My LAST T-Mobile video!!..Why I left T-Mobile & where I went

[@Jim_and_Natalie]

Never get rid of any paperwork with T-mobile. We had them for 10 days and service was awful. They blamed it on 2013 Tornado that took out towers in Moore, OK. When I returned all the phones after 3 hours of trying to refund the taxes we had paid I was like forget it they can send it to me. The employee told me to keep my paperwork as I may have to file a complaint against them. Sure enough I started being billed for phones. Customer service said you have to call the store manager. The store manager was ALWAYS in a meeting. Then we started getting collection notices for $1600 worth of phones. I would send paperwork showing return and that they owed me $154. Collection would be removed then a couple of months later a new company would start harassing us. This went on for four years. Finally, I told a company that they will just send this to someone new next week and they owe us money and I am about to get an attorney. This time I get a “net billing” from T-mobile showing my $154 credit but somehow justifying a balance due of $34. I just paid it and said whatever as we were building a house and didn’t want it hitting our credit…again. T-mobile is a truly horrid company.

[@thanetworknerd]

So it’s the stores fault but you blame the entire company? There are some sales stores that only care about making a transaction for commissions.

[@Missplants-pomnifan]

Sue the p**s out of them is what I’d do, they are so shady and horrible of a company,

[@Husqy44]

Went through something similar, only T-Mo was saying over and over that new towers were being built... eventually another rep admitted that there were no plans for new towers any time soon... so sick of the cell carrier runaround

[@myreview-aaronfischer]

Yeah, it’s crazy that they strung me along for so long only to admit that it wasn’t going to get better. I am just glad to finally have good service and it’s behind me.

[@TheShelleybeans]

Yup that's what they say. I got laid off and am babysitting for my son. His whole area isn't covered. They said they're building more towers. I told them that's a lot of area to drive with no service.

[@thanetworknerd]

As if any cellular company is going to admit if they’re building new towers in your area. How is a regular customer care rep going to have FCC information? That’s not publicized unless you go through permits in your area. That’s why we have options.

[@nightwintertooth9502]

This is a definite case where you shouldn't encour costs while you wait and an expert should have recommended canceling your service for the greater good and honesty of putting you on a waitlist and notifying you when it's available. Waitlist needs beacon on a map and identify coverage gaps with operations. If this is never done operations never gets notified. In all of these cases it's better for us to help you cancel and waitlist you than keep you strung up. 5G is not suitable for rural areas with degrading cell towers.

[@George-fy7tt]

You file complaints on the FCC website. Not the carrier.

[@yourgreymattermatters]

FCC doesn't do shit. Business owner that didn't get his voice mails promptly for over a year..some of them coming in batches that were 3-10 DAYS OLD!..FCC will take a FEE of $500 dollars to take and file your escalated complaint and guess what they do with...(.jeopardy theme song)n THEY GIVE TO T-MOBILES ESCALATED COMPLAINT DEPT!!!! I CAN NOT MAKE THAT BULLSHIT UP, I LIVED IT!!

[@TonyMontana_360]

I've been with T-mobile for 11 years and I've never had a problem with them or their Assurant insurance provider. I've purchased the note 2 when it out and I currently have Note 9 free of charge because they stop making the phone so their forced to give you a free upgrade.

[@itzellemus7980]

Where ?

[@tomvalone8928]

You're basically describing my experience with Verizon before I switched to t mobile

[@jmanakajosh9354]

lol...Verizon is not upgrading towers in rural areas and hasn't been for years. They would never treat u as nicely as he described T-mobile here.

[@HomemakingWithFarrah]

Verizon is a rip-off and has bad service. I’m switching to t-mobile.

[@drgato5231]

@@HomemakingWithFarrah tmobile sucks

[@HomemakingWithFarrah]

@@drgato5231 Yea, I’m already switching back to Verizon 🙄😬

[@Kingofanimes]

@@HomemakingWithFarrah that’s crazy lmao, didn’t even last two months 😂😂

[@user-mu4io2ji6m]

I was in a very similar situation (travel often for work in the us) and was with them 8 years and had over 600 notations to my account and never paid a full bill the last two years(bill credits bc of their service)… they also paid off my phones and I left and never look back… I couldn’t use Apple or Google maps would say lower no connection or stream any music even though I had four or five bars I would just sit there and buffer and buffer and buffer… what’s the point of having a Ferrari if you can only go 45 mph that’s essentially the T-Mobile‘s network… I will say the only thing T-Mobile has better than anyone is there a customer service reps that you get locally or in your same state… that’s what I miss the most

[@sirenaquinn5963]

are srsare srsrare srsrryrararsrasryaysrsysrsysrsrsrsrsysyssstastssayasyysysrsrsysysyssaasasssyssssssssssssssyysrsrsysysrsyrysyssyysysrysrsrsrsrysssssssssssssssyysrysrsyysrsrsyrsrsrsrysrsrssssrarsyrsrsrsrysrysysysyssysssrsssrsrssss

[@sirenaquinn5963]

ssts stsrssaera

[@chuklhed9092]

My t mobile bill keeps fluctuating. It's so different every month.

