Mark Mike Patey - Tour of Best Tugs with Mark - TakingOff Ep 150

We are not sponsored by Best Tugs (like they need any marketing help). Here's a look behind the doors at how in a very short time, the Patey's have built a company from scratch that has become the leader. Words like Innovation, attention to Quality, and Service tend to gloss over eyes... but here you see exactly what those words mean, demonstrated. Dan walked away from this tour with Mark Patey inspired that if he could run his own company like Mark runs his, it would change the game.
Mike and Mark Patey are rock stars in the aviation world and with good reason. While the flying world cheers Mike on with Draco and now Scrappy, that same level of creativity and hard work goes into the airplane tug business right near the same hangar Scrappy is in.
You can find Best Tugs at: www.besttugs.com/
Dan's instagram @TakingOffDan
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[@Mad.Man.Marine]

Anyone that wants to see real success and real enthusiastic commitment ??!! Look no further. You can see how much he cares about the business reputation and the businesses customers in the way he talks about each part of the process. This is true success!! Fantastic product.

[@denvershoemark8495]

The Pateys could open a lemonade stand and I’d watch that as well. What an awesome family and great role models for all of us

[@travisk5589]

They have already done that when they were little. You need to read the book.

[@denvershoemark8495]

@@travisk5589 I didn’t realise there was a book mate, thank you. Where do I get a copy?

[@The_JEB]

"Hey guys, Mark Patey with Best Tugs here to unveil our next product: Best Stand, we spent years researching lemonade stands and came up with a list of things to improve upon, we have onboard cooling, LED custom signage, and built in seats for your comfort"

[@prestonmiller9552]

Having worked as a production manager and then a project manager and finally a purchasing manager for a large scale company, I can really appreciate the thought and effort that went into this layout of the shop and how it functions. Especially the part when a mistake is found it gets sent back to the guy who made the mistake so he can correct it and learn from his mistakes. Just an amazing glimpse into how an efficient production company should run. Thanks Dan and Mark. Obviously there is much more to the Patey's than just a shiny head. So impressive.

[@Blackcloud_Garage]

I don't need a tug and I can't afford one but I wish I could buy one from Best Tug just to support a fantastic American company, ran by great Americans, who put quality and customer service above the dollar. Great job.

[@Wolficorntv]

Mark's enthusiasm for the product is obvious. Thx for the tour, Dan!

[@TexasPilotMX]

This must have been last November. That was my orange “chrome yellow” tug that got tagged. Yes, I was excited to get it!

[@TakingOff]

I was wondering if the person would see this video!!! Yes indeed, last November. Im slow to edit sometimes.

[@oleran4569]

Did you recheck those battery hold down bolts? :)

[@TexasPilotMX]

@@oleran4569 Ha! I figured since it’s worked this long without me knowing about that bolt, I’m probably good!

[@sam_s_]

We all love to get a good tug.

[@TexasPilotMX]

@@TakingOff What makes it even a smaller world, and I forgot to mention this before, is that I’m based in Hamilton. About 20 miles SE of Dublin. 1TX6

[@F1fan007]

That was fun watching Mark conduct the tour with you. He and Mike are incredibly brilliant and Mark’s passion for Best Tugs is super evident. Best Tugs is a great example to all American manufacturers that “Made in America” is Best!!! Their attention to detail, quality and continual improvements is awesome.

[@casualobserver]

The Patey's are great Americans. Keep it up

[@josiatokirina1788]

You gotta just love it. This is an excellent example of perfection at work! The name Patey is associated with excellence, innovation, quality, and perfection! No cutting corners to make an extra buck, and not skimping and calling it good enough.

[@elosogonzalez8739]

No wonder Mark's not in the hangar building airplanes, he's too busy building tugs! Congratulations on the tremendous success. BACK TO WORK!

[@herbhaught4098]

I bought an Alpha 3 for my Bonanza about a year ago and I love it, best money I’ve spent. Paxton treated me right, I had a lock pin for an adapter that didn’t make the shipping trip and within a couple days I had the one I was missing plus two extra. Can’t say enough about Best Tugs, great dealing with them and I highly recommend.

[@andrewoconnor108]

USA small business. So cool! I own two small family businesses and I'll be the first to say how much work it takes. The joy of a job well done is the best. This was a very cool video to watch and see what family business can do! Great job! You guys filled a niche and did it 100%

[@micbritt6139]

Great video tour Dan! I've been marketing for industrial manufacturers for 25 years and that's how you do it. In house QC, bullet proof engineering and focused on the customer experience. Expect nothing less from a Patey.

