MERCEDES ME APP IN DEPTH GUIDE 2020

This video will show you what Mercedes me is, the new Mercedes me 2020 app, how it works and more importantly how to link a vehicle to your account.
Please be aware that not all Mercedes-Benz vehicles are Mercedes me Connect capable. Please ask your nearest dealership to verify what yours can do.
#SandownMercedesBenz #MercedesBenz #Mercedesme
Chapters:
0:00 Intro
1:10 What is Mercedes me
2:06 How to link your car
2:35 The new Mercedes me 2020 App
7:46 Switch on Services and Accept Terms of Use
8:36 Purchasing Services
10:33 Demo
USB-C ADAPTER
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I use these for all things USB-C! Compatible with all models of Mercedes-Benz that feature USB-C ports, compatible with Apple CarPlay & Android Auto too!
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📣SPECIAL THANKS📣
Shoutout to Sandown Mercedes-Benz in the UK for providing access to the cars you see in the videos!
Cars supplied by:
Sandown Mercedes-Benz
bit.ly/SandownMercedes-Benz
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All music in this video is from Epidemic Sound
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This is where I get all of my music from!

[@npoleary]

Hey Everyone! Just made a new version of this video to reflect the changes made by Mercedes-Benz recently ⬇️⬇️⬇️ Check it out: kzbin.info/www/bejne/fJzZkpmhjZ6tldk

[@ianwynne-smythe8703]

Just discovered this and so pleased I did. Informative, straightforward and easy to follow. Nick explains things in a sensible fashion and in a non-condescending way. Thanks!

[@npoleary]

Thanks Ian! 🤓

[@snuggles03]

This KZbin channel is absolutely so informative, well-made and I learn heaps of things, so thank you again

[@npoleary]

Hi snuggles03, Awesome thank you! Glad you like it! I'm trying my best to upload a new one every Friday at 4pm!

[@machineabart]

Thank you Nick. Last Merc I had was 2013 and now I'm getting a new one finding your films very handy.

[@npoleary]

Ah, yeah they’ve changed quite significantly since then! Which one are you looking at potentially getting? 🤓

[@sonyejekwe1]

Great stuff Nick! Loads of indormation on here. I get my new EQC in September and this has helped me prepare without having to go through the lengthy manual.

[@npoleary]

Ooo very nice! I’d love one of those! 🤓

[@ianfairclough3516]

Just discovered your site and found it to be most informative. Well Done 👍

[@npoleary]

Thanks Ian! ^_^

[@pagalchokro85]

I must say, your videos are super informative, to the point and very easy to follow. After being inspired from them all, I have now purchased my first Mercedes E-Class. At first I was very lost and felt all over the place BUT, then came across your channel on KZbin. Since this happened, I felt much focused, informed and ready to make the decision as to what car I wanted to go for! Thank you for providing these in-depth videos, I wish you all the best and look forward to see loads more in the future. :-)

[@npoleary]

Thank you so much! Glad you like the videos! I’ll try and keep them coming! 🤓

[@philmc6792]

8

[@deepakpai1191]

Another excellent video, Nick. Thank you very much for this and I know a lot about me app now. Without this video, I would have spent a lot of time exploring it.

[@npoleary]

Ah awesome thanks Deepak Pai! Glad you enjoyed it! 🤓

[@drose311]

Nick, thank you for the informative videos. I have recently switched from BMW to Merc and your videos are very insightful.

[@npoleary]

Thanks D Rose! You enjoying your Mercedes? What did you go for?

[@sheetalarya4094]

Excellent! The work you are doing is highly commendable. This should have been done by Mercedes originally.

[@npoleary]

Thanks Sheetal!

[@nathanielkenrick3524]

Thanks for helping me sort my Mercedes me last night on my AMG43 really appreciate it keep up the good work

[@npoleary]

No problem! Thank you Nathaniel! Any questions, just drop us a message 🤓

[@letsbenice6671]

Very good, thank you. This should be required viewing when picking up a new Mercedes 👍👍

[@edinburghcabtours]

Great explanation of Mercedes Me app. I wish the dealer had actually gone through the benefits of it when I bought my vehicle nearly 3 years ago. Now it is coming up for renewal and it was only by checking your video that I could see what it actually enables you to do.

[@npoleary]

Thanks edinburghcabtours! Glad you found it useful! I’m actually working on an updated version at the moment too! 🤓

[@coffeeguy6673]

Hi Nick, just wanted to thank you for all of your great content re Mercedes. I bought a 2019 C220d AMG Line estate a few weeks ago, part exchanged a 2016 Mondeo Titanium as part of the deal and initially I didn't find the Merc particularly intuitive regarding the media and control systems. I've done a fair bit of research and reading and of course found your channel and I have to say I am really impressed with the Merc....I've even updated the satnav maps which was very quick, the Ford map updates took around 2 hours to complete in-car even with loading from a usb stick. Anyway, I'm rambling, thanks again for all the info you are sharing, greatly appreciated. Liked n subbed, Daz, Leicester.

[@npoleary]

Thanks Daz! Glad you enjoy the videos! 🤓🙏

[@darrenittoo9416]

Thanks Nick very informative and well put together video👌😊

[@npoleary]

Thanks Darren! 👍🏼

[@ianfairclough3516]

Mercedes Me explanation first class. Best I’ve seen. 👍

[@mirhane]

Definitely one of the beat videos on mercedes... thank you Nick! Any new video on classe A 2021 ? Getting my new merc soon :0]

[@npoleary]

Thanks Mat! Ah that’s my latest upload! kzbin.info/www/bejne/hojWoaqlYr-KZ80

[@wellardsmith3629]

Thanks. This and several other of yr videos are great for me researching for a car.

[@npoleary]

Thank you Wellard! 🙏

[@wellardsmith3629]

@@npoleary because of all this info, I bought a Mercedes today.

[@mickyeverton]

Really Helpful, Many Thanks, Peace From London. 👍👍

[@npoleary]

Thanks mickyeverton! 🤓

[@Delta2D2]

This has made me a little annoyed. My Stratstone dealer did not download the app with me or explain anything. 2 years into having my car & yet again, you have taught me a great deal. I’ve updated my Mercedes-Me Apple App Store review with a link to this video to help others. I don’t know if that’s allowed, but time will tell. Thanks again Nick!

