Fix HP Printer (Ink Cartridge Problem The Following Cartridge(s) Must Be Replaced Failure Damaged)

[@HelpingHermit]

You can purchase a new HP printer off Amazon here at this link amzn.to/3tJnWzz HelpingHermit is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a way for websites to earn advertising revenues by advertising and linking to Amazon.com.

[@EvilSkeptic]

I went through every procedure oh the HP support page. Plus, because I'm an Insta-Ink costumer, I got to chat with a tech who had me try some things. They're going to send me two new cartridges after I couldn't resolve the error, which meant no printing until the cartridges come. Just for the heck of it, I looked here. I had no idea it would work with just the black cartridge. Bingo! It worked! And I mostly print with black. Thanks!

[@biyuncagreen8847]

I was having the same problem and was about to go return the ink back to the store but I waited awhile and tried this method again and it’s finally telling me to load plain paper so it’s working now. Thanks so much

[@racprint]

Excellent explanation. I followed exactly, and it turned out my color cartridge was leaking. I cleaned both, which didn't solve the problem, so I removed the color cartridge, and bingo, problem solved. I'll order another color cartridge later. Thank you so much for your help. I sent you $5 by paypal. Well worth it to get my printer back working.

[@HelpingHermit]

thank you so much

[@edmunddipper8857]

Have to say you are great! My husband said go out and buy another............I listened to you and you solved it all! Thank you , thank you, thank you, I wish you all the best😍🤩😀

[@encomanenco7347]

I have a HP envey 4500. Did what you said. unplugged, clean, removed color. black works great. Thank you.

[@mcginljf]

This worked. All that time poring thru HP support with no results that worked. Turns out it was simple. Thanks.

[@LEXICOGRAFFER]

Tried the techniques described here over and over with no good result UNTIL....!!!....with cartridge removed, I not only cleaned it with rubbing alcohol (as I had already done in previous attempts) but also the mating contacts in the machine! And I suspect this was all that was really necessary, not the unplugging. FYI: this was an Envy 5530, already in single (black) cartridge mode: that cartridge, a genuine HP but now refilled about three times. What happened previously was the last shipping label printed came out with heavy heavy ink: so heavy, it was visibly wet and bar code would never scan, even when dry. Cleaning done, got a perfect result and another battle won.

[@james-slowlybutsurely5290]

I followed you by removing the colour cartridge. It works in single mode. Thanks. 👍

[@HelpingHermit]

Great 👍

[@bethharris7641]

Worked on my HP Envy -- when I removed the color cartridge it worked. Gee printers are POS these days! Many thanks.

[@poonamlakra9377]

Hi, Tried both ways as suggested by you. But still getting same error. Removed Black one it is working fine with color ink however when tried otherway round getting same error . Kindly suggest

[@hc3638]

9:30pm NY… super impressed by this tutorial absolutely worked like a charm first try!!! CANT THANK YOU ENOUGH!!

[@markdayton5889]

As soon as I removed the color ink can cleaned everything it ran just fine in single cartridge mode. Thank you!

[@estebancahuenas4446]

I dont know if you have any other suggestions Ive tried it all Brand new cartridges Reset Cleaning cartridges Leaving black ink cartridge Printer only reads and works with color ink I got 4500 all in one

[@danettemorris4838]

Thanks! Removed the color cartridge and it worked. I'm not buying anything else hp though. I never used the color cartridge. I had a laptop that I barely used that stop working. It wouldn't even turn on and they wanted me to pay to fix. Hp is garbage.

[@BIgBass255]

What did you replace it with? just curious.

[@NanMorey]

Thanks! The color cartridge was the problem. Took it out and it works! I never use color so I'll just keep it out.

[@electronbluepearl8591]

Removed color cartridge and printed with black only. it worked!

[@41hubla]

I was printing and as usual when I'm running out of ink, the page was faint. I bought a new black and I kept getting messages about the ink cartridge. So I thought I had to use a color cartridge, went out and bought a new color cartridge and it continues to give me the error message. I cleaned it with alcohol because I was already aware of that. Its still not working. So new what? I don't need color. I tried printing with black only in the printer. It does work fine. Will Walmart take this color cartridge back I wonder?

[@estevanroman619]

**cleaning with alcohol and taking the colored cartridge out made it work!! thank you!

[@carlostorres3727]

I've tried everything that you mentioned and nothing seems to work, I even tried resetting the printer but still gives me the same error. The color cartridge is the problem and I already tried replacing the cartridge. I got it to print with the black cartridge only, but will only print single cartridge from my phone. If I try to print from my laptop it won't let me because it says that it's out of ink/toner. Is there anything else that I can do or should I just take it in for service?

[@teacherpaul9057]

Thanks for the advice, used rubbing alcohol and it worked perfectly.

[@davroschizee]

How does unplugging the already disconnected power cable do anything?

[@HelpingHermit]

its called phantom power. Even though there is no real power coming to the printer, the printer will release any memory that there is power.

[@Officialmarysosa]

Tried all this and still same error. Although I inserted the new ink color black and it wouldn’t read it kept on saying the same thing so I put the old black ink back in and both times color ink was removed and but the error is gone when I use the old black ink but jt doesn’t 😅have ink and it won’t work with the new I bought 😖😖😖

[@kellycoaty2552]

Thank you! Using rubbing alcohol did the trick!! Appreciate your video!!

[@dixiesedgwick89]

Darn still not working, it's saying, "incompatible cartridges, the indicated cartridges are not intended for use in this printer" but they ARE HP cartridges, I just refilled them and they have always worked before when I refilled them. Somehow I think I need to reset it but not sure, any sugggestions?

