MSC Seaview - Marseille (We were thrown out of the Main Dining Room)

We have cruised MSC countless times... but never a Seaside class... and WOW was it different!
We have never been literally thrown out of the restaurant by the waiter!... and for simply sitting where we were told!!
Join us to find out more of what happened in this shocking instalment.
This time we even had the added pressure of my parents coming along as first time cruisers...
About us 👪
We are Justin, Tristan & Josh
We started cruising in 2019 with a Norwegian Fjords cruise on P&O Britannia, we fell in love with the ship and cruising and quickly booked a further cruise in the summer on MSC Bellissima. We now have completely caught the bug and have over 9 cruises in the next 12 months...
We love to travel and wanted to share our journeys with the world and they are our way of remembering the great times we’ve had a chance to share some of the tips and tricks we use when travelling as a family.
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Please watch: "Getting Kicked Out Of A Restaurant: What Really Happened?"
• Getting Kicked Out Of ...
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[@EmmaCruises]

*gets my popcorn out for the drama* 🤣

[@CruiseBuoys]

🤣

[@sueclarke3559]

Love your honesty, about the communication or lack of it. Hope that MSC take note. OMG your son Josh is adorable and he loves his Shirley temple mocktails. He’s one lucky boy having two great daddies that take him away on cruises

[@CruiseBuoys]

Ahh thank you so much! We like to show the good and the bad experiences and hope that comes through. Thank you for the lovely comment about Josh! We try to show him as much of the world and cultures as we can… we are lucky he enjoys cruising possibly more than even we do 😆

[@paulleteace2053]

Check out the free port bus next time, just need to walk a short way to the gates, 5 minutes, follow the green line on the floor. MSC don't mention this free option, they want to sell their tickets

[@CruiseBuoys]

Thats a good tip! We have done that before but my parents aren’t good at walking so we were concerned about the distance… Also the queues for the free bus were even bigger than the MSC 😆 on this occasion

[@MarinaAndJoeGo]

Thanks for another great vlog guys - entertaining and honest as ever 🤩 It's a huge shame that MSC's customer service fell down like that - we all know that table mix ups do happen, but it's how the crew and cruise line handles the situation that determines how upsetting it is (if at all). A well managed problem can leave you really appreciating the crew, but blaming the passenger for the ship's mistake is never acceptable.

[@CruiseBuoys]

Thank you! He was a bad egg… but… the ship handled it well afterwards and that will come up in the next vlog 😀

[@MarinaAndJoeGo]

@@CruiseBuoys that's good to hear - look forward to watching and finding out more 🤩 hopefully he has had some extra training on how to handle situations like that in the future 😊

[@CruiseBuoys]

Extra training was provided

[@MarinaAndJoeGo]

@@CruiseBuoys 😊😊😊

[@krysab6125]

Aww, what a cutie Josh is - a credit to his dads! I agree on the hash browns, but not sure I'd want the beans so near anything sweet! It's a shame about the waiter débacle- I understand something got sorted out, but hope it didn't spoil the overall experience

[@CruiseBuoys]

Thank you ☺️ We love a hash brown… but agree Josh’s concoctions can be… unusual 😆 MSC crew recovered really well from the incident and we look forward to trying Yacht Club out this year

[@tijgermelk2077]

What happened in the restaurant feels weirdly similar to @Cruise with Ben and David (@Cruisewith) 's experience in MSC once. Hope they made it right for you.

[@CruiseBuoys]

Thanks for watching and the comment. Personally, we feel it was a different situation. When informed MSC management, we felt, dealt with it well.

[@tijgermelk2077]

@@CruiseBuoys I might be getting confused with something else. Anyway, glad it was sorted!

[@BritsAbroadTravelCruise]

That was our thoughts exactly. History repeating itself and not reflecting well on MSC at all

[@CruiseBuoys]

Sadly you get Bad individuals in all situations… the cruise line handled it well when informed 😃

[@RyanDaniel__]

I've noticed a pattern with MSC. It seems like it's always that the issue in their cruises is in the main dining rooms, everything else is great! (while on Grandiosa we had a waiter that was being unfriendly to our friends on the table since they had an ''easy'' package, and was getting pissed off that we ''easy plus'' were sharing our wine with our friends at the table) as if it makes a difference for them... anyway.... in my opinion everyone on the ship is lovely and kind, especially the bartenders at the casino and the people serving at the buffet! Sorry for making the comment about me, but seeing as you had problems in the dining area, it made me remember stuff and wanted to share a very tiny part of a negative in a wonderful experience overall with MSC! Seeing Seaview makes me want to go back on it... in Summer! Really looking forward to the next vlogs guys 😊

