No More Drunk Elephant.

[@cheyennewoonsam]

He really missed the opportunity to call this video “addressing the elephant in the room”

[@catherinet.6584]

cheyenne woonsam and a drunk elephant at that

[@misskingsresale2666]

FACTSSSSSS 😂😂😂😂😂

[@MrWatchcollector]

now THATS a great idea!!!! Nice!!

[@nicholecorlett8985]

#addressingthedrunkelephantintheroom

[@brookswalker7901]

Oh my goodness so good. A lot of his videos have the opportunity to have a funny play on words title. Like his review video on the ordinary there is a top liked comment that said he should have titled it: “the good, the bad, and the ordinary”.

[@m3gmeg]

this is like the skincare version of a “we broke up” video

[@katherinepatrick1582]

Y /N this comment is great and at 1.4k likes

[@lilymengel]

Hahaha

[@Sbannmarie]

Y /N totally

[@Sbannmarie]

Y /N lol

[@marybernadette2812]

😔😂

[@JamesWelsh]

*empties Drunk Elephant shopping basket*

[@giuliafolli6657]

That's me! 😂

[@MiniMeags]

Lmao same

[@clementinetiff]

deserved

[@thaylinha]

Sameee

[@gabrieladaneshka5767]

I actually thought about this while watching the video. I knew you were on your way of buying them.. 🤣

[@sophiemelton7002]

Me: could never afford Drunk Elephant products Also me: wow they have lost my support they won't see another DIME out of me

[@curlycurl8326]

😂 same

[@ashlyndavidsen8341]

SAME!!!

[@Fiya851]

😂😂im new to skincare so i watched his old videos where he suggested this brand and i checked the price was like "it is expensive but he trust it so i will give it a go" but then i stumble upon this video THANK A

[@jadabug8313]

Thank god, I was going to buy it today but decided not too, I’m glad I saw it (:

[@TaunellE]

Lmao. Curel is better. At least for this one. I promise.

[@vybl08]

i cant even afford drunk elephant, wtf am i doing here lmao

[@vybl08]

Yemima Hutapea a lot of them are like more than 50$

[@yasminekalina316]

Vybl08 Let’s just say... $76-$80 for 1.69 fl oz ounces of a moisturizer or serum. I honest to god couldn’t justify that purchase.

[@karleemcnamara8049]

😂 I was thinking the same 🤣

[@yesiplayviola.dealwithit.7427]

I can’t afford it either

[@cyn32]

giving myself a reason to not buy their overpriced stuff 🤣

[@LuckyLondon62]

if i took a shot every time he said drunk elephant id be one drunk elephant at the end

[@wiktoria7199]

LuckyLondon62 for real tho 😂😂

[@MrMootube1000]

The alcohol poisoning 🙈🙈😍😍😍

[@sunscreen8667]

Lmao! No joke as soon as I read that comment an add popped up of some friends drinking 😂

[@uselesspitch]

😂😂😂

[@LLLadySSS]

Lmao

[@rylieroegge8936]

me: drunk elephant looks so good i’m gonna save up hyram: no more drunk elephant me: no more drunk elephant

[@fiancefreedomjourney]

😂😂😂😂😂

[@caithawkins2738]

Now you can buy like 12 “The Ordinary” products!

[@earlessroboticcat7102]

Idk why I thought of your comment as like Hyram is Plankton and you’re one of those bucket head fishes from the Spongebob movie 😂😂

[@kristyjoseph5301]

dead ass me today !

[@marietacsuan]

Lmfao that is literally me right now

[@catherinefall2823]

This is why people trust Hyram so much. How many times as a consumer have you bought something only to later find out that your values don’t align with those of the product’s manufacturer? It takes courage to change and grow and better yourself to become a responsible, honest consumer. Love you so much, Hyram. You’re the best x

[@kailyn7902]

I'm supposed to be writing a paper. I dont even use Drunk Elephant, but here I am.

[@camillaleonard7169]

Kally Kai my situation right now

[@sperrrin9954]

Same here 😂

[@soswovertherainbow]

How'd your paper go (it being a month later lol)?

[@kailyn7902]

@@soswovertherainbow lol on time and a passing grade 😎

[@soswovertherainbow]

Kally Kai good job! 🙌

[@glamwithjaylyn]

Ew they’re too expensive to be rude.

[@Hyram]

👏👏👏

[@sofiprincess7508]

Even if they were cheap... no brand should treat costumers like that.

[@adeleviuhko7186]

Right?? Not many if any other brand in their price-range acts this way. It's not exactly classy.

[@natalieroj]

Exactly!! 🤷🏻‍♀️

[@marinaalex0510]

You are so on point

[@tana1015]

if Hyram does NOT support, i don't support.

[@raquelrodriguez5672]

montana linden I had the same thought

[@ririzizy886]

I’m new to this channel and everyone is pretty positive about his review. Is he really trusted though? I’ve been getting few of videos and confused, is he like a dermatologist or esthetician? I’m kinda hesitant in trusting his reviews.

[@imdonenina]

Same!

[@hyebeautyh4006]

Word

[@shimetta152]

@@ririzizy886 he is not an esthetician but he knows a looot of shit i had very cystic acne and after listening to him my acne cleared up

[@amberwood1553]

Ive worked at Sephora since 2007. It was popular when in launched due to how clean it was and packaging. Now no adult purchases it. Young girls 10-16 come in and steal it or make a freaking mess with it making"smoothies" and gloping it all over the place.

[@Julie86Mac]

i'm 37 and purchase DE, as I use their products daily. Love them!

