CHANEL Did Me Dirty! *This SHOULD NOT Have Happened*

[@MelinMelbourne]

Hi my loves! Today I'll be sharing a little story-time of my recent experience in Chanel Ho Chi Minh. Let me know your thoughts below. Has something similar happened to you? Thanks so much for watching xx Mel P.S I am not saying all Chanel SA's or boutiques are like this. I'm just sharing my unfortunate experience which I hope by sharing this vid, it never happens to anyone else. At the end of the day, it's just a bag. I definitely did not want to let it wreck my holiday with family and friends. For now, I'll happily shop vintage or preloved from reputable consignment/preloved stores.

[@iloveshunza]

You are definitely not overreacting ! I would have confronted him for taking my picture without asking for permission, not to mention using this picture to close the deal with his customer quicker. That was really disgusting and disrespectful.

[@pearlhappyhour]

Very shady😞

[@melindadelgado4342]

Completely shady behavior! You should have said something. Not overreacting.

[@hayleysroom]

Chanel has a lot of nerve telling customers they can't film in store but have SA's literally taking pictures of customers... 😅 a mess!

[@user-wf9yr5kn9s]

Absolutely!!! I was asked to not film in CHANEL in Florence… but it’s ok for them to snap our pics????And NOT share that w/ you?

[@anitacookieta]

Wow This is surprising and shocking, that the guy at CHANEL took your picture with out permission, and used it without permission I would definitely call and tell the manager of the store.

[@pumpkinpastie]

You are definitely NOT overreacting, I'd be absolutely livid and would've done the same thing as you. I'd be inclined to complain to management tbh, especially with the photo sharing. Sorry you had to experience that.

[@LadyGoddessTarot]

This is horrible! I work at Chanel and I've never done that to any client. What a way to break your heart. Sorry you experienced this.

[@Eve_Edwardsshaver]

@@LadyGoddessTarot yes and he lost a potential double sale

[@arin7981]

Who knows.....

[@MissJIF]

@@LadyGoddessTarot What is the training these days? Have protocols changed?

[@LadyGoddessTarot]

@@MissJIF training should be to assist the client that is in front of you first. It was inappropriate to just simply offer a bag and then just take it back. The FA should know better his selling ceremony should be vastly improved.

[@sherllytanara244]

The SA was using you to push his client to confirm a sale 😂

[@mmsharonmm]

Exactly!

[@karan_karan_karan]

this is kinda funny 😭 he was like "this girls trying on the bag, send the money or shes buying it!!!" LOLLL

[@clt2744]

You must live in this guy's head! 😂

[@Rose-qr4xn]

I hate people taking pictures of me without my express permission!!! This is why I don’t do facebook. I meet with friends and the next thing I know the whole world knows where I am, who I’m with and what I’m doing. I would file a complaint against this SA for invasion of privacy.

[@jeremynuckolls7905]

You’re not overreacting. Selling the bag from underneath you is messy enough but taking pictures of you is disgusting. Customers can’t film in Chanel so why are employees?

[@hinas_for_life]

Jesus I would throw a fit if a sales person did that to me. I would call the manager and throw an even bigger fit. How extremely rude service. and to take a pic and send it to someone without your permission, hell no!!!!!! Mel you are not overreacting!!!

[@TawneeDinh]

That's not a Chanel thing, that's a Vietnam way of doing business. I'm Vietnamese and it's so common for things like this to happen across the board everywhere, not just Designer stuff.

[@tinayu4934]

i’m sure this type of thing happens other places too 😢😢

[@mk1973]

I 100% agree with you! That Chanel sales associate was totally out of line taking a photo of you without your permission! And giving you false information that the bag is available for sale when it was actually on hold for another customer! That's bad!

[@msmalee]

Omg, feels like he took a photo of you trying the bag to pressure his customer to buy the bag and then not tell you upfront that the bag was on hold

[@monicareyes3436]

Mel my BIGGEST problem this situation is the fact that he took your picture without your consent!!!😤😠🚫

[@scarletfiercebegonia]

Girl I am so sorry about the "picture taking"!!! Like WTF??!! For who? For what? It gets creepy once the pictures are taken... ❤❤❤

[@KatieRuskin]

I came to say this too! Wtf so bad!!

[@CalebSnell]

Taking your photo and sending it without permission is a total violation. And what a terrible SA both in how he treated his client and how he treated you. What a gross situation. I don’t think you’ve overreacted at all!

