✅ NEW APP! Easily Adjust Hidden Settings, See More Details - T-Mobile Home Internet - HINT Control

Developer creates an APP for viewing and changing hidden settings on T-Mobile's 5G Home Internet Gateways. It works on Android, iOS, Mac, Windows and Linux for all 3 current gateways (Nokia 5G21, Arcadyan KVD21, Sagemcom 5688W). I show the features of the app including turning off/disabling Wifi, band steering and more.
HINT Control GitHub releases: github.com/zacharee/ArcadyanK...
For how to/info for install (esp. for iOS): github.com/zacharee/ArcadyanK...
Zachary's website: zwander.dev
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#5G #tmobile #tmobilehomeinternet #theresanappforthat #ruralinternet #fixedwireless

[@NaterTater]

Buy a 3rd party gateway with even MORE settings: Cheetah 5G Router (use code NaterTater for $45 off): chestertechrepairs.com/products/wifi6-industrial-lte-5g-nr-wireless-modem-router-unlimited-hotspot-rv Get 5% off Waveform antenna and signal booster products with this link: www.waveform.com/natertater or just use code "NATERTATER" at checkout. Then go here for the 4x4 kit: www.waveform.com/products/4x4-mimo-panel-kit Be sure to see my other Verizon and T-Mobile Home Internet Videos: T-mobile: kzbin.info/aero/PL8d9FovK2dNQHp0KWk8gG8XXvaKzaoSB3 Verizon: kzbin.info/aero/PL8d9FovK2dNSOcTz7L6sHiuWVQXwUT4my Peplink cellular devices: kzbin.info/aero/PL8d9FovK2dNTZR2vUJWyd6kmmDD6ediym 5G Cellular Modem Routers: kzbin.info/www/bejne/e329f4OraJ2lbZI

[@user-zh2bj8em7n]

I tried using the phone app on my android phone and it works great. I'm looking into getting a mesh wifi router to improve my wifi coverage throughout the house. If I hookup the mesh router via an ethernet cable and turn of the T-Mobile gateway 2.4G and 5G channels, will I be able to access the T-Mobile gateway to turn on the 2.4G and 5G channels afterwards? During a power outage, I would like to operate the T-Mobile gateway on a battery backup to get internet access.

[@NaterTater]

@user-zh2bj8em7n yes with with either an ethernet to usb-c adapter to your phone or a computer via ethernet to the gateway. Or press and hold the reset button on the gateway to restore the factory settings (including turning back on wifi).

[@Country_Bubba]

Just what I have been looking for as I could not get the T-mobile app to work for some reason. Easy install and sure makes life easier. Thanks to you and the developer.

[@NaterTater]

Great to hear!

[@talkenrain842]

I just tried the software using my Mac Pro. How GREAT of a tool is this. I'm very impressed. Would like to see even more control but this is great. Thanks for posting Nate and a big thanks very much to Zachary Wander. Great job !!!

[@1psydlogic]

How did you download it to apple product?

[@RobbyLund]

Pick one of the Mac files and then you have to get around the malicious software notification by holding control and clicking open. @@1psydlogic

[@JoeWillett]

I tried as well but it says it won't run because Apple can't check it for malicious software and to contact the developer LOL

[@CommodoreFan64]

Awesome, I downloaded the app to my Android phone, and will test it out this weekend, as I've been having to move my router around more as of late to get good signal 👍

[@NaterTater]

Hope you enjoy it!

[@gdcvacatons5457]

Thanks for the video! Just what I needed to disable wifi and use my mesh network just as I had with Xfinity.

[@lmfinato]

This is a GERAT tool. Just put it on my Galaxy S22 Ultra. Quick, easy. Outstanding! May give the Windows tool a try also. Thank you!!!!

[@NaterTater]

Glad it helped

[@iglapsu88]

Really looking forward to this one! Still have not connected a router to my Arcaydan, but now may be the time!

[@iglapsu88]

Super Impressive. Love it. Using it on my Chromebook and Windows All-In-One desktop. Would be nice to get an icon on the desktop, but I guess Zacharee thought that would be too intrusive. Really great App! Super Psyched!

[@NaterTater]

Good point! On Windows you should be able to right click the .exe file go to "Send to" and select "Desktop (create shortcut)" and it'll add an icon to your desktop.

[@iglapsu88]

@@NaterTater that worked! May be all for not if I spring for the Cheetah WiFi 6 Industrial Wireless Modem Router which I am seriously considering now.

