My Kenya Airways Flight - The Good, The Bad and The Ugly

I flew on Kenya Airways B787 Dreamliner from Nairobi to Dubai. In this video, I will share with you my experience of flying Kenya Airways.
I visited both The Simba and The Pride Lounge of Kenya Airways in Nairobi Airport. The Pride Lounge is much bigger and more comfortable in my opinion. The boarding process was not smooth, my flight was delayed due to the late and slow boarding process.
Once onboard, the Kenya Airways crew were friendly and attentive. The Business Class is arranged in a 2-2-2 configuration. The seat can go 180 degrees fully flat but with little privacy. After takeoff, a simple and underwhelming dinner is served.
At the end of the flight, I give my verdict on flying Kenya Airways.

[@Channel8eight]

I flew KQ for almost 6 years when I lived in east Africa and we had absolutely no issues whatsoever with the airline. As a matter of fact, after flying a couple of airlines in Africa, we strongly believe that Kenya Airways is the best airline on the continent.

[@islandcactus1508]

Well it’s not like we have a choice.. its a shit show in a shit continent..

[@headplant1954]

Very true

[@cyrxxrx-.-9547]

Ethiopian airlines

[@headplant1954]

@Bloxy Haider turkey isn't in Africa 🤔

[@islandcactus1508]

@@cyrxxrx-.-9547 nooooooo! Apart from the good looking stewardesses

[@webwana]

Happy to see all Kenyan pilots. If we do not have enough Kenyan pilots, then let's give more Kenyans the opportunity by investing in training. This was my dream job before my father told me that he would have to sell everything to take me to training school. I had to settle for an engineering degree.

[@nanatiti2006]

Kenya airways top management needs to view this video and improve their services if they want to compete with other top airlines. This is an eye opener. Sam Chui, thanks for the wonderful video.

[@MJ-ye7dd]

The top management are quacks. This is terrible

[@isaacbalamu3876]

Meaning what @mutude? It is that altitude exhibited by we Africans which fail us to appreciate where we need improvements. Constructive feedback is good for KQ. I dont fly it and don't think I will fly it very soon unless if it is the only available airline. Nothing surprised me on this video. But the crew where better than those on the ground.

[@samfxful]

They must have watched it with tails between their legs

[@isaacbalamu3876]

There are so many better Airlines flying in Africa than KQ. I travelled three times, the first from Heathrow to Entebbe, reached Nairobi and they told me I had been put on waiting list Nairobi Entebbe, flight was full and the next available slot was 12hr later. So they confirmed my flight to Entebbe knowing they would hold me at Nairobi, traveling 8Hrs then spending 12hrs at the airport! Second flight was to Kinshasa and I arrived there but they had left my 🧳 behind. Had a week meeting but had not luggage and they brought it three days later. Then travelled from Burundi to Entebbe via Nairobi and still luggage was left behind. That was the last I would ever travel them. ET SA and Rwandair are far better than them. Air Tz haven't travelled it yet but I presume they are better too. KQ over dominated the African Market for so long that they become complacent, the reason today they still don't appreciate customer services is key to one coming back.

[@isaacbalamu3876]

@@alexandermutune6131 i never said anywhere how anyone forces anyone. Public discourse dictates respect, my interaction on this matter premixed on your rejoinder that already the bosses of KQ have viewed the video implying and insinuating how then there is no worth of comments from we the other users of the airline. Forgetting if there are good at their job too, they still come here and read our comments which enables them to improve. So don't suppress public debate, actually that is cyber bullying.

[@jaelbellice]

I love how the flight attendants even know the country of origin of the drinks. Chardonnay (French) Sauvignon S.A . Super proud … and even when they asked you if you knew what your name means. Super friendly and social. Give that lady her flowers 💐

[@jaelbellice]

I’ve just seen her name is Rachel from her tag 💗. Beautiful soul

[@MuhammadFurqanAdil]

@Evral Tatum-Mcfield exactly!

[@Seren_ity22]

​@Evral Tatum-Mcfield 💯💯💯👍

[@annea5781]

When I was shocked that he asked where the Chardonnay was from. What other country but France was he expecting Chardonnay to come from?!

[@deega1234]

whether Sam Chui approves this airline or not, I am always going to support Kenya Airways. Love from your neighbor in Tanzania.