[@npoleary]

Thanks D A Davidson! Glad you liked the video and thanks for reposting!

[@steveearley8352]

Nice work Nick, hopefully other retailers follow your example as it's not currently (pre-CV) the case

[@npoleary]

Thanks Steve! Maybe! You never know!

[@steveearley8352]

Nick O'Leary just saw this and thought you might like it. kzbin.info/www/bejne/r5_dhWCOhbRqg9E

[@rgry]

Thanks you - very good information

[@npoleary]

Thanks rgry! Glad you liked it!

[@ahmedbaker2896]

I liked your presentations ..very professional. I would be grateful if you could show a video on Urban Guard (anti theft) that is being installed on new models as an option. Thank you.

[@npoleary]

Hi Ahmed, Thanks for the question! Urban Guard is something that Mercedes-Benz are bringing out to certain models which can detect if someone is trying to break in, cause damage and even try to drive away. There have been no official documents to say it is coming to the UK as of yet, however there are rumours that it might be on the new 2020 E-Class. We’ll have to wait and see! 👀

[@rohrbold]

Great video, thanks a lot

[@npoleary]

Thanks Martin 👍

[@martinmoran8200]

Excellent video well done

[@jmnmnj8357]

Dear Nick, very good videos, thanks, only the music in background may disturb people with Hearing problems

[@npoleary]

Hey thank you! This is one of my first videos I ever produced over 3 years ago now 😜 I soon changed that and have produced well over 100+ videos with quieter music when there’s talking. Always striving to make them better! I upload a new video every Friday currently and cover Mercedes, BMW and Volkswagen and maybe more in the future!

[@alvinthevathas6999]

Great videos Nick really loving these and it is really helping me get to grips with it all. Just recently bought a 2019 GLC AMG Line and some services are not all activated, do I have to go to a local Mercedes Benz Dealership to show proof of ID etc to get me fully connected?

[@npoleary]

Hey Alvin, yes you’ll have to speak to your local dealership to have it verified 🤓 It doesn’t take too long, with the UK lockdown in affect at the moment most of them accept confirmation like a V5 remotely via email.

[@ozodyssey5528]

Another great video which I came to a bit late. I had a Mercedes Me adapter in a W212 E-Class before I moved into a 2017 GLE which came with a full suite of the “native” Mercedes Me features. I really thought the adapter app would be inferior to the installed version but it has some are some features I miss, such as trip destination and length, refuelling info (cost, mileage and location), driver rating, and a map with black dots showing recent destinations. A pity it’s not possible to use the adapter in newer models.

[@npoleary]

Hi ozodyssey, Thanks for the comment! Yes you are right the Mercedes me adapter has those features where as the in built Mercedes me functionality doesn’t have those. Who knows? It could be added in the future, I’ve seen a fair few features added over the years so we’ll just have to keep an eye out!

[@JaspalSingh-fi2du]

Another great video Nick, thanks very much! I got my brand new CLA 250 Premium Plus with Driver Assistance package yesterday, love it! Is there a way to keep the MBUX route guidance on while plugged into Android Auto/Apple CarPlay? I like having access to my Spotify and Pocket Cast accounts but am leaning more toward the MBUX route guidance. Cheers, Jas

[@npoleary]

Hi Jaspal Singh, Oooo very nice I'm sure you'll love it! No unfortunately not, Apple CarPlay / Android Auto are replacements for the MBUX system, they can't be used together you'll have to choose which one you prefer! Both have their own sets of features, I guess it kind of depends what works for you :)

[@markshaz8691]

Really good videos.

[@SuperKayvee]

Thanks Nick. Excellent videos. Beats reading the manuals!! Will this work in a 2016 GLC 250D?

[@npoleary]

Hi Kevin, Thanks for your kind comment! Yeah I tend not to read them either if I can help it! 🤓 It should do, all GLC’s as far as I’m aware are compatible. Depending on the spec of your GLC, it may have come with those services free for 3 years. As it’s past that now, they can be renewed on the Mercedes me Store as long as your car is actually on your Mercedes me account. If it’s not, speak to your local Mercedes-Benz dealership and they can link it up for you. Hope this helps!

[@SuperKayvee]

Nick O'Leary cheers thanks Nick. I will have a chat to my Mercedes dealer here in Sydney. Keep those videos coming! 👍🏼

[@bee1_243]

Excellent 👌👍 Keep going

[@npoleary]

Thanks bee1_ 24! ^_^

[@averilstevenson9406]

good info thankyou

[@npoleary]

Thanks Elvira! Glad you liked it!

[@cyberpunk_d-va490]

Really finding your videos helpful, get my new EQA on Monday. It’s a NHS fleet car, can I still have access to this app with it being a hire vehicle? Also the monitoring of the vehicle do you have to be near it to view this? I park my car usually at airports when on holiday, would be great if it notifies me if someone is taking it for a drive whilst on holiday 😂😂. Thank you for all your advice

[@npoleary]

Hey Cyberpunk _D-Va, Thank you! Glad you’re enjoying them! Yes you can, as long as you’re the main user 🤓 You’ll normally need to provide a V5 document to your local Mercedes-Benz to provide proof of ownership. However you might not have access to that, so usually something like an order form would do but double check with them to see what they can accept 🤓 The Mercedes me app does work remotely over the mobile phone networks, so will work almost anywhere out in the open, basically wherever you have phone signal 🤓

[@bridiemegan]

Excellent video, i picked up my E Class 220d night ed on 1st June however due to Covid the dealers were unable to go through the features,ive found some but obviously not all ive noticed after watching your video some of the tabs are deactivated like lock windows ,doors Valet parking,Internet, ive tried the all services tab but nothing.

[@npoleary]

Hi bridiemegan, Yes unfortunately some of the tabs are on the app are not available on every car as Mercedes me is standardised for the whole range. This means you might see things like that however you never know, there could be updates released by Mercedes me to enable it in the future! I would however check with your local Mercedes-Benz showroom and just double check to make sure your car is linked correctly.