[@ryanmccue4433]

I downloaded the app and messed around with the settings. Cant wait to see what you will show us.

[@darrylpruett9140]

Hey Nater Tater, I tried this app under Windows 11 Home and Linux Mint 21.2 ... both generated errors; however, I pulled up your PowerShell script routine and that worked perfectly under Windows 11 Home!!! THANK YOU, THANK YOU, THANK YOU!!!!

[@NaterTater]

You're welcome!

[@Pro1er]

Thank you for posting this, I'm going to have to try it. Off topic but I was pushed new firmware to my FAST 5688W two days ago, Ver. SGJi10203-1.2.90. I have no idea what changed or how long this version has been out but I though I would mention it.

[@stevenfrazier8939]

Thanks, it work great on my Linux Mint 21.2

[@thedave1602]

Got the Windows version. What an awesome App!!

[@BecauseWeRide]

Great introduction video! Where can I find the preferred values (greater than, less than) for RSRP, RSRQ, RSSI, SiNR, etc while doing modem placement tests?

[@NaterTater]

support.cel-fi.com/hc/en-us/articles/1260805036129-Understanding-LTE-Signal-Strength-Values

[@SpeedUpThatComputer]

Now just gotta hope tmobile doesn't send a cease or desist letter to the dev or update their firmware to break the app.

[@iglapsu88]

Yeah right. T-Mobile just might let this slide. Hopefully

[@JoshF151Tech]

A great App! No more need for Windows Scripts.

[@DavidBeede]

Couldn't get the Windows download to work. There was a glimpse of a GUI that disappeared then just a black box/prompt window?? I did go to the Play store on my android phone and found Hint Controller and it downloaded and ran fine.

[@tolust]

Aaaaaaaa I see you took my advice about this new software ;) good thing you are doing a review , i was waiting for your video .

[@NaterTater]

indeed! If I keep it up I'll have to be testing a Cudy soon.

[@dailyfilmfix469]

T-Mobile's CGNAT is one of the biggest issues right now IMHO. I can use a 4GLTE modem and bridge the connection with no problem and access my surveillance system without any issues whatsoever. Upon upgrading to the 5G trash can, however, I can no longer access my cameras.On one hand, 5G is great, but yet, we have lost the ability to tailor our internet connections the way we want to which honestly makes no sense. Verizon's 5G service can be bridged and we all know T-Mobile has the capability to do it! I don't want to use a VPN because it slows down the connection too much, even with Wireguard. Ten steps forward and five steps back!

[@timmturner]

Yeah cgnat sucks, it's an interesting protocol which solved a huge problem but now with ipv6 it's not necessary.

[@DIZZLEBOI44]

Awesome 👌

[@chuckhowland5146]

Hey Nate, thanks for video. This app works for TM gateway TMO-G4AR. I was able to shutoff gateway wifi so it won't conflict with my router wifi/mesh network. I used the Windows version. It displayed a status error of some type after I updated but it shut the radios off.

[@NaterTater]

Great thanks for confirming. A few others agree with that too!

[@chelle315]

Hi! In my T-mobile Internet app, I can hide the original wifi because I hooked up an external router. I separate the 5 and 2.4 and re-name them. I'll be trying this one.

[@4autigers]

Thanks for sharing the information, Nater Tater. Do you have any knowledge about the new gateways TMobile is rumored to be releasing soon (i.e. what, when, capabilities etc)? I started with the Nokia trashcan. Then, TMobile "upgraded" me to the Arcadyan which seems to perform worse than the trashcan. I live in a very rural part of Alabama, so my Internet options are very few - TMobile is the best option available. Any improvement in their service would be greatly appreciated. Thanks again for keeping us informed.

[@NaterTater]

I've heard about them. I think we just need to wait and see what they release.

[@doff.]

whats the best way to boost the signal so i can get better speeds and not lag all the time should i buy another router?

[@coolhxxs]

which Mac download for M1 or M2? obviously no longer Intel silicone.

[@vinitpatil8730]

I had trouble connecting T-Mobile Wi-Fi to my ring devices and neither T-Mobile customer service or ring customer service reps were able to help me. The only work around I found was to connect a router like netgear to the T-Mobile gateway. My question to you is that I am looking to buy a gaming system preferably Xbox X and I have read internet connectivity issue with the system, can you please make a video on troubleshooting these connection issues arising with Xbox X connection?

