We had to TEAR it DOWN! Patio Cover Nightmare Part 4

Welcome to Part 4 of our "Nightmare Remodel" series! In this episode, we face an unexpected twist in our backyard renovation journey-we ended up having to tear down the patio cover! Join us as we share the challenges, lessons learned, and our innovative plans to redesign this crucial outdoor space.
In this video, you'll explore:
🏚️ Patio Cover Removal: Witness the process of dismantling the existing patio cover, and gain insights into the reasons behind this crucial decision.
📐 Redesign Strategies: Learn about our creative strategies for redesigning and improving the patio cover to better meet the homeowner's evolving vision.
🛠️ DIY Home Renovation: Dive into the world of DIY home renovation and discover valuable tips and tricks for managing unexpected challenges.
As we progress through this "Nightmare Remodel" series, we're committed to turning setbacks into successes. Whether you're an aspiring DIY enthusiast, a homeowner facing a similar dilemma, or simply intrigued by home improvement tales, this episode is sure to provide inspiration.
Don't forget to subscribe, hit the notification bell, and give us a thumbs up if you found this video insightful. Catch up on earlier parts of the series if you haven't already.
part 1: • Nightmare Remodel | Th...
part 2: • Nightmare Remodel | Ho...
part 3: • Stamped Concrete Wasn'...
WEBSITE - www.odellcompl...
INSTAGRAM - / odellcompletelandscape
FACEBOOK - / odellcompleteconcrete

[@Towelllie]

This is a good example why as a contractor a detailed contract is extremely important; with materials, colors, product info, schedules signed for before the work begins.

[@saramcdonalds9038]

DONT FORGET MY 20 YEAR WARRANTY LIKE YOU WOULD HAVE FOR THE SHINGLES ON YOUR ROOF

[@teebo5298]

Man form experience, they we'll always always cause issues . It's not the wording it's the person . Just pos clients

[@thomasevans9326]

Get ready to pull up the pavers as well. Some people you just can't satisfy no matter what!

[@OdellCompleteConcrete]

Haha wait till you see what happened with the pavers 😅

[@rdzmx]

😂😂

[@okgroomer1966]

@@OdellCompleteConcrete Sometimes it's ok to call a customer a insufferable jerk and move on. You're never gonna make this lady happy. You should fire this customer

[@digi3218]

​@@OdellCompleteConcreteuh oh

[@blazingstar9638]

@@OdellCompleteConcreteoh no! 😅😅😅 it is gorgeous tho! 😮

[@theone4042]

This is not a financial loss. This is an educational class about who to avoid in the future - priceless.

[@californiacritic9779]

He just puts a lien on her property. She can't sell with a lien on the property.

[@richardpaz1919]

@@californiacritic9779what’s a lien never heard of that

[@TheErockaustin]

A lien is a legal claim that someone can place on a property for a debt that is owed. In order for the property to change ownership, the lien has to be paid off or removed. For example, a bank will have a lien on your house as security for the mortgage. If you sell your house, the bank is paid FIRST to satisfy the lien before you can touch any of the other money. A contractor's lien is similar, though you typically can't force a sale like a bank can, and they are usually for smaller amounts. HOWEVER... I learned the hard way that there is a way around liens. I had a non-paying customer who owed over $8k for a painting job and he ghosted me. I had placed a lien on the house, and every once in a while would drive to his house to see if he would answer the door (he never did), and to hand deliver another notice. One day I pulled up and there was a moving van and a family moving in. I asked if they bought the house, and they said yes, they had owned it for a couple weeks. I eventually discovered that in order to get around several liens on his property, he and the buyer had done a deal to purchase the house in cash, bypassing the bank. The buyer then just went to a bank AFTER he had purchased it and took out a mortgage. I did eventually get a partial payment through civil court. The guy was a property flipper and total SCAMMER.

