Our Remanufacturing Process for the Steelcase V2 Leap Chair (Crandall Office Furniture)

[@sephiroth4543]

When a company says free 30 day returns and we will give you a label to send it back, I will buy from them straight away. It means they are sure that these products will work well and if you get the odd issue they will also help you. Good customer service will get you far like Amazon. I just wish these guys shipped to the UK. Absolutely phenomenal message. Of all the things said in this video that returns policy made me respect this company.

[@CrandallOfficeFurniture]

Thank you! We strive every day to make sure our customers are happy.

[@imtopher61]

I had no idea how much work went into re-manufacturing a chair. Very impressive.

[@CrandallOfficeFurniture]

Thank you! We appreciate it.

[@letXeqX]

Been looking through many of your videos. NEVER seen a company so transparent and helpful. Congrats!

[@CrandallOfficeFurniture]

Thank you very much!

[@Maiden4eva1995]

Absolutely love my leap v2 still 8 months later from you guys. Near mint condition, extreme comfort and couldn't be happier.

[@CrandallOfficeFurniture]

Wonderful! Thank you for choosing us and for watching.

[@winebartender6653]

Just recently got my leap from you guys a few weeks ago with the thick back foam and 3d bionit and absolutely love it! Was in great condition and the bionit feels great and is super breathable. Customer service was also fantastic! Thanks for the great work!

[@CrandallOfficeFurniture]

Wow thank you so much! We are so happy that you love your chair. Thank you for watching and being a customer, we really appreciate it.

[@FastRedPonyCar]

HUGE shout out to Kim at Crandall for helping facilitate a custom Guilford TopShelf J626 fabric re-upholster job on my now 22 year old V1 Highback! It looks like your Bioknit fabric is similar to the TopShelf fabric. It feels MUCH more comfortable and softer than what came on my Leap.

[@CrandallOfficeFurniture]

Kim is amazing! We are so happy you love our BioKnit and if you need anything please don't hesitate to reach out. Thanks for watching

[@caseyodonnell6621]

I was floored by the quality and condition of the V2 Leap (with new foam seat and backpad) I received from you guys back in Feb. I love the focus on sustainability and the chair is super comfortable. Outstanding value for dollar. Keep up the great work!

[@CrandallOfficeFurniture]

Wow thank you so much for this comment. It means a lot to us that our customers enjoy our products. Have a great day!

[@mattpanz609]

floored? i hope you don't mean that literally! XD

[@caseyodonnell6621]

@@mattpanz609 Nope. Ha! Seriously though, I was expecting the type of normal wear on the plastic components that they show in this video. I looked over every square inch of my chair and found nothing and no obvious areas where they covered anything up. Even the legs where people tend to rest their feet. My chair looks and functions like a brand new chair but for half the price. It's not often a place exceeds your expectations so when you find a place that does you have to sing their praises.

[@JB-tz9pi]

I bought some model not too long ago. I think it was a V1 Leap. Best chair ever! I would never pay retail but for the condition I receive it from you guys, I will definitely buy another when the time comes.

[@CrandallOfficeFurniture]

Thank you JB for commenting. We are so excited that you love your chair. Please reach out if you ever need anything and thanks for watching!

[@miniDrew4]

I like the fun music in the background. Makes the video much more watchable!

[@CrandallOfficeFurniture]

Thank you!

[@QuangTran-lb2gs]

Just ordered an Aeron from you guys. It costs a decent more than marketplaces or Madison Seating, but I picked you because of the warranty and especially because of what I've read about your customer service. Hope you guys don't disappoint!

[@CrandallOfficeFurniture]

Thank you for choosing us! We make sure that all of our chairs that go out go through the exact process every time. Please reach out if you have any questions.

[@Ayesuku]

Hi from Ohio! I have a V1 Leap that I bought via eBay many years ago--discovered you guys shortly after, been following ever since. Many of your how-tos have been really helpful while maintaining this chair (actually just replaced the cylinder with one from you guys a couple weeks ago!). Definitely mean to get my next one from you guys!

[@CrandallOfficeFurniture]

Thank you so much for watching Alex! We are so excited to know that you are a customer and we are able to help you with your chair. Make sure you are subscribed to our email news letter so you are first to know when we do a big sale.

