Masters of the Fountain Pen：Matsuya Fountain Pen Hospital in

[@celestialfix]

A demonstration not only of pens, but of outstanding customer service.

[@dorcasmalahlela2805]

So great to actually ask what the customer is willing to spend. Usually, shopkeepers show you the top of the range, most expensive one when you're only a beginner looking for a starter pack...

[@ninjaninja9954]

@@dorcasmalahlela2805 to me it seems like a sales tactic and the guy is just a good sales man

[@jacksonhenry7049]

unreal one of course it’s a tactic, but one that is respectful, and he will for sure have a higher rate of customer retention.

[@josuearce8148]

Well, is what ypu get for 10 000 yen, mor or less.

[@OrrosGG]

It’s basically like that everywhere in Japan.

[@cyberknife82]

Japanese people put so much quality in everything they do. Beautiful and respectful.

[@DGneoseeker1]

@Peter Briganti And treatment of prison camp inmates in WW2.

[@neilbanks2908]

@@DGneoseeker1 📠

[@vladimirilyichlenin5697]

"It helps a lot to write something you are very familiar with, like a credit card number or your wife's cell phone."

[@olianims]

Damn

[@connordenton788]

Jordan Belfort: "Sell me this pen" Takuya Hara: I'm about to end this man's whole career

[@jakostein9943]

“Write what your comfortable with: your name, city, wife’s maiden name, name of your first pet, credit card numbers, social security, things like that.”

[@lotuswar]

Lol

[@fomocowboy]

Exactly what I was thinking 🤣🤣🤣

[@popomomo12]

I feel like this is the pen equivalent of the wand shop in Harry potter

[@Laindal]

i was going to comment the exact same thing

[@popomomo12]

@@Laindal it's hard not to keep trying to look around the store

[@DarwinInTheory]

Olivanders

[@popomomo12]

@@DarwinInTheory bingo!

[@BookOfLight330]

😂😂😂

[@NadrianATRS]

What a polite and respectful salesperson

[@ryanaiden]

I feel like this is Japanese Olivander and instead of a wand you get your first pen.

[@robertpound7652]

This gentleman clearly loves what he sells and what he does. His information, courtesy and customer service is exceptional.

[@superman9700]

You have to appreciate the high level of attention to detail the Japanese put into everything they do. I mean, this is about a pen shop! It sounds superficial but it’s not, writing is so important to so many people and this shop specializes in this great requirement....absolute mastery.

[@TeamFish15]

Unfortunately they didn’t give enough attention to detail when planning to conquer the world in WWII.

[@kos2919]

@@TeamFish15 to be fair they still drunk from their victory over Russo-japanese war. They lost a lot of confidence after they opened their border and realized how bad their technological disadvantages were compared to USA and Europe so they try to compensate by.... Ruling the world I guess. Also their old pride kinda crippled their decision making during war. Their old self pretty much died along with Yukio Mishima's stunt.

[@BenNixon32]

I wish there were shops like this in the US. This looks like such a fantastic experience.

[@shaunpearson7905]

There are many; just not where you are.

[@san2881]

Japanese are known for their hospitality, I think

[@UntEyEHero]

Mr. Ollivander of the Japanese muggle world.

[@Hrodn]

It would be a privilege to buy a pen from that gentleman.

[@fiontancahill5920]

"Don't make circles because that's not what you'll be writing. Maybe put your name down, your address, bank details... whatever you usually write."

[@aidanstephens5240]

Your family names, their hobbies, what days theyre usually alone at Home.... Just simple things you write down really

[@Karuiko]

*writes in roman alphabet in where half the characters are made of circles*

[@michellek649]

I want to fly to Japan just to buy a fountain pen from this man!

[@robertlassiter5808]

There’s nothing like dealing with a true professional when one is looking for something. I don’t understand a word this man is saying but I could listen to him talk all day long.

[@tandy8944]

The pen chooses the master, Harry-san

[@SingulariTae7]

Lmao 🤣

[@himurakenshin6053]

A very very wise gentleman. From his choice of words to his recommendation, the wisdom and the professionalism humbles me. Like many, I too wish I had local shop like this one with wise professionals.

