Wireless Keyboard and Mouse Not Working How To Fix

[@FixMyBleep]

Check out my review video on the Logitech Wireless combo keyboard & mouse here: kzbin.info/www/bejne/ooWcgnqYiNRrmJY

[@amanwithafakename]

ADD THIS POINT TO #4 - BATTERIES: Sometimes the coil springs on the contacts in the battery holder can get rusty or gunky which will impede the power from the batteries to the actual keyboard. A little baking soda/vinegar mixture or at worst some sand paper/clippers will clear that up, giving you a clean metal coil to power your keyboard.

[@FixMyBleep]

That's a great point and I've seen it happen a few times, clean contacts go a long way. Thanks for the comment!

[@SohrabSisan-q3h]

I Just had clean the rust and oxidation from coil spring, and works just fine

[@debbiewagner2229]

thank you! step 10 helped me realize it was the dongle that was loose!

[@FixMyBleep]

That will definitely do it, watch out for those loose dongles LOL. Thanks for the comment, glad the video helped! ⌨

[@homeguides9624]

Hey, so my mouse is kiloNova 3339IC or something its wireless and wired both basically the wireless mode so there wre no batteries but when I put the dongle it makes sound of contecting

[@FixMyBleep]

So I just looked up your mouse, and here is how it works: Just plug in the mouse to the PC using the included cable and use in wired mode and charge the battery at the same time. Plug in the Wireless Dongle to use in wireless mode. So it looks like the cable will charge it up, and after a while (once fully charged up) you can just run it wireless. Hope that helps. Thanks for the comment!

[@Natæ_ẽl_ğřæńðè]

thank you so much dude the step that helped me the best was changing the slot that the chip went into

[@FixMyBleep]

That's great to know, and thank you for the comment!👍

[@GBurns-sm4tz]

Easy to follow, professional instructions. Thanks!

[@FixMyBleep]

Glad you found the video helpful, thanks for the comments! ⌨🖱

[@darrion508]

It didn't work on my Mac but they both work on my Windows PC

[@FixMyBleep]

It may not be compatible with the MacOS, or the driver may need updated, also there are some settings on the MacOS that may need to be adjusted but I'm sorry I don't use those MAC systems a ton. I think it's under system preferences, then security & privacy and accessibility. There is a place for keyboard and mouse options there to turn on.

[@sarahart8626]

Thank you so much. Quick fix!!!

[@FixMyBleep]

So glad the video was helpful, thanks for the comments!

[@lilmscutie4life]

Thank you so much. Once I moved the dongle from the docking station to the laptop, it worked!

[@FixMyBleep]

I'm so glad my video was helpful and you were able to get the wireless keyboard/mouse working again. Thanks for the comments! ⌨🖱💻

[@elaineschmidt1599]

Totally helpful tips…thank you!!

[@FixMyBleep]

Glad that you find the video so helpful! 😘

[@raymondhunt050]

Thank You! One of them worked for me.

[@FixMyBleep]

Glad to hear it, and thanks for the comment!

[@rosslineker550]

I have a corsair harpoon,when i set a setting in the app i could not move the cursor or click

[@FixMyBleep]

The Corsair Harpoon will work right out of the box, but for all the cool stuff you will want to install the free Corsair Utility Engine (CUE), Sounds like that's where you got stuck in the app. Try restarting the computer, also try updating the generic driver under the mouse driver settings, you may also see if there is a newer version of the CUE software available. Thanks for the comments! Hope that helps you out.

[@TastyCheese_VR]

i use a fantech mechanical keyboard and on the mini screen it just says bt1 connecting and wont work :(

[@FixMyBleep]

Hi there, so a couple things you can try if you haven't already. Remove the wireless dongle, plug it into a different USB port to test and see if that helps. Also verify the keyboard on/off switch is set to on. Verify good batteries, all of that. Please also test this keyboard on a different computer so you can also rule out that the keyboard is functioning correctly as well. Next, I was able to find this if it's of any help, there are some instructions, and a support link from fantech. Hope that helps. fantechworld.com/blogs/fantech-tips/how-to-fix-common-mechanical-keyboard-problems?srsltid=AfmBOorAggr2N89kT59VWsSoA2ITTQiUVTqX2S5Zy6x_ZDWT0FJhFe1g

[@TastyCheese_VR]

@@FixMyBleep thank you so muchhh

[@Meet_the_Robinsons]

You helped me tremendously!! Thank you!

[@FixMyBleep]

I'm so glad to hear the video was helpful! Thanks for the comment. ⌨🖱

[@Maxwellthemaltese]

None of these worked, my keyboard always falls off my desk, so it might relate to that. Can you tell me a way to fix it, or should I get a new keyboard?