[@jimbo8743]

I did the steps you suggested, nothing worked. Except taking out the black ink cartridge. The black ink cartridge was the problem for me. I took out the black ink cartridge (like you suggested with the color), changed the text color to blue in the document and then printed, it worked Thanks for the video 👍👍

[@HelpingHermit]

Agreed! Sometimes the ink cartridge is defective and just needs to be replaced. I've purchased a lot of recycled reused cartridges and have gotten this error on the first use.

[@Ed-gd5ec]

@@HelpingHermit from where to buy the used/empty hp ink cartridges? I need Hp62 black and tricolour used Cartridges, help me know who sells that.

[@mpnsfilipinoretirement]

Thank you for the information and video....... I was about to throw this thing out the window!!! Fixed and works like new. My Black cartridge was very low so I fixated on the Black being the problem but it was my Colored cartridge that was also empty (??? can't remember last time I used color). Thanks again.

[@margaretvasquez3946]

Thank you! I was ready to throw it out the window! Removing the color cartridge did it.

[@AnnIrwin-m3r]

I did all you advised several times and nothing works. I believe I have a faulty ink cartridge. Taking the color out does nothing to help. I don't get the message with the old, empty black cartridge .

[@amitgb]

Thanks a lot !! In my case the issue was due to the color one (as you mentioned). So I removed it and just took a black print (anyway I wanted to print in black). Will get a new Color cartridge tomorrow.

[@sinoguera]

Thank you. I just had to get the color out and it worked.

[@Sharon-l9u]

Sorry I do not do PayPal. ABIG thank you for fixing my problem. Out with the color cartridge and printer now works after two hours trying to fix.

[@fatbyc]

Thank you very much! This video worked for me!

[@GereDJ2]

HP C4795: So, I buy two, brand new, OFFICIAL HP, Expensive replacement cartridges ($65.00) and get all the way to step 6, "Scan Alignment Page" and error message now says "Print Cartridge Problem" and will go no further. I tried this five, 5! times and still nothing. I have all perfectly clean contacts all around. Now what?

[@TellitTay]

Yayy!! Had to mess with it a few times, but taking out the color ink did the trick! Thank you so much!!

[@blancaswartz7682]

I replaced my ink cartridge 61 XL with 61 and now it reads out "the indicated cartridge are not intended for use in this printer". I can't figure out why it is not accepting the new cartridge. I have an hp envy 4500. Please help.

[@jillbeck2451]

Same here

[@dixiesedgwick89]

@@jillbeck2451 same here!

[@travisshrey6720]

What is the point of disconnecting the ac from the printer and then disconnecting the the cable from the wall??

[@HelpingHermit]

try it

[@travisshrey6720]

@@HelpingHermit if I had no idea how electricity worked I might. I was more curious what you think it will do.

[@jessicakuo6397]

i replaced ink cartridge the error message still on" the indicated cartridge s are not intended for use in this printer , please help

[@AP-mv4oi]

Same here Please help

[@bigbruin1977]

Nailed it. Great insight on a vexing problem. Thanks!

[@Terryhicks]

Thank you so much unplugging my printer did work.😀

[@GarrySkipPerkins]

Not for me. I have no idea what I am doing wrong

[@billyexotic206]

It’s not the color. The black one is doing it. It’s a new off brand. Tried both neither worked.

[@chrisnovak4713]

You are amazing!!! THANK YOU!!!!

[@lindarobinson7158]

Thx! Just took out color cartridge Good to go.

[@HelpingHermit]

If I helped you fix your device during these crazy troubling times please consider tipping me on Paypal at www.paypal.me/rubberwilbur or leave a Super Thanks above. Even $3 would be greatly appreciated. Thank you so much and please take care of yourself and precious loved ones.

[@SLiveForTheMoment]

Got the same message I removed the color ink and reset and unplug and turn back on says the same thing don’t use color at all only black Any other way to bypass ?

[@michaelhanson1607]

Thanks it helped I need a new color cartridge

[@lorenapacheco3165]

OMG...THANK YOUUUUU!!!

[@delaneywalker9429]

It worked! Thank you!

[@cassandrahepp6445]

Did all the steps, including getting new cartridges. Mine still refuses to work. Looks like I'm buying a new printer.

[@Devfullfaithandcredit]

I'm getting the same code ....

[@carolynjames3229]

I had to remove the black cart before it would work

[@theaburger]

Rebooted and it worked.

[@MariaH-ms8mj]

Thank you!

[@MariaH-ms8mj]

Thanks!

[@Blake_Garnett]

None of these fixes worked for me. I ended up getting a third different cartridge (All sold by HP) and it was one of the recycled ones that finally worked. I guess it was just 2 bad ones in a row. Maybe this will save someone else from pulling their hair out! Printers suck.

[@larryearly5916]

Thank you.

[@MikeG-lg7pp]

I tried both of your fixes three times none worked any other ideas?

[@HelpingHermit]

did you try just removing the color cartridge?

[@tomislav2309]

@@HelpingHermit i did. Tried to remove, replace, tried with only color with only black…unplug plug clean…replaced with another cartridge same error all the time

[@BIgBass255]

@@HelpingHermitthat fixed mine, I still had to set it up again using IP addy

[@osvaldocardoso9316]

This is a really good printer kzbin.infoUgkxciSwynMJ7PnUvvx11rewiu-yFBkZTl53 . The reason I gave 4 stars for tech support (which I don't think this would classify as tech support) is because once you turn the printer on, it does require a little bit of start up time which may bother some who are in a hurry to quickly print something. To offset that though the printer prints very quickly. I would definitely purchase this printer again.

[@dalalnasser642]

Didn’t fix my printer’s problem

[@72markc]

No go for me.

[@charleneclausing7376]

I’m,mm

[@marionstratford8503]

Thanks much!