More Cold Hard Truths about AutoZone's garbage business practices (Donut Media won't tell you this)

Today, Netgear changes the oil on a Subaru wagon with the back cut off that I thought he said he was going to sell, and tells us all about other things AutoZone sells for way more than they should like windshield wipers and those stupid packets of bulb grease. He explains how AutoZone could be better while offering you other places to spend your hard earned money. With an economy this good, you have to choose wisely.
TSHIRTS ARE SHIPPING. TSHIRTS ARE SHIPPING. THERE IS A MOUNTAIN OF SHIRTS RIGHT NEXT TO ME THAT I AM FOLDING AND SHIPPING. IT'S HAPPENING. NEW PRODUCTS ON THE STORE SOON, NEW PATREON SOON, I HAVE A STACK OF PATREON VIDEOS THAT NEED TO BE CUT, I HAVE PILES OF PATREON CRAP I HAVE TO SEND OUT AFTER THESE SHIRTS ARE GONE, AND YEAH I NEED TO UPDATE THE CREDITS. WE'RE GETTING BACK ON TRACK. MAY I BURN IN HELL IF I BETRAY MY FRIENDS.

[@mustaNd2733]

I work at autozone, and I hate what I have to do on so many occasions. I'm surrounded by superiors that genuinely believe that the company is the best thing since sliced bread and tell me about how I performed so well I got a 40 cent raise instead of a 12 cent raise. If it wasn't for the fact that there isn't a single mom and pop shop left, let alone one that would hire I'd have been long gone from any form of extortion auto.

[@brodybreaksbmws]

same here man, i got a 30 cent raise a few months ago and was so close to just walking out the damn store.

[@gentry330]

I was a CSM. I got 48 cents. I left. Cult of a company.@@brodybreaksbmws

[@aussenn4915]

@@brodybreaksbmwsay it could be worse I got a 4 cent raise

[@zacyourchak9921]

Same here man

[@RamYRN]

Y’all stupid for that

[@kevinsiggins623]

I had a similar situation happen with an alternator from Rock Auto. It had a one year warranty and the first one died within a few months so they replaced it. The second one died about a month before the warranty ended but instead of replacing it they actually refunded the original purchase price so I went and bought an OEM alternator. Despite the faulty part, that experience definitely made me want to come back and buy from them again.

[@paulwubben7506]

I love rockauto. They shipped me someone else's parts (packing slip said it was supposed to go to Germany). I reported it to rockauto, they sent me a replacement part for the part I didn't get, and didn't even want the other part back. No questions asked. Super easy.

[@kramnull8962]

For fords it has always been the PS and alternators from ford last 30 years, once you took it off, it was going to be replaced every 2 years tops.... You find a PS pump in the junkyard and use the remainder of its 30 years up and be better off.

[@lxadreadeater]

@@paulwubben7506 yep I can attest, they sent me a 2nd Gen GS300 tie rod instead of a 1st Gen and they just sent me the correct one and let me keep the 2nd Gen rod. Nice for when I eventually buy a 2nd Gen GS.

[@ChadrikThunderCaulk]

In rock auto we trust

[@TheBtrain99]

Rock Auto is always the way to go if you can wait a few days, or if the expedited shipping is comparable to buying from AZ or AA. Their warranties, guarantees and customer service are superior to any other retailer. They even let me return an order past the return period, only caveat was I lost my original shipping; plenty fair for the situation.

[@Brees1986]

Usually my experience is okay at Autozone. However, about two months ago, my daughter took her car into Hyundai for a recall. While there, they gave her a list of $2000 worth of “recommended” services (oil flush, transmission flush, radiator flush, air filter, spark plugs, etc). I told her the flushes were BS and the other “recommendations” could be done for a fraction of the price. For example, changing the spark plugs was $200. I ordered four new plugs from RockAuto, but she had one that was bad, so I went to AZ to buy one to replace the bad one until the RA order arrived. They brought me a plug and as I was preparing to pay, I opened the box to examine it. The plug had oil and carbon on it. I asked the clerk, “are these new”? He said clearly it wasn’t, so he went back and brought another one. I opened it, IT was dirty. He went and got the entire box. The third was bad. The fourth one was pulled from the back of the box and it looked brand new so I bought it. Frankly, if I wasn’t using it for a temporary replacement, I would have walked out.

[@MakoMori]

But you should get a transmission flush every 4-5 years.

[@Xtrachunky]

We definitely need more of these videos. As a guy that’s just getting into cars, I’ve learned a lot from these little talks.

[@ReidHenderson]

Yeah the quality has gotten alot worse with time on most parts you buy now and if you want quality or perceived quality you have to go with something that cost to much from a dealership or name brand products.

[@russellnichols7156]

I worked at a auto parts store about 40 years ago, and the majority of what we called counter person we were gear heads. There were no computers, you had a double tier catalog rack and you had to know who made the part before you could look it up.

[@kbjcda]

I remember those days well.

[@petesmith5092]

Yes, yes i remember those days also, and if I could get Mr Peabody to fire up the Wayback machine, we would all be back there again! E commerce SUCKS!!

