My Disney Travel Day MISHAP 🤪 Checking in at Caribbean Beach Resort | May 2024

[@theartbysteph]

Well done, mama! Yay for stroller “nap”!!! 💜💜💜

[@BekahHart]

Right?! 😅 I was thankful she got the 10 minutes haha 🙌🏼

[@sarahrexer820]

We had a similar check in experience at Saratoga in January. We didn’t end up getting our room until after 5:30! I could not believe it. My kids (1 yr & 3 yrs) were troopers but it definitely made for a long day and wasn’t ideal. Very surprising compared to our normal Disney resort experience to say the least so I feel for you!

[@BekahHart]

Ah that’s no fun! I’m right there with you, very surprised at the 5pm check-in happened compared to our our usual 2pm-3pm check-ins.

[@DisneyGirl-pk6zv]

I have had several late check ins over the last year- all after 5 pm. Each time I’ve been told the same as you that check in begins at 3 pm. I have also been told they have a shortage of mouse keeping staff which causes delays. I would have asked Ashley to hang out with her and the girls until your room was ready. But you have been very blessed in previous stays to get early check in so just chalk this one up as a not so magical disney moment ! Hopefully next trip will be better!

[@BekahHart]

That’s what I have heard as well ☺️ Based on other comments, check-ins past 5pm are becoming more and more normal. And I wanted Ashley’s girls to have some chill time, and if Ellie had been in their room it would have been WILD haha.

[@meagankelli5588]

We were just at port orleans riverside last week and my room wasn’t ready til 4:00! I was so annoyed. I never knew the check-in range was 3-5. Too bad check out is a firm 11am and not 11-1! Lol. 😜

[@kenyak2959]

Exactly 😅😅

[@rllyrebecca]

Oh my goodness - I have been following your channel for nearly a year getting tips for our first trip to Disney and was also at Caribbean Beach until May 7th! What a coincidence - thanks for all your tips along the way and hope you enjoyed your trip!

[@kristiew4240]

It was so cool meeting you in person on this trip!!!!! Bummed Ashley wasn't with you, would have been awesome to meet you both!! You are amazing!!

[@jessicagauwitz9374]

That is so frustrating with the room check in. When we went last time we stayed at Old Key West and we didn’t get checked in until 4:45…and like you we had littles as well.

[@iangrimm]

Primo Piatto/Bar Riva always look so good on your vlogs and are on my list when I get back to WDW in July. Thank you for showing us the entirety of your trips, mishaps and triumphs. I have such anxiety pressing that "Show Room Number" button on some trips - so I totally know that feeling. And Happy Mother's Day!

[@BekahHart]

It’s 100% worth going out of your way for 😍🙌🏼 And absolutely! The suspense every time I click show room number is real haha. Thank you so much!!

[@camrynbell5060]

Same thing happened to us May 4th but at Pop! So stressful not having a place to land and rest up/clean up after a long travel day with a two year old. Hopefully just a fluke! 💗

[@BekahHart]

Oh man! So many comments of other families with these late check-ins 🤪

[@BriandaHernandez-bl1wl]

I’m so sorry about your room mishap 😔 But I do agree May is perfect weather wise !

[@BekahHart]

Hopefully it was a one-time mishap 🤪 And yes! LOVED May weather!

[@chevonnewallace8370]

Never heard "begins" at 3:00. That sounds insane. I did have a POFQ room not be ready until 4:30 but luckily our party had multiple rooms which opened earlier.

[@Alyssamc73]

Wow 5pm?! I would have been so frustrated... We have an almost 3 year old and I can only imagine how that would have gone lol! We just got back from the Boardwalk Villas and thankfully our room was ready when we got there, I was fully prepared to drop bags and wait! Here's to a smoother check-in next trip!

[@BekahHart]

Late check-ins aren’t ideal, but especially when you have a little one! 🤪

[@SRJ12-t2t]

Our room at CBR wasn’t ready until like 6:30. It definitely sucked 🤣🤣

[@Jordin.Lynn.]

I did a split stay in August. Our room at the grand wasn’t ready till 4:45 😂 and we got poured on and had dinner at 5:30 so it was crazy. Then when we transferred to Rivera and our bags got lost. Unfortunately things happen that are out of our control😅 but we still had a great trip!

