What is Mercedes me Charge? | Setup Guide

This video details a full guide on how to complete a Mercedes me Charge Card Activation!
Charging in Public with an Electric car or Plug-in Hybrid can be a tad clunky in the UK. The reason...multiple chargepoint providers use many apps for public charging.
So Mercedes-Benz have designed a service that works with the major chargepoint providers in the UK and the rest of Europe. With over 275,000 chargepoints in one provider, this will significantly reduce the numbers of apps needed to charge your All-Electric Car or Plug-in Hybrid.
Mercedes me Charge uses the existing Mercedes me app, one payment method & one itemised bill every month. It works with MBUX natively so once activated, you can initiate a charge from the multimedia system itself as demonstrated in the video, the Mercedes me App or even the Mercedes me Charge card.
🚨 IMPORTANT! 🚨
Please note Mercedes me Charge is not a free Mercedes me service and is billed annually however on some selected models, this is included free of charge for a set time. Please check on the Mercedes me Store or with your local Mercedes-Benz if you're not sure and as always this will vary from country to country.
Mercedes me Charge Portal:
eu.charge.mercedes.me/web/dai...
(Please DO NOT use this link to initially set up Mercedes me Charge, only use this link to view the map or once you've finished the initial set up process in the video).
Chapters:
0:00 Intro & Charging in Public
1:50 What is Mercedes me Charge
3:15 Mercedes me Charge Setup
6:39 Mercedes me Charge Demo
10:11 End
#SandownMercedesBenz #MercedesBenz #MercedesTutorials
The adapter dongle for USB-C in the car
bit.ly/USB-CtoUSB
I use these for all things USB-C! Compatible with all models of Mercedes-Benz that feature USB-C ports and Apple products too.
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📣SPECIAL THANKS📣
Shoutout to Sandown Mercedes-Benz in the UK for providing access to the cars you see in the videos!
Cars supplied by:
Sandown Mercedes-Benz
bit.ly/SandownMercedes-Benz
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All music in this video is from Epidemic Sound:
Can You Feel Me (Instrumental Version) - Love Beans
Hey Should Have Been Me - Onda Norte
Talk About It (Instrumental Version) - Alder
Epidemic Sound - over 35k songs & over 90k sound effects
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🎥 B-Roll clips obtained from:
Pexels
Daimler Global Media & Mercedes-Benz Newsroom (used with “editorial purpose permission”)
Thanks for watching!

[@joshcoupland7208]

Amazing! first video I've seen on KZbin explaining Mercedes Me Charge!!

[@npoleary]

Thanks Josh! 😇 Glad you enjoyed it!

[@benstagdospain]

Thanks, Nick your videos are brilliant. Perfectly paced and so informative. I just got my EQC (which is amazing) and just set up the Mercedes Me charging with your video. Please keep producing these videos :)

[@npoleary]

Thank you Mark! Glad you’re enjoying the videos! Ah awesome! Love the EQC, one of my favourites! 👍🏼 What colour did you go for?

[@grandad1969]

Thanks Nick - this has really helped with my 'range anxiety'. Loving the GLA250e

[@markwilcock7932]

Had my EQC nearly one year and now understand Merc ME charge, well done excellent video, my family are camping in the new forest next week and are more confident now we understand charging rather than just at home

[@npoleary]

Ah awesome Mark! Thank you! And glad you’re enjoying your EQC! 👍🏼

[@benstagdospain]

I just got my EQC (AMG prem plus) last week. Wow what a car

[@presentationplus-ups]

Massively well done video, Nick! I'm working on a project for MBUSA and your video is a big inspiration...tip of the cap!

[@npoleary]

Thank you! Glad you enjoyed it! 🤓

[@honjam]

Thank you for such a clear guide through a complicated process.

