Mock Call with an Irate Customer with Call Flow Guide

[@Kwestyon]

Want to see a mock call with a VERBALLY ABUSIVE CUSTOMER? Here it is: kzbin.info/www/bejne/qJ6Zm5mhjcl1bbs

[@tylerpaul9512]

We are using your videos in our company whenever we talk about grammar technicalities. You're great!

[@juliusarabis8222]

Dami lang mga ads. Nakaka irate haha

[@chellastation]

Even if we can re-ship the correct item, what if the company does not have a timeline of when the item will arrive? What if the company advices the customer return the wrong item to the store and have the item they wanted re-ordered? Waiting for the refund, while paying for a new order for the same item.

[@Meng-fw5vi]

Rew​@@chellastation

[@ronnkenan1088]

I am literally bingewatching your videos right now, taking notes, practicing, based on your guides. I am applying as a CSR at the moment, and your channel is a blessing from heaven! You definitely deserve more recognition! I hope I'll be able to pass my upcoming interviews and eventually get hired! I'm beyond thankful!

[@Kwestyon]

Best of luck to you! I hope you pass.

[@amycavedon6010]

I work in a huge call center company, and deal with these customers on a daily basis. This video was fantastic. Thank you! Please make some more videos about this or on call center depression.

[@junelaurenceragus2136]

Just got hired as a CSR and still waiting for the training. Watching your videos just help me alot specially from my initial to final interview, and now from continously watching your other videos gives me more idea and knowledge on how this industry really works. As my first time to work in this industry I am really thankful to you and i hope you continue to create videos to help more people. God bless!

[@Bluebaby422]

Why did I learn more training from you than from my actual call center training 😆

[@junqmahinay122]

HAHAH same...

[@eduardochavacano]

so many communications trainer, who can’t even speak English. They only got promoted after decades of being an agent.

[@Gerronzag]

Same ahahahahaa

[@maelanisantos9689]

Same here

[@melshanewl9294]

love it😅😅😅

[@dahliaespiritu7624]

This channel made a huge effort to get into the details. We appreciate you guys so much. This is so helpful not just for people who wants to try the BPO industry but also for representatives like me. It worked as a refresher for me. Looking forward for more videos. Not to mention but I really like your accent, pronunciation and pacing which are so naturally great.

[@Kwestyon]

Thank you, Dahlia! That's truly nice to hear:)

[@maelanisantos9689]

@@Kwestyon you're doing a great job!

[@realaxx0012]

I actually having a hard time dealing to irate customers. This is a great help and guide. Thanks!

[@lierdetorch4940]

Oh...this is so nostalgic! This makes me miss taking in calls and speak with different types of customers. I had been working in a BPO for quite a while until I finally shifted to my profession. This video, without a doubt, will really help call center newbies and those who are planning to join the industry in handling calls especially handling irate customers.

[@fanniestguy1992]

Awesome mock calls. Everything that you said and showed in these videos are so real. I work for a cx service company and most of the time we have to deal with cx like this. Regards from Peru.

[@rred1124]

Oh my gosh!!! I've been in the industry for more than a decade now, and I feel I know a lot. Your videos are informative and it feels like I'm on my training days. I would recommend your channel to my colleagues since I definitely know these would help them a lot. Thank you and I hope you would continuously make videos about other topics or strategies or even techniques in our conversation with our customers. You helped me a lot and I would definitely watch your videos.

[@marjcarps]

I think I've been watching you in my free time since I got my offer letter. I'll be starting my training on the 29th of June. Your videos really help me a lot!

[@manuelulloa6947]

Hi , I think your perfomance is really rewarding at moment you explain something , there should be a lot of issues with certain customers , great job!!!

[@psychomantis8015]

*Ang problema kasi kaya nagagalit ng tuluyan ang customer, dahil kapag yung nag handle ng call eh newbie tapos struggle sa pag e-english. Unlike Candice na talagang legit na englishera ng taon! HAHHAHAH* *Kaya kahit alam ni newbie yung solusyon, nahihirapan syang i-deliver dahil napangunahan ng kaba dahil irate nga.* *Sobrang ganda ng scenario nato, very helpful.*

[@catherinecarmona5042]

Totoo to..

