OPINION - Mazda CX-60 and CX-90 Problems, TSBs and Recall review. All major issues/fixes explained!

With the CX-60 and CX-90 Mazda has aimed to take on premium SUV manufacturers like Audi and BMW. But how reliable are they? In this episode we look at issues identified by motoring journalists during their road tests and document the Technical Service Bulletins and Recalls conducted so far by Mazda for each vehicle.
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[@danielflanagan1340]

I found a CX-90 with 5k miles. The car fax showed an oil change and a software update performed at the dealer I bought the car from. The previous owner didn’t like the seats lol. I got it for 35k because of the finance deals on new cars from Mazda and everyone assumed there must be something wrong with it, but never bothered asking why it was traded in so quickly. It’s a preferred plus. Blue Crystal Mica with tow package. I love the car and have had zero problems.

[@carxtras]

Congratulations! Sounds like you got a fantastic deal there!

[@robertpeirce9309]

I own a CX90 turbo s premium plus with 5 k miles. Ironically, I’m taking it in for service tomorrow for oil and recall programming. I love the vehicle. You did indeed get a great deal. If I had to guess, I think that the clunky off the line acceleration might be why your previous owner let it go but who knows? It’s a 1st production year- there are going to be issues. I have a B2B 125k warranty so I’m staying with it. Still worth the $ for a great vehicle

[@carxtras]

@@robertpeirce9309 - thanks for your comment Robert! Glad you're enjoying your vehicle!

[@abholcombe93]

I plan on buying a CX-90 turbo S as well. Built in Japan! True import.

[@maxinlux6570]

Had my CX 60 PHEV since mid-August last year. It DID conk out on me once, fault in the hybrid cooling system apparently. Needed a new fan. I was surprised that my dealer (big, but not huge) had one in stock, and I was on my way 24 hours later. Changing the standard dampers/shock absorbers to the bespoke Koni adaptive dampers has transformed the ride. Very happy so far.

[@darrencurd4462]

That was a very good video, very accurate and something a lot of dealers should watch that are ignorant...fortunately i have an excellent dealer! I've had my CX60 Homura since March 2023, didn't even sit in one before ordering it! Yes, it's had software updates galore, replaced front bushings, and its going in next week to have the sticky steering rectified. Pending is the 12v battery warning, the driver personalization system has been problematic since the last service and the revised boot lock is pending. The rear doors are tinny, but i don't open them enough to warrant the door card being pulled off and it being a lease vehicle. The question on whether i would get another one...absolutely, in a heart beat, no questions asked. It's performance is jaw dropping, the interior a pleasant place to be and its on road presence is very satisfying. I smile every time I get in it.

[@carxtras]

Thank you Darren! I think you hit the nail on the head with your comment! We're fans of both Honda and Mazda. The new CR-V PHEV is actually a very comfortable well-developed vehicle. However its performance vs the Mazda is not comparable. The Mazda CX-60 PHEV is a beast! And it also has more personality and a great interior. There's no doubt Mazda will get this vehicle right at some point (i.e. mid-life refresh or a 2nd gen) just like they have with the CX-5. In the meantime I hope they get your steering sorted and it goes on to give you years of happy motoring :-)

[@alb3096]

How the annoying 12V was solved? Despite loading the 12V battery the warning signals remains!

[@douglasdomingues8206]

I got my cx60 2024 model (3.3L e-skyactiv G version) last week here in Dubai UAE. So far I’m extremely happy with the car. The transmission is so smooth, absolutely nothing abnormal noted so far. The car is very comfortable and the engine noise is just amazing! Face recognition and safety e features (lane assistance and dynamic cruze control) are some of the high technology features in this car in my view. I’m wondering the issues listed here doesn’t apply to my model (ps: mine is the mild hybrid version).

[@rossbuchanan3016]

Have had my cx60 in-line petrol 6 for 2 months now and have had no problems whatsoever! I was offered the rear suspension change but I declined as I am very happy with the ride!

[@carxtras]

Great! We're happy that you've had a positive experience so far! Mazda will surely get there in terms of improving the CX-60, CX-80 and 90 build quality wise. Hopefully your car is an indication that's happening already!

[@philipwolski2299]

I’ve owned my CX60 Homura PHEV for 14 months/9,000 miles. Frankly, it has suffered from most of the issues mentioned in the video, but my Mazda dealer has been nothing but brilliant, promptly rectifying all. It has been off the road for five days in total, which I don’t think is exceptional for a new model. There is no doubt on release that the car’s engine management software and fault sensor systems were less refined than they should have been, but now it’s all fixed it is superb. The few mechanical issues couldn’t be tested until in mass production and Mazda soon fixed those. I love it more than my previous Mercedes 350E and Jaguar XJ, plus I saved £20,000 compared to comparative European models. I think there is merit in avoiding any new model for twelve months until ANY manufacturer has ironed out initial teething troubles. But I have no hesitation in recommending this car now Mazda has got its act together.

[@imagepixels6042]

We ordered our CX-90 July ‘23 and picked her up the end of Oct. and she’s been a dream. Soul Crystal Red w/Nappa White interior. We have bonded and are looking forward to the next 10 years together. Viv makes a statement on sunshine days. (Vivian Leigh-Scarlett). Happy to say no troubles here.

[@user-dd9jc9kl4u]

Thank you for the informative video. It would be important to know whether currently delivered vehicles are now free of defects. Is there any information on this?