[@Yourfav_Suhani]

@@Julie86Macfinally atleast ur not a 10 yr old going in sephora and buying retinol

[@Hyram]

UPDATE: The response to this video has been a bit overwhelming to say the least. I never imagined it would receive this much attention. Thank you to all who have messaged me detailing your personal experiences, I value your honesty. For all of you inquiring: Tiffany, the founder of Drunk Elephant, reached out to me personally to discuss all that was stated in my video. We talked on the phone for close to 2 hours. While I stand by everything that was said in the video, I appreciated her vulnerability and authenticity during the conversation. She informed me of plans and strategies she has to internalize the feedback I provided, and I plan to closely view the behaviors of the brand to see what happens. However, I maintain that my stance towards DE will only shift when I see positive changes being made from the brand to customers. In the meantime, I believe that no matter what a brand/person has done in the past: *we should celebrate progress in any form.* Positive reinforcement is always better than negative, and I think we should respectfully and peacefully push for positive change. I hope at one point to be able to reintroduce DE products into my regiment, but in the meantime, I will watch and remain optimistic that changes will be made. I hope all of you can do the same ❤️ Thank you for your support!

[@AlphaFairy10]

Hyram thank you for the update! ♥️

[@katharynstong1209]

You're so respectful, honest and hopeful. Props 💛

[@kathrynjones9723]

How do you feel about Drunk Elephant selling to Shisedido?

[@michelleravelo5457]

Well Hyram please answer the last commenters question?

[@SH-wk6po]

@Hyram I'm assuming you meant to say regimen (a course of treatment) not regiment (rule of government or troops within an army unit).

[@augustine.c8204]

just wanna give The Ordinary a shout-out, their customer service is wonderful, even being such an affordable brand

[@aimeeclaire218]

Augustine. C remember when they went nuts though...? They did/said similar things to what Hyram was talking about DE doing in this vid! These skincare companies all need to lift their game...

[@LLLadySSS]

Yes!!! They answer so quick and give you a régime of you ask for one and don't know how to use multiple products

[@edwardlovrr]

I think the old brand owner committed suicide. He had really serious mental issues and it finally made sense to me why the Instagram page was crazy while the old CEO was running it

[@aamorJJ]

Rubber Duck wait what?? What happened someone explainnnn

[@valentinapalazzo3883]

They are Fab ❤the ordinary

[@waterywanderer620]

I didn’t know what drunk elephant was and when I saw the title I thought this was going to be an accountability video with you opening up about an alcohol problem.

[@adisonlopez181]

watery wanderer I don’t relate to this comment but it sure is funny😂

[@annasanchez263]

watery wanderer babe I was rolling at this comment 😂

[@nevaeh9837]

honey i am laughing so hard

[@nikitacole27]

😂😂😂😂 I love this lol

[@wanbywalby8240]

Girl same 😂😂

[@cinnagirl_0714]

Me: I want drunk elephant Hyram: We don’t like drunk elephant Me: We don’t like drunk elephant

[@alliecatxx7921]

You just copied every top comment.

[@cinnagirl_0714]

@@alliecatxx7921 soz I didn’t see them 😂

[@alliecatxx7921]

@@cinnagirl_0714 GIRL how?! Well bless you either way.

[@sinchanas76]

I saw blackpink 💕

[@nanaaldiana2029]

😂😂😂😂😂

[@katrinabergeon8190]

When I contacted Drunk Elephant for skincare ideas, they told me to buy their $90 minis kit (even though I’d told them what I’d tried already from it). When I contacted The Ordinary, the gave me a full day & night skincare routine 😍

[@sarahrose2000]

Katrina Bergeon how did u contact then? Through customer service?

[@katrinabergeon8190]

Sarah Rose Instagram DMs!

[@eitijieu7758]

Same! I contacted them using their deceim website and I talked about my oily and uneven skin tone bc of pimples and even attached a photo of me and my mom's skin conditions! They gave us a regimen and gave a brief overview of what will it do to our skin and they also did not recommend unnecessary skin-care/kits that would probably blow my bank account lol. They really have good customer service!

[@nusratrayhan7466]

I loved The Ordinary customer support. I put in a request to chat on their website and sent a message with all my concerns and a Deciem (the parent company) ambassador sent me a full regime from TO and their other brands and actually encouraged me to use a moisturizer from another brand they’re not affiliated with which felt so genuine

[@miriam127]

I really want to buy the ordinary. But they are sold out everywhere!

[@Alexandra-qh2gt]

Because it's DISRESPECTFUL. Drunk Elephant "to youuu."

[@kennedyloo9870]

luv that tiktok

[@oliviagrund]

HAHAHAHAHA

[@sophiefaltys8760]

that tiktok sounds is one of my favorites.

[@alyssafisher4798]

This comment SENT me Hahahaha

[@Icute]

I’ve watched too many tiktoks

[@Saracooper22]

As someone who literally just discovered your channel this evening, and has now binged approximately ten of your videos in a row, I have got to say: you have got to be one of the kindest, most empathetic, honest, and well-spoken KZbin personalities I’ve ever seen. I love me some snark and shade, but there’s something very refreshing about the way you deliver criticism even in your comedic videos. You always manage to temper your criticisms with empathy and a morally unambiguous sort of humor - I think the key is that I have never once seen you attack or berate a person/creator/company on a personal level, but instead you make in-depth, well-reasoned comments on the specific problematic or dangerous behaviors those people/creators/companies are exhibiting. You don’t make fun of people - you just honestly try to teach them. And while, as I said, I love me some good, old-fashioned snark, there’s just something so incredibly lovely, and genuine, and refreshing about your approach. Basically, all that is to say I’ll definitely be watching your channel from now on. As someone who has always been VERY lazy about my own skin, you have made me want to actually start using a skincare routine. Thank you, both for the entertainment, and for the genuinely informative content!

[@tigrezz0852]

Serephina Fae well said 👌🏼 and really impressed how mature at such a young age ❤️

[@kylief3536]

Beautifully said and I could not have worded it any better myself. I am so thankful I found Hyram’s channel!

