I have read most comments here about the inefficiencies of many travel agents and I think most people have the right to be angry about this and reasons not to ever patronize agents. As a travel agent myself, I feel so much ashamed about the actions of a lot of people that call themselves travel agents. However, I will like to make some clarifications. Time and space may not permit me to further my clarifications. 1. Many so called agents do actually buy their tickets from some established agencies or an agency staff and they do not have control over the flight tickets. Each time their customers have any challenge, they will have to revert to the agency that issued the ticket who in turn have to call the airline to get issues resolved. All this takes time and it’s like forever for a traveler who is having an emergency situation. In most cases, they don’t get it resolved that day and every delay may likely translate to more money to part with. 2. Some people actually work in an agency or a TMC (Travel Management Company) but technically they do not know about airline ticketing. Such person may be an admin staff or a finance staff but they make claim to be travel agents and they can easily prove that because truly they work in a travel agency. If you fall into such hands, you will be disappointed when challenges occur because they might not be able to provide the needed assistance, especially if it is during odd hours of the day. 3. Airlines most times are not helpful when dealing with travel agencies. Most Airlines do not work on weekends and when we call the dedicated account officers, they do not respond to calls. During after-hours, if you call some airlines the call automatically defaults to their call centers outside the country. You will be placed on answering machine for several minutes before someone eventually answers the call rudely and at the end not being able to solve the problem. They paint us black in the presence of the travelers yet they come to us every time to urge us to sell their tickets but when the need arises to help, they are not available. They set different rules for travel agencies and different rules for customers that are ready to pay them directly. Travel agents in Nigeria face myriads of problems with airlines that make it sound like they are dubious or they do not know their job or that they don’t care. Most airline staff do not have extensive knowledge of ticketing. They only know about the Airlines they work with and when issues arise, they are very limited in what they can do. A genuine travel agent has knowledge about most airlines, locally and internationally but we also have limitations in dealing with the airlines. The Airlines have the final say irrespective of what we know to be the ideal.
@SassyFunke3 жыл бұрын
Thank you for sharing this. Very very insightful 👏🏽👏🏽👏🏽
@needtoknow56952 жыл бұрын
Hello..I read through your comment and it very insightful.. It is possible to learn how to book ticket or become an agent
@emilycamou78352 жыл бұрын
Very well said.
@chiomaokafor65104 ай бұрын
I need to speak to you
@naijauncutradio41693 жыл бұрын
Booking direct with the airline is way safer and easier. I once travelled to Nigeria from London, and on the return leg, BA overbooked their flight and needed to get raid of some passengers and guess who they started with! Yes those that booked with agents and after that the flight was still overfilled and still needed to get raid of more passengers. That's when they started offering those that booked directly with BA a free seat on the next day flight PLUS £250 cash for hotel to give up their seats. I jumped on it, went back to family house and pocketed the £250 and enjoyed an extra night in Lagos! So yeah, booking directly with the Airline is the best and safer way.
@SassyFunke3 жыл бұрын
Wow wow wow! They got rid of those that booked with agents first?? 🙆🏾♀️🙆🏾♀️🙆🏾♀️ I guess that shows how important those customers are 😩😩😩
@ikhuoriatobi1392 Жыл бұрын
Please what is the best site to book an airline?
@kennyogundolani37983 жыл бұрын
Booking on Airlines Directly is The Best Funke. Thank you for this video.
@SassyFunke3 жыл бұрын
You’re welcome Kenny. Thank you for watching 🙏🏾
@olutolaaruna88543 жыл бұрын
Well I think some People use agents because they think it is stressful navigating on flight websites and scared of making mistake of booking wrong flights. So they believe using agents make them to be on a safer side.
@SassyFunke3 жыл бұрын
Well said. Thank you for raising this point! Yes the fear of booking wrong flights is true especially as most people are are comfortable/trusting of using online platforms.
@itzvanilla_tv69383 жыл бұрын
or being scam online too,bcus most scammers have airline websites too, how do you know the true airline websites to buy tickets from
@chuxyleea12223 жыл бұрын
Nice info and I prefer buying directly from an airline.
@SassyFunke3 жыл бұрын
👏🏽👏🏽👏🏽
@princeaghamiogie71543 жыл бұрын
Traveling agencies can sometimes give you good deals if you approach them way before your traveling time. Here in U.S. some airlines might be on sales without you knowing or doing some kind of promotion for a very short time. When you are booking late it's always good to go directly to the airline.
