Paralyzed man needs $100k exoskeleton to walk, mfg refused $20 battery repair & he couldn't walk

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[@bearb1asting]

Lord almighty, is the CMOS battery killing systems again? Are _WE_ NOW THE SYSTEMS?

[@NetflixForeign]

CPS says HELLO!

[@alicefairchild2551]

Yep welcome to the matrix

[@LeftyPencil]

The Connector Book website is handy for IDing connectors

[@wheressteve]

We are livestock to be milked for money until we expire.

[@DivergentDroid]

It's not killing the Heliocentric system.. thats already dead thanks to the 2nd law of thermodynamics.

[@flightsimdev9021]

This type of thing happened to my friend's wheelchair, the manufacturer said the bearing he needed to be replaced wasn't available anymore, and he needed to buy a new wheelchair $12000, he came to me crying, I dismantled it, took the bearing out, went down the road to a bearing shop, they matched it, cost me $9.00, I replaced it, and now he is back to being mobile again these companies should be ashamed of themselves.

[@porkcutlet3920]

They're insanely greedy. Buying the replacement blades for my shaving razor from the manufacturer cost as much as the razor itself, around $70. The same blades cost less than $5 for a pack of 3 if I order them from China.

[@rellett1]

I have a nice mountain bike and they are starting to use custom bearings now that only the manufacturer sells them as i tried a bearing shop but it had a not normal shaft size for no reason.

[@The_General_Zubas]

They are not, they are too Greedy to look past that.

[@MamaMOB]

Their goal as a company isn't to help people be mobile their goal as a company is to make their shareholders money. They will never feel shame because we aren't the person they're working for their shareholders are.

[@ДаудМухамеджанов]

Welcome to the party, comrade! This is literally a socialism moment. If it would be done completely for free, but nobody lost anything because a bearing was for free and it was made also for free because needs bearings and so on.

[@yvomcgsumxhanmifgimrxuqwci4908]

A 5 year lifecycle is absolutely insane for something with a six figure price tag, before even considering what it's used for.

[@Yewtewba]

Can you imagine if they said "sorry, your car is 5 years old, the battery connector isn't replaceable, and you're gonna have to throw it out"

[@pinballanon8531]

@@Yewtewba this is auto manufacturers wet dream actually.

[@NetflixForeign]

Needs to cost $1 million, so much they disregard Planned Obsolescence. $1 million per those devices should be enough to be "Fuck you" money.

[@foldionepapyrus3441]

Perhaps, perhaps not - the price is high, but so is the price of any niche or bespoke hardware for what it is. Its certainly possible that the engineering tradeoffs to make the device functional while it can still be built at a viable price/weight or while meeting legal restrictions mean the whole unit is reaching EOL and repair is effectively complete replacement. In this case I'd rather doubt it, but without one to examine... So my point is nothing more than pricetag doesn't really mean anything to the lifespan you can expect, nor does the intended use. Look up how much early jet engines cost, and their flight hours before complete rebuild as an example.

[@middleagebrotips3454]

My 5k beater lasts longer than that

[@The_Jiginator]

100 grand suit no longer working due to a 5 cent plastic part failing, just absurd.

[@ganzeytyler]

Its not even that, look at the red wire, it broke at the solder joint. Resolder it in 10 seconds and its fixed.

[@Nogardtist]

worked as intended cause a perfect lawless product can exist but its not profitable thats what business core really just beyond rotten

[@ProleDaddy]

@@The_Jiginator Parts should be standardized across industries... But that would be socialism - exactly what we need.

[@pigletshut]

@@ProleDaddy All hail AA and 18650 batteries! (I'll accept D and 21700 too! 😂)

[@perwestermark8920]

​@@ProleDaddyParts *are* standardised. You can buy that green connector. Just that it's too small to have a model number on it. So the *manufacturer* needs to specify that information. I probably have one or two contacts at home that would fit. Just because of standards.

[@grabasandwich]

"Welllll, if we replace one $20 battery, we'll have to replace them all" - manufacturer probably

[@kalashnikov1343]

Nobody said they have to do it for free. They can charge money for the parts and/or the labor. At the very least, make the part non-proprietary and open to repair from 3rd parties! They intentionally do the most anticonsumer thing possible and I will be cheering when their business shutters because of it.

[@everydaycommentator6036]

We can replace the 20 dollar battery, but we won't. We were very careful in writing our contract that stated, no warranty after 5 years. Good luck finding someone else who could get our hardware locked, proprietary part that can fix this issue. If you really want to walk, we would be more than happy to sell you another 100k device. Please note that the warranty has been reduced to 3 years in our new contract.

[@lexmarks567]

@@everydaycommentator6036 And to preserve battery life you are limited to 2 steps a day. Anymore and your warranty will be void.

[@bwood6337]

​@lexmarks567 Fittingly, that's also a change they somehow make *after* you've already purchased the device as well because *actually* you purchased a license for this product instead of the product itself.

[@Drak_Thedp]

It's not even 20$. It's a 0.3$ chinese lithium cell

[@FreeThinkingperson]

The right to repair should be a constitutional right.

[@First-m8c]

In every country in on the planet.

[@sald4971]

Say that to oligarchy

[@Preinstallable]

And if not constitutional, then by law.

[@_PatrickO]

Vote blue no matter who. Everything will be a subscription(no ownership) and repair won't be a thing if the nut job party get control back. The right wingers will gut regulations and defund government.

[@edwhatshisname3562]

It's not like that would stop it from being infringed. Just look at the second... or a number of other amendments. These snakes simply find a way around things.

[@nathancarver7179]

Imagine buying a house, and then being denied the ability to fix some issue within it, because said house is 5+ years old. "Oh your HVAC systems are faulty, but y'know, we don't work on houses that old, sorry" or some such. 5 years is a stupidly short lifecycle for something that expensive, let alone for the purposes of *living.*

[@user-Aaron-]

Shhh don't give them anymore ideas!

[@auturgicflosculator2183]

@@user-Aaron- I think the people doing this pay others to think of every conceivable money-making idea, and then choose whichever ones are the easiest to make money off of.