[@npoleary]

Thanks Honey Jerram! Glad you enjoyed it! 😎

[@msadique386]

Brilliant, very useful, was stuck trying to work this out

[@HousewerkRecords]

Nick, the videos you produce are absolutely excellent. They have helped me discover everything I need to know about my Mercedes EQC. Huge thanks to you and I can’t wait for the video. Cheers

[@npoleary]

Awh thank you! Glad you enjoy them! Maybe one day I might have a team and they’ll be even better! Fingers crossed! Let me know if there’s any particular topic I haven’t covered or something you would like to see! 🤓🙏

[@muttakinc2281]

Thanks so much for this just got my new EQA and was trying to figure this out.. well explained you are the man

[@npoleary]

Thanks Muttakin! 😇 Glad you enjoyed the video!

[@darryl1139]

Another great video Nick. Thanks very much mate 😀

[@npoleary]

Thank you Darryl! 😎

[@joffs123]

Superb, Nick. Thank you

[@npoleary]

No problem! 🤓

[@rossfree8854]

Great video Nick, thanks 👍🏻

[@npoleary]

No worries! Thank you Ross! 🙏

[@TL1000S97]

Thanks Nick O'Leary!

[@antonioluciovivaldi]

Brilliant presentation

[@npoleary]

Thank you! 🙏🙏

[@MrEddavys]

excellent video. so helpful.

[@npoleary]

No problem! Glad you found it useful! 🤓

[@georgemegila9872]

thanks Nick great job, I did set it up and to be honest didn't know how to use it, so thanks to you have some clue..

[@npoleary]

Ah thank you! I hope to cover this in the future! (poss next year now)

[@crisholmurb007]

Great instruction for a new MB EQS owner like myself ;-)

[@npoleary]

Thanks Chris! 🤓🙏

[@noreksko]

0:25 love that paintwork 🙂

[@Uniquecapture]

Very useful thank you

[@js-amg]

Good video thanks Nick. Like all things there are good and bad things with technology. Manufacturers need to come up with a plan of achieving 500km or more on a single charge that will allow you to get back home. Unfortunately not all charging point are in a prime location where you can wonder off for a coffee while you wait. Plus what are you going to do when its pissing down rain and who wants to sit in a cold car for an hour while your itching to get home to a dry warm fireplace waiting for the car to charge up. Until car makers work out a longer distance the disadvantage out weigh the advantages and the added costs and inconvenience doesn’t help make a sale either.

[@ivb815]

Thank you!

[@kevinbegley5881]

This is brilliant Nick, massiving learning for me on charge points! Never heard it explained as well this 👍

[@npoleary]

Thanks Kevin! 🤓

[@pinkcitypictures7224]

.Nice style of presentation ..Keep it up Leary ..Your friend amit 😅👌👌👌

[@npoleary]

Thank you! Glad you like the videos! 🤓

[@Markyreg]

Hi Nick - another great video as always thanks 👌

[@npoleary]

Thank you Mark! Glad you liked it! 🤓

[@wojciechmaajowicz7779]

Great as always

[@npoleary]

Thank you! 🤓

[@jsinghdhillon2018]

Hi Nick, good information thanks 🙏

[@npoleary]

Thank you Jag! Glad you liked this week’s one! 😇

[@henrikdaugaard400]

Can you please make a video about best charging practice and what Mercedes recommend… 🤞

[@npoleary]

I’ll add it to the list Henrik 🤓

[@lance8521]

Hi Nick, Just started watching your videos and they're brilliant. May I ask, does the system pre heat the battery before arriving to a charger and how?

[@npoleary]

Thank you! Glad you love the videos! I upload one every Friday at 4pm 😎 Yes it’s connected to the pre-entry climate control system 🤓

[@tay8920]

Hi. Can you care to explain the "Mercedes me Charge M or L" tariffs please? which is better? and also is the BP pulse extra package needed?