@joeprincejoeprince61003 жыл бұрын
Nice video sassy, but you didn't talk much about pricing. Which one cost more? Thanks
@Topcarinfluencer004 Жыл бұрын
Nice information from miss sassy funke, My questions goes like this 1. How do you make payment on the airline website 2. Is it that you book the ticket then make payment once you get to the airport or you do it on the airline website 3. What is the cheapest airline ticket, Note; Am just a JJC and I have never travel abroad before.
@risikatbalogun8556 Жыл бұрын
Don't believe it
@shondastacy Жыл бұрын
1. The money needs to be on your debit/credit card. You will get an option to fill out your personnel details and card information. It will de deducted from your back account.
@tariolusola40293 жыл бұрын
In my experience and from friends/family it’s better to buy direct. Whatever you think you save thru agents or packages may be totally lost once there is a need to change anything. The trust issue is silly cos airline staff also give personal attention to protect their jobs.
@nwadikepascal9181 Жыл бұрын
Thanks for all the informations...😊 I Appreciate All..❤
@Positive-canada-info2 жыл бұрын
Hello sassy, Thanks you from the information you share on this channel it really helpful, please can you work me through how to book my fly from Lagos Nigeria To Canada Toronto?
@danatinnocent78583 жыл бұрын
Always book directly with the airlines, most agencies if not all have huge hidden charges aside the so called booking fee.
@jumokejoie3 жыл бұрын
I book directly. It is cheaper, less stressful and I'm in control.
@emilycamou78352 жыл бұрын
Would appreciate the feed back. Thank u for helping every one. Lomota, ca
@anthonychikezie65753 жыл бұрын
I feel using agents are better because they can include packages like free hotels and free food during stop overs, at even cheaper prices than what the airlines charge for just the flight tickets.
@SassyFunke3 жыл бұрын
I understand when it comes to booking packages beyond just a flight. But if we are comparing just flights, I personally find that airlines are cheaper. But maybe not all the time
@ejima-jnr3 жыл бұрын
Good job... though i have been away from nigeria for several years now 😃😊
@charliewithlove43143 жыл бұрын
What is the best and reliable airline to go from USA to Nigeria? Can you give me a few. I plan to visit Nigeria for the first time this August and would like to book directly with the airline after reading all of your comments. Thank you in advance❤️
@blessingakandu1174 Жыл бұрын
I prefer buying from a travel agent because lots of sights are fake. It's better I pay higher to a travel agent than ending up paying to a wrong sight.
@askchefmatt67773 жыл бұрын
This is classic information sassy, thank you so much.
@rufusgodsondiary9619 Жыл бұрын
Thanks alot for this video. But I think u spoke down on agency alot. Know fully well that lifes depends on that occupation n u've got viewers. I think if no 1 in d world has an issue with booking directly from Airline, then there won't be need for agency company anywhere. Agency would charge u fine, but for every traveller, fine a good agency with better pricing n good customer care. Thats all I have too say
@SageTravels Жыл бұрын
Everyone just talk about booking directly from the airline. Unfortunately, some of them still book on a travel agency website thinking it’s the airline. 😅😅😅😅
@olayanjuabraham8352 Жыл бұрын
Thanks for this ma, may God in his infinite mercy keep guiding you for this kind of insightful video. Please ma, can Please share those websites where I can easily book tickets. Thanks
@devbachu70723 ай бұрын
Booked from airlines not agents they making money also you can look up an see when it's cheaper dates etc
@Travelmandiary2 жыл бұрын
I think you are amazing 🤩 Thanks for this valuable piece🙏
@SassyFunke2 жыл бұрын
My pleasure 😊
@TonyaFriend13 жыл бұрын
Its cheaper at the agent. But sometimes in emergency the agent isnt available and you have to leave a msg like at ASAP. They are nice but when ur agent is out you are screwed. I buy directly from airline only. They are aways there.
@SassyFunke3 жыл бұрын
This is good to know. Yes indeed the airline always there 👍Thanks for sharing.
@marywarfield992 жыл бұрын
I book with the airline myself because it's cheaper and I can control the whole booking. I use the Nigerian travel agent for my visa and booking with ois. But I prefer to book with the airline myself.