[@heathwellsNZ]

14:11 - we don't do marketing... who needs marketing when your twin brother has such an awesome KZbin channel creating such an awareness of the Patey ethos and Best Tugs as a brand!

[@henningerhenningstone691]

Somewhere I've heard "anything that can't sell without advertising is probably not worth the money". If your product is worth it all you really need to do is get the word out and get people to try it so they can see for themselves.

[@avoidingtrees560]

MADE IN AMERICA that’s what I was used to see in France each time my mom was buying something. Great stuff.cheers from france America

[@TakingOff]

Thanks!

[@-MacCat-]

The more I learn of this family the more I admire them. We could all learn from their work ethics and determination to do well. Thanks for this video.

[@mhughes1160]

The real reason they can’t keep up is Mike keeps reprogramming the machines to build parts for Scrapy LOL.

[@TheWatchMker]

Worth it 🤣🤣

[@zackyoung3988]

Shhhhh. The tugs can wait we need more scrapy!

[@RomanKozlov007]

The truth is obvious 🤣

[@Mad.Man.Marine]

😂😂😂

[@commentchannelful]

Haha so true

[@ianmooney213]

Great to see a family business booming. The financial risks they take are enormous but the self belief, skills and passion win out. Back to work!

[@Sometungsten]

Business 101 on steroids! The mindset trumps the aviation theme. Everyone should watch this video regardless of the product.

[@robertlafnear4865]

COOL to the MAX ! ...... Big Thank You for the video and the same to the Patey brothers for showing us around.

[@kevinsgmail2623]

Great show! Love the tour and the example of entrepreneurship that the Pateys demonstrate. Their use of lean techniques in their process is impressive. Sounds like a great place to work. Also love how they promote private piloting by sponsoring their employees to get certified. Keep showing stuff like this!

[@SmittySmithsonite]

I'm praying the Pateys get together and start building AUTOMOBILES - one's that actually last! GM, Ford, FCA, Toyota, Nissan, Kia, Hyundai - they're killing us technicians out here with their poorly designed and located components, and the high failure rates of new components! I think there's alot of people that would gladly mortgage a car or truck, so long as it was built to last generations. I'm one of them! Excellent tour, Dan! These guys never cease to amaze me with their drive and work ethic. If I were to move around a high-dollar flying machine, you can bet I'd buy one of these in a heartbeat. EVERY line of business today can learn a thing or two from the Pateys!

[@saabysaabinsky2785]

Mark....you are a superman! I am so impressed of your knowledge and deep understanding of all aspects of Best Tugs. You are a shining example of what an American Manufacturer is. I wish you continued success and happiness!

[@steveschroeder6840]

I feel good! Go Patey's, Go America!

[@luke_atthat]

Nice visit ! Thank you for sharing it with us. It is an amazing team. And all build in America, wow!

[@billjamison2877]

Nothing but the best from the Patey family!!

[@AMorgan57]

Running a business--master class.

[@Russellsperry]

If it’s something made by the Patey brothers you can guarantee it’s the best!

[@ChrisB257]

Really great tour Dan, thanks - and all with the amazing and super talented Patey folks. Wow, what a building and set-up. Best Tugs are amazing - super product, and MADE IN THE USA. Well deserved success.

[@chrisolson4772]

Thanks Dan and Mark great video and great tour! Wow what a 1st class outfit, this family seems to be the total package. As I learn more about the character of these brothers it makes me think how lucky all these people are to be in their every day lives. The patey’s definitely deserve the rewards of their hard work, excellent role models! Thanks again Dan for the delivery, I enjoyed your on the road interview! Look out Bryan Walstrom! 😬 (JK I’m a fan of Bryan also)

[@angelreading5098]

Superb company management for fine products,quality is everything,a unique family serving aviations needs.

[@onecoolnerd987]

Patey guys are awesome 👏

[@bob_atwestmi_fl_us7812]

Totally refreshing to see a company where the quality of the product that leaves the company matters. The best part is the product is made here in the USA.

[@dadams8086]

Sure the Best Tugs are expensive. But so is back surgery. I got an Alpha 2 and love it. With my cub on 31’s with four pounds in the tires and 48 gallons of fuel in the tanks, it’s all I can do to move it. That little thing can push it up hill on wet grass. It’s great!

[@Tadrjbs]

A perfect example of American ingenuity, quality and business ship. A good example of what you get when government is not involved with business. It's called "self incentive" to make your product better than a good competitor of the same product.