[@kanchandasgv9730]

The behaviour of the seller is out standing

[@couldbeanybody2508]

His ability to sell is almost irresistible.

[@jamncos]

I love how having a job in japan is more than just a career, it's a craft

[@SDeww]

what a nonsense, i think your romantic idea about japan is just that, a romantic idea, trust me working in japan at mcdonalds is the exact same as working in EU or US at mcdonalds!.

[@DrinkWater713]

@@SDeww Yeah, I don't think he means this kind of job...

[@TheFinalRevelation1]

Such a nice guy that shopkeeper

[@HipposHateWater]

"My price range is about 500円." "Oh... Well over here we have a Jihao for a cheap little shit like you, esteemed customer!"

[@fabrimedeiros9888]

It’s amazing how this gentleman has mastered his job.

[@vindiquell]

The best part is the humble service and request. They are so polite. It's a wonderful experience.

[@MD-wk3gj]

As someone who appreciates fountain pens it would be a true pleasure to shop at this store and buy from that salesman.

[@j.faustojara7224]

Love how educated people are in Japan, very respectful and dedicated to their work, really worth admiring

[@naught_]

The corollary to that is that because of the standards for respectfulness and politeness Japan doesn't offer as much room for social expression and personality as western culture. People can be overly polite and give formulaic answers, having conversations can sometimes feel almost robotic.

[@Bolensgoldrush]

Although it's an expensive pen, keep in mind: - it's design and materials are high quality - it's unlikely it was made by some sweatshop worker and you're supporting a company that doesn't focus on making the cheapest product possible - this man likely uses a pen every single day - this pen will probably last the man's entire life, and will be passed down as an heirloom for generations

[@Yanimalyan]

Bolensgoldrush 10,000 yen are roughly 100 bucks. It is a normal amount to spend for a good quality fountain pen that is just above the entry level

[@Zee_Awppenheimer]

I hope this place stays in business for generations to come

[@girikrishnan5532]

It's really hard to find these kind of people.he was so kind and he showed his experience in this just in a few minutes.truly hats off sir.

[@scotty195823]

What a charming gentleman. British shop staff could learn a thing or two from him

[@scotty195823]

Not any more

[@Cannongabang]

scotty195823 yeah the olds can teach everyone..! :)

[@frankberst9849]

In Japan, workmanship and taking pride in one's profession is a matter of the deepest honor. It's everything. Those pens are doubtless a pinnacle of quality and the highest craftsmanship. The pen store isn't just a pen store, it's a writing utensil specialty shop, and it's absolutely immaculate and perfectly set up. The salesman behind the counter is eminently knowledgeable and is the most consummately professional gentleman imaginable. For these reasons and many others a product from Japan can safely be assumed to be the very best of the best.

[@mufasers]

This made me all watery-eyed, lol. So true, though! Although my line of work is much different, I strive to attain this level of attention, detail, and satisfaction for those I help every day. I wish more Americans recognized the high quality of Japanese service and pride in their work; it's very inspirational!

[@frankberst9849]

Abraham Lincoln once said, "Whatever you are, strive always to be a good one." The Japanese live by this credo. That's why the salesman behind the counter doesn't just work at a pen store. For him it is a proud career and a service that demands the most professional conduct and reliable knowledge possible. Simply because it is WHAT HE DOES. And he does it exceptionally well. Anything less cannot even be imagined.

[@stallio5612]

best comment, that is what putting value on table, he put it with the excellent salesmanship with his knowledge and passion and you with your comment. You stirred some honesty with your comment.

[@binkbonkbones3402]

The best things to write are things like, your name, address, mother's maiden name, social security number, the last three digits on your credit card, you know...casual stuff.

[@kathleenmccabe5725]

😅😂 I was thinking the same, Shame on me 😅

[@gabreshaa8234]

This dude casually suggested to his customer to write down all his personal information lmaooo

[@Scottie404]

One time I was in a pen shop trying out different expensive fountain pens (I wasn't going to buy one - they were all about $1000) - and I was signing the practice pad "John Hancock." When I was finished the clerk said "Is there anything else I can help you with, Mr. Hancock?" I said "no, thanks" as I chuckled and left.