[@paigecampbell7784]

Well said. I agree entirely!

[@divyasasidharan2960]

Serephina Fae aah thank u for putting it in words. I second that.

[@laurieogle2270]

Serephina Fae I too have just found this channel and absolutely love it! I just saw this older video and wanted to say exactly what you said. Since I couldn’t have said it more eloquently, I’m adding my ❤️ to your comment. Thank you for saying it so well!

[@skylermaxwell2778]

hyram: no more drunk elephant his skincare army: NO MORE DRUNK ELEPHANT

[@froyi7742]

Yep

[@kevinjanghj]

Says a lot about his ignorance and his fans'

[@jesee22]

@@kevinjanghj ignorance how? He addressed the problems

[@krisvallejo74]

people are such followers it's not even funny

[@muah06]

@@kevinjanghjit’s not ignorance when he’s bringing a problem to light.

[@juliennebringhurst]

As a future therapist, he really addressed this problem in such a respectful and reasonable manner. There seriously needs to be more people like Hyram out there. Thank you for all that you do! Wishing you the best out of your success!

[@whitneyhenry5755]

What are you taking in school? I keep thinking that's what I should study for and what classes in highschool helped you the most for your college / university programs?

[@rosaramirez8322]

Whitney Henry Im a therapist went to school for 6 years with a bachelors in social work and a masters in social work. You must get a masters degree to be competent and provide mental health support. At least in California so get a bachelors in any area of social sciences and then get your masters in one of the following: social work, school counseling, or psychology! Good luck it’s a rewarding career ♥️

[@bearybeom]

I want to be a therapist too and I agree- Hyram addresses things in such a respectful way and he really does his research

[@aminadrizielkhaldi2902]

@@rosaramirez8322 is it a well paid job economically??

[@emcarveth]

Future therapist here too! Starting my MSW this fall. Go social workers! ❤️

[@LorraStone]

“Difference of opinion does not mean a personal attack” 👏🏻👏🏻

[@triscaliston7447]

Hyram: No more drunk elephant Me (as if I can even afford it): YEAH no more drunk elephant!

[@Char-kd6bl]

1.6k likes but no comments?

[@SurendraKumar-fc2ej]

@@Char-kd6bl yeah it happens

[@aylinperez4328]

:0

[@BionicGuatemala]

Lol true

[@beadedguitar]

Now that DE belongs to Sephora I wonder if Hyram will break his distribution of his oroducts from Sephora. I have issues with Sephora's customer service. I hate seeing small companies being gobbled up.

[@christinescupoftea8899]

Glossier may not be perfect but their customer service was amazing. They were thankful for my critiques (some big hits some big misses imo), refunded immediately any products in question, opened the dialog with warmth. They gave me the time of day with grace and humility, said the input was very valuable. And you know what, despite the misses, I ordered from them again. That relationship makes so much difference.

[@Makena12]

Cancelldrunkelephant

[@CarolineHirons]

You are so incredibly gracious, kind, well-spoken and succinctly summed up exactly how I feel. I have recommended them for years, attended their UK launch party and continually used their products, including them in empties videos and my routines for years before they even launched over here. Everything you say is true. I officially asked for a response to Nathan’s behaviour via their PR, and was told ‘there is no response’. That was the official response. ‘We’re not going to say anything’. So to me, that is a full endorsement of him being completely dismissive of me and my expertise, and also happily endorsing his behaviour afterwards when he posted the Taylor Swift picture. All eyes are on this brand as they are looking to sell, and if they do sell to a Lauder or a L’Oreal, they will have to engage in a grown-up manner with their customers. That unprofessional, taking-everything-personally-shit does not fly with corporate. Their days of acting like they are owned by a wealthy, privileged white woman from Texas will be numbered. Thank you for your support.

[@GO-sz1nv]

Can I like this comment a hundred times? Tiffany is an absolute (slaai) salad.

[@amandatoodles351]

Caroline Hirons I appreciate you and Hyram speaking out about these issues. I’ve personally never had any interaction with Drunk Elephant or their customer service department, so learning of their treatment of paying customers was surprising. I thought it in poor taste, to say the least, when I saw the comments made about you that you shared on Insta. The dismissal of your expertise, along with the unsatisfactory treatment of the people that are contributing to their paychecks, is enough for me to look elsewhere for my skincare products. Thank you both for so eloquently and respectfully putting this information out there so that people like me can make informed decisions. No one is above learning and growth-I hope that in the future, they can learn to take respectful criticism and use it to further their growth as a brand or as humans. Thank you both for being so lovely and so professional, as well as so knowledgeable. ❤️

[@rachnix]

i never saw this post on your ig story, but as a result i’ll no longer be purchasing DE products

[@teresal9833]

How dare they disrespect Mama Hirons! 😡

[@rileyk7488]

What's the most hypocritical about this DE and Nathan R situation is that, Nathan R used to be part of the beautypedia team, and made a name for himself by "giving constructive criticism" (aka trashing) brands like SkinCeuticals which has been a pioneer in the industry in many ways with their own research and clinical studies to back up their claims (unlike DE). Yet somehow when the tables turn, he can't handle a little bit of different opinion, I wonder why.

[@IntoBlackHouse]

#1 reason to avoid a skincare brand: they don’t believe their products could cause any problem. That goes against science and is enormously biased.

[@hannaapperson2468]

As a person with sensative skin who breaks out from so many sensative skin products, I cannot believe they would say this 😳

[@shawneemorris3910]

Exactly! You can have the best and cleanest ingredients on the planet in your products and someone can still have a reaction. People have all kinds of allergies and sometimes they are so random you don't know what they are until you encounter it. Hell, I'm allergic to dental cement!

[@laulutar]

@@shawneemorris3910 and I react badly to silicones, which according to some "shouldn't be happening". Well, my skin begs to differ.