[@ivanquintero3968]

Oh girl, I am really impressed that you know many things that can help everyone who is near to get their training. Tomorrow, I'll start my training that's why I'm watching your videos as much as possible, they are very useful. Greetings from Colombia.

[@josephramos980]

Wow this is precise. you disclose all the possible scenarios that we may encounter in the real world. dealing with those irate customer is not a joke. you have to maintain your composure everysingle call that you take, in order to resolve the issue of the customer perfectly. abide to the rules and call flow of the account and your good to go.

[@lopao7586]

i am so amazed of watching you while you were talking to an irate customers and i couldn't imagine how you deliver your perfect words in a polite way and i'm impressed with your best resolutions, and i hope that i could do that perfect call flows in a proper way if ever i apply in a call center company, thank u so much for your tips.. more power from your blogs.. god bless =)

[@angieleel]

I'm new here and I have been binge-watching your videos. They are very comprehensive and detail-oriented. You don't forget to mention different scenarios. I also love your voice. I'm very nervous about my interview and I am preparing for a mock call. Wish me luck :)

[@jakebulan4147]

I just got hired from a certain company and i am thankful for your guides as i watch your videos..thumbs up candice…

[@divinagraciapausanos1749]

I'm wondering if you are a filipina because the way you speak is very impressive the sounds of your voice is very relax and full of conviction

[@malcysadventures]

This is really helpful thank you so much,I’m on my second week of training and I feel so nervous every time I enter the training room

[@Kwestyon]

You got this! It will pass soon enough. Thank you for watching!

[@nehemieclermont4784]

i feel the same

[@chrisyanover1777]

Well she didn't ask for the Google play gift cards! Or tell her she will get fired if she doesn't send her the Google play gift cards!

[@MJ-zp8cu]

You deserve millions of subscribers. You have an adorable voice and the first time I watched your vid, It takes time for me to realized that you are Pinay🙂

[@emmanuelcae]

I learn more on you rather than my actual training and it did really help me.

[@matthewc1955]

Its gonna be my first day at the production floor tomorrow! Im so nervous until i watched this, thank you so much!! New subscriber here by the way.

[@Balingag]

Ive learn from her so much and naInspire ako mag apply and luckily passed😊

[@Kwestyon]

Congratulations!

[@angelesthethird]

I do really appreciate your effort. We are looking forward for more contents from this channel. Aside from the fact that your voice, accent and diction is really nice and adorable, your contents are very informative, well-organized and accurate. You have no idea how these videos helped us to enhanced our skills needed for this kind of industry, especially the newbies. Please keep doing this and may you experienced continuous blessings from above. We hope to get connected with you soon or maybe put some of your public social media handles. 🙏🏻 Have a great day.

[@Kwestyon]

Thank you! That's so nice of you to say. It's really important for me to make the videos as detailed as possible and hearing you confirm it is a great motivation. Will definitely make more. Best of luck on your journey!

[@Kwestyon]

Soon I'll maybe create an fb page or twitter.

[@mariaindemne496]

The exact thing on my.mind.. Very thankful for this channel

[@yaramyahubenmoshe6192]

I strongly agree

[@arceliejaneestorgio]

@@Kwestyon meron na po ba? ☺

[@arpgnjei]

thank you poh maam. Sobrang struggle ako ngaun sa calls ko. But thank you sa mga videos nyo I'm Learning a lot poh.

[@RogerRemaster]

You really deserve to get as many subscribers as possible because you really help significantly when it comes to call center topics and they've helped a lot though! Keep it up on doing this.

[@Varemmia]

You are the best, I deam of speaking with a wide vocabulary like you thank you for being here and for your effort

[@eduardogomez1310]

Marvelous, what I'm most scared of is dealing with customers like this or worse, you've definitely eased my mind.

[@yallahjohanna]

This is our training week and Tomorrow would be our mock call and Call certification, I've been watching your video and I've learn so much ,hopefully I could really make it to the production,thank you .

[@dianesmith3999]

I am so glad that I found these videos on KZbin. I am a newbie as a customer service representative and the videos are awesome training. Than you. Thank you. Thank you. 😊

[@echothepotato]

Super galing!!!! Pwedeng director ng site!!! Hahaha char pero ang galing mo po talaga, super natural ng accent ✨✨

[@theenigma7685]

I just made it to the part three of your video without falling asleep 😃 Thank you for uploading this kind of video it is really helpful especially for a newbies like me.