[@myreview-aaronfischer]

Yep!!

[@chillinwdjess2519]

Omg me too. I’m paying for a service just to not get it. The first guy told me theirs nothing wrong with the tower in my area and had me reset my network settings then told me to update my phone software. Which I did, same 💩 the second guy that I got was automatically trying to get me a booster for my service for $25. After I told him I need my account number to switch. I told him no. I shouldn’t have to get a booster for a service I had for years. I don’t know what he did but after that I couldn’t get into my account. It’s saying I haven’t registered. Which is 🐂💩 bc I was using the app to talk to them both.

[@savagesweat]

Approximately where in AZ do you live? I have had Verizon for the past 15 years and have observed my service deteriorate. In Chandler, Verizon coverage is great. In Gilbert, Verizon sucks. I get dropped calls and poor signal all the time. My work phone uses T-Mobile and it is actually much more reliable than Verizon. For this reason, I am seriously considering a switch away from Verizon to T-Mobile.

[@jeff7461]

I have the same issue. My phone shows bars in LTE and 5G but can’t open a page in my browser. Texts don’t get to me but are “sent” on the sender’s end.

[@TheConfed01]

If you have a SIM card put it in someone else’s phone who has T-Mobile or unlocked and try it….if it works then you gotta reset your network settings in your phone

[@melaTONEin]

I had that same issue all the time when I was with Metro, which Tmo owns. One of the best decisions I made was leaving them for Total wireless.

[@WeSRT4]

I had to leave T-Mobile as well. The tower that serves my home kept going down and T-Mobile just couldn't get it fixed. I think we're done with T-Mobile for good.

[@CapoGamingYT]

In my area, Verizon has some of the fastest speeds, my parents have T-Mobile and I haven't heard any complaints from them, I don't like AT&T because they literally charge an arm and leg for service. My wife's mother had a line with just her on it and was paying I think it was $120-$150! Now in this day and age, cell phone service should absolutely not be costing anymore than $50-$75.

[@SuperiorSurvival369]

You need to get with the times because yes many plans exceed that of $50 and you would do well to remember what year it is 2024 not 2004 as technology of smartphones has increased so they cost more many things are more expensive and you can thank the worst president of all times Biden aka Obama's puppet.

[@Alive_N_freeridin]

Im in arizona too and travel a lot as a truck driver. I've noticed Verizon has improved much more than Tmobile. Tmobile's service quality SUCKS. It says I have 5g in so many places, but 7 out of 10 places it is very slow and the 4g is practically un usable. I switched back to Verizon, and wow it's so much better in just about every town I've compared it in. Even the 4g lte is very good with Verizon.

[@myreview-aaronfischer]

Absolutely!!

[@thanetworknerd]

Verizon hasn’t really upgraded yet in rural because of C-Band expansions. T-Mobile still has Sprint keep sites they need to transfer over to T-Mobile’s network.

[@ramphex]

It’s funny that you think the other two big carriers don’t do the same thing. I’m on AT&T and the customer service experiences are exactly the same.

[@wlonsdale1]

Having actual coverage covers a lot of sins

[@MrComicalmoodydan]

It just depends on your area, T-Mobile is faster and more reliable for me than Verizon or AT&T so I've been on their network for years now with no issues. My mom has their home internet too at a different spot in my area and it's working great for her. If I had to switch I'd go to AT&T. I had Verizon in the past and personally, I thought it was over rated and their customer service was always terrible with me so I'm not a big Verizon fan. AT&T and T-Mobile have been fine in both CS and coverage for me though.

[@latonparker3645]

Also why does T-Mobile not want to move customers with poor service to an active tower? I don’t understand why this was not done prior to deactivating Sprint towers

[@barboramercineryova8401]

I got T-Mobile in my country (I'm from Europe). I'd love to have had Verizon unlocked when I was over in Greenville because I know that their service over there is more than decent. When it came to the difference between AT&T and T-Mobile, T-Mobile coverage in the area was atrocious, so I know what you're about. At home I had one bar max, it became slightly better on main roads but it still low-key sucked. AT&T won that one, because I wasn't allowed to get Verizon on my phone.

[@donniethesportsguy893]

Experience with network is your mileage may vary. Every one knows this. For me in LA tmobile is the best and cost less for magenta max for 5 line family plan than other carriers. Not to mention free entertainment streaming extras. For foreseeable future I'm locked into tmobile. Also got home internet with tmobile for 30. Also like the idea of price lock.

[@mrtichy11]

Why use a cell booster and not WiFi calling? If you are in populated area a cell booster can create lots of interference. Terrible choice. If all your phones were 5G capable then they definitely were WiFi calling capable. I’ve been doing that for years, both at home and work, even traveling overseas, never had an issue.

[@paulmitchell4421]

he was simply misusing the term "cell booster" it was a micro cell/femto cell device. marketing geniuses have perverted all the names and terms. it's just like referring to payments due as premiums or deductibles or signal strength as "service"

[@SkylarPixel]

Had a horrendous experience with tmobile, their store, customer service, and ultimately had to file an FCC complaint. It got so bad I actually threatened legal action and was going to sue the store and tmobile in small claims court. They finally gave in and refunded me almost $400 dollars. Never ever again.