[@kingsman7965]

ndio ivo mkuu.akuna kuangushana kiafrika

[@EricOrenge]

Great...team kenya 🇰🇪

[@whiteshilyzz4219]

Thx

[@jedidahbintidaudi8241]

Kenya is really trying...other than the ground crew, ther general service is great..we cant beat them..we need to deploy much work to catch up...love you Kenya deep!! From Tanzania

[@RahelHaile-fb9wk]

No harassing africa

[@bhuner5796]

Hi Sam, two years ago tonight, I was spending my last night in the hospital with a 3 week long very scary battle with COVID, as I was feeling much better and slowly returning back to my old self, I spent most of that last night awake watching a marathon of your video's, really helped me get through those days at the hospital and back at home, so 2 years later exactly to the date, I thought I would spend the night watching more of your great videos to celebrate 2 years on from a very scary time in my life that I got through while watching your videos, love what you do, feels like we are traveling along with you...just wanted to say thanks...best regards, Dr. B.

[@salimsaid9917]

Spot on Sam. Their cabin crew are actually really nice. The ground staff (many of them) are a whole other story! And yes, the meal quality can improve in both business and economy class. Also, it’s 2022, on board Wi-Fi should be available.

[@waryaawariiri1812]

I would like to say something regarding the lady at the reception in the KA Lounge in the beginning of this video. I was flying back to Toronto in 2019 and I was near in that Lounge. I desperately needed Wi-Fi to check emails and the terminal's one was non-functioning. I went to the Lounge and kindly asked the lady working there if I can access the Lounge's WiFi. I was half-expecting her to say 'no, and get out.' Instead she quickly wrote down the password and in a discreet way handed me the note. I thanked her and sat out outside the Lounge. The WiFi connection wws was perfect and another man who was seeing I was had access to the internet asked me if I can share the password. I shared it with him.

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@kip1052]

@@waryaawariiri1812 now she will be fired🫣🫣🫣

[@siyu313]

Despite the shock of KQ ground staff not knowing who Sam Leopard was, I actually think it was a good think. It is not too often that Sam gets to have a honest review of an airline since if people know who he is, the A game comes out. That said the entire airport staff from KAA, Customs to Airline need proper training.

[@DLN47]

I had to lookup Sam leopard.

[@donkeyholmes4581]

Another great review, the crew on KA are certainly their main selling point. Always friendly. But the Airport staff both in Nairobi and Mombasa are always very disorganised. I so miss the Kenyan people .

[@AntonyWanyama]

Kenya Airways is actually abbreviated as KQ and not KA. Otherwise, welcome to Kenya, Hakuna Matata.

[@donkeyholmes4581]

@@AntonyWanyama it was just my shorthand I was in a rush, kuwa na siku njema.

[@sirBrouwer]

@@AntonyWanyama Where does the Q stand for in Kenya Airways? As when I looked it up online I can't find a reason why the IATA is KQ and not KA or anything els.

[@charleswaweru8263]

@@sirBrouwer IATA issued Korean air with KA so Kenya Airways had to go for the KQ

[@hchen2513]

@@charleswaweru8263 Korean Air is KE

[@Paula-uz3xn]

Am a Kenyan and I can say when it comes to frustrating passengers ground staff on KQ are the worst 💔..I hope they take notes

[@ericnjuguna470]

Manze they should up their pr ASAP

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@julesmwash3856]

Ground staff even try to sell you a full suitcase if you have only 3kgs excess baggage. SMH. Also funny bills that they add on where they insist that you pay them cash only. GR staff are running their own businesses to supplement their salaries and have figured out how to hustle flying customers.

[@Lilianthecookingnurse]

or they act like they are helping you with luggage but in real sense you will have to give them money just for loading up your suitcase into a trolley or a cart, it's sad.