[@floramaeescares4579]

I will be having my training on Monday. I'm really glad I found your video. It'll definitely help me a lot, moreover I will be watching some of your videos because rest assured that there's so much i can learn by watching those.😁 Thank you for sharing your knowledge ☺️💖

[@markmagundayao5598]

I am so thankful that YT recommend your video! Your videos are precise and very informative. Thank you!

[@shanepJnp0102]

This makes me pretty nervous my training will start for the next 4 days this helps alot thank you for making this video 💖

[@moonknight4750]

Not gonna lie, I'm overwhelmed but excited at the same time. Thanks for making us felt situation like this. So this is how it feels to deal with irate customer, I'll remember everything that I'm gonna learn in your videos. I know that there will be more difficult situation, but it can't be a reason for me to not pursue working in this industry.

[@lewiscyruz2449]

Thank you so much I am learning while waiting for my training this coming oct 21 wish me luck ♥️ this is my first time in BPO ♥️♥️♥️

[@papajesusaa.6317]

We are lucky to have a teacher like you, thank you so much for this kind of videos, really helpful for people who wanted to start in this field

[@mackbye]

Hi, i just want to thank you for all the tips and experiences that you've shared with us. You know what, I just passed my two final interviews with different company. You're highly recommended!! 😊😊 Kudos 👍👍

[@Kwestyon]

Congratulations! 🎊👏👏👏

[@uzumaki7th315]

You are my ate now. Youre scary at first but really helpful. I admire your skills and youre really great. I subscribed.

[@kobeatecson]

Thank you for the tips Miss! I clearly understood your explanation in every steps! I think I'm ready for my Mock Call tomorrow! ❤️ More power to your channel! 🎉

[@Kwestyon]

Thank you and good luck !

[@chrisyanover1777]

The video left out making the customer go to the store and get Google play gift cards

[@yohannmitsugawa7500]

I'm binge watching your videos right now and its really helpful. Thank you for sharing this to us. I'll be starting my training on Nov. 25 and I'm hoping to get passed.

[@casiesilverman]

You should do ASMR! I appreciate how serious and genuine you are in teaching others 🙂

[@Kwestyon]

Thank you! That means a lot to me. :)

[@ronneljohnuy7355]

Hi what is ASMR?

[@essajoel]

@@ronneljohnuy7355 Autonomous Sensory Meridian Response

[@sollyxdoomyx7905]

Yea i would like to join and hone more

[@randomloco1731]

The video was detailed and informative! I want to learn more from you! And hope lots more videos to come to Help us newbies in BPO. Thank you, Candace!

[@Kwestyon]

Certainly! More to come. Thanks for watching.

[@anythingrandooom]

@@Kwestyon Hi, your videos are great! However, may I ask what app you use for the voice changer, please?

[@maryjanebalico2241]

THANK YOU MAM CANDACE, ILOVE YOUR VOICE VERY CLEAR ILOVE YOUR PERSONALITY. BEGINNER HERE..

[@loydfrancis3326]

Almost 2 weeks from now will be my start date. I will start our training from then and seeing this content of yours, ate, made me kinda nervous but I am still excited because it would be my first job. This is a nice content actually because this is a comprehensive approach on how to handle an irate client. Hopefully I do well with my job being a cs associate. Thank you! I subbed btw

[@Kwestyon]

You got this!

[@duncarnba]

@@Kwestyon 5 days from now will begin my training, wish me best of luck.

[@Kwestyon]

Best of luck to you, Duncar! I hope you make it. :)

[@duncarnba]

@@Kwestyon Appreciate that too much

[@ranvirkumar6453]

My english is not so much strong, I am learning these days and found an smart teacher as you. Please help me to learn english speaking. I am looking forward you.

[@lermaescolano8209]

I love the way you spoke Madam it was really helpful to handle a customer ❤

[@dyouvlineeline1213]

I really appreciate the way that you use to explain your video ,I really appreciate you ,may God bless you! I wonder why she doesn't have 100k or more ,people don't like appreciate the values things!

[@jamesrusselvida9334]

I really appreciated those your videos, It really helps me a lot. I passed my interview and Mock Call, Because of you. And I'm totally Hired. Thank you Candace ☺️✨

[@katrinamariejesalva4939]

All the puyat of watching your videos at last i pass the final interview today! 💖

[@Kwestyon]

Congratulations!!!!

