LIVE - Customer Built a New PC That Won't Work! An eye-opening diagnostic!

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[@jameskrivitsky9715]

Great example of TESTING by process of ELIMINATION......and the PATIENCE OF JOB. Thanks Carey !

[@jamesaleman]

I have the whole internet of choices, I know, lets watch a guy install windows dozens of times....Cool, sounds fun. Hats off to you Carey for making paint drying videos entertaining and captivating.

[@ianmayes8642]

If you haven't done it, don't knock it! We can all be armchair experts. Carey is sharing his knowledge with everyone. That knowledge does not come overnight. Be thankful. I am thankful for his impartation of years of knowledge and experience. Thank you Carey.

[@Wayner71]

This is the most entertaining diagnostic video I have ever seen. I have been binge-watching Carey's videos. I recommend them to anyone who enjoys personal computing.

[@80sfordguy]

Mr. Carey, I’m not sure about other pc builders or DIY’ers now. But, when I started out working as a helper in my uncles pc shop back in 2000. He always fussed me to insure ALL hardware was installed, fully seated, recognized, configured, cables managed properly, all the BIOS settings including the date and time set properly in the BIOS prior to attempting OS installation. I assumed then he was just being overly preventative of later issues and I listened to him always so I’ve repeated his practices for 20 years, now its second nature to do so as I was taught and I’ve never seen this issue because of how I was taught. Mr. Carey you have just made me realize just how smart my uncle was and how something simple can screw with a perfectly good set of components. Thank you sir for all your knowledge and experience.

[@maxwarne7463]

dont worry what others say, we all know whats up and we trust your judgements, we got your back brother

[@bandit6048]

Great teach Carey! Thanks for hanging in there to completion! Your patience and diagnostic skills are to be respected and admired. And you stopped me from saving a little money :)

[@WheelieStu]

Carey I have been watching your videos for a long time now, and love the channel. I very rarely get to watch Live but usually within the same week. Somehow this video passed me by. I am working from home at present, and able to have your videos on in the background (what can I say, your voice is soothing LOL). As KZbin is want to do it moved between Videos and somehow landed on this one... What can I say. The single best diagnosis I have seen you do, absolutely fascinating to see the process worked through to an unexpected but successful conclusion. Hats off to you sir.

[@ad1vet783]

Bios date corrupting the windows file, corrupting the bios date. Vicious circle. Fantastic troubleshooting. Thank you Carey. 👍🏽👍🏽👍🏽

[@jameshanna8762]

That was amazing! Great insight and collaborative diagnostics. Best channel on youtube. Thanks, for all you do!

[@paulstauffer601]

Thank you, Carey, for this interesting journey into the recent future. Awesome diagnostic outcome. The time is now.

[@tomscott1163]

Carey , I am just as excited as you are in learning the solution to this Issue. What a relief to solve the problem. Thank You Carey, and I hope the little dog is getting and feeling better. See Ya. Your Friend Tom

[@IamGoen]

What an awesome education!!! Thanks so much for showing your process, even though it turned out to be a stupid date issue, it was worth going through this with you. Who knows how many hours and money you have saved for viewers that may have the same issue.

[@paulmacintosh7938]

This was an amazing video. In the 30 builds i have done, I have never seen this happen. Its something worth knowing thanks

[@keasbeydave]

i am so glad i stayed till the end. Cary you are amazing. Really great diagnostics.

[@arthurmartinez1887]

Carey thank you very much for sharing you PC repair knowledge,,your a class act ,not many people reflect that quality,,keep up to great work,,,,

[@Zdravko_F.]

Congratulations on 2000+ live viewers! I'm sorry I wasn't between them.

[@dornighi]

Didn't see that coming!! Worth the time watching and learn something new!

[@jstil444]

Carey Your videos are better than cable TV, I was hooked waiting for the solution! I could see your frustration mounting as the hours passed. Taking a Lyle break was reall good as it showed to all of us you are a real person who knows how to divert the pressure of this crazy machines. Well Done Carey!