[@gabyheon21]

Definitely not overreacting, this SA was very unprofessional, I would have contacted the store manager or submit a complaint if not he probably will keep doing the same thing to others that doesn’t have the voice you have through this channel. Really sorry that this happened to you Mel, you are the sweetest ❤

[@pierresingleton2587]

Not over reacting at all! Coming from a previous SA for another brand, I’ve had plenty of situations where I had a bag on hold for a client and had no problem letting who I was helping in store know that someone is interested in it but you’re welcome to try it on and we can get it ordered for you! Now the sending of a photo to a client is pretty weird! Don’t understand why he used you for a sale!

[@alfonsca]

I understand your shock but I would have definitely said something and would have demanded that he delete my picture from his phone and the what’s app! That’s a breach of privacy and without consent especially on a high end boutique where we should expect a higher quality of service and protection. They don’t usually allow us to photograph on their store so why should they have the freedom to use our image and likeness to sell a bag without permission or compensation!

[@wearismia]

Thanks for sharing so candidly, Mel. I don't think you are overreacting at all, and I can see myself reacting the same way - first shocked, then angry. Hope we can all learn how to deal with such a situation better in the future. And the bag was not meant to be :)

[@iamalanma]

My wife and I visited Chanel Hawaii a couple of years ago. The sales associate brought out three mini handles for my wife to examine: Black, Yellow, and Blue. Initially, my wife was intrigued by the yellow one. After setting it down, she tried on the black one. Suddenly, another sales associate took the yellow one to show it to another client. Nearly a minute later, our original sales associate informed us that the yellow one had been sold. We were surprised because we hadn't yet made a decision and were still in the process of trying on all three options. We just left. When it comes to the availability of the Flap or any classic styles, whenever we visit Chanel, the sales associates always open the cabinets and show us their extensive stock. There's so much available that it actually discourages us from making a purchase-it feels too easy to obtain.

[@tinayu4934]

good for you for speaking up on your platform. i think you’re pretty classy for not mentioning names. Thank you because this is good for other customers to know.

[@Volleyrunner2003]

Me too!! I have your caramel in Jumbo. Glad you walked out without a purchase. Not over reacting at all!

[@pureounce.9184]

You need to learn to take a beat. Don't allow yourself to be shocked / rushed into reacting or deciding to something. When something like this happens, practice saying "One moment please", take a beat gather your thoughts then react. You may think you look a little silly but it's worth it. If predict if you did, you would had asked him why has he taken pictures of you without your consent and sent it to someone you don't know. I predict you would had asked to see a manager to discuss this blatant lack of respect and privacy. And finally I predict you'd had walked out with that bag, after they had issued WhatsApp lady an apology and a full refund.

[@bumblebeekimmy]

To me, no bag is worth being treated like that. No way in hell would I give them my business by purchasing a single thing from that store after that experience.

[@missmaryblack1990]

this is good advice. taking a beat would have also given her a chance to ensure her picture was deleted from the whatsapp chat. (i still think i would have passed on the bag, it would be hard to use without that bad memory)

[@maehtan]

I think they rather offend tourist than their regular customer.

[@jennifervineyard9209]

I agree with you, that was not right! I would have been upset as well that he took my photo without my consent. You are not over reacting. I would have not purchased as well. Communication and transparency makes all of the difference .

[@wanyani1585]

No..no..you’re not overacting..you have right to be disappointed and they have no right to use your picture.. In the other hand….i’ve managed to buy the bag that already reserved by someone else ..the SA called her client and reconfirm whether or not she still want the bag..and i was lucky she released the bag to me … Btw the caramel small bag is so gorgeous...

[@littlejennytr]

Omg, im so sorry for ur experience when shopping in chanel in vietnam. If i were u, i would be so pissed. Even im staying in vietnam now and haven’t visited Chanel store there, after heard ur story, that made me dont even want to walk in there. Very disappointed the way they treated u or anyone like that. That’s so dodgy actually 😢

[@kiran-bilal]

