I FIRED This Passive Aggressive Client...

[@twidelia4102]

I actually took the call from the client, he said some pretty ridiculous things. One that stood out was when he said "why don't you come talk to me in person like a man instead of sending me emails" this was after Caleb had gone out and done exactly that. This client was unreasonable at the least.

[@MikeAndes]

You did an awesome job on the phone Sabian!! 🌟💪🏻💛

[@naberliz]

Sabian, you handled that call perfectly and with professionalism. I was so proud of you defending Cayleb and the team.

[@kennethalynn]

I'm glad to see all your guys at the office rally around each other. Makes me feel good about joining. I know you got my back.

[@heathjohnston4352]

I think you and your whole team did great that dudes a bum who cares if he was dirty from working are not from working not his concern only concern he should have is what his grass looks like he's just a rude crude individual

[@craig9299]

@@MikeAndes Coming to a social media platform to whinge and moan about your customers is pretty poor, needy and juvenile. Most would just get over the fact that they have difficult clients at times, they don't devote their lives to making videos about them. What are you trying to achieve ?. Edit ... just looked at your overall content. (Needy)

[@DBCSwindow]

“He was really dirty” I feel sorry for whoever fixes this guy’s septic tank.

[@CogniVision]

The tank would probably be empty anyway, since he's the one that's full of shit.

[@danieltodd9038]

Well, he also said he had an attitude and missed some spots. Guess you don't see that as a problem. Problem may fall on both the client (if you feel he's being too hard to please) and the employee. But yeah, dealing with people now a days sucks.

[@Nezha_Main]

@@danieltodd9038 Also they checked and said he didn't miss any spots.....and from the past video you could tell he was looking for reasons to be hateful, and disrespectful, he had no real cause.

[@VelaiciaCreator]

@@danieltodd9038 The older you get, the wider the range of behaviours that can be seen as "attitude". I'm not going to consider such an assessment at face value. As for the "missed some spots", the prior video thoroughly explained that that was due to the way the paperwork was filled out.

[@DBCSwindow]

@@danieltodd9038 Mike went into further details about this incident in other videos, took the employee’s side, and fired the customer. Believe me when I tell you that there are some customers that you just don’t want and don’t need.

[@thecolorcyan9569]

“He was dirty”😂😂 no dip Sherlock he was an employee that does dirty work

[@k.c.slawncare6046]

Honestly! I walk into a dollar store occasionally to get a box of peanuts or raisins and a drink when I’m halfway through a day for some pick-me-up. I brush off my pants and shoes, but I feel ridiculous nonetheless.

[@BillyT886]

@@k.c.slawncare6046 Why do you feel ridiculous? Because you’re in your work clothes??????

[@Oh_You_Know_]

Maybe he should show up in clean, in a tux, clean shaven, hair done, wearing a ton of cologne, dress shoes and a top hat. Maybe he will be treated differently?

[@EtherGaming604]

Guy wants a lawyer to cut his grass,not a hard working labor employee. 🤷‍♂️

[@paradise8023]

This reminds me of a video from one of my other favourite lawn mowing channels. kzbin.info/www/bejne/m4WmmJ2MYp2bh5Y

[@americanagothic7851]

Most bosses would just bow down and throw the good employee under the buss. Good on you.

[@mikewehrle7788]

No, they would not. Most bosses know that happy respected employees mean happy customers!

[@glennp827]

No one abuses my team, that's my job.....

[@joepaul1814]

Yeah I have found smaller businesses value their employees more. Large companies just want to shut that customer up and if firing someone or moving them fixes it that’s what they will do.

[@yadealone]

I respect you! New to your channel.

[@Titan.Fox56]

oh yea most defiantly on that one, they WOULD rather let the customer basically in my fellow former co-workers words "bend over and let the customer fuck them in the ass than to stand up to a good hard working employee" its REALLY rare to find good bosses like Mike and another youtuber I watch his name is Ryan his youtube is "victory outdoor services" that does concreting he just recent gave an employee money to buy him a truck and that employee has only been with him for 2 months. These guys are what I call the best bosses to have.

[@hhprogressiveconstruction1140]

Sounds like Caleb needs to be rewarded for his extra effort keeping your equipment running and keeping his professionalism around clients .

