Outlook.com storage full? Here's why, and how to fix it right now!

☑️ Microsoft made a confusing change to how storage is allocated between Outlook.com and OneDrive.
☑️ Outlook.com email and OneDrive
Email attachments and in-line images in Outlook.com emails now count against your OneDrive storage limitations. If you exceed a limit, your alternatives are to delete files from OneDrive, delete emails with attachments from Outlook.com, or purchase more OneDrive space.
Updates, related links, and more discussion: askleo.com/156094
🔔 Subscribe to the Ask Leo! KZbin channel for more tech videos & answers: go.askleo.com/ytsub
✅ Watch next ▶ Why Is My OneDrive Full? ▶ • Why Is My OneDrive Full?
Chapters
0:00 Outlook.com Email Suddenly Full
0:25 Storage is now shared
1:05 A ploy to purchase more storage?
1:45 Managing storage
2:30 Attachments count
4:00 Instant failure scenario
4:50 Deleting the attachments
5:20 Delete the whole email
5:55 OneDrive? What?
7:15 Can't send or receive messages
7:41 What should you do?
❤️ My best articles: go.askleo.com/best
❤️ My Most Important Article: go.askleo.com/number1
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[@askleonotenboom]

Microsoft has changed how they allocate your storage.

[@musicvallee]

Hi Leo, Thanks for your video on Outlook storage. I had that problem. They told me I had 14 GB of storage used, way over my limit. I deleted my emails down to a skeleton number. No change. Then I tried to go into One Drive and delete items there. Still no change. Then I thought about those folders to the left of the mail which I hadn't used in years. Found 100 emails in one file and 90 in another. Deleted both of them plus a few others. My storage went down about a half a GB. I kept looking... then I found the mother load!! Over 7500 emails in my sent file. Deleted every one. That made my storage go well below the 5 GB. Never dreamed I had to keep a watch on my sent file. Probably didn't have to til they changed their way of doing things. I can now use my email, though after this experience I may change to another company. Wanted to pass this along to you and your watchers. Hope it helps!

[@ronaldwolfe]

This is the third video of yours that I have seen. I subscribed after viewing the first one. You do not disappoint. Thank you for the clear exposition. So, I have deleted many files in Onedrive, and have turned off automatic backing up of my files (which as you have inferred, I did not know was happening. So now I hope I can download attachments in Outlook to my desktop and store them on my new external drive - 1Terrabyte, $60 - FOREVER. Wish me luck.

[@nelliemelba4967]

Thank you for explaining so clearly. Just yesterday, without warning I couldn't receive or send emails. I was told a couple of months ago that I was reaching my limit, and I did a massive housekeeping exercise, and deleted tons of stuff. I thought I'd done enough, but after watching this guess I need to do a bit more work...and probably switch to a different email.

[@Silvia-zc2pm]

This happened to me on 4 May too. I have the same idea to switch to use other email account as well.

[@CalvinCooke18]

Same F Microsoft 😂😂 Billy big scummy gates

[@at1970]

Yup. All my folders are empty but it’s still “full” so it doesn’t work. Screw them.

[@mazenezou]

i will never subscribe to them again. im switching to different services like MEGA and Gmail

[@SM-ku3uo]

I’m going to abandon my Hotmail all together

[@bruciethecuz9031]

Thankyou Leo! This clarification is much appreciated. I have since opened another Gmail account to take on the heavier emails which I normally receive attachments with. Good on you for this great explanation! 👍

[@bigmeany1184]

Outlook and Onedrive are garbage, it is beyond me why people use anything from Microsoft products but this is a good reason why you shouldn’t.

[@BogdanDulgheru]

Windows is not an Microsoft product 🤔

[@bigmeany1184]

@@BogdanDulgheru and your point is? I use Linux I don’t use windows.

[@lonestat7521]

What email do you use?

[@kartilabush]

Thank you for explaining this, been having the same email for over 20 years, and It has done this before, I saved attachment and deleted thousands of old emails, but now recently , everything had happen that you explained, I spent hours deleting emails, and it still don't work, I had no clue about yhe one drive, So thank you

[@verynice5258]

Thank you for all your hard work.

[@creativelady7]

Thank you, Leo!! Exactly the info/advice that I was looking for!