[@JohnNeo19]

9:00 lol the only “expert advice” I ever got at AutoZone was then telling me to go to the NAPA down the street if I had any questions about the part I needed. I went down there and the dude at NAPA was a mobile mechanic as a side hustle, knew his shit and even offers to install the part with his side mechanic business.

[@AveryOliver1994]

NAPA is the best. All of 'em have the local dudes that know their shit.

[@endurofurry]

NAPA is hands down the best but I have still found you can get the napa quality parts from rock auto for half the cost. but at least napa doesn't sell garbage

[@greaniebeaniez3070]

For mw in my town everything at NAPA is double what autozone is selling stuff for :(

[@NotTheRealRustyShackleford]

The guy at my NAPA didn't know the difference between GL4 and GL5 oils...

[@timewa851]

@@NotTheRealRustyShackleford good. because those are gear lubes. Not oils.

[@AtimatikArmy]

I bought some spray paint I didn't need at Autozone and since they asked me for my phone number while I was checking out, I figured, great, I'm in the system, there is no need to save my receipt. 2 days later I went back to the same store with the unused paint to return it. We'll, they wouldn't except my return without receipr!! What kind of bs is that! This was the Manteca, CA Autozone, BTW. I will now avoid them.

[@eviljesus6111]

Fuck that one. I tried to return tools I bought an hour before, no receipt but phone number. I had them look through purchase history in store to return it.

[@AtimatikArmy]

@@eviljesus6111 Did they except the return?

[@3000gtdrifter]

My older boss would always buy parts from the local Oriellys where he was getting screwed on part prices. I showed him that the exact same shocks he bought for his truck were only $120 on rockauto for both vs $250 he paid at the parts store. Had him order the rockauto shocks and returned them to the parts store to save him the $130 difference

[@badgermetal]

Getting payed the difference is a fantastic idea. I'm definitely going to try that.

[@jondoes7836]

Only a scumbag does that.

[@kevinragsdale6256]

If I need the same day, I order on rock auto, and but at autozone/napa, or orielly. I fix with the local parts, then when the rock auto parts show up I put them in the local box and return it.

[@Mis73rRand0m]

If it's brand new and the same part, nothing was lost aside from the AZ warranty. No one actually lost anything except a giant corporations' exorbitant markup.

[@paulsosa1872]

The only issue with ordering online is that your repairs have to be planned. If you need something Immediately the local auto parts take my money.

[@coolcoop1000]

Man I remember applying to autozone a few years ago. Got an interview all that stuff. Answered all their questions flawlessly. (Pretty simple questions) Showed I know more than most of the workers there. Didn't hear back from them for 5 months. By that time I was already working another job and didn't want to leave cause the pay was better. My buddy went in and applied, he knows jack shit about cars. He got a call later that day telling him he was hired. Don't get it.

[@firstlast---]

They couldn't pay you what you are worth

[@coolcoop1000]

@@firstlast--- I wasn’t asking for anything more than standard pay. Tbh just needed a job and I don’t have any certificates. I’m mostly self taught.

[@frizzlefry1921]

Sounds like valvoline oil change place applied got an interview and got told I knew too much to work there???

[@coolcoop1000]

@@frizzlefry1921 sounds about right.

[@Andoxico]

People who are clueless are easier to get to drink the kool-aid

[@TheTarrMan]

I used to work at AutoZone as a parts driver (over 10 years ago now) and they had these "checkout challenges" where we're forced to try to sell you something extra at the cash register that I found EXTREMELY UNMORAL. We had these meetings and the district managers straight up told us to lie to customers about fuel injection cleaners "fixing" peoples check engine lights, even if it's a code for a evap leak. Also they had policies where "the red shits" weren't allowed to work on the corporate side. (There was only so high you could go and most of corporate is just college-educated stock market people.) Also, that ASE certificate that many employees brag about having is meaningless. I wouldn't trust those people to work on a shopping cart let alone give car advice.

[@markgoodson3828]

Pep Boys actually started putting the local stores out of business back in the mid 80s. Their business model was wrong and didnt handle commercial accounts and they fell off but the damage was done. Local parts stores were gone or bought out. That made it easy for Car Quest to come in and expand into much needed commercial vendor. Auto Zone jumped in and competed with Car Quest and when Advance Auto Parts bought Car Quest no one could compete on a local level.

[@donreinke5863]

The last independent parts store here closed 5 years ago. The metro area has a population of 1 million +

[@thecuss6817]

Pep Boys stores closed here in Arizona a few years ago. When I inquired to Pep Boys corporate about getting a replacement fan clutch from them that had lifetime warranty, they told me if I took the part to El Paso that they may be able to order me a replacement. I have a complaint in with BBB.

[@angelgutierrez7607]

I love you netgear57

[@obiwankenobi2749]

Well, i love him more... so you know what you should do to yourself.

[@IvanKorsinsky]

​@@obiwankenobi2749KYS Stickers available now!

[@glassedgrass]

Too bad net gear is in a relationship with an anime character

[@ArthurMoura.]

What are you a fed?

