Panasonic ub9000 won’t play certain movies.

[@Carlos-gc4hb]

I have the UB9000 region free for 3 years and never had an issue. Fantastic player!

[@TheBRBvideos]

I still have the original UB900 along with a 2 year old 820 (bought for its Dolby Vision capability). Both machines still work fine with both UHD and BD discs. That's not to say they've NEVER glitched, but when they do I just run a disc cleaner through them once or twice. Given the DVD and BD players I've had over the years I'm amazed at how long that B900 has lasted.

[@VAMJJ]

I bought the Panasonic DP UB450 a couple of months ago. It played all of my 4k except the original movie Twister. I saw online there was a problem with this movie for Panasonic players and Magnetar. I was about to send it back to Amazon but someone posted that Panasonic sent a new firmware update. I installed it and now the movie is playing. I haven't purchased the 4k version of Pacific Rim yet. Still streaming that one.

[@2Timothy2.15]

I rip all my Blurays and 4Ks to external storage for NAS streaming. Never a problem playing. :)

[@DJRWatchRolls]

I’m amazed you don’t have overheating issues with all your devices stacked in such a small tight space together.

[@gm2718]

Why would he, he has fans built into the rack

[@myhometheater7029]

@@DJRWatchRolls I have fans everywhere

[@dennisii2066]

The red line on the graphic of the disc is normal, it's to let you know the disc is spinning and loading

[@dannyr2272]

My Sony x800m2 has been great for the past 4 years just a couple freezing issues at first but the past 2 years been phenomenal fingers cross no issues at all, I'd like a Panasonic soon

[@juanb42]

I just sold the Sony X800 M2, tired of the device freezing and the manual DV adjustment. I also have the Panasonic UB820, which I'm really happy with, and I've just ordered the UB9000 to replace the Sony in my cinema room

[@travelingtrekez7034]

Thank for the info. I just bought PR. I'll go see if it plays in my 9000... btw: please try to watch your camera movement. It can be a little overwheleming with constant fast motion panning with your FP video style.

[@shawncb67]

I have a UB820 and it has been working with no issues. Have you considered the intermittent play as an overheating problem? All of your components are tightly packed into cabinet. Maybe measure temp and add fan if necessary or even remove player from cabinet and test with several movies. Good luck!

[@larryhazelwood5491]

I bought my 9000 when they first hit the market.No issues.

[@mathewevans2056]

I had a problem with my Panasonic blueray player just a few days ago, it's not the UB9000 but ir refused to play any blueray disks, I tried a CD it played and also a DVD disk, that played I checked all settings and updates I thought iy was the blue laser had failed, I used a CD cleaner disk and it took muliple times to clean the laser and finaly the blueray disks played with out problems, I know I should buy a dedicated blueray disk cleaner but it worked for me!

[@asianpianoman]

I have playback issues with some discs on my UB820. I throw those same discs into my LG UBK90 and the LG has been flawless plays everything.

[@BeaSides]

We were puzzled trying to think of what word you overuse😂😂 Don’t apologize. You just do you, man!

[@myhometheater7029]

@@BeaSides the word guys

[@BeaSides]

@@myhometheater7029 We figured it out eventually. We watch you all the time and just never thought twice about it😂

[@GlonthLives]

Suggestion…make sure you have the Blu-ray live feature disabled in your player’s settings. There is a possibility that encoding on disc is trying to connect to a server and it is getting hung up. Basically, studios want to spy on you and know what you are watching and try to send you new advertisements and whatnot.

[@na93prepre]

Is this why I get a request for data screen on Sony movies prior to the main menu loading? I always “Skip” but have wondered why they always ask this.

[@GlonthLives]

@@na93prepreyep. This Blu-ray live setting has driven me crazy ever since the Blu-ray format was invented. I’m a long time home theater enthusiast and film collector, and Blu-ray live was designed so studios could feed you brand new trailers / advertisements when you put in your disc. The problem is that after a while, the studios stop maintaining the servers / sites that they connect to, and then it freezes your damn disc because it is trying to connect to a site that is no longer there.

[@timberry1844]

I've seen that spinning disk with the red bar in it. You mentioned your player several times but it may be the disk. Even if the disk is spotless try cleaning it and try it again.

