Ninja Van founders on the three rules for working together | Lunch with Sumiko

Lai Chang Wen, Boxian Tan and Shaun Chong started logistics company Ninja Van in 2014. They share with Executive Editor Sumiko Tan their three rules for a harmonious work life. READ MORE: str.sg/wBtz
For more Lunch with Sumiko: • Lunch With Sumiko
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[@sapphirechin3114]

Dear Ninja founders, go read how bad your google reviews are. Delayed deliveries and uncontactable customer service.

[@limx6065]

fking hell the interview is dryer than the weather

[@ChirpyChat]

Nothing outstanding abt the quality of Sumiko's questions.

[@firstlast9384]

Ninja van has gotten worse… 3 times in a row now they say Delivery Failed - no-one home, WTF… I’m in a hotel with 24 hr reception, and no-one has tried to deliver …they are now useless … every time complain and nothing happens just apologies

[@weefangling5884]

Need to look into how yr agent are making delivery. I received my parcel left in front of my house gate under the sun & rain.

[@deschan2246]

Ninja van? Poor service. Cost is the only weak advantage. How long would it last?

[@thongmingwoei1838]

The worst logistics company can be named "Ninja Turtle".

[@user-un5yw9ob3p]

Ninja van. The worst courier company u will want for your delivery .

[@yanu3778]

have nice ☺️☺️ Lunch..

[@annieteo7169]

Not very positive review of the company.

[@CalvinK300]

Well done these guys! Very enterprising. Wish you guys & Ninja Van all the best!

[@octogory7369]

Ninja van in Indonesia (also known as Ninja Xpress) had applied an unfair commission policy to its partners following the increasing oil prices on September 2022. All Ninja Xpress outlets protested against this new scheme. They are hoping that the board of Directors to re-evaluate the scheme to ensure fairness in running their business.

[@DogeMultiverse]

Wow! We support

[@capricorn839]

Noted. No thanks. I will not use Ninja service

[@shakthishiva6453]

Using a Japanese branding to earn a righteous stand when your courier is the shittiest and horrible delivery riders who don’t adhere to instructions. Dumping the parcels on the grounds. Boycott this company! Shame on you all! Janio and Qexpress are so much credible and service oriented.

[@AtlasRega]

NinjaVan's a joke. Of the 7 parcels I've received from them, 4 were received after midnight (delivery guy didn't even bother contacting), and the other 3 arrived in terrible shape (these 3 parcels were from friends, they've assured me that the boxes were totally fine when sent out). The ads really downplay how horrible the service is, and the help center doesn't really "help" at all. A staff named Aiman was really rude to me when asked about why the parcel was still not delivered despite it being close to midnight. If you can't afford to hire more competent staff then at least run them through a more comprehensive course on being responsible delivery guys, if not decent human beings. 0/10 then, and 0/10 now. Shopee's delivery system trumps NinjaVan any day.

[@kresna199]

0:19

[@hendrik7502]

Jia you Ninja Van!

[@frostyphish7149]

Just interviewed with them 3 times for a finance position. Absolutely garbage working culture there - turned their offer down

[@roykreatiftanpawatescv3444]

HELP NINJA VAN MITRA NINJA IN INDONESIA

[@oranghitam4137]

Search for "Ninja van, Singapore, feedback". You will know everything. Dishonest and unprofessional. Amazon and ECMS will lose credibility and customers unless they improve working style. Hope this channel don't block this comment. These 3 guys of Ninja Van, Do you read your customers comment on your FB?

[@dianjunior1179]

Pls take care of your driver, now shorter don’t want to pull pallet out for driver, reason is their break time. U guys earn we work like a dog

[@jayduran1028]

ninja van accepts a delivery even the seller is scammer, we have no assurance in ninja van as a customer,, poor action no refund of money when you received a wrong items,,

[@user-xe6jn3ir8w]

Interesting management styles and golden 3 values

[@frankieteo6659]

The first time when I received a delivery from Ninja Van (way before covid-19 time), I turned down the unplaced order. I never heard of Ninja Van during that time. I thought it was a scam as I had not placed an order online but it was addressed to my location address and cash on delivery(more than RM150/- ++). Don't known what happened after that. Was it a scam when you or your family confirmed that no body ordered anything online ?? My son was below 18yrs old then and my wife is not familiar with online order. Later a friend told me that Ninja Van do exist. What a surprise.. and I saw the shop venue at Gala City, Kuching if not mistaken.

[@bestofzos6308]

1st

[@fancy1725]

I love Ninja Van!

[@Abbeysim]

The most incompetent delivery company for sure!

[@nurman910]

playing more of a good guy and turn looking at his partners lol