[@Annie-dl9vd]

@@Lilianthecookingnurse they steal valuables from the luggage as well

[@catherineowino9527]

As former cabin crew, I give my colleagues a big thumbs up. I still, and will always believe that KQ is the best airline ever, aside from a few management issues, and of course those awful airport staff. The rude ones are not KQ staff members. Pole sana Mr Leopard, we love you. Praying for a better experience for you next time. The KQ livery is awesome, still makes me burst with pride after all these years.....🥰

[@Prince-pt8dz]

The cockpit 360 at take-off was amazing. Would love to see this more often, Sam. 🤙🏼

[@danielswarovski6462]

💯 ! Landing too

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@kevinmacharia3005]

Thanks pilots and crew for saving us… love KW

[@kevinmacharia3005]

KQ

[@DrCJamhuri]

Great work as always Mr. Chui. Great observations and quite on point! The only reason I stopped flying KQ is the first impression arrogant negative vibe I used to get from their ground crew. That was 5 years ago and I am surprised that hasn’t change. I agree, they are not consistent on quality with their inflight food offerings and IFE although on lucky days, they have some delicious meals!! If they improve on that, KQ can become one of the best airlines in Africa.

[@RocasThePenguin]

I really liked this video. Less production, less "knowing who youare already", and more authenticity. Great job! Loved it.

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@themintleaf1778]

I have flown to Nairobi many times and know how ground staff operate. The guy who stopped you filming was doing a very bad job . Very unprofessional like no mic just shouting. He did not want to be exposed. Always love your videos. Stay connected.

[@Originalman144]

It's unfortunate because a quality speaker/sound system does not cost much money and he could make his announcements outside of shouting. Is the gate not equipped with such a system?

[@elroymatekwa8702]

For filming unfortunately under kenyan anti terrorism laws, filming and photography is restricted in government and public buildings. Though he was within his right to ask you to stop filming, he did it while being an ass

[@motosana1]

@@elroymatekwa8702 Thank you for pointing out this. Filming is generally NOT ALLOWED at any airport worldwide unless with a permit!!

[@Vico649]

If you've watched Sam Chui's channel a couple of times, you'd begin to suspect that he's biased towards certain airlines. He definitely gives African Airlines a wholesome thumbs down. The key word here is 'African'. Kenya Airways is a great Airline with the 'Safari Spirit' and I have flown many times on it and always admired the warmth and hospitality of the ground staff and cabin crew. A few issues need to be corrected but that doesn't give anyone the right to condemn everything about the airline. Asante Sana to the 'Pride of Africa!'

[@nubianpwr]

Yea, there was a bit of contempt and/or bias I felt as well. I plan to fly Kenyan airways this summer for the 1st time from the US. This rather disrespectful short clip did nothing to change my mind...🙂

[@PAYDAYHEDGE]

Even though Kia is a nice car but it's hard for someone that rides in rolls royce to be impressed Sam fly in top airways so it's hard for Kenyan air to measure up

[@davidgakoru2356]

Condemning is allowed ...use different airlines and you'll spot the difference ... customer service is really poor

[@bettysabina5570]

Best comment so far

[@moses5636]

You also have to look at it from his perspective. This is a guy who has flown some of the best airlines in the world. And he has experienced some of the best service in the world. So there’s a certain standard to which he has built in qualify the airlines flies on and if the airline does not meet that standard he will grade it appropriately. Now let us come to Kenya airways. no lie but the Airline has fallen off. It is not what it used to be 20 years ago. The airline is in massive debt poor management and corruption. He began by saying kenya airways was a promising airline. Indeed it was but now it’s not even a shadow of its former self. Compared to other airlines even in its own home Country it is way expensive, luggage loss has now become common, staff strikes have also become common and finally like I said before huge debt due to poor management. The In plane service is the only thing they have going for them. Sam Chui is right kenya airways has fallen off and as a kenyan i agree. He does have some positivez and praise for ethopian airlines which is Africas only best performing airline. Though Rwanda Air if tbey keep in path will soon overtake them but that is in the distant Future.

[@linedanzer4302]

I have flown Kenya Airways 4-5 times and in each and every case the flight was good and the service was stellar. Not even one complaint. In fact, in 2005 when I was there they were celebrating an *all female flight - pilot, co-pilot, and the entire crew.*

[@RepentJesusisComing]

The Airline you flew in 2005 is gone. Just rudeness and lies from the ground crew.

[@louisogola1342]

Great video. As a former cabin crew, I am proud of the air crew staff at Kenya Airways. Wonderful service at the front cabin.

[@brentliosmithii3467]

If the airport/gate crew are very unprofessional while the the Cabin crew were very good and friendly, then the gate crew are making everyone look unprofessional. First impressions are powerful.

[@evalinewandera3625]

They made me think of my daughter she can do this job without even training

[@kap849]

@@evalinewandera3625 I can do this job with a few hours notice!!

