Non HP Chip Detected - How to Fix Your Printer (New 7-2023 Link)

[@TM-bd7nf]

This just happened to me and it has absolutely turned me off ever buying ANY HP product ever again. What a crooked shady company.

[@lofaslofas4834]

I killed for example 5 pieces of HP printers cause of my angry. And this shitty rule turn me really angry like never before... totally agree with u. fuck that scammers!

[@auxiliogamers1398]

Obrigado, meu amigo! Consegui resolver o problema da minha impressora aqui no Brasil.

[@markd.7887]

Thank you so much! Note: If you have your printer setup for WiFi communication only, I had to establish a USB connection with my desktop in order to successfully downgrade the software. I wrote the person in charge of printers at HP about this issue, and I plan to file complaints with the appropriate agencies, as well as investigate participating in a class action lawsuit. HP was sued about similar issues that resulted in a class action settlement of $1.5 million in March 2023.

[@Aussieshar]

I've been on this for 2 hours now! Thanks for advising to remove WIFI setting and just connect via USB - Computer to Printer. I cannot believe it worked. I just don't know why everyone is becoming greedy.

[@LisaHPhoenix]

I just put in the old ones, updated the firmware, then put in the non-oem.

[@dianehernandez8107]

Thanks for your update. I still cant fix my printer and nobody lists how to update on Win 10/11 most are on Macs on this thread. I will have to buy a printer just to print anything. What HP is doing violates federal antitrust laws in the US. Their action to block non HP cartridges from being used in their printers is considered anticompetitive monopolization where they try to maintain a monopoly of power and control which products can be used in their printers. This is intentional anticompetitive conduct and a clear and obvious violation of US federal antitrust law. I plan to also file some complaints.

[@JacquelineHoughton-zp3zf]

Jackie@@LisaHPhoenix

[@brockbrawn1524]

Wow 1.5 million. They probably gladly paid that. Lmao what a joke.

[@lynnspark4529]

Thank you for the help!! To answer your last question of how to prevent future updates: Settings -> Printer maintenance -> Update the printer -> Printer Update Options -> Select "Do not check" -> Click "No"

[@mbrenengen]

Thanks Lynn. I was so frustrated by that point.

[@lisabrodie2295]

Thank you!!

[@RonThomas-yf4kd]

Followed the directions and it worked perfectly for me. I was able to shut off auto updates by also following the directions. Back in business and will never buy another HP printer. Thanks!!!

[@snowdrop1986]

Thank you. This saved me throwing this in the bin. Biggest mistake I made in a long time was buying a HP printer.

[@kenno251]

Well I went and made the mistake I bought an HP 2636 and you are right . After replacing both cartridges my printer will not work at all so I am so glad there are people out there like yourself to help us unfornate . Thank you and I will never buy another HP series printer of any kind .

[@margegrunow9346]

I will NEVER buy any HP again, will buy Cannon

[@JihadPowell]

How can they legally do this.

[@adrenalinehigh2070]

Tesla: “If HP can do it, so can we!” BMW & Mercedes: “Ditto!”

[@NFPC06]

Capitalism at it's finest...

[@clairebell876]

They even made a ad saying that non hp ink/toner is like putting a usb stick full of viruses into your pc

[@Heoi_Bikuni88]

​@clairebell876 I have genuine ink cartridges. And it still says it's older generation and can't be used. 2 full 952XL cartridges. Honestly, the best fix is to NEVER buy HP to begin with.

[@exstacc1886]

​@@clairebell876capitalists are nazis

[@JanetSmith900]

I will NEVER buy an HP printer again in my life after running into this problem. I had no idea I couldn't buy an off brand cartridge.

[@NoctisScarlet]

you're so right!!!

[@nataliecaudle8798]

Thank you for sharing this! So frustrating!! I am in graduate school for Nurse Practitioner and very dependent on my computer/printer right now. It was not a pleasant surprise when I attempted to print something for an assignment. My husband and I had nearly resigned ourselves to the fact that we were going to have to get a new printer. Thanks to your post, we have likely saved a few hundred dollars between a new printer and new ink cartridges. Thank you, thank you!!

