CORPORATE VIDEO- Poor Customer Service Scenario "What not to do"

[@zackeuphoria9932]

Admit it. School got you here.

[@Natalonie]

Damn well and the only reason too

[@CarlosRodriguez-vy1kb]

Sugma

[@Hangwithusfamilytime]

Yes to identify what type of letter I should write.

[@mosis8521]

Yep

[@princesssmileyface91]

Yes 😂😂😂

[@ri-fn7eq]

Professional skills gang wya

[@JamesPaulJP]

right here boii

[@beese2240]

pain.

[@fatimaavelar6736]

Here :/

[@destinymoye9705]

I just started these packets lmao. Do you possibly still have the answers to the packets?

[@GalaxyStarsGirl2]

ayeeeee

[@Andrew_Lemon]

My school had my watch this for professional skills, and honestly idk why but I find it pretty funny.

[@JMC-The-Director]

Andrew lemon what school was this? Awesome

[@lyss.aaa444]

Andrew lemon lmfaoooo me too

[@pandabear4629]

same I think we go to the same school

[@Andrew_Lemon]

Ciara :P yeah? What school do you go to then?

[@Andrew_Lemon]

Ciara :P this is the school I go to. kzbin.info/www/bejne/moLaZapvjMyLmbM

[@jonathanfalkowsky672]

Am I the only one not watching this for school and just for pure entertainment to keep me up at 1 AM?

[@isthatkingkey]

YES

[@Hashtagqueefqueen]

Yes😭 who does this willingly

[@dylancalvert5322]

I’m literally doing the exact samesame thing thing

[@abrahamabdul1160]

Same here

[@hhorner6382]

Just watched this for school, that is some of the worst customer service I have seen! Excellent portrayal.

[@juliajavier9059]

so yall didnt turn in your credits either huh.......

[@jazateurmom]

bye

[@theholytroll5120]

Lmao

[@sanrioluvvrr]

3 years ago yet i relate smh

[@AliceAviles-xq3xg]

lmfaooo meeee rn

[@yung-megafone]

Great advice, im trying to get fired because they wont accept my two weeks notice. Ill have to carry this with me i to work tomorrow. Thanks for the video!

[@Thedondadda43]

School has me here button ------>

[@wednesday8580]

1:30 she ain’t even typing?!?! *home depot music plays*

[@mj5885]

I’ve worked in customer service for 10 years. Customer service is really customer SERVANT. It’s slavery. Overworked and underpaid. As long as workers are nice to me, I’m nice to them. I don’t bother anybody. If I don’t like the service, I just go to a new place. Simple.

[@GrumpyDoodlebug]

And that's why people are so frustrated with you. You sound like a crappy employee. It's not slavery. Slaves don't get paid and can't leave. If you don't like your job, work somewhere else.

[@gardensofthegods]

Customer service on the phone can be horrible ... sometimes worse than in person and I try to always be kind to whoever I'm talking with . The problem I have is it seems a lot of younger people seem to have ADHD and I don't say that lightly ... it's as if they don't hear what I'm saying and I have to sometimes repeat it . And I speak clearly and slowly and I can remember even times when giving people my address where I had no faith in them and I politely asked them to repeat it back to me cuz I had a feeling they wrote it wrong and yes sometimes they get it wrong ... and it's a good thing I asked them to repeat it so that I could make sure they got it right . The weird thing is I have never ever had this problem with old people or older people in customer service on the phone and usually no problem with them in person either .

[@hughm1383]

You missed a common problem that I've encountered repeatedly: staff giving unsolicited suggestions/advice in the form of a command. A simple choice of words can transform excellent customer service into terrible rudeness.

[@colewright8416]

Boss: "Guys, that poor man with glasses is just trying to get some help getting what he needs. He walked out because you wouldn't give him service. Now I gotta call from the coordinator who is not happy what y'all did. You made several customers complain about our poor service we've been having. Y'alll are rude and do not deserve to work here. You're fired!!" Staff: "WHAT?!?"

[@krystalthomas7283]

I'm gonna use this for my class. :) Thank you!

[@smbr4745]

Bro this is how normal stores be in cali 😭

[@colewright8416]

The next day. Boss: "Hi, good morning, sir. I'd like to apologize what happened during your 1st time at slugg's lumber. I'll address this to my staff about why this happened. Rudeness is very unacceptable and we expect every customer to have good experience with us. I completely understand if you choose not to return, but if you do, I'm sure you'll have a better experience. Again I'm very sorry about what happened and I'll address this to my staff immediately. Thanks for bringing this to my attention. I saw you told a friend and your friend addressed this to me. Feel free to call the store if you have anymore questions. Thank you and have a good day."