[@m-jay356]

when i see the cockpit of these aircrafts it really astonishes me that I was an Army Avionic technician, then worked on civil airliners like the 757, 737, MD11 Cargo and now finally in IT as a programmer. i've done some cool shit and its amazing seeing the end result when its used.

[@sisu007]

The ground staff are quite messy and dont want evidence of any incidents that support this, good job Sam, you remained objective and positive, Karibu tena ( Welcome again) to Kenya.

[@nyontozel]

Wow Rachel the Hostess was amazing!

[@anniechang2808]

The cockpit shots are all amazing, especially the 360 turn around & the landing shot. I don’t know how you do it but it’s great

[@cyann_ac]

+1

[@AmokeVlogs]

I wonder how an entire Airline couldnt recognize Sam Chui.For the ground staff,you were lucky your equipement wasn'st damaged.They tend to pay more attention on stopping content creators who genuinely trying to promote the airline than doing what they were put there to do.Apologies for your ordeal.

[@Paul_Lucas]

5:29 Not what you want to see when you are already late haha! I just passed up the opportunity of booking Kenya Airways yesterday, going for Ethiopian instead... let's see if that works out!

[@khalidmohamed5946]

Kenyan here, Kq is usually good on short haul flights that is within Africa but I don’t know why they can’t seem to get things right when it comes to long haul flights. So yeah , if you are flying within Africa they are worth trying.

[@123keniakiki]

Avoid Kenya airways.

[@matt-xg8et]

to be honest, I will say Ethiopian Airlines is becoming a premium airline, in Economy I think they are already there on the A350s and 787s, but for business, they are getting there , the new A350 and 787 seats are world class For Kenya Airways, they are a solid airline, but nothing special, don't avoid them but don't overly expect, I have to say African airlines have the best crew, European airlines have the worse, cemented by my recent luthansa flight, and my region, Asian Airlines are very... varied, even on Singapore Airlines, in 2019 when flying from SIN to KUL, I asked for water and apple juice and the FA told me "you can only choose 1, its SIA policy"

[@Alex_Gordon]

Ethiopian, the best airline in Africa?

[@Kamikaze_254]

For a more detailed review of Kenya Airways, you should check out Josh Cahill's channel.

[@benjmboya]

Thank you Sam for your honest review of Kenya Airways, We really needed this, hope the management will look into the matter asap. Asante

[@1y167]

The boarding in Nairobi can be messy but the KQ business flight is GREAT.

[@chrismbelenzi2163]

KQ The Pride of Africa "NOT SAM CHUI APPROVED" I have watched Sam chui's Aviation blogs around the globe since 2018. Hii ya hapa kwetu kenya it's a shame

[@isackchesoliwekesa1880]

proud to be a Kenyan ,for real our plane is the pride of Africa woow

[@ቅንነትቲዩብ-kininetube]

Dont make me lough 😂😂

[@praizband]

One other great thing with the KQ inflight experience is their stock of duty-free products. They're simple and special at the same time, which is rare!

[@wenyanming]

I'm a big fan you the channel and all you content Sam! I totally understand that the ground staff service was not acceptable but I noticed that you were very quick and short with the cabin crew. I got the impression that they were being very friendly and professional and you were quite stand-offish (totally unlike many of you other videos.) Not sure if this was because the ground staff left a bad impression or if you were just in a bad mood...

[@sam4457]

thank you🖤He really focused on the bad stuff which was a bit messy of him,but guess he was in a bad mood🤝

[@panicharova]

I flew with Kenya airways from Nairobi to Johannesburg a month ago... we had a 4 hour delay which lead to us missing out next flight to Cape Town which they didnt cover for.

[@james008BOND7]

Hey,am James from kenya,, although our service is not well trained,,just it's better to understand Kenya is in Africa 😂😂😂😂 slowly slowly things will change 🙏🙏🙏may God bless Africa and every continent of world 🙏

[@Actor_bad24IK]

You can learn alot why Kenya Airways is always making losses just from the ground staff.

[@alexandermutune6131]

Is it ground staff who are the reason for making losses?

[@AmosMwanzia]

Ground staff are kenya airport authority employees.lol

[@azizmod]

The airport is not Nairobi International, its Jomo Kenyatta International Airport.

