Mock Call with No Resolution & De-escalating a Sup Call

[@wavesandisles]

Not skipping ads coz someone offering helpful and valuable information to people aspiring to become call center agents deserve them coinssss. I'm not working at a BPO company though (I did undergo training for 9 days however until I was h*rassed), I really just have HUGE respect for y'all because I don't have the guts to do what you guys do. Salute!

[@johary2966]

Been in the industry for more than 5 yrs now and I'm still learning. :)

[@anandkrishvvenkat5644]

Things to be noted: 1. I wish I could have done more. 2. This is been our policy 3. I don't want to take more of your time especially if you are going to hear the same answer from my manager --- Anand Krishnan V

[@juandiegoavellaalarcon3830]

OMG jaja I've been working with this kind of customers. It's frustrating! You do it so well, I really like how you show your professionalism. Greetings from Col 🇨🇴

[@mhycaaltheacastillo911]

I just started my training and I am looking forward to irate costumers. You and your videos helped me pass my interviews. Thank you!

[@Kwestyon]

Congrats! ❤️

[@khushdar8461]

Your videos are 👍and very motivating. Candace really handled the customer very well.

[@paulakatevillazon980]

I'm going to apply in BPO companies this month or maybe next month hopefully, I still need more practicing. Thank youuu! 💓😩

[@Kwestyon]

Good luck! I hope you make it. :)

[@paulakatevillazon980]

@@Kwestyon ❤☺

[@melojanefradejas7957]

you are my idol ...thanks for the tips i just got hired yesterday,,

[@lancelyde]

OMG I had this situation in my interview!!! I wish I watched this video it was very helpful! I'm taking notes for the future! Your channel is very helpful thank you

[@alvinalfaro9190]

Gusto ko yung hatsing ni kuya Nice video maam❤️❤️❤️helps me a lot

[@Aleanna317]

thank you candice for posting this video it really helped me a lot. that's why i didn't skip your ads

[@Journeymannic]

I enjoy every video you create but this one makes me smile couse your funny faces you did during every costumer argument 😁

[@danielmeneses6293]

I have an interview at 3 today for at&t this is helping out thanks

[@okeydokey3874]

Thank u! I was hired today😊😊 been watching ur videos a month ago❤ Godbless

[@Kwestyon]

Congratulations! ❤️

[@ricajanedestura8985]

I just got hired last November 10!! And your vids really helped me a lot in passing the interviews. My training will be on the 17th and I am currently watching your mock call vids to prepare myself hehe. Thanks much, Ate!💖 More vids and subs to come!💖

[@Kwestyon]

Congratulations! ❤️❤️❤️

[@grimmjowjaggerjaques8894]

@@Kwestyon did someone sneeze at the beginning of the mock call? hahaha 🤣

[@carminaampalo4648]

Hi sheena. I decided to apply in the BPO industry and i have been watching your videos for preparation also, to help me with my interview. And i passed the initial interview yesterday. I have two more to go. But i wanted you to know that your videos have been a big help for me. I know that whenever i watch, i learn something and i could totally apply this if i would be given a chance to have the job. Thankyou so much!

[@Kwestyon]

Good luck Carmina! I hope you make it. :) Thanks for your support, too.

[@evemarievaldez6980]

Hi Sheina, I got hired just today and I am very thankful to you and your videos to improve my skills. Thanks for your help 🥰

[@Kwestyon]

Congratulations! ❤️ Best of luck on your journey.

[@evemarievaldez6980]

@@Kwestyon ❤️

[@JAWINPH]

3rd day of training today.. I'm so glad your channel appears in recommended videos. More mock calls please!! This is so helpful. New fan here ⚘⚘⚘😍😍😍

[@Kwestyon]

Thank you!!!❤️ So far, thete are 5 mock calls in my channel. Check them out. :)

[@JAWINPH]

@@Kwestyon actually I watched you for the whole day.❤ That's why I finished your awesome mock call playlist 👏🏼

[@Kwestyon]

@@JAWINPH Wow hahahaha, I will make more then. Thank you! :)

[@JAWINPH]

@@Kwestyon thank you⚘⚘⚘⚘⚘

[@johnaarontadiosa2966]

Part of my daily routine is to watch your video just to listen like you said in some of your video tip how to improve english is just to listen hehe i love to listen to you becaus your voice is sounds clear and easy to undertand. thankyou for inspiring us.. GodBlessyou ma’m..

[@angelicadeveraagustin5204]

hello, Ms. Kwestyon🌸 Thank you so much for making all of this mock call videos💕 I learned a lot from your vids 🥳

[@viddiary8499]

Love it!!! ❤️ So realistic!

[@musicroaster1311]

Thank you so much! This is what I am really looking for! More powerful to you! 🥰

[@sarahbethyabut1981]

The facial expression though!☺️ legit 💪🏻💪🏻💪🏻

[@sheilamaeivyfernandez3336]

May ganyan talagang customer namimilit na mali ang agent kahit sila ang may problema in their end.

[@patriciamaemalate1768]

hi Miss kwestyon❤❤❤ I learned a lot from you. I watched almost all your videos😊😊 May I request if you can make a Healthcare Account Guidelines and mock call tutorials😊😊😊 I'm a newbie in call center industry❤ and your videos are my guides since Day 1 (my application process). Stay safe and more power ❤❤❤

[@miamorales4874]

Hi!! can you also do a podcast?? if that's possible? I also want to hear you on spotify so that i can listen to your podcast everytime when i'm going to work. It keeps me inspired. Hoping you to notice this comment♥️

[@Kwestyon]

Hello Mia. I'll search about creating a podcast. Thanks for your suggestion. :)

[@miamorales4874]

@@Kwestyon Thank you so much. Podcast is really fits on you because you have a lovely voice. You also speak cleary and that's what I really love the most because it will helps me to be confident when speaking in english.