[@big_yam]

For those that don’t kno 10,000 yen is roughly 90usd in 2020, so if you were curious and happened to come across this comment you no longer have to look it up on google...... this CoronaVirus isolation got me bored af

[@madil2259]

I got the 69th like 😏

[@FandomChronicle]

Japanese spoken in such a calm,polite manner is really pleasant, respect to the owner

[@betterinsodapop]

The shopkeeper works around fountain pens and inkwells all day. Look at his shirt sleeves and cuffs: crisp and white. This speaks to his attention to detail and expertise, I think.

[@CortezEspartaco2]

I feel like I could talk about pens with this man for hours.

[@mimahmud77]

"Scribbing in circles doesn't reveal much because you won't be doing that with the pen" BURNED RIGHT THROUGH with that one 😂

[@msingh2333]

The sales man is too clever, he's hyptotized the customer

[@ashtaroh]

I've never seen this good business man that gives right knowledge to it's customer at the same time expressing emotions really good and being so gentle with the customer

[@EmilyBenoist]

I think I’ve found the best video on this website. Just a wholesome guy who loves what he does.

[@WeeFatTart]

Goes in for a pen. Comes out with a navy suit for war.

[@bilbowagons7932]

D MO plot twist: the pens are for war

[@nashiffuadkhan9817]

Establishing a context

[@dogthatlooksattaxevaders6325]

Pardon me for my sushi breath

[@nashiffuadkhan9817]

@@dogthatlooksattaxevaders6325 didnt get this reference. Can you link up the vid?

[@uknownuser4547]

@@nashiffuadkhan9817 m.kzbin.info/www/bejne/mGXPZZ6eeLqhf68

[@domsdomsdomsdoms]

how did humanity go from treating our job with dignity to despising it? this is an example of a man who honed his craft and honored his occupation. i would love to buy a fountain pen from this store.

[@Strider1Wilco]

Cause we're treated like cattle. We're replaceable. All of us.

[@domsdomsdomsdoms]

@@Strider1Wilco but that doesnt mean you need to treat yourself like cattle and replaceable.. i understand what you’re saying tho.. we control our affections for our labor, so to let it be dictated by how we’re treated will surely lead us to despise our labor.

[@user-tt3xu2hf5b]

@@Strider1Wilco Thank you schooling systems! Mainly in the U.S

[@vazzmatazz]

Capitalism.

[@sarathi1638]

what an warm and expert salesperson...he is too good

[@marugg78]

The pen chooses you. It's like wand shopping.

[@Truth72500]

Pen chooses the writer Mr dude. Those of us who study pen lore know that fact

[@noahyi642]

I feel like I am watching the muggle version of Ollivander’s

[@thegreaterconundrum]

😂

[@hairyputter5363]

Lol😂😂

[@philippebarillecavalier9275]

I could spend a lot of time in this store! Absolutely marvellous.

[@blackarc]

Love the way the gentleman talks... Makes you feel comfy while trying out an expensive product.

[@diejoub-u]

KZbin: yo this dude owns a fountain pen hospital or some shit about 950k people: say no more

[@MJT409]

When lockdown is over I’m flying out to that shop to buy a pen.

[@gorter23]

like a scene from Harry Potter when he is out and about on the search of a wand

[@salvadorpalmerin2875]

@@gorter23 😂🤣😂🤣😂😂

[@yanniknorberg1726]

I dont know why, but this video is extremely relaxing

[@BlueLineofthesky]

I wish I can buy a pen from there just for the experience as a customer. Feels so good.

[@JericoJopio]

Perhaps, the reason such fountain pen store continues to survive rests on the fact that many Japanese customers regard beautiful handwriting as an essential skill, and it is something that they learn from kindergarten until they finish their college or university education. Their great appreciation for beautiful handwriting is still very evident in their homes, workplaces and even in their daily transactions. As such, many stationery companies like Zebra, Pentel, Pilot, Platinum, Sailor and other independent brands continuously improve their product lineups in order to cater to the needs and tastes of the Japanese and foreign consumer bases.😊

[@Xavier-do6ty]

I hope this man and his family know how much joy these short videos brings to millions.

[@gouravtalwar8499]

The way he is talking i would love to buy a pen from him.