[@stevelumumba1824]

We are Kenyans and Kenya is our business we however make any apologies to anyone who might we have inconvenienced in one way or the other no human is completely perfect we however, take into notice the observations that you have made and a mistake is not a mistake unless it is repeated over again and we welcome you again and again to Kenya 🇰🇪

[@asadpetkar3921]

Lovely video Sam. I have flown KQ many times and fully agree with your observations. The best experience is in the air. The Pride Lounge is definitely the better of the two. KQ has good potential which they should realize by improving the airport experience. I really like their nuts (macadamia, cashews, etc) and always opt for an extra pack while on board. Another great review Sam - much appreciated!

[@chrisgitonga4850]

The flight crew are always top class friendly and engaging. Ground crew on the other hand 😭 anyway, they can do better with their meals. The cabins are insanely clean. So I'll give them a 7/10

[@cetricmutamba6151]

Wow finally one from my country Kenya. Sam I hope you come back again. Pride of Africa it is.

[@ፅንዓትሰርዶ]

I had flown Kenya airways twice already. The cabin crew are very nice and polite but the ground staff and the entire services very much hassles. Kenya airlines needs to be retrained its ground staff how to approach a customer as well as to expedite the faster service.

[@nyiko24]

I recently transitted through the airport on my way to Zanzibar and generally my experience was quite pleasant. The ground staff was quite polite and helpful (perhaps your review helped Sam). The KQ cabin crew are the most chilled and very professional.

[@naveeen131]

Kenya Airways is wonderful Airline, All KQ needs is a top notch leader to guide and bring about quality & standards to customer service/ experience ( definitely not hostility as seen at the boarding gate) . There was once Bram Steller ( Ex COO) at the helm of KQ, at its relishing comeback years and he steered this airline to a direction, that they are now taking forward. Sam had done a wonderful job at flagging this audit, there is learning to take forward and improve on. Kenya is a great country and much of the people in Kenya a great humans. I wish KQ well and better years to come.

[@bigjoe2696]

The reason I like Kenya airways is, it is secured, they barely have issues,there service is great, but the safest , the best is Emirates airlines no doubt about it

[@elizabethnadrau195]

Keep it up Kenya ,Very proud to see Black pilots,it is just a ( Good feeling ,and a trust) Keep it up ,this is how to run a country, )

[@TheRareVideosXL]

Great flight review and not a bad experience overall it seems. Pretty good video. Keep it up.

[@qualifiednursesam3189]

I'm from Kenya,Sam chui I really love video ,i started following u back in 2018 , I felt so bad u visited my country and I didn't had time to see for once in a lifetime!!!

[@WayneBmacharia]

Hello, I have flown Kenya Airways (KQ) for so many years and have always enjoyed their service both on the ground and in flight.

[@ea6398]

The crew was lovely 😊 However the boarding ground crew guy was very scary 😟!! He should be frown out! I will travel to Kenya on Emirates as they demand good PR from ground crew

[@julietcotosman3377]

One thing is for sure management on the ground is the main problem coz the rest of crew is just fantastic wish half of this kind of treatment on a Turkish airline! Thanks Sam, missing home.. ..Tunawapenda KQ

[@9unapologeticsanatani]

I flew-in, many number of times Kenya Airways. The hospitality was always good ! Somehow the nuts they provide taste amazing ! I loved their hospitality.

[@bganey]

The incompetence of this airline is breathtaking. You have a vlogger on board with almost 3 million subscribers. Untold numbers of people are going to see this video forever and they don't pull out all the stops. This video should be a mandatory part of their training process moving forward. Bad reviews will punish a company in the market place.

[@joewinters157]

So your opinion is a vlogger (advertiser) with a following should be treated differently to other customers?

[@Eddyke]

My friend stop being silly. This guy have a bad review because he got offended for being told not to film.

[@cynthiacynthia2431]

The in flight crew made us proud. Lots to work on with the ground staff and food. What in the world is Kenyan beans????

[@victorrubahimbya1124]

Wow nice inflight service I can literally see their eyes smile

[@MohammedHersiKenya]

Thanks Sam . That is a balanced review. It is sad that the ground staff moreso the young man sullied your experience. He had no business to shut you down apologies in order but glad that the crew were pleasant both the cabin crew and the pilots. You are welcome back to Kenya for a longer stay. Karibu tena means welcome back Mohammed Hersi Past Chairman Kenya Tourism Federation.