[@mikebrock1965]

Thanks for posting this. I have the same printer and got this message last week. I just got the printer out of the trash to try the update and it worked. I connected the printer with a usb cable and it worked right off. I've been using ebay cartridges since the printer was new with no issues with the ink. I'm not paying $99 for HP ink.

[@LWOODSINGS22]

SUCCESS! Thank you so much! Printer had been working fine on off-brand cartridges for a year or more, and just stopped today, giving me the same error. Reverting to an older version of the HP printer firmware worked perfectly. First, turn off auto updates, as he instructed. Then, go to the link above, click your printer model, download the older firmware version and apply it. The printer will refresh, and you should be back in business. SHAME ON YOU, HP!

[@Aussieshar]

Seriously, I was thrown into this time waster this morning and it's thanks to you and the comments below that I managed to re-set. I was almost in tears. I couldn't stop thinking of other solutions and you are saviour. This greediness needs to stop. These companies should not get away with this. It's like rocking up at a supermarket with our own shopping bag and they refuse to bag it. You just need to stop HP. The only problem I have is because I played with my 6960 I can't print photos and I have to press another button Print even after I pressed the Print button.

[@PeteHall-qi4cs]

Matthew, you superstar. The updated link worked perfectly on my HP8730. Automatic updates are now off and HP can ****off. Cheers buddy, sending you lots of positive vibes from the UK

[@jesusturcios4302]

Thank you for your help! I did it with my HP 6978 and it worked. I did it via wifi, I did not had to connect via USB

[@MrTk1957]

I do not know who you are Mathew but I want to say a BIG thank you for resoving this issue. HP needs to allow people to make their own purchasing desicions rather than "lock" them into buying their products. Its like a car. You can buy original or non original parts based on your budget. Your instructions were clear and to the point. Good Show my friend!

[@yxmichaelxyyxmichaelxy3074]

They DO allow you to make your own decisions. They allow you to NOT purchase an HP printer. WTF??!

[@paulbrain99]

Great! This worked a treat for me. Took a lot of perseverance; I had to remove the printer and set it up as a USB printer for the firmware downgrade. During the firmware update/downgrade, it seemed to hang on 'Verifying Update' on the printer screen for about 10 minutes, then it suddenly applied the firmware and the cartridge message change to a recommendation. I also had to re-install the driver for the printer when setting it up on USB. I got this from the HP Support page. And then had to go through a lot of setup windows, ensuring I didn't let it report anything back to HP or allow it to monitor the cartridges. All working fine now though. Thank you for the video. 🙏

[@denisekillian4310]

I went to Reddit and searched for that individual and found him. The link and step-by-step instructions worked. Thanks a bunch!

[@richportinsuranceservices]

This upload of yours is so HELPFUL! Thank you for giving me a fix that allows me to use my printer. HP should be ashamed of themselves.

[@conniekessinger472]

I just changed my cartridge today and got the error message. Spent all afternoon looking for a solution before I found your video. It WORKED!! Thank you so much. 🤪

[@christinegassett4756]

Thank you for this video. I have the same printer and got the "non-HP chip" message a few days ago. I followed the instructions and now it works perfectly.

[@lynne2873]

After many hours searching and frustration about this issue for our HP OfficeJet 6958, your instructions/video were awesome and worked perfectly, with a little trial and error (but only due to my impatience with not following with your steps.). I also realized that I had to use a Windows PC to download the firmware: didn't work on my Mac. Thanks so much, Matthew. Also enjoyed your frustration: reflective of mine!

[@JohnButler-yh8dl]

Awesome, worked a treat on my HP 7740. Many thanks and I am fully with your comments in the video. My printer was *this* close to exiting the building at high speed. Vertically. Kudos also to the sites offering firmware downgrades. HP's line on this should be illegal under EU laws on restrictive trading practices.