[@MoistSlideZ]

Netgear is a based individual

[@patrickcronin9845]

I do my own maintenance on our five family vehicles. Usually get my filters on Amazon and get oil at Walmart. Always keep an extra set of everything on hand. I also have my HS/college age sons do the work with me. All kinds of suspension/brake/sensors work too. I do have to go to my local autozone for exactly the same reason as you. Recycling oil, used parts and brake cleaner… etc. once in a while an emergency part or bulb. I got to know the manager over lockdown when I helped several family friends fix and maintain their cars. My wife and her friend made them a batch of cookies. 😊 You give great advice. Thanks!

[@ralphtaylor787]

I just ordered a part from Advance Auto. They left the shipping invoice attached to the box. They charged me $417 for the part. The shipping invoice showed that they paid $205 for the part. I almost took it back. I will never shop at parts stores again.

[@MisledDan]

Another thing with lifetime warranties that most customers fail to factor in is how it only covers THAT specific part and part number. Several years back, I bought a pair of Gabriels for my truck with a lifetime warranty from AutoZone. When those eventually wore out, I tried to ask about exchanging them only to learn that that part had been discontinued. So I got stuck having to buy another pair of replacements.

[@dicky7600]

They should have taken care of you. Call corporate.

[@mikemcmikemcyeahok4977]

Why would warranty cover a part that wore out? The warranty is supposed to cover defects in material and workmanship.

[@dicky7600]

@@mikemcmikemcyeahok4977 Under normal use they offer replacement if they wear out. Now if you hit something and bend it, that's another story.

[@MisledDan]

@@mikemcmikemcyeahok4977 The guy I spoke with was willing to let me exchange them had it not been that they were no longer selling that part.

[@MisledDan]

@@mikemcmikemcyeahok4977 The manager I spoke with seemed more than willing to issue replacements but of course, they no longer had them in stock.

[@stitch438]

What he just spoke about, the models of these parts stores, is the model of EVERY repair shop, even beyond it. Repair shops add their markup to parts that have already been marked up. You can typically buy parts from any online retailer for basically half of what a repair shop will charge you. Why do you think the greater majority of shops don't allow you to bring in your own parts? It cuts into their profit, they are bending you over on the cost of parts, they're making money on parts these days, not labor. You can buy oem parts for quite a bit less than you're paying for aftermarket parts through a shop, just do the research. I've offered to bring in oem parts to numerous shops, just need them installed, most shops won't do it. Even with me agreeing that they don't need to warranty anything even for a year, nope. But oddly, the dealership I bought my car from will do it, no warranty of course. But why is that? Because they are not running on a business model that is partially dependent on profiting from high markups on parts. Something to think about the next time you need to take the vehicle in. It's really isn't "cheaper" to avoid dealership's for repairs anymore in most cases.

[@tomtom123123]

Auto zone has some of the worst customer service of all stores period. I went in for some manifold studs for my truck and the ones their computer was saying to get were the wrong ones. I tell the old guy at the register and he answers "so what do you want to do?" I only use them to drop off my dirty oil. A nice online experience beats same day shitty costumer service. Great vid Netgear. More please.

[@Fidelitye]

I hated that shit when working with the system. Tbh I didn't even use the system and digged into Google instead. Also when looking for barely specific items it wouldn't pop up in it.

[@DANNYBOIIUU]

Don't blame the old guy! Blame the jackasses who can't figure out anything about cars who update Z-NET!

[@wifelikecow]

@@DANNYBOIIUU Jesus ain't that the truth. I will admit Znet has gotten a little better since I started a couple years ago, but it still sucks in a lot of aspects.

[@rokko_fable]

My local AutoZone has really good customer service. They're quite helpful. If only prices weren't so high.

[@DANNYBOIIUU]

@rokko9195 Some autozones are great, most of the time they only last a year or two like that until all the employees realize they're gonna get paid less for doing more work. If you do too good a job, they don't promote you, they keep you in the position until you quit and then try to rehire you. Horrible business practices.

[@brockjennings]

I always have at least one batch of consumables at the ready per vehicle. Planning versus impulse pays its own dividends.

[@Audi0Surferz]

I do that too, but some people can't afford that and that's what these parts stores bank on. "What are you gonna do, not drive to work? lol"

[@bingbong1222]

To be fair, the oil tank is full almost 50% of the time. The problem is, people bringing in 5 gal buckets of used oil and people bringing in 4-10 of them at a time (usually diy people who fix other people's cars on the side). The other problem is, people bringing in oil that's mixed with other stuff that contaminates the tank. We then have to have another company come and drain it (usually takes an extra week). Which happens probably 3-5 times a year.

[@bingbong1222]

Other than that, everything he's saying is 100% correct

[@LordSamuelJ]

I needed a coil pack for my f150 asap. The weather forecast showed snow and I needed my 4x4. I went to O'Reilly and they only had one in stock for $70. I said screw that and went to advance Auto across the street.. same thing. I ended up just risking the snow and ordered from rockauto. I ended up getting the parts quickly and for less than half the price. It never even snowed and I couldn't be happier.

[@wilsonhernandez7022]

I work at autozone and almost EVERYTHING you said today was true, we sell garbage parts that are overpriced, batteries suck, wipers are way to much and i try and say something but it shutdown. i love cars and i always tell someone if they need something soon support the mom and pop shop 15 mins away called st paul park auto. i don’t believe in anything my work does and give customers real advice on where to go and what to do and not oversell them.