[@GoonyMclinux]

HVAC is a scam, I fix my own because they always want $500 to change a capacitor. If my unit dies I will just buy my own unit and install it, Im not paying 5k for 5 hours of work.

[@lian_drake]

The thing is, why the fuck do I need to call the "manufacturer"/seller in order to fix my own damn house. The same with this product, yes it's intuitive to have the manufacturer of the product there if I have an issue, but I should be allowed to fix my own god damn stuff if that's what I want instead.

[@aaronbosen6743]

Anyone who's bought a "smart house" since the 1990's has already been dealing with that for decades, sadly.

[@darrennew8211]

Back in the early 80s, my employer had a computer manufactured in the 60s. You could replace the whole thing with an Apple ][, except nobody made a 600 line per minute line printer that could do 6 part carbon paper forms. So the clutch goes out on the printer, and since it's probably the last working printer in the country, the repair guy goes and lathes up a new clutch for us, spinning it up out of raw metal. *That* is repair service. He also scrounged the penultimate computer, which is the only reason we had any blinky-lights on our machine working.

[@c0mplex564]

Printers used to have transmissions in them?

[@erkinalp]

@@c0mplex564 duplex printing requires a mechanical clutch&presser assembly

[@darrennew8211]

@@c0mplex564 Line printers had clutches. A line printer (or at least this kind) has a spinning cylinder spinning 10x per second, with all the letters on it. (Think of a cylindrical "type ball".) Then a row of 132 hammers, which would hit the paper at the right time on each rotation (like a typewriter) to push the paper against the ink strip. I am not sure what the clutch did, other than the obvious "hook the motor to the spinning bits."

[@siewheilou399]

Before the Internet Of Everything and Chips in everything.

[@janeharrison835]

@@darrennew8211 Line printers were BEASTS. Before my time, but I've heard the stories - and the warnings about not getting any clothing snagged in the mechanism...

[@christopherdecorte1599]

That's the most generic battery with a proprietary connector I have seen in a while. They should have send him a battery no questions asked.

[@PvtAnonymous]

I think I might have the same one in my bluetooth speaker from Anker. Manufacturing date is also around 10 years ago. You can only wonder...

[@MichaelArlt]

​@@PvtAnonymousmost probably. There are most probably a ton of devices built with that battery and connector from that time

[@tagert1975]

There's no way the connector is proprietary. It's just a real PITA to find the connectors a company chose because there's probably a million or more off the shelf connectors on the market from many different manufactures. That's certainly an off the shelf connector that could be ordered from one of the online electronics supply houses. Just good luck figuring out who makes it and what model it is.

[@jamestaylor9887]

I couldn't figure it out from the video, but the connector was probably fine. The battery just wasn't any good. As long as you could find the same size battery it's not hard to just pop out the pins and move the connector to the new battery. if for some reason the wires needed to be moved that's a bit more in depth, but still not a hard job. It really is sad the world has become so lazy

[@ganzeytyler]

​​@@jamestaylor9887the battery was fine according to the owner, but so was the connector. Look closely, the red wire broke at the solder joint on the cell. A 10 second resolder would have fixed it .....

[@Elemblue2]

I have a theory that one of the reasons that the value of money is going down despite productivity always going up, is because all the productivity is spent constantly dealing with disposable assets constantly needing management and replacement. If I wanted to sabotage a country I would sell them stuff that broke every 2 years so they spent all of their productivity dealing with constantly needing to replace it. A hilarious way to obselete work. Like sweeping in the wind.

[@BozesanVlad]

US invented consumism after ww2. Delano had a problem because he had doubled the workforce (production home + returning soldiers) and had to give them something to do.

[@Revan_7even]

Gee, and look what Amazon is full of; Chinese garbage that has pushed out all the reputable brands. Toys and tools that break in 2 weeks. Hygiene and beauty products that cause infections and chemical rashes. Electronics that catch fire. Automated contraptions that kill pets!

[@clockworkvanhellsing372]

Introduction course of macroeconomics: The additional productivity from increased capital investment tapers off, while interest and depreciation rises proportional to the money invested. There comes a point where the entire productivity is needed to cover interest and depreciation.

[@ashley_smith]

Sweeping in the wind..... brought back an old memory. Had a manager long time ago, round 2008 or so, really didn't seem to like me. One night he tells me to go outside, and he doesn't want to see me again for a minimum of two hours. Hands me a broom and a trash bag. Tells me to gather leaves, and yes, he knows it is windy, that is the point, and he laughs. It would have worked better with a rake, regardless of it being windy, but he was an asshat through and through. He also went over to one of my friends, who was sitting on a bench for a break, an allowed break, and asked him "what would you do if I hit your phone out of your hand and it broke all over the floor?" to another guy, who was sitting on a bucket that was upside down so he could more easily reach under a shelf to clean up a bbq mess he asks "what would you do if I just up and kicked this bucket out from under you?" like, totally unhinged questions and behavior from a manager :S

[@katlee8778]

@@ashley_smithyou guys should have gathered together and gave him the business.

[@beansdad70]

The “disposable” mindset by some companies is sickening.

[@sleelofwpg688]

Yarp. And in the next breath, they'll say how much they care about the environment. As they pile up their disposable, planned obsolescent trash.

[@torakfett3351]

Seriously. Talk about waste!

[@thrownstair]

Disabled people ARE disposable, according to them and too many other people.

[@EyesOfByes]

Some companies are truly run by genuine sociopaths

[@user-Aaron-]

It's an inherent feature of the system.

[@mrmosey-kp3cu]

​​@@user-Aaron- There are even studies about it. Can't remember what they were called specifically, but the gist is that the nature of the position promotes/attracts that kind of behavior.

[@TechnoL33T]

MOST

[@ProleDaddy]

You'd have to be one to oppress and exploit workers for profit.

[@RunToEternity]

The cream never rises to the top, not if they can help it.

[@sleze]

If you stop supporting something you should be required to release the design docs so people like this guy could get someone to 3d print the parts.

[@termiterasin]

100%. Same with video games that publishers no longer make for sale. They must release the source code.