[@billyhelms7735]

Great video and major learning experience I built my first gaming pc watching your videos and fixing to build a new one thanks and keep up the good work

[@637385]

Holy crap, i've never seen anything like this, im actually looking forward to be a technician and this was very helpful to me for the future, i would've never thought of that. Subscribed.

[@cwam1701e]

Amazing - what an obscure problem, and what a marathon session to pin it down - outstanding!

[@reinier6255]

Hi Carey, i build an pc for my father with my leftover 9600k (i changed my own pc to 9700k cpu) and this exact motherboard. My bios date was also wrong! I see it and correct it before i installed windows, so i did not have any issues ;) Lucky me, could have had the same trouble.....lol.

[@brycestewart3181]

Congrats!!!! 2000 + Thx for what you do.....

[@timbuck2505]

Congratulations to whoever it was in chat who spotted the date change! Good job Carey of reaching out to everyone who offered their suggestions and your tenacious deductive reasoning! Community problem solving is the future!

[@DKoppJr]

The content of your videos are the best. I watch and learn so much, but best yet I get to apply the lessons when fixing, or upgrading another persons computer. thumbs up , and Thank you !!

[@marty3060]

I felt your pain trying to figure this out, but it was a good learning video. Thanks for sharing...

[@clowny2396]

Great video! Had to take a break or two to get to the end. I spotted the BIOS date when you showed it and thought that was the issue. Just built two UEFI Gigabyte Mobos with Ryzen XX00G CPUs recently. Hadn't built anything for about ten years. Wasn't familiar with the new technology like I had been. Your videos are very informative and fun. Keep up the good work.

[@tonyzambos3138]

Great Video. I've watched this video before and enjoyed it again. Fantastic troubleshooting.

[@mrdee5260]

Carey this is why I don't work on anyone else's PC anymore...but I can live vi-CAR-EYs-ly through you! Great job as always!

[@JoeBlowUK]

Really enjoyed watching this. Your method is very similar to mine Carey... with the exception that I always go through the bios settings to make sure the customer didn't mess something up. I might not have spotted the date, but I have never seen a new motherboard with a future date, they're always set in the past some time. As soon as you showed the system time in the bios, I was positive that was the problem. However, after correcting the time, you then found that the installation of Windows was corrupted by the original time, so was then changing the date back in the bios. Great work!

[@avichaigrafstein9787]

Awesome video, and Great learning experience, Thank you Carey.

[@maroofr]

I wish I saw this live. I literally could not stop watching and skipped dinner lol. Keep up the great work Professor!!

[@careyshupe9680]

Enjoy your shows and very informational.

[@marshallpyatt5425]

I have just spent the better part of 4 enjoyable hours with you ... albeit 7 months later. This is my first time watching you. I am an Electronics Technolgist and problem solving has always been the favourite part of my job. I love the fact that you used a systematic approach to determining the root cause of the problem that your customer was experiencing. This is the approach I would use. You viewer are very quick, and saw the bios date might be an issue. Even a lot of their other thoughts were quite plausible. I am glad you didn't just except the fix, but continued to determine why and how it was causing the problem. Thank you.

[@charlesballiet7074]

lol you know your in for a ride when your watching a 4 hour video by a dude in a lavender bowling shirt.

[@CareyHolzman]

Help keep this KZbin channel sponsor-free by contributing an Amazon gift card electronically amzn.to/2t3Gds6 Support via Paypal: paypal.me/CareyHolzman

[@davidlowe2311]

100% great videos packed with info for us all plus done in an engaging way. The videos have helped me with many problems of my own. so never take at heart what negative people say. Keep up the great work, from a appreciative Brit.

[@craigdance8246]

i enjoy watching this channel you always learn something new, hi from christchurch New Zealand .

[@johndodd5645]

Thanks for this extremely interesting video. I am only new to P.C.s at the ripe old age of 78.I have been struggling with a Win10 install on an 11yr old laptop.When I finally solved the installation I felt & probably had the same look of relief/achievement on my face as you did in this video

[@gaetandaubin]

Amazing video, this was definitely a head scratcher! Great troubleshooting Carey

[@TeemarkConvair]

by FAR THE best diagnostic video!!!