[@kakshaks]

@Nick - great video, thank you very much - im catching up on as many of your videos as I can and havent found a bad one yet. Can I please ask, I have a 19 reg SL Class Convertible but only have a few, very limited selection of services - (lock status, tyre pressure, vehicle status and trip data). Do you happen to know if there should be more or is there a lookup sheet somewhere? Thanks

[@npoleary]

Hey Kevin! Thank you, glad you like the videos! Mercedes me services can vary so much from model to model but the one’s on the app and in the Mercedes me store will be applicable to your SL. From memory they’ll be two packages, Vehicle Set Up (Unlock and Lock, vehicle stats such as tyre pressure, reminders of left unlocked after a journey, notifications from the car if something needs attention) + Vehicle Monitoring (locating your car on a map along with geofencing)

[@Kenandogan]

Very informative channel. Thank you. Do you know which services are available for the GLB in de Me app?

[@npoleary]

Thanks Kenan! Glad you like the channel! I don’t know what Mercedes me services are like in other countries but in the UK the main ones are Live Traffic Information, Map Updates and use of the Mercedes me App (free for 3 years from new). The Mercedes me app can notify of any issues such as car left unlocked, alarms set off, tyre pressures, windscreen wash, service intervals and many more. The app also allows you to locate the car and even unlock / lock remotely!

[@Samklaasen1058]

Great Video, Thx! Any idea when the Mercedes Me 2020 app will be available in South Africa?

[@npoleary]

Hey A Klaasen Not sure to be honest, keep your eyes peeled though! I can't imagine it will be long. It's out in the UK now and the old one is about to be taken off of the App Store. If it's the same as the UK, the iOS app came out first and the android version came out a few weeks after.

[@Samklaasen1058]

Nick O'Leary Thanks for your response, the 2020 app looks great. Cant wait to get it.

[@gilesbowell]

Hi, thanks Nick your videos are very informative, much easier to follow than the manual! i've recently purchased an A200 and have the Mercedes Me app but am unsure it's linking correctly. Should i be able to change the tyre pressure value within the app and it change in the car? the car shows kpa but i'd like it in psi? thanks

[@npoleary]

Hi Giles, The tyre pressure units on the cars can't actually be changed unfortunately. I've seen it before as it's measured in KPA. The app recently had an update this year to allow that change on the app so that's why it might look a bit different.

[@gilesbowell]

@@npoleary thanks for taking the time to reply Nick

[@npoleary]

No worries! 😄

[@brianflower5490]

Hi Nick, for the window opening facility to operate, via Mercedes me ,does the window need to be able to be controlled by the lock /unlock button on the key ? Thanks for your videos , as a new owner I’ve found them very helpful !

[@npoleary]

Hey Brian, thank you! Glad you like the videos! Possibly although I don’t think those two things are linked. The window open / close feature only started appearing on the app fairly recently over the past couple of years, if you can see it in your app then your car is capable of doing it 🤓

[@gbphil]

Nick, thanks for the quick response. Hi phil o, Unfortunately it's not something that is supported on all Mercedes-Benz models so I wasn't planning on doing a video about that. Believe it or not there are some countries in the world where having speed camera locations on your Sat Nav is illegal! Thankfully though, my suggestion would be that if this is a feature you really like, use Apple CarPlay or Android Auto. Google Maps and especially Waze offer community based uploads from people in realtime which will offer you the most up to date info when on the road. I wouldn't rely on just someone creating POI's with speed cameras as they may never get updated where as you can be sure Waze & Google Maps will be. Hope that helps! 🤓 I didn’t spend all that extra in order to use my phone You might want to mention if you use CarPlay, you can’t use a second phone I.e a work and personal phone as you can through Bluetooth. We all know cameras locations are a guide but on the other hand 530 million out of 550 million citizens of Europe aren’t near any roads that you can exceed 83 mph legally yet Mercedes sell cars like mine that will do 155. The safety partnerships and association of chief police officers also support camera mapping as it slows people down at accident blackspots this saving lives. Regards Phil.

[@KenneyErima]

Thanks for the information Nick. Does the 3rd generation CLS have a Pre entry start option? Would really love to know. Thanks.

[@npoleary]

Hi Kenney Erima, No unfortunately not, in the Mercedes-Benz range Pre-Entry start is only found on Hybrids & Electric cars (with the exception to a G-Class with a winter package and Marco Polo with an auxiliary heater). This is for the UK though, I wouldn't know what other countries have as it can vary just a little bit from country to country.

[@KenneyErima]

@@npoleary thanks man. I appreciate the information.

[@billdoherty3617]

Working my way through your tutorials, I found this one very helpful on the Navi. I had been used to the Jaguar InControl system and was able to go back, date wise and check on an individual journey. I s this possible with Mercedes me?

[@npoleary]

Thank you! No sadly Mercedes cars do not store previous journeys on their app or in the car

[@johnmannorganist]

Hello Nick , All of your videos are fab, May I ask if My C200 AMG Line Premium 2017 come with the app functionality stander ? Thank you for all your videos, I used to have C350E which has the app functionality .

[@npoleary]

Hi Hien, Yes so all Mercedes-Benz made after 2016 ish have Mercedes me capability built in. On some models (and depending on your specification) it’s free for 3 years but you can buy extra services on the Mercedes me store. In the UK, these are called Vehicle Set Up and Vehicle Monitoring.

[@johnmannorganist]

Nick O'Leary thank you very much for your reply, I suppose I will have to buy extra service then,I didn’t know it’s for three years and the Saleman didn’t say anything about it, Many thanks, Hien.

[@michtesl1850]

Thanks for this video. It's really great. Have you been able to try the remote parking ? I thought you'd find that feature in the services to be purchased within the app ?

[@npoleary]

Hi Mich, I certainly have! It's really cool! The only issue with it is, is it's availability. Due to the amount of tech involved it was only available on a 2 out of the 35 models in the Mercedes-Benz range. Those two are currently have facelifts and upgrades at the moment and I haven't had confirmation that it will be in those. If it does, I will 100% cover this next year as they come out!

[@michtesl1850]

@@npoleary Thanks for your answer! Yes it looks really cool, hopefully it will be standard on newest models. Can't wait for your video! Also had a question on remote heating, it works via Bluetooth, so assuming you're parked underground, you can't heat the car from the above floors right?

[@npoleary]

Hi Mich, Sorry if I’ve asked already just remind me which model of Mercedes you have and the year and I’ll let you know! 😎

[@michtesl1850]

@@npoleary I'll have the new GLA hybrid version! Ordered it, on its way!