[@isaacmugunda8370]

Moha uko huku pia cheyaa??

[@csantia651]

Like that Mohammed I’m from Puerto Rico.

[@MohammedHersiKenya]

@@isaacmugunda8370 Ndani Ndani Kabisa

[@Kuradha]

Thanks for your input Mr.Hersi,but Kq can do better.

[@stephenvarga2724]

Really great video Sama nd I really love all the cockpit shots of take off and landings. Its also nice to get a sneek peek of the briefings before the taxi roll. :) Subscribed!!

[@myaviationjourney6635]

I'm disturbed by the titling of this video, a year on, despite being a follower of your channel for years. Wow!

[@Lilianthecookingnurse]

I totally agree, am kenyan myself and the ground staff at the JKIA are very rude, their PR is one of the worst, the lack of organization is appalling, the ground staff need more training and the top management need to lead by example. Great review that depicts realistic nature of what goes on

[@Kny-tn1mg]

KQ much better than Ethiopian airlines..good well kept planes

[@m.y.m401]

Everybody is raising the name of Ethiopian airlines here even though the topic is KQ because this world class airline is stuck into their mind. KQ with not more than 50 planes, with not more than 60 destinations, without well trained ground staff and with messy thing, How can you compare it with ETH? very shame.by the way I heard that also some of KQ pilots are trained in Addis and instead of saying thank you for ET rather you are here for negativity. every crew should be encouraged and supported to reach the level of Ethiopian.

[@robertkivindu340]

I picture it quite sad KQ were not aware of Sam's visit and flight. It was a great opportunity to market the pride of Africa. Reading through the comments clearly shows we have fallen off the pack. Drastic improvement is needed. I believe KQ shall be on this channel so many times. Thanks Chui

[@jamesdut666]

Sam Chui is always honest and unbiased in his reviews, KQ is financially struggling and the least they need are bad reviews. The Rwandans treated him like a king when he traveled by Rwandair.

[@davidhughes2997]

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[@arnoldotieno]

As a Kenyan I agree the ground team ought to be trained on how to handle both domestic and international passengers. It’s like they are trained to be harsh and to manhandling passengers. Usually frustrating, by the time you have boarded your heart if heavy😒

[@ryori4176]

Hi Sam, thanks for showing us Kenya Airlines. The paint on the engine cover, red, is rare and looks very dramatic. No wifi, wow that is not good. I still love your first video receiving a coconut on dry ice aboard the Singapore Airlines A380 from Sydney to LA. Cheers, Mr. Leopard.

[@roycerammadhan7208]

I love my country no matter what. KQ will up their game soon hopefully and be back to their previous prestigious spot. As a Kenyan, they have my support at whatever cost.

[@Lifewithanesu1245]

I want to go to Kenya but the problem with me is that I panic during takeoff and cry but when the plane is stable then I feel comfortable but if it’s starts moving ( turbulence) I start to freak out again when it’s about to land I’m chill because I know we are going to the ground and I’m safe in the ground

[@___xx770]

As a big traveler in business class, when going to Dubai from where I live in DRC, I prefer Ethiopian Airlines than KQ. But if I want to have a small piece of luxury 😂, I can take KQ to Nairobi but only in economy to than take Emirates in business. I think even sometimes Ethiopian cost a little bit more than KQ, I think it worth it as an African airline. Even in the days before Covid and the war in Ukraine ( my native country ), I used Ethiopian from Addis Ababa to Tel Aviv to than take UIA to Kiev.

[@m.y.m401]

yeah Bro. for me also Ethiopian is way ahead of all of them. they are now starting to compete with ME3

[@linkedinfred]

Your photography and editing is great Sam. I love the pan of the cockpit during take off

[@Jigson05]

I don't blame the airliner as much as Sam Chui for expecting to be allowed to shoot videos. Different countries have different laws regarding shooting vids at the airport. People's consent is also a factor. To expect emirates like service in the Business class of an African airliner was a tad too much. He should have encouraged them so they could reach the level of Ethiopian airlines. It's good to see African nations having such good airliners.

[@jenelaina5665]

He was filming in the cockpit, obviously he got or was offered permission from the airline beforehand. The message not getting down to the airport staff is just not the best corporate PR/organization.

