most common problem Kwikset Handleset Thumb Thing or Interior not opening door

Here’s what you can do to repair it

[@selock]

Did this video help you fix your lock & save you repair or replacement charges? Super Thanks are available (just sayin 😊 )

[@johncortez1599]

Please see my question right below this post. Thank you very much in advance!

[@brandyquinn7796]

I cannot thank you enough for actually opening up the door 'guts' here. This was such a super helpful video! You saved me so much time and money!! A locksmith wanted to charge us over $150 to fix the handle. With the help of your video I realized two screws had come out of their holes and one was completely missing. It cost 20 cents to replace the screw and 15 minutes of fixing once I found your video. Thank you, thank you, thank you!!

[@susieentsminger7099]

You did a great job explain all the parts. Our front door thumb door opening completely fell apart outside. All parts were separated, but with your video all put back together.

[@WayneDaley-wx6gm]

I couldn't figure out what I was doing wrong until I watched this video. Then it was super simple to get it all back together and installed good as new for an 18 year old lock. Thank you.

[@aaroncurry279]

Took my kwickset handle set apart last night and found the two screws completely removed. Took everything off the door for repair this morning. By time I got around to it, the parts were moved and my memory failed me as to where everything went. Your situation was exactly like mine and saved me so much time. Thank you for the great tutorial vid. God bless.

[@colinduncan4692]

Mine had the two screws just sitting there when I removed the inside handle to see why it was slowly coming off, apparently they will work their way out over time! Could have been that! Loved this video though!

[@debbielocke10]

Absolutely the BEST how to video I’ve ever used! Very clear instructions and great visual explanation! Thank you!!

[@Rocketlockopener]

At first I thought that your video's were too long,but I must say that your videos are the most realistic one's regarding locksmithing thats available on KZbin Thanks for the time that you have spent making them.

[@arpln65]

Fixed my thumb latch in minutes! Returning the new handleset I thought I needed to Home Depot! Thank you!

[@nipplez35]

Thanks for the video. I used to be a locksmith decades ago in my 20's So I knew the latch needed to be replaced. but when I took off the front half with the lever and everything fell out before I could tell how it went back together I was thinking " Crap" . You saved me a lot of trouble. I looked for a diagram to put it all together and could not find one. I had no idea where the spring belonged or where that little gear fit in. thanks again!)

[@manukadingo]

Thank You....I was able to repair the exact latch set with your help. Both screws were completely loose...makes you wonder about Kwickset.

[@GreysonDKB]

Thank you for this video! Fixed my thumb latch in minutes. You're awesome!

[@browndawg9745]

Thanks for posting. I removed my Kwikset from the door & the internal parts went everywhere. I put it back together with help of this video. I appreciate your efforts.

[@winstonwolf9276]

Same thing happened to me. Parts went everywhere and I thought I'd have to but a whole new handle set. Huge thx for this vid!!

[@jamescaras4899]

Nicely done video. Clear and concise, step by step instructions. Thanks for posting this video as I feel confident ripping apart my door handle again. This time I know what to look for.

[@ja43ke]

Appreciate you taking the time to post this video! This saved my doorhandle and saved my wallet >$100.

[@Ender48]

This video was perfect. In my door those 2 little screws had indeed come loose. Reassembled following your video step by step. Thanks!

[@selock]

Glad it helped and thank you!

[@Dennis-sq2nm]

I have that exact doorknob and it's been giving us problems. Glad I found this video before buying another. I'll be checking mine out. Thank you 👍

[@mstinson23]

Thank you! You just saved me some money and frustration!

[@selock]

Thank you very much! Glad it helped :) have a great weekend!

[@Mikeginty1775]

Great video - thank you!!! I fixed a family member's handleset where the thumb lever was not working properly by following the steps, which are, uninstalling the lockset, loosening the screws shown, repositioning the lockset components, and retightening the screws this time with Loctite. After that, you reinstall the lockset and it works like new with the thumb lever now responsive and working. I'm about to use this same video again as the same problem is developing on my own front dooor handleset, just like what happend at my family member's house. It seems like Kwikset has been shortcutting adding Loctite to the positioning screws during their manufacturing process. If they'd just do this, the Loctite would greatly reduce or perhaps even eliminate the apparent inevitability of needing to make this repair should you use your front door regularly like most people.

[@markscott9179]

I'd give you 100 thumbs up if I could. You saved me man. This is exactly the video I needed. Thanks!

[@LightLoveConnection]

Thank you so much for this information! Our thumb latch was not working. After watching your video, we were able to fix the problem very quickly. Sure enough... not only were those 2 screws loose.. they were completely out!

