Murder In The Suburbs: The Lin Family Massacre

In today's episode we are looking at one of the most notorious crimes in Australian history - the massacre of five members of one family.
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• Sole survivor: Brenda ...

[@floyd1677]

That emergency services operator’s attitude was disgusting. If you can’t show a bit of compassion to someone who’s obviously in great distress and has told you they think someone’s murdered their brother’s family then you shouldn’t be in the job. She’s told you where to go, the distress in her voice tells you she’s found something, to keep on like that with no care at all towards that person …

[@mmarialexx]

I disagree with you. He needs to know if there are bodies and also whether the perpetrators are in the house. They cannot risk the lives of first responders, they cannot be led to a house with a gunman inside for example. I think the operator was professional and asked the required question. The woman was not answering clear, easy, yes/no questions, repeatedly.

[@mademoiselle2711]

the way he said "dont say quick" and "don't scream" instead of just telling her to "calm down" it's pissing me off🤡

[@crumpetandtea]

Her English is clearly not perfect. I could only imagine if this was happening in French, which I can speak but I'm not fluent in. I would just be in shock, unable to come up with the words, unable to process what was happening. It's hard enough to make a phone call like that, let alone not in your first language! Him yelling at her was not helping the situation at all, only making her more upset.

[@marieparrott7944]

I am disgusted by the operator’s mannerisms.. what a total sickening attitude 🤬🤬😡😡 I hope this guy lost his Job if you have no patience and empathy for others then get a new Job….

[@marieparrott7944]

Maybe…. But I am sure this is no they way they were trained to speak to a person who has just come home to a house full of blood and bodies!! He could of just asked her to slow down and speak slowly how can she calm down when her family has been murdered😡😡

[@emilytoy1756]

That 911 operator is so unprofessional! She’s in panic an shock and he’s being so rude to her. No compassion

[@insertcheesypunhere]

i immediately went to the comments to see if i was the only one who thought he was being vile. glad i wasn't alone. she's not only panicking, but is trying to communicate in what is likely her second language. the fact that he got mad at her was horrifying. he could've just asked her to breathe, comforted her, told her to make sure she was safe, spoken to her more slowly. i hope he lost his job.

[@rebeccaaldridge8114]

That call operator is in the wrong profession !!

[@limasierra6639]

The emergency dispatcher is a disgrace.

[@princessfolarin3169]

that operator is the rudest person omg! She’s clearly in distress & he’s being so inconsiderate

[@rule_brittania2142]

I was just about to say the same thing. I hope he was fired after the recording came out, he can tell she is clearly upset and that English is not her first language. Most people would have a hard time speaking calm and clearly in their first language after finding their dead relatives in a gory scene like that, much less in their second language. She said it was her brother, where is the compassion, telling her to stop shouting and answer his questions when she's saying she thinks her brother is dead/dying.

[@xitsmedianax]

I know right? It might be an Aussie thing but I'm pretty sure here in the U.S. They're not that pushy....they leave it up to the detectives to ask questions. He was a douchebag.

[@deroxanlit4181]

@@xitsmedianax yea 911 dispatcher was really rude . they made victim feeling less

[@MargotMugs]

Agreed! What a d*ick! The poor woman is obviously traumatized and in shock, I cannot believe how much of a (racist) asswipe he was being

[@leelee2350]

@@xitsmedianax I've actually heard a US emergency operator act much worse then he did, so it happens everywhere, it was terrible, a poor woman was trapped in her car, drowning and crying and the operator was just nasty, the woman ended up dying, its on youtube somewhere.

[@dot-to-dot]

Could that emergency dispatcher have been any nastier to this woman?

[@thidakhy]

This was soooooo hard to listen....A&&hole

[@MargotMugs]

He's literally a sociopath. Probably committed a few murders himself lol

[@dot-to-dot]

@@MargotMugs wouldn't doubt it.

[@jenmiller1081]

Seriously. What a pos.

[@MarciaBaker1205]

Complete a$$hole

[@dariadavies256]

Omg poor Brenda she not only lost her entire family and way of life but then to find out her uncle did it because he was obsessed with her and her aunt chose him over her, that’s such betrayal! I am glad that Brenda is doing well. Terrible case, a whole family wiped out including children 😢

[@brianbadonde9251]

Thx for spoiling the entire video ya big tidied demon 😏

[@rinila207]

I know operators are trying to get much information quickly as possible. But they need to keep in mind callers are absolutely distraught especially if the victim(s) is/are a known/close person. Maybe some sort of reassurance to the caller from the operator would've been more constructive. Something like, "I know this is a devasting discovery. But I need your help with some information so we can get you the help you need. Can you help me?" Tonal control is also important.

[@ismayb754]

Absolutely. Not only did this dispatcher fail at his job that day, but he failed as a human being. That was truly awful to listen to.

[@azazello1784]

What kind of "reassurance"? Was he supposed to sing her a song or tell her that her family will come back from dead?

[@kouizumi9484]

@@azazello1784he COULD have talked to her like a human being; anyone could tell she was upset. Snapping with "don't say quick" and shouting "what happened??" Over and over again shows lack of proper training. I hope he was at least reprimanded.

[@CaptainPikeachu]

@@azazello1784 He could treat her like a human being, imagine if someone was distraught and you’re just going “don’t scream” and “why? Why?” - that’s just shitty behavior You can calm people down and speak to them like you have a degree of human compassion

[@davidabbottsmith3500]

I was in Henry's class in school that year, and knew of him through church youth group the year before. The documentary is not exaggerating, Henry was an amazingly kind person, and he, aswell as the family are sorely missed to this day.