[@jaredmelseth9456]

Autozone, O'Reilly, Advance, and Walmart all get their batteries from the same big battery manufacturer

[@Cuhh346]

The wttdjr bs, got my hours cut because i dont try to upsell people for their hard earned money in this current economy

[@fa11694]

Then why do you work there? 😂

[@teemann8379]

Yes I was closing manager at O'Reilly and I complained about the quality of the bottom shelf items and said I had trouble selling the trash to poor people, they glared at me and told me to check my culture because I many men would love to have my job and believe in the product, and that means I don't take pride in my job or company, lol he was a retired sheriff and a low intelligence bully, exactly who you would expect to be reginal manager.

[@wilsonhernandez7022]

@@fa11694 i don’t really have the option i need the money but also love cars

[@stephencheung9877]

13:13 "...that first load you dump in it..." 😅

[@aaronchadwick2682]

I totally agree with the price gouging of the stores. I’m not sure if you’ve worked at a Oreilly’s but it’s definitely the place to work at. You get commission on top of hourly pay and the discount there is the best amount all corporate parts stores. I pay wholesale plus shipping and that’s it. I’ve had a 90% discount compared to retail before. It goes to show how much the companies rob the customers but I think the worst part is that Autozone double dips. They rob the customers and employees, because a 20% discount is still a 60% mark up.

[@Reparo96]

This is true. I worked at Autozone and was excited about the discount. Then I eventually realized that the 20% discount made my part the same cost as one from online

[@DJSekuHusky]

Yeah, I had to be real selective with the parts I got with the discount, often waiting for special sales and clearances to really get the savings combo. I was comparing Harbor Freight and Rock Auto and even junkyard pulls...sometimes it's cheaper to tear something down and just replace the seals and remanufacture it yourself, you know? Other times the discount was enough to get internet pricing, only with the convenience of instant availability. It was a neat balancing act, and in the end I'm satisfied with the results of the rebuild. I turned a $550 beater into a reliable daily work truck that no longer leaks (anywhere). Everyone assumed I just didn't have a vehicle because I built an e-bike and rode that to work while I was loading up the parts cannon. Actually, I put about 2k miles on that e-bike for the year and 17 days my vehicle was parked and non-running (I even used the cargo storage area to haul engine parts). 6 months of that year was just strategically pricing out and purchasing parts (you know, because of the terrible pay and bi-weekly at that).

[@dyer2cycle]

Definitely depends on the individual stores...our O'Reilly's is by FAR the worst in town..not that Autozone and the others aren't bad...

[@TravelinCatfish]

I once went from part time to management at Advance simply by upselling all the small crap they pushed and getting top sales in the country with it. Ignored my daily duties and hit the sales hard. Was fired after becoming wheelchair bound and they are not ADA compliant.

[@DesertLifeRC]

Autozone parts are absolute garbage. They bank on you paying for their extra warranty because you’ll be in there 15 times replacing the same alternator, pulley tensioners, CV axles etc. absolute junk. The ONLY things autozone are good for is items like needing JB Weld variants when Walmart is out of stock, or some odd ball items. Literally everything else is a better buy elsewhere

[@moo3993]

If a water pump needs a gasket to do it, they include it in the product and price. Case and point. I worked there for eight months, they are the scum of the earth. O'Reilly's is my favorite goto right now for many reasons. Reboxed OEM parts, better service, better prices. They'll price match Walmart on oil man, you can't beat that.

[@CaptainXeonGaming]

As an O'Reilly employee, I am happy to hear you've had great experiences with our stores!

[@moo3993]

@@CaptainXeonGaming if only you knew the amount of money I've spent and diverted business to O'Reilly's lol. I know they pay their employees and treat them better, they actually pay for experience not like AutoZone. You get an extra $0.25/hr for passing all of their test questions lol. I think it's definitely a company to be proud of man 👍

[@thecuss6817]

O'Reilly manager (woman) refused to honor lifetime warranty on a part, said she had just recently had training on that. So I asked what does lifetime mean to her, she was defiant. A different O'Reilly store honored the warranty, no questions. Online, O'Reilly defines limited lifetime warranty as original purchaser and same vehicle. I do way more business with O'Reilly than Autozone, and realize that they are just vendors, and do not manufacture their parts. I have O'Reilly alternators in two vehicles, fan clutches, radiator....

[@CheeseWheel03]

I worked there for two months, I tried to give good customer service and find people a good deal, but I literally got in trouble for it. A girl and her mom came in for a battery and were looking at going to Walmart for a battery instead but I tried to price match it and the store manager told me I couldn’t because they weren’t the same, but they had the same warranty.

[@dyer2cycle]

Autozone and Walmart batteries ARE the same...

[@CheeseWheel03]

@@dyer2cycle oh trust me… I know. She said the same thing about craftsman tools vs duralast tools, they literally have the same castings stamps with just different lettering

[@disapointed1016]

At my High School age i remember that brake shoes would last and made in the U.S., same as Craftsman tools, now its all made in China, and now everything wears down quick and or breaks.