[@TheErockaustin]

Sometimes there's nothing even a good contractor can do, even with an ironclad contract. I've had to "fire" two customers over the years who were impossible to deal with or please. @domo8676

[@TheErockaustin]

But I agree on the change orders. You ALWAYS have to be on top of those, making sure to get price/scope approval for any changes to the original scope. I have a contractor friend who is too nice and ends up doing a lot of free work for people, and will justify it as "well it's only a few more hours of work". @domo8676

[@johnharrell817]

Old Carpenter Trick, squeeze and straighten hangers to be 1 1/2" with perfect 90 degree at bottom and squeeze smaller a bit. It holds itself correctly snug on the temp 2x to nail

[@victorfebo2672]

It is my hope that she pays for all this inconvenience!

[@parkwest11]

The customer always pays for their changes before proceeding!

[@victorfebo2672]

I sincerely hope this is what happened in this case.@@parkwest11

[@lhfloors]

Do they ?

[@ApsychoticWAFLE]

@@lhfloors if they dont then youre a bad contractor

[@maddierosemusic]

Not only that, I'm sure the smoother wood will cost 2X what this wood did. She needs to pay for the upgrade, pay for the initial install, and pay for the dump fee. Once you show her that large amount of a change, she might balk and accept the work. I have a feeling Odell just ate the cost.

[@NikielTaylor]

Seems like good experience to know either how to deal with customers like this or avoid them like your dad did. Cheers to you for pressing onward and getting it done!

[@JohnVanMeter58]

I feel your pain. Fellow contractor.

[@tergar1]

You are truly a wonderful person. I believe this client is not easy to work with, but you display a lot of grace and did what the customer wants. God bless young man!❤

[@OdellCompleteConcrete]

Thank you so much!

[@coffeedrinker8577]

I agree. There must be a special corner in heaven for his endless patience for that customer. I do wonder whether she sabotaged the progress so that she didn't pay. :/

[@rnemchev]

I hope you are paid for all of these efforts.

[@OdellCompleteConcrete]

Only got half of what was due

[@ringoou812]

@@OdellCompleteConcrete I'd go back and rip it all out. Cement and all.

[@rnemchev]

@@OdellCompleteConcrete I wish you it never happens again!

[@lcssay]

Put a lien on the house

[@jamesmalone5116]

You have the patience of a saint. All credit to you.

[@allegory7638]

You give great customer service. Good customer service is taking care of the customer. Great customer service is giving good customer service when they don't deserve it.

[@denjhill]

Just a thought but maybe running the boards through a cheap Harbor Freight planer to smooth them would have been cheaper than a complete demo. Planers are amazing.

[@AW-yv9sq]

Yup good idea

[@hextremelydesirable1648]

hes a rookie. the ends of the "lattice" didnt even meet flush with the ends of the "runners". horrible job altogether. but lets be clear about one thing. had the quality of the wood been superior his job would have went a lot better. youre no expert in crypto. HEX coin $0.003 PLS coin $0.00004

[@scottm3130]

I hope you got a lot of your payment up front. I do not mind changes as long as they pay for the materials and labor you already put the time into. Should always listen to dad, he knows best.

[@OdellCompleteConcrete]

Learning the hard way

[@MrJramirex]

Hire a business lawyer and have them draft you a contract that you can use for all future jobs. She took advantage of your goodwill because if I have to guess, your signed contract was non existent or very basic. Also get any specifics and change orders in writing. This will also allow you to walk out of a job and get compensated for the percentage of job completed.

[@sheilabundren2037]

This is frustrating me. I honestly think this lady is out of her mind. I hope she paid for all the wasted material. Looked great from my view. Thanks for sharing. You guys are the best.

[@OdellCompleteConcrete]

My thoughts exactly

[@mariovazquez190]

You're patience and commitment is commendable!

[@Aladeen279]

I admire your patience!

[@bryanlloyd1099]

You done a nice job and i don't know how anyone could deal with this customer as good as you did!

[@OdellCompleteConcrete]

They key is patients 🔑

[@californiacritic9779]

​@OdellCompleteConcrete 😂 it's patience. But after all you put up with, the crew should've been a patients at a psych hospital.