[@FixMyBleep]

If your keyboard still won't work, would you mind testing it on another computer or laptop so you can verify the keyboard is still working? Be sure to take the dongle/adapter if it's wireless and plug that in as well. This way you can determine if you do need a replacement keyboard or not. If everything works on a different computer, the issue may be with your drivers or software and not the keyboard. Thanks!

[@theresatitus-lawson3431]

Thank you so much! You helped me by step4!

[@FixMyBleep]

I'm so glad one of the steps helped you out. Thanks for the comment! ⌨🖱

[@bendyparanormal]

This was helpful. My mouse and keyboard stopped working. The dongle was attached to a docking station…always has been. The batteries in both the keyboard and mouse were replaced just a week ago and they normally last many months, so I knew it wasn’t that. Tried restarting everything a couple of times. No dice. I know the company I work for has disabled the USB ports on the laptop for security reasons. So I’ve always ignored them as an option, doing everything through the ports on the docking station. When I moved the dongle from the docking station ports, (none of them on the docking station were working), to one of the two available ports on the laptop, it worked! I guess the disabled ports only apply to accessing files and such and not for dongle/wireless communication.

[@FixMyBleep]

I'm so glad the video was helpful, and you have it working now! Thanks for the comment. ⌨

[@jet666black]

Hey! I have the MK710 wich is esentially the same as the one you show in the video. Suddenly died, replaced batteries with new working ones, and when turning on, the keyboard display only shows the 3 stripes of the battery icon in a sequence as if it were charging (1-2-3, 1-2-3) thing that never happened before. And it stays like that forever. Everything i've tried is useless... Got any clues?

[@FixMyBleep]

Hi there, so with mine, the three stripes just stay on steady all the time with new batteries but everything is working and there is an on/off switch on the front right of the keyboard (check that too). So the first thing I'd do is take it to a totally different computer along with the dongle/receiver and see if you get anything on that to confirm that the keyboard is the issue and not some weird driver/port thing. Next, and dumb as it sounds, verify there aren't any keys that are stuck or pressed all the way down or jammed, check each key make sure they go down and back up. You can also try moving the dongle to a different USB port to see if that makes a difference. Good Luck!

[@QueSara1111]

Step 7 worked for me, thank you!

[@FixMyBleep]

I'm so glad the video was helpful! Thanks for letting me know 😃

[@itcomesnatural2]

Thank you! Step 2 worked for me!

[@FixMyBleep]

I'm glad this video was helpful and thanks for letting me know! 😃

[@michellesanchez3219]

this helped me. thanks!

[@FixMyBleep]

I'm so glad that the video helped! Thanks for the comment! ⌨🖱

[@IraRaynott]

thank you you saved me a lot of headache

[@FixMyBleep]

I'm so glad the video was helpful! Thanks for the comment 🙂

[@imacashier4568]

My keyboard just flashes white for a second and doesnt turn on, its a KG680 backlit wireless keyboard, can you help me troubleshoot it?

[@FixMyBleep]

So just plug in your USB dongle to your computer, but you also need to pre-charge your keyboard as well before using it wirelessly it looks like (internal rechargeable battery) then you should be able to use it as a cordless. If you are using the USB C adapter swap to just the USB if possible, try that. Also test it on a different computer to verify you got a good keyboard/dongle. Change USB ports too. Hope that helps!

[@r3uw3nc3slao]

I have a wireless keyboard and mouse the mouse is working good and the keyboard wont on, if charge only red light a few seconds the red light turn off

[@FixMyBleep]

Would you be able to try this keyboard/mouse set on a different computer just to verify that the problem is for sure the keyboard and not something just on that system? Then we can narrow it down to something just with the wireless keyboard. Once you do that, check the USB port the dongle is plugged into, move that to another port maybe, then the switch on the keyboard, also the batteries/charger if this doesn't take batteries but just recharges, try the keyboard while it's charging to test.

[@GavinMoresby-White]

You the Man. Hard shut down did the trick for me. Thank You

[@FixMyBleep]

So glad it's working now, and thanks for the comment! 👋

[@arglobalyt]

I have a zebronics transformer pro when I put it in charge it show red colour for 1 to 2 min then it turn off

[@FixMyBleep]

So is the unit not charging all the say up, or is it disconnecting after a couple moments? Looks like it's a wireless device with a built-in battery that may also have a power-save feature that could be causing an issue. Try all the usual things, also be sure to try the device on a totally different computer to see if you get the same exact results (just to rule out a computer problem) Could still be like a driver update or may need to turn off the power save function. You can also try the following: Go to device manager Expand USB controllers Open properties for each of your Generic USB Hub(s), root hub, & host controller Go to power management & uncheck "allow the computer to turn off this device to save power"

[@Cartoonicus]

My keyboard is working fine. The mouse does not. both are brand new out of the box. Before I ordered the new set, the exact same thing was happening on the old set.