[@AelousFox]

The customer experience is exceptional

[@ivy0912]

I would just go in and buy a pen for the experience and politeness of the owner.

[@RightWing1]

Me too fantastic shop

[@Camps2630]

This guy could sell leonardo dicaprio a pen, easily.

[@techsysengineer5135]

I always enjoy seeing an artisan proud of their experience.

[@insertclevername4123]

This seems like the kind of place I could spend my entire vacation's budget in one day.

[@vigilant_crusty]

Since a lot of fountain pens are REALLY expensive, people take a lot of time to choose the pen they'll take since it's a companion for life. If you feel weird watching that old man discuss a lot of details concerning a "pen", consider that a lot of his customers buy fountain pens only twice or three times in their life, if not only once. So every detail matters: where will you use it? How will you use it? What do you intend to achieve by it? It is truly an art.

[@Mohammed-dj2ol]

I would cry out of joy if I visited this place

[@InfiniteRhombus]

what a brilliant niche, imagine having a shop that is able to sustain itself and also generate enough money to hire additional employees and still make a profit, and what are you selling? fuckin pens!

[@velicyclomoteur]

love that he asks the customer for his price range instead of trying to upsell

[@G1NZOU]

Same, wonderful attitude to take as a salesman. And probably better for satisfied repeat customers than trying to make as much money as possible from the first sale.

[@rohitkumar-pi4kt]

That shop owner is giving the best customer service to any one I have seen in my life ,😊☺️☺️☺️

[@amberliu3640]

this kind feels like when choosing your first wand at Ollivanders'

[@lukeItsAmeMArio]

it does feel like tat when i first bought 1 in a fancy pen store

[@techtruth9077]

I want to visit a shop like this.

[@marism6787]

Tech Truth Where do you live?

[@reflection8578]

This man is a master of his language. Every word was picked and placed perfectly.

[@pryankamahmud7172]

As working in a Government A&E facility I've to write about hundred prescriptions in a day and I use fountain pens. The reason for me was I used to lose my pens quite often . Also, while the patients hold those papers in their hands the papers become very oily and I can't use my ball point pen on them. One ball point pen would last only 2 days. I hate to change pens so often. Other doctors usually take pens as gifts from pharmaceutical companies but I can't do that . And when I go to buy pens they ask me "aren't you a doctor, why are you buying pens?". It's hard for me to explain my philosophy of not accepting gifts. So, Recently I use fountain pen with a Extra fine nib. Yes, it's a bit cumbersome but It suits me perfectly even in the most busiest days. It makes me more mindful.

[@QuickQuips]

Maybe a Fisher space pen or something with that cartridge could work. It's meant to write on oily surfaces.

[@jamesmnaylor]

This man must be the Olivander of fountain pens....customer picks up fountain pen.....”nope, not even close”........”try this one,.....evidential not” gives him one more pen. The pen lights up and wind spreads all around. “Curious, very curious”

[@stavio12]

I don't understand fountain pens or the Japanese language but watching this video and reading the subtitles I do understand that, that the old man selling the pen is the most polite man ever.

[@poop7615]

The owner of the shop is so friendly and passionate with his customer.

[@iiTzLurks]

Its in there culture

[@TheBoomsonic]

I would feel bad not buying anything after that sale pitch.

[@yony120]

@Aleksandar Nedeljkovic Everything he said is good advice, though.

[@amilhasan007]

This person is a really good salesman

[@JG-no3iz]

I love watching shop owners from Japan interact with customers. Gold standard for pride and care in my opinion. In this case the gentlemen is spending under 100 dollars and is treated like he is buying a Rolex. Here in the States you buy a 50,000 car and they treat you like they are doing you a favor.

[@thedaredevilarena5427]

I know a similar pen house in India best service you will delighted by them

[@twentytwo138]

Do you know Producer Michael's channel? He's into luxury stuff, like watches, jewelry, cars, houses etc.. I love watching his videos with Peter Marco, Seth from Essential Watches and Jacob & Co. These 3 guys are good salesmen, very relaxing experience.

[@saaociate1815]

Is this like an Olivander's Wand Shop for fountain pens? The pen chooses the muggle, lol.

