Lovesac Review | Is Lovesac Sactional Worth it? | Why I'm Returning my Sactional Sofa

Hey everyone! Thanks for stopping by my channel. In this video I'm going to covering my Lovesac Sactional sofa experience and why I ended up returning my Sactional couch. I briefly discuss what the Lovesac Sactional is, my buying / purchase experience, and then share my thoughts on the Sactional sofa and why it didn't work out for me.
Please note: This is my personal opinion and experience. Not everyone may have the same experience or level of expectations. I just wanted to share my thoughts on what is definitely an investment purchase.
I hope this can give some insight for anyone who is considering investing in a Lovesac Sactional couch.
ALSO, I’m super awkward with a bunch of head turning to look at my notes and out of nervous habit. SORRY ABOUT IT.
Timestamps
0:30 What a Sactional is / how I chose this product
1:35 Purchase experience / cost
3:37 Shipping & setup / assembly
4:50 Why I'm returning overview
6:02 Return reason #1
8:45 Return reason #2
10:01 Return reason #3
11:03 Return reason #4
12:44 Return process
13:22 Conclusion
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💜 Thanks for watching!
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[@MissAnnieB]

A COUPLE OF FOLLOW UP NOTES: If you are watching this video because you are trying to decide if you want to invest in a Sacational, please keep in mind this is ONE negative experience out of MANY positive ones. The Sactional wasn't a good fit for my lifestyle, but that doesn't mean it won't be a good fit for yours. If you KNOW a modular type of sofa is what you want and you have a higher budget to work with, then it may be a good investment for you. What it all comes down to is your lifestyle and cost vs product experience. As far as the covers go, many sales reps recommended the plush velvet ones saying they are the most durable and easy to clean. Please just keep that in mind. 💜

[@_TrueAnavrin_]

Miss Annie Guaranteeable, Reconfigurable, Maintainable, Changeable, Sustainable, Upgradable, Loveable, End of Life able!!!!

[@MissAnnieB]

@@_TrueAnavrin_ Glad it's worked out for you!! 💗

[@MrOddmanout1]

Yep, padded velvet. Good looking, pet hair doesn’t stick, cats can’t really get a satisfying scratch grip, so they ignore it.

[@ritawashere5787]

Thank you for the video, at 2:44 I cannot believe how sloppy it looks. I have been considering it. I'm older, on a fixed income, suffer from lupus and basically I'm home quite a bit so furniture for me gets used, because most often I have to rest on the couch. And let's face it when I'm home comfort is everything ☺️ anyhow, with that said serious if you have found Furniture but you're happy with. If so I would love to hear what brand and how it's holding up. I2m five-foot-eight, I'm not a fat ass, I'm average weight smiling emoji but as I said I like to lay around and get comfortable f anybody out there has any tips or advice please send them my way. Have a beautiful day ❤️

[@MissAnnieB]

@@ritawashere5787 Glad I could help! & Thank you for watching 💜 The Sactional isn't a bad couch, it just isn't for everyone. I think most people are looking for a happy medium between comfort and aesthetic - and unfortunately I had a really hard time finding something that had both. The new couch I ended up with is a Chesterfield from Pottery Barn, which is definitely better looking than it is comfortable. Good luck on your search! It is exhausting!

[@nesco7615]

That price is a kick in the SAC.

[@tempolost]

Nice!!

[@dickjohnson5025]

Make it a double

[@anthonym9470]

HAHAHAH

[@TheDirtyCaller]

k

[@retrorampage9015]

It is lifetime guaranteed..

[@itsmellyy]

I got my Lovesac back in 2011 and many years later it still holds up. Back then there was this insane deal for 4 sides, 2 base chocolate velvet for $1200. Then again, it must's been a younger company. It has gone through many apartment changes and we are planning to upgrade. Definitely it sounds like you may have had a bad store experience. I just went to my local Lovesac recently and my husband and I had WAY MORE knowledge than the salesperson. I recommend to anyone please go to the store, try it out, do your research, and make an informed decision.

[@mohammedlabeeb]

Thanks for your honest review. I really appreciate it. I was about to buy one after I saw a commercial online, but I did not feel comfortable buying it. I saw your video and it has been super helpful. thanks a lot.

[@reneev7003]

Pricey but will last through my lifetime. I am only commenting here because I own one. Most comfortable couch I have sat on by far.

[@truebengalsfan]

How long you had yours and how often you use it ?

[@luisito1273]

Great review, very informative, lots of details on this review, thank you. I just bought a stock and before I bought anymore I wanted to find out more about the company. And now I’m wondering why in the hell did I bye that stock. Anyhoots, thanks again you’re a great reviewer and keep doing reviews for other things you rock.

[@aphetrerryac3603]

Thank you -- yes very helpful! I had gone back and forth with investing in a Lovesac sectional, but every time I filled up my cart online something would make me go back and look through the gallery, and, yes, some of those sectionals looked "slouchy" -- requiring the pillow fluffy thing you have mentioned. I, also, thought that would be just too much to have to do at the cost of my cart. I have suffered through with couches, in the past, that constantly looked slouchy and required constant fluffing. I am not furnishing a forever/retirement home. I just wanted something aesthetic pleasing to my eyes and worn well (washable covers, replaceable parts, easy to reconfigure). I went with something far less expensive, but in the back of my mind there was still that "what if I had gone with the Lovesac sectional.....?" Again, thank you. I am at rest.