[@kaitlynstewart7672]

Hanna Apperson especially the idea that a brand could have a RETINOL product and claim that irritation is impossible!

[@BabyLove1D]

Their glycolic serum made me break out whenever I used it. I always thought it was something with my skin instead of the product until I realized it only happened when I used it.

[@rachaelgrace9235]

The Regina George of skin care brands lol

[@caitlin3072]

Yeah but Regina turned good so let’s hope Drunk Elephant does the same

[@LETITRIP98]

Caitlin I’ve seen some slightly positive change in their answers to customers. Even tried myself to ask them a question about irritation I got from using tlc Framboos and they answered politely, I’m impressed lol they seem to have realized they were wrong

[@ubetea]

my name is regina geoooorgeee

[@ccverus]

And I am a massive deaaaaaaaal

[@xoxogossip777girl]

The brad mondo of skincare

[@annikahunter8727]

Someone: *takes screenshot of drunk elephants rude remarks* Drunk elephant: Not true Them: But I saw the screenshots Drunk elephant: No you didn't

[@elizabethbrinkley3858]

but u didn’t tho

[@mariann3790]

@@elizabethbrinkley3858 so you're defending the brand? OK 👋 bye 👋

[@elizabethbrinkley3858]

that’s not what I meant bro😭

[@paintedlady56]

This seems to be a widely used “template” by many people and platforms these days... there is no such thing as the truth even when it’s right there for the world to see...

[@aishwaryapinisetti9889]

like a narcissistic toxic ex bf.

[@AK-xp9ii]

I’m just writing a comment so the video gets more coverage

[@coahomma6794]

This is so cute

[@aileincortez94]

Well done, doctor.

[@michellegoeshealthy]

awwwww

[@chuuvely5962]

We stan

[@ankedg]

so nice!

[@nouki000001]

Everyone’s skin is unique. I don’t believe there is any product that won’t irritate anyone’s skin.

[@lauriemyers3]

Anouk Moerman ^^this!Yes!!^^

[@phoenixmoon5580]

Agreed! Even purified water can cause severe irritation (to the point of hospitalisation!) in some people! So surely items with more than water in can cause problems!

[@thucnguyen3899]

Amen!!

[@alicepirola7077]

#TRUTH

[@alicec552]

I personally agree

[@CassandraBankson]

*WORD to all of this. Thank you SO MUCH FOR SPEAKING UP and being a living example that actions speak louder than words, or snarky instagram DMS. Appreciate you!!*

[@Hyram]

Thank you so much for supporting this video and sticking to what's right! I appreciate you too!!!

[@angelina-cp6jn]

hyram helps my skin, but he helps me become a good person too.

[@rananapier8424]

You should be someone’s PR manager, you are so articulate even when disagreeing!

[@maritza7176]

Drunk Elephant is an overpriced, overhyped and overrated skincare line. We love your honesty Hyram.

[@Hyram]

Thank you so much, I was so scared to say this 😭

[@kekeluvmyself]

Couldn't agree with you more girl. 😒

[@ethangonzalez1275]

Maritza so true. I got the free samples (protini cream and jelly cleanser) they are the most okay items ive ever used. Thank god I didn’t spend money on it

[@robertstanley9633]

Honestly all Sephora skincare lines are...no t no shade

[@daniellec8171]

🙌🙌🙌 Same with Tatcha!

[@tbori180]

Reminds me of lush when I told them I was allergic and they told me it was impossible. How can a brand tell you if you’re allergic or not?

[@stephaniecarvajal2982]

T BORI sameeee!!! I had an allergic reaction in store when one of their employees tested a body massage bar on me and my skin turned red/itchy and broke out in hives in front of him. I told the employee my skin is burning and feels really itchy I think I’m allergic to something in this, and he straight out said that’s impossible . I was shocked. I washed my whole arm and walked out of lush with a horrible allergic reaction on my arm! I don’t use any lush products anymore!

[@revuesdeminuit4071]

As a former lush employee, I'm so sorry you guys had that experience! I was trained to always ask people what their allergies were before putting any products onto the skin, so the fact that they flat out said it was "impossible" to be allergic is as dumb as it is harmful.

[@dorayon97]

Lush smells too strong. I thought they are made out of 100% fragrance. My nose hurt when i enter their shop

[@terryenby2304]

Woah! I don’t know if Lush is different around the world? But every time I visit lush in the U.K., I have found staff very polite, kind and open to listening to me and what I want and need.

[@ariannarivera8254]

T BORI if the skincare makes your skin red or if it sting like crazy that’s how you can tell ur allergic

[@clarachaput7000]

and this, children, is why we buy the ordinary and youth to the people

[@shanamamabear1226]

What happened to the Ordinarys granactive retinol, it literally has been out of stock forever now!!

[@shanamamabear1226]

@@NM-od3cr I have the retinol with squalene, but see no improvements with that, but I have not seen anything else, I will go on there, but do you happen to know what it is called?

[@_Https.maddie]

And CeraVeeeeee

[@Dj_croissant12]

TRUEEE

[@roryolivia4561]

And the inkey list

[@aeroplano2444]

take it from an immunologist and allergist that when a brand states that their products are not the cause of any irritation they don't know what they're talking about. RUN. hahaha

[@rae.wrx19]

aeroplano Finally someone said it lmao, people have allergies and sensitivities to all sorts of things. No brand is 100% safe from causing irritation.

[@aleksandralempart8305]

I have no 15 allergies and 4 autoimmune disorders. I felt that 😂

[@ashleyelizabeth8119]

aeroplano I love that you said this. Absolutely correct

[@sstacyss]

Yeah, some of their products give me red little bumps all over my face.

[@tammystiletto]

Like deva curl.

