Newmar New Aire vs Tiffin Breeze | Newmar vs Tiffin Owner Comparison

Newmar New Aire vs Tiffin Breeze | Small Class A Diesel Motorhome Owner Comparison
We owned a 2017 Tiffin Breeze for 3 years and we lived, worked and traveled in it full-time for 2.5 years. We've now owned our 2021 Newmar New Aire for over a year and have lived, worked and traveled full-time in it since we bought it.
So how do the Newmar New Aire and the Tiffin Breeze compare? How are they similar and how are they different? How does Tiffin customer service compare with Newmar customer service? And how does a trip to Tiffin's headquarters in Red Bay, Alabama compare to a visit to Newmar in Nappanee, Indiana.
In this video, we're sharing our thoughts on the Tiffin vs Newmar debate, especially when it comes to small Class A diesel motorhomes like the Tiffin Breeze and the Newmar New Aire. We have 4 years worth of experience to talk about, so buckle up and let's get to it!
▶︎ Chapters:
00:00 Introduction
00:58 Our Experience With Tiffin and Newmar
02:21 What To Expect From This Video
03:00 Tiffin Breeze vs Newmar New Aire
19:49 Newmar Motorhomes vs Tiffin Motorhomes
20:54 Tiffin vs Newmar: Build Quality
23:35 Tiffin vs Newmar: Service After the Sale
24:25 Factory Tours: How They Are Made
26:54 Manufacturer On-Site Customer Service
28:15 Tiffin Service Center in Red Bay, Alabama vs Newmar Service Center in Nappanee, Indiana
36:54 Additional Local Motorhome Service Around Red Bay AL and Nappanee IN
39:20 Newmar vs Tiffin Pet Lounges and Customer Lounges
39:35 Nappanee, Indiana vs Red Bay, Alabama
40:35 Quality of Workmanship at Tiffin Service Center vs Newmar Service Center
40:52 Access To Your Coach at Tiffin Service Center vs Newmar Service Center
41:45 Comparison of Newmar and Tiffin Service Centers
43:28 Overall Experience: Tiffin vs Newmar
For more of our thoughts on Newmar vs Tiffin, visit rvtexasyall.com/newmar-new-ai...
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👉 Mentioned In This Video:
Our Tiffin Breeze Experience Playlist (2018-2021): • Getting Our New RV! | ...
Our Newmar New Aire Experience Playlist (2021-2022): • Our New Home - The Bi...
That Time We Broke Down in Grand Teton National Park and Had To Be Towed! • Full-Time RV Nightmare...
Newmar Motorhomes Service Center: • Newmar Motorhomes Serv...
Tiffin Motorhomes Factory Tour: • Behind the Scenes at T...
Tiffin Motorhomes Paint Factory Tour: • Inside Look: Tiffin Mo...
#tiffinmotorhomes #newmarmotorhomes #motorhomelife
🤠 Thanks For Watching!
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[@rvamericayall]

Hey y'all! Thanks for watching. To receive weekly notifications of all our new content (videos, podcast episodes, blog posts), join our newsletter list: rvtexasyall.com/newsletter-sign-up . It's completely free and comes with a no spam guarantee. 😄 Have a great week!

[@kenmeinke2753]

Nice video. Comparing a Breeze to a New tire is about as Apples to Oranges as you can get. The breeze is the entry diesel pusher for Tiffin. It has two DP lines above it (Phaeton and Bus). The New Aireis in the Luxury DP for Newmar. The base MSRP for the 2023 New Hire is $597K vs. $373 for the Breeze.. For $226K, the New Aire should be about twice as good as Breeze

[@rvamericayall]

That’s true but we weren’t comparing price just what we looked at as the difference in companies & why we chose the New Aire because the only coach Tiffin makes that’s close in luxury class is the Bus 35CP but it was actually 37’ which was way bigger than we wanted to go but very nice.

[@onetpa]

Stacey and Tom, very much appreciate your valuable insights and views! Excellent video, very well done, thank you so much! We previously owned a Forest River Berkshire coach but traded for a Newmar Dutch Star for several reasons - completely different levels of Class A diesel pushers, but night and day difference in features and build quality. We had experienced horrible cross winds and big rig effects while driving the Berkshire on an interstate highway - one big reason for the switch: Newmar builds in a steering mitigation system which is a phenomenal feature that really makes the drive much safer, no comparison. And the build quality in the Newmar is head and shoulders above what we had. I think Tiffen is certainly comparable, we have friends who have a Tiffen and they love it too.