[@oftin_wong]

I only work on an hourly rate Never give quotes and if i think a client is problematic I dont commence the job

[@russellmoore1533]

I had a neighbour who regularly did something like this, she would stand back and say nothing about the things she didn't like about the job and then demand a discount after the job was finished. To say she wasn't liked by the local trades people would be an understatement.

[@JenniferPChung]

omg there's more to this series!? Omg no... no no no... The cement deal was a major red flag. You are so patient and people like her take advantage of it. Arg. I hate that so much. It looked so good from this side and just heart breaking to see it all come down.

[@jasongentle6446]

She working mate like I said in your part 3 hope you have a good price in for the job 🤔🤔🤔👍👍🇬🇧🇬🇧

[@Dabenport]

You are really awesome for actually working with this person. I don't have the patients to deal with someone like this haha Everything looked great to me. Sad to see you have to redo it.

[@Altered76]

Agreed at a certain point the gloves come off. Sure if there is a real issue like she didn't approve up front and give the go ahead then I get it. But once the contract is signed/she agreed to go ahead its getting done as agreed upon. At that point any changes are a whole new job and the rates are higher as this sets your other jobs back. Being understanding and nice, like all things, has limits that can be taken advantage of or abused. If this lady is like this job is exposing, he could kiss her a** for a month, lose money out the wazzooo, and there is nothing stopping her from leaving bad reviews all over the internet. As fickle as she is I would say he has a 50/50 chance she's going to complain about something even if it was her fault. Like say she could say he took so long to complete the job and no one would know all the garbage extra work she created. Those subtle hints dads drop is not him wasting his breath to tip you off. That's his way of saying I have experience here. You can learn from my mistake or suffer through them until you learn. In all honesty was good you had to deal with this woman. The lessons you remember best are those you fight through the hardest. 😉

[@docstopher6185]

Patience

[@thebabscat]

Change order, signed and understood! Never do anything without one.

[@martinrichards7023]

You guys have got the patience of a saint you did a great job again 👍👍👍👍👍👍👍👍🥳🥳🥳🥳🥳🥳

[@thuntermi]

I've always thought there should be a Yelp equivalent where contractors can identify problem customers so that the next guy knows who to avoid.

[@trevorzook6866]

Well at least you know what to look out for in future when doing bids .

[@azr6917]

So intrigued by this series i do landscape construction in phx and feel ur pain. Never had a customer like this but still sad to watch u get treated this way

[@OdellCompleteConcrete]

Yeah it was a rough job overall and I have never had to deal with a customer like this either 😅

[@thefoos8086]

There is a difference between customer service and getting walked on. Change orders have a cost. Its one thing if you mess something up. Make it right on your dime. But it doesn't sound like that is going on here. Your work is spot on best I can tell.

[@jeffmech1]

12:37 Love the jazz. Very good pick. FYI is called “TASIA”, by Gregory David. Thanks to Shazam for the ID on the music.

[@h2oskiaddict]

I hope you added the 4 days of extra labor and cost of the new wood.

[@swankpickle3573]

Even then it’s very discouraging having to take down your work you just installed.

[@donaldyoung5886]

You are very patient and understanding. Odell Complete Concrete always in my opinion does a FANSTATIC job., I too hate to see all that effort and material go to waste. Keep you chins up and stay positive like you have. You all are truly doing a VERY PROFESSIONAL job. I feel envy here in the East DOES NOT have such an elite service as Odell Complete Concrete.

[@OdellCompleteConcrete]

Thank you Very much

[@gargar209]

Couldn't u have planed or sanded the bottom side for that smooth look ? Rather then replacing all that lumber?

[@robertbowden6732]

Lol man , dang .... sh... stuff happens but you handled it very well .

[@MP-ec9qb]

Muy buen trabajo excellente, algunas clientes lo que pasa es que no quieren pagar todo lo que deven, y buscan cualquier excusa para tener un descuento, son clientes que nadie quiere , ustedes son equipo excellente

[@WMAC_Master]

nahh i would've walked off the job wasted 3 days of work and money for the wood paint and primer. You guys have quite a bit of patience.

