My Z Flip5 broke. Will Samsung fix it?

** PLEASE READ **
As much as I love this phone, it wasnt surprising that it broke within a short period of time.
I'm a tech enthusiast so I don't mind trying out tech that's still new. But I would recommend getting a different phone if you want a long-term, reliable phone.
That being said, not everyone's Flip/Fold will have issues. I just got unlucky.
Take lots of pictures and make videos if your phone breaks. Also take pictures/videos of the the packing process when you send it in for repair, just so you have proof.
Music:
♪ stream cafe - rainy day
link: • "rainy day" ☂ | cute m...
website: streamcafemusic.com
#samsung #samsunggalaxy #zflip5 #samsunggalaxyzflip5

[@BurritoMaster]

That is my biggest fear that pushes me aside before thinking to buy a foldable phone

[@Chichi-dc9rd]

1 have flip 4 for one year now, nothing happened

[@bassyey]

​@@Chichi-dc9rd One year doesn't prove anything.

[@fuentesjuanjose90]

The reason I stay away from these foldable phones. I have a fold 2 still going strong since release but that will be my last foldable phone. I'm going back to regular again. If Samsung was a bit nicer on warranty then yeah I would consider a foldable again.

[@grahamkelly8662]

My biggest fear from buying really expensive phone, it breaks or gets stolen from me. Well, I’ve had 2 pre owned iPhones since 2013 iPhone 4 2013-2020 iPhone 7 2020 till now I finally caved in and bought my first brand new iPhone 14 plus and was so excited. I partly did it because my iPhone 7 is almost dead and I had store credit on Amazon. Well my phone has been sitting in Milton Keynes since 27th feb due for prime delivery on 28th July. It’s now August, I waited home a week , Amazon all sold out and looks like I miss out. Check the funny part. I think my new phone has been stolen and I’m December 2020 the 12th on a Sunday morning, I found a bad in a park and it had a brand new iPhone 12 max pro in blue worth £1200. I took it straight home, looked for a phone in use, to contact owner of bag so I could give it back to them and there was no phone in use, no letter, no credit card. I simply called police, explained I found bag with iPhone and other stuff, can they collect from me and if it’s lost or stolen, hopefully the owner will get it back. I felt so good about myself for doing the right thing. At this time I was still using my iPhone 4 that hardly worked. Thankfully my dad then gave me his old iPhone 7 for Christmas, that I’m still using right now but battery last less then 40 mins. So yeh, it’s funny that I hand found iPhone 12 to police to get back to owner when my phone was fucked and now 3 and half years later, I finally order my first new phone and it looks like someone stole it 😢

[@andy0995]

Well that's a good thing, I've the flip 2. The screen protector just came off after 3 months​@@bassyey

[@elsombero1747]

Honestly, you can expect Samsung to fix stuff because they don't scam people like Apple does. If this were a foldable iPhone, they would just say that you broke the display and there's apparently liquid damage, so you would be told to just buy a new phone. Fun fact, Apple devices have liquid detection stickers inside of them, which trigger even because of higher humidity in the air. I used to work at 3rd party repair center and 95% of the iPhones, iPads and Macs with triggered stickers didn't have any liquid in them 😂

[@user-ys7ew8xv6x]

My Z fold 3 is 3.5 years now,Still a beast

[@AnonymousNyanCat-qg6bb]

I've heard that if you join in the Samsung Care program you will get unlimited screen replacement for Fold or Flip. Worry free now.

[@andy0995]

I think it's just the screen protector but for the screen itself you'll get a discount

[@hafizahusairi]

Watching on my z flip 5 .. may all our foldable phone last forever. Hidup samsung flip!! 😂😅

[@Lgwasherfan5623]

I'm watching this on a galaxy flip5 too! What are the odds...

[@AlmostBrokeLbs]

watching this on z fold 3, I also own a z fold 3 that in not that bad condition but both screens work. May all of our folds last atleast next 15 years ❤️

[@ykm15282]

Watching this on my 6 years old Galaxy S9 while my Z fold 5 (With 4 years of extended warranty covering the screen and hinges) is being charged.