[@ftgoggi4715]

@@ivymainhouse7865 bit of an odd response? Maybe I've not taken it the way it was intended but a problem customer can be as destructive to your business as a problem employee. As a business owner, it's imperative to address all reasonable customer requests but just as imperative to manage customers when their requests are not reasonable. The relationship, between a business of this kind and it's customers, is a two way street. From experience, once a relationship breaks down like this it is always destined to end.... badly. In this situation I would say that the simplest and best solution was that which occurred. The customer is now free to try to find a contractor who he doesn't have an issue with and the business can find a new, less unreasonable customer 👍

[@carvinblack]

If like most cheapskates they probably pay him a couple more bucks an hour even though he is saving the company 25k.

[@colonelkenson8619]

@@ivymainhouse7865 Bow down and do as the customer asked, yes if the complaint is valid but this wasn’t, the customer was handled correctly but still not happy. Give in now and what would be the next item he didn’t like, and what does it say to all the staff ? You are not willing to stand behind them in such circumstances, I don’t think so, customers are not always in the right , be polite but be fair, this guy sounds like he is never happy with the way jobs get done. Well done Mike.

[@benstanfill363]

@@carvinblack well if he is willingly doing it he might be happy with a couple bucks an hour more. Maybe I'm wrong, I only watch videos, but this guy seems like a reasonable boss.

[@MannyAguilarJr]

@@carvinblack I was one of those employees

[@wolfgirl8187]

Awesome! There are people in this world that are not happy no matter what you do. I am a supervisor in the retail business and deal with people like him all the time. Good for you standing up to this guy and taking care of your team!

[@VCGConstruction]

This is a small business owner that is wise well beyond their years!

[@georgebetancourt1897]

Whoever says to always apologize obviously does not run a business, some people simply are just never happy.

[@bassfishingwiththeantichri2921]

The corporation lied to you about having a lucrative career with benefits and opportunities to advance, so you can lie right back and say you apologized and worked overtime to make sure the customer was happy, that’s when you hurt your back making you unable to do physical labor.

[@fuckgoogle7314]

@@bassfishingwiththeantichri2921 you on the wrong video or something?

[@CzarYe]

Nah, he should have just dropped the client when he was physically there, instead of letting it escalate to the point where his employee was going and confronting an off-base client. Never had to go as far as it did.

[@silvajuani]

So very proud of you for backing your hard working employees!

[@saulfalcone4817]

Props to you for standing your ground and standing up for your team. If we bow to all the unreasonable customers demands company profits. contract terms, and solo/team working conditions will only get worse, when we do high quality work, wear uniforms, etc, and stand our ground, etc, our industry will improve.

[@CzarYe]

He didn't stand his ground. He hid behind his employees. Mike literally stood in front of the client and instead of standing his ground, pretended to be just an employee, and then let it escalate to the point where his employee had to stand his ground for Mike. I hope in the future he does stand his ground to the client, instead of letting his employees be degraded or berated by a customer.

[@FaintlyTapping]

Also, beware of new clients who bad talks your competition who was his previous service provider. Nine times out of ten they’re going to be a difficult client.

[@chuckfolks2179]

Big red flag when you show up to a mew client and the start to trash the previous guy!

[@michaelhantula2892]

They talk trash about someone else, beware what they say about you behind your back .

[@CratonsLawnServiceLLC]

This is VERY true!!!!

[@christ9467]

This holds true in relationships as well lol

[@Gr3nadgr3gory]

That hasn't been my experience, but then again we've picked up a lot of work from shitty companies like Schill. We know why they're complaining.

[@jrheiselt]

I'm so glad to see an employer standing up for their employees. I have worked for far too many owners, managers, and supervisors who would throw their own people under the buss just to please a customer who will never be pleased.

[@LoriS-777]

A lot of other companies can learn from how you handled this situation. The mentality of the customer is always right is so outdated it's unreal. Too often they side with the customer (even if they are wrong and have been proven wrong) rather than stand up for their employees. I applaud you. 👏 Your employees are lucky to have you.

[@chrish7336]

Not outdated just misapplied, Same goes for the saying you can do or be whatever you want. Not outdated, just misapplied.