[@pigletshut]

I actually submitted a similar idea to the Canadian public consultation on R2R. I call for a source code escrow that manufacturers will be required to deposit design docs with when selling a product. As long as they support the product, that stuff can stay secret. The moment they stop supporting it, everything goes public.

[@termiterasin]

@@pigletshut It makes so much sense. Companies shouldn't be allowed to produce items then kill them later. Just like how copyright is supposed to expire.

[@YTflagsCommentsOnMentalIness]

Same with software

[@Denniss7420]

The 3D print community is already amazing! Most likely someone already has or would be able to design something up!

[@consciouscode8150]

Doesn't this mean the company took away his ability to walk? In any other scenario this would be a very expensive lawsuit.

[@ProleDaddy]

Yep

[@CptLegshot]

No. Choosing not to help is not the same as causing the problem. They're still scumbags though.

[@sarahsmith840]

@@CptLegshot Legally it isn't, because enforcing that would be a nightmare. Morally, it is the same.

[@blueyedevil3479]

⁠@@sarahsmith840legally, it is…when it comes down to the legality of the situation, it’s EXTREMELY relevant and nowhere near the same thing. Yes, after so many years of him being able to walk because of that exoskeleton and then receiving their response back to him was a scumbag thing, no doubt. However, just like every other company that only offers to service a product for a finite amount of time, they unfortunately have NO responsibility to service their product past a certain point in time. Please don’t confuse the morally correct thing to do, with the LEGALLY correct thing to do. They are NEVER the same…

[@torakfett3351]

@@blueyedevil3479 that depends on the contract. Forget this is an exoskeleton that's now preventing this man from walking, this is 100k that they now want him to spend AGAIN. Because they made a new model. He shouldn't be required to get the new model. He should have a very lengthy contract and should ask a lawyer to go over it.

[@chrism2279]

Is this in the USA? Pretty sure this would be illegal in the UK, EU, Australia and basically any country with basic consumer rights. Companies still try it on though; I complained about the backlight in my 4 year old Sony TV failing and they initially tried the "sorry, it's out of warranty" crap. I reminded them of the Australian Consumer Law and that a premium brand TV shouldn't fail within 4 years. Outcome: Engineer on site in a few days with a new backlight.

[@larrybud]

Australian laws also mean you get your ass sued for making review videos (See DCS batteries). Each country has their own issues.

[@InfernosReaper]

I'm honestly surprised they could just replace the backlight on those. I used to be an "engineer" companies sent out and nothing I worked on could have that done. It was always replace panel or, usually, replace a board. Few people went with a panel replacement.

[@TimJohnson-x1o]

Of course it's the USA/ How is that even a question. Stuff like this doesn't happen anywhere else, but expect delusional Americans having cognitive dissonance to reply to me with some "well actually" copium nonsense.

[@stuartlaird7341]

@@larrybud IANAL but I dont believe those cases have legs, but, no-one wants to spend the money and time fighting it to find out. Those are SLAPP suits and we have no anti-SLAPP laws.

[@nicholaskeur]

@@larrybud LOL suing for this kind of crap came from "the land of the free"... its an American disease spreading to other countries...

[@AshersAesera]

So they'd rather let a 100k exoskeleton be a paperweight than risk it being repaired? o.O

[@HelmutDoork]

Absolutely. They wanted to force him to shell out another 100k for a new one.

[@juliogonzo2718]

​@HelmutDoork they are probably used to dealing with insurance companies and wealthy people who would willingly pay it.

[@Luzum]

@@juliogonzo2718 that's not an excuse for what they did though

[@lifespanofafry1534]

Yes. Disturbing isn’t it?

[@hedonismbot1508]

@@juliogonzo2718 You'd think insurance companies would be quick to complain about this sort of chicanery.

[@foxs49er]

I just had to spice a blower motor on my garage fridge/freezer because I couldn't find the exact motor with the same connector. A local appliance store/repair shop helped me find a motor that would work and suggested I spice the connector if I felt comfortable. The owner spent a good 30 minutes digging threw his old inventory. He even said if it didn't work then no charge and if it did then $20 does the motor. While it's not a $100k medical device, it was still probably $800-$1k that it saved me. That and the sense of pride that I fixed it myself. If and when it or any other applice does finally kick the bucket, I know where I'll be getting my next one. Support your local repair shops!

[@Guardian_Arias]

Local repair shops are great, I regularly repair actual 100k usd components with a few cents piece of electronic.

[@user-Aaron-]

Y'all still have local repair shops?

[@rwizard]

splice

[@charetjc]

@@rwizard Don't block the spice. The spice must flow.

[@rwizard]

@@charetjc at my age spice just sort of dribbles ; )

[@MrThomashorst]

Germany here ... LG is trying very hard to provide good customer service on older products by providing oem-part-numbers ... unfortunately they give me numbers for parts that have absolutely nothing to do with the parts I asked for and showing them in their own service manual ... were all screwed 😆

[@juliogonzo2718]

It's not for a washing machine is it? My mother had an LG front loading washer was quite expensive. It lasted 7 years of light use and the suspension for the drum broke. The part was available but was too expensive to be worth the repair. She replaced it with a second hand crappy Danby top loader she bought for I think $100. It is still working great after probably 15 years

[@MrThomashorst]

@@juliogonzo2718 No, it's for a Side by Side fridge. I ordered generic parts on AliExpress for a few bucks and that fxed it.

[@adamk9652]

I had a LG V10 and when it bootlooped, they wanted to charge me for a motherboard replacement because it had light scratches on the rear camera. Ended up going through insurance because of the hassle. While I miss LG phones, I do not miss dealing with the customer service lol.

[@BetterBiomedChannel]

We do a lot of "unseen" repairs to keep some people going. If he was in Texas I would be happy to assist.

[@teardowndan5364]

OEMs are so concerned about "unqualified" repairs... but I bet more people get harmed by botched authorized repairs and repairs that don't get done in a timely manner because people cannot afford walled-garden techs or their walled-garden techs decline repairs for arbitrary reasons.

[@Elemblue2]

The best part about being in the walled garden is realizing its a decorated jail.