[@bugged120]

I thought the look of the patio cover was looking very nice! Sorry you've had to go through all of this hassle.

[@tedspens]

If she's happy to pay for all the change orders and she's nice to work with, then in my book she's among the best customers I could ask for. One job site, steady money, friendly working environment... that's the dream job. Then again, if all those changes are costing you and/or causing resentment or jobsite drama, those can be the worst customers.

[@dunning-kruger551]

You can 100% paint all 4 (6 three dimensionally) at once, you just need to prepare a nail support in Oder to paint, roll, repeat.

[@umadbro1570]

Should have ran through a plainer. Would have smoothed out any surface

[@californiacritic9779]

People will tend to show you their cards if you kniw what to look for. These are the type of people who aren't happy no matter how much you accommodate them.

[@saramcdonalds9038]

WHEN YOU KEEP GETTING BURNT 🥵 YOU MAY NOT KNOW WHO YOU DEALING WITH SO OF COURSE YOU WILL CATCH AN ATTITUDE 😁😅😅 I DONT KNOW IF THEY SCAMMERS OR NOT

[@californiacritic9779]

​@@saramcdonalds9038I agree. You should do your due diligence when hiring anyone.

[@josephrottina1901]

You do Quality work brother.👍🏻🇺🇸🇺🇸🇺🇸

[@scottsather602]

yep, got love those homeowners.

[@rdzmx]

Damn that homeowner sucks you guys did an awesome job. A bad review doesn't matter for you because you have all your videos on KZbin for reference.

[@OdellCompleteConcrete]

Everything matters

[@JMASON-qy7ki]

The way she walked up to the wood at 1:28 should have been a dead giveaway 😂😂😂. They are on video giving the ok for the wood before painting so if they didn’t like it they should have dealt with it or pay for new materials and labor.

[@chichitex1252]

O.M.G. You are a saint!❤❤❤

[@OdellCompleteConcrete]

TY

[@ypaulbrown]

Really happy to see you primed and painted first..... .so many contractors will wait till after installed..... .just a stupid way and inferior way to paint, and more expensive Bravo, Paul down in Florida

[@kspau13]

to hell with that, if she chose it then she should pay for changing her mind.

[@ich1ban916]

So who's footing the bill for the customer's micro management of the project?

[@fourmula4812]

doing this for the customer makes your entire career right get the job done complete the mission

[@OdellCompleteConcrete]

Yeah that’s what I was trying to do

[@NickManCuso59]

Lesson learned !

[@OdellCompleteConcrete]

The hard way

[@NickManCuso59]

@@OdellCompleteConcrete You handled it better than I would have. I commend you for that ! Keep up the GREAT WORK !

[@luckehandyman]

What a dam shame! It is Great work.

[@Ajstyle48]

WHAT A CONFUSED MIND LADY. JEEZ

[@rlkk1174]

You are way more patient than I would be. That woman would be signing off of every step ,material samples, color. Any changes she add or changed after her approval would cost her the removal and install of the new product.

[@johnfox6432]

What a nightmare...

[@LandRoverLR3]

What a nightmare indeed😢

[@christophers.4007]

i would not have accepted the job the moment i saw her haircut (i assume she is 1 of the women @1:36) she had another identical Karen as back up. you were screwed before you even started this job!

[@OdellCompleteConcrete]

😂🤣

[@debbievogt9881]

Jimmy is on my list of cool people

[@robertnash2446]

That Zinzeer primer is the best.....it is so sticky, feels like its half glue.

[@Kanooky_Jones]

As long as customer pays for materials (both sets), lost time, and it doesn't dramatically affect timelines of other projects, so be it...

[@rusosure7]

I really REALLY wish I could wake up from this nightmare!

[@tnolan3176]

I think I would have told this customer to GO KICK ROCKS !!!!! lick my wounds and move on !

[@OdellCompleteConcrete]

Pretty much what I do in the next video 😂

[@REGDORTNARG]

good stuff

[@davidmonro3270]

I have always wondered why bodies are found in rivers with a two ton chain block wrapped around them. Like the man just said lesson one "Unwritten agreements are not worth the paper they are written on."