[@rvamericayall]

Thanks for those kind remarks & insight into your experience! Glad you are enjoying your Newmar Dutch Star! Safe Travels and Happy Camping!

[@leonwagenaar4479]

Thanks Tom & Stacey for an excellent video and just what and when we needed it! Hopefully bump into you guys in a TX RV park soon!

[@rvamericayall]

Hopefully so!

[@barryl1072]

Very informative, thoughtful and honest comparison. Thank you guys!

[@rvamericayall]

Thanks

[@kathymick6954]

As of March 2024, they now have a waiting list for your repairs. Call Tiffin to get on the list. $26 per night for full hook ups. You don’t have to be under warranty anymore. We are staying in the campground. Our coach is a 2020.

[@rvamericayall]

🆒 thanks for the update!

[@MrMrWrench]

Thank very much for your well-done and informative comparison. We have a 2020 Tiffin Allegro Bus. We have been to Red Bay before and after the Thor purchase and we could not really tell a difference. We have had warranty and non-warranty work done and we felt the prices were very reasonable, even inexpensive for repairs we had done. Keep up the good work.

[@rvamericayall]

Glad it was helpful!

[@leighmcqueeney9848]

So lovely to see you guys. The 2 Tasmanians loving Vermont right now

[@rvamericayall]

Thanks Leigh!

[@crash_childers5580]

Well done! Informative, interesting, and humorous at times. I'm a fan of Tiffin but can see the impressive differences between Newmar and Tiffin. My eyes have been opened!

[@rvamericayall]

Thanks Crash, hope you keep enjoying that Tiffin!

[@taber1969]

Enjoy y'all real conversations and great interaction between you two! Happy travels :)

[@rvamericayall]

Thanks

[@furbyfb]

Such a great conversation! Comfort drive on Newmar is EVERYTHING. So many Newmar benefits. But truly a prive point difference , but I know you are comparing two coaches you know and lived in well. Love you guys!

[@rvamericayall]

Thanks for watching and yes, we loved them both!

[@poppeye]

Another great video with a lot of good information about the two companies!! Love your new furniture!!!! Sure looks like South Dakota to me! 😉👍

[@rvamericayall]

Thanks Scott, but no on SD. Howard B has been the closest so far with getting the state but not the exact location! 😊

[@JCMercyGrace]

Very informative video, and is exactly the information we're looking for in our search for our next RV - a small dp motorcoach. I'd love to know where you are. Some of the pictures looked like CO, but then turn around, and not sure that's all in the 360 view in CO. Perhaps, but not sure.

[@rvamericayall]

Folks have already guesses Wyoming correctly but not the Campground yet!

[@n1uno1965]

Most wonderful thoughtful reviews of both companies 🖖🏻😘👍🏻🙏🏻

[@rvamericayall]

Thanks

[@csmith9189]

Great Information. I've been looking at Newmar and your video convinced me that Newmar will be our new Motorhome!

[@rvamericayall]

I think you will be happy with that choice!

[@dannysampson398]

Great Video, very informative!!!

[@rvamericayall]

Thanks Danny!

[@mattgreven7615]

I looked at a New Aire the other week--I was stunned how many windows didn't open. I really like being able to communicate with the inside kitchen while I'm grilling outside.

[@rvamericayall]

That is definitely a negative to the New Aire!

[@hbbadventures7689]

That was a good comprehensive comparison video between two good companies. It kinda looks like y'all are in Wyoming. Great scenery.....Howard and Betty.

[@rvamericayall]

Great guess, correct state but now let’s see if someone can guess the park! 🙌🏻

[@jimbertrand2499]

Great to hear your comparisons. Tweaked my interested about your Starlink experience??

[@rvamericayall]

Thanks and I’m sure we will talk about our Starlink craziness in a future video!

[@karensullivan9295]

Colorado is my guess. Great informative video. God Bless your travels

[@rvamericayall]

Curt Gowdy State Park in Wyoming!

[@kellycreech3580]

Thanks for the videos and review. Just curious what the difference is mpg between the two?

[@rvamericayall]

The Breeze gets better mileage. Probably 2-3 more mpg.