I have been buying all kinds of luxury for over 6 years now, multiple times at Chanel, various cities around the world. I have ALWAYS had fabulous customer service regardless of whether I was buying a classic double flap or an SLG….UNTIL RECENTLY….I bought a small classic wallet in store, went back into the store to also buy the longer version on the same day, after an hour of purchasing the first one….from the same sales associate who had helped me an hour ago….who was very rude the first time as well but I didn’t take it personally and tried to focus on enjoying my purchasing and not let her rudeness ruin my mood …. So I told her that I am back to buy the longer version too, I told her I specifically wanted a made in France piece. She went to bring one for me. As she came back with it, she opened the box up and handed it to me and said unfortunately we only have made in Spain version….she put the wallet in my hands herself, so I opened it and while I was looking at it I said yeah…I love this wallet so much but I am looking for a made in France piece…as soon as she understood that I wasn’t going to buy the made in Spain one, she abruptly took it out of my hands while I was still talking and looking at the wallet and said Oh, Ok! RUDE! Disrespectful! Clearly crossing the line of decency. Just like you I was shocked and didn’t know how to react so I ‘thanked’ her and left the store. As I said I have always always had a great experience at other Chanel stores all over the world…I didn’t know how to react but I felt humiliated….and was very disturbed the rest of the day and clearly still am when and if I think about it! She is ‘cancelled’ in my eyes…never buying from her again! Her loss as I buy at Chanel a lot! 😊 Also I feel I was dressed pretty decent, a nice summer dress, LV BAG AND SLIDES, Cartier jewelers, polite, and a reminder I had just bought from her an hour ago! She was OBNOXIOUS!

[@vanillaicecream4162]

Hi Mel. I'm Vietnamese and am not surprised at all at what that SA did. Not a proud moment at all here but yes, many play dirty.

[@queenelina5296]

Honestly, that SA was so dodgy and unprofessional in the way he treated you and the other customer. Imagine contemplating about spending that much money on a bag, and then having your SA text you the photo of another woman trying it on and ready to pull the plug. It is extortionate. He manipulated you into trying on the bag and by mentioning it was the last one, he pushed the sale on you, and then sent the picture to his other client threatening her that she has to wire the money instantaneously if she wanted to buy the bag she was eyeing. Shady through and through! I don't know why Chanel is trying so hard to make us hate the brand we all love so much and have spent so much money on....

[@EyasAlabdoli]

HEY kislux I have been watching you for years and im so proud of where you have made it! I love you so much! Also thanks for making my day

[@emfilart5180]

You are not overreacting. I feel you. I had this confusing experience too at a boutique in Paris. Anyway, giving the SA the benefit of the doubt that it took some time for his client to respond, i think it was a matter of timing- with him showing them to you while waiting for his client to respond. The SA was trying to secure his commission with his existing client and you, a new client. Obviously, he went for his long time client because of repetitive purchases already but most especially, his commission is secured- payment is done! Not an ethical practice if you ask me( not my cup of tea) but very practical. So that part, i kinda understand the person although, i dont agree. You are completely right that he should have at least told you that he is holding it for a client but will let you try. Taking your picture without your permission and use it to make a sale with the other client is definitely a NO.

[@tingeling5663]

If this happened to me I think I would scream😮. Falling in love with a bag just to be snatched out of your hands…This is soo not cool.

[@fredvisaya]

So glad you walked out that place. Totally with you on this one!

[@jesseeec]

I think we have to understand anyone in sales are basically like pimps…it’s all about the $$.

[@blondiebalderas542]

Agree been in sales for a free years and I have to agree

[@user-mp9tu6cp7d]

How awful! I think he thought he'd contact his customer to encourage her to make a decision and if she did buy the lilac bag, you'd take your second choice, the blue. Surprise! And, even better, you walked out without purchasing anything, so his actions hit him in his wallet. Had he disclosed up front he was holding that bag, and would have to check with the client, different situation. And, yes, I would have requested speaking with the manager about the photograph.

[@je-suis_Tati]

I am a chanel lover through and through and personally, I have been loving Chanel for years and still recently just purchased a bag and shoes. That said, NO you are not over reacting!!! You are correct SA could have told you that he was waiting on his client response but you could see the bag and then, he could have checked with his client to see if she/he was still interested in the handbag. What I think it happened, is that this particular client was not interested until YOU expressed your interest in the bag and he contacted her/him to say that you wanted it. That was unethical, and very distasteful on his part. I am really sorry Mel you experience this at chanel again.