[@dempseydoodles]

With 4 kids (ages 10-17), we chose the Sactional Sofa for many reasons. Being able to keep the same sofa and change the fabrics was one. Another was the construction. Another reason was due to the ease of changing the sofa around to suit our immediate needs…. Now as for shallow vs deep setup…. It’s all in how you articulate the base. The sofa bases can either be configured so you have a longer setup (not my preference), or a nice deep relaxing lounge experience. Knowing this prior to purchasing it was something that won me over. But mainly, my main purchase reason was because we went through 2-3 sofas that never stood up to the toddlers beating the crap out of them. Getting the sactional sofa from LoveSac was by far our greatest comfort investment for a piece of furniture because it’s the #1 piece of furniture that has lasted over all others. It’s still kicking and we plan on expanding it this summer by doubling the size (plus an extra base/side or two). Just as a sidenote, as per the building/quality of this type of furniture. Lovesac constructed the sectional sofa with real wood as opposed to a lot of other furniture that is literally slashed in half as far as pricing is concerned because the competitors or what some might consider to be competitors are really not because they use particleboard and pressed wood. Sectional sofa is constructed with real wood. The durability (and lifetime warranty in the construction) in this couch is unlike any other I have ever seen because I’m 180 lbs and I can stand all around the couch and it won’t sink or sag. If you’re looking for long term, the cost of 2-3 sofa sets is nothing compared to the singular price for a set to suit one’s family. As the saying goes, “you get what you pay for.” I love your honest review! Thank you for sharing ☺️

[@anellawrites]

Thank you for this comment. I kept thinking her reasons for returning the furniture were shallow and demanding. 1. There’s no such thing as a magic couch. 2. Obviously she didn’t order enough of the bases to level her sac appropriately. I’ve just started researching the product, but already I love it.

[@dorisboyercummings4984]

I'm sofa shopping cause what I bought from Ashley furniture didn't last and I don't have children. I paid $1,400. for it. Research on the love.sac is important cause I'm tired of buying sofas. Thank you for your comment. I'll visit the store before I buy. Hand's on approach.

[@debramason7237]

​@@anellawriteswouldn't that be the sale's people's fault? I'm sure they told her the pieces to get. Anyway, I don't think she's picky at all. I like my sofa to look neat. A big thing for me is not having to fluff cushions every time we use it. So, that's valid, and something she thought she researched. In addition, the fabric she got was recommended and on display, so why would it pill? I bought a Radley sofa from Macy's. My husband is 6' 3", and I'm 5' 4", and after going everywhere from Pottery Barn to Ethan Allen, it was the only sofa that was comfortable and fit both of us nicely. We got the gray chenille 4 years ago, and everyone thinks it's new. I never have to fluff it... Some say it's firm, but it's perfect for us. We paid $900. We just built a new house, and though I really thought about a different style sofa, we have been so impressed with everything about this sofa that we are ordering 2 more in a velvet fabric. The day I pay $4-10,000 for a sofa I have to put together will never come, lol.

[@debramason7237]

​@@dorisboyercummings4984try Macy's Radley... We've had it for over 4 years in gray chenille and we just ordered two more in a sand velvet for our new home we just built. It still looks brand new after almost 5 years, and they have sectionals as well. It is there best seller. It's under $1000 almost all the time, and I swear it's a lost leader. Someone was helping move my sofa to get something that had gone under it, and they couldn't believe how heavy it was. Every single cushion can be flipped for wear, although there is no wear at all. The cushions are former, so they hold their shape, but we find them very comfy when lounging. We sat on a lot sofas before we found this, and truly we loved it before we even know the price.

[@piajensen3223]

@@anellawrites Idid you get it? I just received mine. We have a very small living room so the deep seat were too overwhelming for us. Also I am not using the back cushions on mine I bought regular throw pillows and now I have a comfortable sofa . I also got the standard fill.

[@anytajp7419]

I was in the furniture business for years and I can tell you that an average quality sectional costs about 3k and will last apx 5-7 years with normal family/pet/kids wear. I have looked at these sectionals and though they are not cheap, they are worth the cost considering the lifetime warranty. In the long run, it is cheaper.

[@MissAnnieB]

I can definitely understand that - the lifetime guarantee is pretty awesome!

[@Bridgez777]

@Anyta JP Exactly! About 3k & still looks decent 5-7yrs max. So the 'lifetime guarantee' on this lovesac.. what do they just keep replacing it? Bc i just dont see that foam holding its shape, pillow fill staying plush, mdf holding up, i could go on.. js *it IS an Awesome concept, i just don't think the price lines up with product, esp having to buy everything separately 😏

[@Justin.Hawkins]

Might want to read the fine print on the warranty. It's not a blanket warranty, excessive wear is not covered.

[@edtruesdale4070]

I believe the Lovesac warranty says that "hard" parts have a life time warranty. Cushions, fabric, etc. warranty varies with the product selected from 3 to 5 years. FWIW, My experience is that all loose cushion sofas at some point end up being sloppy and slouchy looking. I see the ability to rotate cushions to different locations to distribute the wear and the ability to replace covers at a some point a big plus for the Sactional.