[@npoleary]

I might be able to cover that in future if I can get access to another Mercedes Electric car. But I’ve read the packages are quite easy to choose, there’s a page in Mercedes eBrochures detailing what each ones costs and the price per kW etc

[@StalkerGaming24]

Hi Nick! Thanks for all informative videos. Love them. I have a quick question for you. How can I reach out to Mercedes Software team to file an issue with Canadian Mercedes? Canadian Mercedes which has traffic signs recognition cannot recognize signs in the construction zones. However this feature works fine in European Mercedes.

[@npoleary]

Hey Dhaval, thank you and glad you like the videos! Really sorry I wouldn’t know, is there a Mercedes Head Office where you live? There is the help section on the Mercedes me app but I would imagine it’s for Mercedes me related enquiries only.

[@StalkerGaming24]

@@npoleary Thanks for the reply. Yes, I have also send a message using contact us form on the Canadian website but haven’t heard anything back. It’s been more than a week. I couldn’t find a way to reach out proper team to report this issue. I will go and ask the dealership nearby. Thanks again.

[@johnhalfacre2424]

Hi Nick. My wife has collected a new GLA 250e this week. Your videos have really helped us get the car set up, so thank you. My question is - we have set up the Mercedes Me app. It looks as though we can create our Mercedes Me Charge account through the App. On your video you did it on the website. Can we do it through the Mercedes Me app or do we have to use the website?

[@npoleary]

Hey John thank you! 🤓 glad you’re loving the videos! You can give it a go, I know it was in the process of launching via the app but I haven’t tried it personally yet. If all else fails at least then you know you’ll be able to do it online 🤓

[@johnhalfacre2424]

@@npoleary I’ll give it a go. Thanks Nick

[@mikeslater4043]

Hi Nick, Picking up my new hybrid on Monday and found your vids really helpful, thank you... Im planning to drive through Spain in May so do you know how widely accepted the 'Me Charge' is in Europe?

[@npoleary]

Oooo very nice! Quite a bit actually! You can check out the full coverage here: eu.charge.mercedes.me/web/daimler-gb

[@mikeslater4043]

@@npoleary Hey thanks for the quick response... Well I have waited 16 months for the car so it needs a 'run out' 😂

[@waseemafzal7224]

Hi Nick Where can I find out which "brands" of charger are compatible with the Mercedes mecharge? I've used ionity but there aren't many of them around. Thanks!

[@npoleary]

Sadly there isn’t a list as they’re being added all the time but…. You can view them on the multimedia system in MBUX when searching for charge points and on this website: eu.charge.mercedes.me/web/daimler-gb

[@egonwodo8121]

How do I use the card itself if I don’t use my dash board

[@npoleary]

Ah it’s contactless 👌🏼 Just wave it in front of the Mercedes me compatible chargepoint

[@Uniquecapture]

I'm curious, what happens if you activate the charger from the car and then before you get out of the car someone else plugs in their car?

[@npoleary]

Hi Will, it only works when you’re in close proximity but yeah I was curious of that too! I might try it out one day!

[@vencygomes4243]

Hi Nick a nice video I'm just struggling to set up Mercedes me charge I tried to contact the helpline but they don't know what's happening there is no option my vehicle service status when I log in

[@npoleary]

Have you tried accessing it via the website?

[@vencygomes4243]

Hi thanks for your reply I tried from the website I spoke to the technical team for Mercedes me they told me to send them a screenshot of the screen I'm still waiting from a reply from them. it's the same it never gives me the vehicle service option. if you give me the email I can send you the screenshot so you may be have a better idea.

[@npoleary]

Hey Vency, if you’re in contact with Mercedes, they will be able to help! Really sorry I produce the videos for my channel but I don’t have access to Mercedes systems or anything like that to help fix that. I do have an email though on my “About” page on KZbin if anyone wants to contact me which is “[e-mail]”

[@ejaigom]

I found out that anyone can unlock the charging cable by pressing the small button, with or without car locked. Is this a design flaw or properly a malfunction on my 250e?

[@npoleary]

Hey Jaime, it should only work with the key in proximity to the car. If you leave the key at some distance to the car and then press the button, it shouldn’t unlock.