[@KKenth61]

Untung guna latest flip😂 kita je masih stuck dngn flip 3😂

[@hafizahusairi]

@@KKenth61 alhamdulillah takpe, boleh trade in 🙃

[@biggieones]

True, foldable phones like Z Flip are good for a secondary phone or for people who don't have a problem buying a new one anytime, it still needs a lot of improvements

[@gloomysoomi]

@@biggieones yep, that's how I'll be using it now

[@noveliayuki]

May i know in what situations would you need 2 phones? Maybe one for work but it should be provided by the company not yourself. So i dont see a situation in which you yourself would buy a secondary phone

[@powandwow750]

Maybe, but who buys a secondary phone for over $1000 / 1000€?

[@gloomysoomi]

@noveliayuki I would because of the fragility of the Flip phones or because I just love tech lol. But I also have a work phone (provided by my company)

[@noveliayuki]

@@gloomysoomi so you really dont need one, you just get it to try it yourself

[@greedyboi8431]

that's why don't force the technology when it's not ready yet

[@xellpur]

...

[@NeptuneSega]

​@@xellpur This gen z alpha and their useless comments. You know this tech is not ready. One spec of dust under that fold and it's done.

[@rlay286]

Been using Fold 5 for 11+ months now...still holding very well. The inner screen protector is still in great condition

[@IshmaelSimpson]

That's great. I was an advocate for Fold phones until my Fold 4 inner screen failed 1 year and 1 month after purchase, a day before I was flying out to go on holiday. Put me off them completely. Samsung did fix under warranty but when the S24 Ultra came out, I immediately traded mine in for it. Best of luck!

[@MoneyM12]

My girls flip 5 had screen/hinge failure in 2 months lol I'm going on 6 on my flip

[@rlay286]

@@IshmaelSimpson thanks man! But it's just difficult to going back to regular slab phone after experiencing folding phones

[@IshmaelSimpson]

@@rlay286 It is, but not impossible. Still using the S24 Ultra. Samsung here, in the UK, is bundling the Samsung Freestyle (+£200 off) for the Fold 6, which is tempting, but I'm just still majorly put off with what happened with my Fold 4. It only took about a week to readjust going back to a slab.

[@kitsune5746]

Zfold had an actual gorilla glass at the rear, which makes the front if you fold it. You can barely use the big screen, especially if you're using the phone only for business trips and contacts on your business partner.

[@vinhvu155]

Using a foldable since the launch of the original Z Fold and Z Flip. Never had issues with any of the models up to the latest. You have to remember that using a foldable requires you to baby it when opening even when others say else. Hence i still have the OG fold in perfect condition. That's the secret for long-term usage of a foldable. Fold 6 and Flip 6 more durable, but I'm going to keep the record going

[@elixis2847]

I had to send my flip 4 in twice. Second time out of warranty. Cost me $550. But then I traded it in for the flip6 and they gave me $800 for the trade. Love the 6 ❤

[@MainlyYeezy]

I have Samsung care plus on my Fold 6... first thing thats listed on the coverage. >> Breathe easy. You're covered with unlimited repairs for drops, spills, and mechanical breakdowns, including $29 screen repairs at 700+ Samsung authorised locations nationwide. You'll receive options for mechanical breakdowns such as this green line. Whatever you choose, you get.

[@kevindobson6867]

Man those wallpapers are 🔥🔥🔥

[@Blazko612]

This is the main reason why I am not a fan of foldable phones. I use S-series from begining, before Note series.

[@kevinfightsbears]

Daing talk about bad luck, had my flip 5 for a year and never had any problems thank God, traded in for a flip 6 and it's magnificent

[@gloomysoomi]

@@kevinfightsbears I will still trade it in😂

[@MoneyM12]

2 months in my girls flip had screen/hinge failure and she BABIED it. Was just a lemon. I'm 6 months in on my flip 5 and so far it's been good.