[@bellsindisney]

WOW! I've never heard of such a check-in experience! Honestly think Disney was in the wrong here! It's so fun that you and Ashley are getting to have another trip together, though!

[@dawnlakes1964]

That’s frustrating when it takes a long time to get your room. Last time I had a trip I didn’t get my room until 6pm. It’s hard on travel day especially if you got up early for your flight. Hope you all still had a good time.

[@melaniefontaine5389]

Never heard of check-in begins at 3pm and I’ve worked the front desks of hotels for 20 years. Most check ins at hotels are at 3pm or 4pm and that‘s when it means your room is ready for you to check in. It might be ready before but not guaranteed! I’ve never had a room be ready at 5pm…unless something major happened…weird!

[@sandpiper8991]

Went to CBR this past February and we also had a rocky start for a number of reasons. I wonder if they are understaffed. Really like the resort but they have to kick it up a notch where service is concerned.

[@DisneyPoppinsDisney]

I somehow knew about the check-in window and it was suggested to packed swim items and or park bag/items and either go to the pool or the park and leave extra items with Bell Services.

[@BekahHart]

We always plan for a pool afternoon on check-in day ☺️ But after a few hours of pool time, little ones can hit a wall 🤪

[@Krissygirl0826]

We had that happen with us at Pop. It wasn’t ready till around 7. Family with us we had 3 rooms total. One ready at check in. One at 4:30. Then us.

[@kayceefranco1288]

Crazy check in! Way to handle it mama!

[@adrienne5038]

Glad to see you are at Caribbean Beach!! I just booked it today! My hubby and I are going to Nashville this weekend for our 10yr anniversary, and I convinced him to do a 2 night, 1 day trip to WDW😂 We are going to EPCOT and I am over the moon excited!!🙌

[@brainshutdown]

Omg the check-in fiasco is bonkers. What on earth do they mean with the “check in starts at 3 PM” - have never heard of anything like it anywhere in the world. With that logic they could get your room ready at midnight?? The check out is a set time, is it not? 🙃 I’m all riled up here haha

[@Ididntwantayoutubehandl]

This happened to me at animal kingdom lodge! They ended up upgrading us to a Savannah view room which was great and our room was ready at 3:30 but we were so frustrated. No other hotel anywhere has ever told me this. The Castmember was great but this policy is very disappointing when it happens to you. We don't pay the prices we pay to have a late check in, especially for a special or upgraded resort.

[@BekahHart]

Agreed. I have never heard of the “check in begins at 3pm” rule. I was very confused! 🫠

[@JustDomThings]

@@Ididntwantayoutubehandl I’m confused that no one has heard of this. Disney resort check in is 3pm. It’s listed on their website. Checkout has always been 11 unless it’s late checkout which would be usually 12-12:30. Depending on circumstances, having a room ready can sometimes take longer. Either way, I usually just enjoy resort/park amenities until my room is ready.

[@Aaleyahjones2014]

@@JustDomThings these were my thought exactly. This is a pretty standard check in time not just at Disney but most hotels

[@JustDomThings]

@@Aaleyahjones2014 right? I’m just confused. Check in is at 3 pm and can take longer at a Disney resort because it’s just bigger with 100s of families checking out everyday. Mousekeeping has blocks they have to do of all the rooms that were checked out of. Not only that, also clean rooms people are still in. Of course it can take a while.

[@JustineMc92]

I was just in Disney the 7th-10th and thought I saw you guys! Now at least I know I wasn't imagining it... Arrival day mishaps are always so stressful

[@BekahHart]

I hope you had a wonderful trip!

[@lanedaw811]

That’s why they tell you to drop your bags and head to the parks. There have been times when our room has not been ready until after 5pm, so don’t depend on being in your room at 3pm.

[@eliseworthen6558]

Aw Bekah I’m sorry- I would’ve let you hang out in my room until yours was ready! 😋 So happy Ellie napped! That’s a win! 🏆

[@bonniewilson8509]

Was at AOA 2 weeks ago and didnt get our room # until after 7 pm! But once we got it, we realised they had upgraded us to a Suite, so it was worth the wait in my opinion! :)

[@thepixiedustedmom]

This was such a wild day but so glad we took this trip!! ☺️

[@samanthamolitor5516]

I spy a new stroller you're using that I'm interested in but can't find any info on! Will you be sharing a review? :)

[@thepixiedustedmom]

@@samanthamolitor5516 Ill be sharing a tour/Disney setup for it in a couple of weeks 👌🏼

[@BekahHart]

Such a crazy day 🤪 At least we got the crazy out of the way on day 1 😅

[@Rrhr893]

Bekah, didn’t realize you flew into FL also. What car service did you use from the airport? I’ll be coming from Chicago to CBR. Need your advise on transportation from Disney Hotel to Universal Hotel.