[@RobMan]

Thanks for pointing out the power supply tester myth. I'm a OG PC tech from DOS days. I learned long ago that a tester was a waste of time and money.

[@rickhubbard7342]

I am so sorry i missed this live stream but i just sat through it absolutely enthralled. I just feel so lucky i never had that problem with the 4 computers i built after your teaching videos. Your patience and diagnostic skills are to be respected and admired. Well done Carey and thank you so much for sharing this one with us.

[@thunderlifestudios]

not gonna lie I never had issues with building PCs except when i shorted my PSU while experimenting

[@JamesRitcheyIII]

I missed it 'live'. Much after the fact: I admire you without reserve, you have a decade of experience before me, but I have the feeling it may have been reseating a cable...some random cable. Now, as I'm watching almost 2.5 hours in, you're talking about reseating. Nothing but respect. I'll watch to the end for your diagnosis.

[@evanlohning]

Thanks Carey, fantastic video and I think one of your very best, congratulations! Been watching you for a year or so. The mere fact that you are never afraid of making a mistake or looking (momentarily) bad by solving this problem live, is a level of bravery I don't see very often anywhere, especially on YT, especially about tech stuff. I got a feeling you would've eventually seen that wrong date. Because you are not just solving the problem, you're also doing a live show...so, to me, you seeing that guy mention it in the chat is akin to seeing it on the BIOS screen, if your attention had been 100% on that alone. I've known that the OS time/date has to be correct because the browser won't connect to websites; but if the actual BIOS date is wrong - well, now I know. Man, pour yourself a beer or do whatever you do to celebrate! cheers

[@-dazz-]

Absolutely stellar job diagnosing that thing. Props to the guy in the chat who first noticed the BIOS date was off

[@Zdravko_F.]

This video is so fun to look at over and over.

[@chrisbentleywalkingandrambling]

First-time viewer. I really enjoyed it. I came across the same issue way back in the late 90s. Luckily, once I changed it, it worked great, but it had me stumped for a while, too. I don't remember it from an install, but it was rectified the same way by just changing the date. Great video, thanks. Stafford, England, UK

[@vincemorath676]

Wow.....what a fantastic video. Thanks for sharing.

[@mthuhn]

Holy crap I work in the IT field this is good to know thanks for the information

[@zavirca]

Lucky someone noticed the date was wrong, which turned out to be the clue to the answer. Well spotted to whoever that was. Great live video Carey, I've been playing around with computer systems now for around 30 years and never get bored from learning and seeing this sort of thing happen and then getting resolved to a point that the problem can be replicated and understood. I've never seen this exact problem happen before and will never forget this one.

[@denisebernidino2561]

Thank you so very much for the video .I guess I have a lot of catching up to do I'm in the future Nov.2020to be exact. Just came across your video ,LOVE LOVE LOVE it .Very thorough and easy to follow your teaching skills are great.May GOD bless yoyu and keep you safe.Thankx again

[@hillardbishop8755]

Wow! This was a good one. Keep me wracking my brain and trying to figure out why it was happening, very fun to see the oddball problems every now and then. Worked aircraft avionics systems for 21 years and occasionally we would run into "marriage" issues. Replacing 1 component at a time would not fix it, but replacing 2 components as a pair did. Shouldn't be that way, but very rarely it was. I was thinking along those lines until the line of logic surrounding the date was fleshed out.

[@joelrflores]

I learned something.

[@charlesmiller5078]

I used to do phone system service on a large computer repair place in Houston Texas, they did work for most all the major sellers, the repair people were in a large open room, I spent alot of time just watching them work. I have never seen people work so fast. What I found amazing was they didnt use their mouse at all, they used their keyboard, and man they really typed there way through operating system or what ever really fast. I got to know one guy, I asked him why they didnt use their mouse, he said they were to slow, typing is so much faster when you know what your doing, you would see different information flashing by on their screens. They would repair around 20 computers a hour per person.