[@ThekimG313]

That was Dirty and I don’t blame you for feeling played. Thanks for sharing your experience 😊

[@haolieu3884]

Totally unprofessional and lawsuit even taking a picture of you without your consent. I feel upset and mad at them! Love you Mel. Love all your content, you help me educate on luxury bag and shopping. I always trust your input and advice. The YSLs I have purchased thanks to you are still my all time favorite back when Harrods was at discount because of currency (clutch, card holder, wallet and puffer)❤❤❤

[@ttran4393]

You were not overreacting at all. The SA was dodgy. I would've asked him to delete the photo and report this to Chanel headquarters for disciplinary action.

[@LucieTan-g3k]

Hi Mel, thanks for sharing your vlog. It really sad to hear what you had gone through especially in a high-end boutique. I don't think you had overreacting! I actually think you had handle it very well by just walking out of the boutique without making a fuss. That was a very classy👏👏. Well done!

[@cassandravalles9989]

You definitely have the right to be upset he totally used you by taking pictures of you trying the bag on, then making a quick sale! He shouldn't have shown the bag if it was held for someone else! Thanks for your review, much love from KS USA. ❤

[@christianask3970]

Extremely shocking story! Lack of transparency, and also discretion. How can he take a picture of you without permission? It’s just as you said if he were transparent and said it’s on hold for someone it would be completely different. I hope you will not have such a bad experience in the future again in any other brand. Xx Christian

[@Dee-gu9so]

Wow! This is crazy but at the same time I am not surprised as I also feel like I also consistently receive the worst service everytime I go to a store. Countless times I've ended spending my money elsewhere and I now refuse to go to my local stores in Bondi/Sydney. Such a shame. So sorry to hear about your experience 😢

[@lustagony]

Mel you are definitely not overreacting. That was a super low class sales associate. I’m sorry you went through that. ❤

[@mocheen4837]

I am glad that you shared your experience online. High end shops should be nicer to their customers. I remember walking into LV and they were giving me a dirty look like I could not afford anything in the store. I just received a bonus and told my wife she could purchase a new hand bag. They were so rude to us that we left and went to another LV shop a few miles away. The girl was much nicer so we purchased a purse and matching wallet spending over $7,000.

[@janemcnaughten7275]

Hello Mel. No you are not over reacting. That is so unprofessional. It sounds like Chanel has got a little above their station. I have heard so many stories just like yours. Don't be too disappointed, everything happens for a reason. Jane in New Zealand 🇬🇧🇳🇿

[@ladyharriet4136]

Definitely not overreacting, I would have complained big time! However, take that as a sign saving you money because honestly Chanel has gone downhill so much, they are now reduced to use dirty tactics to close the sale. The SAs have to create FOMO?! They clearly have done it before, and will do it again. So sad!!! Just to add, I am a regular client at Chanel boutiques in London (especially at Walton Street), they NEVER done that to me. They hold as long as they promised for me to think about it. Thanks for sharing ❤❤❤

[@dreicher]

It was completely inappropriate behavior on the associates part. They need to take care of the client in front of them first. If it was a hold, the correct thing the SA should have done was to inform you they were holding this for a client (and they never should have brought it out if it was a hold for a good client). And to send your photo to a client is an invasion of your privacy. Wrong wrong wrong. If the client didn't respond in a timely manner (usually you are advised how long they can hold something for you), then you should have been given 1st dibs on the purchase. I am glad you didn't buy anything from him. I would have taken his photo (to make him uncomfortable), told him he just made a very costly mistake by sending my photo to another person and misleading me about the bags availability. I would have said he just lost a very big commission and I would have left. You did the right thing.

[@agnesong9207]

Hi Mel I worked in a retail boutique before and I m sure you are not overreacting I don’t treat my customer whether it’s a walk in or regular in this manner The SA was not doing right to treat you in this way Don’t be upset over this !😊

[@Kitty-Cattie]

Hey Mel, I'm Vietnamese and visited Vietnam 5 years ago. I had a weird experience like you did at the Chanel beauty boutique. I asked her for a lipstick color which I had the name for. And she said "Oh no I don't know the name. You need to give me the number of the lipstick instead." I was so shocked that I didn't even ask her why SHE couldn't look that up for her customer. Wasn't it equally bizarre? Well, I walked away, and she didn't care. As I walked away, she repeated: "Oh I'm sorry. You need to know the number. We go by the number here." 😂 So I glanced at her and walked away her mid-sentence. It is clear to me now that the SA's at Chanel branches in Vietnam have been trained to behave like this. They treat you like a stranger until you buy something first and get on THEIR list. They're so sneaky and snobby, reminds me of the crazy sales hawks at outdoor markets in Vietnam. This lack of manners shows you that money and branding can't buy class. Takashimaya in Vietnam also has this passive aggressive sales tactics. So unelegant. Regarding the brand name clothing, there are so many realistic fakes in Vietnam that they can't seem to distinguish the real thing from the fake thing. Shame on Chanel for even putting the boutique in a place where their brand isn't respected and is being run by disrespectful people. They only care about the money and "exclusivity." No manners or morals.