[@KOZMOuvBORG]

Or the authorized service personnel posting NSFW photos on your social media accounts.

[@GrumpyIan]

It's not about who can repair the item. It's all about making it so convoluted and complicated to get a perfectly fine item repaired that it's just easier to buy a new one.

[@themadmallard]

at least in the medical industry, you have at least a believable argument with malpractice exposure. FDA's declaration that LR reads @ 4:47 is nice and all but won't shield any company from a civil action by a plaintiff with sufficient resources, and the thinnest of arguments to present to a jury to shift the burden away from that poor 3rd party repair tech back to the perceived rich manufacturer that can afford a big payout. It's an imperfect situation for sure, and all the other problems (planned obsolescence, etc) are also true in personal medical equipment as well.

[@Mojave_Ranger_NCR]

“Authorized” service providers consistently provide shittier service than most 3rd party repair shops.

[@MaximusAutismus]

They fear the man clad in metal. For the moment he understood the weakness of his flesh, it disgusted him. He craved the strength and certainty of steel, he aspired to the purity of the blessed machine. In all seriousness though. What the f*ck where they thinking denying this man?

[@lucasZr113]

Honestly the admech have way better dedication to repair, than a lot of companies. They just don't know how the tech works sometimes lol

[@outseeker]

pretty sure they're thinking "his health care and the government will pay us for a new device to allow him to walk, why would i replace his battery and lose that free income??"

[@huntcheerio9214]

The machine is subject to terms and conditions

[@TalladegaNight]

@@lucasZr113 From the moment I understood the weakness of my flesh, it disgusted me

[@oompalumpus699]

​@@TalladegaNight From the moment I understood my hardware and wireless capabilities were at the mercy of subscription payments and no repair policies, it disgusted me.

[@micahnightwolf]

"Independent repairs hurt people sometimes." No. Not allowing independent repairs hurts everybody all the time. And it isn't the company's responsibility to pretend to hold our hand and pretend to care about us and pretend that the reason why they won't let us repair our own crap is because we'd blow up a battery if we did. I'm not gonna blow up the battery. And if I did, that is entirely my own fault. The company can mind its own business and make the battery connector available. The company doesn't even have to spend a dime doing so.

[@Revan_7even]

And by their same argument, "authorized" repairs hurt people sometimes. You can't eliminate human error. Plus their costs hurt people more.

[@smallbutdeadly931]

I'm so tired of corporate greed ruining everything

[@bigvaxmeanie925]

They don't want billions anymore. They want trillions

[@Petch85]

Why is it you have to be an expert on everything to live in this world. This is such an easy fix if they had any pride in the products they are making they would have fixed this for free same day or giving him contact information to someone that could fix this in 5 min, or sending him the part in the mail with instructions on how to replace it. We only have limited resources on this planet and we should be trying to use them the best way possible. We all have something old that have worked for ud for decades and we love those things. A new guitar is not better than the guitar I already have played on thousands of hours. My dinner plates may look old, but they still works just fine, getting new ones just because I can is stupid.

[@danielc9312]

The battery has the specs written on front. I’m confident 90% of the people that watch this channel could find a fix or workaround.

[@sparcnut]

Yeah, it's really not that hard to just splice the old connector onto whatever electrically compatible replacement battery one is able to actually source and fit... there's absolutely nothing wrong with purchasing items with the intent of modifying them right off the bat to suit one's purposes. Just have to know what you're doing and how to do it, and that once you've done so you cannot hold either manufacturer responsible for problems caused by your repair/mod attempt.

[@ablackbunny3149]

The battery wasn't the problem. The connector went bad.

[@danielc9312]

@@ablackbunny3149 still a lot of makers design connectors and 3D print them. Also why not splice or solder a more common connector onto the receptacle so they can just plug in a generic battery that fits the requirements? There are dozens of ways to solve this problem.

[@BoraHorzaGobuchul]

​@@ablackbunny3149 clearly such connectors can most likely be found online, and if not, replaced by a standard one. Maybe doing so would violate some certification and thus prevented the co from doing so? If so, they should've mentioned it, and said certification should be reviewed and corrected.

[@Antagon666]

​@@ablackbunny3149Connector can be unsoldered

[@fortinbras47]

There's a classic book Frederic Bastiat, "That Which is Seen, and That Which is Not Seen" where he writes "... the bad economist pursues a small present good, which will be followed by a great evil to come, while the true economist pursues a great good to come, - at the risk of a small present evil." Bastiat was largely concerned with time, what's immediate vs. what occurs later, but the logic extends to the salient vs. the inconspicuous and other differences between seen and unseen effects. Good policy comes from considering the full set of consequences and outcomes, not just what is "seen."

[@paulk5670]

I think if we incorporated some basic discussion of 'externalities' at a grade 9 level, we could nip a lot of the radical libtertarianism that's taking root in the public consciousness and start undoing the harm years of anti-regulation propaganda has done. Also part of my revised curriculum would include: -Humans as irrational (but predictably so) actors and intro to marketing/behavioural economics -Information asymmetry -Regulatory capture (because we need good regulations, not just any regulations) -Public goods -Government as a non-profit service that enables a stable society not a for-profit business. I think the current 'civics' classes would be a good spot to include the course material.

[@tagert1975]

The seen and the unseen is the broken window fallacy. People see the economic action from replacing the window but not the economic action had the window never been broken and the owner could have used that money for another purpose.

[@tagert1975]

@@paulk5670 "externalities' are by an large things people with a control freak agenda make up to justify what they want to do to control other people. For example the same people who will try to use everything from obesity to tire dust to end private automobile use will generally speaking have no issue flushing another 200 billion dollars down the drain prolonging war in the Ukraine.

[@Avonski]

If companies want to keep regulation away from stuff like this Do not screw over people who will make enough people angry with things like this

[@GrumpyIan]

It should also be highly illegal to claim you're carbon neutral/ negative when the products you sell can't be repaired.

[@Gnomezonbacon]

So if we want more regulation then do we want the companies to do more and worse? I mean there's gotta be a break even point where they push too far and now they gotta find out.