[@group4317]

Watching this video coz I just been transfer to escalation 😂😂😂

[@theolopatricklewismendoza149]

Can you give us a sample mock call for order cancelation, placing order, replacement and refund. if that's ok :)

[@leslieannpadua6138]

Yes, please could you give example of that

[@tobiascabrejas5154]

I had a customer like this oh my god. I said the same as what u did but my TL said i shouldnt talk to cx like that, lol.

[@thebossphvlogs]

This is reality....hahaha..Most customers like this...And bcoz of that you will receive bad survey from them...

[@nicomira4232]

Wow nice very realistic

[@hlmieses7734]

Sometimes they stay and after talk to your supervisor they send you a 0 in the survey😂😂😂😂

[@RhenhartLosaria]

I love how Candice handle the situation

[@قصصمنالقرآن-خ5د]

Thank you a lot i really benefited from your videos 🤩❤️

[@Kwestyon]

Happy to hear that!

[@uzumaki7th315]

hi ate tnx po for this, more of this scenario pls

[@Sha-u3t]

Thank you for your informative videos. It is really helpful especially to a newbie like me. Could you make a mock call for healthcare account? Thank you. 💖

[@parengemilsvlogsandtrends2545]

I've been watching you always .Can you make a video for technical support?

[@christelynratunil3276]

Thank you so much for all the info.😘

[@Kwestyon]

You are so welcome!

[@christelynratunil3276]

I only getting infos for your vedios😘😘

[@kelseysmith1301]

Lol when you wish you could just say “it’s only 3 f***ing dollars. Anything else?” If only.

[@gelcar6901]

This situation was always happen to me. Ha ha ha. But this mockcall its really helps a lot specially for newbie like me.

[@rizalyntorzar8331]

QA would definitely dis agree with the outcome, this is what I usually do when we can't do anything but still if the customer gives negative CSAT The management will blame it to you.

[@marvingonzales5541]

Hello, kwestyon.. i'm just to apply to a call center company.. and i'm always watching your videos.. great video as ever.. but where can i find a mock call test where i can communicate with a computer to do a mock call like you are doing?? I really hope you'll notice this..

[@Kwestyon]

Hello there. That one's prerecorded by me. I'm not sure if there's an app for that.

[@marvingonzales5541]

@@Kwestyon ohh i thought it was an ai..hehe.. i wish i could talk like the way you talk.. because as for me i'm really struggling with vocabulary so i'm not really sure if i can pass the interview.. im really enjoying you vides.. there is so much to learn if you are aiming to work in bpo industry like me.. thanks..

[@patzkierizardo6725]

May I ask if what kind of microphone are you using? It sounds so professional!

[@KeithTV2]

More with EMPATHY please.

[@romelregala103]

Isn't it considered negative when we say "I'm afraid no one can grant your request""?

[@aldexterabsin9467]

thank you! Helpful tips😉

[@theriaultfamily5779]

Is this a mock call or mocking a client while on a call? The eye-rolls and the statements only escalate this call more.

[@jhonatanmazariegos3134]

From a new suscriber: Great video! I think You should use more complicated numbers for accounts and information, so that we can practice writing it down (For everyone: feel free to correct My mistakes)

[@mymusic4ever600]

Who's the customer by the way?

[@JohnMarLoterenia]

hello Miss I have a question regarding with this video. Since the issue of the customer is late payment fee, i guess the agent should offer saving card in autopay to prevent late payment fee. ❤

[@Kwestyon]

Excellent point so she can prevent that same issue in the future.

[@Kwestyon]

If you need a STEP-BY-STEP EXPLANATION of the call flow, watch the version with detailed explanations here: kzbin.info/www/bejne/g6Cmo4SDpZhjh8k .

[@rickorangereactsvlog2531]

HOW TO SURVIVE AT&T?

[@cee8226]

does anyone here knows if I need to be a computer or IT graduate to be in Tech support? thnx

[@marrahalyssa5004]

Hi ate. Can i request a walk thru in the website tutorial video. This is my assignment for this weekend eh ☺☺ TIA! 😘

[@carllang5098]

W3schools.com may basic code don sa html,css and javascript

[@rovigingoyon645]

Same as my account.. Relate too much hehe

[@sarahromero5749]

I have a question, is this a website for mock calls or are they like real real call? in the case there is a website, which one is it?

[@Kwestyon]

They're all mock calls but they're only available here. :)

[@MaineMendez_97]

thankyou:)

[@josueulloa5301]

I'm leaning english and I like your videos thanks a lot (Someone yell in the minute1:4 hahha ) thanks again

[@Kwestyon]

Hahaha yeah somebody sneezed.😂 Thanks for watching!

[@marcoouano886]

Nice shenna...ehehehe i also experience that...

[@varyaalexandrovich3086]

Funny 🤣😂 pagtawan nlng yan irate if nsa bpo masanay nlng ...gaya ng vids na to do not take it personally .

[@kiferferraren4485]

hi..ano po name ng mic nyo po?

[@sherwinphilipsoriano7958]

rudeness unang deescalation samin nung pag reject ng supervisory call mo ate :(

[@lyramaefernando5864]

Hello po content suggestion po terms and meanings po in bpo world. Like dsat and sup call etc. Thaaank you po

[@carllang5098]

Umm dsat for me . Negative survey of the customer based on your call handling or the company service. Sup call .. break time mode. Hahaha

[@josecandelario3357]

01:03

[@mshui_]

❤

[@renantecimafranca7958]

DSAT

[@jhonatanmazariegos3134]

Powerdown! XD

[@Kwestyon]

i'm sure it's blazing fast.