[@rudy7631]

Excellent video. I have been aware of the issues trough Mazda forums. I also complained about the suspension and roadnoise, new dumpers and insulation on the doors were installed ASAP. I got as well two letters from Mazda to perform various updates which were done. I particularly did not experienced most of the issues described but know people who did,. Personally I am very happy with the car and do not regret my purchase. For some reason I believe the sale of the car was rushed however it is a very good car and Mazda has been relatively transparent and quick to react in my opinion. Unfortunately some unhappy customers were lost on the way.

[@carxtras]

Thank you Rodolfo! Yes, I think your assessment is fair and accurate. We all know the CX-60 is (potentially) a great car with a few tweaks and further development by Mazda. And we're happy that you're enjoying your purchase! Wishing you many miles of happy motoring!

[@anthonywarwick6090]

Very informative. As a Mazda CX60 in-line six petrol owner in Australia it’s very disappointing. I feel people signing to buy these off the plan were used as Beta testers. Also I was never offered a test drive. I was told I didn’t have to accept it if I didn’t like it but when it arrived I was not offered any choice but to take it.I have had the safety recall for steering and software update that has remarkably improved the transmission. Still awaiting the rear suspension replacement but it’s been a few months now. I feel there should be a safety recall on the active cruise control. It’s potentially lethal. When passing a vehicle in the right hand land (we drive on the LHS here) on a highway at 110 km/hr (that’s metric folks) if using the cruise control the car will often falsely sense there is a vehicle in front of the car when it is on the left and start to immediately slow the car down. If there’s a vehicle behind you and you don’t act to resume speed fast you can be at risk of collision. Please Mazda fix.

[@shanesmith8773]

6,700 miles on my 90 Turbo S Premium Plus model. I get compliments on it everywhere I go. But unfortunately, it’s the best looking problem vehicle out there. It’s in the shop, AGAIN. This time they can identify the grinding noise coming from a smooth acceleration- either transmission or engine- but can’t seem to find the exact source of the problem - almost three weeks later and still no fix. Other problems I’ve had- driver side mirror wobbles at high speed, lift gate does not open all the way, back seat leather getting warped, both front doors rattling. Some of these were fixed, some have yet to be. The problem is: there’s no suitable replacement out there as far as other vehicle options- if you’re considering safety- the Lexus TX, Toyota Grand Highlander, Nissan Pathfinder, Infinity QX60- all fall miserably short in their crash tests. MB, Volvo CX 90, Audi Q7, Lincoln Aviator, Jeep Grand Cherokee, Chevy Traverse, don’t have the reliability that Mazda is supposed to have. Hyundai Palisade and Telluride are everywhere so if you want to have the same car everyone else does then those are good choices and the Acura MDX does not offer vents in the third row seating. Except maybe mediocre foot vents that will do nothing for you in the dead of summer when you’re back there sweating. To top it off, Mazda thanked the first buyers of the CX90 by dropping the price by over $4,000! If you purchased yours in 2023 or early 2024, it is now $4,000 cheaper for the same CX90!?! Which will translate into more money lost when it comes to the resale value of it. Mazda customer care has offered (one car payment, or any accessory, or a $500 gift card) to make it right) I like to think I’m good at math but all of these combined don’t even add up to half the money lost over night from the manufacturer. From an aesthetic standpoint, Mazda got it right. From a reliability standpoint, they missed the mark on this one but will probably get it right, from taking care of their loyal customers who were the first to buy the 90, they’ve lost a lot of people who were loyal to the brand.

[@carxtras]

Thank you Shane for your really detailed breakdown. We're sorry that you've had a long list of problems. Hopefully these will be sorted in the end, but yes, the residual value question is one that applies to vehicles in Europe and Australia too. That 4K price drop is huge! Fingers crossed you continue to get the admiring looks but better with reliability with your CX-90 too!

[@AHarker100]

Had the PHEV since 2022. Had a few issues that you have listed, but as you say...these fixes only enhance. Definitely going to purchase another.

[@carxtras]

Thanks for your comments Andrew! Glad to hear you're having a positive experience. There are certainly few vehicles that can match the CX-60s performance and comfort levels for the price. If Mazda iron out the kinks and further develop the vehicle, they'll certainly worry Audi, Volvo and BMW! Sales have been excellent to date.

[@MrNeilhillman]

Amazing video and information. Thank you.

[@merribenjamin4648]

I traded my Mazda cx-9 signature car that I loved in on a cx-90 last fall that I thought was going to be as safe and dependable as my 2018 cx-9 had been but boy was I wrong. The worse problem was the steering. Was hard to drive on the highway and stay in my lane. The stiffness and notchiness got worse over time. Also 1 problem I don’t think you talked about in the video is the cruise control believing something is coming in your lane on the right and slamming on brakes. Happens in curves and when big truck passes to the left. My cx-90 had been at the dealership since January 8th. I have a cx-9 loaner that drives wonderful.

[@carxtras]

Many thanks for commenting! We're sorry to hear about your issues (which are both safety related) and hope that your dealership gets them sorted. Presumably they're waiting on parts for the steering rack as that's 15 working days now..?

[@merribenjamin4648]

Yes rack is on order.

[@carxtras]

@@merribenjamin4648 - Hope all goes well for you!

[@bunyipcow]

Very informative, thanks

[@Sea0tter]

Had my cx60 phev just over a year and 10k miles. 30-40mph power surge is an ongoing concern. Squeaky front bush and the sticky steering were only trips to dealer. Looks great inside and out. I came from Mercedes and this car has a different temperament, wants to be in sport mode in open road. pot holed roads are it's nemesis.