[@chriscypriot4605]

thank you so much for your guidelines

[@hansjurgenochsenfahrt6176]

I like your work - and presentations - if i listen to some other hysterical and exalted gurus of other channels - attention grabbing - this drives me crazy.... this is really one of your best work... with endless patience - and at the end - after excluding all other factors - you nailed the problem... in perfect way..... sorry for my bad active english... to reproduce the mistace - scientistic approach... thank you...

[@rayn1ful]

great job Carey , i really enjoyed watching this video .

[@hatps]

hi, found your channel a few days ago, appreciate the videos, I run into snags a lot, now I know where to go to get help thanks for sharing

[@beatkultr]

The way you handled the trolls was remarkable. I go thru the same exact thing on my channel. I'm not a PC guy but I'm subbing to you because of that. Plus it's kinds kool to see your methods of fixing computers.

[@davehumphreys1725]

Thanks for an entertaining video!! It's good to see that other techies get weird faults too. I'm not an IT guy. I'm a retired aerospace tech. We had three BAC 111's on the squadron. There is a device called an Omega Navigator. There was a fault with this on aircraft 1. I replaced it with a new unit and the system worked. As we were short of spares, the faulty unit had to be repaired. I reprogrammed it in the workshop and refitted it to aircraft 1....it failed. I tried the faulty unit in aircrafts 2 & 3. It worked!!! When I put it back in aircraft 1, it failed! No-one could understand what the problem was so we had to put a label on it saying 'Not to be fitted in aircraft 1'. Go figure!!

[@rogeralmas7077]

Great video. Nice catch on the BIOS date issue.

[@LitoSapinoso]

So this wasn't cpu seating after all. So this is a case of bad install on wrong date which was carried over to the other board. I learned so much. Thanks!

[@bolasandrade2195]

love this video cant stop watching

[@conlethbyrne4809]

Hi Carey, great to see you, man. Just woke up & your on the box. Now that`s a smart PC. LOL Simming all night. Congrats on new record, Carey. Ireland North, Eire. The tricky problemes make for the best video`s Buddy.

[@tomellis4152]

I only have 15 years in desktop support. Dude def speaking the truth on troubleshooting

[@AzraelAlpha]

My first suspicion was an issue with UEFI BIOS settings. I'm glad I stayed until the end of the video =D There's always a chance to learn something new!

[@KingOfTime2013]

wow who would have guessed.. it was really nice to encounter this mysterious problem tho! I would say worth the effort xD

[@markdaugherty6378]

I must of missed that part of the original MB being an open box. Great video and wish you good luck with the dog .

[@harryhorton976]

What a brilliant video - thanks Carey

[@jimdocherty3454]

Jimmy from Manchester uk Nice to see you again Carey

[@prakashdeore4334]

GR8 EDUCATIONAL VIDEO CARRY SIR . THANKS.

[@ianmayes8642]

I know exactly how you feel Carey. I worked for four years in radio. It is so easy to get frustrated and annoyed. BUT the way forward is to take each problem, systematically diagnose it by elimination, and treat each problem as a learning experience. You really need the patience of Job! But if you have that you can achieve and learn so much. However, there are times where you appear just to be going nowhere, and suddenly you find it. The most frequent comment I heard was, 'You're an engineer, fix it!' Ha, ha....hom, at one with the universe....nothing else matters!! Been there, done that.

[@arphaksad01]

Great video. Lesson learned. ty

[@catchaser52]

Woke up with this video half way thru, glad I saw it, the end half anyway,,,, Success.

[@celtpro]

Glad to see Carey I am not the only one having trouble putting in the ATX connector. Though having trouble with cable management on one of my builds at the moment. One system is neat and tidy the new build has no room for cable management, that is only due to receiving an M-ATX case had to swap it with an AVP case, waiting for health situation to improve before ordering a new case. This build is weird in a strange way, your having the same issue I just had with a build.

[@bigchippa101]

Learned something new today ... i didnt know bios could / would do that .. smh ... Thanks CH .. as always, great show..

