Oticon ON App Instructions

[@walterisaacson4230]

Thank you very much. Your video helped clear up a few issues for me.

[@juliafloresgil7548]

Hi I have a question about the app. Why do I only see the left hearing aid on the app? My son has a unilateral hearing loss, is that why? Thank you

[@michaeltm1973]

I don't have those options for tv etc on my daughters. How do I get those on. Also ca. You listen to KZbin from her device(phone where the app is downloaded)?

[@entcenteroftheozarks8361]

Hello! Without knowing the exact make and model of the hearing aids, we are unable to give precise directions. TV is an accessory and in order to have the TV option you have to have the device. Also, other programs or options have to be programmed to the device by your audiologist. Programs are typically added as needed in follow-up visits with your audiologist. I would encourage a programming follow-up appointment with your audiologist to discuss further needs to assist you in your daily life. Thank you!

[@yahyacimen6064]

How can I listen to music from the hearing aid on the phone?

[@tarynployd7714]

Typically if it is paired, then you should be able to listen to music accordingly.

[@Mr861994]

I have a Samsung Galaxy A11. I can download the app from the Google app store and pair the hearing aids perfectly and control the sound volume. However, I can't answer phone calls or send phone calls through the More hearing aids. I was told that through the new hearing aids, I would not have to use a Connect Clip. Why would I be having this issue?

[@entcenteroftheozarks8361]

With the exact model of your phone, direct streaming of audio (i.e. phoncalls, podcasts, audiobooks, music, etc.) is not possible. Although you can use the APP as the "remote control" for the hearing aids, streaming is not a feature with your model of phone. Please view the link provided, for reference regarding which Android devices are audio-streaming capable: www.oticon.com/support/compatibility

[@susanwofford5010]

How do you turn the demo mode off? It won't let me.

[@azadsumon9610]

Huwai nova 3i how to oticon spa4 hearings aid?

[@TheGconrad]

How do you take it out of demo mode?

[@tarynployd7714]

You have to pair hearing aids to the device to get it out of Demo mode.

[@aliceleder2765]

@@tarynployd7714 pair with the phone or the device modem?

[@zairavalenciano472]

Is there a way to turn off the Bluetooth on the hearing aid only? I have a baby using the hearing aids and every time I get a phone call or want to listen to music it connects to ponto. But I also have an iwatch that’s connected to my phone via Bluetooth so I can’t turn off Bluetooth completely

[@entcenteroftheozarks8361]

You can go into Settings, Accessibility, and Hearing Devices, and under your listed hearing aids, you can turn Audio Routing off, then anything that you would want to listen to, it will NOT go to hearing aids, but you still should be able to utilize the functions of the app. You can also turn audio routing off for phone calls so it does not automatically route to the hearing aids.

[@Meambp]

@@entcenteroftheozarks8361 This finally helped me! I now can turn off the doorbell from Google Nest and iPhone texts going into my aids. Thank you!. Aids went out for annual cleaning/adjusting and came back with new settings. Very annoying.

[@dezmar7144]

Well done! I have a problem with tv streaming when you switch from tv to p1, it defaults to 16 level volume, which is annoying. How can I change the default volume level?

[@entcenteroftheozarks8361]

Unfortunately, you cannot set your default volume level. That is something that is automatic within the APP settings.

[@dezmar7144]

ENT Center of the Ozarks I have discovered a workaround. If you depress the on/off button on either hearing aid, it overrides the app and the volume.

[@floramaiocco]

Traduzione in italiano. Grazie

[@jameswest8280]

How do I restart my hearing aid when it is lost? Kind of a catch 22.

[@entcenteroftheozarks8361]

If your connection (Bluetooth) is lost, then you likely need to turn the hearing aid off by putting it in the charger, or opening/closing the battery door and ensuring that the Bluetooth on your phone is on. As long as hearing aid and phone are within range, and bluetooth is on, then they should "pair" together.

[@jameswest8280]

@@entcenteroftheozarks8361 found it and paired it, but thank you anyway.

[@maryamyousif3087]

How do you pause it? My partner can't hear my phone when someone facetimes me

[@entcenteroftheozarks8361]

To pause the video, hit the bottom left button on the youtube screen, that looks like two bars. If you want your partner to hear what you hear, you will need to get out of the app, and hit the "Audio" button on your call screen, and then hit speaker. This is only visible when you are on a call/facetime.

[@katieanderson9273]

After a few minutes of streaming my left one tends to drain the battery percentage on the app... What to do to stop that issue?

[@entcenteroftheozarks8361]

That is an issue that is likely occurring within the hearing aid; contact your Audiologist. It is possible that the hearing aid might need to go in for repair to the company Oticon, for excessive battery drain.

[@katieanderson9273]

Thanks for letting me know

[@floramaiocco]

Traduzione in italiano

[@bobrunge7594]

This app is a piece of crap. I had Oticon More and now Oticon Own. Same issue. Always shutting down. JUNK