[@Ed_Gein]

I just got Tmobile home internet still in the trial period. The wifi and the box get excellent signal levels. However, the top download speed might be 50 mbps. Is this probably too many users? Should I bale now that it is still within the trial period?

[@user-vy3fn6jo4k]

Does this support the G4AR t mobile unit ? Can you change the IP address as it conflicts with Stalink for me ? Can you view the RSRP and RSRQ antennas signal values - which i need to fine tune aiming of external wavefrm ant ?

[@NaterTater]

Yes, no, yes

[@paulvorson]

Hey Nate! I just installed my 4x4 antenna. Speeds went from 30’s to high 200’s in the mornings but my internet drops out and videos just buffer in the evenings. Most of my specs say good or excellent except my RSRP is poor on 5G. RSSI and RSRP are poor on LTE. I have quite long coax runs from the antenna to the gateway. 60-70ft approx. Could that be my problem? Any other suggestions?? Thanks!!!!!!

[@NaterTater]

The most important stat if you have atleast 2 bars of strength is SINR. What cable quality do you have, typically anything over 50ft is too much loss. Get the gateway closer to the antenna and use ethernet or wifi to expand.

[@TimKwong2]

Hi Nater, Love your channel! Quick question. By turning off all wifi signals, does it mean I can now effectively turn this gaterway into a pure gateay and able to connect this to a router without worrying about double NAT issue? Thanks

[@NaterTater]

No, it simply turns off the wifi radios. All the routing and NAT still exists. You can still hook up your own router but you'll always have double or more NAT.

[@TimKwong2]

@@NaterTater is there a way to fix this issue?

[@NaterTater]

@TimKwong2 double NAT? Tmobile uses CGNAT and thus you'll always be double nat on their network. There are some complex solutions where you tunnel through but that often isnt worth the hassle/cost. Is this just for gaming?

[@TimKwong2]

@@NaterTater thanks for quick reply. Yes it is for gaming. I do get 280 down/60 up in avg but the ping can go up and down a lot at times. I am worrying if it is caused by the doubt NAT issue.

[@bunitrydaz]

Hello is there a way to enable band steering if you disabled it without factory resetting the gateway? Thanks

[@NaterTater]

Yes. Perhaps using the official tmobile app is the best way.

[@user-zh2bj8em7n]

Great app. I needed a way to get into my T-Mobile 5G Arcadyan KVD21 gateway to turn off WiFi and this does the trick. Hopefully, the app will continue to be upgraded to add more control. The reason that I wanted to turn off the WiFi on the T-Mobile gateway is that I wanted to use a Nighthawk router for the 2.4G channel and get faster speeds around the house. Unfortunately, the WiFi speed of the Nighthawk is slower that the T-Mobile gateway. Does anyone else have a similar result?

[@NaterTater]

yes, probably due to the double DHCP server by also having your Nighthawk assign IP's, try putting it in AP mode. kzbin.info/www/bejne/p2SyqnmQj56WhKM

[@landdon24]

After you use this to turn off the wifi, should you make any changes to your router? Broadcast rates, etc. ?

[@NaterTater]

Not exactly sure what you're asking but perhaps this answers it kzbin.info/www/bejne/p2SyqnmQj56WhKM

[@thebillist7645]

@NaterTater i run my xbox s on my gateway and im having connection issues on a certain game i play and some people told me to change the nat type, have my UPnP enabled, check firewalls and all sorts of things and im not sure if i can edit the settings on the device i have which is the one you called the trash can one any help would be appreciated im stumped

[@NaterTater]

You cant edit much on tmobile. You'll always be double NAT on tmobile which means moderate NAT at best. Some get strict.

[@lsu205]

My router would be in a basement. What are you using to get the wifi signal to 1st and 2ns floors? Thanks

[@NaterTater]

I use an Asus AiMesh setup: kzbin.info/www/bejne/nnqui615oMeLers

[@goodlows_ghost]

This may be a stupid question, but why don't you move the router to the middle floor?

[@daredevil720-bx8wn]

Is there a way to allocate specific bandwidth allotments for each client connection?

[@NaterTater]

Not with the stock gateways. I can with my Omada setup though kzbin.info/www/bejne/aWWxi6qAnZmBbpY

[@dirkdex]

Thanks for sharing. So is port forward possible yet?

[@NaterTater]

Not natively. Thru reverse proxy or VPN.