[@ZachoryJohnson]

Just purchased one, the chair is amazing and only half the price of a brand new one. The extra padding is so comfy and I love the adjustability. And best of all the customer service is great, I ran into a little trouble putting it together but I called the customer service number, someone picked up, and helped me right away. 5 stars for the this company and for the product.

[@CrandallOfficeFurniture]

This is awesome to hear! If you have any questions or concerns feel free to reach out to us, have a great day!

[@kevinbreese5739]

FANTASTIC video!! Really appreciate how extremely thorough you were in covering everything.

[@CrandallOfficeFurniture]

Thank you for watching!

[@9340cody]

I just received my V2 Leap, and I couldn't be happier. So glad i found you

[@CrandallOfficeFurniture]

Thank you so much!

[@MushyMonkey]

I love the deep insight into the process! Great for watching while I'm waiting on my chair.

[@CrandallOfficeFurniture]

Thanks for watching!

[@pnwsportsman4036]

Ordered mine a few days ago. Replacing my Goodwill chair from the 70’s I’ve been using for the past 6 years. Can’t wait!

[@CrandallOfficeFurniture]

We are so excited for you! Please let us know if you need anything else and how you like the chair. Have a great day!

[@chasen432]

How has it been? Really wanting to replace my crappy Lay Z Boy Office depot chair that pops and creaks and kills the back.

[@pnwsportsman4036]

@@chasen432 it is insanely comfortable. Love it! Best purchase made for my office

[@johnsgresham7237]

Love my Crandall remanufactured Leap V2. Just ordered another for my girlfriend!

[@CrandallOfficeFurniture]

Awesome! Let us know how she likes it.

[@tangodown2721]

So glad I found you guys. Thought I would have to buy a new chair and only had my leap for 5 years but starting to hurt my butt.

[@CrandallOfficeFurniture]

We are glad you found us as well!

[@khensationalReviews]

man i wish we got this in canada. The craftsmanship and passion is insane. Quality work from Crandall

[@CrandallOfficeFurniture]

Wow thank you!

[@CrandallOfficeFurniture]

We are now shipping to Canada!

[@diddlysquat1986]

I appreciate your transparency. This was a really good watch to keep me informed of my purchases. Thank you sir.

[@CrandallOfficeFurniture]

Glad it was helpful!

[@story.theboard]

Documenting the entire process definitely is reassuring, and the honesty in where there might be some remaining scuffs or scratches is appreciated. Ordered a re-manufactured leap v1 yesterday and looking forward to it!

[@CrandallOfficeFurniture]

Awesome, please let us know what you think of the chair. Have a great day!

[@brianhusk4593]

I'm seriously considering Crandall remanufactured Leap V2, but confused by the padding. Early in your video, you describe the steaming process, which helps separate the glue that holds the fabric to the pad, but then later in the video, you describe how you don't use glue to affix the fabric to the pad, because that's how Steelcase does it. If Steelcase isn't gluing the fabric to the foam, then is it some other brand or product that does and you don't have to do this on the Leap V2 chairs?

[@CrandallOfficeFurniture]

Great question. With some chairs Steelcase glued and some they didn't. We used this process on a lot of various pads and wanted to talk about the steam box but with the new pad that we have tooled everyone who orders a reman Leap v2 gets the upgraded new pad.

[@somelolplayer6199]

Question for you on the remanufactured back foam. Do you find the thicker foam on your back foam impacts the lumbar support strength compared to the thinner foam from steelcase direct leap chairs?

[@CrandallOfficeFurniture]

Good question - the thicker back pad definitely makes a small difference in the sliding lumbar, but I actually like it better - it softens up that hard plastic sliding lumbar piece. We modeled the new V2 back after the V1 highback molded foam back, which also had the same lumbar, so it was originally designed with that thicker back in mind, we just brought it back after the back pad on the V2 got thinned up. Hope this helps! -DC

[@ldp7090]

0:48 haha lets get this party started 🎉 im impressed with your process and transparency. just places my leap v2 order yesterday im excited!

[@CrandallOfficeFurniture]

Let's Go! Thank you!

[@ldp7090]

@@CrandallOfficeFurniture you’re welcome, thanks for the awesome chair im sitting on it as i write this 🙌

[@MaxVoltageTech]

Wait, you forgot the "tech in a box" shipment step! LOL Love my custom V2. Have had it for about 6 months and it really helped me with my hip osteoarthritis.