[@Avonski]

@@Gnomezonbacon yes if compaines want to be more regulated they should do stuff that angers a large amount of people for being shitty

[@alexchu3599]

@@Avonski How would they be regulated? Companies like this own the people who write the regulations and they pay big money to ensure it stays that way.

[@RicardoSantos-oz3uj]

@@GrumpyIan It should be a 100% illegal.

[@StormyCarrot778]

what evil is made from a company that makes exoskeletons but does not accept repair? I'm sorry I made this comment idk what I was thinking

[@MrGohan8000]

No need to be sorry

[@Tugela60]

Because they will be sued if they use a non validated part for the repair and something happens later on.

[@aeonjusco-azre-2885]

No way $20 is a lot for them

[@thinkbeforeyoutype7106]

Our government is owned and controlled by multinational corporations, wealthy individual donors, and special interest groups

[@rojastegulu]

It's obviously not about $20, it's about $99.980 they don't get to charge you again, and that is a lot.

[@saulgoodman2018]

@@thinkbeforeyoutype7106 This is not the government.

[@chkn_boy]

its not 20$... its god damn PENNIES; all they needed was a tiny ass connector that could be made by the hundreds for mere dollars... and yet they were denied. I'd rather die from a house fire made while replacing a battery, trapped and suffocating; than be denied the right to at least try to make my own life better.

[@DoktorJammified]

In their eyes they accept your 20 they lose out on selling another 100k product

[@Kaishen021]

Hey, here's an idea. If someone is worried about a third-party repair service being dangerous ... they can do this amazing thing called not making use of that service!

[@terminator4625]

When I was a kid, 25 years or so ago, a little toy I had (an alphabet 'apple' thing) stopped working. Something like the battery terminals, or wires for its power came loose. After contacting manufacturers they stopped manufacturing them, and wouldn't repair ours either. My father decided to look into soldering so that he could take the toy apart and fix it for my 2 year old self. It's my earliest example of right to repair.

[@jcxtra]

I am a powered wheelchair user - The entire disability and medical market is one that is extortionate. High prices and lack of repair options keeping things in service. I maintain my chair as best I can, replacing batteries and such but it's all entirely at my own cost, and I really wish schematics were available to keep things in service more (especially the things that don't need replacing except wear and tare things), so that us disabled people can ask 3rd party smart people to fix it with what it needs, rather than having to replace a whole device/appliance because a 20$ part won't be replaced by the "official authorised manufacturer repair centre".

[@Fidgey2]

Hey Louis, not sure if you heard, but Steam recently updated its arbitration policy by removing arbitration entirely. Just wanted to shed a good step forward happening somewhere. EDIT: I guess he literally uploaded the video talking about it 4 hours before this, didn't see it (whoops!)

[@abhimaanmayadam5713]

he 100% heard

[@EmeraldTaurus96]

I saw that on steam recently. When I saw Steam Subscription, I was wondering if people were talking about it and shedding light on it. So far, nope

[@NetflixForeign]

Oh was that the update that just came?

[@EmeraldTaurus96]

@@NetflixForeign Yep.

[@Code7Unltd]

It was because the fees from Valve's arbitrator were more than just doing without. Also, forced arbitration is a trend because of lawsuits over businesses playing 'wild and loose' with everyone's personal information.

[@flatterkatz]

5 years? software companies keep supporting software with a single user that cost a quarter for 10 years (I know we did) and they can't supply a battery connector? (in b4 people wondering about software costing that much - not every software is for you on your home computer, some software for companies costs a lot more because there's a lot less customers)

[@williambrennan5701]

get the exoskeleton take it apart put the plans on a torrent, share with the world , china will release one for 1,000 dollars a year later .

[@RB-bd5tz]

But it will be flimsy and break within a few minutes.

[@robotsix6268]

​@@RB-bd5tz If you believe Chinesium is bad, stop complaining and make it yourself.

[@alexholker1309]

After seeing what counterfeiters did with an auto-cleaning litter tray, you want them to make an exoskeleton?

[@RB-bd5tz]

@@robotsix6268 If you believe Chinesium is good, keep buying it.

[@GhostOfMJ-HeHe]

That Chinese exoskeleton will probably twist you into a fucking pretzel 😆

[@Dilettanteworks]

This is what I'm going through with my prosthetic leg. I got a microprocessor knee 10 years ago and wanted to know if it were possible to check the battery health and/or replace it, but my leg is both out of warranty & out of the projected lifespan of the leg, which is only 6 years. Ossur won't service it at all if it's past the "lifespan". If I had known all of this, I would have just continued to use ye olde strap-on legs. A power knee is like $10k, so even though it's not quite an exo-skeleton, it's still beyond the reach of most disabled people. In my case, I can walk with/without a working battery, but it's shitty to know I will eventually lose the ability to power the leg.

[@d1fballplayer]

Ask around your area, im sure there is someone with the skills willing to help you take it apart and replace it once it goes out.. might need to replace connectors if proprietary, but someone with decent soldering skills should be able to do that... be sure to make a video on it so everyone else with that knee can stiff company by fixing it themselves or sending it to the guy who helped you

[@resresres1]

100% there is an electronics repair person that has the skills to fix it.... in fact replacing a battery isn't hard for anyone willing to learn and do some research. The manufacturer just doesn't want to do it so they can make more money by trying to force a new one to be bought.

[@OuttasightPV]

Louis has even talked about some manufacturers who design the product to brick when the battery is dead / disconnected. When you attempt to replace the battery, it disables the firmware. Batteries also come with DRM in the BMS chips these days to detect "fakes". It's always excused as "for your safety and security".

[@vipermageex5861]

They don't care about the one repair that goes bad, they care about all the repairs that go right, so they can't sell a whole new device!

[@LindaB651]

And yet, certain representatives of healthcare services will claim that insurance/medical costs are high because of the monetary investment into R & D! The whole human population is R & D! (And also, much of it is funded by government/university grants.)

[@Alias_Anybody]

That's the issue with people who somehow mistake Cyberpunk settings for a Utopia. It goes to sh*t the nanosecond the CMOS battery in your bionic arm (or worse, bionic heart) fails. Proprietory body parts would multiply any problems you might have with big pharma 100 times.

