Broken DELL Inspiron 5475 ALL in ONE Computer - Trying to FIX

In this video I attempt to fix a Dell All in One (AiO) computer. It has already been looked at by a professional repair shop, and was eventually sold on eBay for £249 as spares or repair.
The fault was listed as a motherboard fault, but on initial testing it is showing no display. Can it be fixed? Let's find out!
If you would like to support these videos, please click here / mymatevince
Remember that this is just for entertainment and I am not an expert in these repairs. The processes in the video may not be the best way, the correct way or the safest way to fix these things. I do love fault finding and trying to fix broken things, so I hope that comes across in this 'Trying to FIX' series. Many thanks, Vince.

[@Mymatevince]

Spoiler Saver & Riddle How can you add eight 8s to make (equal) 1000? for example 88+88+888+8=1072 which is incorrect!

[@Operational117]

Welp, guess I'll add my two cents (or pennies?): 888+88+8+8+8 = 1000 888+88 = 976 976 + 8 + 8 + 8 = 976 + 24 = 1000

[@Mymatevince]

Well done Op 117 👍

[@LMT069]

any Bios updates or AMD micro code drives on AMD's site for a-12?

[@BuGGzLoVeRsTech]

Hi Vince I might be wrong but some of the devices you show listed @22:28 SM Bus controller & PCI controller are generally to do with the Chipset. If you go onto the AMD Driver download page here www.amd.com/en/support or via google up to you. Select - Processors with graphics- then select - AMD A-Series Processors- AMD A12 Series APU for Desktop- 7th Gen A12-9800E APU - Download - install - Restart the system the other devices should be fine then as id imagine the Touch, Bluetooth, camera would all go through the chipset👍 !!Edited!! (I double checked and this is just for the Graphics driver)... You will need to find out what chipset the system is running and then select that trough the AMD driver list, again CPU-Z can help with this on the motherboard tab of CPU-Z it should state the Chipset name👍!! It's also on the AM4 socket so depending on the CPU support list for this model & bios updates you could put one of the newer Ryzen APU's in, the APU in the system now is a 35Watt part so as long as you stick to one around that wattage you should be fine. The newer APU's have Ryzen cores on the CPU side of things so decent upgrade, you should see a decent bump in performance as the A12 is a little weak really now. A couple of APU's you could try are the 2400GE & 3400GE if you can (FIRST) find the CPU support list for this model as it should state what APU are compatible, there might also be a bios update for it and that would improve your upgrade path. Ill have a look around see if I can find a bios update or support list for it👍

[@BuGGzLoVeRsTech]

@@Mymatevince There is a bios update but it doesn't say much in terms of support list on the Dell Website, I just put DELL Inspiron 5475 bios in google and it was the first thing that came up. If you want to know what bios version the system is on and it doesn't state it in the Bios of the system itself, download (CPU-Z) and it might state it on the motherboard tab in the CPU-Z tool👍

[@TECHHUBfixitup]

All I love is how you control your temper and keep patience.Because repairing devices is not an easy job.

[@killertruth186]

Also the Bluetooth problem can be fixed by swapping out the wifi/bluetooth card with another one that is more recently supported. As long the antenna cable can fit on the contact pin on the wifi/bluetooth card.

[@killertruth186]

Another thing is that how driver work. Is that not only by date also versions.

[@Asriazh]

Since You removed the CMOS battery, the BIOS of the PC got reset. To enable touchscreen, it has to be enabled in the BIOS, and maybe other things too. And yep, Win10 is a pain *lol*

[@DjRuskyB]

Connect it back to the tv with a keyboard plugged in and try to boot into the bios to see if anything is disabled....I've had laptops in the past with screen disabled and only working externally....worth a try!

[@g.h.190]

Surprised that have a look in bios is not suggested in more comments. With the working screen tv isn't even needed. Touch on AIO computers was very hated. I know, I know, bios is dead. It is UEFI now.

[@mjrdainbramage]

@@g.h.190 Good point! Possibly also a BIOS/UEFI upgrade should be done. An upgrade will in some cases expand compatibility, and/or introduce new issues. In this case however it is worth a try if it can't be fixed in the BIOS settings. Having worked quite a bit with the Dell computers, I know that a BIOS downgrade is usually not very complicated if the new BIOS causes additional issues.