[@npoleary]

Ooo very nice! No the Mercedes me app works via an inbuilt SIM card in the car. So you can send commands to it from anywhere you have internet! As long as the car can receive internet then it‘ll work! You’ll have to try it! 🤓

[@marcuscassidy5146]

Great video. I didnt understand the Android app charge i thought it just allowed you to connect it in the car. Mine just connected with no fee.

[@npoleary]

Some models you have to pay for Android Auto / Apple CarPlay where as some are included with the specification. Just depends what you ordered or what was already on the car 🤓

[@sidhuamansingh]

Great video nick. I’m using a 2019 c43 facelift in Malaysia. I’ve seen on multiple videos that this model supports the Mercedes me in Europe etc. This feature was recently introduced in Malaysia this month. And they are saying it comes built in with new 2020 vehicles. And for older vehicles we are given the adapter option that uses the ´mercedes me adapter´ app. Basically this adapter connects via Bluetooth and not SIM card. My infotainment systems is COMAND. Would I be able to use the Mercedes Me app with SIM card instead of the adapter feature. Is my vehicle already fitted with the required hardware ? If no what hardware would I need ? Thank you Nick !

[@npoleary]

Hi Amandeep Singh Sidhu, Very nice! One of my favourites! 👌🏼 I’d imagine it’s the same as UK spec vehicles, so if it is your car should have the remote SIM Card module so you won’t need an adapter. If I recall, the Mercedes me SIM card module has been available on C-Class models since 2015 so your C43 should be all good!

[@amohsen9848]

Check by the Vin no. www.mbdecoder.com There should be aine that says LTE module.

[@moshaafi]

Thanks, Nick. I am planning to buy a GLB. Do you have an idea about the release date of the EQB, please?

[@npoleary]

Hey Moshaafi, Unfortunately no, there’s only rumours online at the moment :( Although there are 10 fully electric models coming out soon...guess we’ll just have to keep our eyes peeled!

[@futuregen]

Can you use the Pre-entry climate control at anytime or only while the car is charging?

[@npoleary]

Anytime 🤓 But as long as the car has sufficient charge 🔋

[@gbphil]

Are you going to do one on uploading POI speed camera locations or is this Verbotten? Compared to JLR products (which tell you the exact gantry on a motorway) the Mercedes features are terrible on this score and without such functionality, would certainly put me off leasing Mercedes products in the future, especially if I get caught out before leases end.

[@npoleary]

Hi phil o, Unfortunately it's not something that is supported on all Mercedes-Benz models so I wasn't planning on doing a video about that. Believe it or not there are some countries in the world where having speed camera locations on your Sat Nav is illegal! Thankfully though, my suggestion would be that if this is a feature you really like, use Apple CarPlay or Android Auto. Google Maps and especially Waze offer community based uploads from people in realtime which will offer you the most up to date info when on the road. I wouldn't rely on just someone creating POI's with speed cameras as they may never get updated where as you can be sure Waze & Google Maps will be. Hope that helps! 🤓

[@Nately22]

Hi Nick, Great video. Quick question - I'm thinking of leasing (PCH) the new Mercedes GLA200 through a broker, can I still be registered for the Mercedes Me app? (You mentioned going to a dealer with the V5 document to get it registered etc).

[@npoleary]

Yes of course, in the event that you don't have a V5 (usually because you're leasing/renting), an order form or just something that offers as proof it's your car for the lease will do.

[@Nately22]

@@npoleary Great thanks! Might be watching more of your videos :)

[@npoleary]

Ah awesome! Thank you! Just finished editing Friday’s one! Keep an eye out at the end of the week at 4pm! 👀

[@davyhoogy]

Nick does the app automatically load up the features available to your car? For example you have windows on the home screen whereas I dont.

[@npoleary]

Hi Hoogy 1, Yes it does, however not all cars have that feature as it was only very recently introduced for specific models that have just come out. Your local dealership will be able to load the factory spec sheet up for your car and see if it has functions like that however if it’s not there I’m fairly positive it won’t be able to do it. You can also check on the list of Mercedes me services on the app. Top left menu, tap on your car and then Manage Services. If it’s listed there then you have it.

[@Mrhas81]

Hi Nick. Great content on your channel. I wonder if you could help me. I picked up my eqc premium plus yesterday which is through a business lease. I’ve registered my profile with Mercedes me and had the identity check however the app does not give me any access to the car? Would it have something to do with me not being the registered owner as I’m leasing it through my business? Thanks in advance

[@npoleary]

Hi Hassan, thank you! Best to speak to your local Mercedes-Benz dealership where they’ll just ask to see some proof of ownership. Anything from a V5 (if you have it) to an confirmation order form with the reg or chassis will do!

[@shanson9047]

Nick after purchasing from the Mercedes me store how long does it take to go on your phone I've been told it takes 48 hours is this right cheers Steve

[@npoleary]

It can take up to 48hrs however I am aware Mercedes me are experiencing some issues with activation of services at the moment. I believe they’re working on it but to check you can always call them on 00800 9777 7777 or there is a help section in the app where you can request a call back 🤓

[@Tw0pAcPr0]

Great video shame the app is shockingly poor. Failure to communicate with vehicle, cant communicate with vehicle...... Cant start pre heat due to to much time taking to communicate with vehicle. Good idea just doesn't work so I deleted and told Mercedes to stick there account where the sun no longer shines. Great video 😉

[@npoleary]

Hi Chris, so sorry you’ve been experiencing problems. If you speak to your local Mercedes-Benz dealership they should be able to sort you out! Failing that you could always ring the Mercedes me team over the phone on 0080097777777. Just out of curiosity, what Mercedes-Benz did you have?

[@Tw0pAcPr0]

@@npoleary I've been to my local Merc dealer twice already to try and sort out a software glitch with no luck. I have a fake Mercedes in the form of a EV Smart Car . Dont know what's happened since I bought it two years ago because the first App worked fine now the App cant communicate with the vehicle. Plus I cant use manual pre heat settings because I'm lucky if the car will charge to 100%

[@npoleary]

Hi Chris, again sorry to hear this. I haven’t heard of anyone experiencing the same issues, this sounds like it could either be the remote module in the car or some kind of glitch somewhere. How was it left with your local dealership? In terms of the app functions, I know you have to accept Terms and conditions and switch the services on to get it to function. As it’s worked before I doubt it’s that...