[@The_Hand283]

One thing i don’t understand is currently looking to buy eqa or eqc on some of them it says it comes with mercedes me charge for 3 years. Is that means that you can charge 3 years for free?

[@npoleary]

Ah no the Mercedes me Charge service is access to use this service. It’s a service to combine some of the main charging providers in the UK, under one app so it makes them easier to use and utilise one payment method. It won’t with every single public charger but the main providers. You can check out the map below: eu.charge.mercedes.me/web/daimler-gb

[@ryanthomas5139]

Does the card work with bp pulse chargers?

[@npoleary]

Yeah BP pulse is shown in the thumbnail. You can check the full map on their website of all the chargers compatible. Annoyingly there’s no list but at least it shows you them all.

[@lesliewiddicombe3064]

Hi Nick, the Mercedes Me Charge is accepted in France. Does the in-car Satnav show the charger details (charge speed, availability, etc) when searching for nearest charge points en-route? Thanks

[@npoleary]

It sure does :) (For Mercedes me charge ones anyway 🤓)

[@lauriemiles1842]

Actually, Instavolt do not require an app - you just use your credit card. Also, all new Gridserve installed Ecotricity chargers no longer use an app - again you just pay by credit card at the device. There are other chargers where you can pay by credit card, or use an app to pay a reduced price - BP Pulse rapid chargers are like this

[@npoleary]

Hey Laurie, absolutely, the discounted rates are a must in some cases as it can be quite expensive if you’re not registered! I was reading that the UK government are looking into a contactless solution for all charge points, but of course early days and a work in progress for that.

[@johnharvey1786]

@@npolearyin July 2019 the UK Government stated that all new charging units should be contactless payment by credit or debit card by Spring 2020. If the industry did not comply they would introduce legislation. Are you saying the industry has not complied and new some new units installed since Spring 2020 are not contactless payment, if so can you please name the companies involved.

[@npoleary]

Hey John, I wouldn’t know the company’s involved I don’t have a list, I only make videos here on KZbin. If you’re after a list, head over to ZapMap (either web or App) and when browsing the map you can see which charge points offer contactless. It would be amazing if they did, it would certainly make life easier!

[@johnharvey1786]

@@npoleary I do use Zap maps and the Gridserve website and I know there are many charging stations that use contactless. My concern is when you use comments such as requiring multiple apps to use charging units this puts off prospective EV users. This multiple app required to charge misinformation was in the Daily Mails hit piece on EV’s last week. Someone actually said to me over the weekend this is putting him off getting an EV. This is why the truth on this is so important. If there are various lower price offers available by using certain apps that’s fine as long as the message is clear that you don’t require them to charge at lots of units and this number is growing all the time.

[@Kunath-Group]

Wir mögen unseren EQV. Leider haben wir den als Firmenfahrzeug angemeldet, und Mercedes ist seit einem Monat nicht in der Lage uns eine Charge me Karte zuzustellen. :-) Bei Tesla haben wir über solche Problem gar nicht nachdenken müssen. Der MB-Händler gibt sich alle Mühe, aber Digital Charging Solutions kriegt es nicht hin, die FIN in den Portalen zu verknüpfen. Schmunzel Mittlerweile haben wir die mobility+, die Maingau, die Plugsurfing und die freshmiles Karte bekommen. Aber MB kommt nicht in die Puschen. ABER: Das Auto ist genial.

[@rogerunstead2248]

Hi Nick, can you get a Mercedes me charge account even with a Plug in hybrid, or is reserved for BEVs only? With my B class, I received the BP charging subscription. Can you have both?

[@npoleary]

Hey Roger, most models of Mercedes with MBUX can access this. As I mentioned in the video, it is a chargeable service but it integrates your MBUX with some of the charging network and makes it so much easier to use. Yes you can use both, they’re completely separate. BP Pulse is from BP. And Mercedes me Charge is from Mercedes me 🤓 Hope that helps!

[@rogerunstead2248]

Thanks very much Nick, much appreciated. You do a lot of good for the MB brand!