[@bladesofglorylawncarellc559]

I literally just had to let a client go because of how crazy they were. This lady comes out every time and tells me to do the same thing. I always do it, then I do it again after she tells me, and then she proceeds to tell me that I haven’t been doing the next time she comes out 🤯. But that’s not the crazy part! The final straw was when she left me notes hanging in 3 different trees around her property to edge this or blow this 🤯🤯🤯. I did not know how to tell her in a professional way that she was crazy so I instead sent her a new estimate with a price increase to compensate for the extra time it takes to talk to her and do these little “extra” things. You wouldn’t believe the voicemail I received from her when she saw that I was raising her price from $48 to $61.75 biweekly cut. She questioned my Christianity and told me that her price should have been grandfathered in forever among other dumb things she said as well. Yes, some people just can’t be pleased.

[@owbeer]

the ultimate karen, made by satan himself

[@rhoonah5849]

Instead of giving her a passive aggressive estimate designed to hopefully scare her away, just speak to her in person and tell her honestly what is going on. Something like this... "Ma'am, I don't think we will be coming out any longer to service your lawn. It seems like we aren't able to satisfy your requirements or provide the quality service that you are looking for so we suggest that you contact another lawn care service than is better equipped to meet your needs. Thank you for your past business and I hope you have a blessed day. Buh-bye..."

[@bladesofglorylawncarellc559]

@@rhoonah5849 the new price was what needed to be charged anyways so either way I was going to have to raise the price, however if I knew I wasn’t interested in doing the lawn anymore, I could have told her what you suggested. If I’m being honest, I really wanted her to know how cheap I had been doing the lawn all this time hence the reason why I chose to send a price increase instead.

[@rhoonah5849]

@@bladesofglorylawncarellc559 It sounds like it was very cheap. I guess I'm just suggesting to be honest and explain it to her instead of just dropping a new bill on her. That's all. Either way it sounds like you dropped a pain in the butt of a customer. It is also low of her to play the Christian card. As a Christian myself, I've had that pulled on me. Like it isn't Christian to expect to be compensated for your time or as a Christian it is fair to be expected to do XYZ for someone. As a software engineer, I have had fellow Christians expect me to do free work on their computers and stuff. I did that one time and after telling the person that their hard drive crashed and demanded that I do everything I could to back up the data, they kept my backup media and chose to never speak to me again. No thanks.

[@joyfulkimh8961]

This is not a joke or sarcasm, but is there any chance she could have early Alzheimer’s? Is there another family member that you could speak to before upping her price? I'm a pastor's wife who has seen decline in some older church members and it's sad to watch. In the early stages it hard to tell what's going on. Just a thought.

[@stephenschufeldt9132]

Sounds like that guy just wanted to make life hard for someone else.. that’s stinks!

[@Lalaphive]

Thanks for sticking up for the employee. I watched the other video weeks ago and was so pissed at how dude was piling on. Whom ever came up with the term "the customer is always right" knows literally nothing about the service industry.

[@chrish7336]

That saying came out when businesses were taking advantage of or mistreating the consumers. It is still a good mentality to have, but it has been blown way out of proportion.

[@dafyddlewis89]

Good on Caleb! Some clients are toxic, got to go.

[@infinitedeath1384]

That client in a clown, living in his own world. Not everything is clean and tidy. Many jobs are messy. The demands from that client were preposterous.

[@alanmccormack1724]

The customer is only “always right” when you don’t own the business.

[@makoshark40]

This term only came from things like getting your hair done nails done buying a car and customizibg it. Thibgs that require a cliebts personal taste. And people took it overboard thinking this goes for all businesses because one car company used to say it

[@davidcurtis5398]

I had a business for 25+ years and sometimes the customer is completely wrong.

[@VelaiciaCreator]

The full phrase is "The customer is always right in matters of taste". So if they are given multiple options of say a fridge, their choice of which one is seen as correct and no arguments would be made.

[@maybeitsyou1317]

@@makoshark40 I only ever heard such a motto working for corporations. Grocery stores, pharmacys,best buy, target, walmart. Anywhere that is run by a large corporation. The reason they push such a motto is because they don't care about their employees on a human level. They are just statistics that can be easily replaced whenever. So in the name of corporate efficiency we let every customer be right beacuse they can more easily higher low skilled workers then trying to get business back from some customer that feels slighted. It's a bad policy that doesn't even work how they think within corporate business.