[@soumyajitsarkar2372]

lol

[@jasondaniel918]

I am sitting here wallowing in envy! I am in my 70's and I have only been in a store like this about three times in my life. None of them had a convenient place to sit naturally to test a fountain pen. Where I live, I must buy fountain pens on line. Oh, well. Such is life. 😢

[@WolfeTone66]

What a lovely place to buy a pen. The store assistant/salesman was so helpful, knowledgeable & attentive to what the customer wanted, he made it an experience. This video should be shown to all who work in customer services around the World.

[@MicroGiantSESSwordofVictory]

It works in Japan because the people have respect for their culture and society.

[@clintshidwood4511]

this might work for pen shops since it's a niche specialty store that only gets a handful of customers every hour but for anything else, you probably wouldn't have enough employees to spare to give each and every customer an "experience ". Get what you need, pay, "thank you, please come again/have a good day" and get the fuck outta here. Most retail workers get jaded and sick of shitty customers pretty early into their retail "career" anyway so you end up sticking to a script, not doing anything more or less of what was asked, trying to make the exchange of goods for currency as quick as possible for the sake of efficiency and your own sanity. Ain't nobody gonna bend over backwards and go out their way to be chatty and tell anecdotes for minimum wage working for a billion-dollar company that sees you as nothing but a worthless worm that can be replaced for the slightest violation of stupid company policies.

[@guccimalcs]

Christophe Bonhoeffer of Belgravia you can tell you’ve never worked in retail or customer service. I can’t speak for how it is in Japan, but in the United States, most customers are self-important and entitled pricks. They come in with bad attitudes. Throw their money at you. Ignore you when you ask how they’re doing. All they want is that they came to get. They don’t want “an experience” Don’t get me wrong, there are some very nice people who come by and you truly appreciate their kindness. But they are few and far between, my friend. The sad reality is, most Americans are just selfish pricks. Respect has been taken out of our culture and has been replaced by flaunting how much you have and “being on my grind” blah blah blah. It’s sad but you know what they say. “The truth hurts”

[@anirbanbhattacharjee3474]

The way he asked the first question, that for what purpose you want the pen, you know then you are at the right place 👍

[@furlottep4152]

A master pen salesman. He makes you feel at ease. Thanks for sharing. It is nice to see people who love their jobs and love these pens. Speaks plenty.

[@nschwartz25]

This is like wand shopping in Harry potter and I want in.

[@whitemountainfemme]

Just about every major city still has a pen shop or two. You may not get this level of service, but most people in true pen shops really know their pens and will let you try them first.

[@acs197]

I wish more shop owners were like this man in the US. Actually seeming interested in what the customer wants, rather than just caring about a sale.

[@KSSyu13]

He's the Ollivander of fountain pens.

[@basti_marr]

I like how he tells him none is better than the others

[@vinayaknayak4519]

THE PEN CHOOSES ITS MASTER MR.POTTER

[@olianims]

POTTER-SAN

[@ronberon9849]

I love the grace and knowledge left in this world. Fantastic.

[@martinchapman7238]

‘Are you looking for a fountain pen?’ . Actually I thought as I’d just walked into a fountain pen shop I’d get a nice bento box.

[@WeeFatTart]

Sir, this is a Wendy's

[@AdamGoodson]

This gave me a flashback to great memories of my living in Japan. The Japanese people are so kind and professional and respectful that it is like being welcomed by a good friend you have yet to meet in life. I hope one day to travel to Japan again. It would be nice to see this store as well while there.

[@genes2311]

This is basically Ollivanders Wand Shop from Harry Potter only they sell fountain pens and it is real .... What an amazing country Japan is... cant wait to go back again

[@jessicacollins8049]

genes2311 i want to live there

[@bensipe8539]

There are a decent amount of shops like that in America but usually only near big cities

[@sigmundholt2313]

I would buy a fountain pen from this man. Love anyone this passionate about what they do or sell.