[@CruiseBuoys]

Oh no! I hope you still had a good time despite the waiter! We have met some truly wonderful people and crew on MSC and can’t wait to try Yacht Club later this year! Thanks for watching you may get a shout out when we come to Malta in the vlogs if you’re ok with that? 😃 it was so lovely to meet you that day, hopefully we will get back to Malta soon

[@RyanDaniel__]

@@CruiseBuoys Yes, looking forward to the next vlogs! I love MSC seaview

[@CruiseBuoys]

Thanks! 😊

[@ve2vfd]

You guys are a lot more patient than me, if they didn't kick me off the ship for the fuss I'd raise I would have at the very least gotten the arrogant waiters full name and sent Corporate a "sternly worded letter" (a ship's HR officer told me all correspondence or review with a crew member's name ends up in their file) On a more pleasant note, I'm watching this from a hotel in Florida as I am boarding the nice new NCL Prima tomorrow morning. Yay! :)

[@CruiseBuoys]

Thanks for watching! We did raise the incident the next day and took his name… also ships have a lot of CCTV so it’s all on camera too… Enjoy NCL Prima we are going on Viva next year and can’t wait

[@EmmaCruises]

Yeah totally your fault somebody else wrote it wrong, NOT. 🤦🏼‍♀️😂

[@CruiseBuoys]

🤣

[@chrispnw2547]

It's not about communication​... It is about respect, civility, and following protocol. When a waiter dismisses your request to speak to the manager of the dining salon when there is a clear problem, it is not simply about communication. You are dealing with something else on a whole different level. There is/should be a seating chart at the entrance that denotes available and seated tables. The person seating guests should have noticed the table was occupied and not brought the other diners forward. There are so many better ways this could have been handled. The waiter made a decision (unclear of his/her motivation) that he could dismiss you for the other guests. The other guests should have been seated elsewhere once you took your seats. I would have held firm, started recording, and captured faces. I would have made the waiter explain himself (on camera) if he refused to bring the manager forward. Unless you presented forged items, there is no reason you should have been removed (or asked to leave) your seats. You did not have a bad waiter... You had a bad cruise line where operating protocols are not being followed. Once seated by the staff, default consideration always goes to the seated guests - always. I'll await you next installment however, I am strongly considering cancelling my next three cruises with MSC.

[@CruiseBuoys]

Thanks for watching and commenting 😃 The communication element was more to do with the shuttle bus than the waiter. Any where you go could always have one bad egg… we have had many wonderful cruises with MSC and while we are not excusing the situation we have also encountered far more wonderful crew than bad ones. It was a poorly handled situation however you can check out our review or wait for the upcoming vlogs to see how the cruise line reacted when we informed them and how they went about rectifying the situation. Thanks again for watching and hopefully you have a wonderful cruise ❤️

[@starquakey1]

@@CruiseBuoys Must agree though seated guests should get priority. We were on other side of this on Cunard once (someone else at our allocated seats - waited shocked as he showed us to seat, and immediately summoned Maitre'd to rectify. The people seating kept our seats.. Genuine mistake by them, service recovery was to the "best" seats in the resturarunt for rest of cruise. (Window, Wake view) instead of a midddle of resturant seat for us. Can't argue with that, along with a glass of wine for the 15 mins delay.

[@CruiseBuoys]

Cunard do have great service! Can’t wait to be back onboard for Queen Anne next year

[@jn7812]

100%

[@CruiseBuoys]

😊

[@ARFilms2]

It's terrible but if you go on a party type cruise then it's going to be mad. I prefer something a bit more refined, that said, I would be mad and just say, what the hell, lets just make the most of it, who's round is it for the drinks? Cheers

[@CruiseBuoys]

Thanks! We would say MSC is more a family cruise line than a party cruise… but they do enjoy a party 😃

[@gh8839]

@6:50 North Cornwall....God's Country 🙂

[@CruiseBuoys]

It’s for Perranporth… lovely part of the world 😃

[@LiftUpNotDown]

MSC is the worst cruise line customer service-wise. Absolute worst.

[@CruiseBuoys]

We have actually met some truly wonderful crew onboard on previous cruises… sadly we met a bad one this time… We would definitely agree the onshore customer service is very lacking however 😠