[@FixMyBleep]

Any chance you can test the new set on a different computer? That way you can make sure the computer is working normally, or determine that they are sending you bogus sets of mice to troubleshoot it down to one or the other. Hope that helps to narrow it down a little.

[@elijahwilhoite6541]

My mouse censor just flashes red then turns off do I need a new battery

[@FixMyBleep]

Hello! Yes more than likely the battery needs replacing. The other possible issue is that it's not synching and you may need to swap the USB port that the dongle/receiver is plugged into, one of those two things should correct the problem. Thanks for the comment!

[@MoNewton]

Thanks for the tip. Worked for me!

[@FixMyBleep]

Wonderful, I'm glad it helped. 🎉

[@DesmondBatts-n3j]

It worked by step 3 thank you so much!!!

[@FixMyBleep]

Wonderful! I'm so glad the video helped! 👍

[@crazyezz]

I was on my computer and then my mouse and keyboard just completely stopped working so i tried a different one and still didn’t work then i went to a different computer to see if it would work and it did, i don’t know what’s going on on can you please help. i’ve tried batteries, plugging it in a different places restarted my computer at least 3 times completely unplugged my computer nothing is working. i really need help

[@FixMyBleep]

So this is a wireless keyboard/mouse set that works on a different computer correct? Make sure you don't already have another mouse/keyboard dongle or USB already plugged into the computer you are having issues with. Also you will need to go into the device manager and see if there is a problem in there. (This may actually require a wired USB keyboard/Mouse to get to in order to troubleshoot) Right click on the windows symbol in the lower left corner, select "Device Manager" expand out the tree, look under "keyboards" and "Mice" for anything with a red X on it, or a Yellow Triangle. That means there is a driver problem, or hardware issue. You can click on it and try to "Update Driver." Hope that helps.

[@elaineschmidt1599]

Great info!

[@FixMyBleep]

Glad it was helpful!

[@lisaluciaardenmdiv9744]

Thank you I am grateful ❤

[@FixMyBleep]

You are very welcome, glad the video was helpful! ⌨🖱

[@sraboniarpi6195]

thank you so much!!

[@FixMyBleep]

So glad the video was helpful! Thanks for the comment 👍

[@sraboniarpi6195]

@@FixMyBleep I cant thank enough. You literally saved me!

[@nightgamerz1196]

thank you so much sir now my mouse is working

[@FixMyBleep]

Glad the video helped out! Thanks for the comment. 🖱

[@sharmilagenish6678]

Hi My keyboard and mouse was working so far and suddenly stopped working but My mouse sensor shows blinking red light as always and in my keyboard i could see the num lock light Blickling... I've checked the Bluetooth connection in my laptop and it shows that my keyboard and mouse is connected... Yet both are not working.. can u suggest me a solution pls

[@FixMyBleep]

So first off restart your laptop. Next move the dongle/receiver for your wireless, mouse/keyboard to another USB slot. If you are using a docking station, move the dongle directly to a USB slot on the laptop. Check the on/off switches on both the mouse and keyboard. Check or pull and re-install the batteries on both the mouse and the keyboard. If you still aren't getting anything, the next thing to try would be to move your mouse and keyboard w/dongle to another computer all-together and verify they are still working properly. This will tell you if the set is broken, or if it's something just with that laptop.

[@-Se3f-]

I had to shut it down nice video man 👍

[@FixMyBleep]

Thanks for the comment!

[@LafranceNicole-v8d]

My mouse is working, the curser moves around...as I click on something...nothing happens?

[@FixMyBleep]

Sounds like you may need to update the software driver for the mouse, or go into the windows settings and take a look in Control panel under the Mouse setting. Also test the mouse on another computer and see if you can click on anything, that will tell you if the mouse has the problem, or if it's just a Windows setting/driver problem.

[@lduranceau8046]

My logitech mk270 leyboard and mouse will be communicating with my HP desktop. I placed the dongo in the mouse, as required. But it does not work. I just bought this set yesterday so the batteries are new. What to do?

[@FixMyBleep]

Sorry to hear it's giving you issues, that's usually a great set! So double check the direction of the batteries, also move the dongle to another USB port, check for on/off switches on both the keyboard/mouse to verify they are all in the on position, as a last resort, try the new set on a totally different computer to verify the new devices are in working order. I hope that helps you.