[@Travisjoe31]

@@Justin.Hawkins right normal wear and tear it will look like your standard 800 dollar sectional in a decade...and you'll be tired of it

[@michaelszwed3371]

I never really leave feedback on anything on You tube, but the fact that we have had a total opposite experience with ours I had to. We absolutely LOVE our Sactionals. I research the crap out of anything I buy so I was well schooled in the item. Costco was having a LOVESAC weekend and we looked at it live. We spent a lot of $$$, don't get me wrong it was a crazy amount, but we had to donate a couch that we spent 3500.00 that basically fell apart in a year. We bought the 8-10 package, with the deep cushions backs. Costco also threw in about "retail" 2000.00 worth of blankets,pillow, cup holders, city Sacs, and tables. We have 2 Great Danes and 1 Lab, we all love the couch. It is so well built and we change it around all the time. The fabric, we got the plush velvet, we have not had any issues at all. We have had 2 bad spills on it and took the covers off and washed them and came out brand new. We have had our Sactionals for 6 months and it gets abused everyday and still looks brand new. We change the couch around every few weeks when we want to try something new. We have had no one issue, out couch lays flat and is built like a brick-house. DO I wish it was cheaper, yes, but can see this couch lasting many years. Sorry for your bad experience.

[@MissAnnieB]

Glad it worked out for you! I know there are a lot of people who definitely consider it a great purchase. 💙

[@katherinehopkins9315]

Hi! I was curious if you paid retail on the sactional and got all the accessories for free or was there a discount on the couch itself?

[@extrasacha]

Michael Szwed which stuffing did you choose?

[@BANANAHAMMER420]

@@MissAnnieB no not at all these prices are absolute trash!!!

[@AttractionSpot]

Amasome you git it at Costco cause it was the cheapest value there. But my area hasn't had them at Costco but my mom told me she got hers at Costco. I love mine too.

[@stefaniepollack6336]

Thank you soo much! You have just saved me a lot of headaches because I was just in the lovesac store today and I picked out the 5 and 5 lovesac with the lovesac foam with the same exact covers that you picked and I was gonna go tomorrow and purchase it but i am definitely not now after watching your review! You are the best and you saved me a lot of heartache!

[@MissAnnieB]

I'm glad my info could be helpful! But I do just want to note - even though I wouldn't recommend that particular cover (especially if you have kids or pets), the sactional could still very well be a good fit for you if you know you want to utilize a modular type of sofa and have the budget for it- it just wasn't a good fit for my particular lifestyle. Everyone I talked to before making my purchase (I didn't listen obviously) recommended the velvet style covers. 💙

[@seanconroy3567]

Excellent review very informative. We were thinking about purchasing a sectional from love sack. I saw the commercial for it but knew nothing about them. Your review helped a lot! Thank you

[@annetteconroy3131]

I have been interested in this product for some time. I liked your review because it offered visual examples and details. You seemed to have covered a comprehensive list of issues. Thank you!

[@MissAnnieB]

Annette Conroy Glad to give some perspective! Thank you for watching 💕

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric that she didn't maybe know they had. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@mattbaldwin]

LOL @ the shim. I went into the store and asked for more boots and they gave me them for free. You do not need to shim legs.

[@nickice7009]

Thank for your honest opinion. So many videos out there are set up to just show how to assemble and that’s all. I’m a firm believer that nothing is perfect and there’s pros and cons to everything. However, when the pros outweigh the cons that you agree with it’s well worth a buy if the cons Outweigh the pros then obviously you need to really think about why are going to buy or not buy something. Your review is one of the only ones on the Internet that I could find that has a real outlook on things. People who work hard want to spend their money on some thing that will really be great don’t have extra money to throw away so you’re providing a great service to our community. Thank you.

[@MissAnnieB]

Yay I'm glad I could help! You think EXACTLY how I do when making a big purchase! A lot of people here are calling me out saying I was too poor and shouldn't have bought the couch, which was not the case - I just expect amazing quality with an astronomically high price tag! 😆

[@life_lived_well_8]

Great review! This is such an amazing resource for those of us that are thinking about buying one. Not just your honest feedback but also the comments. Sometimes I really love KZbin!

[@LovettBelcher]

Just looked at this store yesterday. Very informative video. Love the way you said everything. If wasn't negative, you were just stating your experience. This helps me so much since now I have an idea of what to look out for and any problems that may arise for me. Awesome job!

[@MissAnnieB]

Thank you so much! I'm so glad I was able to help and you got precisely the message I was going for. 💗

[@RT-kr4hv]

Very helpful honest and you did a great job! So many concerns I have about any sofa purchase, you addressed so well. Thank you for helping me with my decision. I hope your return was completed successfully and without further delay.

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric that she didn't maybe know they had. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@thesaltlifemanshow5522]

I'm I the only one wishing you knew that it is called a sectional not sactional. But hey whatever

[@tarnesh88]

I honestly agree with you on the price however I think you should have contacted a different store. My store rep told me about me deep back pillows and suggested I wait and see how feel and they would honor my original sale discount(free covers) if I wanted to get them later. They also told me about the fluffing with the Lovesoft. They also told me about the poly linen peeling. I did have the same problem with the seats not lining up however I called the sales rep and I set it up wrong and that’s why it messed up. I got a shoe map and it’s all perfect now. I did brake a base moving and they sent me a new one in a week. I’ve sent both my parents and 2 of my friend and only one of us had a bad experience and it was moms fault but the store still worked with her. I’m sorry you had such a bad experience. I hope your happier with your new couch.