[@wrenchracers2083]

As a former O’Reilly employee I can say that they get commission so there’s more of a financial obligation for good service

[@DreamWrench]

You saved me some money on oil with that last video. Thank you! I also found that around here Tractor Supply had the second best price on Pennzoil full synthetic, just behind Walmart.

[@ACEGAMER120]

SuperTech oil has been tested against other major brands by a few different channels. Turns out their full synthetic oil is actually REALLY good oil. It's just one of those cases where Walmart is able to use their buying power to offer really good oil at a really cheap price

[@mcsqueegee81]

Its decent oil, doesn't have the add pack like a valvoline or penzoil ultra platinum is so good, probably worth paying little more for

[@ACEGAMER120]

@@mcsqueegee81 People can spend their money how they want but when it comes to a daily driver, SuperTech is above and beyond what anyone will ever need to keep an engine going until the rest of the car falls apart around it

[@chrishensley6745]

Yep! @@ACEGAMER120

[@donreinke5863]

WallyWorld Super Tech oil is made by the Warren Oil Co and meets the current American Petroleum Institute (API) standards. NAPA store brand oil is actually Valvoline.

[@ACEGAMER120]

@@donreinke5863 Name alone doesn't mean anything. Even Valvoline has several different grades of their synthetic oil and SuperTech outperformed the comparable ones in independent testing I looked at a few years ago.

[@orbitalair2103]

PRO tip: if you have a car with a cartridge filter and it has a plastic cap and its 10yo or more, buy a new plastic cap. before it breaks.

[@pipbernadotte6707]

I've worked for 3 of the big name autoparts chains and I can confirm the mark up is insane. I've seen 70% markup on the retail side meanwhile I'm making peanuts every paycheck.

[@1marcelfilms]

I like ordering online. You just enter the part number, find the part, order it. No idiot to deal with

[@_JEBUS]

I commute about 85 miles a day to and from work so i have to do oil changes like every 2 months. I use the supertech oil and filter. Been using it for 60k miles so far and no engine problems. I think whats more important than the brand of oil is that you change the oil at the right intervals.

[@Staycool86]

Worked there for a decade . Best tip i can give you if you do need to shop there is to just price match everything you can to walmart . Sure most hard parts are off the table but you can still price match a walmart battery . They also price match to rockauto just make sure the warranty is the same .

[@Warpshift]

Never heard anyone consider the oil filter element as vaginal walls. 🤣🤣 You sir have earned a subscriber for that comment alone.

[@dougkuechenmeister8733]

You’re so right! People forget that many businesses work for them, including the government! It’s hard to reward them with my business for bad customer service. Keep up the good work. Love to have a beer with you sometime!

[@carfriendsimulator9981]

for sure, let me know if you're ever in albuquerque!

[@alexanderramirez5182]

I remember last month I asked netgear if was planning on making more hard truth videos. He said he was already working on one. Wasn’t expecting this to become a more frequent series, thanks🙏

[@CrazyWS]

They speak the language of money, but not very well. They don't understand the time value of money

[@tbthunderer]

Surprisingly, in my small town, all of the parts stores are staffed with experienced folks and will cut deals if you need it. They also have pretty good customer service around here. Buddy of mine needed a sensor for his truck, priced at 60 bucks at O'Reilly's, they cut it down to 25 because he was short on cash and it was a simple little sensor. Napa cut me a really good deal on a whole new headlamp assembly for a Trailblazer. Was priced at about 180, ended up paying about 90. Definitely only go to these shops when it's a do or die scenario for my car though. We have a small mom and pop "speed shop" in our town where I buy my oil and filters and other general maintenance stuff.

[@User0000000000000004]

The true evil of Autozone is what they pay their employees. A business I had for 20 years was winding down and I needed to find something to do until I got a real job because I assumed it would take a while. I like cars, I just rebuilt the engine in my Camaro, how about the Autozone at the corner? Got hired as store manager and I was on board until they told me what they pay. Store MANAGER, right? I would have gotten a raise on Jan 1, 2024 when AZ minimum wage went to $14.35. That's why they don't care.

[@User0000000000000004]

Autozone built a store at the corner up the street from the real job I have now and they never stocked it. Built in 2023, still sitting EMPTY in 2024.

[@bobbofly]

I used to be an ASE certified parts pro at Grand Auto in Sparks, NV ( known in the area as "the hearse guy"). Spent all my lunch hours pouring over the lookup books memorizing P/Ns, their applications & which ones could interchange & substitute or serve as an upgrade. Had quite a following. Got out of the game shortly after "Oh, Why Me" auto parts bought us out. Saw the writing on the wall. They didn't want experienced, book proficient pros, they wanted/want the cracking-voiced teen idiot pimple factory from "The Simpsons." Straight from the local burger pit & here to help... 😒😒😒😒😒😒😒😒😒😒😒😒

[@drierdoughnut80]

I work at an autozone and i try my best to help people save money whether it be sending them to another auto parts store , or filling their tires up with my compressor, one time i helped a dude change his oil pressure switch in the parking lot, corporate is so out of touch and the wittdtjr stuff is so stupid, i even heard of one store manager cutting hours if their numbers werent high enough

[@2litlouie69]

I work at Pepboys I don’t do mechanic anymore I sell the job to ppl and every time I order from advance 98% of the time they have it. auto zone always calls back to tell us they don’t have it or tell us it’ll come tomorrow

[@pi1797]

One reason I never, ever buy oil at Autozone. Look at how the parking lot and car parking spaces are designed. They are on an incline. That means your engine oil will drain to the back of the oil pan. If you or a Autozone employee check your engine oil. Whoops, your a quart low, when you may not be. They will tell you that you need to buy oil for your car. At their over priced oil.