[@haileyvaught8555]

I respect hyram for not having a biased opinion on the fact that he loved the brand before, and he was able to speak up about it. RESPECTTT

[@susannaryan480]

Who else thinks Hyram should create his own skincare line?

[@lottetijsseklasen6143]

Yes please! And a online learning program. Or a book i’m fine with that also.

[@sennataylor592]

Rather than a skincare line (because there are so so many already) I think he should publish a book that compiles all of his skincare tips and philosophies

[@ivy4329]

Senna Taylor i mean just because they’re many skincare lines out there doesn’t mean he create one, like there’s many makeup lines but more are releasing.

[@Thetorturedpoetsdepartment2]

YES

[@stanzaschulz4339]

ME!!!!

[@b12233]

Once you remove even one person from your PR list for giving honest feedback - (And not even about the product itself), you lose ALL credibility. How can anyone trust ANY positive reviews of your product, or for that matter, trust the people providing them, when they are so scared to say otherwise. This is why people have trust issues about influencers and sponsorships. Thank you so much for doing this honest video, sharing your experience, and using your platform to demonstrate integrity.

[@Kimbyrleigha]

You are beyond pretty professional, articulate and so forthcoming and it’s refreshing

[@AmariMaisonet]

im starting to think that this brand is run by the Karens of the world

[@mikalshahi4861]

Amari Celenia lol 😂 😅

[@katiem2639]

have you seen the post saying 'karen' is equal to the n word its so funny

[@emilyguerrero5222]

Katharyn MacDonald i know right! How can they even compare it to the n word

[@laurenrosoff5919]

My ex friends mom is high up in their company and she’s a bitch

[@tehmaimed]

Cassandra Bankson said they're the "white soccer moms" of skin care and i wholeheartedly agree lool

[@tara26777]

There are people on the planet who are allergic to water. It’s physically impossible to make a product that NOBODY could POSSIBLY have a reaction to. Such an irresponsible and arrogant thing to say about your products. Someone having a reaction is not necessarily an indication of a bad product - it just means that product doesn’t suit that one person! Outrageous.

[@LexiRobinson-mj5pw]

People need to do better at knowing their own bodies and doing patch testing before diving into a product

[@DanielleLopreti]

Tara Daviie TOTALLY AGREE OMG

[@benbaby8129]

Tara Daviie www.truthtreatments.com thank me later👍☺️ they don’t have water in their products an medical grade🤓👍

[@gloriacarina1]

Allergic to water? We are 90% water.

[@extra_ice_girl]

I am one of those people who is allergic to water. I agree with your statement, anyone can have a bad reaction to anything at anytime.

[@wajeeharashid4167]

This seems like a breakup video. When you love someone so much- they leave or let you down. Drunk Elephant let you down :( But it is okay! We all are here to support you and love you! We will never let you down! Lots of love and well wishes Hyram!!!!

[@moonsun7779]

Came for the tea, stayed for your exquisite vocabulary. Hyram you are so well-spoken, you exude knowledge and integrity

[@muntsevr6829]

Sure ure a John Maclean fan lol

[@kristi8192]

I can't even put into words how much I trust you/your channel. Thanks for staying honest and upfront x

[@Hyram]

You are so kind Kristi- thank you so much ❤️ Means the world!

[@barbararecker8590]

As Dr Dray says, ANYTHING can be an irritant! I'm so surprised that a company of that status and popularity could handle criticism so poorly!

[@AndreaHa]

I just came from a Dr Dray video, she's so informative!!!

[@jenathent4840]

exactly. and they use plant oils in their formulations which can be incredibly irritating to a lot of people.

[@AndreaHa]

@@jenathent4840 they only use non-fragrant plant oils though, so for the most part they should actually be ok.

[@elieknaizeh]

@@jenathent4840 if formulators were to create products that are designed just to prevent potential irritation, then all products would be mild and catered for sensitive skin only and that's not the majority. Everybody has options and there are beautiful products designed exclusively for persons with sensitive skin and those that aren't and work beautifully for people with resilient skin. Everything in the right concentration can be irritating- even water.

[@jenathent4840]

Andrea Ha nope plant oils like sunflower, canola etc can oxidize and spoil the whole formulation causing irritation on the skin. Dr dray has made multiple videos discussing this.

[@DonWayneW]

Wow!! You are wise well beyond your years! Trust me, I'm 55. You make people my age seem completely ignorant of customer service. You are amazing! Even though your channel doesn't exactly cater to my skin type, I love watching your videos. Your scruples are far and above those of greater age. I don't think anyone that knows you could believe that you in any way condone their practices! You're amazing!!

[@noosahouseofdance8207]

❤️I just wanted to say Hyram, if you are the future of influencers I could not be happier. You are honest, insightful and respectful. I am proud to support your channel and know that there is a bright future for you in the skin care industry. Best of luck and I am glad to watch you grow as and amazing influencer ❤️

[@gracepontin]

This reminds me of jenna marbles’ apology about her fish, he’s such a genuinely caring guy

[@itscooltobeyou]

Lol I haven't watched her channel in years. I am so confused😂😂

[@taina.8327]

itscooltobeyou she bought a fish but she didn't buy a proper bowl for it i believe? so she apologized for it!

[@julesfrancis]

poor jenna is gone now

[@mikaylakarl6871]

@@julesfrancis gone?

[@user-db1ec2lw4w]

@@mikaylakarl6871 she took a break/quit

[@AnnaJiselle]

"YOU VOTE WITH YOUR DOLLAR" doesn't get more real than that

[@KinniMoo]

I love you so much! The fact that influencers fear giving honest reviews of a product because of what the brand will do if they don’t like the review tells me all I need to know about the brand. I am getting into the skincare game. I have found many influencers that you can almost feel like they are saying more to make the brand sound good than trying to share good information. You speak from the heart and I so respect the fact that you stood up for all of us. You will flourish because you care about people and the earth. Drunk Elephant will eventually fail because the seem to only respect themselves as the end all be all of skincare. I will not support a company that doesn’t care about their customers no matter what they sell. Much love and hugs!