[@JsonN-wq7cv]

Hope not a silly question, but can you point me to the section for 7740?

[@espt465]

LMAO !exiting the building at high speed!.

[@latiffbunny1284]

Where did he show how to fix 7740 or can you just tell me how to bypass it please. I got remanufactured ink and I need to bypass

[@leophoenixdragon6102]

I had the downgrade on my PC, but it doesn't found the istallation... how did you make it works?

[@cobblestone977]

Where did you download the firmware from?

[@Mettebfriis]

Thank you sooooo much!!! It worked with your very detailed video and the firmware from reddit. Regarding the 'turn off automatic updates' then he has this step that worked for me: On the printer display: Click Settings / Setup icon > Printer Maintenance / Tools Update the Printer > Printer Update Options > Do Not Check On the question "Do you want to turn on Printer Updates?" select "No" to off printer updates. Then press Home

[@janesmith4535]

THANKYOU SO MUCH. This worked for me, after 2-3 hours of trying everything else I could find, online. I have the office pro 7740 printer HP. I am done with HP products after this printer or the remanufactured ink cartridges stop working/no longer available.

[@sssafeawareness]

Thank you. I'd found the updates but couldn't get it to recognise my printer. Taking the cartridges out did the trick. All fixed...for now. Thanks again.

[@aurinator]

Thanks for creating this video and sharing the link, it solved the problem for my 6960.

[@tcrxpofficial5488]

Thank you so much for this. I got called into work today about our printer being out of office, (small healthcare office) and I proceeded to spend like an hour wasting my life trying to solve this problem. THANK YOU!!!

[@josephtudino508]

THANK YOU for posting this video.... I bought this $780 printer for $10 and ran into the same error message and thanks to your video its working... you and your contact from reddit are awesome...

[@Ana-gu8wn]

Life Saver!!!! Successfully followed your steps and was allowed to use the ink I prefer and have used for years!!!

[@travisdaerr4300]

Thanks, worked for my HP 6968 printer. Reset to factory settings like he shows in this video, then if you have HP Smart loaded on you computer you go to Printer Settings, then Advanced Settings, click printer update, then at the bottom you can select Do no check for updates and Apply and be sure to select "No" on the warning screen so it will not turn on automatic updates.

[@lizg3893]

Thank you so much for sharing and for all of your hard work! You have no idea how much joy this tip brought to my life and I hope many others.

[@lexisnexisdemonstrations9732]

HATE HP! Here is how to PREVENT printer from automatically checking for updates... do the following. Click into Settings on the printer itself, go into Printer Maintenance, Update the Printer, and make sure that: Printer Update Options is set to "Do not Check" Thank you for above, it fixed my issues Matthew.

[@TG21803]

Thank you, restoring to the factory setting did not work, but setting up LD firmware driver resolved the issue. You saved me at least $300.

[@AnnaLance-py4xm]

Thank you SO much! After trying everything else I could read about fixing this problem, your solution was the only one that worked! Bless You!

[@Slicer280]

Printer #7740 rolling back the firmware worked. Also allowed to cancel auto updates. Thank you for the fix

[@123amberf]

Thank you for this! I am now able to use my non-hp cartridges because of your help.

[@jcjohns4265]

Thank you! This just happened to me. I followed your instructions and found the website with the downloads - downloaded the version and yes, my printer now works. And, I found in the printer to stop updates so hopefully this doesn't happen again.

[@kasonm801]

Thank you so much for this video, we have a 7740 printer at the office that must have updated itself recently and we started getting this issue. I followed the steps and got it downgraded so we are back in business.

[@asheleysanluera1916]

I am so glad that I came across your video. It worked and saved me a headache of having to do so much research on my own. Thank you 😊

[@NutmegRose]

Thank you!!! I’m hoping they restored the links to the older drivers on that page but I’ll spend today looking around!