[@dirkdex]

@@NaterTater Thanks - I turned on my VPN and it seemed to assign an external IP, but I’m still unable to use Emby (movie streaming app), maybe I’m doing something wrong?

[@NaterTater]

@@dirkdex it needs to be a VPN that specifically supports port forwarding and then you have to configure it

[@dirkdex]

@@NaterTater I'm using PIA, and ticked the box for "Request Port Forwarding", however when selecting any server in the US it's greyed out, and when I select a different country/region that apparently supports port forwarding - it still doesn't work. I have an ASUS RT-AX88U, any other configuration settings I'm overlooking perhaps with the router?

[@NaterTater]

Sounds like you need to talk to PIA on setup.

[@jeffvalentine9947]

Hopefully they can figure out how to band lock!

[@LenFnc]

@natertater Your channel is amazing. Love all the content. I have family that is in the d,d,c (deep, deep country - backwoods) and mobile home internet is all they get. Use to be satellite, but that was just flat out terrible. I do have a question maybe you or another viewer may be able to answer, they're all using nighthawk routers, but still having week signals. The speeds are constantly fluctuating or dropping with the routers connected and some parts of the house are stoll just weak. Can I add a mesh router off the current router?

[@NaterTater]

yes absolutely. That's what I do: kzbin.info/www/bejne/nnqui615oMeLers

[@justinjohnson6092]

Just received my T-Mobile KVD 21. Can I hook up my google Wi-Fi mesh system (AC1200) to expand coverage?

[@justinjohnson6092]

I just heard you say on another video from a yr ago that it may decrease your speeds so maybe not ideal

[@NaterTater]

You can

[@1psydlogic]

Hi, why does your image say 'true' mesh supported and mine says 'false' mesh supported, is that because you have hooked up to mesh? ty

[@NaterTater]

I don't. In theory these support mesh but I dont think they have it fully supported.

[@mikepodner6656]

I have the 5688W and using the Hint Control app on the main page it shows a 3 bar connection just like my 5688W screen shows at the LTE but at 5g it shows a 4 bar connection. Is this correct? Great App

[@NaterTater]

Yes

[@mikepodner6656]

I am very new to T Moblie home internet. I am less than one mile from the tower. Thanks for all you great videos and information.@@NaterTater

[@dlighted1277]

Question. I'm not "techie" (obviously), but I would like to know/understand, what is the use for HINT?

[@NaterTater]

only if you wanted to adjust some of the settings that t-mobile blocks. If you're not a techie and have no need to change those then there is no use for it.

[@sneakerandlace6668]

Band steering not available for Nokia Gateways,it seems.

[@goodlows_ghost]

Band steering is done by default on Nokia gateways. It's always on unless you give the 2.4 ghz and 5 ghz wifi networks different names. Since the default is a single name for both bands, steering is already on by default.

[@doitforthegrampodcast]

Ok got the app to work, when we say turn off WiFi...you mean turning off 2.4 or 5? Turning off 2.4 can make it fater? Is that correct?

[@NaterTater]

When I say turn off wifi I mean both. Then I use an ethernet cable fromthe gateway to my own wifi mesh setup.

[@doitforthegrampodcast]

@@NaterTater ok thanks. I'm trying to figure it out. I've been watching your videos trying to learn and understand. My gateway doesn't do well in an apartment I own for some reason and I need to fix it for my guest.

[@DogesMemeFactory]

says test flight requires an inv code I cannot access it help

[@erikleefox]

Is this available in the iPhone App Store?

[@NaterTater]

No, for how to/info for install (esp. for iOS): github.com/zacharee/ArcadyanKVD21Control

[@XdekHckr]

please make app for EU T-Mobile HOME OFFICE 5G set

[@nj2or]

this is great, thank you. I've been watching some of your videos regarding the Tmobile KVD21 because I'm have a problem connect my Reolink Argus 2 Cams to my KVD21. Created a 2.4 ghz network with WPA/WPA2 and still cant get them connect. Factory Reset all the cams, reboot the router, nada. If anyone has any site I would greatly appreciate it.

[@NaterTater]

Change the wifi mhz to 20 as well and see if that addresses it.