[@pacmanc8103]

In my experience, laws restricting filming or picture-taking at airports are generally focused on security concerns, certainly not people boarding an aircraft within a boarding gate. I agree that in some cultures (in my travels, particularly conservative Muslim ones) photographs of people may not be welcomed, but I’ve yet to encounter an airline staff making a public announcement stop and approach a passenger in a manner the ground agent did in this video - anywhere. I’m curious why one wouldn’t expect a similar level of service on an African carrier’s business class to business class on Emirates, Lufthansa, American, or any other airline. A ‘tad too much’ - huh? I find the statement really unfortunate. Additionally, exactly what sort of ‘encouragement’ could Sam offer that would help them ‘reach the level of Ethiopian…’? Sorry, I find your entire comment ‘a tad offensive’ to both Sam and Kenya Airways.

[@Jigson05]

@@pacmanc8103 How is it offensive to Kenyan airways. I'm supporting them. As far as the encouragement factor is concerned, Sam has close to 3m subs. He is widely known in the aviation industry as the THE AVIATION KZbinR. He could have helped them by being understanding of the situation and been a bit positive. If someone makes a vid of me, I wouldn't be fine with it. You judge an airline based on their country, their economy, the efforts they are making to run a good airliner about which, lot of PPL have good reviews.

[@nairobinyeusi5811]

@@Jigson05 Kenya has had terror attacks before that's why all Airports, Railway terminals, government buildings and Malls have a no filming Policy, same case with JFK after 9/11. And by the way Kenya airways is a more quality airline compared to Ethiopian. Ethiopian airline is cheaper with less quality generally. Not to mention an Ethiopian airline just crushed recently killing hundreds. KQ is safer

[@m.y.m401]

@@nairobinyeusi5811 this comment makes me feel to think you as a narrow minded person. how can you compare the trash airline with the world class airline Ethiopian man. honestly Ethiopian is another level and don't be emotional on that and don't be jealous as well. and for the crash you said it tells me that you guys are far from info or there is something else missing. don't you know that it is the fault of Boeing or should i tell you now? this incident could happen on any other similar world class airlines because it is not the fault of the airline rather the manufacturer. the crash is similar with that of lion air and happened for the second time but the time the world heard the news about Ethiopian crash all landed the max 8 planes including KQ this immediate action of the world indicates the reputation of the airline and made other to think of something wrong on the plane. i am writing all of this because i think that you are far from info zone. lol and You have no guarantee that KQ is safer as it is also exposed for many untold accidents.

[@walterwang9790]

Masai Mara was some extreme experience, I love it. Fly KQ from Nairobi to Guangzhou before, 787 dreamliner, same feeling on the lounges

[@sheta870]

Am from kenya, and i would recommend you for the good job.. The guy who told you stop recording is just a 1% unprofessional staff at the airport but

[@ndindisachabwera3074]

As someone who's flown KQ, the airport staff were meh, but the flight staff were so lovely! Also customer service in Kenya itself is great. Kenyan people are very warm and kind.

[@eugenedemeillon4412]

Just flew business from Amsterdam, via Nairobi, to Johannesburg. As mentioned here boarding was chaotic, lounge was dismal but staff on the plane were ok. Certainly better than the food ,drinks and pitiful Ife system. However the highlight were the spacious seats. Seemed pretty old but had the best sleep in ages.

[@AT_Finn]

Never been so proud of my country dreams are valid one day ill be a pilot 👍🏽

[@stephenbiko8527]

Kenya Airways cabin crew is top notch in every flight! I got so sad when I heard they would need to cut some jobs for govt to bail them out.

[@eroskaw5423]

thank you. i like this video. the interview with the couple helped. i just booked business class with kenyan airways. very cool

[@beckykagonia1518]

Hope you enjoyed Kenya Sam Lots of love form us kenyans ❤️

[@unitedviewer3245]

I'm sorry for the issues but I think they will improve

[@ej5936]

Hi Sam, I think the people of Kenya are some of the most awesome and hospitable people in entire Africa, the clip you shared with us 100% mimics my story in 1994 when I visited Kenya I was one of the few non-Kenyan citizens on that BA flight from London I was on active duty with the US Army going to D'Jabuti, my stay in Nairobi was for 24 hours, the immigration officer asked me without looking at my face that how much cash money I was carrying I said around $450 and credit cards he called the armed police they arrested me and the officer said that you are a drug dealer they did not beat me but slapped me few times while they were trying to drag me to a cell I told them, gentleman, please let Patrick Kenyatta know he is waiting for me outside (the grandson of president Kenyatta) we were college buddies. I hope your incident was just an isolated one like mine or one individual who did not like your face

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@colendinho1079]

Wow and what happened?

