Agents in 2025: Hype or the Future of Work?

[@LisaCrosbie]

Connect with me: ☕ Buy me a coffee: www.buymeacoffee.com/lisacrosbie 📘 Get my book: Microsoft Copilot Pro: Step by Step www.microsoftpressstore.com/store/microsoft-copilot-pro-step-by-step-9780135369425 🦉 Learn more about AI: aka.ms/learnwithlisa 🖇 LinkedIn: www.linkedin.com/in/lisa-crosbie/ 📼 TikTok: www.tiktok.com/@lisa.crosbie 📚Take my LinkedIn Learning Course: Microsoft Power Platform Fundamentals (PL-900) Exam: Power Apps www.linkedin.com/learning/microsoft-power-platform-fundamentals-pl-900-cert-prep-power-apps/

[@Helbahackers]

Hi Lisa! I love your videos- I feel like I am learning so much and I really appreciate that you have been trailblazing these changes as they occur in real time and making the knowledge accessible! Would you consider making a video demonstrating a set-up in which multiple custom Copilot Studio agents are connected?

[@andrewmcinnes3860]

Another great video. Thx for all your help with filtering through the noise to identify what’s real and what’s just hype

[@SimonBransfieldGarth]

For me, the main problem is that LLMs / Agents are not deterministic. While they are relatively stupid as today, its easy enough to have a human in the loop to correct them. But as they get better, their bugs (while rarer) will become ever more difficult to spot / correct. And the more autonomous they become the more damage they can in principle cause. A bit like putting a smart intern in charge of the live customer database. How do businesses overcome this somewhat unbounded risk and will that result in nice demos but limited uptake of agents in the real world?

[@matthewdevaney3912]

I enjoyed this balanced discussion. Yes, there is a lot of hype out there. And much to come in the future. But there are a good many things we can do today.

[@LisaCrosbie]

Thank you, really value and appreciate that from you.

[@OnkarSwami-b9y]

Very Insightful, thanks for sharing 😊

[@pfenix88]

Any advice on how a beginner in the Power Platform focuses/learns about the AI/ML parts of the platform? "AI" is everywhere, and no matter how things pan out I'm pretty sure AI is something that will create quite a bit of job opportunities for people in the Power Platform going forward, or at least so I hope.

[@gregnixon1296]

“Tailored knowledge workflow.” I like that.

[@mikyastadesse6677]

Thanks Lisa !!

[@MyPauljames]

Hi Lisa. Thanks a lot for all your efforts in putting together these videos on Copilot. Greatly helps. Microsoft comes up with new names and different licenses, your videos helped me to make sense of it. One question though - Satya Nadela just announced Microsoft 365 copilot chat. How is it different from the Microsoft 365 copilot.

[@mohitoshbiswas4797]

Hello Lisa! This is an excellent piece of information about the future of Agents. Your videos are always inspiring to learn new 🙂 I would like to seek your advice on whether this use case falls under the application of an AI agent to automate the business process. A company's procurement team takes requests on ServiceNow, they then process that information by seeking quotations from vendors to create purchase orders on a web-based tool which is then forwarded to their suppliers, and follow-up is done until delivery.

[@LisaCrosbie]

It would depend on the systems involved, but that does sound like a use case that's in the zone and worth exploring for an agent, yes.

[@aymericolivaux3310]

Hello Lisa ! Just discovered your KZbin channel today and this is great ! Thank you, I have a few questions, and sorry if you have already answered it somewhere: - All agents seams to be very linked to the user that created them, can we easly "Transfert" the ownership of an agent from an employee to an other employee ? - Is it possible to use service account to create agent so that it is not linked to somebody ? - We saw that the email that your agent send has been send by taking your Exchange Online account, is it possible to use a service account for that ? So that it will be a "Nameless" company user rather than an existing person - We can imagine that Agent use standard OAuth 2.0 authentication, does this means that I will have to log in every 90 days in my agent to refresh the authentification token ? - (This one is a stupid question) In the trigger option "When an email to" what email address can you put in ? Only yours ? Can you put your CEO email ? (lol), a service account ? a distribution list ?

[@marcin3136]

Both. It's just that the "hype" speeds up the process (they speed up the "snowball effect"). End of story ;)

[@ChamilMendis]

Great explanation about the Agentic AI. Thanks, Lisa.

[@swaminathanvaidyanathan1823]

What would the “operating model” look like in different lines of business and job functions once we have exploited the potential of AI agents to the fullest ? The more details we nail down to answer thus question the more prepared we would be, IMHO.

