NEW INTERIOR United 737 MAX 9 Economy Class Trip Report

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Welcome onboard this United Airlines 737 MAX 9
Flight Number: UA1930
Date: December 5th, 2022
Class: Economy Class
Seat: 26A
Origin: Chicago O'Hare International Airport (ORD)
Destination: Miami International Airport (MIA)
Flight Time: 2 Hours 32 Minutes
Wheels up time: 11:19 AM
Landing time: 2:51 PM
Aircraft: Boeing 737-9 MAX
Registration: N37541
Recorded with: iPhone 13 Pro, GoPro Hero 8
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♫Intro Music By♫
●DJ Quads - I Got A Story - • Video
●Soundcloud - / aka-dj-quads
●KZbin - / quadsaka
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Got any suggestions on where I should go next? Let me know!!!
Welcome to iTripReport's flight reviews, which I focus on reviewing both the soft product and hard product of airlines around the globe. I strive to give you guys a first person perspective of different aspects of the flight. Including the ground service, onboard service, and those views that come with the flight. As you can see, I record quite a lot of the experience to make sure I record what you want to watch. As always, thank you so much for watching.

[@jerrythemouse28]

11:37 There's one part of The Great Gatsby that used United's theme song, Rhapsody in Blue, which was the music for United's Safety Video: kzbin.info/www/bejne/anvMZ5h6dth9nLs

[@ITripReport]

They also play part of Rhapsody in Blue on the tunnel between the B and C gates at ORD!

[@jerrythemouse28]

@@ITripReport Nice. I live in the Bay Area. I have never been to Chicago. But I always fly United Airlines. United also serves as a hub and maintenance base at SFO. I watched The Great Gatsby 2 months ago in my English Class in High School!

[@Blank00]

If United can't finish retrofits by 2025, I don't think it's fair to blame United. Accoring to a PaxEx Aero article, Panasonic is having trouble making the IFEs due to chip shortage, and that's beyond United's reasonable control. Kinda similar to how it would be unreasonable to blame airlines for whatever problem Boeing has.

[@johniii8147]

They also have tons of new narrow bodies coming in the next few years. A lot of the planes will probably be retired rather than retrofitted. 270 on order.

[@Blank00]

@@johniii8147 I think they'll just retire their A320s, but their A319s, 737NGs, and 753s still have time

[@jcspotter7322]

But Delta and jetblue still manage to get enough tvs on their planes

[@Blank00]

@@jcspotter7322 That's because they've done it before the supply chain issues started. While on that matter, Delta and Jetblue have also been hit by supply chain issues. Why else did Delta put their ex-LionAir 737-900ERs (which some lack PTVs) into service without retrofitting them? And why else does Jetblue still have 11 A320s remaining with old seats and PTVs that are older than what's on United's 737NGs? And why does Delta have 757-200s with old economy seats, despite their plans to keep them around for longer than UA's 757s?

[@jcspotter7322]

@@Blank00 they still were able to get plenty of planes in even with those chip issues. But the chip shortage isn't a thing anymore since the factory has been operating for well over a year now. It's other factors that have become unacceptable that they're still taking this long to fix.

[@sitchad]

Nothing better than flying on a brand-new plane. The seatback IFE for each seat is wonderful. Dang that is a new plane, on landing under the speed brakes is spotless. Great Flight.

[@upaviation787]

I think that the max has one of most simplistic wings out there! Great video man keep it up!

[@ryanfrisby7389]

Excellent trip report Emil!😸

[@HWme]

I love the design of those rotating overhead bins, they give the cabin a sense of more space. Whilst Airbus A320NEO bins may be larger, this bins make the cabin look and feel roomier.

[@Blank00]

Funny thing is a few airlines put A350-esque bins in their A321s, bur Airbus decided on the flat bins instead

[@farhanashraf808]

Happy to see 737 max flying again very nice excellent aircraft cabin interior inflight entertainment super

[@tylerperry8568]

I flew on a United 737 Max 8 with the NEXT upgrade from Houston for Newark and it was a great flight the legroom was great and it was comfortable I’m glad they are starting to take delivery of more MAX 8s and a because the old -800 and -900 are really showing there age and honestly I can only do 2 hours max on a United -800 or -900 now because of how horrible the legroom is in economy but on the MAX 8 and 9 it’s a world difference with more legroom and the brand new IFE

[@KuyaArbee]

the biggest take away from me flying a MAX 8 was not only the improved coach legroom but also how MUCH MORE QUIET the plane is!