[@priker52463]

I AM old school to i work on PC went DOS was around ty for all u do

[@Nsatar2]

Really enjoyed watching this from Guyana

[@markroberts7093]

At the start Carey says he has to look because he doesn't know what day it is anymore, further on we find the computer doesn't even know what century it is in. 🤣🤣

[@bloeckmoep]

Oh its clear, now is the 20th february of 3920, don't you know that????? 😂😂😂

[@misterhamstring1782]

What millenium actually 🤪

[@Paul-hy6rp]

WOW learnt something today!!!!!

[@SupraManG]

This is truly an eye-opening experience. My thoughts were on the BIOS and RAM as well. However, that turned out NOT to be this case. Now, I'm stumped!

[@waynekinlocke4455]

I'm Wayne, watching from Plantation, Florida

[@samuelrobinson2760]

hi teacher Samuel from Jamaica here loving your show every time

[@trooperbias737]

I ended up graduating with a 92% score from the the academy and I'm far from the smartest person around. I've found it simply goes to what your interests are ,mine was law enforcement. If anyone will take the time to listen to you then there's only one conclusion,a very smart individual. Why the criticism we just don't know. If people will listen to you they will learn.

[@drsmith3411]

Really good problem solving video!

[@situmawanjala3091]

It should work now, yes!

[@greatemekus]

Hi,just join your site but i like what you are doing .Please keep it up,learning from you well

[@wayned2315]

Fantastic troubleshooting video Carey! Perhaps Linda could edit from 2hr, 40 minutes into video, for a shortened up version with the summary from you, explaining how the BIOS year 3029 corrupted the Win 10 installation and how that corrupted install causes the BIOS year to be reset to 3029, even after it had been manually changed to 2020 and saved in BIOS. Some thanks to the chat members mentioning the BIOS date, would probably be appreciated.

[@Zdravko_F.]

It's a wonderful video!

[@andrew9709]

Any second hand or refurbished motherboards - always replace the battery and run the cmos reset and/or battery reset if the motherboard has that option.

[@AN-xt6fc]

Watching from Brasil very interesting. First time I've seen your videos.

[@Belginator]

Just love your voice, so reassuring

[@michelletewhata7768]

Your doing an excellent job.

[@learnchesswithcoachvon]

watching from Philippines!

[@NicolaMs007]

by watching your videos you have me wanting to fix my old desktop.....due to the problem I switched it off one night and wouldnt reboot to the desktop, just came up with a loud beeping from the main motherboard....thanks you have me wanting to try and fix the problem....will let you know how it goes.

[@michaeldow8470]

I have been in computers since 1975 and I still see things I have never seen before. I won't guess either. Carey, be glad you don't do work for large international tech companies...lol. Dealing with customer service warranty work. 9 times out of 10 they diagnosed a problem work. Order parts since they sent the wrong ones to begin with and usually they send the wrong part again. Oh, 99% of the time they send refurbished parts and often times the part is still defective. The stories I could tell. Good videos...I agree with you 99% of the time.

[@Handygrandad]

Amazing!!!!

[@condim32]

Hello from a fellow tech in Greece.I watch your struggle with this build and i rememberd all the timew the client gave the wrong info.Btw i would do the exact same steps as you except that i would'nt have the patience as you've got.You are a great tech!Also i would take a sata ssd with a sata cable and test it without the m.2 installed to see if that would make any difference.Sorry for my english.Not my mother language.

[@procta2343]

what a belter! I had a belter with my 3 com network card, on my server system. It wouldn't ping or let other systems connect to it, but it would send out IP Addresses. Changed the card and changed the drivers, still the same problem. I think happen to perform a bios reset, as the last call, and I noticed a feature that wasn't enabled, which was before. Something to do with PCI performance or something a long those lines. Anyway I thought lets see for what happens, so I saved the bios config, and let windows load etc, and then did a ping test, on my clients and everything worked, all connected! So I went back into the systems bios and wrote down what this feature was. researched it. I found out that the 3 com network cards miss behave with this feature enabled.