[@degru4130]

The cyberware in most cyberpunk fiction media is way more open than the vast majority of consumer electronics products today. And that's with supposed evil corpos running everything.

[@nomoredlc593]

or worse,they could copy cyberpunk game and give cyberpsychosis to anyone,except in this case is for those who doesn´t pay

[@TanyaSapienVintage]

Bold of you to assume we're not already in a cyberpunk dystopia.

[@Alias_Anybody]

@@TanyaSapienVintage Until we at least get cool laser eyes it doesn't count.

[@Levittchen4G]

you'd need to pay a subscription for your body part probably XD Dystopia is not as fun as it looks in the movies. It's mostly boring, cruel toil.

[@Thundereus]

I am not allowed to offer my opinion, but it is very radical towards these companies. FUCK GOOGLE CENSORSHIP

[@NeoVault_]

Same here. Google has gotten rampant with their auto deleting of comments.

[@Thundereus]

@@NeoVault_ This is like a dictatorship but just the censoring everything type so people who don't know better think there is no verbal resistance...everything is clean-ish.

[@smokeyninja9920]

Samsung devices don't need third party servicing to catch fire/explode

[@jeffreydanilko6657]

I am a mechanic in the pharmaceutical industry and am starting to see this kind of shit now in our machines. I have a problem with a multi million dollar machine, seems to be a couple dollar bearing but its a non customer serviceable part. Not listened as a spare part so no drawing or part number. Just a 35000 dollar service call.

[@nicklang7670]

Holy shite!

[@jeffreydanilko6657]

@@nicklang7670 yeah man. Plus you pay for travel days to and from your site and hotel. We’ve even had the OEMs send the wrong parts to boot

[@HDReMaster]

a bearing!? i do industrial and you couldnt find a suitable drop-in bearing??? wow dude

[@NetflixForeign]

@@jeffreydanilko6657 Parasites. You already pay millions of dollars and you are their business clients. Idiots.

[@jeffreydanilko6657]

@@HDReMaster If I take the whole drive and ball screw assembly apart, probably. Assuming the bearings are marked, which isn’t guarantee these days. Sure I can measure and find the correct one, that’s not the point. We paid millions for the machine, hundreds of thousands for installation and validation, a million in spare parts. I should have listing for every part in the machine.

[@TheTarrMan]

. . . This is what hackers are for. I would imagine they also expose the vulnerability available for all users of their products as retaliation for their trouble as well. Ridiculous a battery is canning that exoskeleton.

[@SchoolforHackers]

Yes. This.

[@SunnyZ]

We should use the same rules for intellectual property as repair. If you fail to upkeep/no longer support your IP, then it's free for everyone to use, repair, reverse engineer and improve as they see fit (which should be by default anyway, but baby steps). Don't wanna lose your IP? Support it.

[@magneric]

Imagine if the brain chips Elon Musk wants to sell people have a similar battery and it goes out 🤯

[@MattB-o1h]

🤞

[@marcusbullock630]

they think they will be like Neo from the matrix, but in reality they will be painting AI images and wont be able to copyright their own physical artwork XD they are fools for accepting.

[@genuinescorruption]

I'm a blind man. Even though 100.00% of every minute of my life sucks A** as a result, there's no way in hell I'd let Elon put anything inside my head. No way will he be projecting images into my head directly from his servers. As much as I'd give the world to drive a car, no way is he going to be shutting off my device while I'm driving down the freeway because he wants more money. No way. I'll take stem cells or a similar organic option when it comes up. I'd accept a computerized option if it was open source / open firmware / open schematic / open everything. As a teenager I remember saying I would take any risk in the world to get my sight, including a risk of death however great. I never imagined that the risk would be something worse than death.

[@stunlord]

he'll be charging a subscription or he'll turn your brain off

[@akeleven]

I wouldn't trust my brain to Musk

[@Slamboni4k]

You'll never, not once in a million years, find any major news company covering this stuff. Is it justified to be as horrified and enraged as I am?

[@ganzeytyler]

There are literally news stations covering it. Im enraged that this is all over 1 wire needing to be soldered, a 12 year old could fix this and he would have been back walking again, instead of getting the news involved. This is ridiculous.

[@donwall9632]

Sky news Australia.... They talk all about the USA and mental Cameltoe Harass

[@FreeThinkingperson]

That is bullshit. The Mfg should have replaced it at fair value and not tried to jerk him around.

[@markelliott7917]

My wife requires a “RGO” to walk. Its an exoskeleton of sorts without motors/electronics. It uses a special mechanical joint at the hips that allows upper body movement to assist moving a leg forward. The joint is patented and the company that holds the patent has decided not to make the joints anymore. Another patient whose RGO joint broke hasn’t walked now for months, and is confined to his wheelchair. The evil company executives should be glued to a wheelchair until these joints are available again!!!

[@thinkbeforeyoutype7106]

Our government is owned and controlled by multinational corporations, wealthy individual donors, and special interest groups

[@drdoubleU]

careful bro

[@HDReMaster]

and diddy

[@sulferix7265]

That statement is anti semetic

[@antediluvianatheist5262]

It's called 'capitalism.' The point is to make money, not make you happy.

[@SeasoningTheObese]

@@antediluvianatheist5262 I love when people have a special needs child's grasp of things.

[@danutmh]

This is exactly why i am extremely skeptical of transhumanists like Musk... Not only you are entirely dependent on your employer and/or your renters , you will become dependent on megacorps too!

[@wburger2178]

So, surgeries cause injuries to ultimately heal, but that is OK. Taking a far lower risk to replace a battery is not OK?

[@deltamico]

I tried to come uo with a counterpoint refarding the difference of their proffesion and failed

[@MrDoneboy]

Don't suffer in silence...Make the bastard's hear you loud and clear!

[@juances]

It's so wild to me that the company is basically refusing money. Getting $20 surely is better than getting $0? Or are they really hoping that instead of repairing it the guy will just buy a whole new exoskeleton? as if everyone has $100k laying around.