[@Carloslife4ever]

real💀

[@gardensofthegods]

Yes except the customer probably never went back to that place so therefore the conversation with the boss probably didn't happen . Most of us if we have a problem with the store will avoid it for a long time because of how frustrating it was and sometimes we just never go back

[@Andrew_Lemon]

anyone else binge watching corporate training videos?

[@JMC-The-Director]

Andrew lemon I know I’m late replying but I have a bunch more on my channel if you ever want to binge watch corporate training videos again lol

[@leftysheppey]

I'm trying to find something applicable for my employees lol

[@deepakdinakaran180]

no question-I luv this vid

[@mynotes3154]

Excellent. You have to greet them. They assume that you know. They don't help you get it. In short, they're doing you a favor to answer your question. Then, back to their phone/social media. He did the right thing, taking his business elsewhere AND reporting it ON social media, since that's where today's generation "lives" - and the only place that they respond. Conversely, whenever one gets good customer service - basically the opposite of this - report that as well.

[@marcomagana7639]

This Video Is true Facts Nothing was exagerrated here

[@manishprajapati6795]

Customer service delivers memory and experience to customer. So its with emotional angle and subject expertise angle. If you dont have this skill then confess and improve in it with pure heart.

[@dannysnipes4315]

This is like if the Twilight Zone and Home Depot had a baby.

[@Odo-so8pj]

We call it B&Q its sibling Wickes.

[@kubotaman1985]

Pause at 0:21 He's not even in a parking space

[@nunofurszsru]

2:06 middle Eastern countries that's what they do in the airports lol... he or she is on their phone while you're there waiting for them to serve you

[@robertpinto9217]

Reminds me of Home Depot

[@colewright8416]

Reminds me of Walmart and McDonald's. I always get better service at H-E-B and Brookshire Brothers here in Texas.

[@mistys48]

I would have stayed demanding a manager, and that poor manager would have needed a vest, shield, and ear muffs!

[@LabelleSimRuiQiOpss]

Using this for school:)

[@flowersforme375]

We all have been there! The customer service can’t help, not knowledgeable and quotes company policy so they don’t have to find a solution.

[@bayingjase2006]

Your employees are behaving this way because they're tired of dealing with jerk customers all day and because you refuse to post a "No Customer Abuse Will Be Tolerated" sign on the door. While the occasional nice person like this gentleman comes in, the employees are already dealing with PTSD from every other customer that day and will avoid speaking to anyone if they can help it. Customers may not like the service they receive anymore, but they've brought it upon themselves and I'm not apologizing to any of them.

[@akofsum5425]

I've been in the customer service field for years now and I'm going to be honest with you; you will have to put up with bad customers every day no matter where you work because at the end of the day, you're still a customer service representative. Your goal is to help the company make sales. If you refuse to help customers, that's your problem and your company will fluctuate in sales thereafter.

[@phag3048]

We put one of those signs up and it's so much better now

[@chapstickaddict435]

Horrible excuse. I have been in customer service for ten years. You treat people with respect and you help them.

[@bayingjase2006]

+Chapstick Addict I've been in customer service MORE than ten years and maybe that's why I'm a bit more sour than you? I don't know. But customers shouldn't believe that they are allowed to do or say anything they want to anyone for any reason. I was taught in order to get respect, you give respect. And if they want to behave like a child at Walmart who didn't get a damn toy then that's their problem and don't take it out on me. I don't got to their place of business and misbehave! Act like decent human beings and we wouldn't have to have discussions or videos about this subject.

[@iagobroxado]

That just screams lack of profissionalism. Way to go.

[@davoohanian4947]

Who is trying to find answers in comments

[@colewright8416]

Those are some examples of poor customer service. I felt bad for the customer who was treated poorly. I've experienced it before in a few restaurants and your other video, the customer had some good service.

[@MrMyname18]

Literally every other time i go to home depot. It's a corporate video for employees but I don't think corporate even knows what they do.

[@calimedia58]

I don't know if it's the training or that people are just more aloof and indifferent nowadays. But I get this all the time...

[@michalwalks]

Man theres so many videos of this abusive guy... they need to ban him.

[@jonathanfalkowsky672]

1:23 that's me climbing the shelf like a foolish idiot because I'm only 5'3" and short

[@TheAileZX2]

Slegg Lumber acting as if they're going out of business.

[@Rip_Spirit_Him]

I only watching this for school

[@elizabethmcnamara6548]

To be honest it is hard enough to do our job. We also have to escort the customer to the bread Isle when there is a huge sign that says Bread. 🍞

[@buddyclark5507]

Country Buffet guy could surely teach these employees a thing or two.