[@congame11]

What happened?

[@SkylarPixel]

@@congame11 I had to go thru Facebook and give them the FCC complaint number. Tmobile finally called me 3 weeks after the FCC had filed my formal complaint to them. Tmobile paid me back $400. Always file an FCC complaint!

[@congame11]

@@SkylarPixel that sucks. what carrier did u go to?

[@mauimartelle8175]

I need to file a consumer arbitration suit with them they’ve been robbing me for 5 years & have admitted it by sending me refunds & lowered bill amounts but I don’t know where to start 😢 glad it worked out for you 🙏🏽

[@thanetworknerd]

@@mauimartelle8175how do you miss that? do people not look at their bills every month?

[@rrt08]

Verizon does the same thing want me to change plans to unlimited plans thus eliminating my company discounts.

[@magical.melody674]

I was on a 20 dollar a month plan and was told the same thing with the higher plan, because the 20 dollar plan only supported 3g .

[@daiiahi3403]

Aaron, your issues are a mirror image of my issues with T-Mobile. Tech help gets you a salesman trying to sell you a more expensive plan.....and a lot of apologies!...SO what can you do with all the apologies they throw at you? Nothing because it doesn't solve any technical or service issues! I've been with them for over 30 years ad they don't care about your "loyalty" that you've shown to them. Ever since they were allowed to merge with Sprint, issues bagan popping up. You live in a big state with a lot of area to cover. I line on an island....Oahu Hawaii and we don't get cell service all over the island. So many "dead" spots on the island. The last issue is they are now charging me $5 to pay my bill with cash...then just recently, they are charging me another $5 to pay my bill in store! Addition $10 per month to pay my bill!

[@myreview-aaronfischer]

That’s crazy.

[@AD-lf9ck]

I have one bar to no signal in my house with Verizon and i live in a metropolitan city in florida.

[@latonparker3645]

Since merger T-Mobile has me still connected to a deactivated Sprint tower …..claims one tower is being upgraded for modernization you confirmed my thoughts that they are able to put me on an active tower….it’s like I’m driving around with no cell phone along with just poor service overall

[@Kwandy2023]

After dealing with the idiots at Verizon for 28 years we switched to Tmobile. Hurricane Ian came thru and destroyed all avenues of communcation. We were without any cell service for over sjx months. Local towers are Verizon and the wires were laying on the backyard. Verizon wanted to schedule appontments and repairman after repair man would walk out back see the downed cable and say thats not in my level of expertise, I argued and argued that I needed somebody to put the wires back up (Florida Power had the power lines up in a week. Finally I was on my cell with a supervisor and she said lets make an appointment. I told her when she asked for my address accross our street between two houses. That was what finally got somebody to put the lines back up,

[@carlsmith1747]

T-Mobile has been the best carrier for me. Best network experience by far. Even T-Mobile rural coverage has surpassed what I had on Verizon, and T-Mobile has been less expensive

[@C2Different]

My daughter has switched to T-Mobile! These cellphone companies is so deceiving & operating on straight greed.

[@Gospeed777]

What happened?

[@claudiav-c6594]

I also have a booster if my Internet goes out my phone stops working and towers are nearby. The funniest thing is the service AT the T-Mobile store doesn't work! They have you sign in to their WiFi while you wait. Its a joke. Looking to switch to AT&T even if it's more expensive. I live in a huge city to have this issue. Ever since they merged with Sprint it's been a nightmare!

[@imperfectxennial3008]

T-Mobile screwed me over so after 3 months I ditched them and went back to Spectrum. I wanted to lower my bill but with subpar service (both human service and wireless service) I left. Edit: this was 4 years ago.

[@inegma29]

Ever since they merged with sprint....it seems like the CS is going down hill....something i worried about when i heard they were merging....15yr tmobile customer.... not sure anymore.

[@vspinkboi]

Also really curious to know what phones you had? And what towers you had around you and how far you were from them, I know you can't tell us that now but it would be interesting to see your phone change tower connections in real time. Good video.

[@MrRojas-nc7lt]

Such a good question 🙋‍♂️

[@sokratzmmf]

I signed up for T-Mobile for home internet and 2 mobile lines last week and it’s been a mess of a process and poor cell reception. Sales reps lie and just open accounts without proper info or properly setting stuff up. Also, the service in the suburbs of my major city is so spotty. I’m trying to cancel and move to another provider.

[@MonsieurTarzan-g3m]

I've got spotty service here in Brooklyn. T-Mobile customer service is deliberately infuriating. The agent "Joy" ought to be fired. She deliberately keeps you on the phone longer and transfers you around to make you hang up. They are not there to help you - they are there to make you go away.

