Maytag Neptune Dryer No Heat Troubleshoot and Repair

[@charliezamarron8888]

Thank u what a great job that's gonna help me out .

[@tridinh5430]

Thank you Aaron for the videos. You saved me $700 for the new dryer with only $15 part. Many Thanks.

[@kkmb8240]

Awesome video thank you so much I felt comfortable to do it all on my own! You rock!

[@Forward10000]

Great video. I like how you give the values for the components. Mine ended up just being the blower was full of lint.I had to do a master reset when I was done.

[@machomanrandysavage1684]

Another thank you!

[@clarencehill7048]

Good Job I have one just like that light up code E 5 won't start

[@seanekiely]

Thanks! Helped me a lot!!

[@jonbowles508]

That was awesome I have the exact same dryer and I'm about to tear apart with confidence😊 thank you😊

[@BrettKotula]

You honestly saved me probably hours of time trying to take the entire dryer apart to get to those thermostats. My issue was exactly the same as yours in that thermostat 3 had failed. Love the very detailed video explaining everything and what to check.

[@richardhetrick4770]

Film has alot hands on very good but hard to find

[@buckthetaxidermist9553]

Thanks for the help! I think I’ve got the same problem with the same part. My problem now is in my haste I’m not sure which wires go where on the thermostats and thermo cut off etc. anyone have a guide how to hook it back up?

[@JillRoss-d9c]

Thank you! Just fixed my Maytag Neptune 2005 dryer with a $27 part from Amazon by myself!! Part on Amazon-Azdele Store- Samsung Dryer Heating Element DC47-00019A. Reviews say the replacement parts go bad annually but this was second time for us and the first replacement last 3 years. Well worth the money. Dryer is super hot again. THANK YOU!!

[@AkshayMunshi]

Thanks for making and sharing this video. Now I feel confident to check and fix my dryer.

[@bradbeauchemin6384]

Awesome video - helped immensely - it turns out my heater element had a broken wire - hence no heat. $19 for a new heating element and few hours later I'm up and running. Thanks!!

[@johnsorgenfrei6218]

Third time I have referred to this video and each time I was able to get this machine back up and running very greateful to you for you for a very informative video

[@aaronsrose]

Glad to help!

[@michaelserra6915]

THANK YOU SO MUCH FOR TAKING THE TIME TO MAKE THIS VIDEO. I CHANGED THE HEATER COIL MYSELF FOR $19.00. IF IT WASN'T FOR YOUR DETAILED VIDEO I WOULD HAVE CALLED A SERVICE COMPANY AND PIAD MOST LIKELY HUNDREDS OF DOLLARS. ONCE AGAIN THANK YOU SO MUCH FOR YOUR KINDNESS AND WISDOM!

[@oldskoolproductionsATL]

Same thing with mine. Over 20 years old. Thanks for the video. Helped a lot. Unfortunately for me the washer gave out years ago. The drum was damaged.

[@bluedouchemark4685]

Thank you! Saved me some money.

[@habtamu3425]

Thanks Lots you helping me a lot

[@MD-wk3gj]

Thanks so much. My model is a different year but basically the same guts. Turns out the thermistor failed. Thanks for your video. Saves calling in a tech and I feel pretty accomplished!

[@msteele3199]

Nice detailed video. Fixed our old Neptune. Was the heating element but I did ohm test all the sensors.

[@stevephillips8990]

What was the part #

[@wramsey2656]

Excellent presentation, technical skills, and helpful, one of the best YT videos i have seen a long time.

[@tahoe376]

Thanks for this video! Was a little hesitant to tear into our dryer. After a good cleaning, turns out thermostat #2 and #3 were bad. Parts were a little high at $90, but way better than a new dryer. Plus everything costs more now

[@aaronsrose]

Glad it helped!

[@tahoe376]

@@aaronsrose Parts came in this past weekend. We now have a functioning dryer again! Thanks again man!

