My Etsy Print on Demand Store Got Suspended

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Etsy Message:
Hello,
I opened my Etsy shop X days ago, {Name of Shop} , and it was immediately suspended. I will be selling {name what you are selling} products I have created completely on my own. I read through Etsy’s policies and terms of use and do not see anywhere that I have violated the terms of use.
If applicable, add: I have also been charged a $15 one-time fee, which has been taken from my account. I am in good standing with Etsy. Can you please take a look at my shop to see if it is eligible for reinstating?
Thank you so much for your time and this opportunity to start my small business.
Shop URL:
Support no:
Email Linked to Account:
Thank you, Your Name

[@valeriesutton246]

Thank you so very much for all the wonderful information. I did exactly as you said and more. For the past 3 days I have left comments and this morning they reopened my shop. I am so happy for all you gave to us who were very frustrated and could not figure out what to do.😂

[@TheProffa8719]

Great video Shimmy. Another method especially for new stores is to message Etsy support as soon as you have opened your store, asking them if you have done every thing correctly during the store opening process.

[@penelopesparrow]

Thing is, Etsy doesn't want the reputation they've gained as a place to be milked. Their 2 obsessions this year are gifting and quality sellers. They call it 'the skill or the will'. Basically if you're not willing to pay $15 and then jump through some appeal hoops for a week to get your shop up and running, they don't want you. There are suspensions happening for both old and new shops right now - older shops look to be tripped by shipping late, and the new shops usually get shut after the first sale. 99.9% of the new shops I've seen closed are POD. If you're new, do NOT list your Printify stuff as handmade by you. List it as 'another company>finished product>made to order' and then add your production partner. Don't use AI images, write your own descriptions, design your own art (they have image matching tech now), finish setting up your shop with About page, etc. Etsy has bots running everything now, if you get enough red crosses on their lil checklists, you're out.

[@NYMArts]

Fee # 1 Processing fee 3% + .25. Fee # 2 Transaction fee on the Item price 6.5% Fee # 3 Transaction fee on Shipping 6.5% Fee # 4 Forced off site ads (Success Penalty Fee) 12% and if you cancel the sale, he charges your card for the ad fee anyway. That's 28% + .25 and that's BEFORE income tax. Josh Silverman must go to prison.

[@judyladewig4840]

I haven’t started my Etsy shop yet, but all this stuff going on is making me think I don’t even want to bother.

[@shimmymorris1]

it can still be worthwhile

[@curlyemmm1232]

I’m in the same boat, I’m still gonna try cause I don’t have a following big enough to warrant making a Shopify account but it does make me nervous! I wish you good luck though! 🙂

[@austincaufield6425]

Totally agree. Etsy seems to be a complete mess. All I hear is bad reviews. Why put all the time and effort into to be suspended with no feedback. So much for artificial intelligence.

[@walkertalker3232]

I am just going to wait a few months and try other platforms and then maybe try etsy again then. Etsy is not a must have.

[@shimmymorris1]

nope, but hopefully you'll be ok whenever you make a store

[@strathblaneguy]

Hi Shimmy - you're far too genteel. I was suspended the same day I opened my shop. I went through multiple appeals and had a chat with a lady there who was no help. So I went to my government consumer regulators - 3 of them. They were no good. Then I went to the US Better Business Bureau and provided them all the correspondence I had had with Etsy - unfortunately I had to pretend to be American! They sent an email to Etsy inside 2 hours. My suspension was lifted inside 10 days - others I’m aware of were restored inside 1 day. Nobody fucks around with US regulators - although in fact, the BBB is not part of the US government. Give them a $20 donation at the end of it, voluntarily

[@user-rc2te7ng4s]

How did you pretend to be from US? I need to do the same 😆 I'm from Australia. Did u just put a fake address in?

[@xxnicolaoxx]

I left an Instagram comment asking if they can provide a link for a UK callback option and they hid it within an hour. I viewed the account from another Instagram account and my comment was removed. All I did was create an account and got an immediate suspension. Now they don’t give me a call back option and hide my comments instead of responding. I’ve never witnessed customer service like it. I didn’t even get to list a product. No reason nothing.

