Our Refurbishing Process for the Herman Miller AERON Classic Chair (Crandall Office Furniture)

We are going to show you our step by step process on how we refurbished our Herman Miller Aeron Classic chairs to give you the best quality chair possible.
To order a Remanufactured Aeron Click HERE:
www.crandalloffice.com/shop/c...
To order any of the components
Aeron Refresh Kit:
www.crandalloffice.com/shop/c...
Three Paddle Kit:
www.crandalloffice.com/shop/c...
Aeron Classic Lumbar
www.crandalloffice.com/shop/c...
Gas Cylinder
www.crandalloffice.com/shop/c...
Table of Contents
0:00 Intro
0:19 Receiving
1:06 Cleaning and Painting
2:02 Seats and Backs
4:35 Internal Components
5:49 Arms
6:52 Arm Pads
7:35 Gas Cylinder
7:59 Mechanism Cover
9:01 Shipping
9:45 Added Benefits
10:31 Final Thoughts
11:01 Bloopers
Crandall Office Furniture has been remanufacturing Steelcase & Herman Miller office chairs since 2002, and since then has grown to become the largest remanufacturer of high-end office seating in the United States. We see and work on thousands of these chairs every year, which gives us a unique insight into how they stand up to long term use, where they fail, and how to fix them. If you're looking to learn more about high end seating, you're in the right place!
► Learn More About our Remanufactured & Refurbished Chairs and our company at: www.crandalloffice.com/

[@jadonharper1493]

Having real people showing all of this really makes me feel so much more comfortable about buying from you guys.

[@CrandallOfficeFurniture]

Wonderful! We want to show people that we aren't just selling a used chair but that we take time and thought into our process and give the best service.

[@am896]

Thank you for posting the process you go through. Very impressed with the care and detail put into this. Understanding your process helps a great deal!

[@CrandallOfficeFurniture]

We appreciate the kind words! Thank you for watching :)

[@thechairkingsteer2073]

Thank you for this video. We are a small business in Australia and also refurbish Aeron chairs. Your process is inspirational!!

[@CrandallOfficeFurniture]

Thanks we worked very hard to make this as thorough as we could. Good luck with your efforts. Have a great day.

[@khanscombe619]

I noticed no smaller A sizes. I had the B & it was bigger then I needed for desk area. Also, if I get as is, is the aluminium finish underneath decent enough to be polished like the new models option? Are any of the seat components interchangeable for the Mineral brighter colour or can it just be upholstery painted? I have a damaged 1997 classic. Only issues was arm adjust didn't hold so long, gently slipped over time of leaning on them.

[@rimohani]

I feel my aeron classic is slighty leaning to the left ... do you have any recommendation for that?

[@fyi3384]

Hello, what is the diameter of the screwdriver you used for removing the mesh at 2:14? I also want to clean the mesh, but the instruction doesn't specify the screwdriver size needed for disassembly.

[@okioki1131]

This video inspired a lot of confidence in me purchasing from you.

[@CrandallOfficeFurniture]

Thank you so much! We really appreciate you watching and commenting

[@scotprice8553]

do you happen to know what size screw is used in the posture fit add on? the screw on the bottom...my screw head broke off

[@vwmusicplaylist1935]

Respect to you and your business. Alot of work but much better for the environment to refurb chairs like this as they're still perfectly usable.

[@CrandallOfficeFurniture]

Thank you very much!

[@matthewbarnes472]

Awesome video showing your process!! I found this channel because I bought a used Aeron and was interested in how it worked - this gave a great overview!

[@CrandallOfficeFurniture]

Thank you very much for watching! Great choice in a chair. There is a reason why it's a staple in the office chair world.

[@Lloyd.B.]

Anyone know the best type of paint for office chair plastics?.. I want to maybe paint a "Ergohuman-Nefil-Chair", just the plastic parts. I expect acrylic?..

[@jackwingard5435]

Got the refurbed Leap V2 from you guys, has been great

[@CrandallOfficeFurniture]

Wonderful!

[@luckiweeman]

Just ordered 2 of these chairs.. Can't wait to take delivery and sit my butt down!

[@CrandallOfficeFurniture]

How are they treating you?