[@VelaiciaCreator]

@@RobABankWithABagel No, that absolutely was the phrase long before the internet. The confusion you have comes from the muddy internet waters itself. While yes there may be similar phrases in other languages, the modern english use comes directly from the misremembered phrase used by a certain business that spread from employer to entitled customer and so on. Also it was simply about what they bought, not the conditions of purchasing the thing, so discounts were not part of the model. While enticing a customer is useful.... it leads to entitled customers and poor treatment of your employees. That is NOT good business. Business is an agreed upon equal exchange and should always be treated as such, because of the leverage either side holds. Modern businesses are often a mix of bending over backwards... and screwing the customers back in a subtle but effective manner, both are saddening.

[@Yeasty4twon]

Sounds like Caleb deserves a raise and some coveralls for doing the extra mechanical maintenance. Getting rid of nuisance customers is also sometimes also needed too. The money just isn’t worth it sometimes

[@dirtysanchez4145]

Good workers are always harder to find than clients

[@DBCSwindow]

Nothing truer than this.

[@xungaming469]

Especially right now

[@ericdavi1231]

100% I would trade 100 customers for a solid employee!

[@emjay395]

Put this on a t-shirt

[@cward1954]

Ain't that the truth.

[@roynellbanks3315]

I watched the last vid with that customer and when he asked if you were the boss type you grinned and told him no. I laughed so hard.🤣

[@CzarYe]

Funny how true it is though. The boss type usually deal with bad customers, instead of letting their employees get berated and insulted.

[@drknight27]

You are more than a boss, you are a great example of.a good LEADER. Many professionals with direct reports could learn from you and how you handled this incident.

[@THENathanWhitmore]

I’ve been in a situation where my boss would be on my side for something ridiculous that a customer did, and let me tell you, it’s the best heart warming feeling to know that you’re part of a family

[@jacobmuehsam4759]

Hey Mike! I am a new subscriber and now regular viewer of your channel. The first video that I saw of yours was actually the first video with this client. I just wanted to let you know that I LOVE how you handled this situation, how you stuck up for your employees/continued to stick up for them, and just did what needed to be done. Having spent most of my work experience in the service industry, you are so right - the customer isn’t ALWAYS right. Just wanted to give huge props and kudos, and to let you know you have gained a loyal subscriber for life! Love your videos!!

[@MikeAndes]

Thanks Jacob 🙏🏼🙏🏼

[@rickyvlogs7983]

Work that requires physical labor should not be judge on whether you are clean or not. Most likely you will always be dirty. This was just a male Karen that just wanted some attention.

[@Zachpoteet380]

It's not like the customer is any cleaner...in fact, I'm sure he's probably even less clean than Caleb

[@stefanhoffman7052]

I almost pride myself on being filthy.

[@sandraf9706]

I’ve worked retail for years. You always had the same customers come in all the time trying to cause trouble. It’s like they felt like they had some control over you. I’m the customer and I’m always right and you have to give me what I want. I’m glad you did the right thing. If you had gotten rid of this employee he would have just found something wrong with the next one. These people love the control. Have a great day.

[@virtualomen3022]

Different industry, same thing. I've had unreasonable customers demand things from me, and even after crawling out of an attic full of sweat head to toe tell me I didn't do anything. Steps to be taken: 1. Keep a non hostile demeanor. 2: stay level headed enough to collect what you are owed, and watch out for customer "mistakes". 3: inform the customer its been a pleasure working with them, but you will not return due to unresolvable issues. 4: leave in a dignified and polite manner.

[@thefaucheaux5172]

Great video Mike! Thanks for being my KZbin "Mentor"

[@waterwoodguitars6871]

Good on you for having your employees back. As a professional painter and foreman, I get complaints like these once in a very blue moon. When it happens, it’s usually a similar situation to this and I always try to have my guys’ back. Some people are impossible to please no matter how hard you try.

[@atrainace114]

Good on you for doing that for one of your team. In a world where no one cares for their employees like they used to. It's more than awesome to see someone who obviously values the work your people put in to help you grow your buisness.

