Masters of the Fountain Pen：Matsuya Fountain Pen Hospital in

I claim no ownership of this video
Posted for historical value. Just wish I could find the others in the series that disappeared.
Original footage from "Modern History of Writing." 筆記の近代誌 produced by Prof. KOIKE Jun'ichi at the National Museum of Japanese History

[@celestialfix]

A demonstration not only of pens, but of outstanding customer service.

[@dorcasmalahlela2805]

So great to actually ask what the customer is willing to spend. Usually, shopkeepers show you the top of the range, most expensive one when you're only a beginner looking for a starter pack...

[@ninjaninja9954]

@@dorcasmalahlela2805 to me it seems like a sales tactic and the guy is just a good sales man

[@jacksonhenry7049]

unreal one of course it’s a tactic, but one that is respectful, and he will for sure have a higher rate of customer retention.

[@josuearce8148]

Well, is what ypu get for 10 000 yen, mor or less.

[@OrrosGG]

It’s basically like that everywhere in Japan.

[@vladimirilyichlenin5697]

"It helps a lot to write something you are very familiar with, like a credit card number or your wife's cell phone."

[@olianims]

Damn

[@popomomo12]

I feel like this is the pen equivalent of the wand shop in Harry potter

[@Laindal]

i was going to comment the exact same thing

[@popomomo12]

@@Laindal it's hard not to keep trying to look around the store

[@DarwinInTheory]

Olivanders

[@popomomo12]

@@DarwinInTheory bingo!

[@BookOfLight330]

😂😂😂

[@cyberknife82]

Japanese people put so much quality in everything they do. Beautiful and respectful.

[@DGneoseeker1]

@Peter Briganti And treatment of prison camp inmates in WW2.

[@neilbanks2908]

@@DGneoseeker1 📠

[@jakostein9943]

“Write what your comfortable with: your name, city, wife’s maiden name, name of your first pet, credit card numbers, social security, things like that.”

[@lotuswar]

Lol

[@fomocowboy]

Exactly what I was thinking 🤣🤣🤣

[@NadrianATRS]

What a polite and respectful salesperson

[@connordenton788]

Jordan Belfort: "Sell me this pen" Takuya Hara: I'm about to end this man's whole career

[@ryanaiden]

I feel like this is Japanese Olivander and instead of a wand you get your first pen.

[@robertpound7652]

This gentleman clearly loves what he sells and what he does. His information, courtesy and customer service is exceptional.

[@BenNixon32]

I wish there were shops like this in the US. This looks like such a fantastic experience.

[@shaunpearson7905]

There are many; just not where you are.

[@san2881]

Japanese are known for their hospitality, I think

[@fiontancahill5920]

"Don't make circles because that's not what you'll be writing. Maybe put your name down, your address, bank details... whatever you usually write."

[@aidanstephens5240]

Your family names, their hobbies, what days theyre usually alone at Home.... Just simple things you write down really

[@Karuiko]

*writes in roman alphabet in where half the characters are made of circles*

[@big_yam]

For those that don’t kno 10,000 yen is roughly 90usd in 2020, so if you were curious and happened to come across this comment you no longer have to look it up on google...... this CoronaVirus isolation got me bored af

[@madil2259]

I got the 69th like 😏

[@kanchandasgv9730]

The behaviour of the seller is out standing

[@couldbeanybody2508]

His ability to sell is almost irresistible.

[@UntEyEHero]

Mr. Ollivander of the Japanese muggle world.

[@superman9700]

You have to appreciate the high level of attention to detail the Japanese put into everything they do. I mean, this is about a pen shop! It sounds superficial but it’s not, writing is so important to so many people and this shop specializes in this great requirement....absolute mastery.

[@TeamFish15]

Unfortunately they didn’t give enough attention to detail when planning to conquer the world in WWII.

[@kos2919]

@@TeamFish15 to be fair they still drunk from their victory over Russo-japanese war. They lost a lot of confidence after they opened their border and realized how bad their technological disadvantages were compared to USA and Europe so they try to compensate by.... Ruling the world I guess. Also their old pride kinda crippled their decision making during war. Their old self pretty much died along with Yukio Mishima's stunt.

