Eliminate Another Yada With Metro Flex | Metro by T-Mobile

With Metro Flex existing customers can get treated fairly. Get free 5G phones when you join and same great deals as new customers when you stay. For more details, including how to sign up, visit: www.metrobyt-mobile.com/metro...
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Eliminate Another Yada With Metro Flex | Metro by T-Mobile
• Eliminate Another Yada...

[@Irishjim401]

Why should existing customers have to wait 12 months after signing up, if they’ve already been an existing customer for over 12 months? They should be grandfathered in and automatically receive the discounted prices that new customers are entitled to when switching carriers. If a customer wants to upgrade their phone and they’ve been with metro for over a decade, they should receive the same price as a new customer immediately, rather than having to wait 12 months.

[@dunnrite8299]

Should get better everything if we been with them for years it's like we going backwards and charging us more and the service terrible 🤦🏿‍♂️ it's like renting a phone and they as long as the phone is still working only knowing them phones don't last that long is crazy.

[@dunnrite8299]

Soon as u get a phone a new coming right out or been out in other states , and we getting the end of the Stick, they might be remans

[@Samantha-rw8br]

District Manager here for Metro and this is big for us. The biggest complaint we hear everyday is customers not able to get phones. :) I’m excited!

[@joeydawe]

the only issue is they can’t take advantage of the pricing until they hit 12+ months of tenure once migrated to metro flex plan

[@christiangarcia-xf4us]

Biggest complaint is the service and Mexico/canda plan, that's why they switch to cricket, that has better value in their plan, like unlimited Internet in Mexico, and true no cap on unlimited om the 60 plan

[@MarcusDooley]

My question is what about current customers? I've been a customer for about 6 years.

[@mclayborne]

So I've been here since 2022 will I be forced to the new plans?

[@trillboygaming4332]

More info on the 16th i think, but they should allow you to switch to the new flex plan you choose even if you are not coming from another carrier and already have service with metro. @MarcusDooley

[@marcusalmaraz3821]

Sounds like yada yada…..

[@user-de1gp9vb6g]

Yes it goes 3mo

[@user-de1gp9vb6g]

Foul

[@davidpiligian867]

It still doesn't seem fair to longtime customers. I've been a customer since 2016. I signed up for your $60/month plan at that time. That plan included unlimited talk, text and high speed data,15gb of hotspot, 100gb of Google One storage, plus free Amazon Prime. I have three other lines on the account. So I have a total of four lines plus all these benefits for $120/ month. I even had five lines at one point for $150/month. If I joined this new plan I would have to pay $75 for the first month, then $70/month thereafter, plus $35/month for each of my additional three lines. So my bill would increase from $120/ month to $180/month for the first month, and $175/month thereafter. That's an extra $665/year, and all I get extra for that is an additional 10gb/month hotspot and the same phone options as new customers.

[@MetroByTMobile]

David, your concerns are very important to us. We here at Metro by T-Mobile want to get to the bottom of this. Please meet us in a private message to further assist ^DashielC

[@trillboygaming4332]

You don't have to though at least not yet. I have the same plan you mentioned. For me it would be slightly more value for the money since I have a single line. So if I switch to Flex Plus I would get 10GB more hotspot data for the $70 with autopay. For a family plan I wouldn't suggest upgrading to this plan as it won't be worth it even though you could be eligible for a new iPhone at a good discount rate or possibly free after having the new plan for 2-3 yrs.

[@davidpiligian867]

Most of the free phones that they offer have a suggested retail price of $300 or less. I already have a Samsung Galaxy S21 FE 5G, which has a suggested retail price of $600, and they were offering that phone to new customers for $200 when I bought it.​@trillboygaming4332

[@davidpiligian867]

Even though iPhones are more expensive, I'm an Android guy.

[@JackyShorf-ic5xw]

I’m telling you ima switch my service to xfinity they got better rate plans brother this metro flex stuff is insane people the ceo of metro is gone crazy tbh!

[@rrr-ny6ck]

Omg. Luis Guzman and this metro flex. Y’all are gonna be number one. Love Metro!!

[@DavidTamburo]

The best of all , so polite and efficient as could be.

[@thrashinashtongaming1065]

The plans are more expensive. Wolf in sheep's clothing.