[@krishnav9987]

Would love to know your thoughts on Salesforce CEOs opinion that copilot agents are a failure and that they are not being used in real world.

[@LisaCrosbie]

I think he is making stuff up and trying to run interference. He has also said you can’t even find Copilot on the Microsoft website which is simply ridiculous. He claims Microsoft aren’t using it themselves, I work with Microsoft people every day and see them using it.

[@krishnav9987]

​@@LisaCrosbieThank you Lisa. I think his interviews are good for Microsoft to stay on their toes and also tame down some of the expectations people have from Microsoft.

[@pupil6571]

So what percentage can you estimate will Agents replace people.

[@LisaCrosbie]

I think that will vary a lot depending on the types of roles, and while we will see some jobs replaced there will also be new jobs created.

[@WojennyMlotek]

@@LisaCrosbie What types of jobs will be "created" by implementing AI agents? :) and how many jobs will be eliminated compared to the number of jobs created? :)

[@alexander8908]

you'd probably be amazed by what o3-Mini can do then (when o3 Model gets released).

[@LisaCrosbie]

Thanks for the tip, I’ll keep an eye out.

[@fallinginthed33p]

Are AI agents the new RPA?

[@camlau1600]

Basically the same vendors rebranding for the hype - AGI is the main goal

[@satish1012]

They are just nothing but Micro Services with RAG with 3rd party API connections . Agents just respond to Natural Language , where as Non Agent applications responds to user requests or API calls

[@ManPursueExcellence]

9:05 😮

[@tonyconforti2008]

I’m open to an AI agent that “works” But hey Siri is still unreliable.

[@martynhaggerty2294]

So life is going to become increasingly impersonal. A world run by bot agents. No human interaction. Just spock like logic. A cold lifeless world where we all die of loneliness.

[@tylermcginniskin3199]

Most information workers spend a fraction of their time connecting with people and a large portion ‘navigating and managing processes’. Agents serve to rebalance that equation, allowing people to focus on high-value and personable activities. For self-serve customer interactions, it means not waiting in a queue filled by trying to solve simple queries, and being escalated to a human agent when required. It gives capacity to organisations trying to scale.

[@terrymcmaster2787]

Well, may be for you

[@OyvindSOyvindS]

Yes

[@geaca3222]

😮

[@Caroline_love1234]

Agents are not a new concept - but they have matured to a level where they are actually reliable. But in Microsoft Co-pilot not so much. Nice framework MS has built but probably the worst place to build it.

[@ivxample]

Great video. But given you are on the NBN in Australia, its likely the agent will take 10x longer than the rest of the world to make a reasoning decision. :)

[@bankskids]

Its basically office job killers. Most of us will be working manual labor again or on govt assistance soon because there will be no basic jobs left.

[@NecumNaTo]

How about becoming a handyman? AI-proof and in demand

[@bankskids]

@NecumNaTo with so much tech in our homes, a general handyman isn't even able to fix most things anymore.

[@MrOcsicman]

Think about typing pools and bookkeepers…puff they have disappeared…there are now new careers and opportunities…AI is just another inflection point…exciting times for curious minds…plus the barriers to entry are collapsing and opportunities for new businesses to develop!

[@Clistes]

Hype, overhype probably, like most of AI tools. Companies will rush and inflate and burn their budgets just to realize that it was all waste of time and effort, and that they're left out with huge tech dept to be paid. AI is a bubble, tech companies are constantly advertising it as revolution bullet train that won't stop and you either join or die. that in of it self should be a red flag to any company. if it is advertised like that, everywhere even in your damn fridge, then someone is trying to milk you. there is hardly ever a use case for it, or at leas a real use case that can have ROI. I did a couple of AI use case Analize for multiple companies, and they age eager to burn a stock of cash, but to find really good and useful case for it, that would also meet all security measures and will payout is like finding unicorn. To much hype, to many startups offering solutions for all your problems. I know that high managers love to buy this stories but there is simply no demand for it from workers it is forced by managers who ignore all the red flags around them. Believe me when I say it will burst, and burst it must and so man will freakout and loose their jobs.

[@VurtAddicted]

"Internet is just a passing fad" (Bill Gates)

[@NecumNaTo]

@@VurtAddicted No, AI hype is more like DotCom bubble around the year 2000. Nobody denies AI is useful and will stay. But is is overhyped now.

[@Giuseppe-s3x]

How old r u? It's all relative to your point of reference.

[@Clistes]

@ old enough to seen it before.

[@rsb8653]

I work in a tier 1 UK bank. This has not transformed my workflow. And no one really uses it

[@davejoe75]

Have you tried to use it? What happened?