[@Thee-AmateurAn94]

The donors should file a class action lawsuit, the donor organization should file a law suit, everyone should sue that company into oblivion. They want to make it hard for someone to simply survive, people should make it impossible for that company to survive.

[@magnusnilsson9792]

Also the Bad Will, will cost a lot more than $20 in reputation. That's 50 000 angry users, to even break even.

[@ottz2506]

the only reason I can think to explain why they would do this would be that agreeing to do this will mean they'll suddenly get a barrage of people asking them to do the same thing for them and they don't want to bother with them, even though now people know they can provide this service. "Hey, you did it for that guy. Why can't you do it for me?" It might start off being cheap to make but then the price will go up maybe to the point where they can't manage the costs? Not a good excuse but (admittedly I could be massively wrong on this due to being uninformed on these matters), I would predict that this is what their lawyers or the corp themselves would say.

[@obscure.reference]

@@ottz2506 …which they should be doing for a product at this price point anyway.

[@mehmetmetinbaki]

3:45 90 seconds for a battery replacement, come on man if I can do it in 30 seconds you can do it in 5.

[@jonathanfourten9556]

it looks a LOT like the connector types on a reference design Nvidia RTX 3090. there are 3 i believe, 2 are flat ribbon type, and 1 is a black version of what you see in the mans facebook picture. lord knows there must be heaps of RTX3090 shrouds with connectors laying around online. if it came to that i mean

[@KryzysX]

I see...

[@SolidLoach]

Pure corporate greed is going to swallow this country and many others whole.

[@shawnmurphy759]

On behalf of people suffering from the greed of the healthcare industry "FU"

[@Andrew-xm1cn]

Louis is the fucking GOAT

[@cordata6569]

Thank you, it means so much you take the time to make these videos.

[@sambojones8681]

How many people are injured and killed each year with automotive accidents, and yet we are all still ALLOWED to drive. It's not about safety, as proven everyday by the fact we are allowed to drive.

[@sonictech1000]

Funny thing is that even though I'm mostly an independent IT guy, I'm also an authorized service provider for a few companies. Very few have provided any meaningful training. Mostly what you get is some sort of service manual and a phone number to call for further support.

[@QUADRAXIS666]

Mr. Rossmann, when are you running for President? You were BORN to fix this shit.

[@maxtvtvtv8623]

No thanks

[@nomoredlc593]

it would get corrupted by all those shitty politicians that would try to revoke all his proposals all the time

[@alexchu3599]

The main problem is that there are too many parts that will need replacing. Getting new replacements isn't the issue (there are plenty of those) but rather what to do with the old parts. Most of them are radioactive and leak corrosive fumes so there is no cheap way to store them safely and using them in other projects is out of the question as they could damage other parts in said projects. Another solution is disposing them and extracting their raw materials but that is illegal outside of Canada.

[@theinternetdebateman3437]

Even if he became president and wanted to fix things, he’d just get stonewalled and stalled by the deep state. The system is too corrupt to fix

[@theinternetdebateman3437]

He’s just get stonewalled and stalled out by the deep state. The whole thing is too corrupt to fix

[@jparabie]

What could be cheaper advertising than the company fixing it for free... and let the customer tell the world how great they are?

[@darrennew8211]

Wait until someone writes a program where you can take a few handfuls of photos and turn it into a 3d printer file for the connector.

[@justanotherstanczyk]

I honestly can't tell if that's sarcasm or not. That program already exists.

[@darrennew8211]

@@justanotherstanczyk Yeah. I'm not sure what we have already is reliable enough to make a connector with the internal holes and all correctly. I'm pretty sure current programs don't work for things with hollow bits.

[@ganzeytyler]

​@@darrennew8211how would that help? The connector is fine, the wire broke off at the solder joint in the cell. 10 second fix, i literally know a 12 year old that could have fixed this in under a minute.

[@noahw4623]

Just make a mold and cast a new one?

[@casswalton]

I'm favoured financially with Bitcoin ETFs approval, Thank you buddy.$28,600 weekly profit regardless of how bad it gets on the economy.

[@VenitaSonny]

Same here., I strongly agree that the Bitcoin ETFs approval will be greatly life opportunity for us, with my current portfolio of $102,500 from my investments with my personal financial advisor Steve Miley I totally agree with you😊

[@JoshuaColeman1-t4e]

YES!!! That's exactly his name (Steve Miley) so many people have recommended highly about him and am just starting with him from Brisbane Australia...🇦🇺

[@DanielMelendez-y6d]

He's my family's personal Broker and also a personal Broker to many family's in the United states, he is licensed and a FINRA AGENT in the United States.

[@CaneRobert]

Investing has proven to be an Incredibly beneficial decision. My cryptocurrency profits continue to play a substantial role in growing my overall wealth, reducing my reliance on my salary

[@MarcMiller-k5e]

Steve Miley has really set the standard for others to follow, we love him in Canada🇨🇦as he has been really helpful and changed lots of life's

[@NaomiEric820]

If this is where corporations are going, we need an open-source version of this exoskeleton that can be 3D printed from off the shelf parts.

[@thinkbeforeyoutype7106]

Evil Corp

[@carlettoburacco9235]

I bet they didn't program the exoskeleton to kick... because they knew some "happy" customers would want to use that feature in the future. I would have. A LOT.

[@Scav-Goblin]

7:27 THIS! EXACTLY!!! AND IM SICK OF IT!

[@freckhard]

LMAO 1:23 I nearly peed myself "Cockerburg" 🤣 Louis you _are simply the _*_best_* point match and win!

[@mm3nrx]

When aliens land on earth in 2 bullion years time and ask why humanity died off? its because of enforced arbitration over a 5 cent plastic connector...sums up humanity perfectly.

[@codym5352]

Him " Hey the 100k thing I bought from you broke, can you replace the $20 battery for me?" The company " But $20 is $20, we don't wanna use your $20 to replace it, so give us another 100k for a new one, you damn cripple" This is why large corporations, and especially ANY corporation in the medical field. are EVIL

[@Micha-Hil]

If buying isn't - Nah. This just sucks. I'm sorry for the dude.