[@fluffehgamer4712]

wifi driver busy if i try to disable wifi on the tmo ge4r

[@bzldzl]

Is there a way to change DNS on the gateway itself? I know I can do it on a router, but is there a way to do it directly on the gateway? I am not a super user and the gateway itself covers my whole house I just want to use google DNS for all traffic. Thanks

[@NaterTater]

Can't

[@langcael1527]

Can I shut off 5g in the Arcadyan? My tower has been under repair for two months and only 4g works well.

[@NaterTater]

No but you can get a 3rd party gateway and do that.

[@langcael1527]

@@NaterTater Thank you!

[@goodlows_ghost]

Doesn't the gateway automatically fall back to 4G LTE if the 5G signal is weak?

[@langcael1527]

@@goodlows_ghost In my case the 5g signal is strong, but there is a problem at the tower side of things.

[@PoBoyTech]

So if I disable the wifi on the gateway can I plug it into my own wi-fi router and broadcast it from there?

[@NaterTater]

Yes indeed. That's how I use it

[@lisacasto6851]

What about the newest Arcadyan G4AR?

[@NaterTater]

yes this app still works for that one

[@nyyjack49]

I’m using the HINT Control app which is a big help. However, it shows that it expires in 61 days (@ Dec 3). What happens when it expires? Will I still be able to use this very valuable app?

[@NaterTater]

I think it was a beta/test app. Maybe check to see if a new one was released. I haven't followed up on it.

[@tommycarr4615]

Anyway to change the APN on the old TMobile trashcan?

[@NaterTater]

No unfortunately.

[@beamsio]

My gateway doesn't seem to let me view the wifi page in this app. I get an error message "Invalid JSON: The requested method does not exist". The T-Mobile app also doesn't seem to work right though - it lets me adjust the wifi password but not the SSID. I'm wondering if I have some strange firmware that locks down wifi even more. It reports firmware version 1.00.12 and UI version v1.8.0. Anyone else experience this? Thanks.

[@canuzayusa]

I am also experiencing exact same errors. Did you fix it?

[@dehnpeterson5650]

I can't get the Windows App to work. I have intel processer and the App only lists AMD. Could that be my problem? I don't see that question asked before so doubting that's the problem. Don't have android & IOS is in beta, so I may be out of luck w/o going down the PowerShell option. Thanks,

[@Patch3z666]

I know it's late, but just DL the AMD64zip file for windows. I have a hp omen 25L with a intel cpu and a Nvidia gtx 1660 super so no worries, u good.. I DL'd it and it's working..

[@JozefDelMundo]

Noticed that your Arcadyan gateway, like mine, is only connected to the 4G LTE and no 5G. Is that normal? I've been in contact with the Tmobile force on twitter and they said its probably because that I live in a dense populated area which is possibly why I am only connected to 4G LTE.

[@NaterTater]

Only because I'm in the basement. Gets 5G UC upstairs.

[@JozefDelMundo]

@@NaterTater Darn... I'm torn if its my gateway that's an issue or the surrounding towers that I am in is the issue

[@willneedwater]

My Verizon 5G Home here in Boise gives me a Salt Lake City IP address not allowing local channels. You have to make sure all devices show the same city

[@NaterTater]

did Verizon ask for your address before giving you service?

[@willneedwater]

@@NaterTater Yes. They tech did say they fixed it to be static but they didn’t do it.

[@alxu8772]

it would be great if any one know how to modify TTL of these devices.

[@Daretobepresent]

For the two Mac ones -- with "aarch" or "amd" -- which one is for which?? Since neither reference Intel in their name.

[@NaterTater]

I believe it would be the aarch for intel since AMD is another chip brand.

[@Daretobepresent]

​@@NaterTater hmmmm I asked ChatGPT and it believes the AMD64 one would be for Intel... Is there some way we can find out for sure which should be downloaded for which?

[@NaterTater]

@Daretobepresent i did a quick google and yes aarch is for the new Mac M1/M2 nomenclature and amd would cover intel macs.

[@Daretobepresent]

@@NaterTater Thank you!!

[@brisalta8119]

aarch is ARM 64 architecture. amd is x64. AMD invented the x86-64 Architecture and then licensed it to Intel.

[@Greg00020]

i have a router doing everything off tmhi and i cant log into the Arcadyan. is this normal? the error i get "error": "AuthorizationError", "message": "Not Authorized, Access token is missing or invalid", "statusCode": 401 using the app on computer, im putting user name admin and the main password i changed it to but it doesnt work

[@NaterTater]

i'd say its the wrong password but can you go to 192.168.12.1 on your computer browser and does it open the gateway webui? If it does open then the password is wrong, if it doesnt open then your router is blocking access to the gateway. If its the latter just directly plug into the gateway to use the app.