[@YogurtSnipe]

5:33 This is true, I had a customer come in for a alternator just because he couldn’t wait 3 days to get a cheaper alternator since he needed his car for work. The more I work at AutoZone the more I realize how bad the company is. Training on how to use their systems is 10 years out of date, and despite their training programs it’s nothing compared to actually doing the real job of those programs. My secondary school in learning about computers has landed me more opportunities than my work alone in education. Not that I don’t have a hitch for doing car stuff it’s just that, that is where my talent is in. Mechanics I just want to know for my own sake of being a DIY guy and to keep my dads 73 camero going.

[@wesfields9322]

A certain mechanic mentioned that autozone purposely sells wiper blades that will only last months. The key material that makes the difference is silicone.

[@badgermetal]

I have ScrubBlades that are silicone. They chatter a little more than my old ones but I like them and they should last a lot longer.

[@wifelikecow]

Not really. Had a set of rubber ones that, granted were a little on the pricey side of things, but just keeping them clean and using washer fluid to wet them every once in a blue moon made all the difference. That set lasted me almost 2 years. Bosch really knows their shit.

[@wesfields9322]

@@wifelikecow silicone has been reported to last 5 years. So 👍

[@wifelikecow]

@@wesfields9322 I know silicone will last longer, but I was mainly trying to dig at the whole selling blades that last months thing. I had a set of the Rain-X silicone blades on my mother's car and they lasted a long while. You know, I might just have good luck with wipers ;)

[@icycoolstudios]

I have had silicon wipers for 5 years and going, they still work perfectly

[@CH67guy1]

I’ve learned to not buy overpriced automotive batteries and instead go to the Caterpillar dealer and buy a high quality Caterpillar branded battery built to withstand the vibration of a hammering diesel engine. $169 outright. No core charge. Maintenance free and the last one I bought was good for 12+ years.

[@naenre21]

Last weekend I was changing the transmission filter in my 2010 Kia Soul+...needed some trans fluid. Orielys wanted $35 for a gallon (which was sold out) or $13 quart bottles. I passed and got it at a local farm store instead for less than half the price...

[@MBVTemjin]

Look, shittalk autozone all you want, but the black and orange color scheme on their semi trucks fucks every time I see it.

[@carfriendsimulator9981]

their livery is top notch, i will admit

[@corywalker4078]

AutoZone: 20% off on everything - except oil, filters, coolant, windshield wipers and anything else that you need regularly! It looks like the only thing I can actually get a huge discount on is a 25-pack of upper intake manifolder gaskets, and only for 2010 Nissan Altimas.

[@oliverrojas3185]

We have Mom and Pop and two major auto retailers with a few smaller ones slightly behind them and as was explained, there's Walmart. I think they're all good for different reasonss. When shopping, first look at convenience, then look at quality, and finally consider price. There's has to be time to work on a car. Can you justify why you are taking time from other concerns and people tro work on a car? Not working out of garage, then you are lucky if there's a car space to work from, otherwise you are at a great disadvantage. It's important to note, there are some jurisdictions that frown upon self-car repair and preventive maintenance. Some, even go so far as posting signs, expliciting stating, "Car repair is prohibited in an alley".

[@____MC____]

Ive never had a problem with any local auto part store brands. I go in in with low expectations in the first place. Main reason i dont use them is they almost never have anything i need.

[@Spaethon]

Auto Zone stock is $2,662 a share right now. Look it up, I didnt believe it either lol. They ain't hurting by a damn sight and to not pay employees adequately? No commissions or bonuses? Yeah, evil.

[@avocadoman3682]

I completely forgot about rock auto. The only time before this video I’ve ever heard of rock auto was when I was a kid watching the commercials. Now I rediscover from you and I ended up scrolling through it for an hour and a half without even realizing it. It wasn’t even cool racer boy parts either just the regular maintenance items completely grabbed my attention.

[@kramnull8962]

Who else remembers standing in line at Crazy Joe's and thought it was amazing back in the day.... Yes I was very young back then. It was the 1 on 1 and getting parts in your hand quicker.

[@heavymetalredneck7973]

Every time i need a part "right now" and have to walk into a AutoZone i notice that there are more employees than customers, how do they pay all of those people to be there? Price gouging!!

[@LaurentiusTriarius]

I live in a small town where the only formal part store is a Napa, recently I called them for brake discs and pads coated disc with ceramic pads, cheapest was 600$ total, got online, next day to my door 270$ for everything and better quality. It's about my usual experience with them...

