NEVER do these 5 insensitive things to your Car Mechanic

Getting your car repaired can cause lots of headaches. Here are SIX things that you can do or not do that will make your next trip to the repair shop run smoothly! 🛍️⚙️ WANT TO BUY A PIECE OF MY SHOP? CHECK OUT MRS. WIZARDS ART: www.ebay.com/u... (auction ends 11/1/2023) ⚙️🛍️ ➡️ IF YOU'D LIKE TO SEE MORE OF HER ART WATCH HER VIDEO: • The Ultimate Upcycle! ... ⬅️
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[@mortyrosenstein4211]

Jesus wizard almost a million subs. Seems like yesterday it was 20k. No flashy editing. No tricks or clickbait. No stupid ideas like totaling a Porsche just for clicks. Just a great mechanic in a garage passing on useful knowledge to the masses. Glad to see how successful you are. It’s deserved. People just crave authentic content that doesn’t treat the audience like children. Cheers to 1 million subs soon. Been watching you forever and it’s been a great journey.

[@InsideOfMyOwnMind]

He needs to take something that looks expensive and nice but that's clapped out under the hood and send it rolling to its demise. Guaranteed double subs in a week.🤣🤣

[@lklpalka]

​@@InsideOfMyOwnMindlol I think that's Hoovie's wheelhouse! Don't think Wizard would steal his thunder😊

[@InsideOfMyOwnMind]

@@lklpalka I was thinking more along the lines of Whistlin Diesel.

[@williambarringer6513]

@@InsideOfMyOwnMindthat thing with the cubes of ground up car parts is stupid

[@TheAfricanGist]

Almost a million subs in 5 years is mighty impressive.

[@markm0000]

Honesty is hard to find nowadays. Everyone wants a mechanic like the Wizard. This channel can easily get to 10m subs in the next 5 years.

[@carlt8188]

Impressive, most Impressive???

[@bojow8102]

The wizard himself is mighty impressive 👍👍

[@EnthusiastCarHangar]

Compared to my tiny channel it’s extremely impressive haha

[@ChrisPatrick-q6k]

​​@@carlt8188 obi-wan has taught you well.

[@micahbell3119]

I agree with EVERY one of those rules. One I would add is this: If you plan on waiting for your car to be done (say it's something like an oil change or something small) Let the scheduler know! That way early morning waiters can be scheduled accordingly and I don't have someone who I assume is dropping it off and coming back later rushing me to get them done when I have someone else already waiting for that time frame. Of course not all shops allow waiting, but I also get people who think they are going to wait for a timing belt/chain install and i'm sorry but no... That takes far too much time and it may not be done that day.

[@LuckyCharms777]

Definitely a good idea for shops that don’t have appointment times.

[@LuCidRayn01]

You know, the more I watch the car wizard, the more I want to be a mechanic. I just love learning about cars and learning from the wizard makes it so much easier and enjoyable. Thank you Wizard family!

[@josephkelly4893]

Do it!! You won’t regret it, and there are many options for other careers in the future if you want to stop just working on cars

[@edrajeev7359]

@@josephkelly4893you might regret it. Don’t go in debt.

[@pudermcgavin4462]

Lol we need more of us! He does make it fun! But we definitely need more mechanics or just folks in the trades. It's far better then being stuck behind a desk

[@gregedmand9939]

I started my career in mechanics by picking up a Chilton manual from the library and replacing the timing chain and gears on dad's Chrysler. One thing led to another and I retired after twisting wrenches on jet fighters. There's always a place for dedicated technicians!

[@melvingibson4525]

The only reason this is a good career for wizard is that he now has other people doing the labor and tons of income from youtube. If you plan on being a regular mechanic, have an exit. You'll hate it after about 3-5 years.

[@ColtonRMagby]

One thing I strongly despise is lying to a mechanic's FACE. If you're gonna have a mechanic fix your car, tell them the TRUTH. If you hit a curb at high speed, tell them that. It'll give them a pretty good idea of what kind of damage to expect when they take a look.

[@wjeiv]

It's funny you mention that. I did exactly that and told my mechanic exactly what a dope I am. LOL

[@ColtonRMagby]

@@wjeiv At least he gave you the appropriate feedback from his perspective.

[@StormsparkPegasus]

Why do people lie about damage? Do they think it will magically not need repairs just because they lie about what happened?

[@ColtonRMagby]

@@StormsparkPegasus They lie because they think people will believe them and leave it at that. That may have been true at one point in history, but now we have forensics and better judgement on our side.

[@supercarscreams]

This guy's video format reminds me so much of old youtube and I love it.

[@MrSloika]

Would be nice if a lot of shops actually abided by these rules. Took a car I had to a body shop some years back. I spoke to the owner 3 weeks ahead of time. I told him I was going to be on vacation for a week. If I left my car on Monday morning could I have it back by Friday? Shop owner told me it was no problem. Went to pick up my car, the owner was like, "Why are you here?" Then he told me it would be another week. When I demanded the return of my car, the shop owner demand that I pay him for the parts he purchased for the repair. I told him to shove the parts. He refused to give back the keys. I threatened to call the cops and he tossed the keys across the counter. You have to get EVERYTHING in writing. There are lots of low life customers out there but they are matched by low-life shop owners.