[@CrandallOfficeFurniture]

LOL you're right we did! Wonderful, we love that you love your chair

[@TonyDrecaps]

Cool video. You should do more videos like these. Crandall makes high quality chairs!

[@CrandallOfficeFurniture]

Thank you very much, we are definitely doing more in the future.

[@Leng_sunrise]

Thanks for your informative video! I've sensed that occasionally my Leap V2 chair, manufactured in 2022, seems to sink a little bit when I shift my sitting position. It's quite subtle, and does not cause me problems. I am just wondering if this is by design, or could there be an issue with the chair?

[@CrandallOfficeFurniture]

Does it seam to move down and back up a little bit when you sit or stand? If so that is completely normal. If it is constantly sinking you may need to adjust a set screw if your chair is top activated. Here is a link to that video. kzbin.info/www/bejne/m4HMlWaKq7uloK8si=Vj4MXvQjep2beVgY if you have a side activated cylinder you may need to replace it.

[@Leng_sunrise]

Thanks for your advice@@CrandallOfficeFurniture

[@CrandallOfficeFurniture]

Anytime!

[@chaos8364]

just ordered a chair and the promo code made it VERY affordable. Cheers guys!

[@coreykatz8111]

which code did you use?! how much % off?

[@chaos8364]

@ YES24 saves like 15% or something off any purchase. went from 710to 630

[@chaos8364]

@ YES24

[@CrandallOfficeFurniture]

Thank you sop much! Let us know what you think when you chair arrives. Cheers!

[@GavenRobertson-g7q]

Love that you keep it in the US! So good

[@CrandallOfficeFurniture]

Thank you!

[@vwmusicplaylist1935]

1:33 WOW....that is a crazy number of chairs!

[@CrandallOfficeFurniture]

It's a lot

[@MichaelH-]

For most of this video I kept thinking the seats directly over his right shoulder were shades of purple/lavender, but unfortunately they were blues. Any chance we could get a purple/lavender option in your BioKnit fabric? Or, is there a way to do a one-off custom order color in the same material?

[@CrandallOfficeFurniture]

Great question, and yes we do have the ability to do custom colors, but there's a pretty large quantity commitment, and we haven't seen a ton of demand for purples traditionally. Would love others to chime in if that's a color they would like. If we see the demand, adding this to the catalog is definitely something we would consider! 😊 Also the wine color has a deep purple / burgundy color that's very nice fyi

[@lukegaillard4146]

@@CrandallOfficeFurniture one more vote for purples! i like the lilac-colored one.

[@somelolplayer6199]

What is your personal opinion of the micro suede option on the remanufactured leap v2 compared to other fabric options?

[@CrandallOfficeFurniture]

This was my personal favorite of the bunch, and what is currently on my chair right now. In fact, this was not originally an option we were going to offer until I completely fell in love with it and made sure we offered at least one color. We will be doing a video on all of the new upholstery options soon (but wanted to get all of these launched before Black Friday), but this one stands out. It's got that suede-like feel to it, but is quite thick like a leather. It sits wonderfully! -Dave

[@mekore]

this is way better than new😅

[@CrandallOfficeFurniture]

Thank you!

[@mr-goalie]

Real interesting video! It was mentioned that you guys add more padding to the back than in the original model, is the same true for the bottom? I'm looking to buy a chair, and the Leap v2 was really appealing but I heard that it can be quite firm and uncomfortable, so I was going to opt for the Amia. This might change things though!

[@CrandallOfficeFurniture]

We tooled a whole new pad for the bottom with 3/4 in extra padding.

[@mr-goalie]

@@CrandallOfficeFurniture thanks for the reply. How would you say the new padding compares to the Amia? Really looking for a nice, comfortable chair. I don't think I can reasonably send back a chair in case I have any issues / discomfort because I live in Canada near the border, and will need to have the chair shipped for pickup in Minnesota.

[@CrandallOfficeFurniture]

@@mr-goalie Our new Leap is actually just a touch thicker than the OEM Amia seat, but once upholstered, they feel quite similar, though they are a slightly different design from each other as far as the shape and contouring goes.

[@CrandallOfficeFurniture]

We are now shipping to Canada!