[@rogerhills9073]

I purchased My C X 60 top spec TAKUMI PHEV in march 23 ' in the UK. Now covered 8 k miles . I am very happy with it, yes it's had some software updates and the sticky steering was sorted with some new parts and is now perfect. I do find the lane keeping assist annoying if I forget to switch it off, however a lot of my driving is on country roads so this doesn't come in anyway. C X 60 handles well ,comfortable, and fast if required, economical for a big heavy car. When I First drove it the ride seemed a bit hard, the tyre pressures were to high, for my use. They were set max load carrying. Also the suspension " free's up " after a few thousand miles , like most new cars I've had.

[@abeu]

Very informative, my CX-60 has the shift shock and been recalled for the steering issue. But to be honest, I'm happy with the car given it is indeed alot of car for it's price. A similar Lexus or BMW in Australia will be 50kAUD more and probably even less reliable.

[@kclefthanded427]

Almost all manufacturers deal with some sort of problem in the first 2 years on a new model. Hopefully they identify it and fix it.

[@shaddo5790]

Picked up a new cx60 in Dec '23. Transmission lag on take-off from zero, jump and jerk at low speed has been my experience. The more positive you are with the transmission, the less the issue, Inner city is not great but on the highway and through twisting rural/country roads, it is first class. Inside front door panel came free at 1000km because the panel clips had been mis-installed. Pretty poor from the factory. Most annoying issue is the airconditioner. The termostat surges the temperature up and down and refuses to stay at a consistent temperature unless you turn the i-stop off. With i-stop disengaged, the air-conditioner works fine. Honestly WTF! With that said, beautiful interior, comfortable, quiet and relaxing to drive on any trip outside of the inner city. Fuel economy from the 3.3 petrol turbo has been excellent, at least as good if not better as my previous 2.5 normally asperated 4 pot but with a tonne more power and torque on hand for over-taking etc. If the re-turned transmission fixes that issue, and they work out how to run an air conditioner, it will be a brilliant vehicle. So far 7/10.

[@carxtras]

Many thanks for your detailed comments. It's certainly helpful that owners are documenting issues online. We appreciate it! Fingers crossed you get those outstanding issues sorted and it becomes a 10/10 vehicle!

[@douglasdomingues8206]

I got my cx60 2024 model (3.3L e-skyactiv G version) last week here in Dubai UAE. So far I’m extremely happy with the car. The transmission is so smooth, absolutely nothing abnormal noted so far. The car is very comfortable and the engine noise is just amazing! Face recognition and safety e features (lane assistance and dynamic cruze control) are some of the high technology features in this car in my view. I’m wondering the issues listed here doesn’t apply to my model (ps: mine is the mild hybrid version).

[@craigyjp]

Mine is a mild hybrid too and all the issues are there, bad suspension, jerky gearbox, rattling boot lid, cabin noise, steamy windows, faulty driver recognition etc

[@presentelaw]

​@@craigyjp I bought the 3.3L turbo mild hybrid verison Takumi. Loved that car. They are offering me a "Comfort Suspension Enhancement Recall." I am wondering if that will make my car less firm? I kinda like the present ride.

[@user-xx6iq6jg6e]

70000 km’s on my CX-90 PHEV. No major issues. Zoom Zoom!

[@Collingwoodharbour]

Very interesting video. I've got the CX-90 PHEV in Canada and thus far haven't experienced any of the issues noted in your video. Mind you it's only got 5500 km on it. I installed a level 2 charger so almost all of my driving has been electric. I did pull my 2600 lb trailer on a very short trip (4 hours, back home from some service) and the engine/car did a great job as a tow vehicle, just as good as my old BMW X5 Diesel did. It also does well in the snow although I wish the ground clearance was higher for deep snow.

[@carxtras]

Many thanks for your comments! Alot of the CX-60 and CX-90 issues are from early builds. It's hard to say if, what's now being produced, is better quality wise, but great to hear that it's giving you good service so far. Hope it stays that way!

[@jplimages]

Hi. Any experience in cold weather? -25 and colder?

[@jameswatson2657]

Thankfully never had any issues with my ex-demo Homura PHEV, quite simply the best car I’ve owned in two decades. I feel hugely for those with issues shown in the video.

[@carxtras]

Thank you James! Yes, we wanted to make clear in our conclusion that many CX-60 owners will have experienced few, if any faults. However, we also closely follow the forums on this subject and know that a significant number of owners have had multiple and ongoing issues - to the extent they decide to sell their vehicles after 6 months to a year of ownership. Enjoy your CX-60 going forward - they are lovely cars!

[@antrocksflyshyt6467]

My mom asked me to help her buy a new car so i recommended the CX-90 in june of 2023, and it went on about 6 months with no problem, however lately around 20k miles, its been acting very strangely, and it even shut off on the interstate. For a new car thats unacceptable, I also read that some people suffered from stiff steering which is true, my vehicle had softer steering that stiffened overtime. I just hope nothing is wrong on the car for real.