[@maysunalnajjar225]

An excellent video. May I ask your advice. I have 2017 metceds A180. I want to add freelift trunk system to it. Where from and what apparatus can I purchase to added to my car? would it damage the original electronic system if I install the apparatus to my car? I am in Istanbul, Turkey. Thank you for your time. May.

[@npoleary]

Hey Maysun, thank you! Glad you liked it! Not sure what a freelift trunk system is, is that like an electric boot where it closes when you press the button? If it is that, I wouldn’t know I’m afraid as the A-Class doesn’t have an electric boot at all so not sure if it’s possible to install if it didn’t have it in the first place.

[@jackdutton1291]

I have a c350e 2016 and have the old app. Would you suggest downloading the new 2020 app? The app I’m currently using works fine - will it eventually stop working/receiving updates ?

[@npoleary]

Hey Jack, I thought the old app had stopped working. Where abouts are you based? In the UK?

[@chrishadgkiss3289]

Are all the prices one off payments or a monthly subscription?

[@npoleary]

Hi Chris, They are a yearly payment, sort of like a subscription but they won’t auto renew 🙂

[@ShootingBraker]

When we will get the brand new Version for Android in Germany? 👌🏼😮 Looks so good, the 2020 App! 💯

[@npoleary]

Hi NiCo, I'm surprised you haven't had it first in Germany! I guess it's being rolled out country by country. However I know in the UK, the iOS version came out first and the android one came out shortly after. The old Mercedes me app is being discontinued now so I'm sure you'll see it soon! 👀

[@ShootingBraker]

@@npoleary okay. I'm looking forward 😊👌🏼. Thanks!

[@deansankey7062]

Nick - do you have any videos on the 2014-2017 GL63 AMG SUV

[@npoleary]

Hi Dean, unfortunately no :( I only started uploading last year and most dealerships only stock models within the last few years. Cracking car though! I’ve had the lucky opportunity of doing an off road course in one and it was amazing what a car can do in off road conditions that would leave others stranded.

[@deansankey7062]

@@npoleary hi Nick. Thanks for the response and I will keep looking.

[@kevinclark1002]

Hi Nick, we just picked up our AMG A Class a 220 couple of weeks ago and just recently got connected up to Mercedes Me account but in wifes name and email, can I get connected from my phone as well and if so how does it work? Many thanks and a great video👍

[@npoleary]

Hi Kevin, Very nice! Of course you can, the easiest and simplest solution is just to use your wife’s email and password to log in (if you’re happy to). If you have one Mercedes-Benz this is what I’d recommend, however if you have multiple Mercedes-Benz, you can add each other as Co Users on the Mercedes me Portal (web browser). Hope this answers your question! 🤓

[@kevinclark1002]

@@npoleary Thanks Nick, much appreciated

[@eeoguns]

Hello, just a quick question on mecedes me.. can it act as a tracking device for insurance purposes?

[@npoleary]

There is a new service out now which is called “Stolen Vehicle Help”. It’s £89 for 1 Year, £159 for 2 and £219 for 3 years. This one’s the one that can be used for “tracking a car” with the info being sent to the police. This is in the UK, I’m not sure if it’s the same everywhere.

[@MrBluebear2207]

I’m ordering A new A Class a200 premium plus will be delivered January 2021 does it allow pre-entry climate control in the uk yet on a petrol model? Thanks

[@npoleary]

Ooo very nice! That’ll have all of the fancy ambient lighting! Unfortunately no, in the UK pre-entry climate control is only available on cars that have auxiliary heating which are found on hybrids or electric cars.

[@paulshepherd5649]

I’d really appreciate a detailed video on keyless go. I notice that even with it disabled, the doors will unlock when the handle touched if I have opened the boot manually. Sometimes it doesn’t. I can’t quite figure it out

[@npoleary]

Thanks Paul :) Added to the list for potential future videos! When you press lock twice it should switch keyless entry off :)

[@paulshepherd5649]

@@npoleary I did that but when I’ve opened the boot it seems to enable it briefly?

[@npoleary]

Yeah it’s mainly for storing the spare key in the house or if you want to switch off Keyless entry temporarily. If you interact with the car like opening the boot then yes it’ll switch back on.

[@soa9472]

Hello, man just bought new mercedes e350e, and i got all those features, only thing is not working is remote car locking, so when i press ”doors” i cant open or lock doors for some reason and same thing for windows. Do you know the reason for that? Thank you for amazing videos.

[@npoleary]

Hey SoA, with some models the Mercedes me App is included free of charge for the first 3 years but you’ll have to check your Mercedes me account or speak with your local dealership to be sure. Unlocking / Locking the car is part of the Vehicle Set Up package, so if you’re sure you have it and it’s still not working, give Mercedes me Support a call. Top left on Menu and then help. Hope that helps!

[@GODWITHUS0712]

Hey Nick what happens if you go through location that have no reception and your car breaks down will concierge help with no signal

[@npoleary]

There is larger coverage over the UK for SOS calls rather than 3G or 4G so hopefully that wouldn’t be an issue but if you’re in a very remote area then it is possible that a call might not take place

[@paulmurray6045]

Hi Nick, wonder if you can assist. I have set the tyre pressure units on my Mercedes Me to bar (also tried psi), however on the car dashboard it shows kPa. how do I change on the actual car to read bar or psi? 2021 C200 W205 model. Thanks.

[@npoleary]

Hey Paul, unfortunately no you can’t change the units in the car. Changing it on the app just changes the appearance on the app units only. That would be good if it did do that!

[@boncolumbard3182]

Does the kit have journey memory? My current car records ALL journeys from the day I bought it!

[@npoleary]

Hey John, no sadly not. The Mercedes me app doesn’t record this info. I have heard though there are some other apps that might do this for mileage tracking etc 🤓

[@TimHoverd]

Hey Nick, thanks for the informative video. However, my local dealer tells me Mercedes no longer allow customers to view their digital service history online. (Although it does appear in the web pages but it inaccessible without a magic code.) That seems hard to believe these days so I wondered if knew if this was correct? (It's also very different from, for example, BMW.) Many thanks...