[@KOSMOS1701A]

i love how the IO board is named Thanos/Ultron

[@SummonerArthur]

Same here, LOL'd hard when I noticed that

[@ste76539]

When I have suspected driver issues with Windows like this, I generally like to run a Linux live OS via USB. If things work in Linux alright, then I know for sure it's a software issue. If they still don't work, Linux has tools to help determine what the issue is. It depends what machine I'm working on which Linux distro I use, but generally something like Ubuntu or Mint work well for this purpose.

[@chrisreynolds6331]

I tend to keep a Linux mint live USB handy for any machine with no HDD or OS. Overcomes the uncertainty about drivers.

[@damianphoenix420]

Have you tried a LIVE-Ubuntu CD or Stick? Just to make sure it is a driver issue? It can work (touch & bluetooth) if you use a linux os. But you can first try it with just a live CD or USB. Just a tip ;p

[@hullebikerfishing]

the realtek chip is only £5 so would be worth getting for the spare board. Enable Touch screen features. b) Click Control Panel. c) Go to Hardware and Sound. d) Click on Pen and touch. e) Click the touch tab. f) Enable use your finger as an input. a) Press Windows key + X and click device manager.

[@reubennaidoo1088]

Nice vdeo. Maybe try booting up with a Ubuntu linux usb and check if the devices work

[@StezStixFix]

Awesome video Vince 👍 , I feel your pain with the videos that seem to go on for days... I've found myself saying "good luck editing this one, Steve" to myself on numerous occasions! 😁

[@Mymatevince]

Yeah, the editing is the worse part when the videos go on and on!! Cheers, Steve 👍

[@monsterinfamous6267]

'Thanos/Ultron rear IO board' Indeed ! !🤔😂 ^^

[@mistermagnifico]

They do that. I had a hp laptop with Harry potter written on it

[@cambrown__]

15:50 The engineers named the board Thanos/Ultron :D

[@dappermanphoto]

I came to see if anybody else noticed that, amazing little marvel detail

[@crackone2three]

Thanos Snaped and now no touch / bluetooth :(

[@retrotech11]

Amazing easter egg find there!

[@Merescat]

Dell engineers have been doing that for years.

[@1alexwel]

If it were the drivers, it still should show the BIOS part onscreen. Drivers are only loaded when the OS is starting up.

[@SimonNemeth]

That was my immediate thought when he suggested a driver issue and I'm surprised more people didn't mention it. This one reason alone completely rules out a driver issue.

[@calgyria]

there is an application called Dell command update, it has a FULL driver restore function that reinstall all drivers, works wounders

[@jacob634]

“I think I’m going to put a hard drive in it before we take it any further” *has it completely torn apart* 😂❤️

[@andersmmvfc.8376]

Good to have you back on screen again! Thank you!

[@oldguy8177able]

my god incredible fix,the experts could'nt fix it ,vince the amateur can

[@38911bytefree]

Nothing screams driver issues like Realtek HD Audio ... talk about on board sound being garbage, this guys are the kings.

[@ExecutorQ3]

indeed, i'm so shocked how many ppl are fine with realtek audio bs as their audio driver - last time i tried their "hd audio" product it made weird sound while i was scrolling down web browser... after that i just inserted my olf sb x-fi and i'm running it till this day (just with win10 updates disabled since win10 loves to push new drivers for this card which lobotomizes it and completely kills the controll app functions).. it's just funny as hell they can even call themselves audio chip producers (since you can record same sound quality on public toilets

[@gellert-max-nagy]

While generally you may be right, there are exceptions. For example I have a Fujitsu Amilo laptop from 2005! Got it for free :) It has a Realtek AC97 - ALC655 (Onboard) sound. Nothing poshy, right? But it has a digital optical output built in. I've upgraded CPU, RAM, HDD and Wifi on it. It runs Windows 7 (with extended updates) and is connected now to my home audio system using a fiber optic cable. I use it to listen to internet radio stations with 320kbit/s or higher quiality (over Wifi). I'm no audiophile, but the sound quality is absolutely perfect, just like listening to CDs. I can hear no artifacts or distortion even at high volumes. My audio system is also an old Philips home cinema receiver I think I bought it in 2006.