[@scottsharp9823]

I definitely have a comment for her but I’m not going to leave it

[@andrewsmith9678]

To clear up a little confusion, what you installed are post supports, not post anchors. Post anchor is a term meaning anchoring something after (or post) concrete is poured and dried.

[@OdellCompleteConcrete]

Can I use an anchor with a post support?

[@andrewsmith9678]

@@OdellCompleteConcrete sure. You could post anchor a post support.

[@andrewsmith9678]

@@OdellCompleteConcrete btw, I really hope you’re getting paid for all of this extra work. I dig your videos man. Keep ‘em coming.

[@stevenbullock913]

The issue with painting timber, particularly with modern water based paints, the grain rises with the moisture. Unless you are using a hardwood this will happen. Once the grain has risen only heavy sanding or plaining will remove it. Oil based paints will prevent this as will the shellac Zinnser BIN paint but drying times are horrendous and more costly.

[@alexcalderxn5834]

What kind of wood for the pergola? Dug fir

[@parkwest11]

You must have made a fortune just on the change orders alone! I think the most client requested changes I ever had on a job was 48. You must be near that number by now.

[@landmarkcreations1183]

She should be paying for the material and labor. She approved the original plan and changed it. A Change order is needed here…wonder if she’s a Yelp customer?? If she is this is why I dropped Yelp lol. You guys are doing great. Keep on going guys 💪

[@JeffWheels2112]

Was an Alumawood patio cover an option?

[@JonnyDIY]

Great job team. Patience of a Saint! This makes my blood boil!🌡 Don't think I'd have made it this far with this customer 😄 Some lessons are learned the hard way, and this is definitely one of them. Change orders will slow them down next time. Change the work as much as you want, but charge full price for labor and headaches 👍

[@KarynSis]

My next door neighbor is exactly like this lady. From roofers, to plumbers, she’s always out there raising hell 😬

[@californiacritic9779]

Her house probably looks like sh*t because she runs everyone off.

[@maddierosemusic]

And when the job takes forever, and no one shows up for them, always, always, it's the other guys' fault.

[@Djm9393]

Dam that hurt watching you guys take down all the wood after all the prep work 😢

[@dunkelheit843]

As a lumberjack I'm devestated to see all that wood going to the landfill..

[@paulolson734]

Yeah, no kidding. I live close enough and have the time and a truck and would have come taken it away free of charge. I hate waste and could have figured out some way to put it to good use.

[@PaloLaloHalo]

I was doing a fence rebuild and then saw this! 😠

[@OdellCompleteConcrete]

It could always be put to use on something

[@OdellCompleteConcrete]

Awesome

[@ellkir1521]

Toughest part to teach my sales guys before Washington State put me out of business with their insane legislation against small contractors is that the best job you've ever had are the ones you didn't take. Look for the red flags and give back the deposit ,stop, and walk away.

[@torchup]

Sorry you trashed all that lumber. I've been through this before with building shaded wood overheads. Using Douglas fir 2x4s and the tedious priming and painting, you must select the wood carefully and also need to SAND and patch all the rough imperfections of at least the three visible sides you'll see from below and after priming. Use MH vinyl spackling paste to fill and sand used by exterior painting pros everywhere. But you have to sand doug-fir for exterior use for it to look as expected from a difficult customer. She's correct that it looks crappy but it's also a little more work to make it look great and getting no complaints from a picky annoying customer.

[@arronnorton8457]

Hope you charged extra . Maybe in the future, make it clear to clients once they have made a choice and been given a price any changes will ensure additional cost

[@Pippy626]

Always get approvals in writing and changes in writing and contract has up charges for changes

[@OdellCompleteConcrete]

True

[@ypaulbrown]

you need a Graco airless sprayer........makes painting go must faster...... .even their small unit will put out 1 gallon a minute with a big tip......and next to no over spray.......... unfortunate you could not reuse wood, run that stuff through a bench top planer to give her the 'smooth' look she thought she wanted......