[@reelcatch22]

Thank you for your honest review! I've been considering the Lovesac Sactional Couch for a while, and the stealth tech surround sound feature has me intrigued. Your insights about the potential concerns are valuable, and I appreciate your transparency. The showroom experience was fantastic, but the lint balls, saggy mess, and customer service issues are definitely things to consider. Those three thing specifically would drive me out of my mind. Your review has been a big help in my decision-making process as well as everyone else who has commented. They took me out of a state of impulsive buying. I might still explore the 90-day trial, but for now, I'm looking into other options. Thanks again for sharing your thoughts! 🙏🏼 If any future reviewers have input regarding the stealth tech audio.. I would like to know your experiences. I got pretty caught up in the immersion in the showroom. Does the feature disturb neighbors. The stealth tech gets pretty loud.

[@stevejanek8072]

Thank you so much for a very informative and well presented review. We were considering looking at these. You saved us a tremendous amount of time and effort!

[@slich-266]

Thanks for sharing, loved the “magic couch “ comment. Made me laugh, definitely make me want to slow down on jumping right in. Probably a good idea on and costly purchase. Great review!

[@missjerlady]

This was by far one of the best reviews of a product (from your perspective) I've read. Thanks so much for your time :)

[@CorvusGenco]

Thank you for your honest and thorough review. My wife and I are looking for a couch to fit in our first cabin (302 ft²). We will be going to the nearest city in a few weeks to visit the lovesac store and look at the sectionals. We are not sold on them yet but have always wanted a lovesac since we were both in our teens when they first came out. My wife loves to sit with her legs curled up and to snuggle so deep cushions are a must for us. We will just have to check them out in person to get a better visual and feel for them to see if they fit our needs. Your review gave us both a lot to think about and look for when we go to the store. I greatly appreciate it. I am the one designing the interior layout of our cabin to finish building it out. So I am very mindful of space needs and functionality along with the aesthetic look we both have discussed wanting.

[@Loveamandapatrice]

I just don’t understand why it cost so much if I have to put in so much manual labor to put it together. Stuff like that annoys me a lot.

[@tonydoberman21]

You can pay for assembly and white glove service

[@mgregory80nook]

...so you're annoyed at the entire concept of this couch? lol. The whole point is that you can take it apart and put it together again in different configurations. Agreed. Price tag is too high. But it's high *because* of what annoys you.

[@Loveamandapatrice]

insomgineer I promise you’re going to be okay by my being annoyed. Also, I was talking about the initial labor it takes putting the couch together, not the configurations.

[@ExposedRoot]

@@Loveamandapatrice You're still missing the point!! COMPLETELY!!!!

[@Loveamandapatrice]

ExposedRoot I honestly don’t care. I understand the concept and purpose. I am just annoyed by the process and THATS OKAY. If you’re not annoyed, great.

[@ethankibler4189]

Worth the price point. I have had a sactional for over two years, I weigh over 300 pounds and I am really rough on my furniture. The price point is due to quality. It has held up like a dream. No wiggle. You pay for what you get. I have friends who bought elsewhere, big regrets. Love it!

[@MrDbaker360]

I’m a bigger guy also I kill couches lol

[@katieshamblin]

Which fill did you get?

[@AlwaysAmTired]

Thanks. I'm also over 300 and my main concern is just finding something that will hold up

[@davidhill8151]

Thanks for the honest review, and your pinned comment to put it into perspective. We are on the hunt for a sofa, and you're right, it's not fun! Can I ask what you ended up getting?

[@jusdesireable3224]

I agree with you, if I'm paying in excess of 3K I wouldn't expect the issues that you encounter, thanks for the review.

[@s.hughes3188]

Thank you for sharing your experience. I was thinking about purchasing the Lovesac.

[@PsychoJunior1]

I agree 100% this product is not for tall people lol I'm 6'3" wife is 5'9" no head rest unless I slouch or lay down. And yes the continuous fluffing was annoying! We didn't fluf for a week to see what it would look like... Looked like Play-Doh all in all it really wasn't worth the price it got sent back. Love your review i hope lots of people see it before they purchase this product.

[@JbbJake]

I recently purchased a Lovesac sactional and love it! I had first seen them almost 7 years ago in a mall in Delaware and I had to have one.. I purchased a house and said why not! We love it so far! Life time warranty on hard parts and 3 year on soft, how can you beat that? If you move and need a bigger couch you buy another seat and sides.. you're down sizing? Sell a seat and side or store them inside of eachother and in the basement! Painting the livingroom and it doesn't match? Buy new covers! I think this sofa adapts to any lifestyle flawlessly.. we cant fit it 3 length wise so we did it 3 deep with a chase lounge! Cut the length from 117inch to 98! (Our last couch was 96inch without any chase.. so we love it!) We also stuck with the square arms and not the rounded arms. Definitely didn't do your homework. Sorry you didnt like it

[@blinkingwhiteguy2244]

this is like a year later but anyway, my family has had a sactional for 5-6 years now, and it’s been so convenient for us. our home flooded a few years ago and the couch covers we had weren’t being sold anymore, so we just washed them. the pieces were easy to move upstairs and the ones we didn’t move, we replaced. we have movie nights every once in a while and we can reshape the couch which is nice. if we don’t want a big couch in the living room we can just move pieces upstairs and make a loveseat there. it’s really convenient for us and comfortable too

[@TheCodesterr]

Thanks for being real! Good stuff

[@LittleMachine89]

You should get a flexsteel sectional. They last for freaking 20 years I swear by them

[@tnbdynomite1988]

Miss Annie: thanks so much for your honest review. You were spot on with every question/issue that my husband & I had. I'm now subscribed to your channel (something good, thanks to LOVESAC...LoL) 😁

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric that she didn't maybe know they had. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@preparehomeinchrist]

This company is also huge into sustainability. So you are paying also for recycled and sustainable product to the max. Like as I have researched this company, this is a HUGE HUGE focus they have in their packaging, in their product etc. Great review! Such helpful information.