[@ChrisHopkinsBass]

22:30 - Dell SupportAssist is your best friend in these circumstances (I'm an IT tech at a UK university and our laptops are almost exclusively Dells)

[@ulasozdemir4428]

Hey Vince, thank you for another great repair video. One way to troubleshoot the problem is to create an Ubuntu Live USB flash drive. Using that flash drive it should be possible to boot into Ubuntu without fully installing it on your hard drive. Sometimes Linux plays better with devices such as webcams better than Windows. Just an idea, cheers.

[@TS-gv9yh]

Hi Vince, maybe the issues might be with windows in general, why not try installing Ubuntu 20.04, its free and its will run much faster than windows, Ubuntu is a good way to breathe life into old pcs and maybe somehow the camera and touchscreen might work with a different os, its easy to install, loads of guides online, just put a disk image on a usb and plug it in on boot and it will delete windows and install itself, or you can dual boot both operating systems if you want to keep both

[@dinossimic7986]

im sure any linux distro would work just fine... mint is also a good option

[@martinnash007]

Great video. I find that sometimes these all-in one machines were designed for Windows 7 or below and often work correctly if you install the O/S that it originally had. Also, get a small cheap SSD drive for testing purposes. Windows (and all of the updates) will load so much quicker than when using an HDD. Also you can swap quickly between operating systems to see if its a Windows 10 compatability problem thats causing the suspected driver issues. Anyhow, thumbs up from me.

[@MilaNavi]

I loved that you kept the doorbell in!

[@mommyisthatyou6484]

I can’t be the only one who got vibes of an Xbox 360 power brick when he showed that brick

[@slimsketchy1489]

The tourbillon sound at 5:09 is ❤️

[@paulchambers3788]

Another great video, good bit of detective work on that board! Looking forward to the next one

[@cheapasstech]

Mmv videos: seeing Vince struggle opening stuff up! These are so handy to see how you should take a device apart!

[@Julien987]

At 18m51s, today we learned that you have an LG phone. Great troubleshooting skills sir.

[@andysimkin5200]

Vince, If you click on Windows update, just under the "check for updates" button there's an option in blue "view optional updates". In there if you click the "Driver Updates" it will show you all the other optional updates for your machine Great vids btw! Thanks for all your time and effort

[@darrenwardell3079]

Vince. You never need to apologise for anything chap and shouldn't. Great Vid as always

[@TerryDeSimone]

*** - Now that you got it going.. the rest of those issues *ARE* driver issues (Yes, even Touch)(edited: I have never had good luck with auto-updated drivers from manufacturers.. i download each separate)... Which you can always goto the manufacturers website and look up the model # and OS version and directly download individual drivers.. good job... glad it wasn't the big board... i didn't think it was, bcuz it was loading windows just fine on HDMI out.. that made it appear that the bigger board was okay.. i still haven't seen the PSU on either board.. then again you really didn't show back of small board or big board... sometimes they are integrated with logic boards..

[@AnonymousRepair]

@My Mate VINCE, U45 is a bios chip for the display controller (small board) it could be corrupted you can reflash it, great video, U can try windows 8.1 drivers some times the drivers are modified by dell, Great video,👍👍👍👍

[@CTCTraining1]

Vince, if you are convinced that it is a driver problem and that it worked at some point I’d suggest re-flashing the bios to a version which would have been contemporary with the hardware after launch from the manufacturer site and then load a liteweight os, perhaps a version of Linux, on a memory stick to test it out. In one sense it is annoying you get partial failures but on less well made machines (cough, MacBooks) the loss of say one USB port can be enough to kill the whole machine. Separately, if you look online you can find a range of stand-alone screen testers which can plugin directly to the panel and show test patterns. The better testers come with dozens of connector cables to cope with the wide variety of panels in use. I looked at them but wouldn’t get the use ... of you are doing more laptops or TVs then it might be worth the investment. Keep up the great work 👏👏

[@victor58010]

Good logical fault finding , Vince .

[@Sortskjegg]

You could try to download an Ubuntu live image on a usb stick and check to see what's working in Linux. I _think_ this one was certified to work in Linux, but I may be wrong.