[@PawanSingh-xp8jg]

Thank you, this video was a life saver and I was able to fix my lock with no issue

[@VideoUser47316]

Was able to figure out how this lock should be assembled properly, thank!

[@amyangel251]

Very good video, this helped me repair my door handle myself. Both small screws had come loose and were not attached to the mechanism.

[@schulermaintenance]

This video saved my ass today on a job.

[@davidhensley76]

All the pieces fell apart as I was fixing my door latch. This showed me how to fix it and put it back together.

[@selock]

I had another one just blow up on me when I took it off the door a few days ago. Parts went everywhere!

[@davidhensley76]

@@selock Mine had the same loose screw as in the video. Not anymore!

[@Stolas1777]

I’ve ran across this problem numerous times. The other one I’ve seen a lot is those latches with the small “bar” you lift up to adjust backseat those fail a lot too where the actual latch disengages from whatever pulls it back inside of the latch body so you have to take the lock off the door and drill the latch body a bit and take a orange pick hook thingy and manually retract it. I love this channel so fun to watch and see someone doing the same shit I encounter

[@MichaelShinkarovsky]

What a great video! Helped me with exactly the same problem. Thanks!

[@pmlarocque]

We get this problem so often that I have an entire section devoted to both latch mechanisms (the two post and weiser’s four post model) in the truck. The plastic cam that actuated the latch is made from plastic and becomes brittle during our Canadian winters. It’s a real PITA doing a lockout when that’s the issue.

[@frankgrumeretz5873]

Thank you so much! Just fixed my front door latch instead of spending money on a new one. Good on ya

[@keithacton5612]

Awesome and very well done!! Saved me a headache!

[@bradmullican5640]

Thank you for the video. Helped me greatly in putting mine back together.

[@susieentsminger7099]

Me, too, thanks. Excellent job explaining.

[@joangoodreau9095]

Son fixed my door handle with your video info. Thank you

[@selock]

Thanks for watching, glad y'all were able to get it fixed!

[@thehawk177]

This video helped me out of a jam with this style of handle! THANK YOU! Earned that sub!!

[@Mur-lock68]

Well done Jason interesting video Stay well!

[@seanbaxterwilliamslocknkey6916]

Very informative videos, keep them coming..I like the shop videos to see what I can do in my small shop with the space I have to work with.

[@heidinelson2520]

Just fixed our door handle, thank you!

[@petewoodfine2100]

Hi Jason thanks for taking the time to do this video. Very educational and Informative. Thanks again. How did little Frank like being back in the shop ? Great to see him again, he has grown, since the last photo I saw.

[@matthewnissen9686]

This was incredibly helpful, thank you! I noticed my interior handle was loose, had some difficulty getting the interior cover plate off, then realized I pried too hard and the exterior thumb press stopped turning the latch (aka working). After three or four tries and this video finally got it fixed. none of the screws had Loctite on them, but there was some white crust on the floor? Also, there appeared to be small broken pieces of metal but the tabs were intact? I left the lower bolt in while dis-assembling but the upper mechanism just popped out, the screws were not engaged at all. I did the repair without Loctite, but now I think I should get some. My exterior handle has the thumb press in the upper position, but it works the same way. I think my kids have a tendency to jiggle the handles often and that loosens the small mechanism screws; wonder if they offer these with some kind of set screw or nut? better yet, a groove for the assembled mechanism pieces slide into, this way the screw just becomes a vertical set screw, and doesnt get jiggled/loosened

[@ImGumbyDangit]

I would expect the Weiser would be the exact same as Kwivkset. Thx for the Video Jason.

[@louisecuff2302]

Thanks! Was getting a little frustrated till I found your video.

[@HorologicRannygazoo]

Dude, I'm lousy at most home repairs but you just saved me the cost of a new handle and/or a repairman in 15 minutes of work. Also whoever installed our handle years ago for the builder had the top spring sideways -- which is why it never really worked right from day one.

[@sagepupilsplace1457]

Thank you so much!! My door handle is fixed!

[@fransiscogarcia9230]

Thanks for the video, it helped a lot!!

[@haroldmoody9609]

Nice video; it was easy to follow this.

[@raulbeltran03]

Thanks a million my man…KZbin raised.

[@christopherfernandes4401]

This video did help me. Thank you from Toronto.

[@creativeliving3455]

Hi Christopher, Where did you purchase the replacement part for your lock? We need one too. We are in Canada. Thanks!

[@christopherfernandes4401]

@@creativeliving3455: We hired a locksmith to fix the handle. I am not sure where he bought the parts for the door handle.

[@creativeliving3455]

@@christopherfernandes4401 Thank you! We are DIY’ers and wanted to find the part to replace it ourselves but part is so difficult to find. I guess we could do what you did and hire a locksmith but that probably wasn’t much cheaper than buying a new handle. Thanks for your reply!