[@virginia-gingerloy7124]

I have been trying to talk myself out of buying this product for a while, and your video addressed some concerns that I had. It actually convinced me to buy (I know, wierd.) Thank you for stating your height, and mentioning the deep side vs standard, for us short people it is good to hear why you gave it a negative mark. Only question: #4 stated as fabric, which fabric did you choose? The linen? I was looking at the corded velvet, wondering if you had any thought on that?

[@MissAnnieB]

Glad I could help! That's why I made this video! 💙😁 I believe my fabric was Poly-Linen and I know the color was definitely called Seashell. So everything I had read and what the sales people told me, is that the best fabrics are the velvet ones - so I would definitely say that would be your safest bet. I just know velvet can be a magnet for pet hair. Good luck and I hope you love your Sac!! 💙

[@lindamariexo]

Same! The regular seating fits my 5’2” PERFECTLY I sat on one today and I’m highly considering the purchase. I can never find a couch that my legs will touch the floor while seating and this one was like a dream!

[@RadiologyCarols]

Hi! It's been 5 years :-) Are you still happy with your LoveSac? Honestly the things she mentioned really don't sound like a big deal, except the fabric issue - and we want leather anyway.

[@Laroc1982]

I am so thankful to you for making this video! I saw this couch on Instagram and was seconds away from purchasing.

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@rob9204]

We've been considering one of these. 1. Thanks for the objective review. 2. People are still reading your review after 2 years! 3. You don't have to qualify/apologize for your experience. 4. Cool t-shirt.

[@Joeshmofoshoyo]

That answers my questions, thanks for the honest review.

[@ccjohncc1]

Thanks for taking the time to make this video. No doubt you have just saved me a lot of time and trouble. From reading a few comments from satisfied customers I think this is a good fit for New York apartment dwellers type who are making the bug bucks but space is a big commodity and moving is easier. I live in the country on a fixed retirement.

[@MissAnnieB]

Glad I could help out! I agree - it's not a fit for every lifestyle. Good luck! 👏

[@bluebell5390]

Check out the ilounge from crate and barrel. Deep seating and durable. 2 dogs and a toddler, over 7 years old and still looks brand new.

[@avantigabourel7384]

Hi just wondering is yours configured in the deep seating arrangement? Would you say it's more comfortable than the standard seating?

[@alexandernewsome1581]

This is exactly why reviews are amazing !

[@MissAnnieB]

So glad I was able to help sir!

[@pamlooman8045]

Thank you, very helpful.. love your honest review and experience with the Lovesac..

[@debra-watson]

Thank you for well-informed review....it has definitely changed my mind on purchasing the sectionals from Lovelace.

[@louisemccann3169]

Thank you for your review !! It was very helpful. Thank you for taking the time !!

[@MissAnnieB]

Glad I could help! Thank you for watching and good luck with your sofa search! 💙

[@abbye8564]

What did you end up buying as the replacement for Lovesac

[@umavaja9460]

Thanks for detail review, It is very helpful.

[@techsocial626]

So... what couch did you end up going with?

[@nesyamiracle]

Just looked at one of these products last week. You did a great job on this video. Definitely changed my mind... Thanks!

[@MissAnnieB]

Glad my info could be of help! Just keep in mind, I don't think it's a bad product - it just comes down to if it makes sense for your lifestyle and budget. 💚

[@caitluvscoffee]

This is such a helpful video, thank you for taking the time to do this! Similar to your experience, my fiancé and I were swept away by the salespeople and the idea of this couch...I think we'll take more time to really consider it now. Thanks!

[@MissAnnieB]

Yes, it's hard not to succumb! 😂 Glad this could help somewhat! 💙

[@DARK_AMBIGUOUS]

We have a Big One in our living room and I have a Pillow Sac in my room, I’ve never seen their sactional in real life but it seems like in my opinion, being able to rearrange it makes it worth the price and all of the other problems with it

[@Bladezz7]

I'm looking at a lovesac to replace my 1998 built lazyboy sectional (i've owned it the whole time). I have super high expectations at this price point. Just the fabric concern alone is driving me nuts as the fabric on my lazyboy is still in such good shape absolutely no tears and only limited fading. Thanks for posting this review - very helpful!

[@MissAnnieB]

Glad I could help! Good luck! 👏

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric that she didn't maybe know they had. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@crawler8192]

Thank you for the review! Very helpful!

[@Tyler-nd5cp]

Thank you for review!! literally almost bought tonight

[@mychelleeaton7881]

Thank you for making this video! It was very helpful for me. My husband really wants to buy a sectional, and I have been concerned about every issue you addressed.