[@RobertLeBlancPhoto]

When a customer asks what they should write, I always say they should write things they are familiar with, like their name, their address, their social security number, birthdate, and credit card numbers with expiration dates. Only then can we determine which fountain pen is best for them. ;)

[@qxacexp1925]

Haha I see what u did there

[@libertasautmors8995]

you genuinely made me snort loudly

[@sheehanroy4001]

I'm a high schooler and in my school they give me a lot to write and I use only fountain pens to write I bought a cheap fountain pen as expensive pens are expensive to maintain

[@TriWidyan]

Customers often ask me what they should write. I suggest writing words that they've had a lot writing, like their names and *numbers on your credit card*

[@noahsong3865]

I don’t know much about pens, but this man is a legend. We have no choice but to stan

[@biharijivandana6894]

The way the salesman speaks has bought me here watching this video again and again . Please upload more videos of Matsuya pen hospital if possible. Thanks.

[@dildoswaggins9773]

Ya definitely has an asmr feel.

[@Shiruvan]

yeah, he got his customer good when he said the budget range to open up conversation. any pilot cheapo like petit to metropolitan is a guaranteed well writing experience enough, pretty sure he doesn't mind tell you things about cheapos as its already a passion artisan store, and usually generic items aren't undercut or marked up among different storefronts, so you have more to seller's hospitality to make returning customer. think this maybe reason why artisan shops still can exist in Japan

[@nneisler]

silshasubando I got about three fitty - > perhaps you’d like to try this ball point pen?

[@kittenyzmaismypatronus962]

@@nneisler $3.50, you say? No sir, that's the perfect amount to try out the pilot petit1! This pen is priced at $3.30 do you shall be able to try it out and see if a fountain pen is right for you, and you will still have 20 cents left over. 😊

[@nneisler]

@@kittenyzmaismypatronus962 Youve sold me!

[@kittenyzmaismypatronus962]

@@nneisler 😀

[@chipblock2854]

I have a great Japense fountain pen I bought about 20 years ago. It cost around $200 USD. The store owner is right. When I am in the mood to write in a journal I usually take my time. I often use the pen to send out a thank you note on very nice paper. Writting with a good pen and using premium paper and envelopes is a really lost art.

[@DbossHasGrit]

I'd like to think deforestation is happy about that.

[@56squadron]

@@DbossHasGrit - Do you really think the earths forests were all cut down so people could write letters? Is that what the radicals that pass for teachers today told you? That's the same idiocy they said about Christmas trees too once. NEWSFLASH - The pulp for paper comes from fast growing trees SPECIFICALLY GROWN for it. That's right... a TREE FARM. Do you really think they are cutting down mountains of random woods to make paper? How ignorant are you? All the death of writing accomplished was killing another industry, the tree farm, which WAS a "green" industry as well. That's how badly educated you are, you're applauding the loss of it. Now go write on a formaldehyde white board with toxic ink pens... because your generation is so brilliant.

[@DbossHasGrit]

​@@56squadronYou're in a KZbin comment section, go away lmao

[@oe542]

Kevin Cheng dude is spitting fire all over this comment section, it’s actually funny. I think it’s pretty obvious he’s racist towards pens.

[@chipblock2854]

@@56squadron Who got you so worked up?

[@makillafofilla101]

This anime looks great

[@Jrizzle7426]

Blows my mind that Japan's economy can support a store related to such a niche thing as fountain pens.

[@Jrizzle7426]

Shows how naive i am to the art of writing and the culture of other places.

[@anmolt3840051]

Calligraphy is pretty big over there

[@DrewPicklesTheDark]

@@anmolt3840051 I imagine, the Latin/Roman and Japanese alphabets differ greatly in how they are written. Yeah you can write stylized in languages that use the Latin alphabet, but it's generally more convenient for you, and the the person reading what you wrote, not to. You rarely see cursive in anything other than signatures anymore. When I see Kanji and Kana, the style looks extremely different every time, unlike Latin which is usually a lot more uniform.

[@jennyhughes4474]

Thank you for this film. It's really lovely how they take the time to help and how they let people try the pens out, what a wonderful shop! I really like using a fountain pen to write letters & cards and I hate buying things that I can't see properly (all wrapped in plastic) or try out before I buy; I think their customers will recommend them to others so I hope they always remain open & not have to close because people buy cheaper on the internet. I'd LOVE to visit that shop but I bet it would be difficult to choose from so many beautiful/quality pens. I'm old and I miss the personal service we used to get in shops and elsewhere in the old days. Best wishes from me in England.