[@KingStreetRob]

Problem is everyone thinks the blue material that comes on the threads of screws for locks etc is loc-tite. It isn't. It's a thread lubricant. So you can put in those soft screws without stripping out or rounding out the heads. Don't believe me ? Take one of the factory screws and tighten it into a nut. Then take another one and use actual Loc-tite on it. Check it the next day and see which one has more resistance. Do a little research and you will understand the way loc-tite works. You can't put it on a screw or bolt, throw it in a bag and then have that product sit on a shelf for however long it takes to sell it. Lubricants will last much longer in that environment.

[@lmars5933]

Make so much sense 😎😎

[@johnrenick7534]

I hace a baldwin front entry handle set im trying to remove for this reason , i can unscrew the "brass" bottom of handle from inside door , this model has a hole on the door knob cylinder. Phillips, or T15 fits but spins, is there a model with an allen key? Its 25 yrs old but cant get the door knob to pull off, i ve removed the screw above & below the bolt that would prevent the doorknob from being removed . I explained that as well as i could.... I was a video that says u have to push in the button on the knob cylinder wirh one hand & pull off the knob w/ the other hand , didnt really feel it " push in" when i tried this technique. I have taken pictures and theres definitely no screw , no flat or phillips head when i blow up the picture. If you get a chance i appreciate it. I feel dumb, because i feel this should be very simple. Thanks for your time .

[@stelthmunky]

Hello. I tried looking at your other videos but didnt find anything regarding my issues with this Kwikset where the thumb press won't retract the latch. I would appreciate your insight if possible

[@Ukepa]

thanks for putting this up

[@curcuru11]

Thank you for this!

[@buffalomitch7088]

Where's the video you mention to remove the handset?

[@delg1211]

would have been GREAT if you showed the REMOVAL

[@karenewool403]

Yes where is the first video! Need that.

[@lukewang4396]

great job. I saved $68 to by a new one. thanks

[@selock]

Glad I could help

[@kendo2able]

Take 3: This Bostonian had to think like a good ole boy. The parallel to the floor handle was sticking @ 11+5 o'clock --does not got to 12. The inside door mechanism has sliding metal surface parts and spring(s). I Applied a liberal amount of silicon grease inside -- all I have, and worked it in and wiped off the excess = success + Thanks

[@BobVan]

Ive never seen this problem but I do usually see the thumbturn wear a groove in the latch where it goes through the latch body causing the latch to not retract all the way.

[@selock]

Odins Lock yeah, I added a note mid video, the latch and that half moon just eat each other up don’t they :)

[@dhowell66]

At 6:20 I can see a spring around the crescent thing. I'm missing that spring. Do you know where I can get a replacement spring without having to buy an entirely new handleset?

[@3OH3Wes]

Had a complete blowout with my handle set. I was able to put everything back together with this video. I’m missing the spring though. Does anyone know the compression spring size?

[@mstinson23]

Thanks!

[@Tych333]

The part that you're pulling out at 2:53 is broken on my door. I can't seem to find a place to buy it, or the whole mechanism you have in your hands at this point. Any ideas? I'm not even sure what it's called to search for it. Thanks for any assistance.

[@karenewool403]

what does the locktite do?

[@samboheena]

any luck finding a source of those parts? the part that those loctite screws hold on snapped a lug. that part you're holding (5040086) is zinc or pot metal and not that great.

[@Stolas1777]

Another thing I’ve seen a lot on Schlage brand pitched handles is the roll pin works it’s way out which disengages the actual thumb press it’s funny how the different brands have different weaknesses

[@selock]

thatdudeforeal it’s almost like they plan for it huh :) make sure they can sell another one in a few years or something

[@artmetcommerce4749]

@@selock Is any brand or model more dependable for this problem? I got mine working, thanks, but I'd like to replace it, but why, right?

[@marvinlee9595]

Hi SE, Can you possibly tell me how to the thumb latch attaches to knob on other side of door- with the semi circle spindle ?

[@selock]

The thumb latch is typically held on with a pin or bar on the inside of the escutcheon/trim plate. It doesn’t interact with the spindle at all

[@nrowlett]

Something is usually too loose, or too tight. Why is it a 1/16th of a turn one way; lock works, but turn other way lock won't work... Seems like most of the time it's never quite tight enough to trust it not work itself loose with use. I agree, always use real Loctite(r). The Blue 242 [Medium Duty]. Even around the house it's handy. Just use it anytime you put something together and save the frustration of a rogue fastener coming loose in a weird inconvenient spot. - Sometimes I sneak in a little Purple [Light duty]. But that's between us... Shh! 😉 Although... For a more heavy usage application, needing more "Oomph" - Or just where maybe the Blue fails to perform for whatever reason ... Jump up to: Red 271 Red [Heavy Duty]. Be prepared though. Red 271; may need tools and quite possibly heat to remove.