[@kjphillips7789]

I tried the "not apologize as a default" method today in fact. It made quite a difference!

[@johnnycasteel7]

It actually makes me feel good, like a man and in control to stand up for my business. Fire jerk customers, the world is filled with fish

[@spokanesfinestlawns8229]

Perfect way to handle this. Good job! I will always back my team before I believe any accusations from clients. It’s usually only unreasonable clients that seem to complain.

[@AugustSlippedAway15]

Thank you for sticking up for your employees!!! This is appreciated more than you know….and just shows that you care about the people you hire!

[@byronn.2885]

I have been the shop mechanic and irrigation technician. I always had clothes for shop work and clothes for working in the field dealing with customers. Having dirt or grass on you is a different appearance than being covered in greasy clothes. I now own and operate my own business providing property maintenance and I always do my best to be as clean as possible for the conditions. With all that said some people just can’t be satisfied.

[@IllumiNationGaming1]

Mate you have my utmost respect for sticking up for your employees, It's not often you see a boss that will defend his team before the client. Absolute legend, and I'm sure it comes back around in the sense that your employees are happy, knowing you care for them, so I bet they work harder and put more effort in since you treat them with respect and actually reward them for their efforts!

[@cv5686]

✔️You are spot on. ALWAYS stand up for your team.

[@Briggs78]

Good for you. You were 100% in the right and handled it professionally. Keep up the great work and I wish your business the best of luck as you grow.

[@zbrizz]

It's refreshing seeing & hearing how highly you view your employees. Best boss award goes to you Mike! Love the videos, keep them coming!

[@CzarYe]

I wish he viewed them high enough to be the one confronting a customer, instead of leaving his employees to do it alone.

[@markmilan01]

Great job realizing the value of your employee, and the customer who is clearly and avid complainer who thinks he’s more important than everyone else.

[@michaelhantula2892]

So glad you backed your employees, that means so much, the employees are glad to work for you, and will even work harder for you knowing you have their backs 👍.

[@Tobynsocks]

I had a customer accuse me of spilling oil on his driveway. Told my boss he had it on video what it turned out to be was a spill can of an energy drink can't always believe the customer

[@MikeAndes]

*_Have you had a KAREN like this?_*

[@harleyhoudini]

All the time bro. Great content. No mow no doe!

[@garciacontractors1240]

I respect your views on these types of things and your respect towards your team

[@treyvonlanwservice6860]

Yes

[@Zachpoteet380]

What's a male Karen? I have a few ideas based on my personal experiences...Ryan, Eric, my dad (mostly joking), Jakoby, Kyle, and I forgot the rest

[@thedungeon1288]

What other successful businesses calls the current or former customers Karen’s on a public platform? If your not careful you are going to get sued for defamation or slander. I am not wishing it so but you are building a case for him. There is no need to defame any of your customers. Fire them but your pretty much making fun of him on a platform of which he cannot compete.

[@kelvinkally]

You are absolutly correct, I ran a moble mechanic bussiness for many years and during that time I "fired" many customers. There are just some people that you can't please no matter what you do. These types of customers will waste your valuable time that could be spent satisfying a reasonable customer.

[@sethstewart22177]

I absolutely agree with you. The customer is not always right. Especially having a team member that is constantly going above and beyond to satisfy the clients, GREAT JOB for having their back!!!

[@blameitonthewhiteguy]

Having worked in the customer service industry for several years a boss like this makes a world of difference because you are correct; with some customers there is no pleasing them and you just have to cut ties and let it go. Good job standing up for your employee man, subscribed

[@saulfalcone4817]

"He was dirty" says the guy who eats 3 big macs combos every meal.

[@locVampeal80]

if you think this statement is worthwhile, pretty sure you would never work for any of this guys business's. doesnt matter what he looks like. doesnt matter waht he says. with a kind word, and a smile, you hand him the bill, and walk away. not sure why anyone is liking your post.

[@jesnie55]

@@locVampeal80 At the end of the day he is paying so ether take the money and do the job to his liking or not easy. I didn't like his attitude at the end of the video.