[@mikerobins219]

Many thanks for doing this video. Several friends have been 'hit' by this Microsoft change and your explanation is very helpful to me and them. I also agree with not encouraging Microsoft with what is fairly clearly an attempt to force users into a purchaing a subscription.

[@DH-uq1zw]

It wouldn’t be so bad if they didn’t suddenly spring it on you. My hotmail account was downgraded from 15gb to 10gb yesterday without any warning. I was expecting an important email that may have been rejected. I have a flight to catch today but have had to wasted many hours deleting emails so that I can receive them again. Can we get together and sue Microsoft as a class action?

[@louisemayb]

I too had this situation with an extremely important email I was waiting on. So massively unimpressed with Microsoft!

[@gantswood]

Late reply but how did you solve this? Yahoo has 1TB storage for free.

[@DH-uq1zw]

@@gantswood I just had to delete lots of emails with attachments (following the suggestions in your video really).

[@jaredbangerter8156]

I'm on board with this.

[@robsonnvula9285]

Thanks for these tutorails as they are saving headaches. Thanks alot Sir.

[@lianatheghost9357]

thank you for making this video, I'm so confused by this whole situation.

[@catsailor8621]

Brand New HP Laptop and all of a sudden, boom(!!), my email was full. Spent hours trying to find out how to transfer emails plus attachments to an external hard drive. Still don't have an answer for that! But, Leo's video is quite timely and does explain what most of us have come to suspect about this MS tactic - which sucks!!!

[@llanckin]

6:34 thanks for that article Leo! great content, very helpful

[@julieberkley8532]

Thanks Leo, very helpful and clear explanation.

[@Jose_Hunters_EWF_Remixes]

Thank you very indeed, Leo! I never wanted onedrive to automatically save everything to itself "while pretending the files were contained in my user folder" I am now able to use my extremely important hotmail account where I have done all my business interactions for over a decade

[@AbbeRustMojo]

I was unaware of this update and lost a job opportunity because of it. They apparently sent me 2 emails but they did not reach me

[@creativity400]

Great video. Time to move on to gmail. Found many old emails that brought some memories but now deleted 😢

[@ronaldrangel3373]

You've helped me so much, thank you!!!

[@victorgn2800]

Thank you Leo!!

[@abhinav1927]

Very informative 👏 thank you sir.

[@wiliansilva9365]

Thank you very much for explaining so well what is happening. That was exactly what I didn't understand. Disappointment with this attitude from microsoft

[@Trainman891]

thank you for your advice.

[@claudiagia8181]

Thank you thank you thank you. Very clearly explained and easy to understand. What other email accounts would you recommend if not free hotmail? This is going to take a lot of work but will be switching

[@catsailor8621]

Good question on what other recommendations Leo has for email accounts that handle "normal" large attachments (plus a storage capacity equal to Gmail!)! 👏👏👏👏👏

[@marksphotoperry356]

Great Video ! Many Thanks !

[@Fernando-qg8to]

I laughed so hard when you said "it's a Catch 22 situation". It's my favorite novel, and also I'm facing this problem right now, and really don't know how to solve it. In fact, my 5Gb storage is composed by Outlook attached files. I'm wondering if excluding my Outlook account will solve the problem without affectting my e-mail, which is my main for the last 20 years...

[@lanapana2629]

Same, I've had mine for 20+ years and now this...

[@YitzYBerlin]

Can one set up an email app to reach in with imap, and then move selected emails to folders ouside of the outlookcom folder structure?

[@askleonotenboom]

Yes.

[@Friday13thMetal]

Thanx for the info

[@aolish]

A friend of mine has the opposite problem, she is using 4.7gb out of 1tb and her email is maxed out, is she supposed to purchase more email storage or is there a way to combine the two. I thought the email goes with the One Drive storage.

[@theunboxingnerd3229]

Thanks mate!

[@lanyrican5963]

Thank you Leo for the information 🙏 it was so helpful. I will be switching to my Gmail then. Do you think gmail will also have this problem?

[@askleonotenboom]

Gmail has a limit, but they're much clearer about it, give you better warnings, and don't spring random things like this on you.

[@Loongstreet]

Great video and explanation. I’m just going to open another email account at Gmail. Maybe Microsoft will come to their senses. One thing about Microsoft they’re not worried about wasting other peoples time. They do it all the time with their windows operating system/updates. They don’t appreciate/respect their customers. I want to stay as far away from them as I possibly can. IMO

[@SocaNick]

It worked thank you!