[@riskydabs3710]

I switched from T-Mobile to US Mobile you get to create you’re own plans or pick from affordable pre paid plans that run off of either T-Mobile service towers or Verizon towers I pay $20 for 5GB 5G data unlimited talk/text and works perfect

[@grogweedwalker]

I cannot connect my printer to TMobile. Tried adding a different network as many suggest. No go. I’m so frustrated!!

[@myreview-aaronfischer]

The best suggestion is to change carriers.

[@grogweedwalker]

@@myreview-aaronfischer Thank you. I will.

[@lisacobb6925]

I'm having the same problem with calling anyone...and they haven't help me in the last 7 months...suxs

[@DK-vx5co]

Was your booster called a "Tragic Box" or maybe a "Magic Box"? I had one also. Techs at T-dongle said they were useless & I would have to send it back eventually. Now even t-dongle doesn't want that turd.

[@williamherring2349]

I'm about to make the switch myself. There is always an issue with their towers. I am paying for a service and I want to be able to use it.

[@seanmaurice9072]

Dig the McFarlane Dc Multiverse line in the back, heavy collector here myself. Came by the channel bc I JUST switched from Verizon to AT&T and searched AT&T honest review and this was the first video so hey I’m here….

[@walterjones404]

I had to leave T-Mobile over a lot of issues plus the customer service sucked. Also, once my power went out during a storm, so did T-Mobile almost instantly. Switched to att and if I lose power att still stays up. I guess T-Mobile doesn’t have many generators for backup power Without having a landline, I need reliable cell service and T-Mobile wasn’t it

[@neryriosu0284]

4:52 they connect u 1rs service representative then you have have to insist to for tech service to try to avoid the loooong guarantees you are the customer. But if it didn't worked it work.

[@bjornwhyte6238]

I just left T-Mobile after being with since 2007. I got a great deal with at&t for 45$ a month with a free iPhone 14 pro max. T-Mobile service has been getting worst every year. I’m sick of the dead spots and paying 91$ a month for total crap.

[@ekop1778]

BEEN WITH ATT FOR YRS GOT OFFER FOR TMOBILE 50 A MONTH TO START GOES UP FROM THERE

[@jbspaintanddetailing7696]

T mobile is horrible for customer service. I have the wireless internet and they keep charging me the wrong price for my monthly bill. I went to the store and talked to the manager and he told me he is leaving in two weeks and that my problems are not his.

[@xeong5]

TMobile is fast but the service is not consistent. It seems that the phone is always guessing which band to connect when you lose 5G and when you're on LTE its just slow.

[@Igor-q3f]

I have Verizon 5g modem gateway and many times they do maintenance or something happens in my neighborhood and don’t have internet and my phones show SOS. Never had a problem with 3g and 4g. Soon as 5g started, Verizon became the worst.

[@brysonstevens3434]

Sounds like goodyear arizona? I am in buckeye

[@Missplants-pomnifan]

Yep,had T-Mobile since 2006 and recently it buffers in an iPhone 14 and 5g city settings 10 minutes from Detroit,MI so 100% city living. All kinds of lies and excuses but since Verizon switch no buffering not even once.Verizon now has better coverage in the UP of MI.

[@Jonathannetworkspeedtester]

I use Metro by T-mobile and I had problem with them yet and I also live In Arizona.

[@myreview-aaronfischer]

Yeah, the T-Mobile network is juts terrible. It was great 4-5 years ago and then just took a dump.

[@michaelfaber9342]

Yes they can change your tower. I have had mine changed 3 times. Also there are vehicles they can use as temp towers where all traffic is rerouted to and through. Scary stuff.

[@thanetworknerd]

How’s that scary? If you didn’t have a temporary tower how are you going to get service if the main tower is offline? There’s logical things like permitting in your local municipality that requires the carriers there to follow their set of rules. Those can be things like height, and noise regulations.

[@paulmitchell4421]

technically they lock out a cell id temporarily so you no longer can connect to it which makes your phone connect to another one

[@thanetworknerd]

@@paulmitchell4421 Thank you, it’s not that hard for carriers to change device settings for a local area if they had to. Like if a macro cell went offline for power or maintenance, that’s why your phone knows to connect to a different tower much might be farther than the local one being serviced.

[@paulmitchell4421]

@@thanetworknerd nope, sorry, but not even close. Your phone is never connected to any one tower semi-parmanently the way you're suggesting. The connection is always dynamically changing between different bands on the same tower or combination of bands and between different towers if you're in range of more than one based on signal strength, signal quality and signal to noise ratio. when you put your phone down it may switch to a different band, when you pick it up it will switch to a higher band and attach a capacity band, if there's no use it will stay only on the anchor band. sometimes it may switch once a second always looking for the best option and best combination of carrier aggregation. days of single 3g signal are long gone. 5g advanced is an entirely different animal. that's why you need a most modern phone, even iphone 13pro max is outdated for the at&t network right now! you have a lot to learn and so do the customer service morons misleading you with their placebo talk

[@spiderbball1]

Guy seems like a big crybaby. Would not want to deal with him if something goes wrong

[@Bryan-Hensley]

Tell me a bigger coward than someone who hides anonymously and criticizes others.😂😂😂🤣😅😂😂

[@spiderbball1]

@@Bryan-Hensley 🤡

[@cbijames7]

WELL MY SPEEDTEST WAS 104 DOWNLOAD AND UPLOAD WAS 53 . THATS WAY BETTER THAN VERZION WHEN I HAD VERZION 5G SPEED TEST WAS 54 DOWNLOAD AND UPLOAD WAS 22 . SO THAT T-MOIBLE WORKS BETTER HERE. IN CENTRAL FLORIDA

[@akromasanta]

Verizon is strong, yes, but they charged 3 times more than any phone company

[@myreview-aaronfischer]

The family plan is the way to go. We have people on our plan and it is almost the same as what we were paying with T-Mobile. But now we actually have service.