[@scotty195823]

What a charming gentleman. British shop staff could learn a thing or two from him

[@scotty195823]

Not any more

[@Cannongabang]

scotty195823 yeah the olds can teach everyone..! :)

[@tandy8944]

The pen chooses the master, Harry-san

[@SingulariTae7]

Lmao 🤣

[@Hrodn]

It would be a privilege to buy a pen from that gentleman.

[@jamncos]

I love how having a job in japan is more than just a career, it's a craft

[@SDeww]

what a nonsense, i think your romantic idea about japan is just that, a romantic idea, trust me working in japan at mcdonalds is the exact same as working in EU or US at mcdonalds!.

[@DrinkWater713]

@@SDeww Yeah, I don't think he means this kind of job...

[@michellek649]

I want to fly to Japan just to buy a fountain pen from this man!

[@mimahmud77]

"Scribbing in circles doesn't reveal much because you won't be doing that with the pen" BURNED RIGHT THROUGH with that one 😂

[@frankberst9849]

In Japan, workmanship and taking pride in one's profession is a matter of the deepest honor. It's everything. Those pens are doubtless a pinnacle of quality and the highest craftsmanship. The pen store isn't just a pen store, it's a writing utensil specialty shop, and it's absolutely immaculate and perfectly set up. The salesman behind the counter is eminently knowledgeable and is the most consummately professional gentleman imaginable. For these reasons and many others a product from Japan can safely be assumed to be the very best of the best.

[@mufasers]

This made me all watery-eyed, lol. So true, though! Although my line of work is much different, I strive to attain this level of attention, detail, and satisfaction for those I help every day. I wish more Americans recognized the high quality of Japanese service and pride in their work; it's very inspirational!

[@frankberst9849]

Abraham Lincoln once said, "Whatever you are, strive always to be a good one." The Japanese live by this credo. That's why the salesman behind the counter doesn't just work at a pen store. For him it is a proud career and a service that demands the most professional conduct and reliable knowledge possible. Simply because it is WHAT HE DOES. And he does it exceptionally well. Anything less cannot even be imagined.

[@stallio5612]

best comment, that is what putting value on table, he put it with the excellent salesmanship with his knowledge and passion and you with your comment. You stirred some honesty with your comment.

[@himurakenshin6053]

A very very wise gentleman. From his choice of words to his recommendation, the wisdom and the professionalism humbles me. Like many, I too wish I had local shop like this one with wise professionals.

[@marugg78]

The pen chooses you. It's like wand shopping.

[@F5_cena]

Pen chooses the writer Mr dude. Those of us who study pen lore know that fact

[@fabrimedeiros9888]

It’s amazing how this gentleman has mastered his job.

[@robertlassiter5808]

There’s nothing like dealing with a true professional when one is looking for something. I don’t understand a word this man is saying but I could listen to him talk all day long.

[@sarathi1638]

what an warm and expert salesperson...he is too good

[@j.faustojara7224]

Love how educated people are in Japan, very respectful and dedicated to their work, really worth admiring

[@naught_]

The corollary to that is that because of the standards for respectfulness and politeness Japan doesn't offer as much room for social expression and personality as western culture. People can be overly polite and give formulaic answers, having conversations can sometimes feel almost robotic.

[@binkbonkbones3402]

The best things to write are things like, your name, address, mother's maiden name, social security number, the last three digits on your credit card, you know...casual stuff.

[@kathleenmccabe5725]

😅😂 I was thinking the same, Shame on me 😅

[@MD-wk3gj]

As someone who appreciates fountain pens it would be a true pleasure to shop at this store and buy from that salesman.

[@WeeFatTart]

Goes in for a pen. Comes out with a navy suit for war.

[@bilbowagons7932]

D MO plot twist: the pens are for war

[@nashiffuadkhan9817]

Establishing a context

[@dogthatlooksattaxevaders6325]

Pardon me for my sushi breath

[@nashiffuadkhan9817]

@@dogthatlooksattaxevaders6325 didnt get this reference. Can you link up the vid?

[@uknownuser4547]

@@nashiffuadkhan9817 m.kzbin.info/www/bejne/mGXPZZ6eeLqhf68

[@Zee_Awppenheimer]

I hope this place stays in business for generations to come

[@CortezEspartaco2]

I feel like I could talk about pens with this man for hours.