[@Armb1286]

I have 2024 CX60 inline 6, I am suffering from rattling noises from the sunroof and dashboard when driving on bumps and reflectors (cat’s eyes)

[@sAm-1452]

I have a Mazda CX-60, but hopefully not anymore from next week, never again! I ordered and received my Homura with all options new in May 2023. From the first two weeks, my frequent visits to the dealer began with various problems that are not being resolved. Apart from the issues mentioned in the video, I also have the following problems (verified by my dealer through test drives): - When accelerating quickly in EV mode, I hear a loud scraping sound. - From the fourth gear, you hear a whooping sound. - When my car is stationary and the engine is idling, you hear a clear rattling noise outside. Once you put the car in gear, it disappears. - While driving uphill in reverse in EV, the entire car starts shaking. - The driveshaft causes clattering sounds from 50 km/h, sounding as if a window is open. - My driveshaft has been replaced with a newer version. Now I have the sounds, but also a vibration from 50 km/h. No solution for now. - Experienced engine failure, the car suddenly stalled in the middle of the road. No issues found at the dealer. - Apple CarPlay often doesn't connect, or the connection suddenly drops while driving. - My car makes very strange noises while parked; our neighbors contacted us to check the car. - The tow bar no longer functions. kzbin.info/www/bejne/bnu6pHyrmZehZtUfeature=shared

[@carxtras]

Sorry to read this Sam. We sympathize! Sounds like your vehicle should have starred in the film Contact with Jodie Foster. The sound it made is like the one they use to beam out for SETI! I hope your next vehicle brings you joy!

[@sAm-1452]

@@carxtras Thank you for your response. I'm sure I won't have as many issues as with the CX-60 🙈😩😄 but of course, I hope it will be much better this time.

[@MrAndzzeys]

I believe half of those points you made up!

[@sAm-1452]

@@MrAndzzeys Believe it or not, it doesn't matter to me. I have no benefit in labeling the car as good or bad. I can only share my experience so that it might help others. Your disbelief also indicates that you haven't checked any forums, as there are plenty of cars with these problems on forums.

[@differencemaker242]

Boy, you got the pick of the litter, wow. I'll wait a year or 2. They'll have it sorted out by then.

[@hudiniimagician18]

We also got the Problem with the sticky steering... told my Mazda dealer about it, now im waitin` for respond

[@carxtras]

It seems there are two options. 1) Update only the spring system i.e. the main affected part or 2) replace the whole steering rack. Perhaps more prudent to have an entire new rack fitted, but that may be up to dealer discretion + affected by availability. Hope things get sorted!

O meu CX60 PHEV tem problema na marcha atrás. Vai aos solavancos. Tem 1,5 anos e ainda não foi solucionado.

[@WatchGeek]

Gone are the days of "million miles tested" before brands launch new models, but we are to blame partially. Always wanting the "latest and greatest" new toy

[@RA-wl1vt]

I never buy a new design of any automobile. I learned my lesson in 2003 when I bought a new Honda Accord EXL V6 coupe. It practically lived at the dealer for numerous problems from trim that curled up in the sun to the most disconcerting failure was the factory welds in the floor pan failed and the car made loud popping noises in turns and on start off. The dealer had to weld the floor pan back together, after that I traded it in for a Ford Expedition 4wd. I suspect these Mazda's will be fine cars after 2-3 years on the market. I currently own a CX5 Signature and I love it!!

[@Sal-pm8lg]

So have these issues been resolved for the cx 90 as well with the launch of the cx70?

[@carxtras]

I would say that fixes are being rolled out for CX-90 owners and that, gradually, the situation is getting better. I suspect that's why the CX-70 launch was delayed until now. Newer vehicles are being updated with revised parts from the factory and some reprogramming patches have also been deployed. So not perfect - but slowly improving. Of course, some owners have not experienced any issues, while others have had countless faults...

[@BenJ2827]

had my Homura PHEV since August and 7K miles in haven't had a single issue. Had one recall for software the engine shutdown. Ride is not perfect but the handling is great, the lane assist stuff is annoying but apart from that all good!

[@carxtras]

Great to hear Ben thank you! Enjoy your vehicle!

[@sAm-1452]

Ride is not perfect is already an issue 🙈😂

[@simpleman5541]

Just wanted to post this in case it happens to someone else in a similar situation. 2018 cx5 (out of powertrain) engine cracked confirmed at 53130 miles so should happened before that. I reached out to Mazda USA after bringing the car to the dealer ($195 for inspection mainly to have some documentation to Mazda USA an issue that I already knew after my homework and inspection). I told them my love for the car (which is true I do like Mazda design and plan to upgrade when cx5 has hydrid version) and how well I took care the car with pictures under the hood almost like new. Guess what, they offered $150 after 3 weeks of emailing (almost begging for help) with documentation diagnostics and video from the dealership and pictures of the car.. What a waste of time. A cylinder head should never crack at this low mileage, did I mentioned that I always change synthetic oil every 5K miles. I guess this is a known issue but not enough for some law firm to step in and do a lawsuit. A mechanic from reddit forum even pointed out it was a simple machining flaw that caused the issue and I quote "The lifter bore on cylinder 3’s exhaust was drilled too deep and caused the heads to crack."

[@kkcarl9566]

I absolutely LOVE my Turbo S PP. I have had zero problems and can't brag about it enough. I guess with any new model there will be new problems, but so far I've been very lucky.

[@carxtras]

Thanks for sharing! Yes, the Turbo S PP is quite a beast! And not something that we get here in Europe unfortunately. Enjoy your vehicle!

[@alb3096]

My rear sway bar on extremity are already attacked by rust despite only 3 drives on salty road.

[@Shark196810]

Mazda CX60 Owner, for six months, A bigger issue, however, is the transmission. The eight-speed transmition it’s unpleasantly clunky and jerky at low speed. The shift logic feels at odds with the torquey, rather than surfing the torque in stop-start traffic and holding the same gear as you blend in the throttle, the auto is overly keen to kick down, which makes the CX-60 feel cumbersome rather than effortless. It’s a ’box that rarely feels like it’s in the right gear at the right time, meaning it’s easy to ‘catch it by surprise’ and then be forced to wait as it shifts down a cog.