[@CWfist]

I am coming from Sprint, where i was a happy customer, now a TMoblie angry customer. I lose my Internet signal often and when i need it the most, So I am now using a prepaid service running on the VZ network "VISIBLE, and it outperforms my post paid Tm service. Thinking on going to VZ if they buy me out of my contract with TB

[@kwhopper1100]

I just paid lump sums and unlocked my phones doing the 15 day free trial with visible . I had no issues with sprint then late last year when they finally brought me fully into the tmoblie network I know can not make reliable phone calls at all and I travel up and down the east coast can’t deal with it anymore .

[@user-rk2sy8df4s]

I worked in technical support for internet providers... 99% of the time you can't make any meaningful change... If you are not in a contract and don't like the service then just switch.. Loyalty is not rewarded by corporations..

[@Michael-kn5ls]

Been with T-Mobile for years, love the plan and the price

[@chuklhed9092]

My bill keeps fluctuating and I don't understand why. I have 1 phone and a internet booster.

[@Bryan-Hensley]

I just hate the hundreds of miles of no coverage when my Verizon and AT &T phone has coverage..yes I did have all 3..I own a HVAC company that runs emergency calls. I dropped t mobile because not one single time did they have coverage when AT&T or Verizon didn't in Tennessee, Virginia, north Carolina, South Carolina, Kentucky, Alabama, Georgia and West Virginia..

[@thanetworknerd]

@@Bryan-HensleyHate to break it to you, but I have screenshots of my experience both supporting and not supporting what you said. I have both T-Mobile and Verizon.

[@Bryan-Hensley]

@@thanetworknerd I've got all 3, t mobile, Verizon and AT&T

[@Gospeed777]

@@thanetworknerdI have att and want to switch to T-Mobile I live in TX is it worth it?

[@Rezvan7171]

U did right👍 I quit T-mobile on 2010 and so.... happy.

[@wlonsdale1]

This isn't the same T-Mobile

[@sam-u4m7j]

tmobile 5g for buisiness Its honestly my 2nd week owning device my speeds are a staggering 0.46 down and 0.56 up (they say no data caps) - I thought I was getting a better deal moving from comcast..seems Ill have to go back to the more expensive and slower but RELIABLE comcast service

[@cesartrackstar452]

T-mobile commercial ad says. We charge no extra charge to customers on phone bill from T-Mobile, but.. your company does charge extra a lot of money. So T-mobile are not guaranteed, because they post false an advertisement that is not true. so where does that over charge money go??? And Why T-mobile force customers to pay more money, when customers truly need phone service. Also when customers can't afford to pay a phone bill. T-mobile just ignore customers financial problems due to inflation?? T-mobile company is no good for customers who struggle on paying bills. We understand we need to be very diligent on our spending, but still T-Mobile needs to improve their company. So we can get better service, so we can all communicate to our loved ones and friends, etc.

[@simplyclean4907]

I've been with tmobile with 12years now and no issues

[@myreview-aaronfischer]

It all depends on where you live.

[@williamherring2349]

Give more time 😂

[@Drew-ql3gq]

We did the opposite We switched from Verizon wireless to t mobile last year

[@KFWinterblue]

Had Verizon for years and the price of their service is ridiculous to what I'm getting now on T-Mobile. Towers everywhere for Verizon where I live the speeds sucked especially inside buildings. Now I have 5G and get 4k video streaming which I didn't get for verIzons get more lol. I can get speeds up to 350 down in a rural town in Wisconsin. I'd get 80 down with Verizon. I also had AWFUL customer service with Verizon over the phone. They take hours to pick up and when they do they treat you like an Fing enemy for no reason even when I was being as nice as I could. I always get full bars where I live and 5g and the customer service with TMobile has been morning but the best experience for me.