[@rggebert7160]

Loved your UAL video. Just back from Alaska cruise. 737 NG out to Vancouver, 737 MAX9 back to ORD from Anchorage. Great both ways -- screens worked on both. Especially loved your shoutout for the 'still' super clean wing on the MAX. We sat left side row 27. Same view as your vid. Keep up the good work!😊

[@Owlventure_Aviation]

I was waiting for this review.

[@MelissaBernhauser]

Thanks for the very informative video. My daughter is flying for the first time so we went through your entire video using it to prepare her for what to expect throughout.

[@yeeye3395]

OH DEAR LORRRRRRRRRRRRRRRRRRRRRD!!!! I got YET ANOTHER AA advantage ad on a United trip report. THIS IS THE SECOND TIME THIS HOUR!!! Anyways great video as always!

[@redcomusic]

Seeing those IFE screens is a nice treat. Becoming rare nowadays with United especially in an "Express-heavy" market like my home airport. - Red

[@Plaazzzz]

I flew on one of these planes a month ago, they are great

[@johniii8147]

I'm glad they put back up the bullheads between F and economy.

[@vaughnbluejr5960]

I mentioned to my wife that the wings look clean. Didn't have that aluminum corrosion running down the wings. I had not hardly gotten the words out of my mouth until you commented about the clean wings.

[@paulopales2645]

My friend Felix, the circle you saw it is call; Rotonda West in North Port Florida. Thanks for your cool videos.

[@moviewatcher1239]

Looks like I have to start traveling by plane more often you seem to be getting very famous lately with your airplane travel videos I should probably start making some airplane travel videos as well

[@mattnrsa]

Thanks for another great video! Question regarding the snack selection: you mentioned only pretzels were offered but at 13:08 it looks like the man next to you has Biscoff. Just curious since I’ve always had a choice of two items on my flights in coach. Thanks!

[@cmgregor01]

I love how you accurately capture plane and engine sounds - not many bloggers do that well. UA finally dragged into putting in IFE .. how long til AA caves do you think?

[@lukerichard918]

Hey Chris, when was the last time you booked with them ?

[@chromebomb]

looks good, not that bad but im glad united is doing this

[@chadsheppard3576]

Flew on a 737 max 8 to Newark pretty smooth

[@lotdominguezcastellon6028]

haha yes I notices that too about the clean wing. that is funny.

[@ajaay9244]

Oh wow! Your seat on this flight, 26A, was the same seat next to the window/door plug that blew off in the Alaska Airlines flight 1282.

[@joemolinaro2817]

You flew over rotonda and RSW! I always see rotonda on the approach to ft Myers

[@jbar_85]

I love The Great Gatsby!

[@josecrespo936]

Im flaying on this ✈️ on may 18

[@ilovethe777]

I do find it kinda of nice when the flight crew is making a lot of announcements and I think it adds to the experience but I can understand that as being a bit snoring if you are taking a nap, but I have been on some flights were the made like only 4 announcements including the safety presentation

[@ITripReport]

I love FAs and captains that make announcements full of information, it does make me feel a bit more immersed into the flying experience. However, I also love crew that on red eye, mention they'll keep announcements to a minimum to let us sleep.

[@josephjasem7926]

MCAS baby😍.

[@alejandroalvarez9404]

The cutie in the middle seat though lol

[@Blank00]

Do you have plans to get a flight on UA's new 76Q configuration (767-300 with 30 Polaris seats, but retrofitted with Premium Plus)?

[@mikeeg512]

That round circle area you flagged with “WTF” in your comments is the “Rotonda Community Park and Preserve” which is located west of Punta Gorda

[@AIR.1.34]

If you can, can you do a review of delta A350 former latam aircraft in delta one

[@flyby9741]

Great video. But did that guy next to you consent to having his face shown on your vlog? I probably would blur faces for their privacy. Just sayin.

[@nagoayko]

僕はユナイテッド航空は大好きですよ新型に乗ります

[@SenorCletusIII]

Ahh the interior I’ll never in person

[@SkyHighGuys]

The max8 is a nice plane on the I side

[@Blank00]

I see that the A319 NEXT has braille placarding. Do the MAXes have it too?

[@tonybellisario3519]

FYI, Chicago isn’t named the Winy City due to the wind. Look it up. Great video though!

[@xERRRAHx]

I'm planning a flight from Nashville to Philadelphia round trip and trying to decide which airline and flight I want to book, trying to locate the jet/plane type hoping I can find something with renovated interior

[@Blank00]

Are those dark blue safety cards for MAX only so that skeptical fliers can distinguish a MAX from planes with a less-troubled past or will United start phasing those blue safety cards into all other planes?

