Logitech Wireless Keyboard Not Working Troubleshooting Guide

[@everythinginlifeisrecorded5309]

Just purchased the Logitech K350 from a thrift store that was without a receiver $4 . It wouldn’t work even though I had a unifying receiver. Followed your instructions by installing unifying software. 🎉 yahoo it works!

[@lordfarringdon]

Thanks Todd. Brand new K580 keyboard and the USB receiver doesn't work it seems. The unifying software resolved the issue. But why does the physical USB not work? I tried this in a laptop and in a desktop and used different USB ports as you suggested, to ensure I didn't have a faulty USB port. Yet none of these things worked but the unifying software did. So now when I take my keyboard to use on someone else's computer, I have to download the unifying software. What a pain!! The physical USB is what I needed but hey, you fixed my current problem and for that I am very grateful. Thank you Todd.

[@mrbeastgaming1133]

if my keyboard doesn’t work how am i meant to install the software ?

[@Donoftheded]

On screen keyboard

[@7ossamelsayed346]

@@Donoftheded lmfaoooo

[@pinkpotatoes9849]

Or plug in an old fashioned USB keyboard...

[@KiwiGraggle]

Any keyboards that are Wifi are total rubbish mate. I have random times when the keyboard just stops working, no apparent reason, just stops working. I then have to reboot, restart do all kinds of things to get it working again. Initially it worked fine, but it does not take long for bad tech, so human tech to go wrong, does it?. Rubbish bit of kit, meant to save on space and cables, but a wifi keyboard is frustrating to use. Only one keyboard we should all buy, one with a cable that plugs into the back of the computer. Superior in every way.

[@wasatchpowder]

I think my problem was that I had two receivers plugged in. One for my mouse and one for my keyboard and they were conflicting with one another. Paired them both to only one receiver with the Unifying Software and it seems to work better. Thanks for the tips!

[@Suresh_Jayaraman]

Thank you. I had it paired with mouse earlier and tried to connect the keyboard, which was the cause. Installed unifying software, unpaired the mouse, paired new device as keyboard following the off/on instructions and it was all set. Thank you again.

[@KnDFlips]

Thanks for the step by step instructions. I hope this works, my patience is very thin at this point.

[@woodrew5415]

Just saying thank you, that last tip about downloading the software finally reconnected both my mouse and keyboard. I had unplugged the receiver in order to use them on a different device and when I put it back into my computer neither device worked. I don't know why I needed to download software for them this time when I had just plugged and used before, but whatever they work now.

[@richardcruztavarez1139]

Thank you very much for your video. I was able to solve my problem with the Logitech Unifying Software suggestion. For some reason there were other devices parented to the dongle, I deleted all of them including the K400, and then re-parented it and DONE! I hope this is helpful for someone having the same problem

[@sandrawelch2252]

Thanks for the help! I had to reinstall the unifying software and my K520 keyboard responded immediately.

[@evemusique6]

I had to remove the K380 keyboard from my Bluetooth Devices list, and then re-connect it, and that finally worked for me!

[@Hung-sn3zv]

Unifying software helped fix it! Thank you! Just have to be a bit patient when turning off then on again. Wait maybe 20-30 seconds after turning back on but it works!

[@Qwickset]

2:11 FWIW, The initial battery check could first be done by hitting the CapsLock...which should light up the [A] to the left of the On/Off switch.

[@pnwguy00]

3:20 This 100% worked, after not being able to connect my keyboard for days. Don't bypass this step, if you havent tried it and are still stuck.

[@ryanshannon6963]

Totally going to try the Logitech unifying receiver. I have 3 logitech kb/mouse combos and one of them has a lost mouse. I picked up another mouse just for my laptop a few years back and use it as my travel mouse. It's by far the better mouse out of the 3, but it's standalone. I have a standalone KB from a KB/Mouse combo I lost the mouse receiver. I will definitely be unifying a KB/Mouse so I can use it for my home office. Thanks so much for the upload and tutorial!

[@QuietsailorNo1]

Thank you for the video, I already had a logitech keyboard paired to the computer nad assumed (hah!) that my new keyboard would automatically pair. Your advice about downloading the unifying software was spot on - the keyboard paired and worked immediately.

[@elizapanzer188]

Thanks. I was ready to throw it away but the Unifying software fixed it. Had to remove it and pair again.