[@xVissx85]

😂 yeah what a joke

[@CJBrowninLV]

I just stroll into Best Buy and purchase the unlock variant , then stroll into Metro and let them pop in a SIM card (oh fyi I get the Staff lunch - that's my way of saying thank you).

[@Itsnotavailable]

u can activate it yourself for free when u go into the store there's a charge. so u paying the fee plus lunch 😂😂 if you're buying the phone unlocked somewhere else why would u go to the store unless you dont know how to pair the sim with the phone something very simple. fyi just popping the sim to the device wont workm the sim and device have to be paired in their system network for your service to work😂😂

[@AndrewAddisonUniqueDrewski980]

​@@ItsnotavailableMy thoughts exactly 💯💯

[@jonathanmontanez9484]

Metro flex is similar to T-Mobile jump on demand instead of waiting 3months or short time you can it's 12 months tie down. plus a lot people doesn't realize now days you can't just pop your sim card think everything will magically work this isn't like att or cricket GSM network it's still CDMA/GSM network just everything has to match on account to match cause IMEI gets attached to sim card for network to work. Also if you buy a phone elsewhere kindly understand Store reps aren't going to transfer your data if you don't purchased device at the metro store location and will not transfer your Facebook or social media that not there job that personal information that you guys are well aware of should know your passwords right them down on paper they won't know your information.

[@christiangarcia-xf4us]

Should you get cricket, all you do is get one sim from one phone and add it to another. Done.

[@rjbythelake9786]

I'm getting my service with cricket my co qorker was telling how they service is alot better than t mobile and metro

[@jacure123]

They need to do this with us T-Mobile customers.

[@jacure123]

Man, he's the perfect guy. Lol

[@unlockingsmartphones760]

When will the new Revvl 7 pro 5g be released ?

[@Faytonia]

Why do I have to start my PLAN OVER just to get a new phone AND wait a YEAR?🤔🙄 Been loyal to Metro over 5 years! ‼️😐😑 Where is the logic 🤔😳. Nah not letting y’all mess my PLAN up (chit barely worth it)! Good luck with Flex Plan and marketing! Thought I found something lol!!

[@MetroByTMobile]

Our new flex plan allows you to pick the plan that most fits you. We're bringing back that ever popular Amazon Prime on our newest plan for $75 per month with a 25 GB hotspot. Along with talk and text to over 210 countries. If you should need more information from us please send us a chat. We'll be happy to help you out. ^StephanieW

[@Itsnotavailable]

i work at metro and i have seen people with account as far back as late 2,000 so your 5 years is scrap what so what u joined in 2019 🙄🙄 theres customers with longer tenure than you. you weren't even with metro when it was metropcs if you jusf barely been with them 5 years.

[@SunnyBlueSkies-com]

So let me guess this straight, it's $10 more for the same amount of hotspot (couldn't even bother to increase it slightly more) and for the trash plan of Amazon plus a three year waiting timeframe in order to trade in your "free" iPhone 11. Uh-huh.

[@MetroByTMobile]

Hi there, Victor! We want all our customers to take advantage of our perks. Please feel free to PM us if you have any concerns and questions and we'll be happy to help you out! ^KristineannD

[@mrsecretg1]

​@@MetroByTMobileSo if my wife and I, both customers for 6 years switch our current plan to the flex plan, we will both receive 2 new phones, for free?

[@theAHPOfficial]

The speed test was 0.01 mps thru 0.10

[@MetroByTMobile]

That's great, we are happy to hear you are taking advantage of our amazing deals!

[@talesthesalesman3106]

this is a horrible company your agents were not able to help me at all

[@drkaz7196]

Been buying refurbished phones for the last two years. No issues I’ll stick to that.

[@TeeBryant]

Metropcs does not realize. The plan for new and old customers is not the problem. The problem is the bait and switch done by the salesperson in the retail location. Why is it when you go into th retail location. The phone is advertised for free if you switch. The salesperson tells you the phone price is free if you switch and free upgrade. This is what is advertised. The salesperson comes over and says some yada yada and does some alien math and tell you can leave with the phone for 350 dollars. I am always confused. By this metro does not realize that the people who work in the retail location are the ones with the yada yada. They need to have someone from corporate dress up as a salesperson and go to different stores around the 5 boroughs because this should not be going on. They can come up with flex chex, whatever thenyada yada is being done by the people in the stores who sale their service and devices it is ridiculous