[@zmanphx]

Thank you. I have exact same dryer I bought used a month ago and stop heating. I will follow this video.

[@garyburgmylifeandtimes6354]

Your video was just what I needed. I had exactly the same problem you had but it cost me $29.95 for that part you paid just over $7 for. Must be inflation

[@LJBanks]

Very helpful! diagnosed and resolved problem with a $5 part. Thank you!

[@fishingwithhoffman7365]

My dad put a tester on all 3 and the tester moved on all 3 things but he doesn't know how to use the testers he has. Mine does the same thing doesn't heat. No codes. Same dryer. And the elements look fine

[@alisonbriggsgutierrez9170]

Fabulous Video. Thank you so much! Fixed the dryer for about $25 because of a bad heating element. Loved being able to test everything and find the exact problem.

[@JFlanagan3rd]

Hey Aaron thanks so much for posting this video! About a month ago I watched it and it helped me fix my Dryer. I also had to replace thermostat 3. Was an easy by and worked after putting it in. However, not even a month later thermostat 3 broke again. Any idea on why this might of happened? I'm going to buy another one, but my hunch is that thermostat will get burnt out as well. Something the dryer might be doing perhaps?

[@tanluong1134]

Hi, Thermostat 3 is broken again after I replaced it. Did you find out why it failed again?

[@sergioescobedo3024]

Hello, my red and blue cable thermistor gives me 8,000 instead of the 12,000 as seen in your video, does that mean it is damaged? my dryer does not heat

[@aaronsrose]

I don't recall off the top of my head but that sounds like it may be out of range. Yes.

[@cathylangfitt]

That is great to know about yourself. By the way just 30 minutes only instead of 60 is exactly how short we wish every single loads of laundry would take to dry in all cases.

[@fishingwithhoffman7365]

I cleaned everything up put it back together and still not warming up. No codes. I ordered those parts and hoping that works.

[@raechelroberts9374]

Thank you so much for this video. I had to laugh because i went through the same process trying to find how to get to the heating element. When i took off the little panel in the back and pulled off the vent tube i said the same thing as you did...thats awful going to get my shop vac. At that point i realized the element was most likely in the front but i could not figure out how to get the front panel off. Thats when i started searching videos. Yours was the only helpful one i found. Once i watched it, i was able to finish the job rather quickly.

[@jrkrull5706]

My manual says the heater wires should be black and blue. But I have red and blue. Can you advise me on this?

[@fishingwithhoffman7365]

Can you send a link to that part you fixed?

[@fishingwithhoffman7365]

I replaced all those thermistors and everything on the heating element and the other two out front. I still do not get heat to my element. And my element is good. What do i need to do now?

[@aaronsrose]

I've noticed sometimes that the new parts don't last too long. Only thing I can suggest is double check all the resistances on the new parts and see if they might have suffered infant mortality. If they are all good. It could be an actual board issue but I've never tried diagnosing that.

[@fishingwithhoffman7365]

@@aaronsrose in service mode it says when the knob is in the dry position it says 16....wrinkle control 00.....time dry 60 then flashes to 00 back to 60....Freshen up says In.....Delicate it blinks with nothing showing up...Air Fluff In.....Winkle release In....Quick Dry In thats the codes it shows. I don't know if that In is 1n or in or what but it looks like In

[@fishingwithhoffman7365]

@@aaronsrose i hit the wrinkle button and up button to get the 3 dings. Then i hit the other 2 buttons on the right like you did. And the codes above is what i was getting. Thank you very much for trying to help me

[@aaronsrose]

I thin those codes are for the system check mode, showing 16C as a temp, 00 = sensor bar open and 60C for the cycle temp. Did you hit the wrinkle prevent button after entering service mode? That will allow you to scroll though the trouble codes if any are stored. I found the following online, if you do not have it. It might be of some assistance. www.manualslib.com/manual/763426/Maytag-Ned7200tw.html#product-NGD7200TW

[@JohnSmith-rt5yq]

Where did you find the service manual? Id love to put mine in service mode and see all the diagnostics I can do, but I have never found a service manual

[@txjrski85]

Just used this video to diagnose mine not heating ... turned out to be the exact same problem you encountered. Thanks for the very informative and easy to follow video.

