NECA Has Lost Their Minds!

[@rsanchez4566]

Neca has to hire the Pinkertons. Worked for Hasbro.

[@justjustin_collects]

Door to door with crowbars! 🤣

[@albatz1377]

To be fair neca dosnt really have the issues with the crap plastic anymore it's been a while ...they just replaced that problem with absolutely terrible customer service...

[@justjustin_collects]

@@albatz1377 that’s fair. I have heard horror stories about some of the older figures. My movie turtles quality feel fine, but my Robocop is a lil scary to move around.

[@captain3186]

As someone who ordered the Lab and never received it, a Refund instead of the item I ordered is a guarantee I don't order from them again. These were made to order and they took my money in March. They either they provide me with what I ordered or give me my money back and lose me as a customer. As it stands, I have Neither the Lab I paid in full for in March Nor my Money.

[@justjustin_collects]

That’s such a shame. This is such a huge mess up that they should have instantly started trying to fix. The only option should have been trying to get more made. Expecting everyone who received extras to send them back is just delusional. I hope you get your Lab!

[@cory5197]

NECA took 3 months to ship me my Leonardo

[@justjustin_collects]

That’s wild. It really shows they have a big issue with how they treat their customers. Hopefully they can figure it all out. I’m sure they have some people there that care, so this is all just sad to see.

[@cjflan32]

Thank you for sparing all of us the discussion regarding the immorality of flipping the second lab. You’re damn right I flipped it, whoever I sold it to got a better deal than I did. The address on the label had no affiliation with NECA and NECA themselves waited six weeks to send that e-mail.

[@justjustin_collects]

@@cjflan32 yeah man! You have every right to do whatever you want with that item. They sent it to you and that classifies it as a gift! NECA thinks they can bully their way outta this, but they’re just digging that hole deeper.

[@TAKTAK_Toys]

The end of 2024 has had some 1/12 or 1/10 diorama controversy. First the McFarlane Joker set is a whopping $250, then Neca make this blunder with the Turtle Donny lab dio, it certainly makes for interesting talking points, hopefully we get more companies that makes dioramas for us that don’t charge the Earth or want them back if they accidentally ship them out incorrectly. 👍

[@justjustin_collects]

It’s definitely been crazy man. I agree Mark, more dioramas please! With a lil less controversy. 🙃

[@TAKTAK_Toys]

@@justjustin_collects More Dioramas less Diodramas!

[@justjustin_collects]

@TAKTAK_Toys 😂

[@all-s0rts]

Neca should sweeten the deal for those who ordered and didn't recieve it due to their epic fuck up, how about throwing a Donnie fig in the next batch?

[@justjustin_collects]

Hey that’s an idea! Just hope they don’t accidentally send you two! 🤣

[@all-s0rts]

@@justjustin_collects That would be hilarious.

[@83swiz]

It seems like neca don't know who's paying for their salaries

[@justjustin_collects]

Neca is a company that solely relies on collectors. They aren’t a Hasbro or Mattel that also has kids toys or games. So to threaten your only customer base is wild! Let’s hope they come to their senses and try to make this right.

[@theguyonthecouch42024]

I won't do direct business with neca, but if it Clearance elsewhere maybe a pickup between toilet paper or neca product🤔full circle.

[@justjustin_collects]

Yeah man I only have a few Neca figures and this definitely doesn’t make me want to support them. They have some serious damage control to do.

[@selishady2307]

they're mass manufacturing plastic goods, one set probably cost them cents to produce, what are they on about lmao

[@justjustin_collects]

Exactly, as the company it’s their job to make this right for the people who didn’t receive one. I understand asking people who received extra to send them back, but demanding it is definitely a bad look.

[@AMVH2012]

I am very curious to see what happens here. Apparently, according to some lawyer toy collectors you're not allowed to keep it and they are allowed to charge you. I'd love to know the truth because if this breaks any rules regarding receiving someone else's mail, this could get really sticky.

[@justjustin_collects]

From everything I’ve seen a company sending you something classifies it as a gift and they legally cannot charge you. Otherwise any company could send unsolicited products to people and then demand payment. This is just a bad look and they handled this in just about the worst way they could. It’s okay to ask for the product back, but you cannot demand it.

[@micklestapler4]

False. They have no legal right to send you product you didn't order then charge you for it. This is the truth I suggest looking further into the law on this subject. Neca has no legal recourse if the people choose not to ship them back other then banning that customer from shopping with them. They dropped the ball in a very bad way and it's gonna cost them thousands. Their trying to bluff people into sending it back that's also why they tried to use the guilt trip method by mentioning other collectors not getting theirs. If they had the legal right to charge you they would. I hope this helps

[@disteenguishedmonstoor]

I can't even get my 6 in-stock figures I ordered from them 4 months ago!!!!!

[@justjustin_collects]

It’s a train wreck for sure!

[@AH-sx4ku]

As a tow truck driver i agree .. hate when people don't want to pay to get their car out ... look, you make a mistake entering your license plate at Apts or park where your not supposed to i get it ... but it's not my fault 😊

[@justjustin_collects]

Exactly! Everyone makes mistakes, but trying to pass the blame is crazy. Just own up to it and learn from it.

[@AH-sx4ku]

@justjustin_collects ba ba ba ba bingo!!

[@retsel2009]

Neca customer service is also very poor looks like karma has got them, cause whenever we ask any queries or QC issues they never respond 😂

[@justjustin_collects]

Oh yeah I’ve heard tons of people tell me they’ve had awful experiences with Neca customer service.

[@natannatan319]

your not taking away from another collector if you sell it to another one for an inflated price lol

[@justjustin_collects]

1,000 IQ right there! 🤣

[@Track_Tension]

The better question is, why pay full price for something just before the holidays?

[@justjustin_collects]

Fair point! It’s definitely an expensive time of year!

[@Collectingisfun24]

Truth!

[@SuperMarioBrosIII]

@@justjustin_collects Nice collection in the background there. Mine sadly is boxed up rather unboxed but re-boxed due to moving LOL!📦🤔🙆🤷‍♂

[@justjustin_collects]

Thank you so much! Oh man I’m sure you’ll have an awesome display once you’re able to unbox it all again. Setting up displays is always half the fun.