[@patricia751351941]

Sink sprayer hard to push when water is on

[@johncortez1599]

I pretty much have the exact same pieces in the inside of my Kwikset door handle. My problem is, a piece of metal broke off the plate, where you screw the 2 small screws into. Now when I attempt to screw it back together, I can't. Does anyone know if they sell just the inside metal plate? It would save me from having to buy a whole new door handle. The metal plate that I'm referring to, is the one that he lifts up at 1:22 in the video.

[@selock]

I am unaware of anyone selling that part, I don’t believe they make them available

[@rogerhupp3115]

Does Kwikset sell this part as a replacement? The rack part of the rack and pinion broke on me. I've been searching, but cant find it.

[@selock]

I have not had any success finding someone with a reliable source but I haven't looked too hard either so I dunno

[@Good-Enuff-Garage]

yup that's exactly what happened on mine, Home Depot crapola

[@ahmadaamer6]

Would you ever consider using red Loctite for the screws instead of blue? It would make sure that the screws never come loose. It amazes me that you could fix a Kwikset lock. I thought they were cheap and not repairable.

[@selock]

ahmadaamer6 I have several large bottles of red. Over a year ago I spent a lot of time filming a loctite video on red vs blue only to scrap it in the end. I put re-filming it on “my list” but I’ve never gotten back around to it. I guess I need to do that. I’m always hesitant to use red ;)

[@karenewool403]

our thumb thingie is broke!!! but it's also 19 degrees out and I don't want to mess with it! Gahhhh

[@azskyking6542]

The one I am dealing with is older, all plastic gears. The round gear has 2 broken teeth.

[@MrCarmelo1959]

Hi thanks fir this video on taken it apart. I’m having a huge problem with Pella entry doors multi lock systems. I’m trying to put a standard lock but Pella has there own Pattern locking handle. If you have any idea on how to install a standard locking handle to work with there 3 bolt locking system it would help me great deal thanks

[@selock]

You cannot install a standard handle on a three point nor can you install any type of “smart lock”

[@MrCarmelo1959]

@@selock Wow really sorry but have you tried to do it?? I’m trying to install a smart lock the mounting bolts won’t line up is there way to reposition and weld new mounting bolts?? Or am I stuck buying there key handles?? Thanks

[@selock]

@@MrCarmelo1959 you cannot make a smart lock work on a three point period. You cannot change a door built with a three point to regular locks under normal circumstances. Choose another door for your smart lock

[@MrCarmelo1959]

@@selock Wow sorry but you didn’t answer my question if you had done this before but you seem certain that it won’t work. Thanks sir but I will keep searching fir more experienced knowledge from someone else have a great day and thanks for your help

[@selock]

@@MrCarmelo1959 yeah ok, good luck 🙄

[@RAJOTTE7711]

You didn’t put it back together to show if it worked all reassembled??😊

[@selock]

filmed 3 years ago & the customer hasn’t called back so I’m pretty sure it’s still working just fine

[@jeffmoss26]

instructions unclear, tumblers are tumbled.

[@rayhorner2965]

I don’t buy Kwitset. I used Schlage locks.

[@selock]

Ray Horner smart call :) lots of people do though!

[@RedCapMusik]

Inside handle sagging. How do i fix

[@selock]

No repair for that, you can order a "interior trim" typically for that situation. Basically...a new handle

[@Stolas1777]

Before watching it I’m guessing those two screws backed out

[@selock]

thatdudeforeal nailed it :)

[@kylemoore4681]

That’s not even close to the most common problem . Kwikset handlesets “wear” so fast, I’m tired of explaining it to home owners. The “C” shaped driver wears along with the latch always. Replace the latch “always” and pull the press fit driver out 1/8” to avoid the worn spot. . . Then tell the customer Kwikset sucks.

[@michaelhughley2453]

Doesn't show how to remove the door handle

[@kendo2able]

This non-techie gool ole boy is very good. Mane of these Tube videos are rather useless. My problem is inside handles sticking at 12 - 6 o'clock, suspect age and weak spring mechanism. China?

[@kendo2able]

This non-techie good ole boy is very good. Mane of these Tube videos are rather useless. My problem is the inside handles are sticking at 12 - 6 o'clock. I suspect age and weak spring mechanism. China? -- and that's from a Boston Yankee.

[@CynthiaMillerKing]

Thanks!

[@selock]

Thank you!