[@jhomrich89]

And that's why the wizard has so much work he has no idea what to do with it all

[@EarlFaulk]

Yeah but mechanics dont like to hear that though. I nearly got scammed by Leopold Tire here in Ohio. They tried to tell me that I needed to replaced the entire front control arms and ball joints that had JUST been replaced. I think they wanted to get the most expensive parts in there to increase profit. I didnt bother to tell them this just told them to give me my car back. And of course I had a co worker swear up and down they were good Christians and wouldnt rip me off. He defended them of course when I told them what had happened. Cant trust anyone.....

[@johnnysprocketz]

You sound like the low life in this instance. Mommy and Daddy have given you everything you have and thus don't understand how the world works.

[@johnnysprocketz]

​@@EarlFaulklol the shop you paid probably didn't even do the repair in the first place and here you are blaming a good Christian man.

[@EarlFaulk]

@@johnnysprocketz Your bias is showing. They definitely did the work as the ball joints were squeaking prior

[@michaelmiller1109]

My local mechanic has me drop the car off for diagnosis and then schedules a day for the repair. He orders the parts and is ready the day of your repair. I live in major metropolis. At first I didn't like this setup having experienced the same day work in previous locations through out the country, but I noticed that he is super thorough and always back to OEM spec. Makes a lot of my mechanics and even dealerships look like shade tree mechanics.

[@michaelmiller1109]

Even though I live in a major metropolis reputable mechanics are scheduled out a week in advance. If a shop around here can take you same day or next day it means they are brake pad swappers or tire sales.

[@HighSierra1500]

@@michaelmiller1109 What kind of mechanic are you going to? A brake reliner? Someone who pulls the friction material off the shoe and bonds new friction material to it?

[@EnthusiastCarHangar]

I agree with almost everything. But as a customer I have a family, busy work schedule, depends on a vehicle, no unlimited leave, bills to pay and a life just as busy as yours. It goes both ways. Both side need to try to accommodate each other.

[@jerbear7952]

Things take time and there is only so much time and so many mechanics. When you are getting service done on something it doesn't work like that.

[@Koogz406]

You are the one getting the service he is providing it so no your don't have to work together on it you need to drop your car off and let them fix your car don't think he needs your business if you think a mechanic owes you before looking at your car that's going to cost more ok guy but you are already complaining about price so you can take your business else where and I will not work with you ever have good day dont let the screen door hit ya where the good lord split ya.

[@Koogz406]

They don't have to accommodate your life dude you need to get someone else to hold your hand before and after your shop visit all they need to do is fix your car you deal with the rest guy this is a small part of life I can't imagine how helpless you are with everything else.

[@markbrow252]

Mrs. We probably don’t say it enough , but, we appreciate you as well and how you guys support each other as a team! Congrats on 5 years with You tube….

[@Czechbound]

Hear hear !

[@williambarringer6513]

I skip over the interior parts lol

[@houseofno]

"Clem down the road can do it for half that price..." I think everyone knows what happens next when you say this to the Car Wizard as well as the rest of the story. Congrats on your five year KZbin anniversary.

[@theundergroundlairofthesqu9261]

"Clem down the road will _try_ fixing that for half the price." Doesn't mean he knows how to get it right, or has the tools... etc etc.

[@InsideOfMyOwnMind]

Same with parts stores. There was a parts store up in the hills from me that had been open since the beginning of parts stores. A customer came in looking for a ceramic dist cap for a Ford model something, A or T, whatever. They had one. When told the price the customer said "I can get it cheaper across the street." Parts guy said "Do they have it?" Customer was like "No" Parts guy took the cap and smashed it on the ground and said "I don't have it either." I just love a little unprofessionalism when it's well deserved.

[@declanmckeown323]

that's what we call backalley work. Do it right or do it twice

[@LuckyCharms777]

⁠@@InsideOfMyOwnMind Love it! Much more fun than just raising the price to shut him up. It was well worth the loss to ruin that guys day and make him hunt for one instead. If you can get cheaper across the street, then why are you here? 😂

[@burnzy3210]

✅Be honest ✅Have your manners about you ✅Be on time

[@anthonygrimaldi9483]

Sadly I’ve had very little luck with shops. The second to last time I brought a car to a shop, the car ran fine, but the vacuum hoses were deteriorating and I couldn’t source them, so I asked a shop to do it and said I wasn’t in a big hurry as it was a spare car, after about a month they called me and said it would be about $400 just to diagnose the problem? I picked it up and didn’t let them touch it. The last time, I went to another shop because my exhaust was loud and I needed to get the car inspected. They replaced an exhaust clamp I had put over a hole, old clamp was fine. They charged me $350 to replace a $4 clamp, and then it failed inspection, and when I brought it back to the shop, the said I needed a new exhaust manifold. Why the fuck didn’t they check that the exhaust was in passable condition before telling me it was done and charging me such a bs price? I refuse to go to any shops because of those experiences, I do it myself, or go to a mechanic friend I know personally, to have them do work for me outside of a shop.