[@Malficion]

Annnnnddddd Ordered! Can't wait. This is how you advertise.

[@CrandallOfficeFurniture]

We are so excited for you! Please let us know what you think and if you have any questions.

[@jaymo1906]

Alright... I was won over today by a few things, the transparency, the cushion upgrade, and the Amazon Prime code. I have VERY high expectations for this item as Im in major need of a new chair. I really wanted a chair with flip-up arms but they do not really exist in great ergo chairs. Now the wait begins...

[@CrandallOfficeFurniture]

Have you received your chair? Let us know what you think please.

[@jaymo1906]

@@CrandallOfficeFurniture I have not nor received any shipping yet.

[@jaymo1906]

@@CrandallOfficeFurniture received chair but I think it's broken. The seat height level doesn't move so it not able to push the lever on the gas tube. 😭😭

[@Noneya5555]

Does the standard Steelcase Leap v2 have any metal in the build? What is the base made of? Unless I missed it, Steelcase's site doesn't seem to provide this info.

[@CrandallOfficeFurniture]

There is definitely metal in the core of the chair and the bases can be metal but also are mostly plastic. There is metal in the casters, arms and seat mechanism.

[@xxkillerdogxx]

So happy to buy a chair that is American made. We need more products made here in the US.

[@CrandallOfficeFurniture]

100% thank you for your business!

[@Chris-zd2zi]

What is the difference between on chair made after 2020? Or is more of a personal preference on newer chairs?

[@CrandallOfficeFurniture]

Hey great question! The 2020 or newer chairs are chairs we got through the Steelcase Authorized Factory Returns program, so they have only been used for the small amount of time before they were returned to Steelcase. Functionally they will be identical, but they will have much less wear and tear on them compared to many of the chairs we get in that have been used daily for many years.

[@earicm40]

After watching this i purchased the chair. The transparency just put it over the top.

[@CrandallOfficeFurniture]

Wow thank you very much please let us know when you get your chair and what you think!

[@slvrization]

Wish we had someone like you here in the EU

[@CrandallOfficeFurniture]

Maybe one day!

[@georgen9838]

Do you guys also refurb existing chairs? If I have a V1 and want a new seat pad, for example, is that an option? Couldn't find it on the site.

[@CrandallOfficeFurniture]

Here is the upholstery option on our website www.crandalloffice.com/shop/chairs/steelcase/462-leap-v1/steelcase-leap-chair-upholstery-new-seat-pad/

[@AngryOscar]

I didn't see an option to add a headrest for the leap v2. Any chance to ever include Hawthorn Fern chairs in the future?

[@CrandallOfficeFurniture]

That currently isn't an option yet for the headrest. Anything is possible ;)

[@David710-35]

Can you ship overseas? Or you can only ship within NorthAmerica? Cannot checkout overseas in your website

[@CrandallOfficeFurniture]

Not currently, we only ship to within the 48 continental united states. You could use a freight forwarding company but that does add an extra expense.

[@Garloth400]

Not that I have any doubts about your techs but can I choose to have my chair transferred to the older seasoned tech instead of the brand new tech? j/k

[@CrandallOfficeFurniture]

lol great idea

[@nopenope7088]

You guys have quite the process going on

[@CrandallOfficeFurniture]

Thank you! We do our best to give the best quality we can to our customers.

[@Cisco-i5c]

Impressive & transparent.

[@CrandallOfficeFurniture]

Thank you very much!

[@justinyu7]

can you guys sell the seat foam and cover separately so i can renew my own chair myself?

[@CrandallOfficeFurniture]

Here is the link for our upholstery service + new seat pad ------www.crandalloffice.com/shop/chairs/steelcase/462-leap-v1/steelcase-leap-chair-upholstery-new-seat-pad/

[@augie2550]

Will I get the same support and warranty if I order on Amazon?

[@CrandallOfficeFurniture]

If you order from us on amazon yes! We only have black on black as an option on amazon however.

[@Killjoy.Z]

I want to order one of your remanufactured leap V2s off Amazon but it appears there's no option to customize those ones, is that at all possible

[@CrandallOfficeFurniture]

You would only have the ability to customize via our website www.crandalloffice.com/shop/chairs/steelcase/462-leap-v2/remanufactured-steelcase-462-leap-v2-office-chair/

[@Killjoy.Z]

@@CrandallOfficeFurniture can I purchase just the thicker foam back from your website for the 30 bucks?