[@serenetjokro]

I was at LV in Paris, I was spotted a held on to a LAST mini Alma in store while waited for my SA to return with other options. Another LV SA came to “borrow” this mini Alma first and then twice for his client to try on

[@RachelScioneaux]

You are not wrong hun the same thing happend to my friend in NYC!!! Idk why they do these things to people ,so rude !!! Just spend your money elsewhere !!! Many other brands would be more then happy to help you out😊😊😊 much love to you beautiful lady ❤❤❤❤

[@MoonRaven777]

I think you were so right! This was so rude and he actually did something illegal. I would have wanted to speak to the manager and tell him that you were really upset about what happened ,especially because the S.A. took your picture without your approval!

[@haro4098]

You should report that dude to the store. What kind of service is that????! Chanel sales people think they are Coco. lol.

[@noishi4658]

I've been luxury brand stores in Japan and I have never experienced a bad service. If the same thing happened to me I'll be shocked and scared.

[@luxelessonswithl.a.6095]

It’s not just you. I had an experience where they decided to refuse to sell to me. It took awhile to discover (multiple phone calls) that they deemed me a “reseller”. I provided proof that I have in my collection all bags I’ve bought, all purchased since ‘21. They did not care. Since when this occurred, I wanted boots, I had my husband buy them. But since then, I’ve decided of to buy any longer. I have 2 classic flaps- one small black with RGW and one jumbo black with palladium. So offensive overall since I’m nota reseller, but a luxury lover. As to Hermes, I live near Miami, FL. I have spent a significant amount, but since personal shoppers dominate, I cannot compete, and have been shut out from buying a BKC. As a lover of quality bags this has also been disappointing.

[@beckyelfert]

So he works on commission and would have received it on the lilac bag whether he sold it to you or his other client. But you were potentially ready to buy the lilac bag, the blue bag, and possibly some ready to wear. He lost all that commission. All I can think about is the scene in Pretty Woman where Julia Robert’s walks into the boutique that wouldn’t help her the day before with all her shopping bags and said, “Huge, huge mistake.”

[@bushraalamhaque3422]

You have the right to be upset and not over reacting at all. Chanel SAs are so dodgy. You should escalate and report this unprofessional behaviour. He took your picture without your consent to pressurize another client. I had asked a Chanel SA to hold mini rectangular for me and I was on my way to pick it up. I was in communication the whole time I was on the way to the store. When I reached, she was like oh it is sold. She knew I was coming but sold it anyways.

[@kathleen4083]

Sounds like a trend for Chanel Bethenny Frankel recently did a few videos on her own rude treatment by Chanel boutique USA . She’s a multi millionaire &has bought lots of Chanel over the years. Take a watch

[@blondebytheriver]

It sounds like the Chanel SA was hoping to sell the lilac bag to his client and the blue bag to you!

[@myluxurybasket]

I’m shocked about your story. I have a problem with Chanel boutique in Berlin. They sold me old Jumbo bag which was displayed as a new bag. I ordered it online during covid. I waited for the boutique to open again to return the bag. It was a whole scandal. I got my money back but I had to go through humiliation from the staff. I think they sold this bag again after me😂😂😂

[@MichelleWorldYT]

I have same experience when shop at Chanel in KLCC, Malaysia. The sale person think I can't effort to buy but the fact is the sale person salary so low and still think they hell of great. I walk out the store.

[@FilleDesSoucoupesVolantes]

The way I feel about this is - it's always first-come-first-served. I reserve bookings for my best customers too in my business. Now, although Chanel SAs may play 'dirty', taking pictures of customers whilst other customers are doing their bidding over the phone, I wouldn't waste my energy thinking about a Chanel bag for more than 5 minutes after leaving the store, honestly. Clearly, this may have been a big-name celeb messaging the SA. Stores I've been to in NYC have pulled this too. Chanel isn't the 1970s high-end boutique we used to think of years ago that serve their clientelle with etiquette. These days, they're just as nonchalant as any of the stores on the high street. LV along with them. Just vanilla service and even more vanilla customer care. And as much as I love my Chanel double flaps, they're really not worth our time or energy. These days, I just feel there are other things in life to be concerned with other than a Chanel bag. Sorry, my two Euro cents.