[@jonathanmontanez9484]

They keep making changes because they realized they keep looking money making great phones free people take advantage of promotion and send these devices overseas or resell them. You guys have to understand every cellphone company never will treat there existing customers like new customers there no way that will happen its just rotating circle plus times rights now getting more expensive prices are going to go up. My suggestion would be stay with what you got as current Device if you got new phones from 2021 and newer these promotions are for those customers who never upgraded there phone from 2012 until now those folks who have samsung a01s or lg phones or older metropcs phone that have 4g lte this your time to upgrade at affordable price point and time to do so. Everyone else can stay with plans that they have nobody being forced to do anything

[@infamousicee6009]

How much is this plan going to be? Also will IPhones be free? I’m currently on a IPhone 12.

[@MetroByTMobile]

Hey there, Infamous. We are happy to answer any questions you may have! Please feel free to reach out to us via PM on Facebook or DM on Twitter. We're here for you! ^HarmonyS

[@dfuent26]

They should offer payment plans on the cellphones with no interest. If the best buy store card can do it, so can metro.

[@patty.cakes.]

Dear Metro advertising team. If you don’t make a commercial with the MetroPCS logo and just drums playing in the background, you are missingout on great advertising

[@robantlo227]

I've been a Metro customer for a while now BUT when I bought my new phone almost 1.5 years ago I didn't go through Metro. I bought my phone unlocked through Motorola because of the price and the storage. I bought Motorola Stylus 5G 2022 for $300 256MB storage with additional 256MB external storage micro SD card. When I look at the current phones on Metro all I saw was 1 phone had 256MB and that phone was an iPhone 15. All but 1 has 128 MB storage. Metro needs more options of 256MB storage in order for me to upgrade through Metro but until then I will continue to get my phone unlocked.

[@MetroByTMobile]

Hi there, Robert! We appreciate your feedback as it will help us improve our service. Please feel free to PM us if you have any concerns and questions and we'll be happy to help you out! ^KristineannD

[@jc2200]

When they make Flex more affordable and not put us on a waiting list for better phones/plans and not charge the 50 dollars to change your plan once you’re in the flex plan if made within 6 month on signing up, just maybe might be worth the switch!!!thanks like all the perks but to pay more it’s just easier to switch to other carrier!!! Thanks metro!!

[@MetroByTMobile]

Great news! Metro By T-Mobile will waive the $50 fee if you make the change via our self-service options (myMetro app or MyAccount via our website: www.metrobyt-mobile.com/login/sign-in). Metro Flex plan offers great perks for our existing customers, including Amazon Prime, discounted select phones and much more! We will provide a direct link for more information about our great value Metro Flex plans: www.metrobyt-mobile.com/metro-flex?icid=MTPR_MTW_C_24EAGDORAW_E5208A5B573BD96D39366 Please join us in PM anytime for any assistance. We are always here to help any way we can. Metro By T-Mobile wants to be your one-stop shop. ^ShareenH

[@DameAnthony87]

So as a metro customer for 6 months I'm not eligible for the flex plan phone deals why should i pay more if I'm not getting anything out of it its still alot of yadda

[@MetroByTMobile]

Hey Dam, if you need any assistance just send us a quick DM so we can help. ^PaulE

[@fullstack6294]

Well... I think I will continue switching....

[@sergios4620]

I've been a customer for about 20 years what's in it for me?

[@MetroByTMobile]

Hi Sergio! We are so glad to hear that you are a loyal member of our Metro by T-Mobile family. With Metro Flex our long time customers now have access to the same new promotions and phone deals as our new customers. There’s no gotchas and no gimmicks-just great deals. If you have any further questions we invite you to a private chat through Facebook or Instagram.

[@Jah996]

Ok if I’m a current customer will I qualify

[@MetroByTMobile]

Lovely, Thank you for being a part of the Metro by T-Moible family. The new amazing Metro Flex is for our existing customers to get the red carpet treatment. Get free 5G phones when you join and get the same great deals as new customers when you stay. For more details, including how to sign up, visit: www.metrobyt-mobile.com/metro-flex ^DashielC

[@cubita8]

Im with Tmobile for years give me a new phone right now

[@moe_money8888]

Moe from north Alabama Blanca team 👍🏻

[@dmbrownphotography2449]

So existing customers who sign up are essentially treated as brand new customers and get a whole new plan. I don't know who in the marketing department thought this was a brilliant idea, they should be fired. Why not just do the new phone on existing plans? For people that have been on Metro for some time, there's still no benefit. Just package those deals with the current customers plans. Not rocket science.