[@douwepausma]

What do you guys do when the chair's mesh has smell to it (e.g. smoke smell) and the normal cleaning method is not going to suffice? Awesome video btw!

[@romeodambrosio9689]

Do you sell the mesh for the bottom of a Herman Miller chair. If not do you know where I can purchase?

[@OneIdeaTooMany]

Wow this is awesome. Wish there was a company like yours in my country. It's clear you guys love what you do and the customers see the benefit.

[@CrandallOfficeFurniture]

Thank you very much for the kind words! What country do you live in?

[@thakingzilla3430]

Only able to find the under seat foam pad on your site for a size B chair. Do you make these pads for a Size C chair?

[@CrandallOfficeFurniture]

No only for size b, i'm sorry

[@DeJeR]

@Crandall Office Furniture - I have an incredibly creaky Aeron. Any tips on where to identify the source of the creaking and how to eliminate it?

[@CrandallOfficeFurniture]

Here is a video on how to properly lubricate your Aeron kzbin.info/www/bejne/nJutq4R5pstje7s

[@MRX5000X]

Thank you for this video. Do you sell the under-seat foam pad by itself? I don't see it available on your website.

[@CrandallOfficeFurniture]

Not yet but that is coming soon!

[@CrandallOfficeFurniture]

Here is the link:www.crandalloffice.com/shop/chairs/herman-miller/aeron/aeron-classic-under-seat-foam-pad/

[@sebastianalexander5564]

How about touch up graphite grey color paint..cant find this in europe..no clue what alternative to use that matches and is fast drying on a matte finish

[@iHustleLXXXI]

Great video!

[@CrandallOfficeFurniture]

Glad you enjoyed it

[@BogdanKecman]

interesting, any chance that you are selling some of the parts? some of us across the pond would love to purchase some parts (e.g. I would love that posturefit thing you made and that cover for mechanics as my second original 3 point posture fit broke and my plastic cover is in peaces for over 15 years)

[@CrandallOfficeFurniture]

Currently we offer international shipping to canada, is that where you are? We have parts for the Aeron with this link--www.crandalloffice.com/shop/?chair-model=herman-miller-aeron

[@ryenjarvis300]

i'm replacing the gas cylinder on my aeron classic but i have been fighting with it for about a week here and there.. i have a large pipe wrench i'm using to twist it free but it seems very seized into the bottom bearing. Anyone have any tips for this? I've also tried removing the seat mesh and hitting the cylinder out from the top with a socket and a hammer. no luck. :(

[@CrandallOfficeFurniture]

A cheater bar helps a lot and having an extra set of hands is helpful if someone else can help you out.

[@semja]

Looking forward to mine

[@CrandallOfficeFurniture]

How do you like it?

[@rwoosh_master]

Hi! Do u know if I can use bleach to clean the mesh and the plastic outer casing? Currently there is alot of disgusting stains I'm not worried about discoloration, (pretty sure there would be) more of whether it would damage the mesh/plastic

[@CrandallOfficeFurniture]

Also make sure you use a soft bristle brush when scrubbing as you can damage the pellicle.

[@rwoosh_master]

Thank you! Noted on your pointers. Has there been any instances where your detergent and scrubbing cannot remove any stains? And what did you try to do to remove it for any results? My chair is grey so the super is super obvious. Would like to get it as clean as possible

[@CrandallOfficeFurniture]

Actually upon further investigation we don't see anything supporting the use of bleach of any kind on the mesh, so we suggest to not use it at all. We do not know what it would do to it and we haven't run into stains for the zinc grey mesh but we definitely recommend using a mild detergent and trying to scrub it as shown in the video. Outside of that we don't have any other options at this time.

[@sineast]

Any advice on how to deal with scuffs scratches on the plastic parts? Is magic eraser sponge a good idea? What is your method? Amazing video!

[@sebastianalexander5564]

They apply spray paint!? I would like to know how to get such spray paint aerosol cans for less then 60€.. the offers here are insanely expensive compared to the aerosol can in usa ...ppg graphite texture...or rustoleum gun metal grey metallic matte..should be both available in the usa..the ones specially for aeron chairs are relabled of the ones mentioned above..just for about double or more of the price..