[@domsdomsdomsdoms]

how did humanity go from treating our job with dignity to despising it? this is an example of a man who honed his craft and honored his occupation. i would love to buy a fountain pen from this store.

[@Strider1Wilco]

Cause we're treated like cattle. We're replaceable. All of us.

[@domsdomsdomsdoms]

@@Strider1Wilco but that doesnt mean you need to treat yourself like cattle and replaceable.. i understand what you’re saying tho.. we control our affections for our labor, so to let it be dictated by how we’re treated will surely lead us to despise our labor.

[@user-tt3xu2hf5b]

@@Strider1Wilco Thank you schooling systems! Mainly in the U.S

[@vazzmatazz]

Capitalism.

[@Bolensgoldrush]

Although it's an expensive pen, keep in mind: - it's design and materials are high quality - it's unlikely it was made by some sweatshop worker and you're supporting a company that doesn't focus on making the cheapest product possible - this man likely uses a pen every single day - this pen will probably last the man's entire life, and will be passed down as an heirloom for generations

[@Yanimalyan]

Bolensgoldrush 10,000 yen are roughly 100 bucks. It is a normal amount to spend for a good quality fountain pen that is just above the entry level

[@vindiquell]

The best part is the humble service and request. They are so polite. It's a wonderful experience.

[@betterinsodapop]

The shopkeeper works around fountain pens and inkwells all day. Look at his shirt sleeves and cuffs: crisp and white. This speaks to his attention to detail and expertise, I think.

[@noahyi642]

I feel like I am watching the muggle version of Ollivander’s

[@thegreaterconundrum]

😂

[@hairyputter5363]

Lol😂😂

[@ivy0912]

I would just go in and buy a pen for the experience and politeness of the owner.

[@RightWing1]

Me too fantastic shop

[@FandomChronicle]

Japanese spoken in such a calm,polite manner is really pleasant, respect to the owner

[@msingh2333]

The sales man is too clever, he's hyptotized the customer

[@JericoJopio]

Perhaps, the reason such fountain pen store continues to survive rests on the fact that many Japanese customers regard beautiful handwriting as an essential skill, and it is something that they learn from kindergarten until they finish their college or university education. Their great appreciation for beautiful handwriting is still very evident in their homes, workplaces and even in their daily transactions. As such, many stationery companies like Zebra, Pentel, Pilot, Platinum, Sailor and other independent brands continuously improve their product lineups in order to cater to the needs and tastes of the Japanese and foreign consumer bases.😊

[@MJT409]

When lockdown is over I’m flying out to that shop to buy a pen.

[@gorter23]

like a scene from Harry Potter when he is out and about on the search of a wand

[@salvadorpalmerin2875]

@@gorter23 😂🤣😂🤣😂😂

[@leonardooppi3430]

I would buy a pen from this man just for the experience of buying it from him.

[@RobertLeBlancPhoto]

Leonardo Oppi Dang. I wish I could afford to do things like that.

[@leonardooppi3430]

@@RobertLeBlancPhoto im sure he is gonna sell you the cheapest pen he has whit the same class as he would sell you the most expensive.

[@fagocol98]

You would be surprised how expensive or how cheap a good fountain pen can be Heck my first fountain pen was 20$ and its a sleeper pen I use to write my book once every few weeks

[@Jen-jd3ci]

@@fagocol98 are cheaper fountain pens really good? And pls tell me if I should choose Parker or Pierre Cardin?

[@fagocol98]

@@Jen-jd3ci well it depends My first fountain pen was a parker vector 35$ wich is a very good fountain pen all around for the price point But in my opinion a pilot varsity 4$ is a good pen to test the waters, it's a disposable (you can refill it) pre filled pen, that will give you a good taste of what a fountain pen is Then I also have a muji fountain pen 16$ wich I'd say is on par with the parker vector Those 3 pen are low cost and very good pens But I also have another 4 cheap pens A lamy safari knock off 4$ wich honestly isn't bad at all the only downside is that the nib is slightly scratchy and feel more like you are writing with a ball point because of said scratchiness Then I got a hero 267 1$, 517 1.50$ and 6077 1$. I got them cheap as heck on eBay and well I got what I paid for. First of the converters they included leak ink if you fill them above 50%, so you need to add the cost of converters, the 517 was shipped in a plastic bag and got dinged up a bit and the nib is slightly scratchy, the 6077 is very scratchy and the 267 is well... pretty good for one dollar the only downside is the aforementioned converter So in all honesty cheap pens are a mixed bag and you should try to stay with know name brands for cheap pens like parker and pilot