[@elixis2847]

​@MoneyM12 yeah man when I got the zfold4 it was a lemon. It would freak out when I'd open it in tablet mode. To make things worse, Bell wouldn't take it back cuz I was over 30 days buyers remorse. Samsung fixed it, but to this day it's a glorified offline paperweight 😂

[@adrianstuart84]

Z Flip for life dawg i agree I'm worried about what u said but I really love the phone

[@RaptorJesus.]

My Samsung Fold 4 inner screen died not even a year after having the phone, I don't really trust Samsung folding phones anymore.

[@jasedogz9080]

Same here. Love the idea of the folds but the tech is not ready yet. Especially for how much money you have to spend.

[@Tomato2704]

ive been using the flip 5 for 7 months and i love it, but if someone came to me and ask whether they should go for it or not, i will definitely gonna stop them at all cost lol

[@puneetkaur9875]

What about the 6?

[@andy0995]

Why though? If the screen protector pops out randomly like my 3 months flip 2 back in the day. I would say yes 🤣

[@AtmosVibez]

I think the biggest problem of these phones is QUALITY control. It's incosistent asf.

[@erigabu]

My Flip 5 is around 10th month old now. Still fine, and still has 26month warranty on it.. My only problem... still the missing DeX :(

[@ryderfromgta]

I used to think they offered a free one time screen replacement for the Folds and Flips

[@elijahdelacruz3204]

I want tech like this to succeed because it just makes tech fun and exciting. But until Samsung or another company can make foldables last 2-3 years without breaking (I upgrade my phone every 3 years so this is an important factor for me), I’m sticking with the ol’ reliable iPhone

[@gloomysoomi]

My Android phones have often lasted me years, it's the foldables that still need a lot of work.

[@elijahdelacruz3204]

@@gloomysoomi yup, I also had an android at one point alongside my iPhone and it lasted a long time. So I’m definitely willing to get another one, and I want it to be a foldable, but yeah these types of devices still need work

[@Kevin-qn3vt]

​@@gloomysoomiI am happy with my S 24 ultra and about folding phone I am just feared because they can broke easily.

[@jayelle7607]

When i broke my flip 4 i went to samsung store and they replaced it for free. I didnt evej have insurance! So thankful i bought it used on ebay. Was able to do a trade in for the flip 5 for only $100. Phone has been great since i got it last year. Wish they had better trade in deals for the flip 6 this time but its too pricey.

[@LucaZecca1990]

Molto bene la garanzia, peccato tanti riscontro questi difetti! 🙁

[@MissSmurfey]

Is it true Samsung offers 2 year warranty on their screens for the flip and fold series?

[@giaanbui2636]

Why you have that, i having z flip 5 too and worry now

[@gloomysoomi]

It might not happen to you, don't worry

[@SadikovaaK]

Oh God, I've been using Flip 4 more than 4 months..and I'm scared after that(

[@drakvaclav826]

I've had mine (also a Flip 4) for a year without any issues whatsoever, not even hints of anything breaking. It got stolen sadly (IDK what the person is doing with it, but whatevs). So don't worry, it'll be fine, probably a result of a unfortunate drop or something. I just replaced the original protective glass after it started tearing by an hydrofoil, which is better IMO. Other than that, the phone's been completely trouble free for me, have no worries, just be careful not to drop it too much.

[@saxenaarnav2001]

good for you! it's a really good looking phone ngl

[@patience2471]

Do you not have warranty on a flip phone? And you should always get Samsung care+

[@RISKYTAP]

Hey, I've been a loyal Samsung user for a while now, and I've always stuck with the S series instead of the Fold. But guess what? The Fold 6 can't even handle Google Maps without overheating and smoking! Can you believe that? On top of that, I had to send my S22U in for free repairs because of some green lines. What a bummer!

[@gloomysoomi]

I've been a Samsung fan for years too now, and this is disappointing. My S series ones usually don't have issues and hope it continues that way.