[@pankajnaik2708]

Hey nick , I drive E 200D . I could see “Charge” icon while driving . What does it mean?

[@pankajnaik2708]

@@npoleary it’s an small icon/bar on RPM meter . This means if I break then car is charging . Correct ?

[@npoleary]

Yes that’s it, it basically chargers the battery up when the car is slowing down. Do check out my FAQ series, I’ve got loads of questions that I’ve answered there. No 10 in this video: kzbin.info/www/bejne/qqbCcp6qrJ5mrJY at 11 min 54 sec. Other FAQ’s: kzbin.info/aero/PLyo-duQc8myrj2XjnMt8wzeLISgEjgXaE Hope that helps!

[@pankajnaik2708]

@@npoleary Thanks Nick . Appreciated your work . Always resolving doubts which is extremely rare or only you (KZbinr) I have seen doing this. Keep sharing knowledge.

[@npoleary]

Thank you! I try! 🤓🙏 Can’t answer every question as spec varies round the world but I’ll keep the videos coming! Always open to suggestions on what the next one could be

[@mssm1933]

Would appreciate if he spoke a bit about the cost of charging..

[@npoleary]

Hey MS SM, it honestly depends on the price of the charge point. Just like fuel stations, they’re all different so it depends on the one you visit 🤓 It’s very easy to work out, take the battery size of the car and times it by the pence per kWh. In this example it was 23p per kWh. Home charging can be around about the 17p per kWh where as some motorway charging stations (just like fuel) cost more. An EQA (66.5kWh) charged at home from flat will be approx £11.30 charged at home. Where as an EQC (80kWh) charged at home from flat will be £13.60. These are based on the average pence per kW in the UK right now.

[@Happytruth]

Hi if the batteries have say only 5% charge left in them for arguments sake let’s use the vehicle in the demonstration how long does it take for the batteries to fully recharge? And also what is the range of a full charge for the vehicle in the demo?

[@npoleary]

Hey Paul, it purely depends on the vehicle in question and of course the charging speed coming out of the point you plug in. To work out charging times you can very very roughly work it out by dividing the battery size by the charging speed. But as I said this a rough indication only as batteries charge faster at certain points and it can also be affected by external factors. The EQA’s fastest charging speed is 30 mins from 0-80%. This is based on a 100kW charger in public through a CCS connector. At homes in the UK with a wallbox, this will be approx 9-10 hours overnight using a Type-2 connector. If you use a 3-pin plug, this will take a very very long time so is not recommended but is there as a backup. Of course plug-in hybrids have smaller batteries (as they have an engine as well). These can be charged in a couple of hours to a few hours, depends on the model. Hope that helps!

[@npoleary]

Oh and the range of the EQA on WLTP is approx 250-263 miles. You can achieve this but you’d need to replicate the test conditions so in most instances you’ll always get over 200 miles. Just bear in mind in the winter, range will be significantly less.

[@Happytruth]

@@npoleary in the best instances that’s pretty fast charging I thought it would be slower quite impressive. Thanks for the reply.

[@Happytruth]

@@npoleary thanks that is also decent range off one full charge.

[@npoleary]

Yes it is pretty fast, but it solely depends on the chargepoint you visit. Some may not output that speed but yes it’s amazing the car has the capability to receive 100kW to enable fast charges 🤓

[@SuperKoreanzombie]

Nick, some customers report that they can only get 60% charge on a domestic/ 3 pin charger despite charging overnight How would they get a 100% charge? I’ve had some claim it even happens at charge points ? Cheers

[@npoleary]

Hey Masato, it depends on the car and your charging situation at home. Battery Electric Vehicles like, EQA, EQC & EQV allow you to set a “Maximum State of Charge” which will stop it from charging above a set percentage. If you’re not using that and just the 3 pin, I’d probably suggest speaking to the electrician who checked it out before use. (Providing that is was checked before plugging in to charge, that’s what is strongly recommended anyway)

[@SuperKoreanzombie]

@@npoleary Thank you Nick, can I ask, is there any reason why they have a max state of charge ie wouldn’t it make sense to always have it full charged vs setting a certain amount then it stops?