[@sineast]

@Sebastian Alexander If Im not mistaken they use spray for the metal parts as shown in the video. A heat gun could be a solution for the plastic scratches, not sure though. Google "aeron spray paint", they are cheaper than 60EUR.

[@sebastianalexander5564]

@@sineast the heatgun approach could be an option. I wonder if you have experince in the refurb process with that approach allready. Since the paint is going all through and its mainly the surface beeing scratched, a heatgun at the right temperature, with the mesh removed, could melt that in on the seat frame and create a more even surface like before..makes sense.. The paint is avalaible for less then 60€..though not in europe as far as i have searched for it. I welcome any hint towards a store or producer of such spray that is also avaliable in europe..so far the ppg graphite texture nor the rustoleum gun metal grey metallic matte have been found in europe online in my case..

[@2226cc]

Weird question... I've had a Herman Miller Aeron for well over 15 years. Size C, but always been a bit too big. Would a size B seat pan bolt in or is the mounting cradle/supports actually wider on the C?

[@CrandallOfficeFurniture]

Unfortunately the size b seat will not fit on the Size C frame.

[@2226cc]

@@CrandallOfficeFurniture Thanks for the reply. Suspected that. Well, anyway, this one has to go into storage until I can afford a replacement set pan. Its ripped to shreds. Hey, 20 years, not bad.

[@CrandallOfficeFurniture]

Let us know if we can help with anything else! Have a great day.

[@NoeItorious]

I just want you to know that watching this video is what sold me! Looking forward to receiving my chair 😊

[@CrandallOfficeFurniture]

Wow, awesome! Thank you!

[@TheJohnniegolden]

The thoroughness is amazing! I love my Aeron, but I feel like it needs maintenance. Where are you guys located?

[@CrandallOfficeFurniture]

Greenville, Michigan

[@neccros007]

One of my seat pan bolts wants to back out the insert and no matter what I do, I cant get it loose. Any suggestions?

[@CrandallOfficeFurniture]

Great question, please reach out to our customer service staff via email or call us: Email is [e-mail] or call us at 616-682-0110

[@vidworxsfx]

@neccros007 Not sure if you got it removed? if not try the following, when that happens on an old aeron classic it can be very difficult to get the insert off of the bolt, remove the seat pivot bushing assembly from the frame the old ones have a snap ring you need the correct tool for that, after you remove that 2 piece plastic assembly the bolt with the fused steel insert will come out attached to a machined ball take that and soak with 3 in One penetrating oil not the regular 3 in One or try liquid wrench if the insert is really on there for a long time let it soak for a day then clamp the insert part into a vice and use a 6mm socket type Allen wrench to try and free it, if it doesn't come free add more penetrate let it sit and try again it should eventually com free. This way will not damage the parts and you can then reuse the bolt and bushing with a new seat pan.

[@neccros007]

@@vidworxsfx Yeah never got it removed.... Been sitting on it broken for months and need to do a full refurb on it but have been dealing with some physical issues so haven't gotten to it.

[@vidworxsfx]

@@neccros007 Ah ok then maybe my solution will work for you, if it does please post back. Note: the very old aerons use this 5 piece pivot bushing assembly. HM changed this in newer models, my guess is you have one of the old ones as these are known to freeze to the insert and then pull right out of the seat pan, then the nightmare begins, I know as I have my chair over 20 years and have worked on it over the years. It is well worth rebuilding ... I think the old classic version has better build then the newer Remastered ones from what I am seeing.

[@neccros007]

@@vidworxsfx Mines a '99-2000 Aeron

[@1480750]

Is there any plan to sell the arm pivot index? I dont see it listed on your site

[@CrandallOfficeFurniture]

Keep a look out, they are coming soon.

[@CrandallOfficeFurniture]

It is live! Here is the link....www.crandalloffice.com/shop/chairs/herman-miller/aeron/aeron-classic-arm-pivot-index-kit/

[@1480750]

Thank you for the follow up and the link

[@ulaulalaulaulala]

How to order seat foam pad and tilt cover?