[@Mymatevince]

Thanks for the idea Roger 👍

[@keithcitizen4855]

I could get Hirens to work but not Ubuntu on my junk xp machine, windows 10 machine I've got Ubuntu partitioned off

[@ChrisHopkinsBass]

That motherboard looks like a beefed up Inspiron laptop. I bought an 8th Gen based Inspiron 5580 for £80 on ebay last month for spares and repairs. Problems with it turned out to be due to someone taken a support bracket from the heatsink assembly so the wasn't in contact with the fan. The fan needed to be replaced as well. At least with Dells you can repair them yourself quite easily if you know what you're looking for unlike modern Apple products! Keep up the great work!

[@eightohmmedia]

Grreat fix again Vince. One of the reasons I changed to Mac was because of the constant updates that then caused hardware issues. Glad you kinda got it working..!!

[@solveit1304]

I like that transition to PC / Laptops. There is so many channels about Apple but not other brand, keep it up! :)

[@NoxiousPluK]

The touchscreen, bluetooth and webcam are most likely all on the same internal USB bus. It could still be a power or data issue with that USB controller/bus. I've seen similar things before where one device fails to start / sips too much power (due to a short); the controller reset and nothing works. But if you then plug in one thing, that thing might work. It might be worth looking into that; but besides all that this is still a very nice and usable device without those features. Great job!

[@ChrisHopkinsBass]

I love the Marvel reference with that IO board being called Thanos/Ultron

[@alexmandal]

Windows update doesn't necessarily give correct drivers. U need original dell drivers for this model & correct windows version this model came with. Anyway, congrats for fixing the main issue!

[@TheCod3r]

Great fix Vince. What would be interesting is if you swapped those chips in a revisit to see if your theory was correct or if something to do with the SN75DP159. Interesting to see how the chip is the same as the One S, that was a nice surprise and I'd imagine you have one or 2 available 😁 On a side note, it sounds more like you might have a chipset driver issue not an issue with the webcam driver specifically. Built in webcams are based on the USB protocol and I'd imagine the touchscreen would be too. Like you say with the IC the chipset is a common link. You could try driver magician, it costs $30 USD but it's very accurate and reliable software:)

[@huntershortrepairs]

"Thanos/Ultron Rear IO Board" Theres the issue lol. One of them is trying to snap away 50% of the display, while the other is trying to destroy the whole thing. Ultron seemed to have won this battle.. Marvel humor on a Dell product 😂

[@ray73864]

Welcome to the world of "Windows Update" when it comes to driver updates. I had an oldish HP desktop for work which WU would auto-update the NIC drivers on, problem is, the NIC drivers it was installing automatically, were 6yrs older than the official NIC drivers already on the system (either from Realtek or HPs own website).

[@Fifury161]

The camera issue is more than likely Windows privacy settings (search for broadcast setting on your PC). Use the Service Tag to identify the feature set that it originally shipped with - if it does report a touch screen it's probably a firmware issue (I don't think you can turn it off in the BIOS, but worth a check)

[@GadgetUK164]

You've turned into a repair god I think!!! Does sound like driver issues! Did you pull the latest ones down from the Dell website? Also check there's not a firmware update available from Dell too!

[@Mymatevince]

Hahaha, my new favourite comment. Although I feel you are just being kind I have screenshot it, and will brag about it where I can. Cheers Chris!!! I did download the drivers via Dell, and also since the vid downloaded Windows 8.1 just in case it pulled up the touchscreen drivers... still no joy 👍👍👍👍

[@marcianzero_yt]

We will always remember you being the switch killer. ;)

[@dragos2010full1]

@@Mymatevince maybe it dosnt have a touchscreen cause tbh the screen top layer looks as my monitor top layer from what i know if it was touchscreen it should have glass on top of the display and not a matte anti reflective layer or maybe the board you got isfrom a model sku that has no touchscreen and webcam

[@cheapasstech]

If you check the hardware ID in the device properties you can look up what device it is - or use AIDA 64

[@jimmysmantzas]

hey Vince, you should try a bios update and a chipset update from the dell website, also the webcam and bluetooth drivers if the have them, dont"t do the automatic stuff, they never solve these problems, keep up the good work:)

[@andrasszabo7386]

I had almost the same AIO PC, and I had to update the monitor firmware to make it work.

[@GothicTech]

wins and losses, not bad find and not bad fix. great work mate.

[@markshellard5894]

Still really nice picture looks so sharp

[@squallneko5004]

Congrats in getting the Dell All in One computer to work once again. Hopefully you will be able to get the drivers working once again that control the touch screen and bluetooth.