[@robertmehnert1267]

I agree with a lot of what you say. I remremember when Napa was the quality place to go around here. Now they are all selling the same quality parts, so I shop by price and availability. I buy the cheapest wipers on Amazon 2 sets at a time. This way I always have a set on hand, I change them when needed. 1/4 the price.

[@floyd201149]

We have discontinued Auto zone forever the parts make our cars into lemons someone I know had problems also with them.

[@jimsoutdooradventures2748]

Around two years ago i needed front stuts, AZ wanted over $400 for a pair. I bought a pair online for $92. What an eye opener, i haven't been back to AZ since unless in an emergency but i too have a spare car, so i can wait a couple days for parts usually.

[@kirkdarling4120]

There are "this place sucks" KZbin videos on every parts store mentioned in this video and in these comments, whether it's about service, price, or quality. Loads of people have had "this place sucks" experiences in all of them.

[@campingmods496]

Solid video but my opinion on pre filling your filter. If your new oil by chance has any contaminants from the manufacturer, you just bypassed your filter and sent soil to your sensitive engine parts. Just something to think about.

[@ptrd4111]

"Youre gonna be sad when theyre gone" Thats like saying i'll be sad if Burger King closes.

[@og.nebula3950]

i went to autozone because my oil pressure light came on and i assumed it was the sensor because its a problem for the vehicle i drive. when i showed up to see if there was any new codes, i went inside she starts talking about my evap code when i said its a dummy code and not to mind it and im there for my oil pressure light and maybe if there was sum new on the paper and she was like did you tighten ur gas cap… 😑

[@charlieb3943]

Unfortunately they are like Dollar General and Dollar Tree. They are everywhere and when your car or truck breaks down and you need a quick fix they are the man!

[@oriontackett7643]

I agree. I'll also say that most of the maintainance items I buy for my tacoma are cheaper and better quality from my Toyota dealer and I can still pick it up the same day.

[@oriontackett7643]

Now oil is a different story. I'm paranoid so I pay the premium for liquimoly molygen and liquimoly additives and cleaners for the engine.

[@pizzatech4564]

I used to work at autoparts stores. I worked at all 3 major ones and was usually the only ASE Certified Parts Specialist working regular counter at my stores. I usually sent customers to Walmart for batteries and oil changes. I never sold those greases unless they actually needed it, like when they were doing a brake job and needed the brake lube. Pay was terrible but I actually enjoyed helping customers and even gained my own customer fan base that looked for me whenever they visited the store. As far as tools go, Matco, Mac or Snap-On would be the way to go, costs more but also take more of a beating and have saved me the headaches and several busted knuckles, plus they give you no hassle on warranties if any tool like a ratchet or impact gun or whatever busts.

[@stevejette2329]

pizza - Always been a Craftsman hand tool user. I find the Auto Zone Duralast tools to be very good. Not sure about prices. But AZ sux.

[@pizzatech4564]

@@stevejette2329 Yea man, craftsman tools are great too, have a couple of craftsman screwdrivers, pliers and ratchets. Never tried Autozones tools.

[@w.e.s.]

Autozone is so expensive bc of shops. People cant wait a week or 2 to get back on the road. Ur paying for time. We own a shop and we cant get by ordering online every car. Especially work vehicles

[@wifelikecow]

2:58 As of this year, autozone has just over 6000 stores in the US.

[@jdigitalseven7]

Flood mode fills the oil filter properly. All you are doing by pouring it in the exit of the filter is adding unfiltered oil where it doesn't belong.

[@carfriendsimulator9981]

Do you really think the oil straight out of the bottle is dirty lol

[@anthonymason701]

The problem i have with any of the chain auto parts stores and even walmart is they all sell the same brands of parts just in a different box... for wildly varying ranges of prices. Batteries for example. Only 2 suppliers for all the flooded-cell batteries available on the shelf, EastPenn and JohnsonControls. But they all have different prices for no reason other than their branding. Same battery (for the most part) but $45 more for the one that has "x" branded on it.

[@OwO---0bamasPersonalChef---OwO]

EXACT same problem in the legal weed game

[@munkwell4515]

I tried to get a battery delivered from autozone, i watched the guy go down the wrong road and then said no one was there to sign. Then they tried to still make me pay for the delivery fee

[@Paramount531]

I feel the same way about O'Reilly, I buy my oil at Walmart and Costco, then take it for recycling to O'Reilly. LOL.

[@thinkforyourself5672]

Those Silicone RainX wiper blades are the best on the market. They're expensive but worth every penny

[@stevejette2329]

think - AMEN. I bought a Rain-X for the driver side. Dealer put theirs on passenger side. Driver side water beads up and blows away. Converting to Rain-X.

[@robhaldane3347]

Napa: Shock for truck: $488/each Rockauto (exch tax ship incld): $498/for both

[@DANGMOE]

Filming this while doing an oil change was a chad move

[@gogo13mo]

Supertech is fine, put it in my car for years. I have over 200,000 miles in my car now, still running fine. On that note, Supertech filters are rebranded mobile 1 one filters.