[@gabreshaa8234]

This dude casually suggested to his customer to write down all his personal information lmaooo

[@Mohammed-dj2ol]

I would cry out of joy if I visited this place

[@TheFinalRevelation1]

Such a nice guy that shopkeeper

[@AelousFox]

The customer experience is exceptional

[@yanniknorberg1726]

I dont know why, but this video is extremely relaxing

[@BlueLineofthesky]

I wish I can buy a pen from there just for the experience as a customer. Feels so good.

[@girikrishnan5532]

It's really hard to find these kind of people.he was so kind and he showed his experience in this just in a few minutes.truly hats off sir.

[@velicyclomoteur]

love that he asks the customer for his price range instead of trying to upsell

[@G1NZOU]

Same, wonderful attitude to take as a salesman. And probably better for satisfied repeat customers than trying to make as much money as possible from the first sale.

[@saaociate1815]

Is this like an Olivander's Wand Shop for fountain pens? The pen chooses the muggle, lol.

[@soumyajitsarkar2372]

lol

[@poop7615]

The owner of the shop is so friendly and passionate with his customer.

[@iiTzLurks]

Its in there culture

[@RobertLeBlancPhoto]

When a customer asks what they should write, I always say they should write things they are familiar with, like their name, their address, their social security number, birthdate, and credit card numbers with expiration dates. Only then can we determine which fountain pen is best for them. ;)

[@qxacexp1925]

Haha I see what u did there

[@libertasautmors8995]

you genuinely made me snort loudly

[@sheehanroy4001]

I'm a high schooler and in my school they give me a lot to write and I use only fountain pens to write I bought a cheap fountain pen as expensive pens are expensive to maintain

[@philippebarillecavalier9275]

I could spend a lot of time in this store! Absolutely marvellous.

[@EmilyBenoist]

I think I’ve found the best video on this website. Just a wholesome guy who loves what he does.

[@Scottie404]

One time I was in a pen shop trying out different expensive fountain pens (I wasn't going to buy one - they were all about $1000) - and I was signing the practice pad "John Hancock." When I was finished the clerk said "Is there anything else I can help you with, Mr. Hancock?" I said "no, thanks" as I chuckled and left.

[@rohitkumar-pi4kt]

That shop owner is giving the best customer service to any one I have seen in my life ,😊☺️☺️☺️

[@amberliu3640]

this kind feels like when choosing your first wand at Ollivanders'

[@lukeItsAmeMArio]

it does feel like tat when i first bought 1 in a fancy pen store

[@techsysengineer5135]

I always enjoy seeing an artisan proud of their experience.

[@gouravtalwar8499]

The way he is talking i would love to buy a pen from him.

[@Xavier-do6ty]

I hope this man and his family know how much joy these short videos brings to millions.

[@insertclevername4123]

This seems like the kind of place I could spend my entire vacation's budget in one day.

[@ashtaroh]

I've never seen this good business man that gives right knowledge to it's customer at the same time expressing emotions really good and being so gentle with the customer

[@blackarc]

Love the way the gentleman talks... Makes you feel comfy while trying out an expensive product.

[@WolfeTone66]

What a lovely place to buy a pen. The store assistant/salesman was so helpful, knowledgeable & attentive to what the customer wanted, he made it an experience. This video should be shown to all who work in customer services around the World.

[@ryanashbaugh4974]

It works in Japan because the people have respect for their culture and society.

[@clintshidwood4511]

this might work for pen shops since it's a niche specialty store that only gets a handful of customers every hour but for anything else, you probably wouldn't have enough employees to spare to give each and every customer an "experience ". Get what you need, pay, "thank you, please come again/have a good day" and get the fuck outta here. Most retail workers get jaded and sick of shitty customers pretty early into their retail "career" anyway so you end up sticking to a script, not doing anything more or less of what was asked, trying to make the exchange of goods for currency as quick as possible for the sake of efficiency and your own sanity. Ain't nobody gonna bend over backwards and go out their way to be chatty and tell anecdotes for minimum wage working for a billion-dollar company that sees you as nothing but a worthless worm that can be replaced for the slightest violation of stupid company policies.