[@danipop8939]

Companies like this arent going to do well with GenZ that generation cares about ethics and the small things that go into a company. They will literally boycott a company until they go out of buisness if they dont have good buisness ethics and actually show genuine care and respect for the consumer.

[@tisheyyates7859]

My generation takes no shit. We know what we are worth and what we want.

[@jjballetduckie.m822]

Tishey Yates periodddd

[@dataexpunged6969]

@@tisheyyates7859 I'm a millennial and I have just so much respect for Gen Z. Y'all speak your minds and stand up for people who have been oppressed, whether it benefits you or not. This generation is called weak and snowflake, but I think y'all are kind, caring and compassionate, but at the same time, do NOT take bullshit from prejudiced and mean people 💕

[@Ethereal_Moonlight]

[DATA EXPUNGED] As a member of Gen Z, that was so sweet, thank you so much!! ❤️

[@dataexpunged6969]

@@Ethereal_Moonlight you'll always have the support of most of the millenials ❤️ We stand by you

[@zionmoulder4422]

I love how the most skincare I do is washing my face in the shower and putting on moisturizer but I know about *all* the tea is the cosmetic industry.

[@clairewhitehead5217]

same omg

[@wasabi9365]

😂👏🏻

[@kimberlyv.3271]

don't forget your spf!!!!

[@espressoanon3040]

Lmao yeah I do that too

[@keliichic]

I heard that using no soap just water is actually good for your face. Just make sure to wear SPF moisturizer sis 😫

[@thomaswysocki1358]

I guess drunk elephant skipped beginner level marketing... 🙃

[@isabeldelong9577]

Thomas Wysocki bingo!

[@Ajsvdb]

👏🏻👏🏻👏🏻

[@lexikavanaugh]

Or even basic human decency

[@luiysia]

lexi kavanaugh yeah this isn’t a marketing class it’s a fucking sesame street episode 😂

[@Bmarie88]

Thomas Wysocki touché took the words out of my mouth

[@bethanm4981]

I know you’ll probably never read this, but thank you so much for your honesty and openness. Your transparency and respect for your followers is why you’re at the top of my list for any skincare recommendations. A big part of any community is having unity, so nothing but praise from me 🥰

[@kim-qt3jm]

I love your honesty, and how professionally you've addressed this!

[@Hyram]

I appreciate it babe! Thank you ❤️ I tried to be as unbiased and concise as possible

[@grapesNcoffee]

Sounds like I need to go work at Drunk Elephant... a customer service job where you don't have to actually do customer service 🤣

[@sydney88888]

Kasie Bell right? 🤣🤣 Reminds me of George on Seinfeld (if you’re familiar with the show). He loved working at Kruger’s Industrials because the owner didn’t care what was going on 🤪🤣🤣

[@kaym7704]

Technically speaking they probably use a 3rd party vendor for their first level of customer service and will only escalate to their internal staff if it can’t be resolved and is important enough to them.

[@MsButterflysting]

@@kaym7704 while that's true, the industry does do this & it should be considered common knowledge...it's the use of social media in their response to consumers that's a huge problem & liability for them...

[@bushrahussain7409]

Lol

[@Soprano2013]

Rough. 😂😂😂

[@carolina2672]

I saw this title and screamed "DRAMA." But seriously proud of you for being so honest 💗

[@Hyram]

I appreciate it so much 😭 Thank you for the support!! ❤️

[@katherine9798]

Its all drama and no honesty unfortunately.

[@tonimp4317]

This was my experience with them, too. Their eye products gave me really bad milia. My eye area was completely covered. Their response was I was lying and I was using other products. I wasn't because I specifically use one product at a time since I have very sensitive skin. All of my comments were deleted and I'm now blocked on their website.

[@angelinebiswas7611]

Omg 😳!!

[@sparkydoodle96]

i'll never be able to afford drunk elephant anyway but im here for the drama

[@PassionsAndCoffee]

Hahaha 😅🤭

[@Yokie05]

Story of my life

[@TheEowyn22]

You aren’t missing anything , it’s just meh. Just another company that has convinced people it’s fabulous because of cute packaging and expensive. There will always be people who think that the more expensive things are, the better they are. Whatever. It’s their money they are wasting.

[@DK-ur2rr]

🤣🤣🤣🙌🏻🙌🏻

[@terryessence4789]

You do get free samples at Sephora for your Birthday!

[@align.mental]

I was always “suspicious” about DF because their “suspicious six” list has no scientific rooting. And, I’m sorry, $90 for Marula oil that the ordinary sells for $9! There is no way it is 10x better or more ethical or more anything.

[@anonnymouz6826]

The ordinary is SHIT! Tats y its cheap

[@bums009]

@@anonnymouz6826 You wanna elaborate on why you think it's "shit"? Or are you just basing that opinion on the price?

[@angieb7761]

The Ordinary actually changed my skin lol I think I have about 70%-75% of all of their products and more than half of my regular skincare routine is The Ordinary :)

[@DigoronKavkaz]

Nothing wrong with silicones in skincare

[@pretelquetzal]

The ordinary is bu far my favorite skincare brand

[@Dreydrey_]

If Hyram started a college where we just sit and listen to him talk about skincare and then we get to try them and experiment with them throughout the courses, sign me up.

[@ashlynwest9049]

I love that you aren’t feeding into cancel culture and are just sharing your thought and knowledge for people to take from that what they will! It’s almost as if media has caused us to forget how to share thoughts and make decisions for ourselves without forcefully projecting them into others.

[@tnt8106]

I wish every influencer acted as professional and had as much honesty as you Hyram!