[@tjohnson9909]

Government wouldn't have to get involved if all business' operated with this level of integrity

[@Tadrjbs]

@@tjohnson9909 All of them do, the one's that don't go out of business. self regulation, basic economics 101 dude.

[@Tadrjbs]

@@tjohnson9909 government does not belong or do ANY business what so ever. government is to protect borders, uphold constitution and provide for a military to protect it's citizens.

[@tjohnson9909]

@@Tadrjbs So a business that abuses its employees should not be regulated? Or puts dangerous products into the marketplace? Or regulate operators, or maybe anyone should be allowed to drive a tractor-trailer, bus, airliner, etc. Sorry, it isn't black and white the way you would like it to be, business DOES need to be regulated, basic economics 101 does not apply....

[@tjohnson9909]

@@Tadrjbs wrong, ALL of them do not

[@Project2Aero]

Many much larger companies out there could learn a thing or two from Best Tugs.. Top Level stuff there for sure!

[@GaryMCurran]

Funny coincidence. I was looking at Best Tugs website last night and the used tugs they had, as well as all the new product they're manufacturing. I can see why owning a Best Tugs is on your wish list, Dan!

[@bobwright5557]

Thanks for the tour Dan and Mark! I purchased a B 5 for my Cirrus last year from Paxton and must say, my fun level for flying went up a bunch just because of the ease and safety of moving my plane. Oh, and the older I get, the heavier the plane seems to be LOL.

[@pieteri.duplessis]

I sort of second Denver Shoemark's motion below. These guys are worth some admiration. Very insightful video.

[@aaahtex902]

**SO MARK IS A A GENIUS TOO!!!**

[@chrisc161]

Content is getting better and better. I am happy to see that you are trying to cover all aspects of GA.

[@richiebricker]

What an awesome company. Great quality control like we would love for everything. Thanks guys for giving me a little bit of my American Pride back

[@fraserwatt6417]

Really impressed with the operation. Congratulations.

[@glenns6923]

Wow! Awesome!!

[@paratyshow]

👍☑️ The Best of the Best of Monday! WOW is all there is to say.

[@WolfPilot]

Cool!! I get to leave a comment before @Parr 4 The Course !! This is the most real Patey experience ever! Thanks Dan for adding an item to my bucket list. What an awesome interview and tour!!

[@Reuben-]

That was a great video! Thanks for producing it and thank you to Best Tugs for bringing your team in also!

[@radiationsolutionsllc1465]

I've worked in engineering/manufacturing companies most of my career and it's very clear Mark and Best Tugs are a first-class operation. It's very gratifying to see this attention to detail and the high standards of quality control they employ in their company. Well done, keep up the great work!

[@RomanKozlov007]

Amazing video - thank you so very much!!!

[@1950harleycharley]

Amazing Pateys!!!

[@kevinsteele2773]

I’ve watched a lot of mikes stuff and I thought he was the pumped up go getter…… well no it’s the whole family 👌🏻🤙🏼

[@ibbylancaster8981]

I’ve been a big fan of the Patey brothers for a few years now. This was an extremely cool video. Thank you to Mark for such a wonderful tour and thank you for a great video for us. I’ve been wanting to see what their factory looks like. 👍🏻👍🏻

[@trytolookbusy]

So glad I bought a best tug, I can't wait for it to arrive. Thanks for the tour Mark.

[@dannycrooks8462]

Brilliant video 👍🏻

[@aviation3530]

That may be your best episode yet.

[@Mr40tt]

Thank You! Nice Tour!

[@MichaelLloyd]

Wow... the attention to detail is outstanding! Great video (again) Dan

[@thebadgerpilot]

Must be a great place to work. Almost everybody there was smiling!

[@Aerialphotovito]

Quite an operation looks like they have their stuff together thanks for sharing .Now all I need is an airplane

[@Faithful_Tribe]

Neat to hang out with Mark for a while.

[@jamescole1786]

Wow! Great tour of Best Tugs w/Mark Patey. Fantastic facility. Great made in USA story.👍👍

[@KevinSmithAviation]

Great episode Dan. Thank you for the awesome look into Best Tugs. 🤘🇺🇸🛩️

[@mylifeisdope916]

Awesome video, awesome company, awesome people. Thank you!

[@gafrers]

A company that has sales and has 0 marketing, means it's selling a Great product.

[@chevyon37s]

And they don’t have to try and trick you into buying something

[@Greg65]

I love the energy of the Patey brothers!

[@leemartin9127]

What a valid point!” Growth will kill just as fast if you can’t grow” guess ya have to be all in or watch it implode.. who wants to run all day when ya could walk..