[@locVampeal80]

@@jesnie55 ma'am, that is why, we would work for you once. realize who you are. then smile, and walk away. i just dealt with a lady yesterday. her first words to me were, "i had a man come in here that i respected", and while i fixed her equipment, if my dad wasnt in charge of scheduling, i would never go back to her house again. there are enough jobs out there, i dont need you nor anyone else, talking down to me or my guys. ever

[@NorthStarVlogs]

It doesn't matter what you think of the customer's appearance. He's not the one being paid for a service. On the other hand, the employee is expected to be at least presentable.

[@alejandroc7357]

@@NorthStarVlogs ok but do you think the employee should have gone home and changed?

[@redwolf230]

Thanks for sticking up for your guys! Wish i had a boss like you.

[@adandiaz7053]

Just started watching your videos. And i agree with you 100 percent. I been a tire tech for 10 years. And in all those years ive only refused service to 4 customers. Why? Because of things you just mentioned. Im a supervisor and i dont like when they talk bad of my employees because i personally trained each and every one. And believe me im strict when it comes to doing the job right. It might take a few more minutes but everything you do must be done rright. Oherwise imagine a tire blows up in your face. I dont want that happening. Especially if by me training you i will prevent you from making that mistake. People say you learn off of mistakes and i agree. Thats how i learned but if you have the knowledge now to teach a new employee. Dont let the scratch a rim, leave lugnuts loose, ect. Help them so its prevented. I gotta say these videos are really cool, you defintely teach people. Good work Mike. Thank you

[@nataliadeavilapires2136]

Thank you for standing up for your team.

[@LM-ys8kr]

I've had clients like this who I've tried to help since they're older & short on cash. I lowered the weekly price yet they'd try askin for more things to be done, like "can u trim that little area or can you possibly remove the tree that fell on my property?" always asking 4 more & more

[@ericmckelvey1264]

I stuck up for my workers. You handled this quite well. You went above & beyond in my view. It's my pleasure cutting these types of people loose.

[@Panurgent]

This vid made my heart feel good, Mike. You made the right executive decision. I have had to do the same thing with low-value clients. Nothing personal; my work is top tier & in high demand. Conscientious, talented people are always in demand. Customers must understand that they are also competing with other customers for my high-value work. I didn't leave them high & dry, though. I sent them to my biggest competitor. Having fewer customers of that type is part of being successful!

[@guttahmuziksully2609]

Idk why i get so much satisfaction watching u guys cut and mow lawns but i commend u for handling the situation like u did bro 🤟🏽

[@lonewolf744]

You 100% did the right thing here.

[@TroyMcElveny1]

Good on you. Some people have unreasonable requests and have unnecessary biases. I mean who is upset that a crew who is working outside all day is "dirty". What do you think happens to these folks? the change every stop to make sure they are presentable. People are wild. Glad you had your teams back.

[@SilentHunter893]

Some people are just insane, the customer isn't always right, that's just a fact, but some businesses only care about making money. Good for them on firing the client and standing up for their employee

[@CzarYe]

I just wish he had actually stood up for the employee. Instead he let it escalate to the point where the employee had to actually physically go and stand up for himself. Alone.

[@ilyrana]

good to see you have eachothers back! a great team makes a great company ^.^ just because you work in the service industry doesn't mean you are below the customers!

[@MemoriesRR]

Absolutely the right call.

[@JediMasterFO]

Good for you! Stand up for good employees. You made the right call.

[@alexeastbay925]

As someone who has worked in the service industry as a manager at a sandwich shop, I fully support your decision. I also have turned down clients/customers and have refused service due for similar situations. I've had a delivery driver barely 18 come back crying before after a delivery cuz the customer cussed her out repeatedly being highly disrespectful because an order took 20 mins after they placed it to get to them, I did not tolerate any blatent disrespect like that towards any of my employees...alot of people will disagree with the tactics but I'm not gonna let anyone bully my employees idc if they're a customer

[@Foreverenpointe]

I've literally just found this channel and the first vid I watched was the customer you fired. I'm really proud of how you and your company handled this. Some people are NEVER happy.

[@miklomorales4768]

That was so funny how he dodged that question if he was the boss. Still didn't lie but didn't answer his question hahahahaha Let that Karen go bro If that employee is constantly working around machines I'd consider getting him a jumpsuit

[@RealCptHammonds]

You and your people are great Americans! God bless you all with continued success.