[@MetroByTMobile]

Hey there DMBrown, we understand where you are coming from. We've designed these new plans with all customer in mind. Our newest Flex plans will offer Amazon Prime again. Please check it out on May 16th. If you should need us again please feel free to reach out to us. We're here for you. ^StephanieW

[@JoseRamirez-ow5jd]

​@@MetroByTMobiledo anybody want to accept Jesus christ as your savior he want to give you love and joy and happiness and salvation and eternal life if u confess your sins

[@zamz7978]

This is still a business they're trying to keep customers from leaving but they're not giving anything absolutely free. There's always a catch in business. That is also not rocket science 😂

[@kyleroy2064]

​@@JoseRamirez-ow5jdhail Satan hail Lucifer

[@MarcusDooley]

Agreed, for example have an addon. There is now way I'm switching I pay 120 for four lines. And all four lines have Google 100gb and Amazon prime. We always get revvl and they run 50 bucks. So on this plan I will be paying 540 more per year for 200 in phones. No thanks.

[@marcusalmaraz3821]

You have to wait but on top of that you have to wait even longer for a decent upgraded phone…. This ain’t it

[@MetroByTMobile]

We have a great options for everyone. Please feel free to shoot us a message for more information about this amazing promotion. We're here to help you out with getting answers. ^StephanieW

[@xVissx85]

What a joke all the prices on phones went up then they raised the price to $50 for unlimited plan no one wants this

[@AndrewCole-zo1py]

I went into a metro store today to upgrade my grandmas phone and she was paying 25$ a month after I left I realized they changed her to the 55$ flex plan and now they won’t change her back because of a “$50 proration charge” this is absolute bs metro y’all went out bad with this one

[@BJSteigner]

Been since 2012

[@JackyShorf-ic5xw]

Dude here’s the trick if you switch to different service provider and come to metro and buy new iPhone 11 you have to be on 75 dollar plan which is crazy I would rather stay in with my own service provider and pay 40 unlimited plan

[@MetroByTMobile]

Good morning Jacky, here at Metro by T-Mobile we have many different plans and promotions. Some promotions we have may require the customer to be on a specific plan. We invite you to a private chat through Facebook or Instagram so that we can better assist you and find the plan that works for you. ^Bivian

[@JackyShorf-ic5xw]

@@MetroByTMobile I mean think about it 2 lines for 110 that’s insane that’s why I’m going choose cricket and just gonna pay 80

[@larryhumphrey361]

Well if I trade in my old phone it's going to be a AT&t $30 phone

[@MetroByTMobile]

That's a great question! Trading in your phone is a win-win. You’ll get a great new prepaid phone, and a trade-in credit to get you started. Find out what your phone is worth, just simply click this link here > www.metrobyt-mobile.com/trade-in?INTNAV=tNav%3APhonesanddevices%3ADevicetrade-in or send us a DM to better assist you if you have other questions. ^PaulE

[@user-de1gp9vb6g]

Four gti

[@mykb4life78]

Why are we hurting loyal customers. Doesn't make since, keep better upgrade deals for customer which yall had 3 to 4 years ago. Go back

[@AllDoneHere]

Metro flex start 4 lines $155 T-Mobile essential 4 lines $100 When did prepaid become more expensive than postpaid? The only thing new metro is offering here is increased prices with no extra benefits.

[@MetroByTMobile]

Hey, great news is we have plans and promotions that meet all our amazing customer's needs. If you have any questions or need help, we are only a click away. ^LanetteR

[@larryhumphrey361]

I would be in new customer cuz I'm not got T-Mobile

[@MetroByTMobile]

Thank you so much for taking interest in our sweet Metro family and we are thrilled to have you. We want you to get the best deals that suit your needs, please visit the nearest Metro by T-Mobile store in your area to get the best deal for you. You may also click this link here > www.metrobyt-mobile.com/deals to get a general idea of our offers or you may send us a DM if you need additional help. ^PaulE

[@user-de1gp9vb6g]

Go anywher east

[@shawnscriv5848]

Ok I've been with Metro for 15 +years. Yet, I have to pay more a month and wait at least another year to get a free phone. So $10 more a month=$120. Well I can get a new phone for that and not wait a year and not pay more a month. Hmmm my math works better. Great concept y'all, terrible execution on us existing customers end.