[@delta006yt]

I'm flying on this plane tomorrow. I hope it also has the new interior.

[@davidbian2466]

On brand new aircraft, does the inflight map on the IFE screen work flawlessly or do they not work as properly? Does there need to be debugging?

[@ITripReport]

It still takes time to load whenever you try using it as a split screen. As for the flight map itself, Im going to have to get back to you on that one, as I didn't use it properly on this one

[@holidayreport]

I'm flying UA in their 737-900 for the first time soon. What should I expect? Is UA good?

[@user-ut7hy5qc4z]

Giving me Volaris vibes 😵‍💫

[@joshkrajenka8824]

I’m loyal to delta… but they need to get on United level on how nice the planes look on the inside.. and you can actually hear what the captain and FA are saying

[@Tapout1987]

How do you know what the interior is going to look like when booking a flight?

[@kquttersanford3635]

United airlines just put the retrofitted 737-800 back into service! The registration is N73259. I very highly recommend trying that out to check out new interior!

[@BeastMode-nm5wr]

I feel like most of the hate United gets is unjustified. They have by far some of the best ife offering the best pilots and some fa are awesome.

[@andersonrodriguez8258]

Notvthe next mantainance tho a lot planes with issues this year

[@maxsaviation9512]

Nope they deserve all the hate and are the worlds worst airline. Shut up United kid

[@alexanderhuamani1158]

United and Alaska airlines have been grounded MAX 9. Watch out any cancellations if you are planning to fly with those airlines.

[@jimakcelik6486]

Just flew to San Francisco from Newyork with 737 Max 9 no onboard computer very small economy seats first class it’s ok

[@brian_castro]

@14:49 Umm... wtf is that...? That's Rotunda West, Fla. It's an unincorporated planned community, located northwest of Fort Meyers. Rotunda West is big. More than 10,000 live inside that circle.

[@oldschooltrains]

It would be really great if the flight status in the UA App showed which 737Max9 planes offered the tv's.

[@upaviation787]

if you go to the flight status and press amenities it gives you all the info of your flight such as meals, entertainment, and some general details about the aircraft type

[@oldschooltrains]

@@upaviation787 In the UA app it shows that all 737 max 9 have personal Devices Entertainment even the ones with TV’s go figure?

[@upaviation787]

@@oldschooltrains are you flying united soon because it says that on a max with pde ( device’s entertainment ) personal device entertainment but on the ones with ife (in flight entertainment) that it has DIRECT.T.V So idk! thanks for subbing! i have one trip coming on United Airlines: LAS-IAH 737-800 Dec 15 2022 IAH-DFW 737-700 Dec 15 1022 DFW-IAH 737-700 Dec 19 2022 IAH-LAS 737-900ER Dec 19 2022

[@Blank00]

United is expecting 100 retrofits in 2023. What I'm hoping is that the retrofits will consist of: - 30 MAX9s that did not get the IFE - 21 757-300s (whole subfleet) - 49 737NGs

[@johniii8147]

We shall see.

[@Camerenreynolds]

Some a319 now have retrofit. But rest should be done hopefully. Supply chain isn’t helping

[@DOMINICAAVIATION]

14:49... That's for ET communications lol.

[@ulusguy]

11:42 Is that a mosquito net? 😆

[@lildraco8266]

Does the tv screen have a gps map where ya at

[@ITripReport]

Yes!

[@findmeadamnname]

Did United send you a text at 8 pm to check in online and then, not let you because you are on a basic economy? Then continue to wake you up throughout the night by re reminding you to check in at 11pm 1am and 330am. Great job United! I don't care what the planes are like after this piss poor treatment i would walk before getting on a United plane!😮

[@eva.g.flores]

Do the seats in the last row of first class recline at all?

[@ITripReport]

Yes they do! Normal recline too

[@Towert7]

14:50 Rotonda FL

[@matthewdehavilandkay8449]

Sir Sean's 737-9 MAX for Air Canada

[@RN-DNP]

Excellent video. However, there's nothing worse than a screaming baby on an airplane! It's not fair that passengers have to listen to the noise. I wish clueless parents would recognize that the difference in air pressure hurts their babies' ears, so they should consider other forms of travel when possible for the baby's sake.

[@_httpantwon]

What does NEXT mean?

[@kennethperez8810]

Jetblue has 6 snack options....unlimited.