[@DharnidharVemuri]

It should prompt you to save all the emails (along with attachments) in PST by default instead of asking to increase storage on OneDrive.

[@Kevdog1920]

That’s exactly what happened to me, I had to delete a lot of stuff on one drive and delete most of my emails and trash emails

[@daven6145]

Go Microsft!--as an 80 year old person with a neuromuscular disease and using my Hotmail to communicate with physicians, I'm disgusted. And I have a "Premium" Hotmail account, whatever that is (I've unsuccessfully questioned what that means for years, as I've paid $20? 50? or whatever the annual fee for years now).

[@askleonotenboom]

Last I saw the premium account removed ads. I think this is more about it as well: support.microsoft.com/en-au/office/premium-features-in-outlook-com-for-microsoft-365-subscribers-78c6089c-7faf-44f5-82e2-efa9ebb921d2

[@brendonoehme8707]

Thanks great help.

[@admwadenx]

Thanks for that, Leo! Quick question: Do we still have the option of sorting email by "Subject," right-clicking the subject header, hitting Delete, and watching the header and every email that was under it disappear? On mine I see the header, but I can't delete it; I'm forced to select groups of email under it and Delete that way. Did Microsoft remove the ability to Delete the other way? Thanks!

[@askleonotenboom]

Microsoft's been playing with that a lot, and I believe that functionality is sadly gone. My solution is to use a desktop email program connected via IMAP, which can generally do exactly what you (and I) want.

[@keithchegwin1222]

Hello my emails have gone missing, it says "all done for the day enjoy your empty mail box". I can see my emails on my other device though. Any ideas on how to get them back on my phone? Thank you

[@ibkoool1]

Hey Leo, thanks for the great video, can you please make a video showing how to archive my sent messages, because that folder is taking up the most space in my mail box, and I would like to store them locally. Thanks in advance and kind regards.

[@jean6460]

Thank you

[@yavid2514]

what happened to all the emails that I couldn't receive when my storage was full? will my email update and show me all the messages that couldn't come through?

[@askleonotenboom]

No. They were probably bounced back to the sender.

[@SUL-KSA]

smart, well said.

[@jacquelinerwin6650]

Thanks. I feel i finally found a sane and honest answer. Problem is i don't seem to be able to delete anything? Aarrgghh

[@ronaldkastner5186]

Hi Leo, question. I put all my photos in the picture folder and boy what a mess. I had to delete all of them to free up space to email. Just curious if I put all my photos in a new folder buried in my program files will this avoid the onedrive issue. In other words can I hide my photos? Thanks and good video.

[@askleonotenboom]

I wouldn't recommend Program Files, but any folder outside of OneDrive will do. For example OneDrive is at c:\users\\OneDrive, to make a new folder c:\Users\\MyPictures or something and it'll be fine. Don't use the existing Pictures folder, since OneDrive has mucked about with that.

[@darleneevans3146]

Hi Leo, was wondering why when I delete files and attachments from my outlook even permanently it doesn't change the storage space, even after deleting over 2000 emails. What is taking up my storage? It stops the message for maybe 2 minutes then it comes back saying I am over at 5.1 of 5 GB

[@askleonotenboom]

Outlook.com: deleting moves to trash. When you empty trash it takes Outlook some time to re-calculate the storage used for some reason. Outlook in Office: .pst and .ost files or only compacted periodically so deleting definitely isn't reflected immediately.

[@grahamf695]

Really useful video, thanks. I would like to have a way of displaying all my emails, sorted by size. As far as I can see, you can do this only one folder at a time. Any suggestions?

[@askleonotenboom]

Depends on what email interface you're using, but yes, most display only one folder at a time.

[@grahamf695]

@@askleonotenboom thanks. I use Apple Mail on iPad and MacOs, which isn’t that powerful. Your answer implies that Hotmail itself can’t do this?

[@askleonotenboom]

@@grahamf695 Correct

[@adriaan7627]

I was hoping you would explain how to backup the e-mails to the HDD and do your own secondary backup. In the past you could store e-mails in a folder and find that *.pst file. copy that to another location and than delete the map containing the emails using outlook. Not sure if it was possible to link outlook to the copied *.pst and search the backup *.pst file. Outlook also uses *.ost files. If all above is the same for these *.ost files? I don't know. Where to find those? How to copy them and can the copy be searched?