[@hardhits1]

Dude flash the BIOS sometimes new drivers can conflict with your motherboards outdated BIOS

[@KrX3D]

you could also look in bios if bluetooth, touch etc is disabled. maybe thats why it does not work

[@justingoldsmith9578]

I was so happy to see a new video from you today. Made a bad day good. Thanks Vince

[@thomasquested9447]

Have a look at the event viewer. If it’s chucking up a load of warnings or errors that might be a starting point to solving some of the driver issues.

[@TurboCharged_RubberDuck]

I had one of these which had the same issues with the touchscreen, bluetooth and webcam after upgrading to a later version of Windows 10 Pro. After I used the recovery CD to reinstall the original WIndows 10 Home and drivers it all worked fine again... but again updating with later versions of Windows 10 and going Pro made the touchscreen, bluetooth and webcam stop working all over so definitely a driver issue! So in the end I use it as a normal computer, minus the touchscreen which I dont use on a desktop display anyway, and added an external usb webcam and a bluetooth dongle to it so all good I guess! Great to see that you got the display going again though! :)

[@nightstah]

I had a Dell AMD all in one and I replaced the daughter card module. It was responsible for the video out, just as yours was. Fixed it (it's an older model, not as sophisticated as yours). Interestingly, last I knew the touch still worked on mine. If that's driver-related, you should find an original install of Win 10 to prove or disprove that. Good video, but chasing drivers to rule out the non-display is best to be avoided as the first-option.

[@danandrei96]

Vince, great video! Your logic and troubleshooting pf the display board is top notch, better than some "professionals"

[@glenrush7817]

Hey Vince, long time watcher and fan!! Couple things to try for those driver issues. For any ''Unknown Driver'' issues you can search what the driver is using its Hardware ID. Right Click Unknown Device then click Properties. Click Details Tab. ''Property'' Dropdown box Click ''Hardware IDs''. In the Value Box underneath highlight the top line and Google Search it (Copy/Paste). It'll tell you what the component is and able to search for its Driver. Secondly to fix Bluetooth & Front Camera try updating the Chipset Driver. This under Device Manager/System Devices/Top Line. This has been known on many laptops with Windows 10 to cause issues cos Manufacturer & Microsoft don't update this correctly. Lastly try IObit Driver Booster. This my go to to update any drivers and never failed me in 10 years!! Hope there's a follow up Video with this working as it should be

[@adelestevens]

Windows you driver(s) me mad! Great vid, thought the IO board would be your physical problem. Finding just the right driver for some touch applications seem to be a bit hit and miss even from the manufacturer. Latest grumpy day :- running an Aorus cooler in my build and after update the cool little LED screen stopped showing CPU data. Tried driver rollback...its a nope. Tried gigabyte website...they don't have older driver software..they delete when new drivers come to market! Then found that just one Reddit user had a link on Google drive to the correct driver , job sorted and everything works again. Maybe you should try an older driver from when pc was built rather than most current one? Looking forward to more vids , you certainly seem to have improved your skills from your first ones! Keep up the good and very entertaining work👍

[@jawamotivegarage2079]

My gosh that is an absolute unit. Nice video, Vince

[@horizon8404]

Just a quick one just wanted to say I always enjoy watching cheers

[@nixielee]

Confirmation and testing the broken board would've been interesting. Driver problems isn't the most fun content. I think it's the motherboard though, but you have to start with the drivers

[@jamiepaget9466]

Windows 10 media creation tool Vince. Really easy to sort, and so much easier to use.

[@Syntappi]

If you go to options -> system, you can see if it has touch screen installed or not. There is "pen and touch" where it is said. I think that when you have matte finish on the screen means that you haven't got that touch screen.

[@Misheling78]

How to Troubleshoot Touchscreen Issues try this! I need the update video!!! ;) good job Vince

[@Zsabre78]

Its amazing how good you are at fixing stuff.