@shemikaspraggins94083 жыл бұрын
Sassy I love your blog! If you are not too busy on June, 15th Saturday I would like to invite you to my court wedding in Lagos Nigeria 🇳🇬. My first time in Lagos Nigeria
@heaventime9148 Жыл бұрын
How was it?
@udozorhemeka3 жыл бұрын
Directly with the airline, because if there's changes its easier to change ur date or cancellation.. I had a friend had the issue bought cheaper airfare from agency in London.. He could not change it, he had to buy new while waiting for refund.
@SassyFunke3 жыл бұрын
Firstly thank you for the love on my "deportation/removal from uk video". I appreciate the compassion so many of you showed. ❤️ So tell me Directly with Airline or with third parties? How do you purchase your flight tickets and WHY? Drop a comment below If you've had a terrible experience to share with either let me know too.
@chibabe19383 жыл бұрын
Good evening sis Please I want to know if I still have to pay for in country covid test am in Saudi arabia and I want to go back to Nigeria next week
@Incredible9423 жыл бұрын
How much for a us visa
@cynthiaeke743 жыл бұрын
Making a direct purchase from the Airline is wayyyyy better. I couldn't stress this enough after my current ordeal with a ticketing agency. The airlines I was to fly with made tickets flexible so you could reuse them at a later date, but it's been hell getting the agency to change my flight date. I mean several calls, back and forth frustrating emails, and now, a complaint to the regulatory body. I would have been able to amend my ticket if I had purchased from the airline directly. Just save yourself the stress, book directly with the airline. Plus, sometimes, they are way cheaper than advertised on ticketing agencies.
@SassyFunke3 жыл бұрын
A complaint to a regulatory body? Wow 😳 they really were not helping 😞 I agree sometimes the stress is not worth it
@Mark130919613 жыл бұрын
Ive looked up both options but have always ended up using an online agent or high street agent, why because theyre always (In my experience) they are cheaper.
@SassyFunke3 жыл бұрын
Wow that’s interesting to note. I always find that if it’s cheaper, there is a catch...like tickets are not refundable or stricter restrictions in general
@Mark130919613 жыл бұрын
@@SassyFunke well I accept if your likely to mess about with dates, it may be cheaper directly. Ive only once ever had to do that (and yes I paid about £70 for the change) but there are much much more options available using the likes of expedia etc (the usual online bucket shops)
@devbachu70723 ай бұрын
I booked directly with airlines it's cheaper travel agency makes money on you base on my own experience
@peacejohn8956Ай бұрын
Hello good day to you
@TheSolaenergy2 жыл бұрын
I always book directly with the Airlines never with an agent.
@AyomideSokoto7 ай бұрын
How much is to relocate from Nigeria to UK
@nonyeikechukwu56982 жыл бұрын
Thank u Alot for this wonderful lecture ..pls can u still lecture on how to apply for refund from any Airline from Nigeria if u decide not to travel again due to some medical issues or any other reason
@chibudojesus3209 Жыл бұрын
Please I need help my sister she is looking direct fight to guyana
@IveomaMedia3 жыл бұрын
I have never booked with a travel agent before, but as I read the comments I didn’t realize they hooked you up with free hotel rooms or anything like that. Very interesting
@SassyFunke3 жыл бұрын
Me neither. Some of the responses were eye openers too. Thanks for watching Iveoma ❤️
@adeniyiogundeko47973 жыл бұрын
I have read most comments here about the inefficiencies of many travel agents and I think most people have the right to be angry about this and reasons not to ever patronize agents. As a travel agent myself, I feel so much ashamed about the actions of a lot of people that call themselves travel agents. However, I will like to make some clarifications. Time and space may not permit me to further my clarifications. 1. Many so called agents do actually buy their tickets from some established agencies or an agency staff and they do not have control over the flight tickets. Each time their customers have any challenge, they will have to revert to the agency that issued the ticket who in turn have to call the airline to get issues resolved. All this takes time and it’s like forever for a traveler who is having an emergency situation. In most cases, they don’t get it resolved that day and every delay may likely translate to more money to part with. 2. Some people actually work in an agency or a TMC (Travel Management Company) but technically they do not know about airline ticketing. Such person may be an admin staff or a finance staff but they make claim to be travel agents and they can easily prove that because truly they work in a travel agency. If you fall into such hands, you will be disappointed when challenges occur because they might not be able to provide the needed assistance, especially if it is during odd hours of the day. 3. Airlines most times are not helpful when dealing with travel agencies. Most Airlines do not work on weekends and when we call the dedicated account officers, they do not respond to calls. During after-hours, if you call some airlines the call automatically defaults to their call centers outside the country. You will be placed on answering machine for several minutes before someone eventually answers the call rudely and at the end not being able to solve the problem. They paint us black in the presence of the travelers yet they come to us every time to urge us to sell their tickets but when the need arises to help, they are not available. They set different rules for travel agencies and different rules for customers that are ready to pay them directly. Travel agents in Nigeria face myriads of problems with airlines that make it sound like they are dubious or they do not know their job or that they don’t care. Most airline staff do not have extensive knowledge of ticketing. They only know about the Airlines they work with and when issues arise, they are very limited in what they can do. A genuine travel agent has knowledge about most airlines, locally and internationally but we also have limitations in dealing with the airlines. The Airlines have the final say irrespective of what we know to be the ideal.