[@avwel3827]

😥😥😥

[@whitedragoness23]

RIP

[@lazyhusband]

Their aunt, Robert Xie’s wife, is fucked in the head!

[@goite2654]

It's the kids... That got me tho.... Cruel world we live in

[@ceruleanc505]

@@lazyhusband Denial isn't just a River in Egypt.

[@florence2551]

The fact that the boys may have been alive for so long before they passed is too horrifying to contemplate. I cannot imagine the fear.

[@jodyrebeljohnsoncacciatore4791]

@Annette Kingsley "only"?

[@godfreypigott]

@@jodyrebeljohnsoncacciatore4791 Why would you pick on her for that? She was merely reporting the facts, not making a judgment as you seem to want to imply. Quit moralising.

[@jodyrebeljohnsoncacciatore4791]

@@godfreypigott Thank you for pointing that out. I was responding to the horror of "only one", as if that somehow made this "only" half as bad. Half as horrible. It's all awful. I wasn't "picking on" your friend. You just misunderstood.

[@alisondawson5084]

Poor darling boys, hearing their parents being killed. Then to have been alive for several hours is just horrendous ! Rest In Peace Lin Family. xoxox ❤️

[@sairafatima85]

What I didn't understand that did Kathy not find her husband guilty since she was like I'm gonna tell him that I love him that made me sick

[@oliviaosullivan7504]

I still think about this case often. It hits too close to home. I lived in the house right next door to the Lin family. The Lin's were in 55a and I was in 55, however, my Mum and I moved out about 2 years prior. I would always play with Henry and Terry, particularly Henry from what I can remember. We could run up and down the driveway most mornings and water the plants. The Lin's were a wonderful family and I have fond memories of them. They always welcomed me with open arms and showed me love. I still think of Brenda to this day. It is heartbreaking and unimaginable what she has endured. I send her all of my love and light. I know she would be doing her family proud.

[@tinawise168]

I bet no one wanted to move in to the house after that, I know I wouldn't have

[@raerae6422]

Thanks for sharing. That was lovely to read.

[@jessicaalvarez3550]

One funeral is hard enough, but a funeral for 5... I can't even imagine how hard that day must have been for Brenda. And then with the abuse and finding out he is also the one that took out your whole family. It breaks my heart... What an incredibly strong woman.

[@azazello1784]

On the positive note I think a funeral for 5 saved a lot of money for funeral arrangements.

[@jessicaalvarez3550]

@@azazello1784 Yeah! There's that 😂 always a bright side lol

[@TheCratsky]

Thank heavens the school principal was so considerate and tried to protect Brenda as soon as her gut feeling kicked in. I'm not sure if all school staff would have been so attentive.

[@kati1626]

When you said about Brenda feeling awkward saying goodbye to her dad in front of her friends, and wishing she’d just given him a hug and told him what a good dad he was… god damn that broke me.

[@jeanhinkle8168]

How cold can you be this operator was so terrible not helping her at all

[@jondoh4135]

Got damn if Ur broke what good r U?

[@asllaniiiii]

@@jeanhinkle8168 Yes i totally agree!He was horrible.

[@susiearviso3032]

Your swearing breaks ME. I guess slumming it, is the best worldly people can do.

[@kati1626]

@@susiearviso3032 ….what?

[@CrystallyLavender]

OMG, poor little Terry stayed alive for possibly up to two hours after being so extremely viciously attacked with 6 blows??!!!! I’m just absolutely beyond words at the brutality this evil monster unleashed on this innocent family, especially the two young boys. That so-called uncle is no doubt one of the most evil of evil human beings (if you can even call him that) that have ever walked planet earth!!!

[@traceytaylor2706]

The poor woman is distraught and in shock at what she's just discovered, the last thing she needs is a patronising phone operator! And she wasn't screaming at him, she was crying.

[@cindyluu8523]

He asked simple questions repeatedly and she kept saying something else and not being understandable.

[@jelgue5536]

The operator must quit his job. He doesn’t know how to talk with someone in distressed.

[@sidewalks2269]

So true; he dont have no skilss to be a nine eleven person

[@reeupbabygyrl8053]

He should be fired

[@ranis9615]

yes he must quit

[@chloe-kj5gf]

What an inconsiderate ass! I almost thought he was going to hang up on her.

[@samantharedden3906]

absolute ass that operator is... I hope he was canned.

[@michellestewart8049]

Cathy standing by him till the end is very sad indeed. As for the 000 operator, I’m an Australian & we do not claim him.

[@annehorrigan570]

Either his boyfriend cheated on him or somebody pissed in his Wheaties that morning, little prick.

[@MissMocha]

Lol please don't claim him

[@Harpotos]

@@annehorrigan570 I get that you are upset at his lack of empathy, but it's a little weird to use homosexuality as an insult

[@annehorrigan570]

@@Harpotos What word offended your snowflake soul? Poor thing can dish it out but can't take it... .bwwaaahhhhh

[@Harpotos]

@@annehorrigan570 Haha, I wasn't offended, it's just weird. Calm down buddy.

[@karinakassim]

If I saw a body and called 911 or 999 and the operator spoke to me that way, I would’ve lost it. That guy was reprehensible and utterly unprofessional!

[@Anna_Anna92]

Wow the operator is disgusting. Poor woman. That would of been so traumatising for her. It was her family and she was distressed. Im Australian and it breaks my heart the operator wasn't more patient with her 💔

[@rule_brittania2142]

Poor Brenda. I can't imagine being the lone survivor of such a vicious attack, but then to learn that the murderer decided to spare you because he is obsessed with you. It sounds like she is growing into an amazing young adult, which is astounding considering all she as been through.