[@MrDinakdakan]

vince great investigation skills again

[@cathelest357]

We use these as cash registers, You would be best to contact dell and get the recovery media, ot likely had win7 or 8 and the recovery media will put it back to a factory installation,

[@BlindMansRevenge2002]

Dell no longer provides physical recovery media for machines like this. They have not shipped recovery CDs with their computers for several years now. The new alternative is to download the Dell OS recovery tool put in your service tag and if you are running a supported version of windows you can download a USB creation image that comes with the original factory drivers and utilities already pre-loaded into the image. That goes in a USB stick and the USB stick goes into the computer

[@robinsonsoto8471]

Hey Vince nice troubleshooting skills.

[@waynedavidnance6131]

Thanks Vince MX-4 paste works great my old dell latitude d630 2007 running more faster since i put new paste on the CPU old paste like glue so dry now runs better then before

[@aelchris]

for easy device search just go to "unknown device properties --> details tab ---> choose hardware ids on the drop down list ----> search google the value below with a windows 10 driver at the end

[@davidc6459]

Another great vid, your talk through keeps me watching and listening, always entertaining, keep it up.

[@spacedoutbeard5033]

For future reference: Driver issues can ONLY exist within software. Drivers are software files, and require an operating system to work. So, no backlight is a hardware problem 100% of the time.

[@johnsellers4994]

known fault with this model had a fair few through the shop and they all had the same issue and all appeared after clean installs of windows only way we could get them to work is by replacing the motherboard if still within warranty

[@cheapasstech]

I count the button mapper is not installed - that is why the camera does need to be unplugged - like the Fkeys on a laptop. The dell touchscreen issue is bios based - it will start working again after an update - had the same on my laptop

[@danielhorne6042]

4:20 dam that low frequency hum was deep

[@stevehuber1586]

Have you ever you tried running a Linux variant. Alot of times Ive noticed with computers that windows drivers are garbage. When I run something like Ubuntu off of usb things like the Bluetooth works fine. Just a suggestion

[@mw3awsome9]

Just hit all the buttons at once like you did a while back on the projector video ! Lol 😂

[@michaelthomas3646]

could have so easily been bios chip bricked, but unless you have experience of updating the bios it would only have been done by servicing personel. but when the bios only takes a minute now, it isn't as bad as years ago, whereby the warnings said it could take up to 24 hours to flash the bios. great fix Vince, shame not really proved the fault apart from the fault being on the one board, but yeah a week trying to fault find something is a bit too long especially if it is someone like a child waiting to play a game or something on their pc.

[@FutureInspirations]

Try installing Ubuntu and see if the problems are still present. Love your videos, keep up with the good work! :)

[@ramfrancisuk]

Ubuntu Live USB is always your friend in testing

[@FennecTECH]

The texture of that panel leads me to believe you have no touch screen.

[@BlindMansRevenge2002]

Agreed! It would have to be a glossy style panel in order to be a touchscreen. If he has a matte finish panel then there will be no pen in touch available on that display. This guy clearly has not worked on a lot of Dells. He made a lot of rookie mistakes. First and foremost he didn’t bother going on to dell.com/support and entering the service tag to see the original configuration of the machine. He also did not install Dell support assist or, go onto the dell.com support site and do an auto detect for drivers. He also remove the CMOS battery and clearly he put it back in but the video didn’t show him going into the bios and doing any of the diagnostics to test the Hardware nor did he reset the bios to the fact reconfiguration after he pulled that battery. He also didn’t appear to go onto dell.com support and get the latest bios version which may have automatically re-initialized any hardware that was deactivated with removing the CMOS battery. Finally, he went about installing windows on that machine the hard way. What he should’ve done is on a separate machine download the Dell OS recovery tool, run it with the system service tag, and that would’ve allowed him to build a custom USB stick with the original operating system that chipped on that machine. If it goes back to 2017 there’s no doubt in my mind that that thing was probably shipping with windows 10 or at the very least windows 8.1 which would still be supported until 2023

[@RA-tp4pr]

@@BlindMansRevenge2002 go watch his new vid. It is a touchscreen device.

[@maxedoutmegablith6473]

Hi Vince, I had an issue similar to yours on another device. Going back to the days of Old. With the WEB Cam, I would trying installing the drivers for the camera without it plugged in. I had a problem with a USB Cable that had a Certain type Chipset and it was very annoying. I had to uninstall all the drivers go into the registry and clean any remains there as well. Then installed the drivers for the crazy chipset and after days and days of messing with this Cable it WORKED and has worked fine since. Not saying this your issue and most likely you have already tried this but hey...Worth a shot

[@technretro7115]

Classic story of some Dell's HP's and Acer AIO units having touchscreen issues after upgrading to Win 10. In some cases the touchscreen is detected but in bright or changing light they act as if they are being touched when they are not. You see little bubbles on the screen where it looks like fingers ate touching it. I have seen it when the owner has gone from Windows to Win 10 but in other cases they may have been on Win10 for a year or so then they get an update and it happens. Those you can prove by just rolling the update back and it returns to normal. Sill a nice versatile pc for the price.