@nazmuchowdhury59392 жыл бұрын
You are downgrading agents. All agents are not bad, Some of them allows installments, many people have not enough money for full payments. No airline do installments plan. Lastly I would like to say majority tickets sold by independent agents around the world. Not all customers are rift of by independent agents, that's not the cases. Good and bad people are everywhere in our life same as good and bad airlines also out there.
@reitaebohon78533 жыл бұрын
The fact that a person uses an agent shouldn't take away the responsibility of the airline to attend to their customer. If they do that, they are passing the buck. I am still able to access my bookings on the Airlines booking system when I buy tickets through an agent. Never had any problems there. I understand some Airlines are not as efficient as others.
@gbandeemmanuel35743 жыл бұрын
Hello Mrs, I'll like to discuss with you about this travels, it's important, I need more info...pls
@emilycamou78352 жыл бұрын
Hello sassy, i would like to no if the ajents in America work the same . A 3rd party for a flight ticit. I will ne goong thrrr in march, and so frighten about my travel. So much to do and tthinking not to get rip off by everyone. Maybe now i wont use an agent, evening though the prices are some what cheaper.
@garbaaudu36123 жыл бұрын
I love your videos
@Everlycece3 жыл бұрын
I’ll rather order for a ticket myself. Probably used an agent in the past and I felt like I wasn’t in control
@SassyFunke3 жыл бұрын
Yes! That lack of control is a valid point
@omoqueen31743 жыл бұрын
Very interesting channel my question is do you know anyone with a UN passport travel to cotonou to come to naija
@Adebimpe_v Жыл бұрын
Hello funke. Pls i have a British Passport. Do I have to get a transit visa if flying with KLM/AIRFRANCE if am traveling TO and FROM Nigeria .
@SilverFilmworks3 жыл бұрын
I always thought agents like Skyscanner were cheaper...
@francisoshike6476 Жыл бұрын
Nice to meet you beautiful sister
@igbokeanthony5981 Жыл бұрын
Alright, from Dubai to Lagos is hw much
@gbandeemmanuel35743 жыл бұрын
Hey please I need more info about how these agents works...
@ephraimchigozie83332 жыл бұрын
Pls if am coming to base in Italy what visa is the best to apply?🙏🙏
@user-uw2bu8hi2g7 ай бұрын
Can u asist me with visa i go pay
@katherineperry46493 жыл бұрын
Please sassy how can I get a student visa to Cyprus I need your advice
@itzvanilla_tv69383 жыл бұрын
sassy sassy sassy pls help us drop legitimate airline websites so that we will not be scammed
@estheragbontaen61732 жыл бұрын
How much is ticket from lagos to Edo state please?
@nezz20252 жыл бұрын
Thanks ❤️❤️
@whalesconcept46303 жыл бұрын
Hi sassy,i love your programs and may God continue to bless you for all you do. I have a question here,i needed to travel to nigeria for my mum's burial but unfortunately my international passport has expired but I'm a green card holder in USA.do you have idea of any of this airline i can board straight to nigeria while i renew once i get to nigeria because nigerian embassy seems to make things difficult here when it comes to renewal or getting emergency traveling certificate.i have tried doing that here but the time frame giving to me to get my passport done looks like next year after calling and making several findings,imagine that.i will appreciate a response.thank you so much.