[@CherryJuli]

You can literally be allergic to everything out there. So, them saying their products can’t cause irritation is total bs.

[@rania-si9lj]

the protini cream gave me a literal RASH on my face. I went to Sephora and I got a refund but I will never be buying drunk elephant again.

[@xenon.ghost.827]

I got the birthday gift and i adore the face soap but the moisturizer makes me face dry and red

[@centrifugedestroyer2579]

Some unlucky bastards are even allergic to water (very rare, skin contact) so there's that...

[@mariethemagnificent2000]

I used it and it burned my skin.

[@theZmoee]

Their products irritates the heck out of my skin.

[@bridgetteirenee]

I was watching another video and saw this notification and my mouth genuinely dropped

[@vol.9543]

Bridgette Brown me too😱 😆

[@graysthenewblonde177]

Bridgette Brown me too!

[@dimitraspaho2061]

Me too 😂

[@GetWellSoonR.E.M.]

I was SHOOK

[@Krisx186]

Same

[@heatherholt4136]

This video is just another examples of why I love you’ you do care about us! Mot only have you made my skin very very much better but you care about us all even those who give you hate! You are a very good person despite all you have been through and it’s refreshing to me given all I go through that you are here to help me! I really appreciate this and all your tips and ease of buying products because I am legally bling and partially deaf and have super bad balance right now so the links are helpful and you never try to push all the expensive products on us! Yes they are recommendations sometimes but if your saving for that one and limiting on others it helps! Thank you so much!

[@jazlynroy3778]

Everyone who disliked this video works at Drunk Elephant's customer service

[@a_bookish_gemini]

Jazlyn Roy or is desperate to stay on or get on the PR list

[@MrWatchcollector]

amen!!!!

[@JamieLynApplegate]

I just spit my water out 🤣🤣🤣🤣

[@carinaoliveira5850]

😂😂😂

[@carissamccolley4472]

Or they are allowed to their own opinion just like you and hyram.

[@kalamoss5039]

I could never put my finger on it, but I sensed something was “off” about this brand. They clearly exude a sense of superiority and patronize customers. Never supported them before and definitely won’t ever now. Thanks for sharing.

[@marinaalex0510]

Suspicious 6 fearmongering tactic is way off to start with

[@VihaanManglani]

“I’m just a single youtuber” I don’t think he understands the power he holds

[@galvatrixv]

Oh he does...he's just humble

[@tkraft82]

Please stop taking this kids advice. He is in no way educated in skin care. He gives advice on what works for his skin. His advice on essential oils being in skin care is totally false. Essential oils have many many skin benefits! He is not licensed in skin care, and should stop what he’s doing with this channel.

[@chimmyslayin]

@@tkraft82 ok damn

[@flamingo_gamer7647]

@@tkraft82 everything he says is his opinion, people make their own decisions. Anyways, if you don’t like him why are you on his page?

[@BionicGuatemala]

He'sso cute I can't

[@amandahunt8641]

You are so unbelievably well spoken and intelligent. I hope you start a business one day, because I would purchase whatever it is just because you care so much about people and care about being a good human. ❤️❤️❤️

[@Hyram]

You are so sweet Amanda, thank you!! And no worries- I have many plans for the future ☺️

[@jessica.L.edwards]

Hyram If you’re ever looking for investors, HMU.

[@rsya.e206]

Me, who knows nothing about skincare brands : Wait, who is giving alcohol to these elephants??

[@Littleone124]

😂😂😂

[@aoifekun]

Ok ni lawak

[@chclementine]

genuinely made me LOL

[@genevievedecharmoy3948]

@@chclementine YOUR ANNOYING

[@MrSexydivas]

That was me too. I was like "They need to stop drinking"😂😂

[@kiloalphatango9637]

i just watched Dr Dray’s review (professional/ dermatologist), there really is NOTHING special about drunk elephant. :(. I'd say the elephants are not drunk...the people in charge are.

[@lovelyrita8371]

Lol!

[@erniechipdouglas9779]

Drunken skunks at drunk elephant

[@temimoshood8638]

When I saw the prices of thier products I quickly realized that the people who made the prices must have been drunk

[@tillyfergusson3773]

Why would you listen to someone that clearly has Anorexia but won't admit it?

[@alinejp]

Tilly Fergusson because she is a professional on her field, and no one should be judged by their illnesses. You know anorexia is a disorder right? That woman owes no explanation to anyone

[@deborahcotoc1092]

I appreciate you covering all points and being so mature and so respectful. God Bless your heart! ✨

[@GlamorGrowthTravelwithMica]

Break ups are so hard. I hate when I love a product and the product/company disappoints me.

[@katherine9798]

These people are being paid.

[@andrewmpereira868]

The quality and professionalism in this drag, I stan! This is what you call a corporate read! I appreciate the honesty and transparency and I can tell how genuine you are ❤️

[@noemigonzalez449]

The arguing is so true. I commented on IG that I had returned Slaai and disliked it and they basically treated me like a troll. I was in complete disbelief that my favorite brand had treated me so nastily.

[@kristinakeller3628]

I would love to see Hyram discuss how certain skincare brands treat their employees. I wish there was more information on this topic, because i think its important to buy skincare that not only treat customers right, but also their employees. From my own personal experience, and from others in the industry, its certainly a taboo topic, and frowned upon to speak up if a brand is mistreating their employees.

[@MellieDarcy]

I’m so glad I’ve never given any money to this company.