[@MetroByTMobile]

Hey there, Shawn. We here at Metro by T-Mobile are here to answer any questions you may have! Please feel free to reach out to us via PM on Facebook or DM on Twitter and we can better assist you! ^HarmonyS

[@shawnscriv5848]

@@MetroByTMobile wasn't expecting a direct response, wow. Will definitely do that

[@larryhumphrey361]

I like prepaid I can't make a commitment to a plan I'm on a low i I like paying as you go cuz sometimes I can't pay the whole plan and have to go do a $30 plan and a $40 plan I can't afford to go into I like to have a new phone put prepaid

[@patriciakelly6347]

What about customers of 10 plus years ( 1 phone and 1 tablet for 65$) why do I have to join Flex how about just giving the phone to us..and not making us pay more. Ps what about A 55+ year old senior plan . (magenta on t mobile) ps keep the free t-mobile Tuesday's - How is having to spend money to to save money ?

[@MetroByTMobile]

We are here to offer amazing deals such as this one! We also have different ones to better accommodate you.

[@sergioalas5044]

Yo why the fck did yall move prime to the higher plan? Like I'm already paying 65+ and now more? Imma down grade plans or switch all together.

[@MetroByTMobile]

Your concerns are very important to us and we want to help. Please send us a DM so we can better assist you. ^PaulE

[@makzamillion]

🤣😂

[@eo111oe]

For a company that deals in communication, youre doing a lousy job of communicating what this means for existing customers! You're saying join flex now to be treated like a current new customer in a year??

[@user-de1gp9vb6g]

Pick u} {ohh ios

[@newlife3992]

Metro should be ashamed. All these new changes are for the benefit of Metro not the customers. Higher plans, fees to change your most expensive plan (within 6 months) and phones locked (to Metro) for 12 months to get unlocked instead of 6 months. SMH.

[@MetroByTMobile]

Thank you for reaching out tonight Life. We here at Metro by T-Mobile want you to have access to the same amazing devices for free! These new plans make that happen and come with tons of amazing features like international texting and Amazon Prime on us is BACK! Be sure to check out the details on our site.> www.metrobyt-mobile.com/ ^DrewD

[@nategohawks1535]

😂😂😂 you have to have the flex plan to get this THATS A BIG LOL to the people who been on other plans. My parents have a $40 plan and they can’t get anything new smh way to go Metro lol 😂. Why can’t they get onto it? My mom and dad have been with y’all for YEARS . And yall don’t do nothing for IPhones. So I switched to Verizon and got my iPhone 15 for a good deal at a Walmart

[@MetroByTMobile]

We've got plans and promotions to fit everyone's needs. For more information please shoot us a message. We're here for you and we've got your back. We're just a message away from you if you need us. ^StephanieW

[@Peace-fd3tg]

Tell me you treat existing customers like new without actually treating them like new customers...what a bunch of BS!!! Nothing new just worse!

[@OrganizationXlIl]

Been with this company for 10 years , time to leave ✌️

[@MetroByTMobile]

We'd love to have you stay as a family. Please reach out to us in PM through Facebook, Twitter or Instagram. ^EricjohnB

[@AndrewCole-zo1py]

Awful

[@MetroByTMobile]

We at Metro By T-Mobile want our valued customers to have a great experience with us and enjoy our amazing services. Please join us in PM so we can assistance you with any concerns you may have. We want to ensure we do everything we can to help you. ^ShareenH

[@tibora13]

Thats it, im getting the RedMagic 9 Pro & a T-Mobile sim card🗣️METROPCS IS GETTING BORING AF WITH THESE BS PHONES🤢🤮

[@JoseRamirez-ow5jd]

Do anybody want to accept Jesus christ as your savior he want to give you love and joy and happiness and salvation and eternal life if u confess your sins

[@JoseRamirez-ow5jd]