[@ncdave4life]

Nate, you mentioned port forwarding in passing. Is there a way to do port forwarding (or passthrough to another router) on the Sagemcom 5688W? Alternately, is there a way to configure port forwarding or passthrough/bridge with one of the other T-Mobile gateways? (Maybe I could get T-Mobile to swap my Sagemcom 5688W for an Arcadyan KVD21 or and Nokia 5G21.)

[@NaterTater]

There is not. There are some work arounds like kzbin.info/www/bejne/iZi0cnqYiNNjj5o or using a VPN that supports port forwarding.

[@ncdave4life]

​@@NaterTater, thank you! I just returned the Sagemcom 5688W and cancelled my T-Mobile home internet. To run my web server (and to do a few other things that I need to do), I need to be able to configure port forwarding (or else bridge/pass-thru to my own router). The folks in the T-Mobile store are looking into selling me T-Mobile Business Internet, with a better gateway, for $50 + $3 for a static IP + taxes & fees (probably about $5, they said). So a total of about $58, which is more than Home Internet but still better than Spectrum. They're supposed to call me back tomorrow. I asked them to confirm that the static IP is IPv4, but they were unsure. Do you know? I currently run a web server in my home, using Spectrum. It works fine, but their price increases are insane: from $60 to $80 and now to $85, a 42% rate hike in less than a year, for a mere 60 mbps down, and about 8 mbps up.

[@NaterTater]

@ncdave4life yes the 5g business internet offers the static ipv4 address. However I think you'll still run into port forwarding issues.

[@ncdave4life]

Thanks for the warning,@@NaterTater! I can't imagine what a static IP would be good for, if they don't allow port forwarding. When they call me back I'll ask about it.

[@CrossFitGraysHarbor]

Our laptops work fine with any other wi-fi but not with T-Mobile's. We have try everything to reset the settings in our laptops and is not working ...

[@Cheese-Head]

How do I install the app on iPhone? I can’t find it on App Store.

[@NaterTater]

See the link in the video description it has instructions for iphone.

[@ZadesLegacy]

Been trying this app for a while. No matter what I do, it keeps giving me an "unauthorized" error when I try to connect. Any tips?

[@NaterTater]

That means wrong password

[@vinitpatil8730]

Is there app like Hint control for apple devices?

[@NaterTater]

Hint has an apple version, not on the apple store. See the link in the video description.

[@Luniversal]

I just need to change the pan settings :(

[@JeffRivers442]

I just received Tmobile home internet. I am having an issue logging into the hint app. it shows the IP of the network. the TMobile modem. do I use my login name that I use to log into the tmobile app or admin like was in the field? I tried both ways and I am getting a error unauthorized (status==401) and a bunch more in the error message. to much to type.

[@NaterTater]

Admin login on the gateway sticker unless you changed it to something else

[@JeffRivers442]

You know for some reason it worked with the admin there. I tried to delete the post but I guess it didn't. Thanks for the reply.

[@majicdude88]

How sure can we be about trusting the guy that made this app? This would be a very easy way for a bad actor to get access to your home network. Especially, having to type your gateway password through the app itself. Kinda sketchy.

[@NaterTater]

The code itself is on github so you can see everything in the app. Your concern is logical but I dont think its an issue in this case. Certainly could just not use the app though.

[@goodlows_ghost]

The gateway *probably* won't let anyone configure it through the internet, just wifi or ethernet. If remote administration isn't possible, the gateway's 'admin' password would be useless to anyone outside of your Wi-Fi range.

[@frankajami9023]

HI Nater, this dose't show me how to use this on my IPhone or IMAC

[@NaterTater]

yes, the app looks the same. The install is slightly different since its not in the play store. see the links in the video description.

[@mitchellgallinger5096]

It’s not on the APP store?

[@NaterTater]

No, for how to/info for install (esp. for iOS): github.com/zacharee/ArcadyanKVD21Control

[@michael95621]

Just an FYI you might want to blur out the tower information too. I doubt it's a high risk, but given you've shown what your property looks like on other videos, somebody could probably get a pretty good read on exactly where you're located based on the tower you connect to and narrowing down by property or satellite image. Would have to be a real creep to try it though.