[@carxtras]

Thank you for your comment Jose! Have you had a Mazda dealer look at this issue? Depending upon your location and VIN number, Mazda have a software update for the TCM (Transmission Control Module) using the dealer's MDARS diagnostic software. Worth investigating if it has not been done yet...

[@alb3096]

Filling up the last 10 liters in the diesel version takes ages due to a flat tank hose.

[@justinsalazar9070]

Bought my wife a CX-90 I hear about the jump ….. but honestly once you let the car warm up properly for about 5 min and then drive it runs smoothly. Just saying because my Silverado would do the same thing it seems all vehicles nowadays need to properly warm up and get the oil going. Other than that lord she has been a beautiful drive!

[@ericshutter5305]

The (rather big) issues are slowly fixed by Mazda... give it 1 year and the CX models should be great.

[@karenw8238]

Had my new cx90 phlev for less than a month, engine light came on smh.

[@blw3169]

This is why you never want to buy the first model year of a car, especially a total redesign with lots of new technology. I am curious to see the introduction of the CX-70 tomorrow...hopefully a lot of these issues will have been resolved before they start showing up on the car lots. Of all the issues, the transmission ones (and the dumb shifter arrangement that they likely won't change) scares me the most because I am not so sure that software alone can fix it. Going without a torque converter with an electric motor sandwiched in the middle seems to leave a bit to be desired performance wise.

[@sAm-1452]

Yes, but someone has to test these cars, right? The factory doesn't test them anymore. Otherwise, you'd have to wait a very very long time for a new model.

[@michaelle1000]

I received my CX60 PHEV last August and from day-1 the transmission was rough and the suspension is pathetic for the rear whenever going over tr tracks or speed humps. Spending AU$80k on a Mazda i thought i would be getting a luxury vehicle without these issues. Gonna buy an MG in the future, much smoother transmission ride and much much cheaper.

[@steve281154]

I have had a cx-60 for about a year now and have had some horrifying faults - no power whatsoever when pulling out in traffic, the drivers seat returning to rest while being driven, taking you away from the pedals, gear change shock just to name some. It's currently in having the steering done. We have had ghosting, where the car sees things that aren't there and throws up warning messages, the car slowing down as you go to overtake and many more issues. Mazda's refusal to accept these issues exist is the biggest issue by far as you do not feel you are being taken seriously and the car is dangerous. If you have the money buy the CX5 or go non-mazda in my books. Mazda should be considering compensation as this car was not ready for launch.

[@carxtras]

Many thanks Steve for your comments! I'm sorry you've had a rough ownership experience to date. Interestingly the CX-70 (a wider version of the CX-60) will be launched in North America tomorrow. The launch was delayed, but presumably Mazda now think they have a handle on the issues. Let's hope that's reflected for existing CX-60 owners going forward. All the best with the steering fix!

[@Armb1286]

Anyone had noise and rattle from the brake pedal at low speeds?

[@dsinghr]

My 2022 Audi Q5 sunroof rattles already. My 2022 BMW 3 series had a rattle from driver side window somewhere… these issues exists in all cars. Don’t single out Mazda

[@djkenny1202]

Waiting for Toyota to release a plug in Sienna or Highlander. I’ll pass on Mazda due to the issues mentioned. We will hold onto our 15 Forester. No Rush.

[@steve0ne11]

My wife’s CX-90 PHEV is making a rubbing sound when shifting from gear 1-2. This is only audible in EV mode. Aside from that problem, we have 2 major complaints: 1. Throttle is not calibrated well. It takes way too much pedal effort to accelerate. The car isn’t slow by any means, but it feels dead slow unless you floor it. Simply bad calibration on Mazdas part. 2. The engine note is TERRIBLE on the PHEV. Again, when flooring it it’s fine and kind of sounds like it’s supercharged. But 99% of the time, it sounds like a cheap 4-banger! Why Mazda??? Hide the sound if it’s not a good one. Most people are not driving these things at 10/10 throttle. Aside from those two things and the transmission issue, it really is an awesome car. I have a 24 BMW X5 and I can honestly say the Mazda feels sharper than the BMW. The BMW feels better built though.

[@steve0ne11]

I should also add that we took the car in for the recall service yesterday. They said that they are aware of the rubbing sound coming from the transmission, but they don’t have a fix yet.

[@carxtras]

@@steve0ne11 Thanks for your comments! Hope they get a fix for you soon!

[@Ad__Rem]

My CX-60 was delivered in Sept 2023. I had all the software updates and a recall for the sticky steering. I only need to have the rear suspension updated. I'm a happy CX-60 driver now. But.. Mazda should never ever again bring a car to market that is not finished... They did a big fuckup with this.

[@jordibioscacamps8007]

I’m a owner of a CX-60 in Spain. I’ve been recolled to rewiew the software an the stearing. At the same time I tell to the service about the noises of the suspention and they fixed too. I’m very satified with the servce and now my car it’s fantastic. I have also a Volvo XC-60 and I have to say that I’ve had a lot of problems whit it and the service is not as satisfiying as Mazda service.

[@sgnfo]

Hi, could you describe more experiences between CX-60 a XC-60? I have Volvo XC-60 too and I don't know if it's worse or better than Mazda. Thanks.