[@elizabethann5854]

Thank you for referencing the Logitech unifying software - that did the trick - so helpful and kind thank you again

[@cassrowe3691]

Hey, thanks for the video! I tried downloading the logitech unifying software onto my MacBook but it says there are no downloads for operating systems beyond OS 10.13. I'm running 12.4, do you think it will still work? Or any other suggestions?

[@davidgilbertvo]

Thanks for this Todd. I tried everything but it still doesn't show up in the Logitech Unifying Software - and bizarrely, it only seems to regain connection when I hit the caps lock key around 15 times. Very, VERY weird and extremely annoying. Any ideas? Same keyboard K270 with the dongle into a USB hub going into a late 2012 Mac Mini. Thanks!

[@daffieapple]

I feel like such a dunce. I didn't even notice the on/off button on my keyboard until I watched this video! LOL Thank you for helping a doofus like me!

[@lalitchauhan3684]

awesome... crisp and very informative video. I really thank you for saving me from breaking this keyboard.. bless you brother,

[@janineallan1575]

Thank you, downloading the Logitech Options Software fixed the problem.

[@waqaravionics]

Thank you Man. I changed the batteries and later with your video I refixed it. And It resolved the issue

[@faynevars9569]

The last fix using the software solved my sudden connection issue! Thanks!! 👍

[@1ceb0xcfbl]

My problem was "the keyboard was too far from the receiver". When I say too far, I mean 30 cm far. I had to bring the keyboard 1cm near the receiver and only then the unifying software managed to connect to it. Thank you for the video.

[@jamesmoninger1982]

You saved nme $$$ and hours of work to resolve my keyboard issue! Thank you.

[@itisraghu6]

Thank you very much for the video. I have a wireless keyboard and mouse combo where only keyboard was not working. I connected the unifying receiver to my monitors usb port. Now I changed it to laptop port and it is working.

[@chriswongwp]

Thanks. Unifying software works for me and keyboard paired.

[@Oscar99929]

Thanks Dude! I had already changed out the battery to no avail, but changing the USB location did the trick. Was about to throw away my beloved keyboard!

[@aadritohalder37]

Thank you ..... very very very much by seeing your video only I can fix my logi keyboard

[@LittlePinchofGinger]

Thank you. Turns out, all I needed was the unifying software :D

[@chachateola7655]

Thank you so much! The last option (using the Logitech Unifying Software) solved my problem. 😊

[@leofelipes222]

The last step fixed the problem for me, thanks a bunch.

[@djdonnag]

Thank you! I was able to get my laptop working again with the last troubleshooting step.

[@LarryRankJr]

Thanks for the video, and walking through the various steps. Sometimes its a simple thing, like weak batteries or distance, sometimes it's more. Well-done! Thanks!

[@kculajay78]

OMG!! thanks so much for this video!!! Super helpful in connecting my Keyboard!!

[@ReLeVaNT1968]

Logitech Unifying Software did the trick. Thank you.

[@agupta27]

Super helpful video. My logitech keyboard was not working with macbook (mouse was working)..I installed the Logitech unifying software app and the keyboard is now working. Thank you!

[@Lorrie-e2g]

Ok, my problem is that after buying the full-size wireless combo From Logitech am haveing a very hard time connecting it to use with my mobile. I also purchased the extension to place the Other little part.(don't know the name). Please help me figure this out.

[@ss4gogeta667]

Thanks. I had no idea that there was a unifying program from logitech.

[@Kojo_godskin_records]

It worked for me now I used the software method thank you

[@gisellenichols1091]

it worked!! thanks a lot. I was about to get rid of it! thank you thank you

[@Eslamsoloo]

Thank you for your kind help, my keyboard is working now 🎉🎉🎉

[@Kyle07557]

Thank you! I didn't know about the software. Worked great after installing that.

[@katherines5691]

Thank you so much! The video helped me to see that the mouse was connected but not the keyboard. Going into the Logitech Unifying advanced settings and pairing more devices was the last step that I did not look into! Thank you so much again!

[@eonjoshuachance9807]

🎉 was able to fix my issue. Thanks

[@ricktrowbridge4538]

Thanks, last step worked. Good video

[@digimetriclimited7009]

Hi Todd great video but skip one point there is one more problem when plug unifying device the problem I cant see the device on the list I have a brand new K295 silent touch but the keyboard sometimes gone even I changed the batteries

[@tajsidhu5064]

thank you so much i was really wondering what was happening

[@cykouxis516]

thanks needed the software to make it work !

[@jennikakahui]

typing with my fixed keyboard! Thank you :D

[@shelleyviolette9920]

Thank you so much! Really helped me out a lot!!