[@npoleary]

Hey Tim, I think from what I’ve heard this feature was in the middle of having an update but due to the lockdowns it’s been put on hold for a minute. Don’t worry if you need your service history it can be requested from any Mercedes-Benz dealership and emailed to you.

[@TimHoverd]

@@npoleary thanks. I hope you're right as I've been told "Unfortunately that code is no long on Service History Documents as Mercedes-Me don't allow customers to access it online anymore." I've requested the history be mailed to me but at the moment they've gone very quiet...

[@TimHoverd]

@@npoleary I should also say, many many thanks for the prompt reply.

[@richardeyiangho3269]

Does the Mercedes A Class AMG Trim, Premium Pack 2018 come with Android Auto or the ability to purchase a smartphone package? I have been looking for this answer everywhere!

[@npoleary]

Hey Richard the A-Class had a model change in 2018 so I’m not sure if it’s the current shape or the one before. If it’s the latest shape it was a separate item back then from factory but you can purchase Android Auto afterwards via the Mercedes me store. Contact your local dealership and they can check the ref / chassis number to double check for you.

[@richardeyiangho3269]

Thank you for the swift response Nick, love all your vids man. It will be latest shape so will most likely have to purchase it after

[@Lilibit]

Hi Nick. I just watched the mercedes app clip. I have Glb 200. When I use phone to lock car. Can i set it to make a noise upon locking? Ive searched the app and cant find this info. I know where to sound horn etc in vehicle search but thought i may be able to have accoustic lock when using app to lock. Look forward to your response

[@npoleary]

Hey EJRicketts, Sadly no you can’t program a noise when you lock it via the app. But yes you’re right with “Acoustic Lock” it can be enabled for when you physically lock it with the key 🤓

[@Lilibit]

@@npoleary Thanks for your prompt reply Nick. What a shame as vehicle search allows a horn sound one would think the locking could be programmed similarly. Thank you

[@jrmtl]

Just received the new app version in Canada and seems nice and more responsive... Question is can we change the covered car picture?

[@npoleary]

Hey Johnny R, Ah cool! Well if it’s the same as the UK one it should be a photo of your car. You can swipe it left & right and choose between 3 angles but there’s no way to upload your own photo.

[@jrmtl]

@@npoleary its version 1.6.2 build 738

[@npoleary]

Yeah looks like that version is here too. So you should be able to swipe left and right although I won’t know for certain. Little things like that can vary country to country.

[@jrmtl]

@@npoleary indeed it can be a country option to be ironed out after deployment. Thanks again

[@troyhargrove7297]

Do a video on the B class electric mercedes me app

[@npoleary]

Hey Troy, it should be the same app, but sadly Mercedes don’t manufacture that model anymore. I also haven’t seen one for an extremely long time

[@SuperKoreanzombie]

Hello Nick, See on the Mercedes Me (premium services) found on S class for first 3 yrs- how does the premium service differ from a normal MM app? Thanks

[@npoleary]

Hey Masato K, Honestly not sure on that one. I had heard that it might have the ability to record things in case of a break in or if it was hit while parked up. This may be restricted due to the UK market so may be why it’s not visible on the Mercedes me store.

[@SuperKoreanzombie]

@@npoleary Cheers Nick- I did try Google it as well but couldn’t find anything. Thanks though

[@npoleary]

It was something to do with the protection of the car Maybe it’s coming soon! 🤓

[@LeeDunlin]

Hi Nick, Do you know what is the Mercedes Me button for in my GLS? Is it a concierge like in the US.

[@npoleary]

Hi Lee, In the UK it goes through to the 00800 number which is basically Mercedes-Benz assistance for Mercedes me, breakdown and just general queries. Concierge I believe was trialed in the UK but just wasn’t used enough so was removed.

[@LeeDunlin]

@@npoleary Thanks :)

[@npoleary]

No worries! 😎

[@vinniedisco7]

What is the purposes of creating areas on the Mercedes me app?

[@npoleary]

Ah this is part of the Mercedes me Geofencing service. Basically it allows you set an area for example, your home and if the car leaves this area, you’ll get an alert. You could use this in another example for airport car parking, when you’re away on holiday, you could set it so you’ll receive a notification if your car leaves or enters an area 🤓

[@lavigur1706]

Hi Nick, I have been chasing Mercedes to enable the Mercedes’ me service in Israel. The local dealer says it is not available here because of the manufacturer Any idea how to assist with it?

[@npoleary]

Hey Lavi, Really sorry I know that Mercedes-Benz tech can vary massively round the whole world. Even to the point where in some countries Mercedes me is just not available. You've done the right thing though! Your local Mercedes will be the best people to advise etc on if it's possible 🤓

[@mariyahjaan]

Is it possible in the UK to have remote start? I've had a cla 220d (2022 plate) now about to get a 2018 cls 350d. Spoke to the dealer and they're not sure. I didn't know if it was a UK restriction but I know volvos have the feature....

[@npoleary]

No sadly not, it’s just Plug-in Hybrids and All-Electric cars in Mercedes (the one exception to that is the Marco Polo campervan) Other cars sadly do not have an auxiliary heater

[@mariyahjaan]

@Nick O'Leary thank you for the reply and also thank you so much for the amazing videos. My wife is always mocking me for watching them but they're super helpful 👍👍

[@npoleary]

No worries! 😇

[@kingfisherphil]

Hi, these videos are super, I have a 2020 car with MBUX and struggling to connect phone for car to get emails. Have you avideo that explains, I am a sole user so multiple user is not needed. Thanks

[@npoleary]

Hey kingfisherphil, There is no way to view emails on MBUX, you can have text messages come through but unfortunately not emails. Even Apple CarPlay or Android Auto don’t have this. I’d imagine it’s for safety behind the wheel.

[@kingfisherphil]

@@npoleary Hi thank you for your reply, appreciated. I was asking as I just swapped a 2018 Subaru for a GLC and the Scoobydoo had email with option to read them or audio which could be fun! Thanks again.

[@npoleary]

Ah okay! How long have you had your GLC for? Mastered all of the buttons yet? 🤓

[@kingfisherphil]

​@@npoleary Hi a week tomorrow, I am working my way through videos and the books! I had to laugh when the lass at the dealer could not work the hands free tailgate! I think I have now! All was great til grandson, having had a demo, sneaked up and shut the bu**er when I was leaning into boot to sort some things out. He thought it was great!