[@robsdeviceunknown]

Here's some things you should ALWAYS do or say to your mechanc. 1) I want the replaced part (unless there is a core charge). 2) I want actual hours not billable hours. (the repair guide is often wrong). 3) What is your warranty on the repair? 4) Reviews. (Check BBB, Google, State etc) 5) Put a tracker or other monitoring device on the car before handing it over. I am sure there are others. Sadly in todays world, there are more scam shops than there are good ones. I had one issue I needed fixed on my truck, took to 3 shops, scammed by all. Thousands spent, problem remained. Sold truck. I do 98% of the work myself but once in awhile I get into a problem I just can't figure out. But here in Georgia, I bet there isnt 20 good shops in the entire state. So yeah you may deal with issues with customers, but believe me, us customers have issues dealing with mechanics also.

[@circeseye1]

i agree on the billable hours bs. usually depending on car or part billable hours are wrong and hell even description they give explaining why is bs.i had a mechanic quote a high price and hours on a repair. i called him out and explained why he was wrong. he quoted 8 hours on a 4 hour tops repair and was going to disconnect and remove stuff not needing to. (yes i ended up doing the repair in 4 hours without s lift would have been less with a lift...it was both lower control arms btw) he literally said he had to lift the engine and tranny up out of the engine bay

[@LuckyCharms777]

Good luck finding a shop that will agree to billable hours unless it’s to their benefit.

[@Georgeeboy]

What if a 2 hour job turns into a 6 hour job? I bet you won’t want to pay actual hours then

[@robsdeviceunknown]

Then the tech is probably not qualified to do the job in the first place. The hours at that listed in places in like mitchell are not random. @@Georgeeboy

[@COBRO98]

@@robsdeviceunknown This is how I know you've never worked on cars in any meaningful way. Jobs almost always take longer than they should, often a lot longer because people bring in their neglected shitboxes..

[@jotu173]

If your customer surprises you with a storage request, you should add to BEFORE FIX PAPERWORK verbage explaining that after your car is fixed, you will receive 3 attempted phone calls / emails (whatever) after that time, you will receive 3 days of free storage. From then on inside storage costs X amount and outside storage costs Z amount and will be added on to your final tab. Remind them at the end of the repair that if they take longer than 3 days there is a fee (I would make it a minnimum 1 week storage fee to deter customers from leaving the car there "for a few more days").

[@zxggwrt]

Yeah I made a similar comment because not a lot of mechanics have a big yard that is secure to store your vehicle. If the issue is they want to get paid quick then just discuss that ahead of time.

[@vincentdyer8018]

Very kind and honest of the wizard to display that exclusive merch in such a candid and genuine way. Most channels on KZbin would take their creative project and spin it into some marketing mumbo jumbo calling it limited edition and exclusive. It makes the merch so much more real and connected to the channel than other peoples merch.

[@FlameBlue9016]

I’m very selective about who I let work on our vehicles,and I always tell them that I’m more worried about a quality repair than a quick repair…

[@kennethross786]

"Earnest money" for major repairs is definitely a thing. The repair shop that replaced my transmission required some before they'd order a remanufactured transmission (I offered $500 and he accepted it).

[@TruckNTim80]

I've been very blessed to have a local mechanic I know and trust. I already do the things you mentioned. (Minus shipping a car or financing car repairs) thank you for video

[@saintlucia9723]

The first thing I noticed: the tidy office and the well made intro. Not what you typically see from mechanic videos.

[@tonybowers9490]

Congrats on your 5 year milestone. I agree, has it been that long? !!!

[@brianpierson7658]

I'm very lucky that my mechanic lives just down the road from me. He picks up our vehicles and brings it back home when it's done.

[@AB-jk7tw]

One of my favorite car channels. Congratulations!

[@victorbaird8220]

Congratulations on 5 years. Keep up the good work 😊

[@TheJeffcurran]

#1 isn't always an option. #2. No problem. Especially diagnostics. Especially NVH that cannot be diagnosed with a scan tool. And also parts as you say. #3. No problem. Always show up when they open and be considerate enough to give them 10 or 15 minutes to get their day going. #4. Hmm. It seems that shops are so busy these days because nobody can afford a new to them car. My shop, highly rated, is terrible with communication lately. It's a two way street. #5. Recent inflation in parts and labor costs is making this increasingly difficult. See #4 above regarding the cost of a new to you car. This is straining both sides of the relationship. #6. Totally agree. My shop is in a shady community with no inside storage. Maybe you can do a vid on how to deal with a misdiagnosis that results in a repair that costs far more than it should have. I recently had a noise in the belt drive of my engine. It was diagnosed as a power steering pump. The pump was replaced and blew the seals out of the rack and pinion. Possibly due to improper bleeding of the pump fluid lines. $1850. I picked the car up and it was still making the noise. After a another visit it was diagnosed as the alternator. I got a second opinion and it still pointed to the power steering pump. It ultimately turned out to actually have been the alternator. My shop replaced the alternator for free. A nice gesture. The tech was fired. But the rack and pinion cost $1350 to R&R. The clock spring was also damaged during the rack replacement. This is a 5 star rated shop with a number of personal referrals. The clock spring is still not repaired. They're claiming a problem in the CAN bus system. Auto repair is def getting challenging. Especially with all of the proprietary diag tools. In my case the shop doesn't have VAGCom.

[@tsherwoodrzero]

I'd like to hear about this too. From back in the day, it would be the shop that would eat the cost of misdiagnosis, including parts and labor plus consequential damages. Maybe it's different now? Either way, hearing it straight from the Wizard would be a big benefit to all.