[@guccimalcs]

Christophe Bonhoeffer of Belgravia you can tell you’ve never worked in retail or customer service. I can’t speak for how it is in Japan, but in the United States, most customers are self-important and entitled pricks. They come in with bad attitudes. Throw their money at you. Ignore you when you ask how they’re doing. All they want is that they came to get. They don’t want “an experience” Don’t get me wrong, there are some very nice people who come by and you truly appreciate their kindness. But they are few and far between, my friend. The sad reality is, most Americans are just selfish pricks. Respect has been taken out of our culture and has been replaced by flaunting how much you have and “being on my grind” blah blah blah. It’s sad but you know what they say. “The truth hurts”

[@Cheweeconga]

Write something familiar like your bank account number and common passwords you use

[@genes2311]

This is basically Ollivanders Wand Shop from Harry Potter only they sell fountain pens and it is real .... What an amazing country Japan is... cant wait to go back again

[@jessicacollins8049]

genes2311 i want to live there

[@bensipe8539]

There are a decent amount of shops like that in America but usually only near big cities

[@TriWidyan]

Customers often ask me what they should write. I suggest writing words that they've had a lot writing, like their names and *numbers on your credit card*

[@shreyanspanwar3271]

Here we are united by youtube algorithm in 2020

[@JG-no3iz]

I love watching shop owners from Japan interact with customers. Gold standard for pride and care in my opinion. In this case the gentlemen is spending under 100 dollars and is treated like he is buying a Rolex. Here in the States you buy a 50,000 car and they treat you like they are doing you a favor.

[@thedaredevilarena5427]

I know a similar pen house in India best service you will delighted by them

[@twentytwo138]

Do you know Producer Michael's channel? He's into luxury stuff, like watches, jewelry, cars, houses etc.. I love watching his videos with Peter Marco, Seth from Essential Watches and Jacob & Co. These 3 guys are good salesmen, very relaxing experience.

[@ronberon9849]

I love the grace and knowledge left in this world. Fantastic.

[@amilhasan3724]

This person is a really good salesman

[@basti_marr]

I like how he tells him none is better than the others

[@nschwartz25]

This is like wand shopping in Harry potter and I want in.

[@whitemountainfemme]

Just about every major city still has a pen shop or two. You may not get this level of service, but most people in true pen shops really know their pens and will let you try them first.

[@vigilant_crusty]

Since a lot of fountain pens are REALLY expensive, people take a lot of time to choose the pen they'll take since it's a companion for life. If you feel weird watching that old man discuss a lot of details concerning a "pen", consider that a lot of his customers buy fountain pens only twice or three times in their life, if not only once. So every detail matters: where will you use it? How will you use it? What do you intend to achieve by it? It is truly an art.

[@martinchapman7238]

‘Are you looking for a fountain pen?’ . Actually I thought as I’d just walked into a fountain pen shop I’d get a nice bento box.

[@WeeFatTart]

Sir, this is a Wendy's

[@chipblock2854]

I have a great Japense fountain pen I bought about 20 years ago. It cost around $200 USD. The store owner is right. When I am in the mood to write in a journal I usually take my time. I often use the pen to send out a thank you note on very nice paper. Writting with a good pen and using premium paper and envelopes is a really lost art.

[@KeyTriD]

I'd like to think deforestation is happy about that.

[@56squadron]

@@KeyTriD - Do you really think the earths forests were all cut down so people could write letters? Is that what the radicals that pass for teachers today told you? That's the same idiocy they said about Christmas trees too once. NEWSFLASH - The pulp for paper comes from fast growing trees SPECIFICALLY GROWN for it. That's right... a TREE FARM. Do you really think they are cutting down mountains of random woods to make paper? How ignorant are you? All the death of writing accomplished was killing another industry, the tree farm, which WAS a "green" industry as well. That's how badly educated you are, you're applauding the loss of it. Now go write on a formaldehyde white board with toxic ink pens... because your generation is so brilliant.

[@KeyTriD]

​@@56squadronYou're in a KZbin comment section, go away lmao

[@oe542]

Kevin Cheng dude is spitting fire all over this comment section, it’s actually funny. I think it’s pretty obvious he’s racist towards pens.