[@CrandallOfficeFurniture]

You would have to go through our upholstery service in order to get the thicker back pad and it would require you to send in your old pad once you received the new one. Here is the link that gives more detail - www.crandalloffice.com/shop/chairs/steelcase/462-leap-v1/steelcase-leap-chair-upholstery-new-seat-pad/

[@Departageance]

Do you guys ship to other countries? (like france as a totally random example)

[@CrandallOfficeFurniture]

We don't at the moment but always keep a look out on this channel. If we do go international we will be making a video on it.

[@Departageance]

@@CrandallOfficeFurniture Damn :/ Thanks for the answer

[@kellykryspin]

What happened to that pretty purple color behind you second on the lower left? I would have ordered that.

[@CrandallOfficeFurniture]

Oh sorry so the colors are a little skewed because of the lighting. Here is a link to the colors available.www.crandalloffice.com/shop/chairs/steelcase/462-leap-v2/remanufactured-steelcase-462-leap-v2-office-chair/ go to close to the bottom of the page and then the colors will be on the right side.

[@sanakpattanaik8505]

Hope one day you would ship to India

[@Youwillneverknow-w1g]

I wish you guys delivered to Montreal :(

[@CrandallOfficeFurniture]

We are shipping to Canada! When you go to your cart make sure it says "International Checkout". We use a company called zonos to handle all of our international shipping for us.

[@GalaxyXYZ888]

Is there any way to ship to Europe ?

[@CrandallOfficeFurniture]

Maybe with a freight forwarding company?

[@ryan89870]

Does the Amia chair get a new foam pad similar to the Leap described in the video?

[@CrandallOfficeFurniture]

Great question! No, they don't currently.

[@ryan89870]

Thanks! So it's the same pad it originally came with?

[@CrandallOfficeFurniture]

Correct, we steam clean it with our proprietary steaming process.

[@meeks726]

Does the remanufacturing process affect the effectiveness of these chair's LiveBack technology?

[@CrandallOfficeFurniture]

not at all

[@broccoliman52]

Do you sell the foam seat in Amazon? Wanted to buy one but im not in the US

[@CrandallOfficeFurniture]

No not yet, the only way is through our website currently. You could use a currier service to ship them to you but that is pretty expensive.

[@BarryBernau]

They are from Michigan!

[@razz7436]

When will Gunmetal bioknit restock?

[@CrandallOfficeFurniture]

Not at this moment. We don't have an estimate eta

[@CrandallOfficeFurniture]

Just got an update from our supplier, we are hoping to have Gunmetal back in stock in the next couple of weeks.

[@Hermetic_]

Pretty cool 👍

[@CrandallOfficeFurniture]

Thank you!

[@Ghost_in_the_machineworks]

Great vid, my re-man V2 with thicc butt and back pads, arrives next Tuesday.... My fingers are crossed!

[@CrandallOfficeFurniture]

Please let us know what you think. We will help with anything you need.

[@kangjhha]

Purchased less than a month ago.. have issues with the backrest

[@CrandallOfficeFurniture]

This is very unfortunate, please reach out to our customer service and they will gladly be able to help remedy this for you.

[@johnnyp6202]

You guys should really add Brisa as an option.

[@CalrosACJ55]

Fire

[@CrandallOfficeFurniture]

Thank you!

[@Oliver-fy6xy]

We need you in Europe.

[@CrandallOfficeFurniture]

Maybe one day

[@danielclark920]

Just got my refurbished Steelcase Amia today! So far I'm very happy with it. My only minor complaint is that it's pretty squeaky, but I'm sure some WD-40 will fix that. I appreciate having a nice chair that I could actually afford. Thanks Crandall!

[@CrandallOfficeFurniture]

Glad to help! Please let us know if we can help in any way.

[@h1tless704]

You guys are awesome just wish I could get one without spending 1k

[@CrandallOfficeFurniture]

Our Remanufactured Leap Chair Starts at $649 and we have steelcase authorized return chairs that are definitely under 1k. Also for labor day we are doing a 13% off sale using code Laborday24

[@h1tless704]

@@CrandallOfficeFurniture Only have 300 to spend looking to see if I can get a used one for that price.