[@NaterTater]

I understand your point but It's only a google search away! My concern with IMEI is it being spoofed so I do like to hide that.

[@michael95621]

@@NaterTater makes sense

[@art9518]

as of this post the router 'cannot be found'. maybe theyve updated to block this?

[@NaterTater]

No, are you connected directly to the router? Do you have the correct password?

[@autryld]

What kind of device are you connecting with? If it’s a PC is it a static address? If it’s DHCP, try disabling and enabling your network interface. It should pickup a new IP address. If it’s a static address, it needs to be on the same subnet. 192.168.12.x

[@homadais4613]

I have tried using the app but when I go to log in I get an unauthorized message. That is all I get repeatedly. I don't know what to do.

[@NaterTater]

That means you are typing in the wrong admin password for the gateway

[@leviosborne1417]

Hey so I’m able to go on the app but it says that I have my 5g and 2.4 channels offline but still have Wi-Fi plus it won’t let me change them. I also have several different SSID’s that aren’t mine on it. Any suggestions?

[@NaterTater]

odd. where are you see SSID's that arent yours?

[@leviosborne1417]

@@NaterTater They are on the app, the SSID’s say TMOBILE-BBBB-2 up to 12

[@leviosborne1417]

@@NaterTater I found an easier way than the app. Thank you for all of the advice in your videos. The SSID’s were on the app

[@thatunknownguy2680]

I can't get the app to work. It keeps saying unauthorized whenever I enter the password.

[@mikeschellenberger3539]

Your entering the wrong password

[@thatunknownguy2680]

@@mikeschellenberger3539 I figured it out. I changed the password and forgot about it.

[@user-vh7ht4yn8u]

Does this app turn off wifi in the modem?

[@NaterTater]

Yes

[@techtalkgeek]

Hint Control app shows java error message

[@billbenge6388]

which version is for android?

[@NaterTater]

Use the Google play store like i show in the video.

[@RobertTaylorRTC]

I made absolutely certain I typed the password in correctly and I get an invalid username/password notification. No joy... bummer. Any suggestions?

[@NaterTater]

You can use the official tmobile home internet app and try logging in with that. If that doesnt work then maybe you changed the password and can do a factory reset (press and hold button on back) and it will go back to the factory password.

[@jeff5694]

There are 2 passwords on the device Wifi password & admin password

[@RobertTaylorRTC]

@@jeff5694 I am aware of that. The problem was that it wouldn't accept the admin password which I knew was absolutely correct. I ended up having the factory reset the device as Nater Tater suggested. Then it worked as expected.

[@Exit8a]

I’m trying to download this app on my Nvidia shield but it says the play store doesn’t have it for my device. Really?

[@NaterTater]

Why do you want it on your shield?

[@Exit8a]

@@NaterTater I have an iPhone and Windows 10 computers. I was thinking the Nvidia is android and easier?

[@Vulcankrypto21]

There are rumors going around with new gateways being talked about with built in antenna adapters can you confirm this or have heard anything saw an article pop on about it on google couple weeks ago

[@NaterTater]

there's potential.

[@xay_1le764]

Could this turn on the upnp??

[@NaterTater]

no

[@xay_1le764]

@@NaterTater thats the only thing I need for my xbox and idk how to enable it since I cant with my 5g gateway that 5688w model

[@cooktown88]

The app works fine but why when I turn off Wifi I lose 90% of my Download speed while connected through Ethernet?

[@NaterTater]

What is connected via ethernet? A personal router or device directly to the gateway?

[@cooktown88]

@@NaterTater I had the Ethernet from the gateway to my laptop. Then performed the speedtest on my laptop with the gateway WiFi off. I went from 200 download to 30. I then turned the WiFi on and would get inconsistent speeds ranging from 40-80 download both on the gateway and the mesh routers I recently bought. Upload speeds stayed normal. I decided to return the mesh routers since combining it slows my download speeds.

[@ayeeffkay]

Can I get better connection and speed with this … newb here

[@NaterTater]

Not directly. You can use the signal information to place your gateway in a better location/orientation

[@Tech-Dave]

I have a Iphone and hint control is not available

[@NaterTater]

Yes it is, for how to/info for install (esp. for iOS): github.com/zacharee/ArcadyanKVD21Control

[@goodlows_ghost]

I think you have to "side load" it from the website because Apple would take a cut of any donations if the programmer had used the App Store.