[@jessicakleinberg7925]

I feel like you guys must really like CBR! It’s my fave resort. Love seeing your vlogs!!

[@BekahHart]

You really get the most bang for your buck here! 🙌🏼 Yay! Thank you!

[@caseenicole9074]

Primo Piatto is our favorite quick service restaurant on property! So good!

[@BekahHart]

Our fav!!!

[@silentanomaly3697]

I’m at Caribbean beach right now and I didn’t get a room until almost five as well…had got to resort by 130pm and asked for early check in…was told my biggest hold up was room manager having to inspect the room…happens unfortunately

[@stephaniefhicks]

Haha that bucket drops every 3 minutes I think- our last trip we had to time it because my son was terrified of the downpour. We stayed at pop 2 weeks ago, our flight didn’t even land until 8pm and our room wasn’t ready until almost 9pm 🫠

[@BekahHart]

Haha yep! As long as we timed it right, Ellie loved it lol. And oh man! That’s awful!!!

[@MillennialMomofThree]

Aww so bummed I missed you and Ashley! After watching both of your videos excessively I too was at Disney last week and arrived on 5/4! It was really hot 🔥 and I was wondering what both of your favorite time(s) of year is to visit. After that heat wave, would you still say early May?! 😅

[@lauratroxel6072]

I’m sorry about the check-in disaster, but it’s good to know that it’s possible to happen! If you had other plans that night you would’ve missed them! 😮

[@disneyresortsfan]

It’s a real bummer when you can’t get into your room especially when you arrive at your resort early in the day 😩

[@gl990]

So if Check-in “begins” at 3:00 p.m., then applying their own logic, Check-out “begins” at 11:00 a.m.?!

[@kenyak2959]

Exactly😅😅😅😅 because by 11:05 housekeeping is knocking at the door!!!

[@lauriemalone8746]

Enjoyed watching!

[@Tookyclothespin]

5 o'clock oh my gosh that is rough. 😮

[@CloeandDan]

Oof we had a similar situation after a cruise when checking into Polynesian and it was rough!!! lol between this location in Aruba and Trinidad which would be your preferred choice?

[@BekahHart]

So awful!! Hmm I really love Aruba! Only because we utilized the dining at Riviera so much! ☺️

[@jayneestrycker7453]

Having to wait for ages is our normal at disney. We've never gotten the text early. Consider your track record lucky. Sorry it was Sooooo hot and Ellie missed her nap.

[@mistyfoley9336]

I went to Magic Kingdom on May 9th and 11th! I was wondering if I would see either of you 😆

[@Nancygracehearts]

In my opinion, the front desk should’ve definitely offered a room discount at that point that is ridiculous

[@BekahHart]

I agree 🤪 I wish!

[@tiffanypollock6582]

I would have freaking complained.

[@missraccio]

Hello! Could you tell me who you use for airport transportation? We are coming to WDW in September and it is the first time with littles. 4 yrs old, 2 yrs old and 3months old! Did your airport transport provide car seats? Thank you so much! Love your vlogs ❤

[@BekahHart]

We used MCO 2 Disney on this trip! And yes, they do provide car seats ☺️

[@missraccio]

@@BekahHart wonderful, Thank you!

[@edwardleecaliforniausa]

Good morning Bekah happy Monday morning and I loved your vlogs and you are amazing Supporter

[@BekahHart]

Thank you!