[@askleonotenboom]

That's this article: askleo.com/how-do-i-free-space-in-outlook-com-without-losing-emails/

[@veeeforvendetta]

I see that on your hotmail outlook there is no file tab or action beside the Home .. same as mine.. I want to download emails ect. to a flash drive.. how does one do this.. videos say to go to file then to open & export. I can't download any apps to use to do this. how does one get to this file to get to open & export ?

[@askleonotenboom]

If the videos say "file -> Open" then that's Outlook the program that comes with Microsoft Office and is installed on your PC. That's different from, and actually unrelated to, outlook.com. Desktop email programs like Office's Outlook, or Thunderbird, or emClient, or others can all do this.

[@Hootner90]

Quick question if I delete files from my one drive will this also delete the same file in my desktop documents?

[@askleonotenboom]

It depends ENTIRELY on how OneDrive is set up on your machine. If you have OneDrive backup turned on, then quite possibly YES. You can easily test it. Copy a document somewhere safe, then delete it from OneDrive and see what happens.

[@antoniopinheiropires8995]

With this new outlook I was shoked that they use IMAP and not POP. Another issue is, you can´t louch the email, if you are not connected. How do we change from IMAP to POP ? Thanks

[@askleonotenboom]

There is no "change". You can only create a new account using POP. IMAP email is generally syncronized to your PC, so it's still accessible when you're not online. (But exactly how quickly things sync varies between programs.)

[@gregfleming1720]

Leo.. Great video.... (and any one else out there that has tihis probelm) if I archive all my email folders and subfolders into *.pst files on my hard dirve, can I then delete all of the emails out of my sent folders in Outlook that are casing my overage?

[@timnoonan2786]

I am having an issue using my safari browser. I can not type in an email address on the email "To" line to send and email. It won't even bring up my contacts. When I use the google browser it is fine no issues? Have you heard of this issue?

[@timnoonan2786]

This is for my Hotmail account.

[@confederatefan]

Mine went suddenly full when I signed into one drive. I deleted everything and still says full...

[@torresdelpaine8888]

Good video. Thanks for the explanation. What a pita. Have you thought about buying a SINGLE months worth of extra storage for $1.29 and then using that single month to move files off of the hotmail account? Might be a better option to giving in to a 365 subscription. Temporary solution to an abusive problem. The give in only costs $1.29 but then you can cancel and give your middle finger back to MS.

[@ayoCanada0921]

Thanks, for the Good advices, I start delete right now.

[@allisonheiner4851]

Hi Leo. I purchased 365 but still getting “storage full” message and still can’t send or receive. Nothing has changed. Help!

[@askleonotenboom]

Make sure you used the same Microsoft account for the purchase.

[@MDHenry4]

thanks it would have been nice if they gave us a heads up. Recurring revenue hosed

[@user-jd6kf9bw7r]

I used outlook for years, I have an Outlook new version, now my phone is locked up but not my PC is there a pending doom for my capacity on my PC. I was thinking with my android phone I get this 5 MB capacity warning. My email is a hotmail account. Is there another way to access my hotmail other than Outlook?

[@askleonotenboom]

You can use almost any desktop email program including Thunderbird, emClient, and others.

[@joeg1500]

Another money scam.

[@atsubill2]

OneDrive decided it wanted to save my whole desktop which i never turned on manually. I deleted the Desktop folder from OneDrive storage and it took me from 5Gb to 0.3Gb. Thanks, M$. /sarcasm and thank you Leo! /nosarcasm

[@josuefigue26]

I already emptied my E mail account but I'm still getting the message of full account...

[@nicolefleischman146]

I am trying to delete things and they are appearing as deleted but I still see the space used up.

[@askleonotenboom]

Be sure to empty trash, and then also give it a little time. In my experience the "space used" is not updated immediately.

[@vickiesee8265]

it's really a pain and have deleted all my emails with attachments. Microsoft account wants you to pay. Thanks for the video.

[@microsoftsarker]

nice the video

[@jaeda88]

If I remove pictures/files from One Drive will it delete it from my phone storage?

[@askleonotenboom]

It SHOULD not, but you can back them up somewhere else first so you don't lose them.