[@vaibhavbunde6119]

Thank you so much for this video

[@sulonghilabangon]

Thank you!

[@garfavi]

Thank you so much

[@kuraicraft]

instructions on battery replacement weren't at end of video?

[@ekokimeko3400]

Even after installing the software and following the steps you mentioned still keyboard or mouse does not connect to unifying reciever. This problem started as I first connected my keyboard using bluetooth and then came back to the USB connection and since then it is not working..

[@JvG0]

The unifying software doesn't detect my receiver but the mouse does work....

[@ronrife9919]

i have logitech G502 mouse worked fine day one... but the G915 wont and i cant figure it out. guess i need to call logitech or something boooooo

[@unicornsandrainbowsandchic2336]

You just saved me from buying a new keyboard by recommending I put the usb into a different port. Thank you so much!!! :D Can't believe I didn't try that first.

[@Rulianu]

This helped me. Thanks!

[@petergillin9526]

Thanks and very helpful!

[@Subseed]

so i have a m570 and Nothing is working...ive uninstalled drivers...dif usb ports....can you help me?

[@nivethachezhian6400]

Is it anyway possible to use it for ipad

[@djfunknuckle3375]

thank you!

[@GHST506]

IT WORKED!!! TYSM I LOVE YOU HAVE A GOOD LIFE HAVE A GOOD YEAR

[@Water_23_]

Thank you sir

[@aerithcelibio6034]

Does it still work if you lose the usb

[@carom3d]

thanks

[@myworld1539]

Thank you so much I'm glad I can finally use my keyboard!!

[@lduranceau8046]

What if my mk270 keyboard is is connected to a desktop? Where is the dongo placed? I think it's in the mouse but I'm not sure.

[@Zadok77]

great help thanks !

[@gh-yp4ue]

After connection keyboard is not responding...I tried other ports but the same result...plz suggest

[@onenaier7184]

mine said the keyboard is not compatible to unifying receiver any solutions?

[@kernei2]

So very helpful!

[@NTDBATTLE]

thamks bro

[@stanton_pd]

Thanks Todd - the utility did jt

[@marcomotta1816]

Thank you so much!

[@SammyStudiosYT]

Lol, I don't know if the software helped me just because I was doing the same thing earlier but regardless very helpful video! Thanks for the help!

[@sleepdeprived_shenanigans47]

last one helped a lot

[@barbaraengle3886]

yes, mine was turned off. Many thanks!

[@shereenajones502]

Thank you the software did the trick🥰🥰

[@jcnz9861]

Batteries! Thanks.

[@dhlwood]

My mouse and keyboard do not respond i have put new battery's in each and there are no lights on the mouse or keyboard went to Logitech web sight and downloaded unifying receiver and the mouse nor keyboard show up. i have tried this on both my laptop and my desktop an it is not working any ideas

[@devinmurphy3825]

LEGEND.

[@leewright9091]

Love the video! You literally saved my life! I love you!

[@amitabhmondal1298]

thanks for the video

[@cindywarner7945]

Our keyboard and mouse worked fine until our computer was hacked. Had the computer repaired, but now the mouse and keyboard don't work. Changed batteries, but neither one has the on light go on. Any ideas?

[@TheBenefactorZ]

Thanks

[@MrEzio510]

Thanks. my keyboard, it's working.

[@roseannseymour574]

K330 changed batteries nada light off turned on but again nada. Stupid question, is mouse to wireless connected , meaning if mouse works so should keyboard ? Help. Hey I'm 70yo dummy lol idk.

[@bjorgbarstad2696]

Thank you. This was so informative and helpful!

[@trinut3760]

No it wasn't, are you a bot?

[@indianm3796]

When i connect my wireless keyboard calculator is opening continuously. Please give me a solution

[@AbhaySharma52194]

thanks, it worked thanks again

[@RobertoCarlos-uo4zm]

thanks so much!!!!!!

[@jerrybrown8350]

Lost USB receiver is there a fix

[@l.c.3150]

I am a knob. There is a small hidden switch on the side of my Logitech k850 which accidentally got turned off. I just had to turn it on.

[@eveningstar777]

Logitech unifying software how do i type that in?

[@Crisronaldo4]

god bless youuu man 😅

[@DanielBurapavong]

My problem turned out to be unexpected - defective Duracell batteries.

[@TrueLeviathan86]

mine is connected and can type but the software cannot see the receiver? That's weird!