[@edwardleecaliforniausa]

@@BekahHart your welcome sending you hugs 🤗

[@MakingLemons2Lemonade]

Glad to see we aren't the only ones to get frustrated when the room isn't ready at check-in time! Btw how did you turn Ellie's eating around? I know you mentioned before she was a picky eater, but it seems like she is branching out more. My son is driving me insane with refusing to eat anything other than cheese and bread 🤯

[@ninabeena83]

Expose them to new things and give the option to try if they want to, but don’t force it. I’m a big ole grownup now but when I was a kid visiting the mouse or the other theme parks, the only thing I would really eat was the fruit cups they sold in the parks and maybe a pbj, fries, or chicken nuggets if my mom insisted I had an actual proteinaceous meal 😂 Now, everything is fair game and it turns out my mom is actually the picky eater after all of that lol Edit, autocorrect typo

[@Ididntwantayoutubehandl]

Just keep trying it mama. Offer it and don't put any pressure on them. If they refuse for a month, that's ok. Maybe on the 60th time they'll try it. My son just moved past a very picky eating time, he's 3.5. He's starting to try new foods again! Some he likes some he doesn't. Keep trying and don't let any pressure get into your mind either. It'll work out.

[@leslieeccles3559]

So happy to see this vlog! What stroller did you end up getting?

[@BekahHart]

The Bugaboo Butterfly 😍

[@melissafloyd3341]

I've heard that this is happening a lot with rooms not being ready,. Seems Disney is understaffed.

[@BekahHart]

So interesting!! Just with the amount of comments saying this happened to them recently makes me wonder why they are so understaffed 🥲

[@chelsiecasey2387]

A few people have posted super late check-ins in the CBR FB group I’m in. Seems to be an issue lately. We go in August, so hopefully we don’t run into the same.

[@stephanieann9890]

My rooms on property are always ready late. Like 4-5 pm. It’s frustrating.

[@BekahHart]

Crazy! I’m hearing more and more stories of late check-ins 🤪

[@sookiecadet5695]

It's always been like that, regular check in starts at 3, dvc check in starts at 4. Not sure why so many people want to complain when its clearly stated.

[@BekahHart]

I have always based my understanding off what the Disney website says, which is check-in IS 3PM and DVC check-in IS 4PM. You can see the confusion when a cast member says, check-in begins at 3PM.

[@sookiecadet5695]

@@BekahHart check in doesn’t mean rooms ready

[@BekahHart]

@@sookiecadet5695 that became clear on this trip 😂 But again, you can see this might be confusing for most families.

[@Laura-fi2de]

It is super confusing! I don’t think I’ve ever been to a hotel (Disney or not) where the room isn’t ready at check in time.

[@LAURENMARIE429]

Disney really is a hot mess lately just spent a week at the beach club it was a @$&! Show room was such a mess and run down

[@jacitucci]

Oh no I’m doing a week at Beach Club! Can I get more details?

[@JenniferHall-xp1oj]

If you requested a room by Ashley, that’s what took so long. If they had the freedom to move you anywhere on the resort, you would have had the room sooner! Guaranteed!

[@BekahHart]

Unfortunately I asked if there was another room available, and this was the soonest they could get me in a room 😬

[@JenniferHall-xp1oj]

@@BekahHart so crazy!!! 😟

[@cygan0185]

Same thing happened to us at Port Orleans Riverside back in January. When I went to the desk at 3:30p to ask for an update the lady actually laughed at me and said "That's just when check-in is, not when you get your room!" I've never heard of such a thing, and we've been going to Disney almost annually for over 20 years. We didn't receive our room text until 5:30p.

[@christinar7900]

I stayed at that building in Aruba back in 2021 and it was one of my favorite stays. I had a corner room with views of the skylines going by. It made me fall in love with CB.

[@brittswift]

Great video!

[@BekahHart]

Thank you!

[@ericaburnett77]

What ride service did you guys use?

[@BekahHart]

We used MCO 2 Disney ☺️

[@brittanyk524]

why wouldnt you have asked ashley if you could have gone in her room so ellie could have got a nap ?

[@BekahHart]

Because her girls needed some chill time, and there would have been zero relaxing if all of our girls were in the same room.

[@sp-d6465]

☀️

[@amielawson8344]

The check in nonsense doesn’t make sense since you can check into your hotel on the app way in advance.

[@Stephyc_28]

This is exactly what happened to our friends last year staying at Fort Wilderness. Their room wasn’t ready until 5:30!!!! 🫠 Uncommon but it does happen and usually Disney will make it right.

[@BekahHart]

So wild! I have never heard of a 5PM check-in until this experience 🫠 I wish the front desk would have offered something for the inconvenience 🤪