[@TheJeffcurran]

@@tsherwoodrzero It would be nice to hear. I'm a certified GM mechanic from the 90s. Maybe a dinosaur. But it was OBDII. It's not ancient history. I have also owned and maintained 3 BMWs from 2006 to 2018. All at the same time. Starters, alternators, crankcase vent systems. Typical BMW nonsense. Stuff that I could do in my driveway at the time. At that time I had a mechanic that respected my experience and took my word when I came into his shop and offered my diagnosis for something that I couldn't repair myself. At least he listened. Now I have no means to service my own cars anymore. I need a mechanic. But my latest highly rated mechanic for my current VWs didn't seem to listen. I complained of a "grinding and oscillating" noise from the belt drive. The invoice stated that the customer complained of a screeching noise from the belt drive. They didn't listen. And they didn't dig deeper. They did a quick cursory diagnosis and fixed the wrong part. And broke other parts along the way. Highly rated on Google and Yelp. Nowadays it seems that mechanics have this holier than thou attitude and nobody could possibly be as knowledgeable as they are. This kind of primadonna crap is a real problem. We're not all a bunch of mechanically ignorant Millennials or Gens Z. And quite honestly @Car Wizard, I don't appreciate the lecture. My tool box "was" nearly as big as yours. I just don't have it anymore. I live in a condo with a home owners association. Maybe I'm not the target demographic for this video. I guess like pretty much everything these days I have to cave in to the experts.

[@tsherwoodrzero]

@@TheJeffcurran You're fine, my dad was an engineer for GM in the late 60s. He once told me "A new car won't get you there any faster, safer or cheaper. Just Shinier, for now." Sometimes the oldschool approach works best. Other times, thinking outside the box works wonders. I use both on everything from a 97 Expedition to a E38 BMW 7-series and even R32 Skylines and a few dozen Eunos Cosmos for good measure. If there's one thing I know, money can't buy experience, and you definitely have a LOT of it. Don't sell yourself short. Cars don't have to be hard, stupid pricks in upper management make them that way. So go with what works for YOU. The more "highly rated" a shop is on Google/Yelp, the more of a red flag it is to me. Simple explanation: an honest, skilled shop always has a little "dirt" to it. And you're definitely right about mechanics having quite the arrogant attitude. Ask anyone about the FD Mazda RX-7, you'll hear legends of dealership techs crying from trying to diagnose them. Now imagine if it is a Right-hand drive and nothing was in English, and maybe 1/5 of the RX7 applies to what you're working on. Even the best Wankel shops and mechanics were giving up. So I stepped up, taught myself Japanese and wrote the manual for working on the Eunos Cosmo. Now I'm working on a wiring diagram book for every Japanese FD RX-7, including the Spirit R. While simultaneously decrypting the first in-car GPS system from the Cosmo to make it work outside of Japan. It was built in 1990 and I'm the first one to dig into the code that makes it work. All stuff that the "experts" said was impossible. Everyone in the 90s thought they were the best at Street Fighter 2. Then Akuma appeared and taught them the meaning of pain. Usually in 15 seconds or less.

[@daheralexandre]

Greetings from Brazil, dear Wizard! Congratulations for the 5 years!!!

[@analogguy5548]

I’m lucky. I have a Ford dealer close to me, 10 miles. I normally make an appointment, they give me a ride home & bring the car back latter that day. Recently had scheduled a) oil change, b) break fluid change, c) transmission fluid change, d) differential fluid change, e) coolant change. Note: this was my call @ 60,000 miles. Dropped the car off in the morning, had it back that afternoon. I’m knowledgeable enough to know the dealer’s service department does a very good job. When the car was five years old the battery suddenly died late on a Saturday afternoon. I called the dealer, they said they would wait foe me! Definitely will be buying my next Mustang from this dealer. A good, honest shop is GOLD!!!

[@laveritesurlestemoinsdejeh8522]

About the appointment times. Here in Montreal, ESPECIALLY this time of year, we DO have times. This is because right now is the time of year when people change over their summer tires for their winter tires (mandatory by law in Quebec no later than December 1st). If someone shows up a half hour late, it screws up the whole schedule. My boss got fed up with people not respecting their appointments, and so he started declining service if someone was 15 minutes or more late. Believe you me, people learned VERY quickly, and now that very rarely happens...

[@noseboop4354]

Understandable, but I hope the shop warns their customers about that policy otherwise it can get into heated shouting matches or worse.

[@laveritesurlestemoinsdejeh8522]

Oh, we have a sign in the shop, it's written in our website, AND we tell the customers when they book their appointments.

[@sweAntonJonsson]

have worked at a workshop where the customers had a timeslot for their car and sat and waited and I could feel the stress every time I got asked when the car was gonna be finished even if there was an hour left on the planned time slot. Help mechanics do a better job by not putting time pressure on them

[@itsnotme07]

Great video Car Wizard!! and Mrs. Wizard!! So cool 1 M subscribers soon!!

[@nightlightabcd]

One should always try to be in good terms with ones cook, doctor and mechanic!

[@tony_25or6to4]

Never tell the mechanic what is wrong with the car. You could lead them in the wrong direction. Tell him the symptoms.

[@henlohenlo689]

a big factor helps is choose specialized mechanics over general mechanics. generally get speedier service and cheaper work done. miffler shops ac dedicated shot transmission shop choose them over general mechanics. also brake dedicated shop. for me its always given me speedier repairs and better prices.