[@deathbymazda]

I JUST returned mine last week. It wouldn’t play any criterion collection movies until I unplugged everything and plugged it back in. Then it STILL wouldn’t play Videodrome. I thought maybe it was only a Criterion Collection problem, but then it wouldn’t play Wild Robot either for some reason. So I sent it back and ordered a Magnetar.

[@dennisii2066]

@@deathbymazda I just put in Videodrome, loaded no problem, fast forwarded without issue, it's the 4k copy, but I've not had a problem with any discs, in fact I've put in every disc I've had problems with and I don't experience the issues I had with my prior Sony player.

[@JLRJ]

Thanks for this video! I have the Oppo 203. I bought it brand new in 2016. I've had 0 problems so far. I was thinking about buying the ub9000 for my next player but after watching your video I'm having doubts. I know that sooner or later my Oppo will bite the dust. If the ub9000 isn't playing all Dvds then I need to look at other players. I think what I'm going to immediately do is rip all my 4k disc to MKV just in case my Oppo starts acting up. I recently bought a Synology NAS to be used as a Plex Server. I already have 2,000 Blurays & Dvds ripped in my NAS. I'm 68 so I'm old school and prefer Disc over Streaming but I'm slowing getting on board with Streaming. I need to buy a 4k read/write recorder for my PC. If the 4k recordings in MKV are truly equal to the disc quality I may not buy a 4k player period. Sorry for the long story!😅 The Old Man! Julius👨🏾‍🦲🙋🏿‍♂️

[@4tothes25]

If you notice when you first put it in it said high dynamic range conversion output. Thats an issue i use to have whenever i tried to play movies that were shot in a higher frame rate like Gemini man and billy whats his name's last walk home lol my 820 would automatically switch to high dynamic range conversion output and wouldnt play those movies in proper high dynamic range. I changed my hdmi cables and that solved the issue. I only use hdmi fiber optic cables now for my 820 and the Optoma CinemaX P1 4K UHD Ultra-Short Throw Laser Cinema Projector. You can definitely see the picture quality difference between regular hdmi and fiber optic hdmi

[@wendellwendellb339]

I don’t know what to tell you Chris. Good luck with resolving the issues with both players.

[@willworld3007]

No issues with mine either plays everything.

[@reyluna9332]

The 4k player gets very hot. If you pause a 4k disc or let it sit repeating, the disc gets easily damaged and will begins skipping and freezing u, or it just won't play. And then some discs are just faulty. I have an earlier 4k of Halloween that has never played.Recently, the 4k of Twister only plays the menu screen and nothing else. I have three discs, two are 4k and one bluray that have trouble playing. They all have the same kind of problem, skipping, freezing, and audio drop outs. And it happened on all three discs where I paused the movie and walked away for a while. I no longer pause my movies or let them play continuously. Every time I take a disc out of my player, it is very hot, and that can't be good for the plastic on the disc.

[@na93prepre]

I can confirm that this player gets hot. I took mine out of my AV rack and have it sitting on the very top for better ventilation

[@philnicol8072]

Arghh no. Don't say that. So far it's been flawless with my usage of it. 😤 🤬 🤬

[@MikeMargolis-j8f]

Where do I begin.... I don't have NEARLY as nice a system or room as yours, Chris, but I do value premium gear, which is why I'm running a UB9000 (albeit connected to a lowly - compared to your Anthem - Denon X2800). That being said, I'm already on the first replacement drive for this player after mine began freezing on most 4K titles and the disc drawer began making a rather loud cogging/shudder noise when closing. I sent it in for Panasonic service out of warranty, which cost me a small fortune, and they decided the drive needed to be replaced. The new one has been working fine up until recently, when it developed the same issues - the drawer is beginning to make that shuddering sound as it closes, and it is taking forever to load most discs other than DVDs; some DVDs have absolutely refused to load altogether now. I don't know what I'm going to do, because all we use is physical media and we have a massive disc collection of DVDs, Blu-rays and UHD Blu-rays - there are no other premium options on the market anymore save for the UB9000 and the overpriced (and ugly) Magnetars, but I don't know if I want to throw any more money at the Panasonic with yet another drive. I just don't think these things are built to last, regardless of what you pay for them....