[@Lawn-Stewards]

Low-key subscribed bc you sneaked in that piece “… if u don’t subscribe you will get a call from your worst customer”… it’s Saturday bro lmao 😂 couldn’t handle so i just subscribed 😂

[@MikeAndes]

🤣 I will make sure our subscriber guarantee holds

[@jillgott6567]

I am glad you fired the client. He has every right to have the work done correctly but to speak demeaning about the people who came to do the work was wrong. You praising your employee, Caleb is great ! I did housekeeping as a sideline and I have fired customers.

[@danielslawncare]

That was an amzing video Mike, story really told well. I would love to get to my business to your size

[@zaxherytaylor791]

Love how you handled the situation by not throwing a good hard working employee under the bus! You just earned yourself another subscription from a guy who never thought he'd sub to an lawn care channel lol

[@ScottysVise]

Sounds like Caleb has what it takes to start his own company sooner or later.

[@Longtrailside]

Yep i agree, or find a company that will pay him more worth his value, so as not not start his own company.

[@everything2872]

It’s only a matter of time…

[@CzarYe]

For real, he is already doing the boss's job handling customers in person. He has more responsibility than Mike does. Mike couldn't even be honest to the customer about being the boss. Caleb basically is the boss, definitely should be paid more if he is going to be responsible for confronting clients.

[@Longtrailside]

@@user-nj1zu2nf1x i think this comment was for spongebar not me.

[@user-nj1zu2nf1x]

@@Longtrailside indeed it was

[@BlueMoonCircus]

I love employers like you! Employees are the heart of the company.

[@nastynate-lc7yf]

mike you did the right thing , I've had to let clients go to over the years for many reason .an some reason similar to yours. some people are just rude, crude, an impossible to deal with period

[@MaidensRag]

i know this video is old.. but as someone who was a cook/chef for 14 years and just started lawn care this season(im only 28), its so nice to hear more people telling the truth that the customer is NOT always right.

[@ODIN_xx]

Good for you bro! Hell yeah! People who work in the service industry get no respect.

[@FOVoid]

You are a good boss. You don't throw your people under the bus, you rather look for solutions with the customer. I like your work ethic.

[@jay.s5608]

Great good man, it's great to see a boss/company that stands up for their employees that's amazing we need more bosses like you, you just saved your employee from felling unappreciated and morale from dropping, making him more confident in his job which in turn will lead to even better performance from him and even greater service to your respectful customer.

[@tracker001]

@ about 6:20 > You are absolutely correct ! THE CUSTOMER IS "NOT" ALWAYS RIGHT" ! Good on you !

[@FFEMT2203]

I am 110% with you Mike, As a fellow business owner, I would have done the same thing you did... To be honest I probably wouldn't have been quite as nice as you were. Even if that was my only client.

[@CzarYe]

You would have lied to the customer and pretended to be an employee, and then let a disgruntled client escalate things with your employee until a confrontation ensued between your client and your employee? See, I would think a good boss would be the one doing the confrontation before it ever escalated to the point where my employee could be berated by said client.

[@dosenfleisch1310]

Your Buisness will Survive and grow because you know how to play the game, the Team comes allways first, big Respect!!

[@JeffRansom770]

The customer is not always right, you learned that early young man. Kuddos for respecting your associates and hope you pick up even more accounts to cover that small loss…

[@jenleeboo]

You are looking at and dealing with these issues in a great way, keep it up!

[@LawnMowerManBarrhaven]

Ever since I’ve subscribed to your channel No customers called me back complaining 💪🏽😂 #LawnMowerMan

[@MikeAndes]

Making good on my promises 😂

[@gamerfarms9362]

thats not always good you want a customer to call you if they have a actual complaint

[@QP300]

You, sir - is a TRUE leader. That is how you deal with customers who think they can decide how to run your business. It is better to lose the client than a treasured employee who puts his back in it every day. People should remember, that yes - the customer is always right... But they often forget, what is meant to come after that. The customer is always right... (If you want to keep him.) If the customer is unreasonable to a degree where you risk other customers or skilled valued employees, then the customer is simply not worth keeping and should be kicked out.