[@sdla690]

I kinda see she is trying to be strong and move forward with her life. But I m sure it might take her many many years to recover if not her whole life... I hope she is around with kind and thoughtful ppl

[@LotsofLisa]

I bet eventually Robert’s wife would’ve had an “accident” that would leave just him and poor Brenda.

[@glittery8862]

Something I want to note is that part of her amazing development is likely due to the supportive adults she had in her life at that time, most noteably her principal who immediately flew her home, looked after her, got her a lawyer.. this is exactly what a young person in her situation needs, an active representation of a healthy adult. It can do a lifetime of good.

[@asyd2905]

She’s a beautiful young lady. Not just in her physical attributes but emotionally, as well. It takes internal strength to survive what she has been through.

[@chinabluewho]

Yeah can't imagine what it must have been like being 'poked' every day by the person who murdered your family.

[@abdulnaseer8017]

The dispatcher has serious issues smh . Someone is clearly distraught and all you can say to help them is don’t scream . Just go and help them!!! Omg I hope he was fired after that

[@fjones]

Hopefully.....

[@shariff786rsa]

Is he ?? Thank God. He is bloody mean and wicked .

[@bsqwahlE]

Racist af

[@danishqaril8919]

He’s not rude. He’s trying to get information from the caller.

[@tommymc7535]

The most amazing thing is…. This is one example of like 50+ others. They should pay those people more and make the qualifications higher… way to many Dbags get that job

[@mandystinson4925]

I think that operator could have been more understanding. His tone to that poor distraught lady was nasty and downright rude. Hope he got reprimanded or fired.

[@sallw9263]

Praying Brenda finds peace in all this 🙏🏽 And her Grandparents, heartbreaking when she talked about her biggest regret not giving her dad a hug and telling him she loved him.

[@es7990]

Police decided that the uncle was not a threat to Brenda so they let her live with him even though he was the primary suspect in her family’s murder. Then it comes out he had sexually assaulted her multiple times prior and was at least inappropriate with her while living with them… Wtf?

[@reggiebenson9172]

Yeah. I know. However, and I know I'm in the extreme minority here - something still doesn't smell right about all of this.

[@aishahassan7667]

@@reggiebenson9172 omg I was looking for this comment, I feel the same exact way. Something is missing, idk how to describe it

[@sgcl10658]

They didn't know or suspect about the sexual assault. They thought it was about greed he wanted to take over his brother's business.

[@ketobodybuilder2482]

@@reggiebenson9172 i agree this is very fishy , someone else killed them imo

[@yummycandyshow]

@@ketobodybuilder2482 what?! No way!!!

[@bluejeans712]

i cannot imagine the pain Brenda is carrying up to this day..... losing every single one of your family members at the same time....knowing the news via FB, and being told of the torture her brothers have gone thru... this was heartbreaking beyond words.

[@DanHowsen]

Plus the sexual assault she endured AT THE HANDS OF HER FAMILY'S MURDERER. Not to mention the survivor's remorse, which must have been further compounded by a misplaced sense of culpability resulting from being the object of that monster's sick obsession. The fact that she is still alive, still doing her best to make something of her life, and still smiling as much as she is, is nothing short of inspiring. What an immeasurably strong woman.

[@tessajowett6973]

OMG, the operator is unbelievable.. Hope he got sacked.

[@kooolkidninjamaster]

Poor Brenda, I'm sure her dad knew how much she loved him. Bet her poor parents are both happy she still alive but so sad she had to go through so much. May that family rest in peace and I hope Brenda is able to find peace grow and find her own home and family after such a terrible loss

[@jewels3596]

The aunt's shock and confusion on that 911 call was awful. The fact that he left his wife in the home alone when she was in shock and afraid that the attacker could still be in the home should have tipped off the police instantly. Poor Brenda! I hope she is healing from this tragedy!

[@allykatt1908]

exactly n then finding out he's a pervert lusting for ur own family member a kid at that smdh sickooo

[@juliefennell1329]

the emergency number in Australia is 000

[@stevenprice6957]

@@juliefennell1329it is but you can also get through with 911. On a side note, as a child who was born many decades ago, I always wondered why our emergency number is triple 000. I mean the 0 was a long wind up with the old phones so the smart number should have been 111. Seconds can be the difference between life and death.

[@gia9230]

the two young boys looked so happy in the photograph... this is such a tragic case

[@stevenprice6957]

Brenda is definitely one of a kind. She is an absolute angel in every way, you could possibly imagine. You just want to hug her. She would make any parent proud. I would love to have half of the strength Brenda has ❤️ Watching her interview on spotlight, you just have to be touched by her story. Best wishes forever.

[@debbarringer1967]

it's heartbreaking how a monster destroyed such a happy, loving family.

[@aeprylove17]

That was the most horrible-uncaring operator i've ever heard...he shld.not be in his post🙄

[@Dr.SeneChats]

Has been kicked out i heard! 😂

[@adamwelch6217]

Why? In a job like that you can't get emotional, you have to stay calm and collected. The caller wasn't giving him enough detail, partly because of the shock and trauma but partly language barrier.

[@jackquilynjungkim219]

Well honestly you have to have information and detail to report whats the problem so they can inform the emergency dispatch team of the situation

[@brittanymason4998]

That operator was an ugly SOB, if you can't handle a call like this maybe he needed to switch careers. That was just as awful as what Brenda had gone through.

[@gerredouglas3187]

Yessss I was thinking why is he talking to her like that. No kind of sympathy

[@rosemills3190]

I was just thinking this, like wtf?! He was just horrible in the way he acted!