[@lachi_molala1793]

Thankyouuu so much ma'am! I got hired recently and I aced my interviews because of your videos.

[@tulignoytv8925]

Thank you for all your videos!!! 12months from now I will be on BPO industry!

[@lhykscarbonel6507]

Woooow thank you for uploading this kind of video 💖 it is really appreciated and helped me so much on my interviews about how can I handle an irate customer and how to deliver a good customer service ✨💖💖💖

[@melshanewl9294]

Dear Miss Shiena, Im your biggest fan.. and your my inspiration for not giving up my training.. I'm actually on my 4th day of training and it's a product training.. Its really hard.. especially during transaction route plus we still have to be mindful of our spiel. Thank you again. God bless you ❤️❤️❤️❤️❤️

[@Parkjunggon]

This women is so damn cool teaching english i really love it her way 🌻

[@2fancyshoes]

Thank you so much for your videos! I feel so much relief after implementing your techniques for only a few days. My work day is a lot less stressful now! : )

[@inaytalentvlogs405]

Wow what a great mock call.. for me your a hero. I learned a lot from you. Thank you so much for sharing a scenario that been happening or should I say actually happening as a call center agent. And I love the way you pronounce each word.. it was lovely and sound good. And again thank you.

[@bosskhelly]

thank god i found this kind of content and tutorial for the newbees like me in this kind of industry! like bpo its rea;;y helps me a lot to pursue my work that i really love!nov is my first training hope i can passed it!because of your videos i have confident now to face my interviewer!thanks a lot girl your the best! teacher! and hope i can be like u in the future!good acccent !have a great day!!!

[@pinoytribe7846]

This mock call will help me a lot during my nesting..Thanks Rhea for the tips

[@maddiesarte5961]

Grabe ang linis ng pagkaka explain magagamit ko sa pag apply ng call center

[@barbielynsabote3116]

Thank you for sharing this kind of information through these videos of yours. I am having an ongoing training as a CSR and I'm a newbie for this kind of industry. So your videos like this were really helpful ❤

[@juliorodriguez9657]

Hello girls I just want to say congratulations!!! Training is very clear and it shows how to deal with customers. I'm from mexico city. This kind of training is really useful because it's going to help me out to deal with my customers. By the way, You guys look beautiful. Sheena You look terrific 😍

[@hexafus]

I appreciate you discussed the behaviour making the apology/assurance part, yes, sound sincere! ♥️♥️♥️

[@AzmyrahDuloa-t2r]

start na ng training ko and sayo ako nagpa practice. babad na ako HAHAHA specially sa mock call. thankyou malaking tulong stock knowldege para din akong nag aaral haha

[@Kwestyon]

Good luck! Kaya mo yan.

[@hanelramirez1775]

first of all, drop-dead gorgeous secund of all, girl you rock as customer service.

[@Kwestyon]

Thank you. :)

[@lizlozano6838]

You did a very good job Sheena/Candice. Very helpful to us. I've watched your videos and you make me feel well-prepared in doing my job as a cc agent. I'm a newly-hired and thank you soo much for all the tips. You are soo good. ♥️♥️♥️

[@reannajadelectura3394]

Here for final interview. Super helpful. Thank you po

[@jenelynropeta2609]

New subscriber here..I'm so amaze of your voice and well mannered tutorial in CC..today is my versant-interview-behavioral assessment...please wish me luck..I'm so nervous 🥺

[@jvpacadaljen2630]

The final she said gosh Ridiculous, its funny but its very complicated situation thank you so much i learned a lot

[@kennahchristiacaare7842]

Just got my job offer. Thank you for this ma'am😊

[@nimfaherrera7901]

OMG! I love your voice and your dedication in giving us more knowledge about call center industry. I hope I can be good as you in the future. Love lots. :*

[@mymoods4304]

Wow totoo po yung nagsasalita over the phone ? Hahaha parang totoo or what , IM NEW FAN PO PALA HEHE kahit wala pang mock call or interview pinagaaralan ko na ang mga dapat paghandaan

[@workingmom2514]

Thank you so much Candice. :) Very informative since I am new in this industry. Helpful kaayo . Tommorow will be my first day of training. Hoping mkapasa sa lahat

[@sweethyacinthdesales7013]

Wow! Na reach mo na ung 1k+ subscribers. 😉 Keep it up girl! You deserve a million subs. Of all filipino cc vloggers, kaw ung may pinakamagandang accent. ☺️

[@Kwestyon]

Thank you! That's so nice to hear. :)

[@manilynAdam]

Thank you so much for you effort of this vlogs of yours. This is very very helpful for us beginners! I'am FAN already!