[@c77am]

I've had a really shitty last couple days and I was about on the verge of tears with my POS HP trash heap...long story short this worked. Thank you so much for posting this.

[@BigSteveT]

You sir are a scholar and a gentleman!! Thanks for breaking HP's stranglehold on consumers!

[@vascanj]

New subscriber here, your fix (aka the link you provided that is updated from the one initially provided in the Reddit post) worked!!! Thank you!!!

[@ChristinaAsher-h7s]

Thanks so much. I was about to purchase new cartridges and return the non HP's that weren't working. Now I will go straight to Reddit & dump the updates. Much appreciated.

[@jeffmueller9059]

Just did it today worked as advertised don't forget to turn off web services and auto updates

[@greatcowguru6329]

Huge thumbs up for this! Just sorted two of my 7740 printers which got updated last month. Thanks!

[@delitzaramirezmartinez]

I detest HP. 2 laptops busted and now this with the printer. Thank you for this, I will try it.

[@2003ranp]

Man, I love this video and I feel your pain with HP! Watching your video was funny! I love the humor! I was laughing because I am trying to get mine to work again with generic ink! They work great when they're working!

[@AmanuelWubneh]

I went through so many websites and only your method works. Thank you!

[@mbrenengen]

I am surprised. So many people are having this problem, you would think somebody that actually know something about computers would have a solution.

[@bryancarr1]

So what I did is, i had a set of cartridges that did work in the printer but the new ones I ordered didn't so I got my pick set and pulled the chip out, there is a little plastic thing that goes around the chip with legs on it that go in the holes. then I switched them over. it was very easy and it worked.

[@yxmichaelxyyxmichaelxy3074]

Yup. Voiding a warranty is always a good idea. 🤡

[@karlegeorge6577]

Thank you! Thank you! Thank you!. my printer now works again after following your video and downgrading my install!

[@richardchadwick9836]

Thank you Matthew, I tried this and I was stunned, it actually worked! You have saved me a fortune, thanks once again.

[@wendystarkebaum2538]

Thanks! I was halfway through my Amazon return when I found your advice. Easy peasy. I still hate HP but now I can use a cheaper ink.

[@yxmichaelxyyxmichaelxy3074]

'I hate HP!' continues to use HP. 😂🤡

[@jeanmiller2314]

I am enrolled in their ink program and they did this to me! They are the ones that sent me the cartridge! The only thing I can do is buy another printer as I don’t think I can manage what you did!

[@yxmichaelxyyxmichaelxy3074]

The ink cartridges in the Instant Ink program are THEIRS. If you decide to opt-out of their subscription, you simply return their cartridges and purchase your own. Your ignorance is not their fault. I haven't purchased ink cartridges in years.

[@malinwj1167]

Worked on HP 6962 printer. Windows 10. Used a USB cable - would not work over the WiFi. Ran the downgrade - the LCD screen turned off but the power button stays on; LCD screen comes back on with a green screen with numbers 12345; after complete the printer restarts. Told me "non HP ink blah blah blah"; click OK on the screen. Print a test page. Done. Thank you Matt!!

[@maksymtsybulskyi2642]

Hi, Matt. Where I can download old firmware for HP 6958? Thanks

[@DaveNiinemets]

I echo everyone else here - this is absolutely great! I was at wit's end trying to figure this out. Thank you so much for troubleshooting and finding the solution!

[@paulctracks]

Fantastic, just worked on my Officejet 7720 a treat!! How dare you HP, there are laws against this!!

[@susanbrown6115]

This worked for me, THANK YOU!! HP does really suck. My work sent me an HP printer so have been using that, but I bought the same cartiridges you had, and it just refused these. I always used Brother before, and never had these problems. How do you prevent software from updating? Otherwise we have to do this every time we install new cartridges? I guess the other option is to turn off wifi so it can't update itself.😄

[@mbrenengen]

If you can peel off the chips from the original cartridges and glue them in place of the ones on the replacements, that works. Otherwise, if you can load an old firmware onto the printer and make sure it never updates again, you shouldn't have the problem again.