[@jeffhennesay2634]

Great review of both Tiffin and Newmar. That lake looks exactly like Red Rock lake at Red Rock state park in Iowa.

[@rvamericayall]

Thanks for watching, but not Red Rock Lake!

[@DJL625]

❤ the view and Newmar , thinking of a super C Supreme Aire ! Great and informative video !

[@rvamericayall]

Thanks

[@bettybanfield5121]

Love the new furniture. Does the center lift up to make a couch? Looks very comfy.

[@rvamericayall]

Yes it does & yes it is! Many evenings all 4 of us, that includes Star & Astro are all sitting on the couch! 😊

[@steveborchello4744]

Great video, great info. Safe travels. Are you in Wyoming?

[@rvamericayall]

Thanks & yes 🙌🏻 , now looking for someone to guess the Campground.

[@edwardmcgowan5044]

Great data points!!

[@rvamericayall]

Thanks

[@deborahwise9295]

Seriously consider going from our 2020 class c Tiffin to a small class A. Really interested in a New Aire but also wanted to consider a Breeze. Your video was very helpful!

[@rvamericayall]

Thanks

[@daisymae3511]

Wow! Quite the reviews!!

[@rvamericayall]

Thanks

[@jmdminiaturehorse63]

You have a beautiful rig.

[@rvamericayall]

Thanks

[@ocny4468]

The Tiffin Red Bay service process sounds like a nightmare. We presently own a 2022 Newmar but have never had to go to Nappanee for service (perhaps someday....) as the few minor issues we had upon delivery were taken care of by our dealer. Listening to you describe the service procedure at Red Bay has my head spinning. Although we did consider Tiffin when we were Class A shopping the distance to Red Bay was a consideration but the no-appointment policy that Tiffin has simply knocked Tiffin out of the running. We are in the Northeast and there is no way we would travel to Alabama without the certainty of a confirmed service appointment. Enjoy your Newmar---beautiful coach!!

[@rvamericayall]

Thanks & you enjoy your Newmar as well & consider going to the service center for your warranty work. You can’t set an appointment until you have something for them to fix but once you do give them a call and set an appointment. 😊

[@normangebhardt2092]

Enjoyed todays video. Prefer Newmar design and quality. Also rewatched the ebike and Blanco state park videos. They were nice to see again too. Thanks.

[@rvamericayall]

Thanks Norman, we always look forward to your comments. Thanks for watching!

[@normangebhardt2092]

@@rvamericayall Liike Paul Harvey used to say now for the rest of the story. After typing my comment today I layed down and wached some more of your videos. I fell asleep and dreamed I was working for the Tom and Stacey RV Repair Inc as an RV tech. After the Airforce thats what I did in the late 60s and early 70s. Must have been your voices in the background that triggered this dream. Always took pride in my work that there were never any callbacks. Every job at your facility was repaired correctly the frst time. You were so successful in your business that when the snow started to fly and the last snow bird had left for the winter you decided to lay me off because of no work. Isnt that funny? So there are no hard feelings. Dont blame you anyway. On July the 18th next week I will be 76. Too old to work anymore anyway. Have lived in southern Mexico for 20 years now ever sence I retired from 28 years in the plastics industry. Used to have a motorhome when I lived in Seattle. Best way to see the mountains. Thats the reason I enjoy your channel so much. You always have something interesting going on. Thanks and keep up the good work. South Dakota or where ever you are is a safe place to be for the summer with everything going on. Stay Safe. Norman

[@timf6916]

Good information

[@rvamericayall]

Thanks Tim

[@west5869]

Great video, thanks for sharing. We have a new to us 2018 New Aire with a sofa that looks like that. Can you walk to the back with the slides in? Our sofa is quite comfortable, but we can not walk down the middle.

[@rvamericayall]

We can but just barely, we have about 6”.

[@donwest5067]

@@rvamericayall thanks for your reply, that is more than we have.

[@roadhog6603]

Great review. Overall service and experience are important factors. But something else to consider are the structural design and engineering of production luxury DP’s. Newmar is heads and tails above their competitors in this category. I shopped around and looked at all three brands before settling on a Newmar for its superior engineering design and structural rigidity.

[@rvamericayall]

Thanks for watching and commenting! Newmar is really built well!

[@rogersantosmusicofficial2205]

Well, I'm now sold on Newmar, specifically the New Aire. Thank you.