[@anjelicabangayan2585]

All your mock call sample is used by our Trainor. Hope I can pass soon all my interview. Thank u

[@Souslanmou2782]

I have discovered your chanel too late wow you've been so helpful

[@Lyr1csSong_Music]

It really helps us a lot, we learned more from your videos from time to time. ❤

[@Tempus.EdaxRerum]

Thank you very much, sincerely, your video tutorials are the best I've seen on KZbin, regards Mexico

[@luis.jorge_88]

Hi guys!! I just subscribed to your channel. It is very interesting and useful for my job _ collections!! I'm a senior customer service agent and I love how you handled the call. In my last employer, the wrong item has to be return to us and the company does not pay for the shipping label. So you can imaging tell the Cx this !!! it is horrible to hear pissed off Cxs :)

[@lhanceguest3596]

nice ..... this video help me a lot... u are a good influence to those who need challenge about job for the call center 🙂

[@jamaicaabellana8358]

Very informative. It helps a lot especially for a newbie. Thank you so much. More videos to come 🙏

[@jelynsevilla4417]

Thank you so much for your effort. All videos are great! They help me a lot.

[@keykyam9752]

Watching your videos since last night, and I’ve learned a lot so thanks for making this video, it is such a big help

[@yourfuturern_2362]

Wahhhh. I am here watching your videos because later on my training we will be having a mock call with irate customer.

[@hichambelmoudden2228]

You are doing great , keep up the good work , we are really really appreciate your work to teach us and i just love the way you organization the steps from picking up the phone untill the end of the call

[@herbertdedios7945]

Very seldom to comment here on KZbin. Just want to say that the mock call and the commentary right after every sequence were on point. It'll surely help a lot especially us folks working in the BPO Industry. Thumbs up👍😁.

[@Kwestyon]

Thank you so much, Herbert! This truly motivates me to make more videos. :)

[@herbertdedios7945]

@@Kwestyon Anytime👍. You actually inspire us to be better and thank you for that😁. May HE bless you and your channel. Hoping for millions of subscribers🙏🎉.

[@sissyrie8782]

Very helpful!!! I am a sales representative we recieve irate cx everyday so annoying but we still need to be patient and try to understand the cx for their complaint

[@gregmanvel]

Wow, you handle this gracefully.

[@bonarielabacajen7930]

Thanks for your videos. I got accepted in a bpo company and now in nesting stage.

[@mccede3860]

I always use your lines here as a reference before I go to work. Makaka limot kasi ako konti lang english ko haha. Salamat po

[@austinbarrion4618]

This video deserves a milion.

[@richelleanncarino]

Omy gosh thank you so mucccchhh. I'm done for first interview call. This is my first time to have a Interview. And im so glad you gave me a idea for last process after the inital interview. Im done subscribing you and thank you so much.

[@richelleanncarino]

And tomorrow they going to call me for my initial interview and i'm so nervous for thast process but you gave me a reason to push this hahaha thank you

[@cleangoblin2021]

Ang cute naman ng teacher ko pag natatawa heheh nakaka kilig. Well anyways, natawa ako sobra. Kahit ako mabibwiset pag pinadalhan ako ng 130 bucks na cutting board

[@franciscovergonio8548]

Finally a worth content creator🖤

[@Kwestyon]

Aww thank you! Truly.

[@franciscovergonio8548]

*worth it haha sorry

[@rastakov1899]

I'm glad I found this channel and subscribed immediately. Love the video.

[@jujujustine3164]

I'll be having my assessment tomorrow. Thank you for the helpful videos. Wish me luck 🤞

[@myleneantique3904]

I really appreciated your videos. They are so informative and useful in my job. Thank you so much and keep it up. More videos please.

[@Kwestyon]

Thanks for watching!! :)