[@chloedickson6275]

Annie, Thank you for the helpful video. I noted in the overview picture of your couch that the seat cushion showed indentation where you sit. What type of seat cushion fill did you buy? We are looking at the firmest version. Considering buying but have had a previous nightmare with our current couch from Pottery Barn which is falling apart after 2 years. Very unsatisfied. (fabric fading/pilling, frame creaking and arm broke down and cushions always look horrible). Don't want to repeat with this couch.

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric that she didn't maybe know they had. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@tempolost]

I subscribed due to your very down to earth reaction to an expensive product.. And Thank You, it helped my decision.

[@MissAnnieB]

Thank you!! Glad I could help! 💚

[@imscanon]

This kind of sofa is meant to be cushy and comfy which is why the fluffing goes with it. A ribbed fabric like you got is high durability but of course would catch fuzz so a smooth fabric is the better option for you. A multicolor fabric is also better for that than a cream sofa which in any fabric will show any fuzz that gets on it esp if you are into wearing black clothing. I'd never heard of this sofa til I saw it on FB today and thought I'd check into it, but it seems a lot like the cloud sofa, which is so popular and also has the fluff thing needed. I didn't hear anything in your vid that actually detailed anything wrong with the sofa though or with the quality of it, just more preference things. I regular good quality sofa with foam cushions would probably be better for you.

[@fredziffle5219]

Thank you for posting. I appreciate your honest review. Looks very labor intensive. A family with kids needs less work. Having to work at replacing the cover does it for me, no thanks esp. at their prices.

[@KP-qr2nd]

Although I found this review honest (from Miss Annie’s perspective, at least), it seems to me that a lot of people think the price of this furniture is outrageously astronomical and therefore hold it to a ridiculous standard. Do I think Sactionals are affordable and easy on the average person’s budget? NO. Do I think Sactionals could be a reasonable investment and that they could provide value to a family/home that exceeds the price tag? YES. Most of us have spent our lives buying economical/cheap furniture because: 1) It is what we could afford at the time, 2) We have children/pets and/or a messy partner, 3) We know we are going to want to rearrange and change the room and its decor. Because Sactional pieces can be moved and the covers changed completely, there is value in the versatility. Because the covers can be removed and cleaned, there is value from the protection of any ‘oops’ moments from the more feral members of the family. If Sactionals truly have a lifetime guarantee and a customer finds them comfortable and supportive, then I feel the cost is an investment that pays off in the long run. On a side note…I purchased a leather sectional ON SALE from Bassett Furniture for $3000 about 4 years ago. (Original price was over $12,000. 🤢) That sectional was perfect for me and my doggies at the time and it is well made. Now, I wish I could change the living room but there is literally no other option for the placement of the sectional, and the 1 dog I have left has mangled the leather arms with her nails due to dementia and her freak-outs. Now, obviously, my situation will not apply to everyone else’s circumstances. I just wanted to say that I sure wish I could at least fix the arms on my couch, even if I can never have the option to move it around for a new look.

[@dempseydoodles]

Easy fix. Once you remove the fabric cover you’ll see the cover which holds down the foam… it’s as simple as cutting it out and replacing the damaged foam/fabric. If I can find the video showing how to do the repair, I’ll post it here for you!

[@krazyboutkeekee92]

Yes I think people (me included) are not use to paying that much for sofas & in turn assume they should be perfect...in her defense it was probably the highest price she had ever imagine couch could be 🤷🏾‍♀️

[@daOrgRock]

Totally agree. They can be pricey, but that price did not seem overly pricey for a sectional. I have seven seats in my setup.

[@NyleveSivad]

May I ask how many pieces did you purchase? I think I may have missed that. I recently purchased 11 sides and 8 seats.

[@greenthum39]

Miss Annie I wanted to complement you for your excellent review. You gave us the good the bad . I was very impressed that you explained everything you did to try find that was wrong for what the cost is of everything. I wold like to ask I you would to tell me anything Om is

[@greenthum39]

We

[@greenthum39]

300 d h it deer

[@86steventura]

The deep seating pillow(small) wasn’t an option when I placed my order with the configuration setup that way. 2 standard and 1 deep seating for L configuration. Once I added my order, it just came with standard pillows. I had to cancel my order and literally had to send a picture of the setup shown to match it and correct my order. It also notes during the build process that all pillows are not shown and you will be getting them. Good information on this video and was able to correct my order before they shipped all the wrong stuff. Thank you

[@valkyriesardo278]

Thank you for the clear explanation on why you dislike your purchase. I understand the deep seating versus standard seating option. I have to conclude the standard seating dimensions are for those who prefer to sit with both feet on the floor. I assume you didn't want to test your preferred sitting posture in the showroom. The shoe design and pillow plumping are not a deal breaker for me. I am concerned about the fabric selection as I despise pilling and have chronic dog hair in my home.

[@Reedith]

I absolutely love my LoveSac Sactional I to use them in only the deep configurations because that is much more comfortable! I don't know what you're talkin about by losing half your configurations every configuration can be done in deep as well you might need one deep side in order to get them in those configurations though which they sell at the same price as the regular size side !!! as far as needing a separate cover for the back pillows for use in the deep configuration that's not true at all. If you fluff your pillows right they all fit just nicely in the deep configuration! In terms of fabric and covers I went with fur and leather which I think is the smarter option because you don't have any of the pilling or sticking issues

[@j.c.7555]

This review was extremely helpful. Thank you for your honesty. It is pricey for what the problems are.