[@rvamericayall]

We still love ours, you’re welcome!

[@carlaifera5254]

Love you guyz! 🙋🏻🌄☕

[@rvamericayall]

Thanks Carla!

[@donaldrucker726]

Thanks!

[@rvamericayall]

You’re welcome Donald. Thank You!

[@caniacstevehenderson7115]

Well done y'all 👍👍👍

[@rvamericayall]

Thank you 😁

[@garykrissteiner1004]

Great video! And I know exactly where you are (and would have recognized it even if I didn't know you were headed there!😄) You are at Curt Gowdy State Park in Wyoming. We really loved that park, even if it did snow on us unexpectedly! 😀 @BigDogRV

[@rvamericayall]

Thanks guys and absolutely y’all are correct! Crazy that y’all got snowed on, wow!!!

[@roydavis2242]

I would attribute the better handling on the Newmar more to the Comfort Drive than the weight, although the weight would help.

[@rvamericayall]

Good point!

[@johndvoracek1000]

Appreciate sharing your experiences, but since Thor acquired Tiffin in 2021 while Winnebago acquired Newmar in 2020, so the comparison is really Thor versus Winnebago, both seemingly with worsening corporate profit driven quality issues which you may have just escaped by the timing of your purchases.

[@rvamericayall]

We feel very fortunate, thanks!

[@petitchenil]

I would love to upgrade from my 32’ Tiffin to a 33’ Newmar but can’t give up the storage on my Tiffin. I had an older Itasca Suncruiser and wanted to upgrade to a newer one but went with the Tiffin at the last minute due to storage. Not real impressed with Tiffin and heard great things about Newmar, especially the insulation factor in the summer. Hard to keep to Tiffin cool when it’s 95+ outside.

[@rvamericayall]

Thanks for watching and comment. The storage is important!

[@jakenolan6121]

Hi, I may have missed it but what do you think of the comfort drive system?

[@rvamericayall]

It’s OK but not really the difference I thought it would be.

[@MRSTEEL15]

After the factor tour, can we order a Newmar there as well? TY I subscribed

[@rvamericayall]

Thanks Rick! All Newmar sales go through dealers and we strongly recommend NIRVC. Once you take your tour, give them a call and you can get them to price one for you. We ordered ours from them and the experience was tremendous. Good luck on your search! 😊

[@MRSTEEL15]

@@rvamericayall Definitely!!!! TY

[@mattgreven7615]

There are SO many stories about Tiffin and their goodwill service. 10 year-old Phaetons, they cover the roof rail cracks and soft floors in the slide? crazy. well out of warranty. That's just one story of I'm sure thousands.

[@rvamericayall]

Unfortunately that is probably coming to an end with the Tiffin family moving on & turning it over to Thor. 😞

[@mattgreven7615]

@@rvamericayall hope not. Then again, I’m 2 hrs from newmar, 8 from tiffin. So…decision might be made for me?

[@mgabrysSF]

The 'really' nice thing about the 'new' New Aire(s) is the 450 power engine for the size of the coach. Much zippier going up mountains with a shorter length I'd imagine.

[@rvamericayall]

That’s true with the 35’ model but we have the last 33’ model that only has a 360!

[@jimvanbeek589]

Do you feel 360 HP motor enough for your RV? How well does it pull your Jeep?

[@rvamericayall]

Absolutely, don’t even feel it back there!

[@mikestafford7077]

Things have changed at Tiffin. We have been fighting with Tiffin for 2 months about an issue we have had since we bought the coach new. The best I have received from Tiffin is if we brought the coach to Red Bay they would "help" us with the repair. Tbey would not define help, nor would they say they would do the repair. I have taken yhe coach to the dealer 3 times concerning this issue (2 of which were within the first month we had the coach) once to Red Bay, and two other times to mobile techs. I our experience Tiffin service has become Thor service and we would NOT buy another Tiffin just because of the service.

[@rvamericayall]

Thanks for the update Mike. That’s a real shame and we’re sorry to hear y’all have had so much trouble.

[@deborahwise9295]

Where did you get the lithium and solar package?

[@rvamericayall]

Mastertech RV in Elkhart Indiana

[@rightright6582]

Newmar does not offer thw 3343 , 33' 10"" rv anymore, is that right? What happened there?