[@braxtonnelson5375]

There are reasons that The Car Wizard has almost a million subs now... this video is one of them! Like my Dad used to say, "Common sense is NOT all that common!"

[@petesmitt]

Without Hoovie, he'd have way less subs..

[@wesfields9322]

Its been a blast to be a sub for almost 3 years. Congrats to the 5 years of your channel mr and mrs. Wizard. May your subs and customers grow

[@printissgraham4930]

🐖 don't know nothing am black man I get it done 1day sun ☀️ up 🌞 down .

[@kimberlybateman5326]

Congratulations on the 5 year milestone!!! We have came a long way keep up the good work!

[@MM_in_Havasu]

Congrat's on 5 yrs. with your youtube channel! As a retired mechanic myself, I enjoy watching these sorts of videos, and keep up the great work, Wizard! The last item you mentioned here concerning someone leaving their vehicle for days or weeks can be addressed by charging storage fees on said vehicle after, say, a couple days if prior arrangements are not made with the shop. Get everything in writing, or have your invoices printed to include storage fees after a set amount of time so the customer is aware of shop policies. Thank you for another cool video!

[@HighSierra1500]

I've worked at a couple shops that let the customer do payments. One place was the clientele was good. The other place not so much and the service manager had to keep after the customers whom he let take their cars. As for the subject of being a lender, a chain garage that specialized in oil changes and tires had management so afraid to sell any kind of repair because it might drive the customer away, would ask the mechanic to pay the bill!!! Generally, if a car needs a major repair, and telling the customer what it will cost drives them away, it says something about that shops reputation.

[@Andromahlius]

"Oops, I'm actually penniless".

[@troy8940]

Mr. Wizard once again you've touched on every scenario a good shop could come across. This is why I pay attention to your videos you are so detailed very cautious on business.. You've made it clear to all the scammers out there do not mess with repertoire businesses were hard-working people. Nothing in life is for free.😕 Thanks again for hitting on all the warning signs of a bad customer.😎

[@chaoslord8918]

Good video. I'd like to see a video that focuses on what to say or not say to a mechanic regarding repairs or problems. Like, how much should you explain the problem you're having, especially if you don't know what's wrong with the car. Sometimes what you say can influence how they try to fix your car. Mechanics are only human, after all.

[@charlie_nolan]

My local shop is great and does honest work, and sometimes even free diagnostic work, and saved me money by being honest and telling me my problems were way less when I came in having made my own conclusions. But they only have 2 bays and are always behind schedule- my car was there for 6 weeks once.

[@CrazyUncleChris]

The retired Mrs. Wizard is soooooo much more relaxed, more mellow, less stressed, and that sincerely makes me happy.

[@ogonbio8145]

Wizard, or any knowledge people, I have a question. I took my 02 pathfinder into the shop, and on the service request I wrote “suspension & wheel alignment” I knew I had something loose on the front passenger corner causing a clunk whenever I drove over a speed bump. Well they called me back and said hey were doing your wheel alignment and we found play in both front wheel bearing, so the alignment won’t hold unless we replace these. I asked them if the bad wheel bearings could be causing the clunk, he said yes it was very possible but he’d get the mechanic to test drive it again after they replaced it. They called me back and told me they found out the strut mounts were worn out which is what would be causing the clunking. I’m wondering why they didn’t inspect the vehicle in the order I asked them to? (Suspension first, then wheel alignment), it ended up being $1100 to get the alignment and wheel bearings replaced, which left me without enough money to pay to get the struts replaced, which would have fixed the clunk, which was the whole reason I brought it in. I probably could have done a wheel bearing job myself but definitely not struts i don’t think. I’m just very disappointed because it cost me $1100 and my steering wheel still shakes at 100km/h and the clunk is still there. Obviously I was wrong to even ask for an alignment, and I kind of knew which is why I typed suspension first, I was very confident it was my suspension causing the clunk yet they choose to do the more lucrative work first, and then tell me I could come back to get my struts replaced for $1400. I’m only 22, this was my first experience with a mechanic and I’ll probably be attempting to do everything myself from now on because I feel like there wasn’t any logic in what they did.

[@tsherwoodrzero]

This sounds like a case of possibly being profiled. I try to not jump to conclusions, but in this day and age of everything tanking every few months, "buyer beware" earns its weight in gold. What I suspect happened is they saw an easy mark, threw out some buzz words, got you panicked with "it won't work" and you took the bait, hook, line and sinker. The good news is that you're not alone, and plenty of people have been there before too. Including me. Your assessment of suspension was correct though. Anyway, wheel bearing play is to the tune of fractions of a millimeter and usually requires a Dial Indicator Gauge to measure. On the Eunos Cosmo (Mazda, early 90s Japan only luxury car), the Wheel bearing Axial (in/out) play spec for all 4 corners is 0.05 mm or less. Lateral Play (up/down and left/right) spec is 0.1 mm or less. To test Lateral Play, grab the sides of the tire and act like you're turning the car left or right. I would wager that they lied to you and didn't even touch the bearings at all. Easy profit for sketchy shops. Suspension clunking on bumps is generally caused at the pivot points. This includes Suspension arm bushings where the arms bolt to the chassis and Ball joints (more common). Ball Joints are where the top and bottom of the wheel hub/knuckle assembly (where the wheel is bolted on at), they allow the wheel to go up and down like a parallelogram. Pretty cheap for parts, and not too labor-intensive to replace (most are pressed in). It explains why a sketchy shop would do the Boogeyman Routine to get more money from you. I'd suggest disputing the charge and/or contacting an attorney that specializes in these matters such as Steve Lehto in Michigan.