[@francess6806]

My Etsy store was suspended last week after 4 years with 5 stars review / almost 5,000 sales !!! I am moving to Ebay and Amazon !!! Very unhappy about Etsy !!

[@SandraEvans-sr1rh]

You can't just give up on it like that. Am an expert in this field of reinstating suspended Etsy account, of you don't mind i can help you to reinstate your suspended Etsy account

[@Someonesstory21]

this situation is so frustrating I have just made my first listing and they hit me with this suspension for absolutely no reason I have just done what you told us in the video and I hope i will get my shop back

[@PaulNatureWalker]

Thanks for posting this. Just wished you would have showed possible reasons why it was suspended. Did you use AI, mention trademark names, etc?

[@PaulNatureWalker]

No offense at all! But tbh, because you didn't mention anything about your etsy shop it just gives the feel that your shop may have been too much $ making rather than a handmade feel, which etsy does not like. They don't want shops that take a short time whipping out graphics & doing POD. They actually want artists & handmade stuff. That doesn't mean you broke any etsy rules. It's just that their AI or whatever they use didn't like what it saw. So if you push hard for an appeal then there's a chance a human will help out. Just my thoughts. BTW I agree this is so wrong of etsy. IMO it is stealing!

[@angiegaul]

This is why I teach people to not put all their eggs in one basket. Multiple income streams can save someone who's been suspended on Etsy! Shopify is also my preference. There is a bit more work and overhead with ads and such but I believe an Etsy suspension doesn't need to be the end of the road! Create a new road or 2 or 5! Thank you for this video! Your suggestions are quite helpful for anyone who has been suspended by Etsy!

[@shimmymorris1]

oh for sure, never put all your eggs in one basket! Shopify is definitely the ideal situation. Thanks for watching :D

[@KetoFitChef]

With this continually happening, it’s good to have a backup. Is posting a video on how to get accepted my Amazon something you’d consider making? I know that you really like Shopify, but most people don’t have a huge following to drive traffic or the money to pay for the amount it would cost for Ads to make it a viable alternative.

[@shimmymorris1]

I don’t think there’s a magic way to getting accepted on Amazon… that’s why I haven’t made a recent video on it. It’s massively down to luck which is very frustrating

[@KetoFitChef]

@@shimmymorris1 I understand it’s not a magic pill that can be handed out, but there is a process and a format from what I remember hearing. From the steps to take, to the way someone should structure their letter to Amazon. Like the things to make sure you include in your letter, as well as the things to avoid saying. That sort of thing.

[@zyongslife]

I'm not only a somewhat new seller on Etsy but I also shop on Etsy. I wonder if they've thought about that. They could be suspending sellers who are also customers. I don't want to lose my trust in Etsy but, if they don't fix this then they will continue to lose both customers and sellers.

[@janelopez7010]

That's actually a really good point. They're cutting off so many customers as well. They're a hot mess. They need to take notes from Amazon if they're trying to compete. Amazon would never cut off their customers.

[@fuzzysjamaicankitchen]

Please Add be careful about the etsy support thing there are tons and tons of scammers perpetrating to be etsy support and are scamming people for their card info thru Messages or QR codes make sure whom your speaking to is actual etsy

[@jb43623]

I got suspended after around a month and 10+ sales (5 star review avg). I appealed and they immediately reinstated my account saying it had been an error. I got lucky I guess! Thanks for the vid :)

[@granleggen]

The same for meg - they opened it fast.

[@JbobJbobJbob]

My shop is over 1 year old, & this month it was finally starting to pick up good sales. Then I got suspended. I got the exact same "human" response less than 12 hours after my appeal. I only sell digital products which I completely make myself. No IP infringement, No assets from Creative Fabrica, nothing like that. I've been cautious to avoid breaking any rules, yet I still got a suspension. This happened 9 Days ago right after all the big Etsy changes. I hope it's just been a mistake like many others. But even if I've somehow missed some small detail such as forgetting to include certain information to my listings ( for example ), is a permanent suspension right away really justified? Would you have any other advice? Thank you for your video

[@molamolalaaa2968]

Have you got your shop back?