[@user-uv4mg4ve9p]

If she approved the wood and then changed her mind, I certainly hope the change was at her expense.

[@wayneg296]

👍👍😎✌️🤟 What a nightmare, of a customer!

[@evgeny_grinko]

Turning 360 is basically returning to the same point. I would call it a 180 turn ✌

[@genericwhitemale1114]

I would have said no. She chose what she wanted and after the work gets done she changes it. Charge her extra

[@sdrammm696969]

O'Dell, my people ❤❤

[@OdellCompleteConcrete]

TY

[@SRM_NZ]

Through nearly 40 years of dealing with residential customers.....The term "the customer is always right" was coined by a customer......I have found there are 3 basic customers.....1...Those that are appreciative of all you do....2...those that just don't care....and the worst....3....those that believe the customer is always right...and are the ones who seldom to pay.....

[@bubbazanetti1472]

Shane that fart travelled all the way to the uk 💨

[@swarf52]

You must have the patience of a saint

[@arresthillary9502]

What the customer doesn't know when I am bidding a job, I am actually interviewing to see if I want their business. Some people can't be pleased. It doesn't matter what they pay you because you will never be finished with them. Job #1. Read the room!!!

[@maddierosemusic]

So now you are going to have to paint the new lattice top over paver you will have set = much more hassle.

[@e4d578]

You gotta realize that saying no to a customer is ok. No as in, not going to take the job. Some things just aren't worth it.

[@OdellCompleteConcrete]

Yeah you got that right

[@monkeybarmonkeyman]

I'm thinking it must be very difficult living your life as this person is living it. I also agree with all the comments about contracts. As far as her leaving bad comments anywhere - I'd simply remind the person you have documented every step of the project with video for all to see. Not a threat of course, but a backup.

[@OdellCompleteConcrete]

Good idea

[@J8ck_hoff]

She souds like customer of the year 😂

[@berg8970]

Any change to the original contract would always be time and material extra. I never let homeowners get freebies as they almost always try, or act as if you're screwing them over when you present them with a T/M sheet for them to sign. Many homeowners don't seem to understand that you are a business. I would much rather do commercial work, less hassle, and better pay.

[@arthurhouston3]

Would have never gotten to this point

[@OdellCompleteConcrete]

I hear that

[@fadingdimension]

This customer reminds me of my mother. I'm currently seeing a therapist. 😂

[@GrifFungin]

I’ve got an idea… How about write a DETAILED contract including the EXACT materials to be used and have the customer initial beside EACH material saying they agree to that material being used BEFORE you even begin the job. And of course you want to have the timeline for each stage of completion and the payment schedule on the CONTRACT. If more contractors would LEARN to used DETAILED contracts, all of the worries over “bad” customers would go away because nothing backs you up like a detailed CONTRACT with the customers own initials and signature to SHIOVE in their face when the go to griping and complaining. ✌🏻

[@kurt479]

Id have walked off the job. Its hardly a mansion in bel air. Its just some crummy tiny back yard.

[@bozodog428]

Father knew best on this one. Stay away son!

[@Trybal84]

“Devasted”wouldn’t have been the word I would have used TBH!

[@e4d578]

2 things...not sure if that is exterior rated wood. I can't tell, but there has to be a lot of waterproofing. It looks like you are in California based on the architecture. Regardless, the wood needs to be rated for use outdoors and waterproofed, especially the bottom which will draw up water via capillary action. Next, though it seems to be saving time, you couldv'e done this in 1/10th of the time by making a tent and investing in a spray system. That time savings alone would pay for the 1 board at a time roller method.

[@OdellCompleteConcrete]

How about have it prefabricated in a shop

[@e4d578]

@@OdellCompleteConcrete or that...

[@markb42569]

If the customer approves the materials, they should be responsible for ALL of the costs if they decide to change those materials. That's part of a business. Just make everything clear up front and have them sign a contract and a change order. That way, you have it in writing if it ever has to go to court or dispute resolution. CYA