[@jonathanfalkowsky672]

Whenever I see a customer I always try to ask how they are and ask if they need help or something, anything. But sadly I go elsewhere and never hear anything. No one asks how are you when you are near the employee and they dont care. Great training. And dont bother complaining to customer service because they wont give a shit

[@theclaybeartravels3596]

holy crap, this is Home Depot and Lowes.

[@nurlatifahmohdnor8939]

So is Dol Said is really his name? I know Daim has Abdul because there book about him. Or else I might not know. Dol. = Abdul

[@tinytin777]

Ilovelearningforlife

[@timothygwong3151]

The cashier woman is texting. I would fired her too.

[@r3leasethekraken]

"I would fired" 🤔

[@australianpatriot]

@@r3leasethekraken boo hoo

[@colewright8416]

You mean fire her.

[@jeavoncampbell4575]

Far too relatable in 2021

[@evomarzzx6678]

business lesson gang

[@soysaucecart6770]

Ask for specifics

[@user-nx1qe3fg2h]

Not her typing on that dusty ass keyboard tho

[@erkkijunkkarinen9303]

i will never shop at Slegg Lumber after this rudeness!

[@michaelhawk8297]

So he’s basically in Wal Mart ? 😅😅

[@colewright8416]

Looks like it.

[@nmn5550]

So painful to watch. Poor guy.

[@pungle4925]

Ok you are in professional skills at this moment and you need answers well sorry I am to dumb for that all I know is that the workers are not helpful at al

[@t.g.remixed]

This has to be Walmart 😂

[@auroraramirezflores]

Try that now, it’s worst

[@oscars4107]

Just like my soon to be ex opticians lol.

[@tiov3001]

It is a do it yourself store.

[@davidharry7883]

Employee: Have you used a paintbrush before? Customer: Yeah of course Employee: Well then that's all you need to know 😅😅😅 I'm dead!

[@jakemitchell2655]

I thought she said paper all this time😫

[@colewright8416]

You know what? Just forget it! Forget it! Ridiculous! (Grunts in frustration) You know what? I gotta tell someone about this. This place is a joke.

[@nadinemango9493]

so sorry for this service their are so rude , and bad service.

[@spiriteusmjir4941]

Probably every employees acted shit here because of their manager or boss does the same to them.

[@Odo-so8pj]

This is obviously B&Q or Wickes. 😂

[@IsaiahMendoza-rp3gb]

I kinda feel bad for brody

[@jalenmitchell9218]

0:23 damn😂😂

[@shantishanti1949]

All should be sacked ALL. Clearly this was DRAMA and not real its for this video training BUT if this happened in real life ALL should be sacked.

[@isthatkingkey]

Who else go to flex

[@bigdawg10k61]

Mann

[@isthatkingkey]

@@bigdawg10k61 bro u late asf

[@pablito_222]

Champs high anyone 😂

[@iwillnotcomply2002]

How true. But I congratulate anyone keeping yr cool,as for me I can't I let it fly and I have been ban from a well know auto parts shop. I swear and I make my point.. why are the young like this for some say its the new new (wtf)? I have to fit in with it like fark I will...shops that ban customers have a problem its not customers fault I believe a customer wants help and just friendly service and courtesy to a customer complaint.

[@RigmorTalonbeard]

Are you going in there expecting them to slave around for you? Then expect rudeness if your not giving them respect either. Hypocrite

[@RigmorTalonbeard]

Why are the old basterds expecting so much damn respect for doing shit all.

[@RadOnion48]

My mom acts like a Karen during very bad cs

[@andersonpyaban8042]

very rude,youre all fired

[@JMC-The-Director]

Anderson Pyaban lol

[@timothygwong3151]

If I am a manager of the company I would fire all of them shitty poeple.

[@JustBreatheOkay]

LOL i call it playing "pingpong".... ahhh

[@isactucker3788]

do people act like this on this scale in real life? lol!

[@WackyW0rkbench]

just another day at Home Depot

[@LAGONTLS]

he looks like a Walmart Steven blum

[@MsMtwardy]

Home depot😂😂😂😂😂😂

[@JenTheHealthCoach]

This is poor customer service

[@JMC-The-Director]

Jennifer Warth Yes it is very poor haha

[@timothygwong3151]

I would walk away in the first place

[@luna-zn6tf]

😂😂😂😂

[@jackmallett9470]

This shit geeks 🤣

[@alexsaab8089]

lol

[@rhondaouwenga7429]

Lol

[@jezzyochoavalle1748]

CVS2HS