[@Flanknodger]

This is a great video. I believe I have a 2005 model. I’m going to take it apart tomorrow and test it via your directions. Thank you

[@dzldenny]

Aaron, Thank you so much for this video. We have the exact dryer with the no-heat symptom. After watching your vid and testing, ours had the same failure as yours. I was able to pick up an entire spare parts kit off "the jungle". Turns out this same kit fits MANY dryer models out there. The kit cost $18+ and came with all three thermostats, the thermistor as well as the heating element. Now our dryer is working again and I have spare parts if it gives out again.

[@AbinadidMendez]

Could you share the link to the kit?

[@javieracosta6653]

Where did you get the parts from ? Thank you !!

[@cathylangfitt]

Hello Aaron S Rose. This is Cathy and I am doing good. How are you doing.

[@aaronsrose]

Doing well, thank you! Hope all's well with y'all.

[@stephanierichard8186]

I fixed this dryer 2x now. It worked for 3 days after changing all the pieces on that metal box. Then it started squeaking. I took the whole machine apart and cleaned all the wheels and sucked all the dust out. Worked for 3 days and now it doesn’t heat again. I don’t know what else to do to fix this machine.

[@jenniferharrington4010]

I just want to say Thank You so much. You just saved us so much money on a repair call. I cant believe i found a video of the exact dryer we have and exact problem also. Same exact part is bad on our dryer. ordered off amazon, oem part for 15$.

[@mernockz]

Welcome to the internet my friend

[@XTarik.TarikX]

Do u buy a chance have a link to the part. I need the same one.. Thx in advance.

[@timoleary8919]

I am another grateful person who completely avoided an expensive service call by switching out the exact same part thanks to your very clear and detailed video. I was so happy, I changed out the heater coil and the other thermostat while I was at it for $40 total. Maybe I can get a few more years out of this aging machine. Thanks!

[@javieracosta6653]

Could you please share the place where did you buy the parts from ?

[@wesmantooth6532]

Mine is the gas dryer. There is something infront of the heating coil box. Mine is a cylinder too. Please help

[@XTarik.TarikX]

Does anybody have a link to a replacement for thermostat 3? Thx in advance.

[@arifgzaman]

Hello, I believe I have same maytag Neptune dryer, do by any chance remember what was the part number for the thermostat and where u got it from Dryer model no: MDE9700ayw

[@aaronsrose]

Howdy! The piece I needed was this one from Amazon. amzn.to/3yY8xtB Thanks!

[@doakley314]

Thanks for the ohm readings. My heating element was bad, and so was my thermistor.

[@felixbarrios7879]

Did you get any codes?

[@ArtundertheSun1]

Followed tutorial, definitely had a bad thermostate and the thermal fuse on the back was bad. Two weeks to get all the parts in and repair. Thanks man saved a college student a bunch of money

[@danfox8202]

Hi Aaron, your video has saved me twice ... two different thermostats have failed over the past year. Now, my unit is not heating again, but all of the thermostats, thermisters and the heading unit are testing fine with my multimeter. Not throwing off any codes either. Any ideas?

[@aaronsrose]

Hmmm. If all the components check out, my next step would be to check the voltages at the components while the unit is operating. I don't recommend this as there is a lot of 240V stuff down there you can get hurt on. Only other thought is to confirm that you have 240V power coming to the unit and you didn't have a breaker fail and start to cause the unit to single phase.

[@patrickking6744]

Great video!! Saved me hours and maybe even a repair bill.

[@VictorMarino896]

Stumbled on this because my dryer runs for a few seconds then stops. Heat is fine but just have a documented disassembly video is priceless. Thank you so much for your service. I subscribed because like you I have a range of items that are old and need service. Thanks again.