[@judgementdayprep]

glad i saw this video before buying , life saver !!!!!

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric that she didn't maybe know they had. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@lawrencewallace4533]

Luckily for me I bought the lazy boy sets I wanted and the lovesac. Comparing the two is a clear indication the difference is. If you have kids, family, pets ect, lovesac is for you it’s ment to last through the abuse year after year. But nothing beats the comfort of my lazyboy.

[@majorgear1021]

Which lazy boy couch did you get?

[@jimmytimber7074]

So me and my wife have wanted one of these couches for close to 10 years. We bought a lovesac bean bag about 15 years ago and it was a excellent purchase but it was just a pain to move and fluff all the time. Overall we were happy with it but we ended up giving it to my niece. About 4 years ago we looked into these sactionals pretty seriously and i just couldn't justify the price and we went with a cheaper couch. It was a huge mistake and ended up being junk and once again looked into the sactionals. We finally just pulled the trigger on black friday. 30% off plus 5% off for military discount and the set up we bought was still 6k. I honestly think any couch over 4k is just insane. It was a very hard pill to swallow. We have had it for a couple days now. I thought set up was easy just a little time consuming. It was nice having it delivered to our doorstep and honestly i liked how easy it was moving it into the house. Its much easier than moving a full size couch through doors and one person can move any piece of it around pretty easy which is huge in my opinion. These couches are expensive but they are very good quality. Its all high quality plywood construction and its an extremely solid couch. We got the standard fill and i honestly dont see it losing form anytime soon and we went with velvet covers and they also seem like high quality. We did the standard seating but the couch is in the shape of a U and we have a ottoman in the center. I think its plenty comfortable so far. Is it worth the price? We haven't had it long so its really hard to answer. I would say probably not but everything is overpriced now so what are you gonna do. What I do think is awesome though is being able to take it apart and clean it completely. You can also build it however you want obviously and add on if you want. With kids and pets you really cant beat it, also being able to replace anything if it gets ruined is huge. Its a high quality couch probably overpriced a little bit but you get what you pay for. Whatever you do decide on i recommend doing alot of research and dont go cheap. There is alot of cheap furniture out there. Its either go cheap and get a few years out of a couch or go with good quality and get something that will actually last. I have no doubt that the lovesac sactional will be at least a 10 year couch for us. Dont buy junk you will pay more in the long run like we did. I think she made the right choice returning it though if she wasn't happy with it though. You're paying alot of money and you should be happy with it. So far we are happy and if it doesn't fall apart like our other couch then i think we did alright.

[@fadedglory1045]

How do u send that back? What was the process? Thank you for a great review

[@anna-kayebrown4122]

This was extremely helpful. Thank you!!

[@adenas39]

Thank you for sharing this review!!!!

[@raefcon9816]

Thank you was about to purchase one of these things and saw this video.

[@julieveitia2979]

Thank you so very much for sharing your experience. I knew it sounded too good to be true.

[@elizabethharris728]

Which sectional you ended up getting?

[@erictrostle2199]

thank you for the video...We have been contemplating getting one for quite a while but you just went through everything we feared would be an issue with these.

[@MrRosiesfavorites]

thanks for the review. it sure helped me

[@mommywithsix]

OMG Such a fabulous review. Thank you so much! Maybe you know of another company that produces environmentally conscious, lightweight, modular sofas, like LoveSac. What did you settle on, after LoveSac?

[@MissAnnieB]

Thank you! Glad I could help! Unfortunately I know of no other companies that really fit the niche that Lovesac does. :( I did a lot of research about buying a sofa that is environmentally conscious and honestly, the prices were just astronomical and outside of what I wanted to spend. I ended up with a customized Chesterfield sofa from Pottery Barn that is more aesthetically pleasing than comfortable, but it's starting to break in now. ❤️

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric that she didn't maybe know they had. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@benbrown6050]

This was a good review and very informative. The only thing I am wondering though is the issue you had with the plain foot height vs the foot with shoe height. I could be wrong but the issue in your application seemed more like the shoe was distributing the weight over a much larger surface area than the little foot was, on what looks to be pretty soft carpet. I think the shim was probably fixing a problem that wouldn’t exist on hardwood for example. Just an observation. Obviously this was just one small problem along with the other less small problems.

[@MissAnnieB]

Glad it was helpful! You definitely could be correct about the foot issue on carpet vs hardwood.

[@crystallee2008]

Girl! Some how I got swept up in the sells pitch and purchased from Lovesac. 8k for my sectional and bean bag. after a day I regreted it. Trying to figure out how to canceled order before it’s actually shipped. 😩

[@phenomenal_woman]

Yes, Miss Annie you helped a lot.

[@_BAD_MERC_]

My wife and I looked at these and will be approaching around $8,000 on a corner sectional, angled 90 corner and a big Sac for an rea by the fireplace. At least I am educated now thanks to you. I appreciate the video.

[@summerwoodside]

What was your experience with returning the sofa? Was customer service easy to work with? Did you have to fit it all back in the original boxes? I just ordered this exact sofa- fabric and all. Hoping we will like it enough to keep it, but wondering about the return process just in case.