[@Theodoros-q9r]

Check the disk surface

[@Chrisratata]

😧😲🫨

[@doublebillmovies]

Do you have sufficient cooling in your AV Rack? My UB9000 is on top of my rack with my centre speaker on the shelf below. I doesn't get hot or get heat fromany other AV component. . Get the player on its own away from other heat sources. I had a similar problem and sent my player back to where I got it from and they'd fixed it. I think it was a new lazer. The spinning disc logo is the Java load screen and your player is getting stuck on it (likemi e did). Other disc's use different animation for this Java load screen. It can't be skipped as it is what powers the disc content of sorts. Most Bluray disc's have them too. I hope that helps. Trevor

[@myhometheater7029]

@@doublebillmovies everything in my tack is cool. No problem with heat whatsoever. It was Blu-ray live not letting the disc play.

[@Bombasticbabygirl]

Welcome to my world. I’m onto my 3rd set in 3 years. Your set is done trust me. My previous 2 sets were from Bombay electronics. Finally bought a set from a physical store in Singapore. No issues so far. Over the next few weeks, more and more of your discs will have playback issues. For me it started with Interstellar. When I bought a replacement disc, it played fine. At firsr I thought it’s a disc issue. My conclusion is that the quality of the discs manufactured today isn’t great. Over time, maybe the discs get warped so the 9000 can’t read the disc unless it’s perfect. So it’s a player issue because the player shouldn’t be THAT sensitive to slight disc changes….

[@gab7344]

I've heard the 100gig 4k disc's play up.

[@GetStuffed1]

Mine works fine the only thing I would say are the films the correct region.

[@manojrajan2978]

Clear your cache on your player. Leaving the disc in the player can cause issues at times.

[@sevenpointfive5450]

I know this might sound funny, but you can get Faulty disks. I have seen a few, it only takes a issues from the edge to cause the disk not to be read. If you take it back or get another copy to try, as you say the machine is playing all other disks. I am not going to insult you over region of the disk as assume they are all region A for you. Ohh yes, love your setup as well.

[@myhometheater7029]

It’s crazy how I was watching it the night before and it was fine then wouldn’t play the next day.

[@_REV1221]

I have the 820 and the Batman 4K blu ray won’t read. Only movie in my collection that won’t work.

[@TheBRBvideos]

Works fine on my 820.

[@djpault]

I bought my UB9000 brand new in 2018. After two years, it would not play 4K UHD discs; they would just sit on the loading screen. I eventually had to replace the disc drive, but it now works as it should. On a side note, my OPPO 203 has played flawlessly since I purchased it in 2016. This is the beginning of your problems they will get worse over time. Panasonics disc drives do not last.

[@4luvofmovies485]

I remember when we talked about the issues I had with cowboys & aliens. And Apollo 13. Funny it was after an update. About a month later got a new update and now everything works . I think these updates are causing the issues who knows But so far I haven’t had any other issues

[@bcrigg9388]

I have had my UN9000 for two years & have ALWAYS had problems with certain 4K disks. I bought the Panasonic 820 as a backup machine/test vehicle to see if my UB9000 was the problem. Disks fail on bith machines, defect modes include cannot read disk at all to freezing, to intermittent pixelization. Example defective 4k films are (Apocalypse Now, Gladiator, Jaws, ++) I am going with Blu-ray from now on for the vast majority of my future purchases. 4K is just a gamble & living overseas, returns to Amazon are not economically feasible…

[@alanjipy55]

Have you tried cleaning the lens in the player? Some lens become sensitive maybey out of line or wear and tear after a few years.

[@jivebunny3765]

Looks like 4K players are experiencing the same problems 1st gen DVD players had back in the late 90s.

[@robertrobitaille320]

I just try my blu-ray and 4k Pacific Rim on my ub9000, work fine.

[@fransdegroot9778]

I have reavon UBR X110 also problem there is no hdr10+. Only Dolby Vision and hdr + but not 10 and some blueray are not playing. But there are more player that have problem the disk menu is wrong from the factory they make it all that it not work good. The must go back to make it work good thats the problem

[@dominus519]

Have you erased the bd memory? Don't use the wifi connection! Dont use the auto update setting. Maybe this helps...own a ub9004 mk2.

[@enigmascv]

I have an Oppo 203 but hardly use it since I ripp my disks and play them back on a zidoo! Easier to store this way. Hope you solve the problem.

[@chebrubin]

Those chairs rock

[@gm2718]

I have the Panasonic 820 and it wouldn't play or load the 4k movie Passengers recently, same thing on my friends oppo player, so some movies just have a defect in them

[@markbriscoe8526]

Maybe you Connected it up to the Internet and it switched off the UHD format on your drive??? Best to try the disc on another Dvd player maybe the lens on the drive is dirty

[@myhometheater7029]

The ub 820 wouldn’t play it either.