[@stevephillips8990]

What is the part #

[@michaelhaynes8440]

Excellent job. Direct and to the point.

[@MichaelVsInTulsa]

Thanks for making this video my problem was the same as yours got the part for $11 and it works 🤗 Wife happy. And the told me it would be $350 to fix.

[@XTarik.TarikX]

Do you by a chance have a link to the part. I need the same one.. Thx in advance

[@timkauffman329]

This video worked perfectly, thank you for your help. I bought a multimeter for $30 and did exactly what you showed in the video and it ended up being the heating element. I ordered the part online for around $20 and 2 days later it's working like new again. Thank you again for helping me save our dryer, that is the exact same model of the one in your video. I was on my way to go buy a new dryer when my wife convinced me to do otherwise, which of course was the right decision.

[@javieracosta6653]

From where did you get the parts for you dryer? Thank you

[@sheenafouts5002]

My word, Sir this video was amazing!! Step by step to perfection! Our problem did end up being the heating coil, but will your guidance we were able to pinpoint it exactly! We were able to get a kit off of amazon to replace the coil and all the thermometers for $35. It's working perfectly! Thanks for helping us save hundreds of dollars!!

[@aaronsrose]

Thanks for the kind words! Best of luck!

[@MarkKonyndyk]

This was super helpful! Saved me from buying a new dryer and only cost me $30 for replacement parts! Thanks for posting.

[@tracylogan6882]

Very nice video, I have the same model and followed your steps to fix. Can you advise which color wires go where. This is the last step I am not sure of connecting the wires back.

[@aaronsrose]

I haven't found a schematic. At 6:34 and 11:30 in the video, there are pretty good shots of the wires as they should be attached. Maybe that can help in the interim. Good luck.

[@nextmove]

lol how can someone not like this. It's factual, practical and easy to follow. Good job mate, thanks for taking the time to do this.

[@villafriesen7334]

THANK YOU!!! Now to check mine, when you checked the small less that 1 ohm what did you turn the gadget thing to (ohm meter I think) the 10 ohms I heard set it on 200 resistance but I may have missed the other one, I saw you turned it to something else to check the smaller ohm.

[@aaronsrose]

Howdy! I'd shoot for the lowest setting that gives the fewest decimal points. For about anything below 1kohm the 200 ohm setting or less should be good. Best of luck!

[@thm655321]

Outstanding video, thank you. BTW the part you replaced (apologies to the chat if this is mentioned earlier) is the thermal fuse, not the thermistor. My multimeter detected good sensors on the heating elements but there was a bad thermistor where you found those coming off the motor/venting. It is still all apart and I will be putting back together in the next little while.

[@VAXHeadroom]

Had the same thermistor go bad twice - you have saved my bacon twice now :)

[@albuzz7663]

Seems heating now after I replaced the thermistor but mine was showing 68 and 20 temp when i ran system check. What's the right temp range?

[@aaronsrose]

Temps during the check should show close to room temp when the unit is cold. If not, could be faulty sensor again. Thanks!

[@jenniferray3795]

Thank you so much. I have the same kind myself. The control panel went out on the washing machine. Can't get another one ordered. Quit producing them. Now trying to find an replacement part for dryer. At Christmas, they could order the parts. Now claiming that they will have to find an matching part.

[@randytillett3375]

Same exact model same exact issue. Hopefully mine doesn't keep failing like yours and this fix lasts for awhile. Not really interested in buying another dryer. Great video thanks!

[@rickymejia48]

Awesome Video Sir , our dryer is the same make and model and it just quit working, is not coming on at all Will use your video as a tool thank you. I'll keep you inform once I inspect it Thanks.

[@doctorfeinstone6524]

Possibly the thermal fuse

[@andrewmaksymiw8077]

This video helped me tremendously. Followed the steps and found that my heating coil needed to be replaced. I was able to pick one up online for around $40 and my dryer is up and running. Two thumbs up! 👍👍

[@anthonytrujillo2262]

Thank you for such a great video. You helped us fix our dryer for $10. We are extremely grateful for you for taking the time to make this video. :-) Have a great day!