[@watchgoose]

@@gerredouglas3187 THINK. Speed is the issue here. He can't dispatch help if she doesn't answer questions!

[@favoritexbird4772]

@@watchgoose but due to the shock her brain probably couldn't comprehend what happened. Therefore she struggled to tell him. It sounds frustrating but her brain just tried to protective her after witnessing this traumatising scene

[@jewel9443]

Notl at all. It never goes away! It may hide ,then you have a trigger!

[@crystalcorinabustillosriva1364]

That emergency operator needs to be fired. How the hell is he going to be so rude at a moment like this.

[@jakebrown549]

Operator annoying af, fire him plz

[@emke9326]

Poor girl. She lost her whole family in one night. I wish her the best and happiness in her future.

[@dodgyhida7914]

I’m really glad I came across this channel. So many true crime channels do the same cases/murderers but this channel always showcases crimes ALL over the world. Cases that really rocked specific countries and cities. And it’s done so with utmost respect and dignity for the victims and their families. Well done and thank you for always giving disclaimers and going as far as showing never before seen footage on these crimes including questioning, testimonies etc mad respect to the channel!

[@alib1919]

Agreed; I'm quite new to this channel and its one of the best True Crime ones I have found. The way the narrator explains everything really clearly is great, and the news footage etc. that she includes is really good. Keep up the great work Truly Criminal!

[@dodgyhida7914]

@@alib1919 I so agree. I’m from New Zealand and lived in Australia so both the Lin family and Grace Millane case shocked each country, respectively. I didn’t know that anyone else would look into it or bring attention to them. And how this channel went so in depth with both videos, I have been going through all videos in her channel as she does such a great job show casing so much never before seen footage etc, all while doing so in such a respectful yet unbiased way. No opinions - just pure facts. Most times I can’t bear to watch other true crime channels as I find the hosts give their own opinions including editing and language used. Their content tries to almost use these cases as a form of it entertainment, which gives negative connotations and downplays the tragedy and seriousness of the crimes. Idk though that’s just me 😩

[@Igor_ogi]

I so totally agree. The quality of the videos posted is excellent and this is the only true crime channel that manages to surprise me with cases I’ve never heard of before. So many pple only talk big cases we’ve all heard about before which is a bit frustrating when you are a true TC buff.

[@MysticDawnASMR]

I know I'm a bit late but u wanted to mention a channel I watch along with this one. Coffeehouse Crime is another like this channel, he covers stories from all over the world and he's a great story teller. So I like these two channels as well as Mr. Ballen.

[@stevie-ray2020]

My Aunt's place was just around the corner from their house, & I know the area well as I was born in North Epping & lived most of my life in the neighbouring suburb of Eastwood, so I knew many who were really shocked at the brutal killings. While I was aware that Robert had been found guilty because of all the forensic evidence, the media just gave the motive as jealousy of his brother's hard-earned success. However, aside from coveting all that Min & Lily had worked extremely hard for, I'm not at all surprised to learn from this video that also included his incestuous desire for their daughter Brenda!

[@billylam7804]

The operator was so rude and arrogant. She wasn't even screaming. Can't he tell between the screams and someone is in distressed?

[@lktzu2821]

Kathy has been conditioned that deeply that she believes her husband blindly. As an Asian woman myself I swear countless Asian women always act like their husbands can do no wrong. I wonder when we are going to stop putting such men on the pedestal?

[@DroneStrike1776]

It's because they little men love using fear. I'm Asian myself and is glad my dad would never treat my mom like that. This guy was a zero and he couldn't face the fact that he was a nobody triggered him.

[@LadyAstarionAncunin]

She doesn't want to accept the reality that she is married to a horrible man, as she feels it will reflect on her. So, she insisted that he must be innocent because she doesn't want to admit to being the wife of a child predator/murderer.

[@PoptartParasol]

@@LadyAstarionAncunin at some point you become just as much of an abuser for protecting(enabling) such a person in the first place. It's sad.. you always hope those types of people snap out of it eventually but it rarely happens.

[@himurahaibara1459]

@@LadyAstarionAncunin but that's weird way of thinking isn't it? By my understanding if you don't want his crimes to reflect on you then you should not defend him. By stand by him is not only look selfish and disrespectful to the victims it also won't help your condition by believing such a dangerous lie.

[@yolandawilson6619]

She's not conditioned. She's guilty.

[@mvitrstn8357]

Imagine having 4 mistrials and having to endured every single one of them. I feel for Brenda!

[@Codythefnafnerd]

I can't believe the ordeal that Brenda is having to endure. She is so strong. I hope she is succesful in everything in her life.

[@victoreasley9385]

I've never heard of this case. But, the first time a picture of Robert appeared, I said to myself, "He did it..."

[@ChanDarmaHutapea]

The victim didn't have enemy, the murderer knowing the house so well. And the way they push away the grandparents and insist to adopt Brenda, and well well well look who immediately take the business?? Even from the beginning of they found the victims, who the hell did not focus call police or neighbors, but go for 1 hour to pick up the grandparents?? For what?? So they can see that horrible things ?? Thank you for all the people who help and support Brenda.. I hope she can find the peace in her heart and mind after losing her family in that horrible way.

[@debravan1167]

Ur English is terrible

[@TertiusOculusOris]

WTF. "I think someones dying?" - Followed by, "What's the problem?" Jesus....

[@vboss1789]

Honestly, the operator was a complete and utter heartless human..no sympathy whatsoever

[@mamssie2350]

I'm just wondering if thr dispatcher still has this job?? Hearing how he treats the caller makes me sick.