@SassyFunke3 жыл бұрын
You are allowed to travel back on an expired passport. Speak to Delta to confirm if its ok. Many Nigerians have flown back to Nigerian on an expired passport.
@ellaben24973 жыл бұрын
The typical Nigerian hates to do any type of research so will always use an agent. Buying directly is better. In the US the agent business is dead.... people go to airlines or sites like Expedia..
@SassyFunke3 жыл бұрын
This is a point I forgot to raise and I think you are SPOT on. The typical Nigerians doesn’t have time for research. Also in the UK, the agent business is dead too. It’s crazy how they are still thriving locally in Nigeria. It just goes to show how habits and a way of being can define businesses.
@SageTravels Жыл бұрын
@@SassyFunkeThere is nothing wrong booking with an agent.
@tchoppofotso47222 жыл бұрын
madam please help me i wants to travel
@Dan1el5163 жыл бұрын
I don't know why people can't buy their flight tickets directly. It has more advantages than their party.
@SassyFunke3 жыл бұрын
Funny enough millions of Nigerians still buy tickets with third parties
@Dan1el5163 жыл бұрын
@@SassyFunke still can't believe what's hard in buying yourself. The only reason I think some people buy through third party is because of payment flexibility whereby you deposit like £100 and pay the rest a month before you travel. Other than that if you have your cash just book directly.
@Mark130919613 жыл бұрын
@@Dan1el516 because 99 times out of 100 its appreciably cheaper is the primary reason in my experience. Do it well enough in advance to get the etickets sent through and as long as you dont require changes it will be cheaper
@francisoshike6476 Жыл бұрын
Actually I want to write u directly at your email, just to know the possibility, am preparing travelling to Dominic Republic ?
@bettylawal51172 жыл бұрын
Agents are Devils, not ready to refund or solve the problems.
@djmax_kingofdjs10 ай бұрын
Poverty
@orukperuth63963 жыл бұрын
I need this
@kingsleyakioyame56452 жыл бұрын
I prefer a 3rd party agent
@janechibuikem18193 жыл бұрын
All true
@lingoz10183 жыл бұрын
Thank you so much, how genuine is wakanow for Visas processing?
@SassyFunke3 жыл бұрын
I have never used them but they are a proper legit company.
@lingoz10183 жыл бұрын
@@SassyFunke bunches of thanks 😊
@Azforexchannel2 жыл бұрын
@@SassyFunke thanks you for educates me here. Because I want to booked my ticket true this company
@done50603 жыл бұрын
Interestingly ... before the pandemic; it’s an agent who made me knew that if I fly back home using Emirates and my lay over is over 7hrs... he explained how I will go to a counter at DXB and request for hotel room! where I freshened up, ate, watch a latest movie ... I was astonished and flabbergasted because everything was absolutely free from Emirates!!!! Aszzzin Emirates gave me free hotel
@SassyFunke3 жыл бұрын
👏🏽👏🏽👏🏽👏🏽 I love that. You’re right that personal touch is something you won’t necessarily get with booking an airline directly
@jessjess3672 жыл бұрын
Please what agent or agency did you use??
@whizardfx42712 жыл бұрын
Pls what agency did it for you?
@cynthygold5507 Жыл бұрын
Hi ma please I think to you
@msjudith45983 жыл бұрын
Directly with the airline is the best... most agents are thieves
@SassyFunke3 жыл бұрын
Ahh “thieves” 😩 There seems to be a story there? What happened?
@msjudith45983 жыл бұрын
@@SassyFunke my parents booked their flight with a travel agent. They were supposed to leave uk on the 31st of December to land on the 1st of January in Lagos then take a flight from Lagos to Enugu. These people booked my dad on a flight for the 1st of January & booked my mom in a flight for the 31st December. They never notified them, we ended up finding out when we were about to the check in online. On that 31st there was no flight either. We tried to contact them but they were very rude & their only solution was do another covid test or buy a new ticket. We had to buy a new ticket for my parents & they ended up not using the one they got from the travel agent. I also had a bad experience with travel agents & since then I just buy my ticket directly from the airline
@innocentadewaleaiyenuro50493 жыл бұрын
Buy and pay small it exists in ITALY
@SassyFunke3 жыл бұрын
That is good to know!
@francisoshike6476 Жыл бұрын
My sister please should I have your email address,