[@vtxrider1800c]

Nice video! I have replaced these parts before but need a refresher now and again.

[@K7TEJ]

Thanks for this video, helped alot ingettinng it apart and test the thethermostats (the two on the heatrer element were both shorted). $20.00 at amazn=on and we're back in business. Again thatnks.

[@charlesgaines6445]

I need to know if you can help me with what color goes where

[@aaronsrose]

Hi Charles. I no longer have the dryer but let me do some digging and I'll see if I can find a schematic that might help.

[@aaronsrose]

Still looking for a schematic. At 6:34 and 11:30 in the video, there are pretty good shots of the wires as they should be attached. Maybe that can help in the interim. Good luck.

[@pandasrelax]

Great video! Was able to easily take machine apart and diagnose the problem! Mine was the heating element itself. New part is on the way! Thank you for saving me serious time and cash!!

[@mariberry46750]

What is the part number for the thermostat 3. I typed in the number I found on it on Amazon and it brought up a piece that looks like it but it was for Samsung. I ordered that in hopes it work, but if it doesn't what was the part number and site you used?

[@aaronsrose]

Howdy! Yes. The part I used was labeled a samsung dc96-00887A. That should get you going. Lots of different manufacturers use the same parts in their machines so this is pretty common. Good luck!

[@mariberry46750]

This was the part I ordered Samsung DC47-00016A Dryer Thermostat assembly I hope it works!

[@aaronsrose]

That may be the correct part, just without the little bracket. Hopefully you can reuse the bracket and it works. Good luck!

[@mariberry46750]

@@aaronsrose I ordered that part you used just in case. Only spent about 14 dollars between the 2 parts which is still much cheaper than a service man

[@felixbarrios7879]

How do I do a self test on this machine ?

[@charlesgaines6445]

I have the same dryer and I didnt mark wires

[@ossieyelder9108]

How do you take the thermostat out of the bracket it sits in. What tool did you use?

[@aaronsrose]

The part I ordered came attached to the stand off bracket. Otherwise it was just two screws to remove from the housing. Thanks!

[@kenankadir2058]

Hi Aaron, Thanks for the video. It’s a great presentation. I got the same model and year and same problem with thermostat 3. I have replaced it 3 times so far and blows out again but I have not check it thermostat 1 yet. I cleaned the duct and vent but still having the same problem. Thanks

[@aaronsrose]

Mine started doing the same thing. As it was 13 years old I finally replaced the unit unfortunately as the problem might have been with the main board but I had no way to be sure. Thanks!

[@evangrant2743]

Hey so what if the transistor is 66 ohms? Could that cause the machine to not start?

[@aaronsrose]

I'm not 100% certain but if it is out of the specified range, it is possible that it may not run. Thanks!

[@brewingman56]

Hello, did you say that if that switch goes bad, the dryer stops working?

[@aaronsrose]

Howdy! Pretty much any failure of any small electrical piece of this machine will cause it to throw a code and probably stop working. Thanks for asking!

[@TheUnsignedbands]

Found this video extremely helpful. Thank you so much. I had to replace the heating element. Again thank you so much.

[@mikelow6159]

where did you find the book that shows where the wires go? I opened mine and cannot figure out what wire goes where

[@aaronsrose]

Howdy! The service manual actually came with the dryer when I bought it. I don't recall exactly whether it had a true wiring diagram though. I think there is a spot in the video that shows where most of the wires attach if I recall correctly. Thanks!

[@1ton4god]

Hey Aaron, I followed your video crazy video replace my thermistor like 2 weeks ago clean the entire dryer and the stupid thing ran for like to dry two loads of clothes three loads of clothes maybe last week went to check it this week and now the stupid thing and drying clothes again I haven't tested it yet but if anybody out there has got any idea it showing codes of 10 and 11 is what it's showing on when I do a Diagnostics on it?