[@MissAnnieB]

The overall return process wasn't bad - no one tried to change my mind or fight me on it. My biggest gripe was it took forever to get my sales rep to finalize things and get the boxes dropped off and everything picked up - it was a lot of time coordination and follow up calls. They dropped off new boxes because we had already recycled the original ones. Taking everything apart and putting into the boxes was TERRIBLE; probably took like 2 hours. I sure hope yours ends up working out! 💙

[@tonyw4026]

They take FOREVER to send you the boxes. Dealing with the "corporate office" is a joke. Everything is done at the store level and corporate takes their time to send anything out--they sent me one shipping label for 9 boxes (FedEx showed up and couldn't take the return). It took 2 more days to get the right labels. But, above all else, the quality of this highly expensive sofa is subpar. Big Lots has better stuff--I wish I was joking.

[@ayeshkalove]

Thank you !! What sofa u ended up getting ?

[@MissAnnieB]

I ended up with a Chesterfield sofa from Pottery Barn

[@viksta911]

What did you end up buying to replace it?

[@tatiana.mp3]

Did you consider similar options like Home Reserve?

[@Earthpet711]

Thank you so much for sharing your experience.

[@venus5743]

I don’t know where else she shopped, but where does she find couches for less money? And those couches don’t change at all, or can you wash the covers?

[@kamhyde40]

Maybe (Tr)Ashley?

[@hollyalcantar3002]

I think that the concept is Genius however i think that there must be a way to make these durable and affordable

[@diannest.laurent8844]

So grateful for the review. It helped me decide it's not worth the money..... Thanks

[@mandysho]

Hey Annie, thank you for your honest review. I am very picky about furniture shopping too. I wonder what furniture did you buy after all? And are you happy with it?

[@MissAnnieB]

I ended up with a Chesterfield sofa from Pottery Barn. I got it during one of their bigger sales. I am overall happy with it because you don't have to fluff back cushions, but the seat cushions are starting to look a bit worn after only like 3 years, which is unfortunate.

[@hmos1855]

I know it’s a year later lol but this video was very helpful!

[@lavenderpebbles]

Thanks so much for this review. I was ready to dive in and get one. We did try it out at Costco and didn’t really love it because of the shallow seating, but thought we could do the deep seating format, however, the uneven leg issue from the chaise is a big thumbs down for me.

[@acrebythecreek7851]

I've had my sactional since 2016 and literally never had this problem. When you set your bases up they almost click into the wooden squares. Idk I have a feeling there's weren't clicked in or something making the couch part higher than the chaise. Also if it were truly uneven you can just put a wood square under the chaise and problem solved. We usually have extra squares depending on how we configure the sofa so if that were the case just pop the extra under. We love our lovesac and and I think the content creator had big time buyers remorse. I will say going with the padded velvet covers is the way to go as they are the most durable option lovesac sells. Our original covers are still on and look new with a German shepherd and 1 year old. If this couch is in your budget its 100% worth it. I have friends who bought raymour or ashleys couches who now a couple years later are having to buy all over again. Do that 2-3 times and you just bought your lovesac that lasts YEARS.

[@Skopin]

You're supposed to put one of the wooden shoes on every leg, even if it doesn't connect to another piece. That would have prevented it being uneven.

[@SR98889]

I really appreciate this review!

[@MissAnnieB]

So0o0o glad I could help!!! 🙃👌💜

[@isabelwilliams3357]

I always choose ikea their furniture is great covers for sofa and chairs are amazing and you can’t beat price.

[@awebb9784]

Thank you for your review. We are looking into Lovesac, do you know which fabric you had? Is it the corded velvet? We have dogs and cats too, would hate to be handpicking fluff and pet hair of the sofa!!!

[@MissAnnieB]

Glad I could help! I believe the fabric type was called poly-linen.

[@AttractionSpot]

I have the chocolate velvet covers and they said they were the cheapest in price but also the most durable and easy to clean. If you have a white hair dog I would get a lighter velvet. If you have a dark hair dog I would get a darker velvet. But it does attract hair but it's easy to get a portable hand vaccuke and clean it off real quick.

[@0721dessertwillow]

This vid definitely took a turn! Thx for the honesty!

[@AttractionSpot]

Make sure you don't just go off of her review and look at others. I have one and I love it and don't have any of the issues she has and a lot of the issues she had can be corrected with the right LoveSac Sactional hardware and fabric that she didn't maybe know they had. She was also supposed to put a shoe on every base and she didn't. That's why it's uneven. You either use shoes on all the bases or no shoes at all. I was told that at the store.

[@idiosinkratik]

PERFECT REVIEW!!

[@calvinbrown1165]

Thanks for your review. I was thinking about buying these for the built-in surround hidden in the furnitureI've

[@mutechannel13]

Me too....but I changed my mind. That's the only reason I wanted this sofa 😂

[@RebeccaPark12]

THANK YOU so much for this review. You had most of the same concerns I did and have and I will not be buying this sectional as it'd not the fit for me. I wanted to overlook these shortcomings because of so many of the great benefits that other sections don't have, but they will def annoy me as well, esp at this cost! Would love if you or anyone else has ever found a sectional that is 1) deep 2) keep it's shape (looks good and clean) 3) machine washable 4) has storage 5) modular ???? If so, please do tell! Thanks again.

[@MissAnnieB]

So glad I could help!!! I cannot say I know of a magical sectional that meets all that criteria :(