[@laurrenmonteiro7318]

Thank you!!

[@FixMyBleep]

You are very welcome! ⌨🖱

[@sandeepkarunakaran2104]

Hi i bought a Hp wireless mouse and keyboard combo pack few months ago. now suddenly the keyboard alone wont work but the mouse works fine. I think i hit the keyboard and it stopped working. Is that because of some loose connection or something? Please give a solution.

[@FixMyBleep]

Hi there, so a couple quick things you can do to determine if the keyboard has failed. First check the batteries, pull them out, re-insert. Replace the keyboard batteries. Check for a switch on the keyboard, verify it's in the "ON" position, also move the USB dongle to another slot on the computer. If none of those things have helped, try moving the dongle (USB Receiver) and wireless keyboard/mouse combo to a totally different computer or laptop. If it's still not working, you know the keyboard has failed. Hope that helps you out.

[@sandeepkarunakaran2104]

@@FixMyBleep ig the keyboard has failed :( is there anyway to fix it like opening up the keyboard?

[@FixMyBleep]

@@sandeepkarunakaran2104 You can see if the keyboard is at all "serviceable" or not, if there are screws you can remove to open it up, check for loose wires to the circuit board, loose connectors, that type of thing you might be able to re-solder loose connections back together, or plug any loose wires back together, otherwise sometimes circuit boards just go bad. Good luck!

[@sandeepkarunakaran2104]

@@FixMyBleep Thanks!

[@michaelyablonski9578]

thank you

[@Cyber_Attackers]

bluetooth mouse and keyboard are not working after shutdown and restart my laptop And i need to change port so it's working

[@FixMyBleep]

Thanks for the comment. Move the dongle to a new USB port like you are saying, also verify the batteries are new and inserted correctly (making contact) in both the keyboard and mouse, also check for on/off switches on both the keyboard and mouse, if it's still giving you troubles test it by moving the dongle to a separate computer and verifying the keyboard/mouse set works on a different system so you can rule that out. Hope that helps.

[@Cyber_Attackers]

@@FixMyBleep also this problem facing in some laptops Before I am facing this problems in windows 10 But in my kali Linux OS Also like this changing USB port so OK working but shutdown so same problem and need to change port out dangle and need to insert again

[@FixMyBleep]

@@Cyber_Attackers Oh sorry it's giving you problems, Linux OS should have drivers that detect USB ports and devices like wireless keyboards/Mouse. Let me look into that one, unless someone else can reply that knows more about that OS.

[@frankwall-pm3qt]

Thank you,,,,,,,

[@FixMyBleep]

You are very welcome!

[@giovanniricci8739]

It was the usb port for me changed it both mouse and keybord works

[@FixMyBleep]

Glad you were able to get things working, thanks for the comment!

[@bktthemdg9038]

Tapping the power button might start the shutdown too

[@FixMyBleep]

Thanks for the comment.

[@Chris-ze4sq]

For the algorithm 🙂

[@FixMyBleep]

Ha ha ha you know it, that dang algorithm owns us in this day and age. Thanks for the comment! 🤖

[@YummiHomecook]

i use Mac.....and i did it all, my keyboard still isn't working, and when i try to connect on Bluetooth, the keyboard just flicker on then off...... I'm trying my best to fix it, but i still can't find a way :(

[@FixMyBleep]

Oh sorry to hear that. It may not be compatible with the MacOS, or the driver may need updated, also there are some settings on the MacOS that may need to be adjusted. I think it's under system preferences, then security & privacy and accessibility. There is a place for keyboard and mouse options there to turn on. Sometimes another thing you can try is to take the device (Wireless keyboard/mouse) to a different computer and just verify it's working so you can make sure that's not the issue, then you know for sure it's a driver problem, or the MAC and a setting that needs to be checked.

[@gunasekhar121]

I've connected dongle to mobile mouse is working perfectly keyboard is not working

[@FixMyBleep]

Ok, so we know the receiver/dongle is working then. Let's look into the keyboard. Pull the batteries, verify they are new or good, re-insert, check direction for starters. Next you may want to move the dongle to an entirely different computer just to verify the keyboard is "good" or not damaged. Also remember to check the on/off switch they sometimes place on the keyboard. Hope that helps.

[@cc3640]

My keyboard and mouse is brand new. Just went out

[@FixMyBleep]

If it was working and suddenly stopped, check the batteries, make sure nothing is loose, contacts are good. Also move the dongle (wireless receiver) to another USB port. If that doesn't do the trick, try the new keyboard/mouse set on a totally different computer/laptop to verify the set didn't just literally go bad in case you need to replace it. Hope that helps.