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This was made to show to Opal (on Point) support. Looks like other people have found the video as well. I hate this ice maker. When it worked, it made great ice. It quit working, and GE doesn't warranty it because I bought it from Amazon. GE referred me to On Point. On Point says they are going to send me a refurbished unit, but don't know when, because they have a parts shortage. Meanwhile, my warranty will run out while I'm waiting. The remanufactured unit doesn't come with any additional warranty.