[@raymondlee4767]

Have you tried doing a factory reset? that can help? I have the Panasonic UB820 much the same spec.

[@percybedford6266]

Maybe try unplugging the player and try playing it again.

[@chebrubin]

Anyone with an investment in physical media should own 2 machines and backup their media. Try a Zidoo 2300 Pro and some large 48 TB NAS drives.

[@percybedford6266]

@chebrubin I plan on adding a Zidoo, but what drive should I use to rip my 4k discs?

[@Oaklandraiderfan95]

Does anybody know why when I try to play the 4K disc of ex machina on my UB820 a notification pops up and reads copyright violation and just takes me back to the player menu.

[@user-jaim67]

Maybe,try to clean the discs.Play it whether the problem still exists.

[@kman9387]

All the Panasonic 4k players I've owned have been fickle when playing Blu-ray, but never 4k problems. That's strange 😢

[@brucericketts3943]

Sounds like disc issues, I haven’t had any issues with any movies on my 9000. I don’t have the Pacific Rim movie but a lot of people have recommended this movie for the LFE. In my opinion the 9000 is the best player for playing 4K/Bluray/DVD/Audio Discs. Hope you get to the bottom of the issue. I know HT people have lesser players and they have issues with movies but never the 9000! Good luck brother!🔊🎬🔊

[@hometheaterman1424]

Hi my Home theater is that Blu-ray Player the DP-UB9000? Or is it the DP-UB9000P1K? Because I just bought the DP-UB9000P1K and it plays absolutely everything! I bought mine from an Authorized Panasonic dealer called Value Electronics. They are located in Scarsdale NY. Robert Zohn is fantastic! I got one hell of a black Friday deal on it.

[@na93prepre]

I purchased my 1K through Robert as well. However, 4K discs have been problematic for quite some time. I had purchased over 60 movies during the BF sale and 2 had to be returned. Others state the same thing on Reddit. The quality control isn’t what it should be.

[@hometheaterman1424]

@na93prepre Hi I have absolutely no issues with my P1K

[@michaelburrows9704]

Is it region free. I might check the disc if it not scratch or dirty or even smaged

[@myhometheater7029]

@@michaelburrows9704 I bought the disc from Walmart. It worked the night before. The disc is clean.

[@BLEED.THEBLUE]

Maybe the lens is dirty on Panasonic

[@FrankieKennethL]

Did you try that same movie with the 820 on your living room player ?

[@myhometheater7029]

I haven’t yet but I am.

[@wendellwendellb339]

Did you check the other side of the disc to make sure that it’s clean?

[@myhometheater7029]

@@wendellwendellb339 yes sir. It’s a single side disc but both sides are clean. It played that night then the next day it wouldn’t. I never touched the disc I between.

[@donjaun540]

I thought 🤔 that $3k player was supposedly the best in the market ❓🥴

[@myhometheater7029]

@@donjaun540 the ub9000 is like $1100. I did find out the issue. It was Blu-ray live. I turned it off and the movie played.

[@donjaun540]

@myhometheater7029 That's awesome 😎 I really like that player and hope to buy it in the future. Glad to hear you got your awesome system going full throttle again 💪

[@bigdadd09able]

Lucky you . I got 1

[@matrixman7706]

Can you send back Pacific Rim for another copy?

[@myhometheater7029]

Im not sure. I did try it on the 820 and it won’t play it either. I’m gonna hook up my Sony x800 and give it a try.

[@jamescarter2254]

I’m in the UK and I own the ub9000 and I have a copy of pacific rim which plays with no issues, maybe it’s an issue with the 4k discs in your region? I had an issue with Bladerunner 2049 4k disc, at the beginning of the film when it’s zooming into the eye it used to freeze for a bit and then it would play again with no issues. I went into the sound settings and changed some of the output settings from the analog outputs only to automatic and it seemed to sort this issue and it’s worked fine ever since, it might be just a coincidence, I don’t know.

[@jluis5188]

Disable 4k up scaling when watching 4k disc! 🎉

[@MikeMargolis-j8f]

That has NOTHING to do with it - I leave mine on Auto since the day I installed it (so it plays 4K discs at their native resolution while automatically upscaling DVDs and Blu-rays to 4K) and can assure you that the HCX processor merely ignores any upscaling commands when playing native 4K content. That's not why some 4K discs aren't playing on this machine; all units, regardless of brand, work the same way in this regard: they upscale any lower resolutions to the top available resolution output while simply showing the native content as-is (if the unit is set to either Auto or the top resolution available).