[@MrAresxy07]

Me watching this in my flip 3 that i got 3 years ago 😊

[@freefire-if5ms]

That's why I prefer s series.

[@LolPeel]

What app are you using for the backgrounds for the front 🙂🙂🙂

[@gloomysoomi]

@@LolPeel The coverscreen? Mostly just gifs from Pinterest 😊

[@xxBlackpspxx]

Wow, Samsung has nice live wallpapers

[@user-bc4ds4nr8k]

I don't samsung buy flip phone because of this

[@tsoiyuz]

What is that photo frame thing under your screen?

[@gloomysoomi]

The pixel display? I have a video on that :)

[@rolandkovacs3936]

My flip 4 had similar issues but on mine the screen protection layer started to bubble up in the middle after the warranty has expired. That’s a 2 generation younger phone and still has the same issue. That’s super annoying specially that we pay flagship money for them. Personally i wouldn’t let them sell such devices until they haven’t solved these problems. Thanks to this i switched back to apple

[@elixis2847]

Right?? Dude I had my flip4 break 2x that way. Second time out of warranty cost me 550!! They'd better fix it. Either way I'll keep trading it in now to avoid the headache.

[@TekLapin]

It wasn't broken, it was the super laser mode.

[@gujjantirajesh]

Similar thing happened with my fold 5. Samsung repaired it under warranty but its made me afraid of using flips and foldables

[@jjchuu]

They could do better with the packaging though, some couriers just throw some package you know, especially here in my country, I’ve seen it.

[@gloomysoomi]

Yeah, I sent it in a box, and they sent in a packet. At least they bubble wrapped it 🤣

[@jjchuu]

@@gloomysoomi I think that a thin layer of bubble wrap like that wouldn't help at all, but lucky you, your phone is alive and well.

[@jayeshpadake8904]

1000% durability is of gr8 issue in foldables.....been using foldable since FOLD 3 inspite of taking baby care of them ......fingers crossed my FLIP 5 still in gr8 condition after 1 Yr

[@elizaalden]

Still using my Z Flip 3 as a backup phone, bought it new at end of 2021. My daily driver is the S23 Ultra. My Z flip's screen is still perfect and intact. I guess it's luck.

[@gloomysoomi]

I was using it as my main phone but yep, it's working fine for some people.

[@puneetmeena9281]

Red wallpaper link

[@Saurabhhx]

Samsung's service wifh their flip and fold devices is usually very good

[@brosplit]

I am using N2 Flip since launch and I have no problem so far. (More than a year of heavy usage and many dents and scratch on yhe body) While i keep seeing Samsung QC worst than a brand like Oppo

[@EBraz]

If it makes you feel better. I had 3 Samsung S22 Ultra's. All of them had signal/ battery issues. Good thing I had insurance, lol

[@smitajadhav8017]

Bro same happened with my z flip 3 they charged me ₹30,000 now it is in very good condition samsung should make them more durable

[@QuestBoy10]

My flip 4 broke 2 days ago, it shut down everytime I folded it, amazon should refund me since it’s been less then 30 days

[@Shea_17]

If its repaired would people just pay money to buy a new phone? Probably not.

[@mousecursor6521]

you got pretty lucky samsung also fixed my s22 for free when i water damaged it

[@phucanh0374]

How can a water resistant ip68 device get water damage? Stop lying.

[@heotom43]

​@@phucanh0374chống nước chỉ là chuẩn thôi, dùng 1 thời gian vẫn sẽ mất chống nước và bay như thường thôi đúng cái loại kid :))

[@_.ser._.john_.]

@@phucanh0374 its water resistant not waterproof idiot

[@Kordalicious]

​@@phucanh0374It's not waterproof

[@OneYoungDive]

​@phucanh0374 probably for clout

[@oneplus113T]

Did you had to empty your phone storage before sending it to samsung?