[@davideames10]

Don’t know if mark reads these but on 182 group somebody asking about tugs. While I love my best tug, batteries were destroyed by accidentally leaving switch on. Customer Service excellent but you desperately need a protective circuit to turn off when accidentally left on. First question from potential buyer was about batteries. Please FIX it. The product is too excellent to have a flaw like destroying batteries if you leave a switch on!

[@ik04]

About the only thing I have in common with the Patey brothers is that we have no time for haircuts...

[@TakingOff]

🤣

[@ruftime]

Awesome video! Family business and Nepotism are Mutually Inclusive Events😍

[@sailingkulali]

Great video! You guys are wild with your factory!

[@edcew8236]

Amazing, but even more amazing was Mike's video talking about how when they were in the decking business, they made sure to exceed every customer's expectations by 2% -- even the gnarly, obnoxious difficult one.

[@jamesbergman4917]

The fact that he is willing to publicly air dirty laundry showing quality control checks speaks volumes about his character and the quality of his product. Very impressive.

[@davidrobins4025]

A most fascinating and informative tour of the Best Tugs factory. Thank you for showing us around. So many things to see and learn about. Thank you.

[@MabrysDad]

Cool vid!

[@w.j.bendellr.c.flying.1037]

What a great interview. You guys I can watch your videos all day, but my wife will kill me.😂 Great video you guys. ⭐️⭐️⭐️⭐️⭐️ P/S Mike take a vacation and get Scrappy in the air.

[@T_210]

Interesting video, thanks. I'd be curious to see a few of the model tugs at work out on the tarmac. Show how they move, connect, operate, disconnect, load into a plane- all the things you buy one for. Thanks.

[@kisssys5414]

250,000 times a second is Rocket Science!

[@timothyosborn1697]

Boeing used to have Profitless Prosperity. That means they sold a ton of aircraft, struggled to keep up, yet almost lost their shirts in that. That being said, going LEAN was the best thing they ever did. It looks as if, while a great machining capacity will help, moving assembly lines would be of a great help, also. FYI, Boeing uses a moving line for the 737 Final Assembly Project.

[@EightSixx]

so glad this showed up in my feed been following mike's videos for ages!

[@stevenhorney7735]

Great video and a very impressive organization! I would love to be an engineer there. :) I really appreciate that everything is made in house, and the extraordinary quality checks they use on all their tugs.

[@JohnVHRC]

Amazing

[@NSResponder]

Of all the problems a business can have, backorders are one of the best.

[@jimd3541]

I bought a best tug a to the only thing I could see that I had to question about is that the battery charger cable that comes out of the handle should be fixed mounted or something else is just kind of dangling from The Wire. However this is indeed the best tug a very happy with everything else that works great as long as you remember turn off the switch and not tank the batteries. The batteries can be salvaged if it hasn't been too long by taking and disconnecting the batteries and charging them with a conventional battery charger. These people have got to be the nicest people in the world.

[@801pilot]

Great feedback on the charger connection. All 2021 and newer are now fixed mount. 🤠👍. Thanks so much for being a customer ❤️

[@alanmcnamara9155]

What an incredible video. What an incredible company, I would imagine they are a great company to work for. The Pateys seem like a wonderful family.

[@gregc6661]

Very interesting tour, thanks

[@Russellsperry]

This is a great video, and if I ever get a tug it will definitely be a Best Tug. Now all I have to do is get over the little issue of getting a plane first, but I’m working on it. Also keep an eye on their kids, because they’re probably going to be designing the next space station.

[@kotskots8551]

Love it!

[@CAKevin]

Fun stuff

[@JTZFilms]

How about adding Blue tooth Proximity Sensors to your tugs so you can clip them to wings and tail so you don't need a wing walker...

[@Superxpninja]

That sounds awesome

[@TakingOff]

That is a cool idea.

[@reinhart482]

Great content. Need more like this.

[@billquillin1952]

I'm impressed, and that's not easy.

[@Sourpusscandy]

Get outa here with those facediapers!! You are not sick!

[@RealRickCox]

I was just there last week!! Wish I had gotten to see you there!!

[@robertholmes1366]

That's awesome

[@mackenzieclancy959]

ive worked in manufacturing for a while in a few different places, this is how you factory. would have loved to work for a company like this

[@pd5899]

Phenomenal.

[@kevinphillips9408]

Great video.

[@threeper6555]

Nice

[@rickashford4005]

Dan... you should get one for cost plus 10% for the advertising on the channel. A plug on every episode.

[@frankjacoby9460]

Now I know! Thanks