[@MrWgk]

Clean your disc !!!! I have mine over 4 years , 100 % of time it the disc

[@DoubleO7-11]

Ub820 killed 3d Blu-ray playback after the recent firmware updates… totally unacceptable 😡

[@dannyr2272]

Pacific rim amazing audio movie 🎥

[@P-LOWN1997]

That sucks that you are having trouble with both players😢

[@damonappel]

It's understandable why the UB9000 wouldn't play Cowboys & Aliens. Obviously, it's been programmed to reject crap. 😅 (Although it did run Prometheus, so....maybe it needs a better firmware update to prevent that one from running, too.)

[@myhometheater7029]

@@damonappel lmao! 😂

[@TheDbduece]

Are you having problem with Twisters? I saw some Panasonic owners having problems with it before updating the player....

[@myhometheater7029]

@@TheDbduece i haven’t when I first got the disc.,I need to check it again.

[@wendellwendellb339]

So, you left the disc in the player, just saying. Is that particular disc region free? I don’t have the 9000, so, I don’t know what to tell you.

[@myhometheater7029]

@@wendellwendellb339 yeah I leave the discs in the player sometimes no issues for the past 2 or so years of doing that. It’s a US release I got from Walmart.

[@garyharper2943]

4K movies and 4K discs are a faulty technology. People that have no problems are not paying attention imo. I have 380 movies and four different players and some movies and some players have become incompatible. Good luck I decided to go back to bluray a proven technology and my 20 year old Oppo 103D is still great. The excuse is the discs are dirty no way just an excuse.

[@troylouth948]

How long did you leave it trying to play I had the same problem it was down loading information then played after a while

[@myhometheater7029]

Not long but never seen it download that long.

[@troylouth948]

I have the ub 820 the movie green zone and district 9 take a lot longer to start I leave it and they start it’s like it’s downloading something may be different issue to yours

[@JayMane-z7c]

I posted the 4k Pacific Rim UB9000 non-playback problem FIX approx.12hrs. ago - (Completely Disable BD Live in the Player setup menu) - per AVS Forum member (Cachest).

[@myhometheater7029]

I’ll try that and give an update.

[@MikeSmith-rh5gc]

Did you try setting it to Wumbo?

[@larryhazelwood5491]

Will it play on your 820?

[@myhometheater7029]

@@larryhazelwood5491 I haven’t checked it but I am.

[@cavalierdecoupe]

Good Lord, your devices are stacked to hell - no ventilation whatsoever. That's the issue buddy

[@myhometheater7029]

@@cavalierdecoupe they all are getting ventilation! They are separated but I have fans on the backside pulling the air out.,

[@DJRWatchRolls]

That won’t fix heat soak. They’re way too tight in there all stacked on top of each other. My cheap receiver alone recommends 8” of clearance on the top for cooling.

[@maxpower78-15]

This is not encouraging. I planned on buying this unit as a backup for when my Oppo players eventually die…

[@bizmofunyuns6463]

I love my 9000

[@tommyricknell2829]

PS5 is the most reliable player out there. It was designed to play very large discs (games) without any issues. Too bad it miss some major features

[@JayMane-z7c]

IMO ...an expensive DVD/Blu-ray/4k UHD Player is a waste of money because you can just use a PC Optical Drive ($50-$70) with a Free Popular App that allows Ripping your purchased DVD, Blu-ray & 4k UHD Movies to a large Flash Drive/SSD or even a larger Hard Drive & then watch them using your Smart TV's Media Player via USB input. Also ..."IF" you use your PC or Laptop (connected to your TV/Projector) with an awesome Free Video "Upscaler" App that can also boost the Audio quality too, you can greatly improve the Video playback appearance (user adjustable) on DVDs & Blu-rays...but sometimes even on 4k movies too. 👍

[@percybedford6266]

@JayMane z7c what drive do you recommend for ripping 4k discs?

[@JayMane-z7c]

@@percybedford6266 See the -MakeMKV Ultimate UHD Drives Flashing Guide Updated 2024 Thread.

[@TopG-1991]

You can yes, but doing so will not allow Dolby Atmos/ TrueHD audio 🥺