[@mwadjumamukamfizi2216]

Thanks!!it's is frustrating i cant even send any emails.i don't want to pay for email

[@verynice5258]

Ultimately, it's harder and harder to find documentation.

[@ceceangel4561]

Do they even give warnings about shutting down your email? It's pretty f'ed up that they'd bounce important emails to force people to buy more storage. I literally had to empty my entire OneDrive storage just to free up space for my Outlook attachments. All 0.6 GB of them...

[@askleonotenboom]

I did get warnings on my Outlook.com as I was approaching getting full. But that was with this "feature" already enabled. I don't know if there were any warnings presented when the feature was turned on.

[@yaniche543]

Finally, I found someone explaining this goddam issue nicely. Microsoft can go ****itself now !

[@853rudedogs2]

Extortion 💀

[@SlickFX_TF]

Thank you very helpful and no way am I going to buy more. Screw that. I can simply restructure my emails and use a different free service!

[@steadydavoliv]

Deleted everything In one drive and no longer have the problem of storage full in outlook yay😊

[@ImnotstupidM-lq9km]

Hi can i ask what can someone do with my ip adress bc i got ip pulled while i was using 4g if u can help me i would be more than happy

[@askleonotenboom]

Very little. I have several articles on IP addresses and how useless they are over on askleo.com.

[@ImnotstupidM-lq9km]

@@askleonotenboom tysm Leo

[@zorkestar]

I have deleted everything from everywhere, still no luck. It shows my storage is completely empty, but still will not except or send emails. Screw that old pedo BG

[@TheTCOLL]

Those who cant seem to figure out where the storage is still being filled up. Check your sent!

[@MichaelRei99]

My email is bombarded with spam. It is very hard to stay on top of it.

[@BradleySmith1985]

i feel the better way would to of merged. like how google is 15gb total : Photos | Drive documents | Emails

[@askleonotenboom]

Totally agree. Microsoft's approach is a befuddling mess.

[@lavender-haze13]

You can also just stop syncing to onedrive.

[@monalaurent8905]

How do you stop synching it to one drive? Thankyou

[@fifilamoore1718]

❤let’s Say how it realistically is, it’s about making money 💰 Greed right when the masses are struggling to live with the increase of food, housing etc ……….. Thanks 4 honest help !😊They got $30 out of me and it still will not work!!

[@catsailor8621]

Leo? Can we transfer emails plus attachments from OneDrive to an External Hard Drive??? That's my all day long search for the answer to that question!

[@askleonotenboom]

Simply copy the files from your OneDrive folder on your PC to your external drive. Then delete the files from your OneDrive folder. (Remember that deleting from OneDrive will delete from your PC, your OneDrive cloud, and any other machines synchronizing the same OneDrive account. Remember also to back up your external drive so it's not the only copy of your data.)

[@catsailor8621]

@@askleonotenboom Thank you, Leo! I previously turned off my OneDrive (creates problems I don’t need!), so I would assume everything prior to that point is still retrievable. If I can get into OneDrive, will I see a separate folder for my email accounts? Thank you again - your video was very timely after purchasing two new laptops and being shut off immediately from work and personal emails! 🙏

[@askleonotenboom]

@catsailor8621 OK I misread your original question: "Can we transfer *_emails plus attachments_* from OneDrive to an External Hard Drive". No. The emails don't appear within OneDrive, even though the space they take counts against OneDrive. You can download emails and attachments directly from your email account at Outlook.com, OR you can install a desktop email program like Thunderbird, connect up to your Outlook.com account, download emails with attachments, and then save them however you like. Sorry for the confusion.

[@catsailor8621]

@@askleonotenboom Knowing MS has frozen my email account from sending/receiving, does that also affect the downloads you’re recommending? And is there a download feature in Outlook! Thanks for the 2nd reply!

[@askleonotenboom]

@@catsailor8621 You should be able to download attachments in Outlook.com. You can then delete messages. OR you can use a desktop email program like Thunderbird (my preference, but Microsoft Office's Outlook will work as well) to download email, move it around on your PC, and delete it from the Outlook.com account.

[@Loongstreet]

Thanks for explaining the predicament with the Microsoft email story so clearly. Microsoft is a company that wastes peoples time. I’ve decided to completely abandon Microsoft windows 10 and 11. When I need to buy new computer, I’m going to buy an Apple computer with a iOS. Tired of spending so much time on Microsoft problems. I want to use the computer not spend time troubleshooting. Microsoft cares little about their customers. Instead of making a the computer usable they make it an irritating problem.