[@D3Hearts]

The emergency operator was horrible. I understand you have to get someone to explain what is going on but the woman is traumatized and in shock and the guy is getting agitated with her for not focusing. She just found her family bludgeoned. When someone is hysterical like that just send the police asap instead of wasting precious time.

[@valeriebumblebee7607]

That was so hard to listen to. I really hope he changed occupations.

[@murphyslaw7815]

And English isn't even her first language!! He was an asshole.

[@change_your_oil_regularly4287]

Too often in these clips the operator is a complete esrA!

[@veecee917]

Seriously! Guy was a fkn asshole! It's always these kinds of people dealing w the public. Lets see how he likes when he's on the receiving end of that. Prick.

[@annerison]

@@murphyslaw7815 I definately think racism had something to do with it. He was likely annoyed that he could not understand her

[@s.7948]

I like the way you tell the story straight into it without any extra talking. Thank you.

[@stephanie_lai_]

That operator on the call is so rude. If someone is that hysterical (there's probably a reason), maybe be more patient and try to understand rather than responding that way throughout the call.

[@unicorn8802]

That dispatcher has to be fired like immediate

[@sylvialin6453]

Im upset. Is this woman blinded by Love? Still supports the husband while her brother n families laying dead. If is me i divorce him right on the spot. Such a mean cold hearted murderer.

[@Alejojojo6]

She is in denial, she simply thinks it must be a mistake and the murderer is somewhere out there. I mean being with someone you marry and trust and realized he cheated you assaulted your niece and killed your brother and his family... seeing someone you have loved for many years doing that seems "impossible"... she simply doesnt see it as someone who would have done it even if it's pretty clear he did it. Also all the trials being suspended and not "so sure" he was guilty support her ideas and mindset. She seems like they have to be wrong and that her family simply took the easy route... I feel sorry for her. Maybe one day she opens her eyes.

[@sylvialin6453]

@@Alejojojo6 Thanking you for replying

[@lovelyirish6624]

That triple zero operator frustrated the living hell out of me! Yeah sure....I get it ..it must be frustrating and a little annoying to trying to get information out of ANYBODY never mind with language barriers. This operator had zero empathy in his voice and if he sent an ambulance why does he need to hound her for information when clearly she is is absolute shock. Which I'm sure those attending the crime scene to help would be in shock soon also as the scene sounds horrific. I know these operators have to gather information and don't want to send out ambulances to trivial matters.....I just was getting so worked up listening to that operators unempathetic attitude.

[@ZimtPorridge]

The ambulance needs to know how many people there are and in what condition they are or what injuries there are so they can prepare accordingly. Not having this information can cost lives. They AT LEAST need to know how many victims there are so they can send the right amount of ambulances. But Kathy told the operator nothing.

[@TheVelmanator]

@@ZimtPorridge Bingo. My husband does this as part of his job and as difficult as it is to listen to, they must get as much information as possible so that they can work on saving lives ASAP once they're on the scene. I think it would have helped if she was told that her information could save the lives of those who still had hope of being saved once they arrived. So, as understandable as it is that she is completely shook up, the information he was insisting on is crucial when the paramedics get to the scene and could very well save a life.

[@infinity2493]

@@TheVelmanator wrong.If you show someone assurance words with the calm voice you can obtain more information than you think.if your husband talk the same im so very sorry for the subjects has to deal with.

[@igitha..._]

There's definitely (unfortunately) going to be situations where people call up and cannot identify the victims due to the level of injury - some crime scenes the victims can only be identified by dental records or dna or very small fragments of what was an entire person. The triple zero operator could have been so very much more compassionate and less abrasive than he was especially hearing the trauma and shock in her voice- even I could hear the word 'killed' and the 000 operator was still going on about if there was someone unconscious.

[@ZimtPorridge]

@@igitha..._ But she said (paraphrasing) "I THINK someone has been killed. I don't know." Of course he needs her to specify. Yes, his tone was harsh but he didn't insult her or anything he was just trying to get her to talk to him because for all he knows, every second counts. His tone only got like that because she kept ignoring his questions or gave him non- answers.

[@user-io3fj5we3k]

I am absolutely shocked and disgusted at the operator on the phone. I hope he was disciplined. Of course people who ring for emergency services are going to be more than likely in complete distress

[@stevenprice6957]

I would have to say that you don’t hear crime documentary’s as good if not better than anyone. You have the voice and tone, which is a big thing for me personally. Keep up the great work.

[@slowcookedporkchop5751]

Kathy is so far in denial it’s unbelievable l. Cannot imagine how strong Brenda is

[@shanynbligh6450]

I think she had something to do with it.

[@deedeedee9310]

@@shanynbligh6450 same. While the 111 operator was less than empathetic...I didn’t hear someone being an asshole. I heard a female making ZERO SENSE. Even SIMPLE questions she could not answer. “Do you see a body?” “It’s my brothers house”. “Is someone injured?” “I don’t know”. Like WTF?? The floor was covered in blood. Bodies were visible. Why did she have a hard time giving such basic freaking information??? Nope...I think she was involved as well.

[@aishahassan7667]

It’s easier to be in denial than accept the truth. She will crumble if she was to accept the fact that her husband of so many years killed her family, so viciously and brutally. I could not bring myself to believe it.

[@medicamedico4335]

@@deedeedee9310 yeah unpopular opinion. He was just trying to get facts. Couldve been more patient though

[@ketobodybuilder2482]

something is missing here , no wounds on him? what if the daughter set it up ,then lied the uncle abused her , that has happened before ,

[@kimber45ish]

Brenda is truly amazing! I am so proud of her for going forward in life. This had to be incredibly difficult after the trauma she suffered. Peace and Light to her forever.