[@gloomysoomi]

@oneplus113T you can just put it in repair mode and send it but I personally wouldn't trust that

[@user-ho9us2hg2w]

In Taiwan, Taiwan Samsung after-sales customer service classifies all cases as artificial damage😅😅They want you to buy their Samsung insurance

[@kitsune5746]

Typical samsung problem: Green screen

[@glo11]

Hi!! Can you tall me the name of the astronaut theme? Is it from the galaxy store?

[@gloomysoomi]

@@glo11 It's in Settings -> Themes. It's called "Astronaut's Balloons" 😊

[@glo11]

@@gloomysoomi thank you!!

[@adhiemus]

Its a nightmare if it broken just right after the warranty period ends

[@DonchiReyes]

This is why I switch back to iphone 😢

[@MrDarkknight2011]

Do you think because it's a foldable phone that it's not meant for long-term usage?

[@sherazade5127]

Yes 100% sure. It's not meant to last. The screen will have a defect after months of use (dead pixels) and they will only replace the screen is you don't have any physical damage on your phone

[@MrDarkknight2011]

@sherazade5127 makes sense. I get the craze and the intrigue of a flip phone and the newer technology. But I still have three older LG phones, plus a Samsung I am using now. And, those older LG phones still are in great working condition.

[@samirul223]

They can fix it

[@drsnowmon]

Samsung is usually great when it comes to warranty.

[@emdeejay7432]

Why ever get the flip when you can have the fold? So much better. Mini tablet on you at all times. I love it. I just got the z6.

[@gloomysoomi]

@emdeejay7432 I'm personally not a fan of the form factor but I saw the Fold 6 and think it looks way better than the last one

[@emdeejay7432]

@gloomysoomi yeah I just got it and it's great. I absolutely love it. Love the big fold out screen

[@iqbalhardito3020]

Still would not buy a mechanical moving gadget. Pop up camera, flip, fold, etc, they have more risk for having short usage.

[@carlosalcarazrosillo3261]

Mine hasn't broken, yet, but the charging cable port has stopped working properly. And I got mine almost a year ago. I tried using other charging cables and chargers and there's one from Xiaomi which is type B to type C, depending on the position of the phone, it charges or not. 😂 I also tried a wireless charger (not the official samsung's one) but it overheated the phone to a point I got afraid it could burn the phone's battery at any time, so I returned the wireless charger. 😂

[@mmmmsss_]

Tengo un Galaxy Z Flip 5 y en la bisagra del medio tengo píxeles atascados, los píxeles atascados a menudo se pueden arreglar porque la energía sigue llegando al píxel. Lo voy a llevar a garantía para que lo arreglen. 😓

[@VhdzS]

Como te fue? Lo cubrió la garantía?

[@IlseZubieta]

My flip 5 also broke THE SAME WAY, my flip 3 lasted longer

[@hanskristian5400]

That will happen if the phone is heating up because of usage and dropped while folded.

[@Ghovilord]

That is not badly packed! It has enough bubble wrap!

[@larry-of9kh]

Samjunk wouldn't fix my s 24U after 3 exchanges due to bad software updates and camera issues and grainy screens and unresponsive and batteries that heat up??? This is samsung??? I've had samsung for years and 2024 samsung failed the S24U and 14 ui 6.1 was a rushed out mess ... looks like I'm going to iPhone 16 pro max in September and atleast apple has stores everywhere and help samsung says mail it in?? And get stolen in the mail system?? Screw samsung for ever

[@eyhtwozed2606]

They always comes with issues whenever updates came rolling. My s22u had screen issues too when i updated to their latest version last year. I got myself a white bar light bleed running across the front camera. Got it fix tho at 3rd party repair shop coz my warranty expired. My friend had issues too and i went to read feedback that its common in their ultra line

[@larry-of9kh]

@eyhtwozed2606 Android 14 ui 6.1 is obviously to blame it wasn't tested enough I hope 15 ui 7.0 isn't the same otherwise goodbye samsung and Google

[@larry-of9kh]

@@eyhtwozed2606 almost like apple does screws devices up to make you buy something new... I'm not falling into that trap

[@fahimfiros6139]

My flip 5 is still perfect for me😌

[@juanstate]

Do you use it without a case?