[@askleonotenboom]

To be clear, iOS is for Apple's mobile devices (iPhone and iPad). Mac computers come with MacOS.

[@janekado2225]

I'm glad i never used Onedrive on my pc . my dad had it running on his pc and he no longer can use his email he has had for 12 years or more. i cleared his onedrive out, it has nothing in it any more, but his email still says it is full. he only has about 15 emails in his email so it cant be full from those 15 emails. i guess he will have to get a gmail and switch all his sites he goes to to the new email. what a pain in the butt

[@askleonotenboom]

Make sure to empty trash (in both Outlook.com and OneDrive).

[@philliphenderson5474]

Pretty scummy for Microsoft to spend time, effort, and money to merge Outlook and OneDrive storage quotas but not do the same for adding an easy option to download all attachments at once. This is all the more glaring given other advanced things Outlook can do like automatically sort incoming email into folders and automate the sending of email. But adding a button to download all attachments. Nah. Too hard.

[@lordronn472]

i hate e mails

[@franciscohorna5542]

dont use onedrive at all have it turned off

[@BogdanDulgheru]

And you regain the free 15 GB of email storage ? (and loose the 5 GB free storage on onedrive) 🤔

[@RuthEsther-nn6qe]

I've deleted the emails with attachments and unlinked one drive and it is still full. Will it help if I uninstall one drive? I am switching to Apple. Hate Bill Gates so much right now.

[@askleonotenboom]

Bill's had nothing to do with any of this for YEARS. Uninstalling OneDrive won't help. You need to go to onedrive.com and delete files there. (Make sure you have backups of what you want to keep.)

[@RuthEsther-nn6qe]

@@askleonotenboom I got the email up and running and did what you said to do. Bill is still the face of Microsoft so I used him to vent. I am not gonna pay Microsoft for email service or extra space unless I want to. I got none of my missed emails back and hope they get sued for this mess. Since you helped me you've earned a subscriber. Thanks Leo!

[@roadwarrior8560]

Subbed, I have deleted 1000's of emails with attachments but the total hasnt come down, fck microsoft.

[@SanaSana-kq8xt]

Deleating doesnt work, they still force you to upgrade

[@askleonotenboom]

Deleting can ABSOLUTELY be made to work. It's just not obvious what to delete, and how to go about it. Hence the video.

[@Kyoto_Ed]

It's just proved itself as totally unreliable and not user friendly. I've deleted everything I can find and it still says I'm over the limit. Time to say goodbye to my account which is over 15 years old

[@justbecause502]

Sh...t I don' even have that many emails !!!

[@853rudedogs2]

Great 20000 emails to sort out boycott Microsoft

[@MachadoeCosta]

Here's a ten minute video telling you to either delete your e-mails or to buy additional storage. Thank you so much. Really. Now I still have 2GB in excess of my limit AND less ten minutes of life ahead of me.

[@askleonotenboom]

Glad I could help. In addition to deleting OneDrive files, those really are the only two options.

[@coffeebrewlovers]

This video didn't help much. I got mine solved. All I had to do was move some videos and documents from the computer to an external hard drive. It solved the problem.. Once your Outlook is logged on through your computer app. Every download or files tend to be automatically stored in One Drive space. I hope this helps someone

[@kevenhill1755]

what an absolute scam been trying to open up storage for hours, its way too overcomplicated

[@lgkmusic2445]

I've got 1TB one drive space - WHY is my email maxed out at 50GB??? WHAT AM I PAYING FOR????

[@askleonotenboom]

Apparently not Outlook.com - that's separate from OneDrive, except for when it isn't. Frustrating.

[@cindyfeatherston1273]

Same. My 1TB is almost empty, but my 50GB Outlook storage (I pay for a premium account) is 90% full. My Outlook has no access to my 1TB beyond 50GB. So they sold me something I can't use! Theft!

[@r987p]

Seems Microsoft excels at making 4 ways to do everything - each being horrible. None will be as easy as competitors.

[@askleonotenboom]

No kidding. But this one seems particularly bone-headed.

[@patthomas9547]

I have a better idea quit using Microsoft and everything related to it