[@MrWashesp]

Rock auto 107 + 40$ core charge Autozone 181 + 40$ core charge For a 1989 camry , I would still have to wait the 3 days for autozone to special order it

[@Shadow-sh1mp]

Why would I pay 30$ for a 5$ oil filter and pay 75$ for a bottle of oil that Canadian tire sells for 40$ and is always on discounts for the most premium oil

[@fl_kingfisher6148]

Now I don’t feel bad about bringing back those 3yr old control arms for a refund 😄

[@Nitrodr1]

There are no mom and pop stores left. Only NAPA, autozone, o'reilleys and other chain stores.

[@Bornagainhotrods]

I appreciate someone that curses non stop. It reminds me of mom

[@triptheroad]

I signed up for a commercial account, drops the prices of marked up items like wipers, rotors, starters, etc. significantly

[@ConspiciousCultist]

Yeah it's one of those things where it's more expensive to be poor. Those commercial accounts get a bigger discount the more sales go through it.

[@marxula555]

huh. i never really shopped around for car stuff like that. Then again back when i was at the parts store it was a moment of I NEED THIS NOW, but I havent had these issues since i started buying cars that are single digit years old. I did check the motor oil price between walmart and orileys and its consistently $10 cheaper at walmart for the same 5 quart product.

[@bzmotoninja83]

The man says to support your local mom and pop shop and then references buying stuff from Rock Auto.....

[@kirkdarling4120]

Noted at the start, yeah.

[@RedBaronisa]

I used to work at autozone and i approve this message. Now i do car work so i had customers who used to wait for me to clock in. Like if i wasnt there, they would walk out. Lotta folks used to come in all the time for me cuz they knew that as long as u had a picture or could tell me where its at or what it does, i could probably find u the part or tell u where u can get it. I had no loyalties to autozone so i was pullin up amazon, rockauto, competitors 😂. I was on the customers side 😂. Why? Well I’m an honest person anyways, but also if u can gain the customer’s trust, then u can probably have them pay u to work on their vehicles. Ive done brake changes, MAF sensor, EGR valves, spark plugs and wires, oil changes all in the parking lot 😂

[@RedBaronisa]

But he is so right about customers going off on some dumb shit 😂😂😂 Man… i remember a guy called and was arguing with me cuz he said he had a 2007 GMC acadia 2.5l… Thing is this vehicle with that engine is not stock 😂. They didnt make a 2.5l GMC acadia till 2014… so I’m explaining to him it aint stock and he claiming it is but its a used vehicle bruh… u need to contact the previous owner cuz thing is he was wanting to ask for a starter when idk wtf engine he has 😂😂. Then there was the time a customer said i gave them the wrong brake pads cuz he was too fkin stupid to realize the bigger pads went on the front 🤦🏾‍♂️ and the little ones on the rear 😂. Then there was a shade tree claiming the alternator we sold him was bad… passed 6 times… his cheap ass just purchased the wrong amped alternator. Probably charged his customer for the most expensive one not even realizing that any of em can fit but they have different amp ratings. Warrantied it just to get him out my face but told his customer that if it continues, just come back to autozone and i would fix it for her

[@IrnMaiden304]

If you read, it actually says " Limited LifeTime ", it doesn't say " LifeTime " only. Granted, the place sucks, but not every person who goes to them to buy things know wtf they're doing either, to be fair.

[@davidmichael9275]

I've never had a super shady experience there, but my local AZ acts like I'm taking a year off their life by walking in. They are offended when they have to ANY work. They even installed a self checkout. At a parts store. And yes, it's staffed by basketball Americans.

[@evanamundson5800]

Got two back to back auto zone ads before the video played

[@tobyhamblin1340]

Autozone makes more money from Commercial shop sales, Commercial customers get better discounts on certain items more than employees do

[@SVMSICE]

I agree Autozone prices are high but let’s use a little common sense here. All the other stores have pretty much the same prices. It’s a brick and mortar business and in order for them to make money they gotta charge more then online, plain and simple. I been going to my local U Pull and Pay junk yard recently for parts just because the price of auto parts in general is crazy right now. Alternator for my truck is running almost $200 junk yard $25

[@HighVelocitySteel]

I love shopping at mom and pop shops the one in my moms town 35 miles away has this rule if he or an employee can break the tool during their stress test he wont sell it and ships it back. He also tells me what oil additives hes tested personally and has samples of how it went.

[@tythegemini5895]

9:19 😂😂😂 he shared a commercial and all "they really believe that"

[@NCGNTO202]

Just commenting to say I wish I still had my 01 Legacy. Easy cars to take care of and when at tip top shape, such a smooth and comfortable ride without to many frills. Love your Baja.

[@InsideOfMyOwnMind]

I don't see many people talking about O'Reilly's where I went through three alternators in one day. The last two the guy ordered together, just in case.

[@spaghetticat110]

I'm gonna start buying oil from Walmart. For actual parts for my car I usually go to the junk yard, or if it's something that absolutely needs to be new I just order it online

[@onefixitman]

I have been buying some hard parts from amazon for a lot cheaper than the Auto parts stores lately but I have 2 vehicles and can afford to wait for the parts.

[@anthonypingatore2681]

I'm with you. I shop at Auto Zone once and done. I haven't been their for years. Amazon and Rock Auto. Afford your ride.