[@lukejablonski4696]

Hi there do all of the new 737-900max have the new IFE

[@ITripReport]

No, only those whose registration ends in N###30 (built in 2022+) and higher currently have the new IFE.

[@lukejablonski4696]

Thanks so much

[@lukejablonski4696]

Wait but your registration did not end in 30

[@lukejablonski4696]

Wait nvm I see now

[@HEFBMS]

Way to go not filming the engines start up process. Because that's what true aviationists do. Skip the filming of the engine start up process.

[@DaleC1980]

You went to the wrong club. THere are 4 Clubs at Ohare, This one is the most basic. The one in C has much better option. And in B, the one in B6 is much better.

[@ernestolopez948]

Bro took “ONLY IN OHIO” to a whole other level

[@DaleC1980]

Economy plus is 35" pitch, not 33.

[@knuckles2587]

Economy plus pitch is 35-40 per United not 33

[@mrrobertwolfiii1079]

Mariners and ken griffey Junior

[@docastrov9013]

And if you are lucky you get to see the exterior too.

[@ITripReport]

It’s the new 737 MAX 9 OAV (open air version)

[@upaviation787]

15:05 KRSW

[@Blank00]

I think the way to tell if United is getting their act together is if they prioritize their retrofits correctly. Delta and Alaska made the mistake of retrofitting planes that they ended up retiring (Delta 777 and Alaska A320s) and that's why Delta hasn't finished retrofitting their A330CEOs and 767-300s, and that's why Alaska only started retrofitting their 737NGs. For United's retrofit program, that's why I have a strong opinion that goes as follows: retrofit the 30 MAX9s first, and retrofit the A320-200s last.

[@maxsaviation9512]

United is still a terrible airline

[@nickolliver3021]

@@maxsaviation9512 so is delta and american

[@upaviation787]

@@maxsaviation9512 united is the best airline in the USA

[@maxsaviation9512]

@@upaviation787 Worlds worst airline kid 🤦‍♂️

[@maxsaviation9512]

@@nickolliver3021 Delta and American are great airlines kid 😂

[@louiseleonard1992]

My dad is from Chicago yay

[@lukerichard918]

Hey, how are you ? Where are you from ?

[@ufomichaelcody2037]

Does United offer a screaming baby in the background for free. Lol.

[@rikdeere]

I flew the United 737 MAX from SFO-IAH, and the 737 NG from IAH-ORD recently. In both cases I would say it's just barely "okay". For me the seats are just not comfortable in economy. I think United is trying to make improvements here and there, but overall the experience is a bit of a let down. The most recent bad experience was getting food poisoning on my HND-SFO flight onboard an aging 777-300. The seats and interior had been updated with their cheap blue plastic seat material. Setting the sickness aside, the food itself was probably the worst I've ever had on an international flight. I'm comparing to EVA Air and ANA that I took over to Asia - which were orders of magnitude much better experience.

[@Blank00]

Seat comfort is subjective. There are people that think the seats are comfirtable. Personally, I think United seats are fine for a 4h flight that I flew on and as comfy as the latest from Southwest and Jetblue. In America, United is not alone in using slimline seats.

[@maxsaviation9512]

Worlds worst airline ☠️

[@mattnrsa]

An aging 777-300? Those are some of the youngest planes in the fleet. Also, they’re on their way towards having almost 200 787s, possibly 300 if they exercise their ordering options.

[@castorkat4868]

I see a LOT of videos where this plane has NO IFE ?????????????

[@jayc.landgraf6828]

The older ones don't. If you check your flight in the app and the plane number is 7530 or higher, it has IFE. If it doesn't then it just has regular device holders.

[@_httpantwon]

They're making you pay for tiny bags of chips and water? Other airlines offer that for free

[@_httpantwon]

Is this the trade-off for offering IFE screens?

[@jayc.landgraf6828]

I didn't pay for snacks or drinks for my flight in April from DEN to PHX.

[@_httpantwon]

@@jayc.landgraf6828 What does NEXT mean?

[@stan450z]

TV in every row except for first row of Economy Plus --- WOW thats BS

[@ITripReport]

They’re hidden in the armrest. Only downside is they must be stowed for taxi takeoff and landing

[@ctbt1832]

United is very expensive

[@sainnt]

I flew on the Max 9 from MCO to ORD, and it was indeed a great flight! However, because I fly on so many domestic flights in other countries, I do feel that it's time for US airlines to stop making excuses and start serving passengers proper meals on flights longer than 2 hours, even if it's for purchase. It's such a huge rip-off, especially considering the cost of flying nowadays.