[@thomasc5753]

As a small business owner you are exactly right! All customers aren’t right! All money isn’t good money! That guy will never be happy.

[@lilvfr400boy]

Good on you sticking up for your guys like this 👌 I’d be proud to work for a company that respects its staff this much

[@playgroundofsound7683]

I think its funny u told him u weren’t the boss 😂😂😂

[@jamesgarrison6430]

Glad you stand by and stand up for your employees

[@mikekopisz1227]

Just saw pt.1 and that's a good call on dropping that yard,cause it honestly is a garbage yard...Caleb sounds like he needs to be a crew leader...going by the way you speak about him,he seems like he's dedicated to helping your company grow....just the $$$$ he saves you on repairs is something that you should definitely take into consideration,cause most repair shops charge anywhere from $65hr for 2 cycle and $80+ per hour on 4 cycles and zero turns(I have well over 25years in the game,so I can definitely say,I've seen it all and came across many clients like that.... piece of crap yard as it is,then wants to complain) ...drop a $40 junk yard,I bet you'll pick up 2, $80 yards

[@munkiking4511]

+1 for making Caleb Gang leader, Ahem I mean Crew Leader :)

[@rogermacdearmid4380]

Good on you for sticking up for your team. You are 100% correct in that the customer is NOT always right. There’s a balance to be struck, but in this case you were justified in firing he guy. I’m glad that you posted his face in the video, one, so he can be identified to his friends and family, and two, so we can all see what kind of idiot he is.

[@Mypainfullyaveragelife]

Obviously I respect this video And the message. However, In the KZbin studio function I would use the blue feature to blur his face out to avoid legal issues etc. I’m just looking out for you and obviously your successful company.

[@billable1861]

That’s a good idea

[@visioncorp5228]

Cry more lol. What a worthless comment

[@terrystephens1102]

You handled this situation very appropriately. Your staff deserve your support - not all customers are right. 😃👍👍👏👏👏

[@thecolorcyan9569]

Mike you should email this video to the customer

[@naberliz]

After the first call with the complaint, I texted Cayleb and told him what was said. He said “Do you want me to go back? I don’t want to cause trouble for the company?” I said, “ Not for the company. For you. And explain what you are and do for the team. If he is a good perfect person he will highly respect that you came back to see what his concerns were and address them with you.” Well Cayleb had the guts to do it. And sadly, unlike a high quality old timer, had the wrong response. I am so proud to know Cayleb, work with Cayleb and publicly defend his stellar character.

[@GunzIsWearier]

Awesome Boss!

[@jamiechristian9710]

OMG YES!! Please call Jonathan and talk!!! It has been a freakin season!!! Over it!

[@fernando.3352]

Respect

[@TheCleanersCupboard]

Well done. Totally agree with your process in dealing with this situation. I own a small cleaning business and there’s nothing better than being in a place where you are able to fire bad customers. You have a new sub from me 👍🏻

[@ccvee7287]

Ahh the joys of owning or running a business. 🤪

[@DaleChapmanCornwall]

I highly enjoyed this video from an employee for my father in the same industry in the UK. We have no issues like this, but the man in charge thinks before he acts, a lot like you, you mentioned it yourself “tunnel vision”. Caleb is clearly a massive part of your team you cannot deal without. Respect to you and looking after your staff when a customer was out of order quite frankly. Respect

[@Intellgenttwig]

If I was Caleb I would have said i just worked on are mowers before coming that’s why I’m dirty

[@MikeAndes]

He did. He tried to explain/apologize

[@bradmiller6023]

I just picked up this vid.... I wrote a comment yesterday on your previous vid. I stated that if it was the 1st job of the day the worker should look presentable with clean face and cloths ( I understand work cloths... I mean washed when I say clean). In this vid you gave more background to the employee story and I can understand him showing up somewhat dirty for the 1st job due to his other duties. I am extremely happy to see that you got rid of such a toxic costumer, if you would have done anything else you would have lost good employees. Most likely he was angling for you to refund money to get service for free or at a reduced rate. My opinion If his fat *** can paint a wall it can mow his own lawn it would only take him about 30 minutes as you showed in previous vid., and if he did not like it it would be his own fault.