[@bijannoghrehkar6121]

Anyone else received an "Error Unauthorisad...... Access token is missing or invalid?"

[@NaterTater]

Wrong admin password

[@BL4KPANTHER]

unauthorized tokens for this method now it seems

[@NaterTater]

That means incorrect password

[@shock166]

Tried this and getting the error message of "Not authorized. Access token is missing or invalid." Same on the Powershell script method. Anyone else run into this and able to solve? Using KVD21 gateway with Firmware 1.00.20

[@NaterTater]

Means you are putting in the wrong admin password.

[@shock166]

​@@NaterTaterI must have forgotten I changed the password during set up. Reset it to the factory and the app worked like a charm. Thanks so much.

[@mgabriel3590]

@shock166 how did you reset to default? I'm having the same issue

[@mgabriel3590]

​@NaterTater would you happen to know how to reset to default? I must have changed my password too

[@NaterTater]

@@mgabriel3590 press and hold the reset button

[@davidbourgeois856]

Nothing happens when I hit log in. Was it nerfed?

[@NaterTater]

Try this app which is more user friendly kzbin.info/www/bejne/h6qQl2uum7WeatU

[@langcael1527]

My 5g array got realigned recently and the speed is now terrible, but my Arcadyan constantly connects to it. Any way I can disconnect one of the antenna inside to force 4g, which is about 50x faster?

[@NaterTater]

The best way is to band lock with a 3rd party gateway kzbin.info/www/bejne/qnXLqZiLoph4p6s

[@des_tinyy4]

Is this app still valid? I keep getting an unauthorized error.

[@NaterTater]

Yes. That means you might be using the wrong password

[@des_tinyy4]

@NaterTater You were right. It was the wrong password. Thank you!

[@Dabiiii__]

It won’t let me turn off the wifi

[@NaterTater]

triple check the admin password

[@isaacreed186]

What if you can’t log into the app

[@NaterTater]

Wrong admin password or you aren't on the same network as the gateway.

[@carldespain9105]

So you can turn off wifi on this app

[@NaterTater]

Yes

[@carldespain9105]

@NaterTater I haven't got my T mobile yet should have in a couple of days I appreciate it I might do a video on this matter would help us dummies 😆

[@oldref65]

I installed the app on my android phone, it has the same useless info on it as the T-Mobile app does. It does show a little more info and that is it. I have both WiFi signals turned off and connected to an ArcherAX21 router. The pc side does not install the app it runs in DOS and you have to create a short cut of the exe file to start the app every time. Still the same look and info as the T-Mobile app and pc-ip interface. Nice try good video. Thanks for keeping us up to date. Guess if I had the newer units that don't have the interface that the Nokia has it may be worth having the app.

[@goodlows_ghost]

I think the app was written to give options to Arcadyan users that the Nokia users had. Technically, there's no DOS in Windows anymore. There's still a text-based command line, but it's a Windows program that runs other Windows programs. (Machines that can run actual DOS programs run them in a built-in emulator.)

[@SquishySenpai]

Is there something like this for Android?

[@NaterTater]

This is for android. I show it on android.

[@SquishySenpai]

@@NaterTater Maybe they stopped doing Android builds then? It wasn't on their site as far as the current version. I'll look a little more deeper into it though. Maybe they have an older android build still listed.

[@SquishySenpai]

​@@NaterTater Ah, nevermind. Didn't even think to check the play store.

[@rumcho]

RF radiation emissions are serious on this TMO-G4AR gateway I got from T-Mobile a week ago. I was clocking 18-23 mW/m2 RF-type radiation just 10 feet away from the device. I turned off the Wi-Fi and the radiation dropped to normal levels immediately. This device is not safe and for T-Mobile to market this gateway is simply reckless. If you really have to use it, be sure to turn off the Wi-Fi on it completely or just get this box out of your room and keep in the garage or something. What a shame! FYI, to clock the radiation I was using an GQ brand EMF meter, model EMF-390

[@DrippiBean]

you’re off your rocker

[@adamrush8360]

It's NON ionizing radiation my dude. Thats not the bad kind. Go back to school before espousing nonsense

[@rumcho]

@@adamrush8360 there's no "bad one" or "good one", it is the same radiation, but a line was drawn across based on intensity which was chosen by people without doing long-term studies of effects. This line is at the point where they see no effects for the duration of their studies. However, over long time periods the results could be quite different.

[@rjs7984]

I no longer have TMobile Home Internet