[@NotIfWhen]

It’s frustrating the aunt can’t see the truth but I understand. To do that would literally destroy everything she has and built he entire adult life. To admit the person beside you in bed is a monster is hard to do. Some people can’t get there

[@pinkows]

5:19 EMERGENCY STAFFS ATTITUDE IS ABSOLUTELY SHOCKINGLY APPALLING / ARROGANT / ABRUPT / UNPROFESSIONAL/ VERY RUDE…. 😠 He should have been more supportive with anyone calling, that’s his job ! He didn’t go above and beyond to help her….

[@Ena48145]

I am SO sick of these worthless operators! He really told this frantic woman to not say quick.. are you kidding?? A whole family was just killed. Just because you're having a bad day doesn't mean you can take it out on people whose entire lives were just destroyed when your actual JOB is to help people in distress and need!

[@maysundstrom]

Yeah he sounded so rude as if he didn’t believe her. :(

[@YourPalFry]

He did the best he could, she wasn't giving him anything to work with.

[@aircastles1013]

Give him a break, from the second she gave the address at the start, the ambulance is on its way. His job is to keep her talking, and for all you know it might be his first day in that job. On the other hand, you are probably absolutely perfect and flawless at your job, good for you! 🎉🎊🏆🥇

[@tommesiacooper1258]

He still has to remain calm and get help….his job isn’t to be sympathetic it sounds harsh but he needs answers.

[@juanitarichards1074]

@@YourPalFry It was cold and unprofessional. A far cry from how the police operator dealt with me after a crime where I was traumatized and screaming down the phone. The operator was patient and reassuring and compassionate and she sent police while keeping me on the phone, talking to me kindly. Thats how it's done.

[@agentorange3117]

I think I can speak for all Australians and say this shocked us to the core with the death penalty being appropriate under the circumstances. The operator on the phone is a terrible example of us Australians, shame on you sir.

[@A_X28]

Reaaal disgrace!!!!!! A jerk who shld change jobs!!!

[@themirrorsofmymind]

That operator is a terrible example *_of himself!_* I never thought that the actions of the infamous cannibal killer Jeffery Dahmer were a reflection on all of white America, nor were the crimes of John Wayne Gacy or Theodore Robert "Ted" Bundy, for that matter. As human beings, we really need to stop punishing *_all_* based on the actions of one or a few...

[@lagresomadsl]

Australia seems to me equal to a shit hole. The aborigines had to take on convicted criminals from England, and still, to this day, several areas don't have a normal road network. Further more we have the gouverment controlled "pandemic" and the draconian measures. I'm sorry, but Australia is not a very good country

[@JimLaddie]

Pretty typical example from my experience.

[@ketobodybuilder2482]

kinda a bad look for aussies here , but i know this isnt how all of them act

[@amazingsupergirl7125]

I find it disgusting that he was jealous of his own brother. My sisters are at the happiest times of their lives with young children and successful careers. I’m SO PROUD of them my heart just bursts. I love seeing them happy and just don’t see how anyone could feel that way about family. I also have a paraplegic brother who endures relentless pain and hardship but he has a good attitude and presses forward. Robert is garbage as he went on about things they help him with. So he repays them with murder. Unfathomable 😡

[@fun2create]

This is such a heartbreaking story. What happened to the business and to the parents since they were kicked out of their home by this evil person? Does Kathy realize she may have been next? That would have had to happen to give him total control.

[@gymnastmomma6908]

Who the hell trained that emergency phone responder?

[@vanessamcallister4235]

Apparently no one did.

[@annehorrigan570]

He skipped class the day they covered how to handle a hysterical caller. Shit, so many clues in her call...he's a dope.

[@fly89]

for compassion, there is no training, he is just an assH.

[@Ruth78620]

Someone who should be fired along with him!

[@Dr.SeneChats]

The Devil trained him!!

[@bernadinechetty7152]

How awful it must have been for Brenda to learn her family was murdered on FB.

[@godfreypigott]

You mean: _"How awful it must have been for Brenda to learn on FB that her family was murdered."_

[@isabellind1292]

@@godfreypigott You tell another commenter they are picking on someone over something really minor and then you do it yourself and on a story about a mass murder, at that? Talk about immature!

[@godfreypigott]

@@isabellind1292 Apparently you believe a minor correction devoid of a negative tone qualifies as "picking on".

[@debravan1167]

@godfrey Why would u pick on her for that???? Ur a hypocrite

[@rhyfelwrDuw]

@isabel lind - word order and sentence structure are important! The way the original sentence was written implied they were murdered on Facebook! I had to correct the comment I put, because the way I had written it implied is been there when a murder was committed - I could be arrested 😳 (I was talking about a murder video I had watched just before this one)

[@missfilby]

Glad to see the 000 dispatcher getting rightly dragged in the comments. That was disgraceful.

[@ziniztr]

It's amazing that any of us ever leave the house at all with all of the evil that surrounds us.

[@tessajones9393]

I used to live down the road from their newsagency. I still can't believe the outcome. What he did. So horrific. It makes me sick. 💔

[@BethanyGordon1992]

Is anyone else shocked that the police let Brenda continue living with a man who they suspected murdered her parents and brothers?

[@frankkilama5974]

They done a risk assessment and concluded that he'd probably rape her but not kill her.

[@xXluluchanelXx]

@@frankkilama5974 "good enough", right? ugh

[@b.m.f2153]

LMAO!!!!!!!

[@roseshine7759]

I think police couldn't do anything abou this matter since none of the surviving family believed he is the murderer

[@steelhurricane4041]

And Brenda knew this and lived with him ?