[@monikakapijas6641]

You are definitely NOT overreacting. I would be furious! Kudos to you that you stayed so calm and classy, I don’t think I would be able to do that. Seems to me that you fell victim to a very greedy SA… It was evidently underhanded and disgusting.

[@CocoloverCC]

Hey Mel! I’m Vietnamese and I’m so sorry for this. It would leave a bad taste in my mouth too. That was such a bad SA 😢. It was disrespectful and disgusting as well!

[@anselbaby2851]

Hi, Mel, I can see why you were disappointed! But, lately, I'm not surprised about CHANEL's tactics. I'm so disappointed by the BIG designer houses. You have an amazing collection of handbags. Enjoy them and continue to spend quality time with family.

[@TRUTHx247]

I’m sorry this happened to you Mel. Thanks for sharing your experience.

[@89mikale]

Wow, that's terrible Mel 😮. Sorry for your bad experience , shouldn't have taken your photo without consent . Would have left a sour taste in my mouth also. 🤨

[@melorie1652]

It’s a really dirty sales trick. U shld treat this as a blessing in disguise that u actually saved ur $ and u will meet another lovely bag soon! Cheer up! 😊

[@emma011606]

You are not overreacting. You are a very understanding and reasonable. You are right to feel how you felt.

[@lisaracanelli8406]

Hi Mel, I’m so sorry you had such a horrible experience at Chanel. To be honest I have yet to have a pleasant experience at a Chanel boutique. Every time I go, I made yo feel less than. Ok so I’m wearing jeans and carrying a double flap, they look down at me and truly make me feel terrible about myself. I don’t go any longer. I mean we are spending a lot of money and we should have respect to each customer…

[@georgiapetropoulos8032]

I’d be livid & no it’s totally inappropriate that’s why I don’t shop in Chanel Chadstone anymore Sorry about your experience Mel go for pre loved

[@ohshedee2020]

I’m glad u kept a level mind no matter how many levels u we’re done wrong. Keep ur love with chanel and only buy when everything feels right.

[@momcc7882]

Hi new follower here! I totally agree. I don’t think you over reacted. Same thing happened to me at Hermes. The people work in these stores they forget that this is not your dady shop so I don’t get why they are always acting so snobby. There is no luxury retail left when they treat the customer like this. Unfortunately, that’s not luxury that’s pure ghetto..

[@chauminh]

Sorry he did you wrong. Very strategic. A client could be a friend or family.

[@Bestlifemiddleage]

My SA did something similar but I was at the other end. She texted me showing me a bag that is very hard to get. I replied 2 minutes after saying that I’m taking it. She has my credit card, she could just make the transaction. But she replied back 30 minutes later telling me that it’s sold. She then told me that an other one is supposed to come in the boutique and she’ll reserve it for me. I never heard anything back and instead she texted me about an other bag. I’m not happy at all and I didn’t even reply back.

[@mvatolentino]

Completely agree with you - that was so dirty- all of it!! I would’ve gone back and waited for the SA to delete the photo of me. Terrible.

[@queenofdiamondsamy]

I’m honestly so shocked that happened to you Mel 😱 I would be very upset if that happened to me. I think actually it did happen once. My SA at the time sent me a picture of the cardholder I had requested. But I didn’t see the msg until my lunch break and by then she said she had already sold it to someone else. I felt like she should’ve at least held it for the day until I had responded as no one can be glued to their phone 24/7. But she said whoever could pay first gets it. I don’t know if that’s how everyone operates, but I wasn’t very happy about it. I eventually switched SAs and it was the best thing I did! Anyway I’m so sorry for that terrible experience 😢 that lilac cf is so gorgeous! You know I love purple!

[@catherinetong4472]

Lol...thats so shady. The SA needs to be up front about it. He could of just said, I'm waiting to hear back from my client. Taking a picture of you with the bag is soooo wrong. Hope that client returns the bag 😆

[@nildapabon-kraft2402]

So sorry this happened to you. Especially that you’ve been a good customer!

