Managing Through Crisis: What Is Crisis Management?

In such uncertain times, we look to our leaders, but how do you manage an organization through COVID-19-a crisis unlike any we've ever experienced? Professor Dutch Leonard and CMCO Brian Kenny use Zoom to discuss crisis management and what actions leaders can take now.
Navigation:
0:57 - Dutch's role in the Bloomberg Mayor's Initiative
4:24 - How do you define crisis management?
6:13 - What were you hoping to achieve in publishing "20 Things for Organizational Leaders to Know About COVID-19"?
7:53 - What's the most important thing a leader can do in a time like this?
13:08 - What should firms and leaders be thinking about how they communicate with stakeholders, employees, customers etc?
15:28 - Is it tone-deaf for businesses to try to be opportunistic in a time like this?
18:16 - What are the pitfalls leaders should be thinking about at this time? What are some things they should avoid?
20:23 - If there's one takeaway from what you've talked about today, what would that be?

[@hilarykey8189]

As a business owner going through this crisis and a leadership crisis within it, I’d like to let you know how validating and comforting it is. I feel much more confident after hearing it. You’ve named so much of what I’ve felt but could not quite articulate. Essentially, you are describing humility as an essential quality in leadership right now. No, we don’t have all the answers, but our task is to orchestrate our teams to become entities who learn, and who are kind to ourselves as we do. Thank you so much for sharing your expertise.

[@giulianomorgantetti9533]

Be brutally honest but offer sincere hope... priceless, thank you for the learning opportunity

[@franklindrake3225]

I know Im asking randomly but does someone know of a method to get back into an Instagram account? I was dumb lost the password. I would appreciate any tips you can offer me.

[@elektrawebhotelmanagements6703]

This is definitely by far the biggest crisis we experienced in the recent history. Especially the hospitality sector is hit hard. We sincerely hope that whole world will soon leave this crisis behind and enter into recovery phase.Thank you for the very informative video!

[@wghost1]

I agree with everything been said #Respect "Strategy has to be based on truth and reality" "How to be helpful not opportunistic"

[@abbyleadbetter7398]

I really enjoyed this podcast episode, it will help inform my literature review definitions in my MBA dissertation in the UK. Thankyou

[@tyronewalker5764]

Wish I'd know this months ago, well done gentlemen.

[@Dr.GaneshLande78]

Very nice guidance Prof. Leonard.

[@yudhaesap]

Thank you so much Professor Leonard. In terms on deciding yet unforseen problems, how should we started to mapping those problems? Even some solutions already exists, some could cause a new problem. Especially to a society where the solution not fit and lack of ready supporting system? Should we first validate whether it just rumors or quickly jumped into a plan to handle that? Thank you

[@HarvardHBS]

Hi! In the video, Dutch said that you can't solve problems you don't know about-putting together a strong Critical Incident Management Team will set your organization up to tackle new problems!

[@tressiasepanov]

lesson learned I got from this 'class', a leader will be a leader. we may as blind as others, but we must remain to have the capability of problem-solving by experimental approached. I am working in a new theme park, we will officially be operating a year ( by June 2020 ). the outbreak becomes a situation for us. but thank you for the insight. Appreciate and Regards. Easter Dawn, Central Java.

[@user-ug4lm9sx2n]

What’s the name of that paradox at 14:00 ?

[@user-ug4lm9sx2n]

Stockdale I think

[@pablohierro5060]

Interesting how Harvard is so well-designed

[@Kgadiselala]

Hi anyone who can give me a practical example of media relations please!

[@KatyConsejerLove]

God bless you ! Jesus loves you ❤️❤️He is waiting for you in open arms. Come to him before its too late 💖 He loves you and cares about you. He wants to see you well friend 🤍🤍He is there. For we walk by faith, not by sight - 2 Corinthians 5:7

[@Barbaryotaku]

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