[@radhikatonsey7944]

That operator needs some sensitivity training! What a rude fellow! He could have been so much kinder to her on that call. Especially while needing sensitive facts, asking someone to stop screaming when they have witnessed their brothers family dead is just beyond rude and unkind.

[@furiousflower]

Oh, for goodness sake! This is not the time for kindness - they need information. He was going for clarity and efficiency. You cannot send first responders (ambulance and police) into a situation blind - not knowing what to expect - or if there's an armed person there, for example. Also, knowing what is at the scene qill allow them to help much more quickly when they arrive.

[@radhikatonsey7944]

@@furiousflower you realise the same information can be ascertained with less rudeness than this responder right? There are a thousand examples of it. All first responders can and should be sensitive!

[@kurtk7521]

@@furiousflower He was a dick and obviously tired of this job. Should quit and go elsewhere. Some of you dickheads will make excuses for anyone working for the authorities.

[@crystanick2697]

​@@furiousflower oh shut up. It's not the time for him to be a dick either. Man I hope no one makes the mistake of calling or coming to you in a devastating crisis.

[@mmarialexx]

@@radhikatonsey7944 time is of the essence. How many times do you think the same question can be asked?

[@johnfromdownunder.4339]

Because I'm bilingual Bosnian Australian I find I can tell when a person is acting like they don't know how to speak English when they can actually speak it a lot better than they make out and the police knew this. One of the hardest things about this was having to do the interviews with a translator though that translates was very good but it turns out that they both can speak very well. It's very Chinese English but they know what they are doing and most people in this situation exploit this same language barrier. Anyone with any knowledge of linguistics and sintax can see they are hiding behind the language barrier. See them at the press conference they look like America's FBI most wanted And watch his breathing he is in a state of extreme fight or flight because the police made them do that and they did not want to and he is having a nervous breakdown but he can understand what is spoken to him in English.

[@howrupal]

My finger is tired from clicking the likes on the comments about the insensitive dispatcher. Hehe. Yes he needs to get facts but he also has to have some empathy, with the choice of words and his tone of voice. It is disappointing to have people working like him. 😌 He needs more training.

[@annajung1503]

Same😂😂😂

[@agnesw4189]

When you have just one toxic family member, everything will change for worst.

[@DaniHMcV]

I come from a family of 10 kids and most of my siblings and my mother were so toxic I had to cut them out of my life completely. They wouldn’t even think of doing something like this though. My family are masters at emotional and mental abuse, not physically harming.

[@corpomorto9421]

One thing true crime has changed in me, I genuinely hate majority of dispatchers.

[@breezybee3774]

That dispatcher.. I hope he found another job. Not only can you tell she is in extreme distress, but that english may not be her first language..

[@user-th3ky5zw9b]

They put him on a monitor and let him go HOME?! ON ACCUSATION OF 5 MURDERS?! TF?!??

[@juanitaschlink2028]

They needed more evidence for trial

[@joyce2079]

This is a very very sad story. My heart goes to Brenda and I wish her the very best, poor girl

[@vinivasharma]

That 000 Dispatcher was so so insensitive.

[@joanneshaw3071]

Can’t believe this crime happened here. I remember it well almost unbelievable that something like this could happen. This channel has some amazing interesting stories, tragic of course.

[@eveyryder4164]

There is definitely some thing in that woman Kathy that believes that he did it but then she would have to see herself as somebody that can fall for a killer. It’s insane but she still willing to look so dumb instead of owning the truth

[@annehorrigan570]

It was a giveaway when they did the interview together & they were both wearing sunglasses. She knew then, maybe unsure before, but by then he had already told her & she spent a lot if time with her head down as she spoke, more lies with her guilty knowledge. He manipulated the hell out of her. Fucker (him of course).

[@emywisneski8909]

@@annehorrigan570 what this idiot operator did you poor girl just got her more confused &, unwelling to to help her that department should get rid and that's stupid , idiot operators as far as I know he is one of the dummy person that ever taken his job .. have no mercy to a human beings fire him now, his no good ☮️☮️☮️

[@nixnixnix6784]

Most frustrating operator call i’ve ever heard in my entire life! Non-chalant!! The person reported someone died and that is his tone? Mygoodness

[@change_your_oil_regularly4287]

It's unreal but happens all too often. Have you heard the call for the Josh Powell case? Absolutely horrific.

[@jot9561]

The sister who made the call was clearly in distress and the dispatcher grabbed every opportunity to be rude AF!

[@user-kz4ro9uq4q]

People put the focu on the operator who was doing his job instead of the killer's wife who didn't want to accept he raped the victim and done the killing. That is more worse than anything else.

[@amybostic1439]

I cannot believe that murderer’s wife is so naive

[@omego8486]

I just noticed this house sold a few days ago. It looks exactly the same as the photo in this video so it wasn't demolished. Over $1.8m. I could not live there with the thought of the lives taken inside that home :(

[@thessdurou7832]

So unpleasant and distressing to hear how the operator dealing the calls, he is definitely not fit for the job

[@lindagrible2178]

What a horrible, horrible operator. They should only hire people with compassion. Obviously this man has NONE.