[@ThereIsNoOtherHandleLikeMine]

Samsung's "authorized service facility" didn't have parts for the repair on a phone that broke after one month. Samsung refused to expedite shipping the part. Didn't have a working phone for two WEEKS.

[@shigotomiyamoto]

the people denying this man mobility over an effing $20 battery because of some stupid corporate policy deserve to have their "mobility" taken from them.... if you know what i mean. If their mobility devices are only supported for 5 years before they throw them away it should not cost 100k. Disgusting.

[@MonkeyJedi99]

Informed consent is somehow sufficient to allow a surgeon with a handful of years of experience, who graduated in the bottom 25% of their med school class, to cut you open and remove cancers or repair injuries. But it's not sufficient to allow someone to have a functioning walking frame, or motorized wheelchair because the manufacturer has decided nobody gets to fix them? Fuck that.

[@garnetnard4284]

Baller haircut. Looks good.

[@iggyboo]

Like modern cars. I wouldn't have as much a problem paying $50k if I knew it would last more than 5 years but I can't even count on that now days

[@AllanPowell]

could EASILY switch out the connector

[@Yewtewba]

Are you talking about the non tech savvy user or the manufacturer?

[@AllanPowell]

@@Yewtewba Manufacturer mostly, but user could hire someone to do the swap.

[@johncameron2241]

Easy job really.

[@rbae]

Hey Louis, wanted to see your take on MKBHD's new wallpaper subscription app - has sparked data privacy, subscription lockout, etc. discussions with points from both sides. Would you make a short video on this?

[@golfchanl]

You the man Louis! Thank you for covering these things and your hard work

[@mestrinimaster3602]

90 seconds of work considering 30 seconds for the iron to heat up. This is Louis being humble 😂

[@juanmacias5922]

4:25 Louis being pro defenestration, I'm sure you were Czech in your past life. ;D

[@LygerTheCLaw]

reminds me of our healthcare system and what's going on with me. lost my job due to an accident that happened 6 years ago while working for the same company that let me go. lost my insurance while trying to see the doctors to get fixed, now i can't see a doctor without insurance. my insurance denied my claim because i couldn't get to the point of a proper diagnosis yet so i'm out of work and have no ability to get better. the people who run these companies really should be held accountable. lawyers won't help you either, unless there's a guarantee of millions of dollars in it for them.

[@ejdavis72]

Well actually, I could fix that in 80 seconds.

[@ganzeytyler]

So your soldering iron take 70 seconds to heat up 😂. This is such a basic laughable repair it kinda pisses me off that it got blown out of proportion like this.

[@ejdavis72]

@@ganzeytyler Seriosuly, I was shocked when Louis was showing why they wouldn't repair it. That is just such a load of crap.

[@ganzeytyler]

@@ejdavis72 ill give louis the benefit of doubt,( were all human) and assume he didnt look into it too much, seeing that he is extremely busy and with a story so big and several news outlets covering it it must have been verified? . He did say "would have been a 90 second repair if it was his neighbor" so maybe he did see it and just didnt think he needed to elaborate, ,but clearly the majority of his audience is not very savvy with electronics and just saw it at face value for what the media was saying. Idk.

[@ganzeytyler]

@@ejdavis72 either way, IMO this just makes the 3rd party repair shops look even worse, because nothing the manufacturer did prevented this from being repaired. If it was a multi cell battery with a bms that bricks itself after a cell connection is lost, sure, thats video worthy. But this is just incompetence from a repair shop.

[@OK75]

Where’s the 100k hiding? I only see a maximum of 5k: 5k for materials, 5k for machining, 5k for assembly, and another 5k for PR, media, etc. per item. That’s 20k at most, not 100k. It feels like you’re being overcharged everywhere. Or are there gold bars included somewhere? Soon, you’ll be able to get an entire robot with the same parts for much less. Aren’t these things insured? What happens if it stops mid-operation and someone gets hurt? They really need to fix their service, or you could sue them for negligence. There’s a whole life depending on their product, so they need to ensure it works-whether they’re involved or not.

[@ThrillerNotLive]

I wasn't feeling pissed off enough today. Glad I landed here to fix me up

[@pistonsjem]

LOL cant believe companies screwing the guy over a jellybean connector

[@gattie12ben]

Wild

[@TheEMangz]

Ripping off people that are in need for such a precious thing as health, is just another level of evil.

5:50 why does it sound so familiar... messing up hundreds of millions of people's lives to save a few from coughing a bit harder than usual

[@ferdievanschalkwyk1669]

If a product is discontinued, all intellectual property on it should be open sourced.

[@brapamaldi7666]

90 seconds of work? does the soldering iron take 80 seconds to warm up? :P haha.

[@bbbo85]

2:12 UMM ACKSHUALLY...You are supposed to turn it into a Macbook No need to thank me

[@dazefpv2251]

First comment been following for 6 years now

[@cskillet2003]

You're third. Better luck next time.

[@NotoriousNickNorris]

⁠they likely meant it's the first time they commented

[@I_AM_BAYTOR]

You're optimistic, Nick.

[@NotoriousNickNorris]

@@I_AM_BAYTOR no, it's not even a stretch. It's the first natural conclusion an intelligent person should reach. Screw this whole "First!!" BS. That's for children.

[@I_AM_BAYTOR]

@@NotoriousNickNorris You're optimistic.

[@C-Note21]

I appreciate the work you do, and as a New York State resident, it's satisfying and validating to see people call out Cuomo as the tyrant that he was.

[@iTCXtreme]

😊👍

[@sarah1390]

Quite frankly I think someone has a bigger chance to be hurt by a product that has never been fixed compared to something that has been fixed. WE NEED REPAIR!!!!

[@artysalt]

It's mind-numbing how a multimillion dollar company refused to have the decency to replace a connector which even a hobbyist beginner like me can do in a pinch (crimp a new connector or change to a standard JST connector in the device's PCB). Also, my freaking 100-dollar CPU cooler has higher manufacturer warranty than this insanely expensive piece of technology.

[@Tuxlion]

The only person who may get hurt from a third party medical device repair, is the morally corrupt company who made the device.