[@marjoriejacobson5790]

followed the directions and it worked perfectly .. thank you .. curious to to see what happens when you order new ink with the updated chip. made sure I shut off the automatic update button under printer maintenance.

[@JacquesVermorel]

Thank you, you saved my life! ... or at least for the moment: I downgraded the firmware, and it works.

[@daedelus_]

Thanks for the updated webpage, still works!

[@daedelus_]

Though I had an issue with some of the cartridges. I could choose: every of the colour, and a different brand black, or a different brand yellow. For some reason yellow didn't work correctly with the black, but I suspect the (cheap) cartridges are the culprit of that issue.

[@golfnrunr]

Thank you Matthew, for the download. I, like many others, would gladly take part in a suit against HP for forcing us to purchase and use only their ink! Ridiculous.

[@billobrien7246]

THANK YOU for sharing your research and the link! Same as many have stated- your efforts really helped me avoid a new $$$ purchase for absolutely no reason. I too plan to contact HP and give them a piece of my mind...

[@KimberlyBAdams]

OMG thank you so much! It worked. Much appreciate your efforts!

[@Printerman62]

That works! Once the laptop was able to find the printer it downloaded a lesser version of firmware and it started printing. Make sure your laptop has the printer driver loaded on it. Then you're good to go.

[@betheirvoice76]

This worked for my HP6968. Thank you so much!!

[@donnathogmartin912]

This worked for the HP OfficeJet Pro 8710! After installing turn off updates go to Settings- printer maintenance- update printer - printer update options- Select do not check.

[@Numes]

This worked perfectly for my HP 7740! Thank you! P.S. It's nonsense that HP said the new firmware *will* allow non-HP cartridges if the 7740 was manufactured before Dec 1, 2016. If previous firmware allowed non-HP cartridges, then they can make any new firmware support it too - regardless of manufacture date.

[@felixferdinand9433]

Thanks alot you helped me save my company from unnecessary costs be blessed.🙏🏿

[@sandrasiegert1791]

The downgrade i got from the new link worked perfektly with my HP OfficeJet Pro 8718. Thank you so much!

[@CountryPami]

Thanks for sharing this... it worked seamlessly and I didn't have to take my carts out for it to find my printer.

[@lizmarshand2831]

UPDATE! so excited, got it to work. during my previous attempts to fix this, i had changed the settings to not allow any firmware updates but i set it back & now everything is working. thank you so much for this.

[@krystamadden2265]

Thank you very much for this! P.S. Your commentary during your frustration had me howling :D

[@davidfarley2372]

You rock man... it was easy thanks to you!!! They actually asked on my download if I wanted the Auto U D's! Pushing the right corner of the error message gets you further each time until you get to the update/ install I went all the way back to basic settings on my comp and it picked it up right away. I think it made it easier for the printer to find the hook up. 1st time for me Great job and thanks'

[@alonzobostonjr5567]

It worked perfectly! Thanks for your hard work.

[@stevenlee5900]

Thanks, I fixed my HP 7740 using your methord. Definitely I will never buy HP printer anymore. Thanks again, that is really a good solution ...

[@amaliafranzone296]

OMG! Thank you! You helped save me time and $$$. I've been considering switching to a lazer printer - but wanted to use the last set of cartidges I bought - which are off brand. Totally blocked me out and could not print. Followed your instructions and I am back in business. Next printer though - NO to HP!!!! LOL

[@3riversmoney692]

Worked great!!! Thanks a bunch for putting in the time and sharing it.

[@lemguntur]

Followed the instructions and downloaded it from reddit site. It worked. Thanks a lot !!