[@michaelaccardofrontczak]

T-Mobile rips off customers. I'm going to be leaving soon myself been with T-Mobile for a few months

[@normanhmath]

It very much depends upon where you live and where you use your phone. Where I live, T-Mobile is now strong and probably a stronger and faster signal than Verizon . However, when I travel to suburbs and especially to certain rural areas. Verizon is the MOST DEPENDABLE. If you drive trucks, your car, or like me, ride 50 to more than 100 miles out of town on your bicycle, Verizon coverage is better, in fact far better than T-Mobile. I will acknowledge that T-Mobile improved the last three years and I think they are as good as AT&T here in my state, Ohio. T-mobile used to be totally dead, NO COVERAGE in South Charleston Ohio. I discovered they give South Charleston a great signal now using LTE Band 41, a former Sprint channel. T-Mobile has the best 5G but I've tested and found I don't really need 5G, it DOES NOT IMPROVE COVERAGE AT ALL. 5G gives you a very fast data connection. Because of that, I moved my SIM from a OnePlus Nord N10 5G which is a mid range, not flagship 5G phone from 2021 to the Samsung Galaxy S10 which is a flagship level phone, only 4G, but it connects to T-Mobile signal well where it can get it including on the new 600 mhz band 71 that has improved T-Mobile's coverage somewhat. However, if riding my bike down the Little Miami Trail in Oregonia Ohio, T-Mobile's signal goes to h*** in a handbasket, No coverage, No band 41, no 5G no band 71. Verizon is weak in this area too, a single bar but it works and I can make phone calls AND stream audio content. Of course it connects on LTE Band 13 which has been Verizon's staple frequency for at least a decade. Even old Verizon LTE phones work pretty well because of this, such as the 2014 Motorola Droid Turbo. I would recommend Twigby, Vsible, or Red Pocket with the CDMA Sim as the way to connect to Verizon's network, Verizon, purchased through Verizon is OUTRAGEOUSLY EXPENSIVE, even higher for its premium plans than expensive T-Mobile Magenta. Aaron was right to put off the reps trying to sell that Magenta plan to him, if I was going to pay $85 a month for a stinking phone service, I would want it to connect every place I ever travel. T-Mobile, and the MVNO's that connect through T-Mobile are of value because they connect really well in the places where they connect and that is in most cities and suburbs and if you have connection, it is probably faster than the other carriers. Additionally they have 55+ plans, plans for first responders and veterans, and T-Mobile essentials plans that go down to $30, $20 and with the low essential plan, $10 per month, Mint Mobile connects using T-Mobile and if you pay for several months, its $15 per month for 4 gig of high speed. Throttled T-Mobile still carries voice calls, delivers texts, lets you read text on Facebook and still streams audio. No KZbin or videos if your data has been throttled to 2G speeds . I use a cheap T-Mobile plan for my main service and use Twigby which connects on Verizon as a backup when my T-Mobile does not connect and I have no Wi Fi.

[@sambaker7703]

Too much work. T Mobile better get it together.

[@jeffb8562]

T-Mobile sucks at life, and I just signed up with them today. When I signed up for 5G home Internet and typed in my address they guaranteed me 50 megs at the lowest. get home and hook it up and I’m lucky to have it work for more than five minutes at a time. After spending two hours on the phone with people that I could not understand, and people that could not understand me. I have no use for this company and never will again and will never recommend them to anyone and will do nothing but tell them how bad T-Mobile is anytime I hear somebody bitch about how bad their Internet or cell phone coverage is. Good job T mobile you almost provided Internet for me that you guaranteed

[@elitegt23]

I feel like the impending doom of these cell phones carriers is looming. Much like what happen to Comcast’s or cable providers. They aren’t customer service based and will lose profit to the next thing. I am thinking satellite phone.

[@danmoen755]

They lied and called the police on me rather than help. The phone replace monthly 6 times is garbage . Wont call or receive calls drops calls can't answer or hang up they blame the phone manufacture. They make promises they dont keep. Pathetic. Haven't helped to change phones or service.

[@danmoen755]

How to unlock?

[@byrdma12]

Sounds like my experiences with AT&T. AT&T customer service is awful.

[@notcherbane3218]

Sorry Verizon doesn't work in my area and AT&t is having issues with his 3G shutdown so I'm stuck with T-Mobile

[@adamrush8360]

Lol! Even if they problems are legit, the way in which they are presented makes this dude sound like a male Keren 🤣🤣

[@myreview-aaronfischer]

They called the cops on me. I needed booster JUST to get a signal at home. When my internet went out it was like the dark ages. This is all on them. They kept taking my money and didn't have service. How does that make ME a Karen? They also changed my plan without my authorization. The whole thing was messed up.

[@finallythetruthisout761]

I am done with TMobile as well. They have been hacked too many times and my credit card saved me the last time from the last hack.

[@eromnis]

Comic Book Guy energy, with a dash of Karen and Trevor from GTA.

[@phillipferrell4067]

I ain't been with t-mobile very long and ain't gonna be with them very much longer if they don't stop trying to teach me how to talk. Especially when they themselves can't tell the difference between "them" and "then." That shit just makes me wanna puke.

[@artykohl1118]

We could end this problem overnight. I'd sell this phone or trash it if everyone joined me in buying a burner phone from an underground carrier.

[@mariah-jr9fe]

I have not had a chance to watch all your videos, but I plan on doing so this week. Note: The biggest “magenta” flag that I have with T-Mobile is this carrier’s refusal to provide my correct ADDRESS for my wireless plan. Their definition of address relating to: mailing, billing, e911, and every other definition for ADDRESS that this company has created.