[@PedroLopezBeanEater]

I didn’t notice remote starting. Has Mercedes removed that feature?

[@npoleary]

It’s only available in certain countries 🤓

[@asifsaddique431]

If you purchase a new Mercedes would all the functions on mercedes me be free with no subscription during the first three years?

[@npoleary]

Hi Asif Saddique, It does depend on the model you're looking at, some Mercedes-Benz will have everything included for free for 3 years where as others will be subscription based from day one. Check with your local Mercedes-Benz Dealership and they can check for "Pre-Installation for Vehicle Set Up" and "Pre-Installation for Vehicle Monitoring" on the spec sheet. This will indicate if it is free for 3 years from date of registration. Hope this helps!

[@paulsmith4502]

My car is leased it came from Poole , I have the app but never needed to go on a pc or lap top ?

[@npoleary]

Hi Paul, No you don't need to, it can be done via your phone's browser, Mercedes me 2020 app or your pc/laptop. But it sounds like you've already got it going anyway if you've got the app 🤓

[@maxbrindley6362]

I've just ordered a new CLA 250e through our company car leasing service, will I be able to set up and use Mercedes Me in this case? I don't think this makes me the registered keeper, so won't have access to the V5 form. Thanks

[@npoleary]

Hey Max, no you probably won’t have the V5 but a lease agreement or similar will do. Just something that shows you’re the driver for the duration of your lease (with chassis or something).

[@maxbrindley6362]

@@npoleary brilliant, thanks a lot. Videos are smashing!

[@npoleary]

Thank you! 🙏

[@Rob-qn8ed]

But how does it connect? E-SIM built-in to a 4g/5g network and if so, how is this charged or how is it modeled?

[@npoleary]

Hey Rob, it’s got a built in communications module that connects to the Vodafone network. It’s secured so can’t be swapped out with anything else. It’s constantly connected to the network for all of the Mercedes me functions but of course depends on the model as to the full list of what it can do.

[@liviuliliansimionescu626]

Hi do u know if it works on a mercedes cls 350 from 2012 please thanks

[@npoleary]

No sadly not, Mercedes me came out roughly 2015 / 2016 onwards

[@SuperKoreanzombie]

Nick, I just saw the part where it says £300 for smartphone intergration- so can anyone purchase this/ for any model? I didn’t know this was possible as my colleague previously said you only get smartphone intergration if the car (depending on model) comes with executive package

[@npoleary]

Hey Masato K! You can purchase Smartphone integration but only on cars with MBUX. Always best to check the Mercedes me store first, that’ll tell you for sure if you can do it.

[@SuperKoreanzombie]

@@npoleary Great thank you Nick That’s good to know!! All the best

[@user-dk4og7xh7x]

Go to @Mendozahacks via Instagram if you have any problem with your Mercedes me app he just fixed mine DM him and thank me later he’s very fast and reliable

[@jennyfromthebox1]

Can I get my Samsung Galaxy phone maps app to appear on the monitor? Or is there a navigation app that I can use gla 180 urban 2020. Thanks

[@npoleary]

Hi jennyfromthebox1, It does depend of the specification of your GLA but you can find out if you have Android Auto by pressing "TEL" on your car and then press "TEL" again. If you see Android Auto in that list, then your GLA is compatible. The next thing you'll need to do is check to see if your phone is compatible, I would check the specs of your phone to see if it can as I don't know which phones are compatible with Android Auto as there are so many. Hope that helps you out!

[@mariomario5368]

Does the new glc have this app?

[@npoleary]

Hey Mario Mario, sorry it’s really hard to tell where everyone is from in the KZbin comments. In the UK yes 🤓 Every Mercedes after 2015/2016 has at least some connectivity to the app. You can purchase Vehicle Set Up (remote unlock & lock and statistical information) & Vehicle Monitoring (tracking the car on a map). Vehicle Set Up & Vehicle Monitoring are approx £29 each per year 🤓

[@rosejames-longden66]

Hi I have a Mercedes EClass, can anyone tell me if there is a category that you can lookup on how much Add Blue you have I the car ,like you can tell how much fuel you have

[@npoleary]

Hi Rose, What year is your E-Class? You should be able to view this information with the buttons on your steering wheel. Usually found under service and then AdBlue 🤓

[@ralphthebulldog5163]

Nick my in car office in Merc me has an exclamation mark by it? Would you know why mate?

[@npoleary]

Hey Ralph, no I haven’t seen that before but, it could mean the link may need renewing (between Office 365 or Google) or that the Mercedes me Service is expiring soon.

[@mmabasothopaakane9745]

Nick when I bought mine nobody said anything to me like how to operate it

[@npoleary]

Hi Mmabasotho Paakane, If you picked up since March then that is quite possible, however this is one of the reasons why I have made a few videos about Mercedes-Benz just to help. After the effects of COVID-19 have died down, pop in to your local Mercedes-Benz and ask and of course there are multiple videos online that can help.

[@mmabasothopaakane9745]

@@npoleary yes, I did buy it this month

[@mmabasothopaakane9745]

@@npoleary Thanks am watching all of your videos

[@Temz111]

This video is over a year now and most of this features are not on the app anymore. Thanks for sharing still

[@npoleary]

Hey Tutu, don’t worry this video is still relevant! :) Even in 2021, the app still looks the same but actually has a couple of new features. If it changes significantly then I’ll consider making a new one. If the features aren’t showing for you, it could be possible that your Mercedes-Benz doesn’t have them but if it’s newer than 2016 ish, you should be able to buy Vehicle Set Up (Remote Unlock & Lock) & Vehicle Monitoring (locate you car on a map). You may also have access to other ones too but it depends on your model.

[@anthonyhitchins]

Hi, love the videos and always useful. However, I'm trying to find where the app gets its calendar information from as mine is showing things from old accounts that are no longer any use to me and I would like to know what account to use from now on to make sure the app is kept up to date. I've been through (what I think are) all the settings on the app and within my calendar app but to no avail. So any help would be appreciated.. GLA200 AMG Line Premium

[@anthonyhitchins]

I've also tried looking the answer up on the internet but that's as much use as a BMW's indicators..