[@TrappedQue]

Mellie D: Me too

[@GeneTonics]

Same it was too expensive for me Lmao

[@rachelsweets]

Me too

[@radiantbritt]

Mellie Darcy same here

[@vol.9543]

Can we get a video of dupes or replacements for the DE products? 😉

[@alyssalynnxo]

VoL. yes I need to stop spending all of my money on them

[@taintedlife2618]

That would be a gag

[@LucyAmelia2000]

The shade of it all, I need this video 💀

[@ohmyjaee]

Please

[@samg9032]

Sephora brand y’all 💕 I love DE but it is very pricey

[@laboudj]

If you didn't speak about it, we wouldn't know. And I don't want to give my hard earned money to a brand that does not value customers' opinion. Courtesy should not be an option. Thank you ♥️

[@OuttaraLy]

WoW! I really appreciate your honesty. It is absolutely not your fault. Companies change just as people do and not every company that your are aligned with today will be aligned with your philosophy in the future or the other way around. I am so appreciative that I found you. I just found you this week and have been watching all your videos. I have been wanting to learn more about skin care but honesty I have never found anyone that had the same philosophy as I envisioned for my skin. That is until I found you. You make it so it easy and your energy is is so giving, honest, and selfless! I just want to thank you from the bottom of my heart. In less than a week I have learned so much from you. Thank you for everything that you put out into the world. You are making a difference! I look forward to importing my skin with everything I’m learning from you. ❤️❤️❤️

[@briannarios1301]

“Ethical companies are everything to me.” Omg I HAD to subscribe! 💕

[@christosegkos]

Hyram thank you for pointing out what kind of company they are. Its really important to me to know that the money i give to a company have value and respect. I never purchased a product from them but i was actually thinking of buying one today, thank God i saw your video. Im never buying Drunk Elephant and i make sure i let people know about them. Cheers. Keep up the good work!

[@beepboop4285]

I read this as “No more white elephant” and was like damn this guy must’ve always got a bad number during the game HAHAHA

[@mitsu9314]

😂😂

[@halleabbott7717]

SAME HAHAHAA

[@maraevelynn]

LMAO😂

[@martasoltys9091]

"The Truth is still the truth even if nobody believes it. A lie is still a lie been if everyone believes it." A 1000 petals. I have had to stand up for difficult things. Sometimes totally by myself. Thanks for your honesty. Thanks for making this video. It's very hard sometimes to stand up for your own truth.

[@pororou]

Nothing that ever comes out from your mouth is time-wasting. I really LOVE listening to you talk because they're just so informative and I feel like I gain a lot of new informations from you. Thank you for this disclosure, Hyram. You must be feeling sad since it was your favourite brand, but I hope you can find another brand that fits you best! Will keep supporting you. 💞

[@VelvetKate]

As it's quarantine and my skin has always been so sensitive and problematic, finding your videos has been amazing. You have helped me consider different products, enforced my concerns on items and educated me so much on what on earth is in my products (it's so mind-blowing all the stuff in them!). So thank you so much for being truthful and breaking it down.

[@ambercotrone]

I’m really impressed with you. I respect your passion for social issues immensely. You deserve more subscribers

[@DeezN00tz99]

lmao i LOVE when a person or company reacts to criticism with "ugh you're so negative", instead of addressing concerns, it basically proves all the criticism is right.

[@elissabatalaura]

Hyram is a perfect example of how to address an issue in a classy, well though out, manner, whilst simultaneously distancing yourself from said person and or brand. 👏🏽

[@beatrizfreitas51]

Proud to see someone with moral and etics! Congrats keep up with the good work, kisses from portugal

[@Thebreakfastpianoproject]

As a millennial, I’m so happy to see someone young responsible and intelligent on the internet. I’m 30 and “back in my day” my skin was run over by PCOS hormonal wars and the bleach prescriptions my mom gave me. Learning so much from you and Cassandra Bankson. I have hope now with some ceramide retinols and moisturizer to look 30 forever... still not good enough, as you will look 18 forever 😩😂

[@emilyvelvet4902]

Breakfast Piano You should also look at Dr Dray 😊

[@foggylenses91]

Don’t forget the SPF

[@lovelyrita8371]

Well honey, you’re only 30. Chill girl!

[@e11eohe11e]

I'm 29 and also feel this way. I wish I knew then what I know now.

[@CCSakura92]

One thing I regret is not coming across your channel sooner. I love how you're being down to earth and respectful as you are voicing out your opinion. Kudos to ya~~

[@LucyAmelia2000]

So...Drunk Elephant dupes video? 🍵🐘

[@VsLeo1]

Poison Amelia yaaasssss 😂

[@catsrcool9746]

Their products aren’t recommended by a dermatologist on KZbin (Dr Dray). Instead of dupes, look for skincare that actually works, is affordable, and is simple.

[@radiantbritt]

Lucy Amelia I have a dupes for DE on my channel 💙

[@elizabethepp9507]

@@radiantbritt which video?

[@adabrizuela9393]

This just popped up in my feed, you're incredibly well-spoken and I just had to subscribe.

[@kttttka3449]

Wow I remember taking a college English class with you at Byuh and now you’re making skincare videos👏🏼 how inspiring! Happily surprised this showed up on my feed😊

[@cecynay7369]

He went to BYUH? Cool!

[@bettybabberl9608]

I applaud you, Hyram for stepping up and taking a stand. Transparency is #EVERYTHING!!! 💜

[@mottabeatriz]

When I heard their ideals about how they’re the only brand that doesn’t give you reactions, I emptied my basket. My skin is very sensitive and a lot of their products have citric acid in their formulas (the component my skin usually reacts worse to). It’s very unprofessional and unreasonable for you to state ALL your products won’t give ANYONE reactions and call your customers liars when they tell you otherwise. 🤷🏼‍♀️

[@stephaniegarcia9003]

oo what products without citric acid work on your skin? I know its used to balance PH in products 🤔

[@dreamingangel18]

I feel you. My skin hates everything that isnt mild and gentle. I hate having to research an ingredient list and settle for aveeno and cerave because I know most, if not all, of their products wont irritate it. If they do my boyfriend gets the products and hes always excited about a moisturizer