[@mariah-jr9fe]

Actually the biggest magenta (criminal) flag is the fact that T-Mobile has had my plan on their First Responder Discount Plan for a year without any verification on file (from me) that I am eligible for this discount. The T-mobile team admitted they caused the error, but refuses to accept any further responsibility. Impersonating a first responder (for personal financial gain) is a 3rd degree felony. T-Mobile and all telecommunications carriers should provide free service to all First Responders based on the nature of their job responsibilities. And they should give my daughter and I free service for life for incriminating my identity. Happy Thxsgiving T-Mobile, time to give thanks back to your customers!

[@finallythetruthisout761]

We are done with TMobile.

[@Jamesandcheraylucas]

My phone isn't working again only texting, it won't even let me watch this video 😒

[@kiddynamite3931]

I strongly recommend going elsewhere. They'll charge for service not requested. The personal guarantee means nothing, so record all conversations! I will be making a video. You will hear straight-up fraud, lies, and just unbelievably discussing behavior.

[@louielouie22]

Yea? How about Tmobile purposely making their phones to start spazzing out after 2 years, forcing customers to go and buy another over priced piece of crap. Then their workers told me I had to "upgrade" my phone and tried selling me a 1000 dollar phone!! For of course on a payment plan. Noooo thanks! That's corruption on a whole new level.

[@Bryan-Hensley]

Visible, a Verizon owned company, is simply telling people their phone is no longer compatible even though they sold it to them.

[@thanetworknerd]

Corruption? It’s because the store wanted to make a sale on you. T-Mobile doesn’t forcibly make you upgrade every two years. I still have the same iPhone that I’ve had for almost 3 years now. Just keep the phone, and move on. Making it seem like it’s a life or death situation.

[@nonamoysu]

I have T-Mobile Simple Choice Plan, I'm a very satisfied customer.

[@myreview-aaronfischer]

It all depends on where you live.

[@nonamoysu]

@myreview-aaronfischer I agree 💯

[@nonamoysu]

@@myreview-aaronfischer I agree 💯

[@cbijames7]

WENT TO THAT WEBSITE AND T-MOBILE IS BETTER HERE NEAR MY HOUSE. LOTS OF TOWERS VERZION HAS 1 TOWER NEAR ME.

[@myreview-aaronfischer]

Yep. Just depends on where you live. T-Mobile has more towers where I live too but it’s still rated lower than Verizon. I get a WAY better signal with Verizon and don’t have to worry about dropped calls either. T-Mobile was a nightmare.

[@onechope1000]

the Same thing happened to me and that’s why I left T-Mobile

[@enriqueprado9973]

20 yes thinking

[@Aaron.Seabolt]

Originally was looking up videos on how to lower my T-Mobile cell bill. Came across this, and the beginning where you talk about your service being spotty is my experience and worse on my wife’s end. Edit: I’m thinking about switching to spectrum they utilize Verizon towers and advertise two lines for $29.99 for a year. T-Mobile’s “bonus perks” are not great.

[@thanetworknerd]

If you think it’s more reliable, though the only perk you’d get is probably bundling.

[@sazure2]

I've had Charter Spectrum Internet for many years. Called Spectrum mobile - Impressive. No Hold time, customer Rep patient and helpful. They have a Promo - ONE year free - then starts at $29.99 a month! Now that's more than the $8.99 month for tracfone (my super duper deal) but early disability and SS very very LOW! After much research - seems "doable" and beats most others. Feel comfortable has I already know the company! And the lady who assisted me informed me that her husband had the small flip top (basic - no frills) and he loves it! Now Verizon is buying Tracfone - where one could always find "super deals" ($99.99 for about 1K minutes with my "rewards points" -for ONE year. Carry forward so on ) Called them many times - hang ups so on. They assign a day to "call you back"??? I am elderly - no car and depend on both.

[@RAYZ4039]

Believe it or not this is how my service with T-Mobile was behaving while they were spreading 5G through my neighborhood. On LTE my fastest download speed from home used to be maybe a little over 200MBPS. Now from home, some of my slower... Yes... SLOWER download speeds are 300MBPS to 500MBPS

[@myreview-aaronfischer]

They were dome in my neighborhood with nothing changing for years to come.

[@RAYZ4039]

@@myreview-aaronfischer I didn't start getting the good 5G at home from T-Mobile until about 11 to 13 months ago. Before then it would just periodically (once or twice every few weeks) show up on my phone at home and it wasn't 5G UC either. It was TERRIBLE for almost the first year or maybe longer. For a while I had wished that they had just let me settle for nothing but LTE at home. Now I'm somewhat grateful for sticking out the growing pains

[@wlonsdale1]

@@RAYZ4039 tmobile literally said it wouldn't improve

[@thanetworknerd]

@@wlonsdale1 too bad, every network seems to be improving. not the reality you probably expected.

[@angeloottaviano]

I have verizon prepaid total by verizon aka total wireless. T mobile don't work the have of places we go to in upstate ny. I have one line. T mobile second.