[@virtuousZeus88]

Another good video by My Mate Vince 🤟🏻… Love watching your videos totally awesome to watch.

[@ThePenguinOfTime]

sometimes in windows 10 older drivers require you to disable driver signature enforcement because they were not signed for windows 10 Also a program I recommend as well is driver easy Snappy driver installer can sometimes install the wrong drivers

[@OjStudios]

SDI has screwed up so badly few times when I've used it that it bricked the whole install. Had to roll back or boot in safemode to uninstall bunch of stuff.

[@ThePenguinOfTime]

@@OjStudios I have had it completely cause an os to refuse the proper drivers for devices permanently

[@zx8401ztv]

Well done, a smashing repair :-D There is nothing wrong with your speech mate, i come from warwickshire and i'm a bit rough. But i like the clarity of your speech vince :-D Keep up the good work and drink tea, keeps the brain lubricated :-D

[@jessem1708]

If you plan on doing more windows pcs in the future, I HIGHLY recommend you download windows media creation tool on your main pc. Any time you go to re-install windows on a device you can use the media creation tool to create a windows 10 bootable flash drive with the latest version of windows and all the drivers that come with windows.

[@strokermk3]

For testing try using Linux OS from usb drive. You won't need install you can use os from usb drive directly, that be easy and fast testing option. I do that all the time

[@alcaamado]

You should try launching an Ubuntu Live CD/USB to see if the faulty parts become alive. Good video Vince, keep the good work!

[@TheSkaldenmettrunk]

It's a shame they make drivers which kill features but I agree you don't need Blueetooth, Touchscreen and the camera necessarily. Nice Fix. It was very interesting.

[@kennethbarker852]

1st class video to watch thank you take care kind regards from me kenneth

[@MikeB_UK]

Well done for your diagnosis and perseverance. If in future you ever get the other bits working it would be nice if you could just do. 5 minute follow up video to explain. Probably too much work, but wondered if you could get a set of software and drivers from when it was first released to check? Touchscreen support you can maybe imagine keep being an issue, but camera and bluetooth are on almost everything so those 2 must really annoy you. Great video.

[@golimonkey]

What a great fault finding. :)

[@rebootrevival4989]

Did you check to see if Driver Signature Enforcement was an issue? This bites a lot of people. Disabling this can sometimes help. You can also sometimes manually change the INF files in the driver to to pass the Signature Enforcement and install properly then.

[@bradygiltz5160]

Yeah had to do that boot thing when my friends dell desktop hard drive went bad. It wasn't that hard to do. I had a friend step me through a bit and I did see tutorials online.

[@stevedawson5844]

What's with eBay listings in the UK that thoroughly describe the item? The eBay US method, with statements like "untested", "it worked last time I used it", and "works perfectly other than no picture or sound" is far more effective.

[@Leonvolt28]

I wonder if it would be possible to install a ryzen apu in this thing because it's am4. You could buy one with broken or missing pins.

[@Tim_3100]

After rechecking I am very surprised this is socketted most are not but I reckon probably maybe 1st or 2nd gen Ryzens but not 3 or 5000 series they need a b550, x470 or x570 chipset

[@xx3868]

If you have no back light AND no image being generated then it not a screen issue as those two things are separate circuits and the fault lies in the device super I/O ect that activates the screen to turn on. you can check live screen backlight power present at the screen and probe the "on" circuits on the screen. A totally dead screen as i said , i go straight to the connector to make sure it inserted and no bent pins although that would only effect one of those two circuits. totally no life almost always means the "on" to that screen isnt working. Fact you have output to another monitor could mean screen disabled somewhere like bios or still could be on boards. Things get tricky from this point. This video is good as it narrows down what area it isnt and then what to fault find. always check the obvious especially if others have been inside however they were inside as screen not working so there IS a issue.