[@johniii8147]

People don't choose domestic flights in the US for the meals in economy. It's all about fare and schedule. Other countries are an entirely different markets. US carriers have gotten very good at being profitable and that's their mission.

[@sainnt]

@@johniii8147 Respectfully, I disagree. While it's true that US airlines are good at being profitable, they don't price their tickets based on schedule. All businesses operate based on what customers tolerate. Americans, for years have nothing to compare which is why US airlines get away with providing them lousy inflight services. US airlines don't price international fares lower than their foreign competitors, but are forced to provide similar service, a prime example being the highly competitive New York to London route. US airlines charge a higher fare to fly people from New York to Los Angeles, and get away with providing only a beverage service on a 5 hour flight. Most don't even offer meals for purchase. It's a crime!

[@johniii8147]

@@sainnt You don't seem to understand how airline economics work. They absolutely do and can price based on schedule. Non stops claim a premium, the dominant carrier with the most flights gets the higher average fare on a given route. They price based on demand and schedule. Peak departure times are generally priced higher based on revenue management. You will find cheaper fares on off days/seasons. And absolutely incorrect that NYC to LHR is cheaper than to LAX if you're looking at economy fares in most cases. I just pulled up some pricing on AA and you can do to London for $701 in main cabin or 551 basic economy and LAX prices out to $218/278 for basic and main. Well less than half the price to fly to LA vs LHR. And it's hilarious that you think it's a "crime" they don't feed you if you're paying $218 to travel on a 5 hour flight to the west coast from NYC. You get what you do or do not pay for.

[@sainnt]

@@johniii8147 Well, thanks for stating the obvious in terms of nonstop flights and connection flights. I appreciate it, but you clearly missed the point. First of all, legacy carriers introduced basic economy in order to better compete with ultra low cost carriers, but that price point has no impact on inflight service. Those fares you just randomly looked up completely ignored the fact that, sometimes, those same flights from New York to LAX cost as much as the London route, sometimes more, and, sometimes the New York to London fares cost less than the ones you just looked up. What doesn't change between the two, is that, because inflight service is not going to change, you will always get a blanket and a pillow plus 2 meal services whenever you fly from New York to London no matter how little you pay, and you'll always get a soft drink and a pretzel from New York to LAX no matter how much you pay. The fare you pay based on schedule and/or convenience has zero impact on inflight service, or lack thereof. I flew Qantas from Sydney to Brisbane, a less than 1 5 hour flight. Flew Virgin Australia from Brisbane to Townsville, a less than 2 hour flight, both domestic flights priced just like similar domestic flights here in the US. Both flights had meal services. I've flown on American Airlines from New York to South America, 5 hour flights, international, and got a soft drink and a pretzel. I've flown on Air Canada from Toronto to South America, similar flight time, and got a meal service. Aeromexico will serve you a meal when you fly from New York to Mexico city. When you have experience, your perspective would differ from that of someone with no experience.

[@johniii8147]

@@sainnt LOL. I've been in the airline industry in various capacities for now over 25 years and well over 2 million miles at this point and 30+ countries. Pricing always varies based on demand and capacity in a given market. I've in fact managed the pricing on flights. Of course you are going to find differences in service based on country/market. Meal service in economy on domestic flights is just not a driving factor in choice on US carriers. It's all about fare and schedule.

[@ctbt1832]

Did someone try to attend to the crying baby?

[@paulj2948]

Sad that the flight attendants are wearing masks. Not even medical grade or useful. And that screaming kid...not sure how you endured that. I wish those people would drive instead of flying. If you are tired and want to sleep, they make it so 160 people or more can't do that.

[@DirectorOfFUN1]

Yikes. You’re lookin rough.

[@earlaweese]

*United discriminates. I don’t like them. I’ve been trying to be a flight attendant for United for the past 10 years and they consistently reject my applications; I speak 3 languages (English, Spanish, and French) fluently, I have at least 2 years customer service, hospitality, and airline industry experience and I have no criminal or arrest record (I was cleared by the CBP in Houston’s IAH airport for a badge - so that should at least let you know where I stand). I have some college (didn’t finish, though). They’re crude at this point and deliberately doing it to bother me. I’m about to be 30 and I just applied again and this time I just sent them a copy of the Universal Declaration of Human Rights (as opposed to my resume) since they’re violating me at this point. I’ve seen them hire people that were under-qualified and monolingual and had no prior airport/airline experience and also didn’t even have a college degree… so that should give you an idea of their standards.*