[@BuicWoss]

I was in Turkey recently and had a empriente multi pouchette with me. They show me a LYXBAG bag and it looked just like it.

[@NurseKirsten]

omg I only got through the intro and im already like nervous about what happened ! LOL

[@marisabyers7819]

You are not overreacting. You should complain. That’s the only way behaviours change.

[@viktoriavictory150]

That was a shitty experience. I would had complained about someone taking a photo of me without my permission, but I would not make a judgement about the brand based on sales person. If I like something I will get it elsewhere and no sales person would stop me lol

[@serenetjokro]

I was at LV Paris 2 yrs ago. I spotted n held on to a LAST mini Alma while waited for my SA to return for other options. Another SA approached me to “borrow” this mini Alma once n then twice to let his client to try on. Then I realised they were ready to make payment without telling me. I confronted that SA why my “borrow” bag not returned n made a scene to ask for their manage if there’s a racist issue for Chinese vs Middle East. I must credit their manager who pacified me to their VIP room n got me another similar bag within 30min.

[@qcent2406]

I'm proud of you for standing up for your self.

[@marniedeluca84]

If this had happened to me, I would have immediately contacted Chanel's sales service, and also filed a complaint for violation of personal privacy for the purpose of using my person for commercial sales in the store. We know that Chanel together with other luxury brands including: Gucci, Louis Vuitton and many others are not having a good time on a commercial and sales level due to the scandal that has emerged regarding the production of bags, clothes and accessories, with the exploitation of labor Chinese in Italy and France, so luxury brands pay very little for luxury goods and resell them at a very high price, therefore I believe that they would have taken action against this employee and would have blocked the sale and shipping of the bag. It's really sad what happened to you, greetings from Rome and in Rome it would never have happened, we have supplies of everything luxury!!

[@rigilkent]

I bought the solferino for men because of you :) and i am in love with that bag.

[@l.n.6132]

oh my goodness, I couldn't imagine going to a luxury store in Vietnam. I would be too paranoid about them swapping bags and selling me a high quality fake lol

[@gracekelly1133]

I would have dealt with the manager right on the spot. He use to get a sale. You can sue them for that because he had no right taking your picture without your permission.

[@renem2962]

You were defo not overreacting. The SA's behaviour was totally not acceptable. He should not take any picture of customer without asking for permission, not to mention sending it to the others.

[@MeredithP1]

That’s mental. You’re not over reacting.

[@jo_overjoyeod]

i may have told the boutique manager about the situation so that appropriate disciplinary action could be taken. without going into a long story, actually Hermes Omotesando did me dirty too, and I took some time to tell the manager what happened so that the brand I love can improve. That said, it was Hermes which i care about. might not have spared the same effort for Chanel lol.

[@Tenzin62]

I’m planning to buy a Loewe bag in the next few weeks in store. And I am terrified at the prospect of it. I had a terrible experience in LV and Tiffany s wouldn’t let me in the store until the person I was picking up the purchase telephoned them. They simply look at you, price you up, and then ignore you. I usually go to Selfridges, the staff are lovely there. But then you don’t get the colour choices. Wish me luck

[@Twertyuu]

Be confident when you step in the store and ask to see the bags, the SA will sense that you are a frequent buyer and it makes the buying experience better 😉

[@Fekarye]

I would have never left the store without that bag 😂. No way!

[@LisaRachelle18]

A total disregard for your personal privacy and highly unprofessional! You’re absolutely right…he turned it into a ‘brownie point’ moment to get props from his client!

[@mariasalinas-hayes9330]

You are 100% right! You were done dirty. And, walking out of the store was the appropriate response. Shame on your SA.

[@taylormfinney]

You are not overreacting at all. I think I would have reacted the exact same way as you: shocked at first, then gotten more and more upset as I reflected on it after leaving the store. I think the problem is that the SA was dishonest: he told you the bag was available, and he didn’t tell you another client was considering the bag. He got your hopes up unnecessarily, then dropped a bombshell on you. An SA should want to create a positive experience for the store’s clients, and honesty is very important in developing that trust in the brand, especially when it comes to luxury. That’s not to even mention taking the photo without your permission and sending it to his client… That is highly inappropriate.

[@danabarone5801]

It's an ashame that no one has integrity anymore. So sorry, Mel, but at the end of the day, they don't deserve your money or attention.