[@ogonbio8145]

@@tsherwoodrzero this was a NAPA auto pro shop, that had fancy radio ads talking about how ignoring that clunk would eventually cause a larger repair bill, made it sound like they were good at diagnosing suspension problems so I went to their website and booked the appointment. They never saw my face or anything but they could’ve looked at the camera when I dropped my pathfinder off (it was closed when I left it there). I will definitely be trying to fix things myself from now on.

[@osirisandilio]

I've had my mechanic since 2002. We got to be good friends. Once I started dog sitting for him, I get priority, red carpet treatment. But I respect him and don't abuse the relationship

[@ThriftMachine]

I still remember Wizards deer in the headlights firat time on Hoovies Garage...lol Bet that guy would'nt believe how far he'd go on KZbin

[@markm0000]

Same same. He’s really taken off now.

[@crowttubebot3075]

That sign on the wall. "Skilled labor isn't cheap, cheap labor isn't skilled." Truer words have never been posted.

[@kathym6603]

I have a wonderful mechanic shop that takes such great care of my car. AND I have learned to not expect a time frame. I used to have a rule that "I must have the car back before the weekend, even if I have to bring it back on Monday" NO MORE. If, for some reason under the sun, moon and stars, I can't have the car by the weekend, so be it. I spend my time being grateful for their professional service and good will, and I don't want to ruin the experience with impatience. I never would have believed the extent to which you, Mr. Car Wizard, get pushed and pulled by customer demands.

[@brucejamiesn3802]

I have the luxury of owning 3 cars. So mechanics like it when I don't pressure them for a finish time. Many mechanics will give you a break on the price if you pay with $100 bills. Once I said something that I regretted. I told the mechanic after a particularly difficult job "better you than me." He murdered me with the look on his face.

[@TheWombat2012]

When we go back to the USA again, the missus has said we MUST go through Kansas and visit the Wizard. Big fans from all the way here Down Under in Australia!! 👍

[@kellismith4329]

I always found that leaving a bottle of Jack on the seat when dropping my car off made everybody’s day better

[@bmwbob51]

5 years!!! Send hoovie a anniversary present!!!

[@swampcabbage3239]

As a sw florida native...the more money a customer has, the more they gonna say "but clem down the road""line and it wont be the only thing theyll say to you when they have been told how the whole process works...rich people dont listen, they demand and are thee worst clients usually

[@ddawson8069]

yeah dude agreed, a lot of wealthy people are penny-pinchers; after all that's how they got rich! When your god (false) is money; youse never have enough money.

[@bush_wookie_9606]

"My dad is a mechanic, I'm gonna get him to do it cheaper"

[@jacobrzeszewski6527]

XD literally my dad. He changed out a 3800 series V6 for me. Unfortunately that engine proceeded to blow a head gasket because we lazied out on a radiator.

[@CarWizard]

If he messes it up, dont bring it to me. Bring it back to him.

[@nicholas5623]

​@@CarWizardin my shop, we fix all the other shops screw ups. It does pay pretty well

[@bush_wookie_9606]

​@jacobrzeszewski6527 I run into that quote of mine almost every week. Its usually when I find the vehicle needs repairs whilst carrying out a service. I just smile and let them go, but in my head in thinking " if you have a mechanic in the family, then why are you paying me to service your car"

[@houseofno]

​@@CarWizardif you DO pick it up a second time, DOUBLE the original quote The extra charge is for cleaning up your dad's mess for BOTCHING the job and doubling your labor. That's totally legit.

[@TheWombat2012]

I always told my wife that if she had to go into a mechanics shop that we didn’t know (say our usual trusted shop was booked out and couldn’t do an emergency repair that I didn’t have time to do myself), that if they asked “so do you know anything about cars?”, to NEVER say “Not much I’m afraid”. She always told them “Yep, I work on cars with my husband all the time.” Just in case.

[@lvsqcsl]

I very rarely take my car to someone to get it repaired due to working it myself. There are times that I wil,l especially if it is a specific repair. (Eg. Body work, upholstery, etc.) Most times, I take my vehicles on a trailer and go pick them up as well so, I have no issues with getting a ride. I always bring the car the night before and leave keys in the key-drop box. Some of my mechanics just started charging 3% for credit card users; so, I pay with cash. As far as everything else you mentioned I agree with 100%. GREAT VIDEO!

[@klenner]

The time has really flown by. Thanks wizard and gz

[@johanndork5364]

One helpful thing for the garage, if you’ve already had two shops try and fail to fix the problem please tell the service manager/mechanic when you book it in….

[@gunprojects5398]

This is the best channel on KZbin for NON-Car people, which really sucks because I feel it's not likely that KZbin funnels these types of videos those people. So, PLEASE Share this channel with everyone you know who isn't a car person!

[@angelsone-five7912]

Back in the day when speaking to a mechanic you never said "Mini" and "clutch" in the same sentence, he would suddenly be too busy to help you.

[@Derek8487]

Been here since almost the beginning. I love the wizard!