[@jordibioscacamps8007]

@@sgnfo Hi. When it comes to suspension, the Volvo is definitely better, but it seems that Mazda is already working on improving that aspect. The mazda's engine is on another level. They have no comparison in power, torque or fuel consumption. It's a blast. The equipment has nothing to do with it either. The Mazda is equipped with everything and in the Volvo, you have to pay for it and the cameras for example are much better. In the Volvo the sound of the doors is better. They sound more robust. The finish is even a bit better in the Mazda, but both are outstanding. And now to the important thing, in the Volvo I have 200,000km and I have had to repair the steering, the central differential, the clutch, the EGR valve, the Xenon headlights and a multitude of hoses, one of them, the intercooler twice, which has caused it to go into safety mode and I have had to go home 30km/h. Also, the Volvo service is no better than Mazda. I've only had this one for 25000 km but so far, I've been delighted with the brand's response, service and cost. We will see how the car responds over the years, but I don't think it will be worse than with the Volvo which, by the way, is now in the workshop. Could it be that I have clarified your doubts?

[@jordibioscacamps8007]

@@sgnfo Oh, and by the way, I forgot to talk about the purchase price, but there’s not much to talk about, is there?

[@sgnfo]

@@jordibioscacamps8007 Thanks for your answer. The price is bigger at the Volvo, but if you compare a new CX-60 with 1-year-old XC-60 B5 diesel (Volvo Select program), you have the same power and the same price. I would also like to ask you about the difference in the wind sound during driving.

[@jordibioscacamps8007]

@@sgnfo Hi. On that aspect both are very good but maybe the Volvo it’s a little bit better.

[@thecrowester]

massive global media blitz when it was introduced but I was wondering at the time why the media was only allowed to gloss over the looks without any real test drives. Mazda is lucky that these issues have been about experience and comfort so far and haven't added up to major safety concerns yet.

[@salimsaid9399]

The only great company without CVT

[@rjk08]

My CX60 rear suspension bounces on speed bumps or rough roads. I've complained this to my dealer and Mazda UK. But all I get is "This is how Mazda build it".

[@carxtras]

Is that the PHEV version? Lots of reviewers mentioned this at launch. And does it get worse with passengers and luggage onboard?

[@rudy7631]

Maybe, however the four dumpers should be replaced in the early units if the customer does not like the ride. In my case the difference with the new dumpers is substancial.

[@big2956]

Electrical system leakage bricks the car and requires replacement of water heater. Cx-90 at dealer for a week now. Stif Steering issue also present at high speed. Mazda needs to address that water heater issue.

[@carxtras]

Thanks for commenting! I hope Mazda can get these issues fixed satisfactorily for you!

[@jsfbay1]

Can you clarify for me what the water heater is for? I'm spacing on what you're talking about.

[@kurtpenner2362]

Future CX-70 owners are praying that all the problems have been fixed by now. Will the new model have new problems of it's own? Time will tell.

[@carxtras]

Interesting that CX-70 launch was pushed back. Originally was due to be on sale by late 2023, now schedule for 'sometime' in 2024. Thanks for commenting!

[@sAm-1452]

I don't believe a trouble-free CX-60 will be delivered until the CX70 and CX80 are out. They are intentionally waiting until all issues are resolved. Mazda NL told me they are working on the development of an entirely new driveshaft and control arms, still in progress!

[@carxtras]

@@sAm-1452 - many thanks for your comment. That's big news!

[@buddyhlc]

This is a accurate statement I have been waiting for the CX-70 since the 90 was released. I went to my local dealer to drive the 90 and found it to be exceptional in every way except I am a empty nester and don't need 3 rows. I drive a 2021 Acura RDX that is a fun semi luxury drive so Mazda's CX-70 fits the bill for my new car, if these problems are not a issue with it.

[@carxtras]

@@buddyhlc - Many thanks for your comments! CX-70 launches tomorrow on the Mazda Canada website. You can sign up there to be kept informed.

[@juanchobaldo8848]

It is very normal having fews fixing issues , there is always a certain risk with new launches and probably since you seem to know the others very well hoping also all those brands still producing unreliable vehicles , but the important part and probably lost interest on your channel are the owners....✌️

[@okkebonenkamp7943]

Horrible car, currently own one for 5 months ( brand new ) has been at the dealer for 19 days in total and since yesterday the car has sprung a major oil leak at 10K miles and is now sitting at the dealer. Mazda should be ashamed of what they punt on the market. This is unworthy of the Mazda brand

[@carxtras]

We're very sorry to hear that :-( Not sure where you're located but in the UK there's a plentiful supply of low-mileage used (early) examples on the market. That's for a reason! We've seen evidence to show that people are cutting their losses and selling / part-exchanging their CX-60s & CX-90s even when they face heavy losses. And some end up trading-in for a CX-5 instead (or moving to another brand). We hope you get some resolution from your dealer and Mazda!

[@user-fb9sp1hm9d]

We have five CX-60 and we use them daily and around 5-6t swedish mile/year. It is lots of year sense we haw cars with so many errors and fouls. The most irritated problem is the irresponsible steering and a car how jumping around like a drunken kangeru on the highway. Errorcodes jumping up on every trip and the dealer is only a middle part to Mazda. I will not have a Mazda next time. Note: The car looks nice an so in the dealer shop, outside that store it is not so fun anymore. Will be a money dropping car and lots of people holds up the car because they alreade see the value drops alot😞

[@ronniejuayno9679]

All cars manufacturers got some issues that’s not new…

[@tatogratacos2503]

This video is BS, in my “OPINION”. I’ve been driving Mazdas for over 10 years now. I lease the 3, the 6 and now I own the CX9. I still have a few payments left and I’m going to get the CX90 for sure. I’ve never have any issues with any of them. I love Mazdas and I’m sticking with them. Buy a Mazda is you want a reliable, good quality, beautiful looking car.