[@MarcoAntonio-gg8fp]

This person did some digging, but he didnt dig deep enough to understand how signals work 😢

[@imperialyoshi8624]

And they want to upgrade your plan which I just wanted a basic plan.

[@motymot8277]

Sprint and tmobile having a problem specially in mid atlantic. All of our concern regards to not receiving call text data. Same your concern. The problem is. The tower near you is not getting the network that supposed to be getting of your phone. Specially if the population is too much. Frequency was slower than normal. So there. Some other location will work with tmobile perfectly, some location work to a different carrier.

[@John.1791]

Your lucky they paid off your five phones, good luck with Verizon’s customer support.

[@myreview-aaronfischer]

I am sure with as many views as my TMobile videos have had and the issues over the last 2 years they were happy to get rid of me. We'll see how often I need to even deal with Verizon CS.

[@paulmitchell4421]

​@@myreview-aaronfischermy advice :start learning tagalok now :)

[@APatchworkCanvas]

Tried to buy t mobile business internet. Made me jump through hoops on the phone for over two hours with multiple reps telling me I needed an updated EIN. I said guys tax ID’s don’t get sent out every 90 days!! Freaking weirdos.

[@kananeesh7900]

Did you get their foreign CS “experts?” They constantly apologize and repeat everything you say without getting to the point and resolving the issue at hand. T-Mobile has really gone downhill with the out sourcing.

[@paulmitchell4421]

you just described verizon cust service word for word 100%

[@MagicalWingLT]

My family has had serious problems with Verizon. Drop calls all the time. They scammed us taking away our bogo special. The bill changing every month when we haven't gone over the data. We are on the highest tier plan and yet it would keep switching between 4G and 5G. The website has so many problems with navigating the different pages.

[@myreview-aaronfischer]

It’s depends on where you live.

[@MagicalWingLT]

@@myreview-aaronfischer It's suppose to have good coverage where I live that's why we had signed up with them at first. But it's been problems.

[@myreview-aaronfischer]

Well, T-Mobile was SUPPOSED to have great coverage where I am but it's not rue.

[@MagicalWingLT]

@@myreview-aaronfischerLike I said Verizon isn't any better. It's not just the coverage but they scammed my family out of their bogo deals. We had to pay alot more then what they were falsely advertising. And now they raised the pricing for the plans so now we're paying alot more. It's insane. I just want a reliable service that I can depend on. It's just like most of the companies are doing the same shady practices

[@Djx9nfamousprincex]

I switch from at&t to T-moble worse thing i ever did now i have wait for my phone to get unlocked to leave i been calling t-moble yelling at them service switches to 5Guc to LTE all the time at my home going to switch to verizon or at&t warning do not switch to t-moble they brain wash you with there deals

[@tomburden]

Your getting 24 Mbps down. I am getting .5 Mbps down. 24 down for a cell phone is very useable.

[@myreview-aaronfischer]

That was only data not the actual cell service. It would also change by the minute.

[@RonHarrisMe]

Yeah, anyone else getting a big time USER error?

[@elliotcappie4581]

Keep the good work

[@wlonsdale1]

T-mobile is notorious for congestion. They just don't have the backhaul

[@zeke297]

Yep your experiences area dependent and yes T-Mobile does have the most 5G out of all carriers

[@myreview-aaronfischer]

Doesn't matter if they have the most 5G. The service for 5G is terrible. With Verizon my 5G is incredible. And they have fewer towers in my area than T-Mobile does. It's ridiculous.

[@John.1791]

Yes they do have the most 5G but just depends on the area just like Verizon doesn’t have 5G at all in mine.

[@johnringolll4517]

Yeah but is the 5G good? NO

[@John.1791]

@@johnringolll4517 who you replying to?

[@Bryan-Hensley]

But they have the worst coverage over everywhere

[@princessmeganelsa9273]

I have T-Mobile love my Moto G pure they sent mee!! ♥️ So far thier service is good Imo

[@imperialyoshi8624]

Bro I went with the unlimited data but it’s seems that more like unlimited feeds

[@imperialyoshi8624]

The more you use your own data and the more your internet slows down

[@melted7136]

Stay away from Verizon wireless!!! It's literally the worst service out there ... I rather get cricket. I had a long talk with the provider and dropped them as my carriers. T-Mobile always works and I have service everywhere where Verizon never worked ... Best decision I ever made.

[@myreview-aaronfischer]

Verizon is the BEST service i have ver had. Depends on where you live. T-Mobile would never get a signal anywhere I went.

[@Zirvoll214]

@@myreview-aaronfischer I go to the mountains on the northern east cost where Verizon has hardly any reliability to work even with full signal, yet T-Mobile works there as well as AT&T and US Cellular. Verizon sucks and I have both Verizon and T-Mobile.

[@Eugenepanels]

Lol

[@melted7136]

@@Zirvoll214 I live in the city but I love the mountain life and T-Mobile has never failed me... Deep in the city or deep in the woods... My service is always good..

[@shawntruman8846]

LIES

[@jdthrowed22]

Your lucky bro about the device paid off why didn’t you just switch earlier