[@CharleneOrtizTraining]

Can you do an updated version of a print on demand marketing tutorial?

[@annagaddis3657]

been on Etsy since late 2019--I was suspended in the middle of night. I appealed and heard back tonight that it's still wrong. Not sure 100% why. they never tell you completely. I will keep trying. I've enjoyed Etsy, but the uncertainty many of us face is terrible. I have some POD items too.

[@QPMN-Asia]

Great video !

[@SandraEvans-sr1rh]

Is this video helpful to you?

[@SandraEvans-sr1rh]

And Is your account back?

[@cadeanderson9733]

Do you recommend having an LLC or sole prop for my Etsy pod shop?

[@knowledgeismoney913]

My Esty shop got suspended last month, but I got it back not long after.

[@taylorstuph]

Sounds like a sufficient reason to initiate a class action lawsuit. The evidence of damage is plentiful.

[@Onlylovelystuff]

What if you were permanently banned 6 months ago

[@SandraEvans-sr1rh]

There is solution to it

[@bigdada018]

Thank you!

[@shimmymorris1]

You're welcome!

[@RuebensPortraits]

I got suspended 2 months after opening, immediately appealed and within 12 hours got the same negative response from a 'real person' as in Shimmy’s video. Two weeks later I noticed a message in Shop Manager asking me to file a new appeal which I did. Etsy said they would make a decision within two weeks but after 2 weeks there was no action taken by Etsy and a message appeared in Shop manager asking me to submit a new appeal again. This has happened THREE TIMES now and when I email Etsy seller ‘support’ I don’t get a reply. Has this happened to anyone else?

[@903SideHustle]

I have 3 well established Etsy stores and sales continue to decline no matter what I do. I'm almost to the point of giving up.

[@You66600]

Can you make a video about such a problem: Looks like you reached the maximum number of attempts to verify your bank account In addition, I've been chasing them for 4 days to help, but they didn't help at all

[@danieltudor9497]

Coincidentally, I came across the KZbin homepage with a new video clip from "CNBC" about what is happening with the Etsy platform. Shimmy, at minute 5:58 ( kzbin.info/www/bejne/ganbiGydp7t3nNU ) your channel appears among dozens of KZbinrs!! :)

[@shimmymorris1]

i saw! so cool

[@Ke_Mis]

You are a true mad lad :D Hope your main account won't get banned after this. But yea Etsy really has become a wreck...

[@shimmymorris1]

haha me too!

[@kellestex102]

So confused at this point.. I really want to start a POD business on etsy.. these recent changes are making me rethink.. is it still worth it?

[@GalactosemiaGastronomy]

I feel like Etsy is more trouble than its worth.

[@shimmymorris1]

sometimes, but it can be a really lucrative platform as well

[@GalactosemiaGastronomy]

@@shimmymorris1 it got its up and downs I suppose just like other platforms to sell print on demand.

[@brennanlundgren]

In other words, you can be mistakenly fired out of nowhere and not be allowed back.

[@jaketonchaquetasciudadeses4500]

Why they dont have a phone number like Amazon...? Amazon que is stil de the best.