[@carxtras]

Thanks for your comment. We're not in the habit of making BS videos. Every issue listed and every TSB / recall number given is correct. We say in the video that some owners may not experience issues. That is true. Head over to some CX-60 / CX-90 forums in Europe and the US, however and you'll come across unhappy owners in far greater numbers than is normal.

[@sAm-1452]

Sure, order a CX-90 and let you surprise 🤣🤣🤣

[@craigyjp]

Go ahead and waste your money, yes the point of the video is to point out the faults that the 60 & 90 have and as a brand new 60 owner I can attest to most of these issues and a lot more besides. I also bought a CX5 black edition at the same time for my wife and it's fault less just like my 2019 CX5 which I loved. Seems the older cars with less technology are great but the new cars have a long way to go

[@sAm-1452]

@@craigyjp The CX5 has now proven itself, the CX60 is a completely new car and it is possible that there are some problems that they still need to fine-tune. However, the cx60 has too many problems, way too many. from electronics to mechanical. I even think they need to make some changes to the construction to get it right. That's why I gave up on mine.

[@craigyjp]

@@sAm-1452 I agree, but the CX60 is now over a year old, mine was purchased basically Jan 2024 and has all the faults of the earlier models and more besides.

[@mbenton6]

You go about looking for negative commentary. Please stop it. You're reaching. They are none of the negative stuff you're speaking of. Who paid you? Of all the exceptional things that people say about it, you look and found negative things on the web..

[@carxtras]

Have you read the experiences of CX-60 and CX-90 members on forums covering these issues? The video was very fair in saying that we like both the CX-60 and CX-90 but these issues do exist. So no we're not 'reaching'. Just look up how many recalls have been issued so far, partocularly on the CX-90. Often reviews with car magazines are often sanitized or issues not discussed, as each magazine receives significant advertising revenue from the manufacturer. We are not paid by anyone and genuinely believe this is an issue that should be raised on behalf of owners.

[@mbenton6]

@carxtras I have one. Those people are not the majority

[@carxtras]

@@mbenton6 - No where did we say they were. In fact, we explicitly say in the video at 8:15 that the "majority of CX-60 owners will have had few or no issues with their vehicles". Many thanks for commenting!

[@jsfbay1]

@@carxtras The reviewers I follow have talked about the low-speed transmission shift issues, but not the others. I agree that some issues are probably overlooked by reviewers (but not all of them.)

[@KnutHelberg]

US made? Seems problem free in Europe, but that's Japan made Mazda's

[@LoveThatRod]

Sounds like these need some additional rounds of either design changes or materials used changes - Thought I wanted a CX-70, but no way now will wait for a couple of years

[@darkchocolate4595]

Hold one car xtra , none of this review is done by you ? Have you purchase or run extensive test your self ? You make data and summary by just compiling , from other media ? Nonetheless it’s good you bring up this issue , but a real life test , and data analysis done by your channel would be nice

[@carxtras]

We've had extended test drives with the vehicle as our editor wanted to purchase a CX-60. The video came about from then joining some forums to understand if the shift shock issues could be remedied with OTA updates. The intention here is still to purchase one - but likely after a mid-life refresh. In the meantime, we'll aim to bring you a full test!

[@sAm-1452]

@darkchocolate4595 In which cave have you been living lately? Ever heard of forums? They're filled with issues; many people are facing the exact same problems. I had a cx60 myself, unfortunately had to get rid of it after 6 months due to persistent problems, as shown in this video plus 12 more issues.

[@jsfbay1]

@@sAm-1452 Can you help the buying public (namely me) what the other 12 issues are? It sounds like I should wait a year or two.

[@sAm-1452]

@@jsfbay1 I posted a comment with all complaints, but in short: the transmission is terrible, with many jerks and abnormal noises, likely a design flaw. The chassis creaks and groans, also a design flaw. They can't fix it; they keep greasing it to temporarily solve it. Rear shock absorbers bounce excessively over bumps. Steering issues cause the car to drift, requiring constant correction, especially dangerous at higher speeds, leading to swaying. The driveshaft is a design flaw, producing clattering sounds and vibrations between 50km/h and 100km/h. Apple CarPlay connection often fails, drops during the journey, and doesn't return. Sensors are overly sensitive; some brake the car without apparent cause. We bought the car new for 70k euros (NL) and sold it after 6 months with a 40% loss. Many are aware of these issues, making trades challenging, as many dealers don't want these cars. I would advise waiting at least two years; personally, I will never consider another Mazda!

[@peterhorn106]

Problemcar no 1 😢

[@rogermoreton1325]

Very accurate from my experience. It taints the ownership experience and my opinion of the manufacturer in releasing a product that wasn't ready for release, and then been given the company line that it fine.

[@davidashcroft9474]

2024 CX 90 with 2,500 miles. Annoying rattle (getting worse) coming from steering column area. Ring any bells with anyone? I took it in for the steering recall, mentioned the rattle, but (of course), they could not seem to locate it. Awesome.

[@silv99gsx]

2024 cx90 owner. Dont be fooled by its appearance. Your considering buying one of the biggest pos on the road. Suspension squeaks, tech is garbage, engine malfunction light all at 10k and not the first time. They will never get this thing right. There is a reason there are so many for sale with low mileage. 1st and last mazda I will ever own.