Repite despues mi Jesus Cristo yo reconosco que soy pecado te pido que me perdone por mi pecado y que escriba mi nombre en el libro de LA Vida en el nombre del.padre de hijo y de LA espiritu santo amen orar Para mantener la comunicacion con dios ayunar la obra de LA Carne morir Leer la palabra porque dios habla con nosotro de differente maneras y formas por medio de su palabra y congregarte porque la palabra viene por oir tu haces esta cosas y el espiritu santo hara lo demas

[@PhillipBrown-ec3zg]

I want that metro flex phone

[@MetroByTMobile]

Hi, Phillip! We are so happy to know that our Metro by T-Mobile offers find you of interest! You can click this link here > www.metrobyt-mobile.com/deals?INTNAV=tNav%3ADeals%3ASeealldeals to get a general of our amazing Metro Flex plans. You may also send us a DM if you need additional help. ^PaulE

[@moe_money8888]

Metro by T-Mobile retail sales representative (( Moe from north Alabama, Blanca team ))

[@christiangarcia-xf4us]

To bad metro has the worst service, thats why they are trying to give cheapest phones possible, metro 35 gigs on 60 "unlimited" plan, cricket theres not cap on their 60 plan, Metros mx/Canada plan only gives you 5 gigs of Internet in Mexico, cricket?! it's unlimited, cricket had a better value

[@Itsnotavailable]

if that works for you but not everyone goes/needs to go to mexico and its not capped its deprioritized when congested network traffic but its still unlimited

[@jgray0404]

Try getting a free phone as an existing customer at Cricket.

[@christiangarcia-xf4us]

@@jgray0404 if you can't afford to buy s phone at their cheap price, you have no right to have a phone plan. get yourself an Obama phone. They are a service provider, not a cellphone provider. You are paying for their service they don't owe you a free phone.

[@1craley878]

All lies, they are claiming that they are treating their existing customers the same as new customers, saying that they also qualify for the free phones upgrades but when i tried to get a new phone after being a customer for over 4 years and having my own phone for 3 years I was still told I didn't qualify for a phone yet and had to wait almost another year to qualify. I won't be a customer in a year as I'm not renewing my services next month.

[@MetroByTMobile]

Hello 1craley878! Thanking for reaching out to Metro by T-Mobile today. We invite you to a private chat to provide you information on our services and promotions. ^BridgetR

[@1craley878]

@@MetroByTMobile I was told that your promotions don’t apply to me so I’m guessing you have no options for me but to take my business elsewhere.

[@MetroByTMobile]

Thank you very much for considering Metro by T-Mobile as your new family. By switching to Metro by T-Mobile, you can get the amazing iPhone 11, Samsung a15, and Moto g stylus for free. We also have the iPhone 12 for $99.99, all with our $75 unlimited plan. The incredible $75 Flex plus plan comes with unlimited talk, text, data, 25GB mobile hotspot, Amazon prime, and Vix+ on us. You can even save $5 a month with autopay. If you are interested and want more information, feel free to meet us in a private chat so that we can go over details. Have a wonderful day! ^DesiaS

[@MarcusDooley]

I pay 120 a month for four unlimited lines. All of them have Amazon prim and google 100gb. So essentially this same plan minus the free phone. This plan is 175. After a year the difference would be $660. All the phones we use are revvl that go for 50 per phone when we replace. So lets do the math. Old plan..................$1440 New phones...........$200 Total ......................$1640 Total on new plan.$2100 So i would be paying $460 more for exactly the same thing i do already....HARD PASS!!!

[@MetroByTMobile]

Hello Marcus. Thank you for being a part of Metro by T-Mobile. When signing up for the Metro Flex plan you are able to get a new phone at a discount and a free phone every 12 months. The flex plans are packed with those great perks. Making Metro plex your one stop shop. Check out all the details at metrobytmobile.com and visit one of our store locations for your new phone. Feel free to reach out to us in a private message for and questions. ^RosalieA

[@MarcusDooley]

@@MetroByTMobilethe point of my msg is this plan is worse than the plan I have including the phone. Hince the "HARD PASS".

[@MetroByTMobile]

Hey Marcus! Our new Metro Flex plans are a great option for all our current Metro by T-Mobile customers to take advantage of all the new customer deals, offers, and promotion.

[@user-kg6pe9sl5m]

These ARABS lie more than Biden does

[@user-kg6pe9sl5m]

These ARABS ripped me off 4 times in a row