[@chipblock2854]

@@56squadron Who got you so worked up?

[@mabsbabs976]

What a charming and lovely man, clearly loves what he sells.

[@stavio12]

I don't understand fountain pens or the Japanese language but watching this video and reading the subtitles I do understand that, that the old man selling the pen is the most polite man ever.

[@reflection8578]

This man is a master of his language. Every word was picked and placed perfectly.

[@InfiniteRhombus]

what a brilliant niche, imagine having a shop that is able to sustain itself and also generate enough money to hire additional employees and still make a profit, and what are you selling? fuckin pens!

[@biharijivandana6894]

The way the salesman speaks has bought me here watching this video again and again . Please upload more videos of Matsuya pen hospital if possible. Thanks.

[@dildoswaggins9773]

Ya definitely has an asmr feel.

[@diejoub-u]

KZbin: yo this dude owns a fountain pen hospital or some shit about 950k people: say no more

[@techtruth9077]

I want to visit a shop like this.

[@marism6787]

Tech Truth Where do you live?

[@dense-as-blackhole]

This is the customer service at its finest, an art very rare these days

[@acs197]

I wish more shop owners were like this man in the US. Actually seeming interested in what the customer wants, rather than just caring about a sale.

[@anirbanbhattacharjee3474]

The way he asked the first question, that for what purpose you want the pen, you know then you are at the right place 👍

[@MiniatureMasterClass]

The level of service you get in specialty stores in Japan is unreal.

[@rajivsanji5379]

I went to a used lens store in Tokyo, all three salesmen at the counter were chatting with a single customer. After waiting five minutes I asked for assistance only to be waved off saying that they were busy... So I left that store

[@sigmundholt2313]

I would buy a fountain pen from this man. Love anyone this passionate about what they do or sell.

[@TheBoomsonic]

I would feel bad not buying anything after that sale pitch.

[@yony120]

@Aleksandar Nedeljkovic Everything he said is good advice, though.

[@jasondaniel918]

I am sitting here wallowing in envy! I am in my 70's and I have only been in a store like this about three times in my life. None of them had a convenient place to sit naturally to test a fountain pen. Where I live, I must buy fountain pens on line. Oh, well. Such is life. 😢

[@furlottep4152]

A master pen salesman. He makes you feel at ease. Thanks for sharing. It is nice to see people who love their jobs and love these pens. Speaks plenty.

[@Shiruvan]

yeah, he got his customer good when he said the budget range to open up conversation. any pilot cheapo like petit to metropolitan is a guaranteed well writing experience enough, pretty sure he doesn't mind tell you things about cheapos as its already a passion artisan store, and usually generic items aren't undercut or marked up among different storefronts, so you have more to seller's hospitality to make returning customer. think this maybe reason why artisan shops still can exist in Japan

[@nneisler]

silshasubando I got about three fitty - > perhaps you’d like to try this ball point pen?

[@kittenyzmaismypatronus962]

@@nneisler $3.50, you say? No sir, that's the perfect amount to try out the pilot petit1! This pen is priced at $3.30 do you shall be able to try it out and see if a fountain pen is right for you, and you will still have 20 cents left over. 😊

[@nneisler]

@@kittenyzmaismypatronus962 Youve sold me!

[@kittenyzmaismypatronus962]

@@nneisler 😀

[@sevenmillionhobbies7840]

I love when languages are spoken softly 😌 they sound so gentle and kind

[@KSSyu13]

He's the Ollivander of fountain pens.

[@mikasaackermann8736]

2:30 yes, write things that you use often, like your name, phone number, address, mother's maiden name, social security number, credit card information :D

[@McPlaySpot]

Your Roblox account password

[@sfseverything8973]

@@McPlaySpot now you have pushed it too far

[@McPlaySpot]

@@sfseverything8973 Sorry , force of habit!

[@Kjca_1998]

Spot Is this the same ‘Spot’ who said he’d give me 15,000,000 Robux if I have him my Roblox password? 😡😡😡😡😡

[@McPlaySpot]

@@Kjca_1998 perhaps /s

[@vinayaknayak4519]

THE PEN CHOOSES ITS MASTER MR.POTTER

[@olianims]

POTTER-SAN

[@istiaqueahmedkhan1690]

This man should run a school teaching people on how to sell a product and be polite at the same time.