[@npoleary]

You can set it to only charge to a certain amount if you aren’t planning on using the full charge of your battery. Completely optional but it can increase battery longevity, this is why iPhones charge to 80% overnight until literally a short while before hand.

[@saeedayasmin4487]

Do we know if the tariffs are good value for money?

[@npoleary]

The tariffs have actually been introduced and changed since I made this so I might make another video in the future if I get a few requests. Handily I found the latest tariffs are in Mercedes eBrochures for the model in question. Yes they are good value for money IF you do a lot of public charging and the public charging you’re doing is one of the compatible Mercedes me Chargers. So in a nutshell if you’re going to be relying on DC charging for an EV then yes. If you’re not, stick with off-peak charging at home as that will always be cheaper than public charging even with tariffs.

[@saeedayasmin4487]

@@npoleary Thank you, your reply is hugely appreciated. I note that I get 12 months free subscription with my new EQB which would normally £10.90 per month, which I've signed up to. On that, my domestic charging at 45p per kWh and the 6p after 300 mins. But my night tariff with utility provider charges 7p per kWh. Given that I've activated Mercedes Me, will Merc overide and charge me more? I do see how useful it will be when I'm on the move charging away from home two nights per week working in the capital.

[@npoleary]

That’s okay 👌🏼 Mercedes me charge will only apply public charging. (Well that’s what it’s like in the UK anyway) Domestic home charging is for you to organise and set up with your electricity provider but make use of off peak charging for the best results!

[@myrarodriguez8475]

I dont see your comments suzie

[@Vshapedmasculinity]

Is the Card required/mandatory to charge ?

[@npoleary]

You need it to register but after that you can use the app or the multimedia system in the car to start a charge on compatible charge points 🤓

[@Vshapedmasculinity]

@@npoleary copy, thanks a lot. I figured Mercedes won't let me skip paying that card anyway.

[@ianhowroydishmanu1969]

Hi Nick,would i get that card with my salary sacrifice car or could i order 1?#greatvideo

[@npoleary]

Hey Ian, anyone can order one 🤓 But you just need MBUX & the Mercedes me Charge Service

[@ianhowroydishmanu1969]

@@npoleary Oh 💪would it be worth it with a phev???

[@npoleary]

If you use lots of public charging maybe, but in an ideal world you’d be charging at home 🤓 Often cheaper at home too 👀

[@ianhowroydishmanu1969]

@@npoleary True Nick 👍 I only do 16miles per day round trip to work 👌I'm changing electricity traffic with Octopus to a lower tariff for 12-5 5p kw/hr 🙏🏼cheap as chips

[@johncooper2707]

What was the rush, Nick? Too much data in a short time with too many caveats. Not your best

[@npoleary]

Hey John, thanks for the feedback! You’re absolutely right, moving from a combustion engine to an EV requires a lot to learn and is impossible to put all of it into one video Thanks for the feedback though, what would you like to see more of in the future? More about Mercedes me Charge? I would have loved to of visited another chargepoint but I only have a certain amount of time each week to keep up with a weekly upload.

[@ianfairclough3516]

It has to be easier this is not going to work for millions of drivers. I don’t need an App to fill up with Petrol. Ridiculous rigmarole. 👎

[@npoleary]

Hey Ian, this is the way it is at the moment with apps. Yes there’s more effort on that side of things but the UK government are looking at long term solutions to make the process easier. It’s a work in progress and Mercedes me Charge is definitely a step in the right direction. I’ve heard the new EQS will offer technology that will allow you to plug in and the chargepoint will know who you are and charge your account accordingly without any other interaction. Now that sounds cool, can you imagine that, fuelling at a fuel station and the fuel pump knows your car when you put the nozzle in? That will definitely be easier!