[@toddf93]

Don't forget to give every detail you can about the concern, even something that could be considered stupid, It only happens at night while driving on a certain road after driving "x" amount of time.

[@ilyasovich]

Wow I can't believe it has been 5 years, I started watching since 1st one

[@dirtycomment2324]

Car wizard to 1 million subs !!! Wooohoooo

[@JSCB-365]

Had a Bother in law that sold a shop. The new shop owner took in a ton of work got paid. Sold all the Shop tools and even most of the mechanics tools. Skipped the country for a while. The brother in law had to pay out a ton of money to yet the shop back up and running because the banks were still expecting payment for the shop etc...

[@noseboop4354]

That sucks that the lawyer or notary screwed them over. Always get a discharge clause when selling commercial space so you don't get hooked into paying the debt of the new owner.

[@jamesnogames]

#3 thank you mr. Wizard!

[@wushock92]

While these recommendations are 'duh' items for many of us, there are a lot of people still that need to hear this. Good job, as always.

[@johnylong7616]

The wiz is a whining ditch

[@jabberwockytdi8901]

Not expecting an unclear fault to be fixed in 2 hours is one thing , but on the other hand never say "there's no hurry....." . In all too many shops that will result in your car sitting at the back of the lot getting a new coat of bird poo for the next 3 months.

[@homeofchrome]

Wow! 5 years! Congrats, Wizard!

[@jomama01]

I try to avoid the bad habit of diagnosing the issue for the shop/mechanic. Try to stick to the symptoms, what has changed and when it happened seems to be a good strategy. I’ve also had some very honest conversations about what I expect to pay and always get an estimate beforehand. They are pretty upfront when a repair doesn’t go as planned or unexpected costs pop up. I also think they appreciate that I keep up on the basic maintenance - plugs, oil, filters. They understand I’m there for something I can’t fix, and generally don’t have worry about general items - or try to upsell basic stuff. This helped me get 400,000 plus miles out of mile 2002 Saturn SL with minimal heavy work needed (PS rack, water pump), which makes it the lowest cost per mile vehicle I’ve ever owned.

[@arri275555]

I can't believe it's been 5 years. I have loved the channel since the beginning. Wizard, cheers 🍻 to many more

[@pfsantos007]

I will say it also goes both ways, and I know you're very transparent on this: give customers realistic estimates on repair times, and how this can go downhill depending on s*** hitting the fan.

[@josephkelleher8820]

The repair shop that I go to has set times for appointments. I always make it on time because this shop is very busy because they do quality work and are honest people.

[@BenLiftsStuff]

This video should have been titled 'treating your mechanic (or other tradesperson) with common courtesy'. I can think of a better list of things not to say to your mechanic: 1. "Just fix it, I don't care how much it costs!" (more workshops than not will take this VERY literally) 2. "This job should only take x hours!" (uhhh unless you're a mechanic and you've done this exact job on this exact car... in fact even then.... just don't tell people how to do their job) 3. "But this other workshop said it would only cost $x or it only needed Y doing!" (well why didn't you take it there then) 4. "Please remove my catalytic converter / disable this emissions gear / cut my springs / insert other illegal mods" (don't expect your mechanic to risk his livelihood doing this stuff for you) 5. "I can get that same part for $100 less on eBay!" (Go on then, you buy it, and you fit it, and you deal with it if it breaks) 6. "These tyres/brakes/lights/rust holes etc are still totally roadworthy" (ahhhh... if your mechanic says they're not.... look I know there are some shonks out there but mostly... you should probably listen instead of endangering yourself and others The way I look at it is - if you don't trust your mechanic - don't frickin go there, find someone you DO trust, getting someone to fix and maintain your car is not a single transaction deal, it's an important business relationship and you should value it.

[@cesarpenailillo6627]

I really happen to enjoy your channel. I appreciate the content you provide. Thank you. Greetings from Southern California

[@ronaldspins]

All of this is Gold

[@klc317]

I thought of a 7th thing....don't bring your car to the shop on empty. If we have to test drive the car to run monitors or verify the repair and there's no gas in it then thats an issue. Congrats on 5 yrs!!

[@randolfo1265]

Come on One Million! Greetings from Canada!

[@chriscray506]

Great video. I wish all my customers would watch this

[@snakecat586]

My dad and I have always trusted the mechanics and never told them to rush anything. We have been screwed over more times than not. By people we should be able to trust. I don’t question price etc. I have an hvac business so don’t like it done to me .

[@MrBillsfishin]

Great well deserved success. So glad Hoovie talked you into jumping on. Thanks for all the great videos and knowledge you have shared and can't wait to see you break that one million mark.

[@ahmadghosheh3104]

One point on the calling. I don't answer calls from numbers i don't know or not in my contacts. I have my mechanic's number in my contact list. When he calls I answer. But, if the tech calls me using an extension, personal phone, buddy's phone I am not answering. USE THE BUSINESS PHONE. Usually they leave a voice message but like everyone else I work and don't check my message every minute. One shop I dealt with, transmission, they have a great system, they send you an email or text with the PDF of the estimate. You can Accept or Decline right there online.