[@CrandallOfficeFurniture]

We should have them available to purchase on the website in the next week or so - we'll post a link as soon as they are live! :)

[@CrandallOfficeFurniture]

Here are the links: Seat foam www.crandalloffice.com/shop/chairs/herman-miller/aeron/aeron-classic-under-seat-foam-pad/. Mechanism cover www.crandalloffice.com/shop/chairs/herman-miller/aeron/aeron-classic-replacement-mechanism-cover/

[@chrstphrcr]

Do you have any experience in reupholstering the Herman Miller Equa chair?

[@CrandallOfficeFurniture]

We do not offer that as a service sorry.

[@travisbates5539]

1:50 shows the worker spraying the base of the chair with the casters still on. Are the casters replaced? Or are customers getting overspray on their casters?

[@CrandallOfficeFurniture]

all casters are replaced with brand new ones.

[@jebbra]

I'm not a US resident but this gives so much confidence if I ever wanna buy from you guys! btw, did you sell the plastic component inside the arms?

[@CrandallOfficeFurniture]

We are launching that in the next couple days. Go to crandalloffice.com and search Aeron pivot and they should pop up within a week or so.

[@jebbra]

ohh happy to hear that! and if I may ask another question, what if the wobble on the arms come from the area of locking (one that stick to the back rest), is it servicable with parts?

[@CrandallOfficeFurniture]

It is, we have our way of making those tighter. The issues is that over time the space in those adjustments increase so an extra wave washer is added to secure the arms in place better.

[@deborahalvarado6320]

I love this chair

[@CrandallOfficeFurniture]

We do too!

[@Nick-hh4vw]

Can y’all repair my aeron? How would that process work?

[@CrandallOfficeFurniture]

You can email our customer support to [e-mail]

[@dc5]

Wow this video and all CrandalOffice does looks super amazing.

[@CrandallOfficeFurniture]

wow thank you

[@dc5]

@@CrandallOfficeFurniture I bought an Amia a couple of days ago from you. Looking forward to try it 😁.

[@CrandallOfficeFurniture]

How do you like it so far?

[@azhirise]

Remember those pricey Herman Miller chairs that everyone wanted in 2020? Some are now being discarded, crushed by excavators, and sent to landfills. Katie Balevic - July 10, 2023, 3:11 PM MDT -- I still love these chairs -- I am setting a refurbished one right now.

[@CrandallOfficeFurniture]

Sure do!

[@afiq980]

Woohoo!

[@CrandallOfficeFurniture]

We feel the same way!

[@cookerjam]

Wish you shipped to canada :( or answered emails....

[@CrandallOfficeFurniture]

Please reach out to [e-mail] and we will respond asap. Our apologies for the delayed response.

[@cookerjam]

@@CrandallOfficeFurniture still have not heard back, are you able to check in? Thanks

[@CrandallOfficeFurniture]

We are now shipping to canada!

[@kelvinth30]

4:48 removing the mechanism cover is no easy task , it becomes brittle over the years , and cracks easily . Should show how the do it step by step in this video.

[@CrandallOfficeFurniture]

Here is a more detailed video on that process.kzbin.info/www/bejne/eWG7fWN6d9eaa6c

[@wilbertsohrweide9405]

🌟 𝕡𝐫ｏ𝕄ｏ𝔰𝓶

[@William47345]

ngl i find it hard to beleive you do this to every chair. I bought a chair from you and under the arms where this nasty yellow / orange looking dirt caked on

[@CrandallOfficeFurniture]

Please reach out to our customer service to help resolve this issue, email is [e-mail]

[@William47345]

@@CrandallOfficeFurniture I cleaned it off it was not a big deal. it was like some orange/yellow looking dust almost like the armrest was sitting in muddy sand for years lol. But I do have a questions. I noticed my chair seems to move down on its own over time. like ill set it to the highest it goes. ill use it for a few hours then ill notice it has sunk down some. Can I fix this myself or is this a bad cylinder or wahtever they call it. the phunamitc thing or whatever makes it go up/down

[@CrandallOfficeFurniture]

Here is the set screw adjustment guide let us know if this helps with your issue kzbin.info/www/bejne/eKSvd4mJbrplqbc

[@mjremy2605]

Useless!!!! Show how to dismantle caster wheels and remove hairs. I can wash and do laundry too. No need for a video.