[@npoleary]

Hey Anthony, which smartphone are you using? This is down to your phone’s settings rather than the app 🤓 On iPhones it’s under Settings, Privacy and then find Mercedes me in the list. That’s the global switch for that feature but if you go Settings, then Calendar, then Accounts, that is where all of the info is pulled from 🤓

[@anthonyhitchins]

@@npoleary I'm using a Samsung (android) Note phone but I'll have a play around. Thanks for your reply though.

[@sparky30368]

Thank you for making these video's so helpful, when I collected the car in 2018 from my local dealer I was not shown anything about the software n had to learn myself. My latest problem is I can't sync the Mercedes Me app to my car so I don't get a profile picture on the display. What is the latest MBUX software code as i'm missing some of the features.

[@npoleary]

Hi Jim, MBUX has had a few updates since it’s launch and everything should update automatically. The profiles feature on Mercedes me isn’t something I’ve fully tested yet and will probably cover in a future video. I know you have to go onto the car and tap on the user and select “Sync Profiles Automatically” and “Sync Profiles Now”.

[@sparky30368]

@@npoleary There is no sync / pair command via the MBUX on my 2018 Premium Plus A Class & the car has not had any 'over the air' software updates.

[@npoleary]

Is it linked to your Mercedes me account? That’s the thing that sends updates to your car. If you’re still having issues, you could always speak to your local Mercedes-Benz and see if they can check for any updates manually. Just remember not all cars come with Mercedes me functionality some of them require a subscription on the Mercedes me store to work! You can see this by viewing your car online on the Mercedes me portal 🤓

[@yass6305]

Great video. I have activated the services a few which have been prepaid for but it still tells me to activate the services. As it stands, I can't access anything on the app. Any help much appreciated.

[@npoleary]

Hi Yas S, Once activated you do have to drive round for a little bit outside (so on your next journey it should activate) I’d you’re still running into issues, contact your nearest Mercedes-Benz showroom and they can assist. Or if you prefer you could ring the Mercedes me Team on 00800 177 77777.

[@yass6305]

@@npoleary Thanks, Nick I will give that a go before calling them. Very informative and well put together video btw.

[@npoleary]

Aww thank you!

[@simonrose2975]

Hi Nick. I'm having issue syncing my profile to the MME app. I don't have a sync option on the MBUX system. This seems to be a common problem but I can't find an answer to it. Can you help please?

[@npoleary]

Hey Simon, have you spoken with your local Mercedes-Benz? Sorry I wouldn’t know why that’s not working as it’s availability varies massively round the world. They should be able to help and advise / maybe even check it out in person. Hope that helps!

[@rodhulme7297]

details of all the voice instructions that can be implemented through the MBUX would be highly beneficial.

[@npoleary]

Hi Rod, MBUX “Hey Mercedes’ function is quite advanced and really sorry it’s quite difficult to write down all of the commands it accepts as there are so many variations As a general rule of thumb, if it’s relating to Phone, Navigation, Radio, Media or some car settings it can do it. Anything in the car that relates to driving then “Hey Mercedes” can’t control that for safety but a few examples are: PHONE “Hey Mercedes, phone *someone in your phonebook* i.e John Smith Hey Mercedes, call dad” “Hey Mercedes, call mum” NAVI “Hey Mercedes’, navigate to *postcode* “Hey Mercedes’, navigate to Southampton “Hey Mercedes’, navigate to What3words *any what 3 words address* “Hey Mercedes’, show me to the nearest car park “Hey Mercedes’, show me the nearest charge point “Hey Mercedes’, how much fuel have I got left? RADIO “Hey Mercedes’, Radio 2 “Hey Mercedes’, Wave 105 etc “Hey Mercedes’, Traffic announcements on MEDIA “Hey Mercedes’, next track “Hey Mercedes’, play the artist *name of artist* (this only works if your phone or MP3 player is plugged in via USB-C FUNNY/USEFUL ONES TO TRY “Hey Mercedes’, Tell me a joke “Hey Mercedes’, what’s the weather “Hey Mercedes’, change the temperature to 18 degrees “Hey Mercedes’, what do you think of Audi? “Hey Mercedes’, what do you think of BMW? “Hey Mercedes’, open/close the roller blind (only if you have a sunroof) “Hey Mercedes’, change the ambient light to blue (if you have ambient lighting) “Hey Mercedes’, turn on my reading light “Hey Mercedes’, turn on the passenger / my heated seat Also try “Hey Mercedes’, what can I ask you? You can have a browse on that menu and there are quite a few on there too!

[@rodhulme7297]

@@npoleary Thanks very much I have a GLC 300 , trying to get my head round all the instructions. Rod

[@rodhulme7297]

@@npoleary I have a sun roof on my GLC 300D but when i ask Hi mercedes to open roller blind it states it can do that function, slightly confused.

[@rodhulme7297]

should read cant do that function.

[@moniquej.9288]

Is this app also for the African market?

[@npoleary]

Hi there, Not sure to be honest! Best people to ask would be your local Mercedes-Benz dealership. They should be able to let you know! 🤓

[@realmobileincome9527]

My Dad has a 2017 Mercedes E200 D with the smaller infotainment screen, and the really clunky SatNav software which takes ages to input a destination. It was outdated when we got the car new three years ago Plus no applecar play or android auto on our model. So I downloaded the old version of app back in 2017 , only because it promised an easy way to send the Sat Nav destination easily to the Car. Of course it never worked. So recently I heard about the new version of the app. Excited I downloaded it again and guess what, it still doesn't work. I still can't send the Nav directions to the car. Oh well..

[@npoleary]

It sounds like you have Garmin Map Pilot, its features are limited compared to models that have COMAND which gives the full Mercedes me features. So unfortunately the sending of addresses won't work :( I know you can buy other services which allow unlocking and locking locating the car on a map though!

[@mohdhakim2124]

Hi nick.... I have buying used car from United kingdom....i’m buying mercedes GLC 300 coupe years 2019... Now i have bring that car to my country malaysia....how i wAnt to active mercedes apps because i want unlock function keyless for opening the door.....

[@npoleary]

Hi Mohd, really sorry I wouldn’t know if the car is compatible with your local phone network. It’s designed to work in Europe so I’d probably say no. You’ll have to speak with your local Mercedes dealerships and see if they can advise.