[@jadajohnson5733]

Kathy: "*hysterical maybe considering she just saw her own family in a bloodbath* Someone's dying, I need an ambulance." Operator: "Why?" Kathy: "I don't know. I think someone's died." Operator: "Why?" Kathy: ""I think someone murdered my brother's family." Operator: "STOP SCREAMING. Tell me what the problem is!" Kathy: "I think someone killed my brother's family." Operator: "Why do you think that?" Kathy: "" Operator: "Where's your brother?" Kathy: "In the bedroom." Operator: "Is he in the house?" Kathy: "I don't know-" Operator: "WE ARE DRIVING THERE. ANSWER MY QUESTIONS. Have you found a body (after she just said)?" Kathy: "It's my brother's home." Operator: "Have. You. Found. A. Body." Kathy: "Quick." Operator: "WE'RE DRIVING THERE. Don't say quick! HAVE YOU FOUND A BODY." Kathy: "I'm not sure." Operator: "NO. IT'S YES OR NO. Can you see him?" Kathy: "No." Operator: "Is he in the house? Can you see the bodies (after she's stated)?" I mean does he expect her to give herself more PTSD and go in ALL THE ROOMS? Dear God, the woman was in distress and she answered the questions! He was so rude, he needs to be fired!

[@pachal.7766]

☹️

[@eh-i1841]

And in the time it took,for that stupid thing,to ask all those useless questions,maybe someone could have been helped.

[@yolandawilson6619]

@@eh-i1841 Those questions are crucial not useless. God forbid someone has to ever call in for you to receive help and they won't answer simple yes or no questions to tell them whether you're bleeding, not moving, etc. I see why she wouldnt answer questions. She more than likely had something to do this too.

[@thatsthejobbb8587]

It was the "Don't say quick" for me.... Abhorrent!!

[@jezzadelirious4921]

@@eh-i1841 as soon as she answered a couple of questions, help was on the way. 000 calls dispatches almost instantly. Operators stay on the line to figure out the situation to relay info back to whoever is arriving to the scene

[@zek7353]

I'm ten minutes in and thinking Robert did it, didn't he? Refusing to stay with Kathy as she waited for the police and ambulance, knowing the layout of the Lin home inside out, knowledge of Brenda's absence are signs that point to someone from the family's inner circle. Why did he do it? Jealousy? Disagreement over money? The murders were committed with such passion and rage it seems personal. Almost revenge like killing. ETA: Hey Robert if you're reading this you are a loser of the lowest kind. Success is built upon decades of hard work, sweat and sacrifice. Just wading in and thinking you can TAKE what belongs to someone else just speaks to the level of insanity and perversion in your mind. You are sick in the head for your designs on Brenda as well. There is KARMA in this world and I hope you rot in hell.

[@granteastgate7753]

Agree, was pretty obvious from the get go who did it. The git deserves the same fate....IMO...jail?....ppfft, what a joke.

[@granteastgate7753]

@@charlalar14 if he doesn't read it...someone else related may do so perhaps? I'm sure the git .. if he knew of the program would be relishing in the notoriety & attention too.

[@zek7353]

@@granteastgate7753 That's right. He deserves the same exact fate as his victims. It's a shame Australia abolished the death penalty decades earlier.

[@fredajordan5704]

@@zek7353 So very true.

[@annehorrigan570]

@Lloyd Nestle Leave her alone Lloyd, she was in her feelings...she needed to say that but you & then me, nah, you troll her, I troll you...✌

[@fiv4663]

OMG, that emergency operator on the phone was hopeless.I hope not working in that same position, he was rude, lacking-compassion and racist. Gross!

[@antonfernando8409]

Robert was not just obsessed by greed and resentment, he wanted Brenda all for himself.

[@donnaengel6413]

The derisive manner of the emergency operator is appalling. Hopefully, he’s working somewhere in a capacity that doesn’t require him to speak with other people, and especially not those in desperate need of emergent help.

[@Dr.SeneChats]

He must be in a psyche ward!

[@peaceangel-rl2hf]

They are trained to get information. She was not giving him any information. She was hysterical. Emergency services were on their way. How can he help her without the information?

[@sanyuktachapagain4421]

@@peaceangel-rl2hf I’ve seen a lot of true crime “calls” and there is a better way to take information. For example you talk to the caller in a calm voice , tell her she needs to calm down we’re gonna be there, take a deep breath, it’s going to be alright. His tone of speaking has already spiked up Kathy’s anxiety and terror and he fueled it up by just being rude. And trust me I’m not saying this out of nowhere I’ve seen other operators handle such situations more professionally. And yes, other operators did get info out of it. This one was just a douche bag. The way he said her “don’t tell us to come quick” does he not know anyone in her situation would obviously want help to arrive asap?!? What an unprofessional prick.

[@lillyem3037]

@@sanyuktachapagain4421 exactly

[@Swnsasy]

I feel bad for the operator.. Not knowing Cantonese, trying to understand, keep the person talking.. People DO NOT GET dispatchers are TRAINED to be this way, flat, calm, cool, listen.. If they don't, suicide rate amongst this group is HIGH!! People leave the most UNEDUCATED posts which shows their lack of empathy..

[@marmarsmandalas]

Really great job on this video. Such a heartbreaking case. The level of denial by his wife is insane. 💔💔💔

[@reneedennis2011]

Thank you for this video.

[@vickiv354]

That operator is horrible

[@oranje9342]

Yes !!! Thank u so much for covering the case I requested 🙌🏻💥

[@wellexcusemyfrench]

The operator is awful to Kathy

[@queensarah5945]

I know, right? Sheesh!

[@rosequartz7841]

This operator should lose his job...or retrain...id put the phone down!!!!!.....absolutely disgraceful , shocking. I hope he sees this and thinks about his response 😮...im beyond unbelievable!😮😮😮😮😮😮

[@joyq1579]

As a Chinese-Australian myself, I deeply resonated with this case--especially with Brenda. I'm just 2 years younger than Brenda and was 13 at the time this happened. I wish I could've been there for her, even if I don't know her. It sucks knowing she was SA'd by that disgusting man, and I hope he's getting what he deserves in prison!