[@rvamericayall]

Your right, we got the very last one made. I think they just wanted to go with one chassis and one motor to make it easier on inventory and save a little money.

[@ventureout001]

Does the breeze have a side radiator like the new aire?

[@rvamericayall]

It does not

[@bigdanc.8429]

For the money, personally I would prefer a 13-15 year old Prevost conversion as opposed to any new production coach.

[@rvamericayall]

Good point except sometimes parts are tough or even impossible to get. We looked into this because I love the 40’ Prevost conversation but the other problem is the cost approximately 7x more to get worked on than a newer coach. Good luck but you may want to look into maintenance costs. 🤔

[@dennismorrill5568]

Hey Guys FYI Fleetwood Has a Great Tour

[@rvamericayall]

Thanks Dennis, when we get a chance we will have to take the tour!

[@joemiles6917]

It looks like you could be in one of the Dakotas like south west part.

[@rvamericayall]

Almost but no! 😊

[@joemiles6917]

@@rvamericayall I can't wait to where that is.

[@dr.jerrygustafson7680]

Did I miss the MPG comparison?

[@rvamericayall]

No, but I think the Breeze gets a couple more miles per gallon.

[@dr.jerrygustafson7680]

@@rvamericayall What is your average MPG on your Newmar?

[@jamesjensen2544]

Please discuss price........

[@rvamericayall]

The Breeze is quite a bit less expensive, but we also bought the Breeze used.

[@cross9494]

Absaroka Bay Campground!!!

[@rvamericayall]

Nope, but thanks for trying!

[@rollingeezer]

Excellent video and I agree with your conclusions. I own a Tiffin Phaeton but was very close to deciding on the Newmar Ventana. We went with the Phaeton because the 40’ Newmar did not offer a king bed option and an option to vent the kitchen stove outside. Both are great companies. The only disagreement I have with your review is that the two models, Breeze vs New Aire, are like comparing a Chevy vs Mercedes. The MSRP (depending on options) for the ’22 Breeze is roughly $374,000 and for the New Aire is $590,000. In fact, a 37’ Allegro Bus is less than the New Aire. The New Aire is a small version of the top of the line King Aire. Unfortunately, Tiffin doesn’t make an equivalent to the New Aire which is why it is a wonderful option for anyone.

[@rvamericayall]

That’s fair but we were just really stating why we changed & then compared the two companies as the real comparison.

[@mattgreven7615]

wow--that could be ND, MT, don't think AR.

[@rvamericayall]

😂

[@user-dy9fo6wm5n]

Nice folks but man he cost difference between the New Aire and breeze isn’t even close

[@rvamericayall]

True that!

[@gregm7643]

Black Hills of South Dakota?

[@rvamericayall]

Close but no it’s not, thanks for guessing!

[@rvamericayall]

Close but no it’s not, thanks for guessing!

[@bjh3004]

Looks like Texas Hill country.

[@rvamericayall]

Don’t remember, sorry

[@KJRitch]

New Aires are a lot more expensive than the Breeze. They are in the same price range of Allegro Buses. When we priced out our 2019 Tiffin Allegro Red New Aires were about $150k more. I’m afraid to know what they cost now. Our Tiffin Red 37pa is a least $100k more MSRP now. We looked at the Newmar Ventana LE ( now Kountry Star ) which was similar price range as the Tiffin Allegro Red. From what I’ve seen of both when we were in the market in 2019 was the Newmar had a better build quality including paint. What sold us on the Tiffin was the floor plan and the comfort of the furniture. The Ventana LE furniture was uncomfortable and hard. So we compromised. We full time in our Red..Tiffin caulking of exterior seams is uneven and has small gaps that I repaired. The build techs just apply the caulk and run a finger over it. Newmar, if they don’t tape have techs with a steady hand. We’ve had to have a couple of cabinet doors replaced because the knob holes were drilled incorrectly. I had under warranty an additional furnace duct installed because the living room furnace burner would cycle on off due to internal over heating. I had to add over 100 screws to all the drawer runner glides because Tiffin only put in a couple of screws and the wood was too soft for the screws. Uses thin super glue to reinforce the screw holes. The double kitchen sink plumbing gets plugged up easily despite using wire sink in drain strainers. I have to take apart the drain tube and trap to flush out crud that collects which prevents the sinks from draining. The Furrion 3 burner stove top is a stupid design, you can only use two pots at a time. I’ve had to replace three led ceiling lights. Luckily they are on Amazon. Our two dinette seats and relner will have to get new Ultraleather because the leather is peeling from the backing. One of our manual night shades needs new internal parts again. Tiffin parts department is a pain to work with. They charged me $50 is shipping for two window shade parts that totaled $15. The shipped each part separately instead of combining the two parts. The main passenger living room slide isn’t centered. The dinette sliding window is very hard. We had our first year warranty done under Covid so we had to stay a whole month in May 2020 to get 30 items performed as they limited the service center to 7 bays with one tech. Luckily we stayed no charge at the service center campground. The service center is old and junky looking. The second year of service center repairs was probably express service. Several items were no performed to my satisfaction. I’ll go back to Red Bay to use other vendors but won’t use the service center ever again we still like our rig but Tiffin could spend a bit more time on build quality and choose better vendors. Probably will never buy another RV again especially during these unprecedented times.