[@TPCDAZ]

None of this is needed at all. You simply send an email to Etsy support saying "Hi I've just opened a shop but it's been suspended. I'm not sure why as it's a new store. Could you look into this please? thank you" and within 2 or 3 days the store is re-instated. This has happend to 8 etsy stores for me and every one has been fixed this way. No need to faff about on social media bombarding people with posts

[@shimmymorris1]

Nope, I literally did that and got the first reply that I showed on the screen. It's very lucky you got your back so easily... but everyone in the community this happened to didn't get theres back with this method and needed to go down the bombardment route as you call it. There's no reason a company like Etsy should win, especially when they're stealing from so many sellers with these sign up fees and then suspending

[@maureenchandlerreid7916]

Unfortunately contacting Etsy after they shut my new store down back in feb within 24 hours didn’t work for me. And I’ve appealed twice. They said it looks like I’m logging in from 3 different states. I said I’m only logging in from Florida. I contacted Microsoft to fix the issue why my laptop showing I’m in other states. But Etsy won’t reinstate me bc they said I have no consistency with logging in from one area and if I have a VPN which I kept telling them I don’t, they won’t let me have a store and I can’t even be a buyer either. I was a buyer for years, and now I can’t even buy from there bc they closed my store? That’s ridiculous. My account still shows suspended and that I can appeal again but I don’t even know what to say anymore for them to reinstate my store. I didn’t even get a chance to list anything. And I like to travel. So what does this mean if they did reinstate me? I can only work on my Etsy store when I’m home. I can’t log in from other states or countries when I travel to check my account and sales.? That’s crazy! I was hoping to start 2 Etsy stores but after this, I don’t trust them. I’d be afraid they’d shut me down in the future and keep my money

[@tocacheeks3697]

Not true. There are a lot of us myself included that have tried to appeal just the way you said and it does not work so it’s good that there’s an alternative.

[@annejepson7462]

This did not work for me unfortunately, I only just signed up and was immediately suspended, I'm going to give this method a try

[@JuanevaD]

They actually just ghost you when you do this

[@JuanevaD]

My new account got suspended and now they’re ghosting me 😊

[@SandraEvans-sr1rh]

I help people to reinstate their suspended account

[@JuanevaD]

@@SandraEvans-sr1rh got it back yesterday after a month 🫣

[@sherpya]

so what's the official reason according to Etsy?

[@HoangNguyen-pi1dw]

did this still work? everybody

[@soniatodirascu5941]

I am curious, if your etsy store gets suspended, what happens to your sales and profit on it?

[@pomatolove]

they will be released after 180 days

[@khaledsmatte7379]

I got terminated on Merch by Amazon

[@WolfeJAM]

It's always 'good' to get Etsy off your Chesty!!! 😂

[@NataliaJens]

This is such a kindergarten, it only creates chaos...

[@shimmymorris1]

no idea what this means

[@NataliaJens]

@@shimmymorris1 That's a total overreaction

[@NotThatOlivia]

oh, now you have a real PTSD syndrome ;) ... after ETSY dumped your account, JK

[@shimmymorris1]

haha, im just happy i won!

[@richm34]

I would like everyone out there to use the possibility of being suspended and the HUGE $15 store opening fee as reasons to back out of opening an Etsy shop. The truth is that it is a lot of hard work and if these little things discourage you from rolling up your sleeves and trying, then you very likely are not cut out for success. Thank you in advance for being lazy, unmotivated, and staying on your couch eating chips and binge watching old TV sitcoms. The hard working shop owners out there thank you for limiting the competition on the platform so that their sales increase.

[@shimmymorris1]

haha, gosh that paints a picture doesn't it

[@richm34]

@@shimmymorris1 😏

[@janelopez7010]

It's not a sustainable business. I've seen shops with over 100k in sales get shut down. It's not even about working hard. The platform has turned into a mess and there are other platforms. You don't have to cling to one platform that is treating sellers this badly.

[@marmaladoe]

If you really want to roll up your sleeves and go balls to the wall then open your own website that you own, that you direct traffic to, where you have access to customer emails and that you can actually SELL. More money to be made with a properly scaled business and strategically planned exit than anything else.

[@janelopez7010]

@@marmaladoe Yes I'm looking into this and tik tok shop. Just silly to rely on one platform you have no control over at this point. Etsy has changed for the worse unfortunately.

[@user-kj4mo2ii9k]

Great video Shimmy! Excellent advice. So unfortunate that they do this so haphazardly.

[@shimmymorris1]

ye it's really annoying!