[@aaronsrose]

manualzz.com/doc/1515345/maytag-mde9700a-troubleshooting-guide Howdy! That is a link to the diagnostic manual. It says the code 10 is related to the sensor that detects how wet the clothes are. I don't see a code 11 in the book, though.

[@deontegriffin7655]

Extremely helpful thank you 👍

[@charlesgaines6445]

It's the only video out with same exact dryer

[@felixbarrios7879]

Hello, I have watch this video over and over. I have change the thermistor and th1 and checked th1 and th3 and Heater. Sometimes I get 0.0 readings on the Th is that normal? I also keep getting on the screen display a code looks like an E5 but the “E” top line of the “E” is missing so it makes it look like a “F” upside down. Can you help me in finding out the code list.

[@bluesteelrider4962]

This was a perfect video. My dryer decided to stop heating. Great Fathers Day present. 12 yr old Maytag Neptune model MDE9700AYW, the same as in this video. Followed the same steps and mine ended up being the heating element itself. Part #: 35001247. Found a local shop that had the part. $88 and about 30 minutes of re-assembly and it was working great. Much appreciation. You saved me a lot of time and money.

[@christyduncan2789]

I have the same model. The heating element is infinite/bad. However, the ohms for thermostat 2 and 3 are both around 15. Was this the reading you got?

[@EternallyRound]

Thanks dude! I just diagnosed two broken thermostats. This is why that Maytag guy has nothing to do!

[@erikgrotz]

Hey Aaron, wondering where you found the manuals that show the Ohm readings? Thanks a bunch!

[@aaronsrose]

The manuals actually both came with the unit when I bought it new. You may be able to find what you need here www.maytag.com/services/manuals.html Good luck!

[@butterflykissezcastillo8262]

How do I run a diagnostic test on it? To show me a code.

[@aaronsrose]

Howdy! Generally, if there is a problem the unit will throw a code on the screen during a cycle. There is a service mode you can get into though. I'd try this link: manualzz.com/doc/1515345/maytag-mde9700a-troubleshooting-guide It is a factory troubleshooting guide for this dryer and on page 11, there seems to be the Service mode entry and use instructions.

[@SuperJAOG]

Good video just don’t forget safety first, gloves, shoes and belt extremely recommended

[@brucesnyder4138]

I bought this dryer used and it does not heat it's the thermostat 3 just like in the video but I don't know where to find my model number or part number to order the right one can you please help

[@aaronsrose]

On my Maytag the sticker with the information is inside the door jamb. If there's nothing there, I'd suggest repairclinic.com . They have a lot of good ways to search for information and parts. Good luck! Thanks!

[@JOHN-sk4xq]

Thanks great DIY video. I have similar problem with my Neptune although it heats but little. Anyway can you can tell me the part name so i can order.

[@ArtundertheSun1]

For anyone with a 2005ish maytag neptune dryer that starts to cycle and then goes to cool down cycle after 2~3 minutes its the thermistor. Or at least check the thermistor. 5$ on ebay :)

[@bradhayes8294]

A gas dryer would be a lot easier and more economical.

[@daemianvaldez8752]

My wife and I watched your video on replacing the heating element on our Maytag Neptune dryer and I disconnected the plugs to the thermostats without paying attention how it was connected originally hooked up. Can you help me please

[@aaronsrose]

I'm sorry to hear that. I'm out of pocket this weekend but you may be able to find the manual for your unit at. www.maytag.com/services/manuals.html Best of luck.

[@calvinmonroe2408]

I had to look up the quote worth knowing you referanced

[@nomrename8544]

"Let's see how many of these I can drop into the machine." I see you have done this type of work before! lol

[@K7TEJ]

I only dropped one, and still had three left over...

[@joedirttae9152]

Nice job. Good video.

[@jordanstickney1642]

This video was a godsend! Thank you for making my repair incredibly easy.