[@brianothieno6895]

I loved that the Capt let the First officer do the takeoff and landing

[@Red-in4fx]

This man projected too much of his frustration with the ground crew to the flight attendants, even throwing shade at the "very simple" food for the economy class, came off as rude honestly.

[@IfireKe]

I like his statement at the beginning "Once the Pride of Africa"... keyword ONCE💯💯

[@bankertrekker]

Good !! Hello Sam Chui 🙏 from Nepal 🇳🇵 I think after this videos that ground staff boy who rejected video’s will have transfer!! And He should 👈

[@Andrew-Wong]

First review this flight report video! I love this fantastic plane, keep it up @Sam Chui ❤🧡💛💚💙💜

[@wambuabeatrice-n2n]

Am 18 years old, and becoming a flight attendant is my golden dream.

[@brianafrika254]

When Sam Criticize your Airline, you definitely have a lot of work to do.

[@jiannakush3582]

Spent 29 hours in flight on two legs to and from the US and KQ was just perfect!

[@aaaviation1]

I think for the most part KQ staff have always been great. I stopped traveling international with them when they still had the 767's though. The IFE never worked, on one flight i switched on my reading light but the one in the row infront came on instead, serious cost cutting in the catering department when Emirates economy meals amaze. I really hope KQ can find a few shillings under the matteress and sort out their hard product to better compete with the big boys.

[@iankhisa5582]

Hahahaha okay that's hilarious 😂 switching on your light but the one infront comes on instead

[@abbaperu5554]

Great people to fly With , Very friendly Cabin Crew and Many Selections of Foods.

[@Chewwy94]

FIRST OMG IM FIRST ONE TO COMMENT FIRST FIRST COMMENT FIRST

[@hayd8946]

Thank you very much, Mr. Sam. I just have an observation. Some companies only care about getting money. The planes must be maintained so that there are no accidents. The second observation is that many people who are physically fit are crowding out others for these fit people. Two cards must be purchased so that they do not crowd others. Many face these problems on the plane with every... Unfortunately, we are in Canada. When we go to Cuba, many companies are unclean and not good in terms of comfort. We hope that you will pay attention to this issue, especially those who go to Latin America as tourists.

[@kiptoocurtis3815]

The Pride of Africa at your service, 🇰🇪🇰🇪🇰🇪kenya Hakuna Matata

[@adeolashoyebi]

Had the worst flight experience of my life on Kenya Airways this past December. Flew from Dubai to Kenya with them. The flight itself was okay, the ground experience is where it went left. Was continuing on to Nigeria with Kenya Airways, the flight got delayed and no updates were given. What was supposed to be a 2 hour layover turned into 6. No air conditioning the gate. Passengers were getting frustrated and ground staff argued loudly with passengers. Eventually we were moved to a gate where they locked us all in as a means to contain the chaos. After hours of no water and no food, they finally rushed us on a plane. Never again

[@Ipn7068]

I watched this dude video on air zibambwe and I noticed he had a lot of negative things to say,I wasn't expecting any surprise when he comes to kenya,so unfortunate!

[@JS-to3yj]

Sam, I am Kenyan and just came back from JKIA and I didn’t like what I saw. I will be tagging the Kenya Airport Authority (KAA) and gripe. Apart from that, hope you enjoyed your visit. I will be going back to Kenya in 2 months for a scheduled Safari trip.

[@lionheart4378]

I find it funny that KQ has stuck with that theme 'The pride of Africa' but their services are lackluster compared to other airlines. With such a theme, comes great responsibility!

[@diariesofalobedugirl1932]

I love how captains speak..."we'll be cruising at...."

[@vamos419]

You don’t expect every airliner to lay out a red carpet for you, right? Kenya Airways has no benefit if you give them a good or a bad review.

[@jecintagithiomi4739]

You must be fun at parties.

[@sultanmswahilitv4864]

Wellcome to Kenya sam.Proud of KQ,,indeed the pride of Africa 🇰🇪🇰🇪🇰🇪

[@brentliosmithii3467]

The Airport Passenger experience still has a long way to go. But great experience.