[@aigarraudsepp]

I live in FinlandI. HAVE 2 Mazada xc60. Very big dosapontment. I have the same problems and much more. I have been repear shops over 50 times for a year. 1 time hybrid bump brake down on the middle of road. Mazda road service pickt me up. I never ever bay a mazda again. 65 000- 75 000 eur a car shud work better. This car is not luxury, this is lie.

[@AD-lf9ck]

I was considering mazda. But now I'll just keep my lexus. Don't want any headache 😅

[@carxtras]

Many thanks for your comment! Yes, may be best until at least a mid-life refresh for the Mazda.

[@craigyjp]

I have to say the CX60 is the worst car Ive bought. Just got rid of a cheap Chinese Haval H6 top spec for this Mazda and I'm so disappointed in it's failings, so much is wrong with this car. Technology that just doesn't work, rattles from the boot, intermittent steamed up windows, driver recognition failures, dangerous lane assist that is intrusive and dangerous and cannot be disabled. It's rubbish for the price and I'm sorry to say I'm regretting it.

[@carxtras]

Really sorry to hear you've had such a bad experience Craig. I know many UK CX-60 owners are now having the official steering wheel recall done, along with other fixes simultaneously. We have the feeling that, to a degree, Mazda are starting to roll out some permanent fixes, but it's also a question as to whether new factory builds are included, or whether revised parts will be introduced later on. Hope things improve for you in the meantime!

[@user-fb9sp1hm9d]

Same situation in Sweden. Mazda need to have a service organization like Volvo and VW here to handle the problem. The are one of the smallest brand here and will be that ti in the future👍 That's really GOOD😂

[@adrianbyron-parker5797]

I have 16000 miles in my CX60 PHEV since November 2023. It is the worst most infuriating car I have had in 20 years! Gearbox and adaptive cruise are so unrefined I mostly turn them off. AC is hot one min and cold the next. The car will break for no reason motorway or urban roads... I am expecting to be rear ended. Cruise sees cars that are not there "Ghost cars" and breaks or if they move...accelerate dramatically. Traffic sign recognition in UK sees national speed limit as "80MPH" when max in UK is 70MPH. This is a prototype and a very expensive one at £50K.

[@TenzWang88]

Who is going to pay that much for a entry level car brand like Mazda. Cx90 will be biggest failure of Mazda

[@GSSurry]

Speak up man, I can't hear you because of the annoying background music.

[@jj5515]

Hmm, I’ll wait 3 years before I consider cx70

[@kalomboC]

This is why you never get a car in the first two years of a new generation, let alone a new product. Let them iron out the kinks and refine the car

[@seansantoyo973]

I have one also and it’s a pile of shit. I would not recommend this car to anyone I’ve lost complete power on two separate occasions thank god we weren’t on the freeway. It’s at Mazda as we speak. I’ve gone in 7 times cause the engine light has come on and they have no reason as to why it’s on. Mazda of America is most likely going to buy the car back

[@radio73s]

Damn Mazda what a waste

[@tbird1700]

Excellent car PHEV CX60, had updates done and new gear for steering, going to get rubber bushes replaced. Still I expect that from a new model, just makes it a better car when updates done. Currently running 65MPG. up to 76MPG. You have to work out the best way to drive it for economy, when you do , and everyone is different, super car and it goes like shit of a shovel in sport mode.

[@johnnybiker8728]

I agree but still a lot cheaper and a sound investment.

[@jmedical-rsa4290]

kzbin.info/www/bejne/aKqpe4CtZcdjerssi=f5oG42pTjyzZExW0 I experienced an engine failure after 1 month driving it. I am really disappointed.

[@johnnybiker8728]

This video has definitely made my mind up ill be buying a bulletproof Honda crv

[@carxtras]

Thanks for your comment. Yes, great choice! We're not aware of significant issues with the new CR-V for any variant (petrol, hybrid or plug-in hybrid). Our only gripe with the new CR-V is its price: kzbin.info/www/bejne/gqanY3yLfJ6jpdU

[@johnnybiker8728]

Don’t they road these cars before they release them to market 🤦‍♂️

[@dallasdehavilland8228]

I’m based in Australia and received one of the first CX 60s in my area. The car has some amazing points and things I love mostly around the engine and interior but I have to say the overall package is just not on the money ( and it is a lot in Australia) I have experienced nearly all of the things listed in in this video, poor transition between mild hybrid and engine , really harsh ride, system failures like driver recognition, car play failures, the lack of antenna on the car means there is virtually no digital radio signal for me and i had a really bad rattle in the roof linear which was fixed but seems to be coming back again. I sent my dealer an email with a list of everything wrong and was essentially fobbed off with “ get used to it” I would feel better if i knew updates would fix some of these issues but there has been no communication from the dealer or Mazda. Should have kept my Navara Ute …..so close but so far

[@carxtras]

Sorry to hear that you've had such a poor experience. Seems very similar to what has happened in the UK with early build cars. There, some owners are now taking the legal route to reject their vehicles as Mazda / local dealers have also told them to essentially "get used to it". We appreciate you comments, however. And hope that you get some resolution in the near future!

[@saitoTK124]

2023 or 2024 model?

[@dallasdehavilland8228]

@@saitoTK124 June 23 Build, just got of the phone with Mazda today and they are going to do the Suspension fix and update on the CPU for gearing etc. Just waiting to hear when parts will be available for the suspension.