[@MrROTD]

The last one cracks me up, one time a customer didn't pick up for almost a month and couldnt get ahold of them and then complained about the battery dying and tires that went flat which we had nothing to do with as it was an old fasioned tune up. Theyre lucky we let the car sit that long. We have space for 25 cars, many of them have to be locked up in the shop because bills are owed or theyre targets for theft, why the hell would we care about your abandoned car?

[@dukeshire09]

Six things not to say to a mechanic: 1 : I am a car certified KZbin car wizard mechanic 2: Hoovie hasn't bought my car yet so it's a keeper 3: Steve Magnete hasn't found this one in Beration Junk Yard it so it's a keeper 4: Euro Asian Bob hasn't driven it back from Barrets or Mecum Auction yet so the clutch is still functional 5: Hoovie hasn't tried to replace the flux capacitor to achieve 1.52 Million gigawatts so I know it's not a Delorean 6: Car Wizard and Ninja couldn't decide what Model BMW it was and Hoovie gifted it to me so I know it only needs blinker fluid and it's out of gas

[@garbo8962]

Just made arrangements to get my SUV inspected. Know that I need new tires brakes ,brake fluid replaced, front end alignment and have them check fluids & belts & to replace anything they find. Told me they should be able to get it done in one day. Told them I'm retired and to keep it at least two or three days. One time my 3 month old new Ford was towed to the nearest Ford dealer who lied to me five days in a row. The tow truck dropped off car on street sticking out 10" from curb. Drove by it every day. They never moved it until fifth day then took two weeks to get it repaired. I raised cane with Ford and they paid for halve the price that I paid to rent a car.

[@goobanet]

Congratulations Mr. & Mrs. Wizard!😀

[@neom0nk]

Car Wizard: Bring in your car when you're going to be on vacation or have time off. Also Car Wizard: Don't bring in your car when you're on vacation!!!!

[@noseboop4354]

He never said to not bring in the car while on vacation, but to advise them how long the vacation is and to also be reachable during the vacation.

[@mybigfatpolishlife]

It kind of depends on if you are able to communicate while on vacation

[@Redial2416]

This just proves that people will buy anything.

[@SpaceTech54]

Watching this channel Grow - The Family Grow - is fun - 942,000 subscribers... - only 58,000 MORE and ONE MILLION will be in your pocket!! How Cool is that..

[@Trump985]

You forgot the most important one. When you tell them you need if fixed ASAP and then we work past midnight to get it done, don’t ask for a discount when you pick it up in the morning! Certainly don’t say well because you got it done faster then I shouldn’t have to pay as much! This is a good way to get yourself strangled. Yes this happened to me once, some people are truly out of there minds.

[@Bralo20]

For regular service I just schedule a time and wait at the shop until it's finished (quite common to do so here in Belgium) and for major repairs they'll provide me with a demo vehicle to take home and return when it's finished. One of the reasons I'll stay loyal to my dealer, they do the maintenance while I wait or they give me a car to drive home with. And when my factory warranty is over in a few months I'll just keep going there due to the nice service they provide. The only thing missing there is a decent coffee machine 😂

[@goodtimejohnny8972]

Wizard lost all his hair working on these wonderfully engineered marvels. Also the wizards hat fits better now.

[@martinlazar9420]

I think it depends on the job for if you expect it on the same day. My mechanic generally will get things from brake replacements to strut replacements done and even timing belt replacements same day. What will not be same day however would be an engine or transmission replacement or large things.

[@dogsandcars202]

the fact that this guy can be successful at youtube shows that literally anyone can do it. its insane

[@notDonaldFagen]

Literally all because of Hoovie though.

[@burntnougat5341]

He owes it to Hoovie. Tyler's charisma made the whole "wizard" thing internet famous

[@auxmike718]

It’s not that easy, bud

[@johnnysprocketz]

Im suprised the wizard didnt talk about customers bringing in barn finds and saying they only have a grand to spend

[@bluetyphoon2100]

It's hard to find good shops. I had one small local shop improperly jack my car and then refuse to fix it. It's hard for shops to vette good customers from bad ones at face value. I'm happy after that experience I found my own wizards. Two brothers and a dad who work diligently on anything I bring them. Much like Hoovie between my two work vehicles and two sports cars they always have something. I can hand them the keys tell them whats wrong and even get a ride home because I live so close. I've got their personal phone numbers incase they run into anything we didn't discuss. I'm never rushing them infact I tell them to do it when they get to it. It's a rare and special customer mechanic relationship.

[@HotRod-wv4vm]

Thanks I typically buy OEM parts for my Honda and the dealer is ok with installing my parts. I also tend to drop off my car at night during the beginning of the week which allows them ample time to repair my vehicle. It also gives them time to discover issues that may pop up. My Uber service is my older son😅

[@hasandelgado7237]

These are good rules , it all about mutual respect

[@williamkerner]

I think "communication" is important. I put my Infiniti in the shop for major work and was told that it would be done that day. It took 3-4 days for me to get it back. I understand that things happen but I like to be told the truth. Motorcycle mechanics are the worse, you schedule a time to come in, 2 weeks in advance, drop it off and you're told that it's a 5 hour job. At the end of the day it's not done. A week later it's still not done. I'm not impatient but I do expect to receive timely service as well. Like I said "communication" and "honesty" needs to occur.

[@declanmckeown323]

Great videos as always. I have shared your channel with so many family members and friends who are less mechanically inclined, and the majority of them appreciate it greatly. Keep up the good work