[@kristinanderson2555]

It worked! Yay and thank you, Matt! On the printer itself, I reset to factory settings, then turned off automatic updates. On my PC, I reinstalled my HP OfficeJet Pro 6978 printer, disabled the HP cartridge protection via the printer’s IP address typed into a browser, installed the older HP driver via the Reddit link, restarted, and voila! The only problem that I encountered was that, instead of searching for that original Reddit post to get the right driver, I lazily clicked a link posted in a comment thinking that it would take me to it. It didn’t. The original Reddit post is still online and working fine though. You just have to search for it. I saved a copy of the driver to my “bag o’ tricks” folder in case I ever need it again. The generic cartridges are working great now. Thanks so much, Matt!

[@mbrenengen]

Thank you for your very concise instructions! That will be helpful for others - which is what it is all about.

[@kristinanderson2555]

@@mbrenengen You’re a kind human. Thanks again.

[@angelawalters1975]

Sooooo helpful thank you , and Reddit has updated their links , thanks Reddit !

[@sportnation8885]

amazing ! I tried via wifi but was not working but then I tried the ethernet cable and it worked after 3/4 goes, it suddenly the printer screen went black and it done the update back to the old Firmware.

[@karamel299]

incredibly helpful !!! saved me from spending however much on a new set of cartridges.

[@CHAOSMOVEMENT]

I love how you started this video.

[@bernieol56]

Thanks for the updated links to the firmware downgrade for an HP 6968...worked like a charm! I too, will never buy another HP printer.....

[@jorgey1969]

Many thanks for posting this. Definitely when my printer breaks I will look at alternative printers

[@haydeepettit1875]

Thank you so much! I just used the link and it still works!

[@69Dartman]

I have the top end 9025 dual paper tray everything printer I got used low hours on eBay cheap. I had aa 9015 before but it didn't have the dual paper trays etc so I wanted the best version. It worked great for 6 months then the printer shut down because the instant ink bill hadn't been paid. The full cartridges were no longer usable because of it. I tried swapping the chips from my old carts, a couple worked, a couple didn't, so I reset the printer and loaded the older non locked firmware and disabled updates. It now prints fine with any cartridge, OEM or not, I feed it. It will complain about being a non original cartridge but you can override and it works. The firmware update is lock kinda hidden and I think once you run an update the disable option is greyed out till you reset it again. Just don't opt for Instant ink when you first setup the printer and don't allow it to auto update and you should be fine, otherwise you have to reset it and downgrade the firmware. I really like the printer, it can sit for months, then print quickly just fine. The print head is easily removed to be cleaned, and you can replace it, you can't with most other printers. I really want to get a good ink tank printer but so far HP doesn't make one to the level of my printer and the Canon one I'm considering with similar specs and a removable print head is stupid expensive.

[@melissastidfole7805]

Thank you! It worked, and you saved my sanity!

[@ChrisHellessey]

My guy! It works a treat! 🙌 Many thanks from Australia! 🏆

[@difer6701]

Thank you for sharing. I am using the same ink brand you are using. They are great.

[@michaelanderson948]

Nov 26 2023. Perfect fix. Just download from the link and run the program.👍

[@musheer5711]

this has worked on my hp 6978. thank you for helping us saving money

[@TheCozyLace]

can you tell me how you got this to work

[@metalbearuk]

I am on their Instant Ink programme, and it suddenly said 'non HP circuitry detected' this morning even though it's their cartridges in the machine! Turned it off and turned it on again and it worked!

[@nicolasgerarduzzi5244]

GRACIAS POR TANTO !!! Lo hice en una hp 6970 todo un lujo. Gracias !

[@jamieelliott3723]

Thanks mate, took a bit of messing around to open the file. opened in chinese first but eventually came through. cheers. oh if anyone is reading mine is a 7740 pro

[@lindseyuzzle8826]

Thanks so much for this fix. It will be a cold day in ____ before I buy another HP printer.

[@KokaBoothAmphitheatre]

Thanks for this video Matthew. Has anyone figured out how to get around printing with black ink only when one of the colors is empty? You can't print anything unless all the colors have some ink! UGH!

[@lindsaydarrimon8411]

Thank you!!!! Solved my problem. Loved the video, swearing and all. :)