[@gloomysoomi]

Nope, and I also haven't dropped it much. Only a few times just on carpet or from low/waist height.

[@larry-of9kh]

I hope the S25U and zoom 6 series have massive issues to show them they suck

[@sauce_7674]

2 years after galaxy flip has a green line on my screen. lol iPhone is waving

[@tal2agamer498]

They just gave you new one

[@gloomysoomi]

They replaced the screen I guess

[@Hussainch151]

This is why you shouldn't own a screen foldable devices....

[@s23feHype]

They resetted it 😢

[@gloomysoomi]

They tell you to back up your data before sending it :) So I erased everything myself too.

[@user-pd4um9pt2s]

My flip4 still in good condition

[@azzy90]

Thats why i don't want to buy flip screen phone cause the technology are not ready yet.

[@GSXGSI]

Sale price 1200 euros. It's outrageous.

[@gloomysoomi]

Nah, I'd never pay that much. These phones lose their value pretty quick

[@bromptinowner763]

Nah !!! I don't get the attraction !!

[@ljm6364]

They’re just clowns even their engineers have an iphone

[@hahazame]

Sell it immediately!

[@arondyte318]

This is the reason why I still avoid foldables - They’re not built to last long term.

[@praba9842]

Buy z flip 6

[@fiftyfive5459]

from my experience Samsung is untrustworthy brand. they are not a good brand like 20 year ago.

[@iam_churchill]

Why need foldables just try to get used to bar phone

[@Thepowerof2190]

Please, just get the standers one, if your looking for a smartphone that is pocket sized, get the iPhone 13 mini

[@Vijay_G_Nair]

Sorry to ask little confused,, is it '' Welcome or Welkom ''. 🙄🤔 However this is why foldables as best because you have big screen for normal use compare to flip phones. 😊

[@biggieones]

In that case, I don't think they speak English as their native language

[@theidiotgamer4306]

YOU break your flip 5!!! They needs to stop fixing your screens for free...

[@gloomysoomi]

It's a common problem actually, "idiot gamer"

[@theidiotgamer4306]

@@gloomysoomi 99% this happen because you remove screen protection, or because you drop your phones. I have every flip phone from the first one, and still all of them are working perfectly fine.

[@gloomysoomi]

@theidiotgamer4306 nope, plenty of ppl took very good care and got similar problems. I'm a Samsung fan but no fanatic/shill.

[@rukafuu]

No they will not

[@syztemreal6786]

like two years ago my sister and mother got themselves a flip 3. Both broke after not even a year. One entire screen isn't working and the other you can't flip anymore. As much as I loove samsung their foldables are a disaster... :(

[@JohnDeLeon28]

Android fans: uhmmm nothing to see here. Uhmm let’s move to apple section and bash them. 😂

[@bassyey]

Of course not. They are anti-repair.

[@sadisha-z8m]

I will never buy this phone..too dangerous

[@pillepolle3122]

No, they won't.

[@pudinichigo91]

if it still under warranty of course they will cover for screen replacement or repair without need to paying anything

[@gloomysoomi]

No, they don't always do that. You can find stories of ppl where they refused to repair it.

[@Autohunter06]

Flip is a weak phone. Fold is stronger

[@melaniaslatan1177]

What happened to your data?

[@gloomysoomi]

I had to back it up and factory reset, unfortunately

[@fernagiu]

Moto is better.

[@theproduct456]

Of course they'll fix it anybody with the folding phones your priority

[@nasdoc1]

It's an absolutely rubbish phone at an outrageous price.

[@ИБР]

Motorolla razr 50 ultra better

[@mikeyellis4702]

Even worse

[@OneYoungDive]

​@mikeyellis4702 botched cameras & a try hard Z Flip phone lol

[@EDC-v4x]

SAMSUNG PLEASE BRO 😭@samsung