[@rvamericayall]

Thanks for your comment & sharing your experience. I hope things get better with your Tiffin but I think you will be happy with the other vendors in Red Bay!

[@gregorydavis6516]

Hold your hat, the next type of motor home engines are going to be ELECTRIC. Carbon based fuels for engines are on the way out. Not only are the carbon based fuels getting expensive, they are also polluters. Tesla, is already testing an electric based van for living in. It's an exciting future for the motor home industry!

[@rvamericayall]

The future is always exciting! Thanks for watching!!!

[@KJRitch]

Having everyone switch to electric vehicles is pie in the sky. You really think the our “leaders” want us to have the freedom to travel? Climate change policies are just to enslave us in a dystopian one world order. Wake up.

[@Turbo_Todd]

Really this newmar vs tiffin comparison wasn't set up well. Tiffin has comparable Small luxury diesel. The breeze is not it. A Tiffin Allegro Red 360 33A (35ft) would have been a better comparison 360HP.

[@rvamericayall]

We were comparing our coaches not ones we didn’t own. We weren’t doing an apples to apples excerpt for the service centers. The Red is not a fair comparison either. We would have to compared the New Aire to the Tiffin 35 CP Bus!

[@Turbo_Todd]

@RV Texas Y'all. Ok i see. The Aallegro Bus usually compares with higher level Newmars since it is standard with 8.9L 450hp, 15K towing, etc. I see your point, tough to get an apples to apples comparison. All depends on what you want! Maybe if they made a short Phaeton DP!

[@rvamericayall]

@@Turbo_Todd 😂

[@sonny5973]

Those two are not the same class motorhomes...look at the price difference.

[@rvamericayall]

We never said they were!

[@anthonylicwinko9142]

Love you guys but is this a joke ? Kind of a rather useless comparison as the Newmar is a full sized class A diesel with 22.5 tires. A Breeze which has 19.5, s. Also the Newmar is about $150K more, so this is like comparing a row boat to a yacht.

[@rvamericayall]

The main comparison is the facilities & why we changed to the Newmar. We said we looked at the higher end Tiffins but they didn’t have what we were looking for in this size.

[@lucasbragg9493]

This really a bogus comparison. The breeze is barely more than half the price of the Newmar.

[@rvamericayall]

Yes, they are at different price points, Lucas. But since we have owned and lived full-time in both, folks were asking us how they compared.

[@joespurlock4628]

Hi Folks. I'm a little late commenting but hope you had fun at Curt Gowdy State Park, which I recognized instantly - lovely place, I fondly remember driving around up there and enjoying Granite Springs lake with my wife (we had a Mtn Cabin a bit further S around Red Feather Lakes CO, also a lovely area to be and would be very RV friendly area, alot less crowded than Rcky Mtn Ntl Park). Nice to ditch the humidity up at that altitude ! I'll shoot for Camp Russel campground, and I'll do one better: 41.180553829917, -105.23953261373963 🧐 Nice review, appreciate the feedback, am looking at a 2008 Newmar as a first RV purchase (sadly our homestead farmhouse burned and need temp housing - but wanted something we could then get out on the road with later and feel good about being able to service and be supported as we learn the ropes of RV-ing, Glad to confirm what I'd heard about it being family biz (in spirit even after the Merger) and craftsman with pride that assemble these things and that there's still a very reliable and customer friendly way to ensure service is available for it.