Pan Am Training Film: "Personalizing Passenger Service" (circa 1973)

[@robertogomezs2705]

Gone but not forgotten!!!!! Say Hello to Pan Am!!!!

[@sanitman1488]

What a difference compared to today. Can we go back to those days?

[@rbnootan101]

Gee, I miss PAN-AM so much. That flying organization was the best and will never be forgotten.

[@joãoAlberto-k9x]

We ❤ PAN-AM.

[@brmnyc]

Imagine when airlines actually had to compete on service.

[@JulianSarnoff]

Now they just screw everyone together evenly as a team

[@jonengler1296]

Mr. Rice was born in 1918 and passed away in 2009 at the age of 91.

[@EricCoop]

As for customer service, I stand by Delta. Southwest used to be my default airline, but they have been trending toward Spirit/Frontier "circle the drain" levels of service. Delta has Red Jackets, who are employyes who get the drunks off the plane before departure but in a very polite manner. The viral videos of meltdowns happen on all the airlines that are not Delta.

[@bescrow]

Are we sure this is the Worldport? I was under the impression that the Worldport extension didn't open until 1973 and this film is dated 1970.

[@PanAmMuseum]

Very good point. It was dated 1970, but I think you’re right. I renamed it “circa 1973” -Tom Betti

[@flyoma]

Ah, the days before we had to start wearing clip on ties in the airport for when a passenger grabbed at our necks....

[@roachtoasties]

Personalizing Passenger Service (circa 2024). Passenger: "They told me you'll be able to change my seat assignment." Airline representative: "Just #$!*& sit where we tell you. You're lucky you're not sitting in the cargo hold."

[@gergelyhajdu]

I’m wondering how these ladies and gents would train themselves against the present travel audience’s behaviour…

[@ClausB252]

Why is John Cleese in the thumbnail?

[@Hartley_Hare]

That's exactly what I came here to post. I assumed he'd made some cash on the side by participating in corporate training films.

[@PanAmMuseum]

I don’t think that’s John Cleese, I think this was a real Pan Am pilot

[@ClausB252]

@@PanAmMuseum yes, he only looks like Cleese at the end, when he smiles.

[@hughestodd]

Today’s response…”I don’t know”.

[@JohnGrissom-h1e]

Back when customer service meant a DAMN THING to a company lol. Only a MYTH today lol

[@MelissaDisha]

Deregulation did that. Back then airlines competed for passengers because they all had the same fares. Now it's just about 💸 💰

[@PAA583]

💙🤍💙

[@EricCoop]

Service before security. Service with a smile. Dressing up to fly. WTF happened?

[@vicepresidentmikepence889]

Agree, there was a time when people didn't say WTF. I miss those days