Passport delays threaten travel for millions as wait times reach 13 weeks

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CBS Mornings

CBS Mornings

Күн бұрын

Пікірлер: 110
@colleen5647
@colleen5647 Жыл бұрын
Why are they charging expediting fees for non expediting services? Total rip off.
@blackmarkt2250
@blackmarkt2250 Жыл бұрын
This IS 100% "embarrassing". It really highlights how bad some of our public services have devolved into despite being the country that has the "most advanced" technology. Same exact situation here was supposed to travel today but now I'm in limbo: 4 hours/daily on hold & being told the only available in-person appointments are half way across the country in less than 5 days away if there are any appointments that open up at all).
@SeniorMoostacho
@SeniorMoostacho Жыл бұрын
Useless US Govt is the problem. Duh.
@hueyang5943
@hueyang5943 Жыл бұрын
What's delayed, it's call- hey the pandemic is over, time for us to get back out there and bring a new one in. 500,000 in a week. That's a lot. A big line for applications everyday.
@tripplebrown2132
@tripplebrown2132 9 ай бұрын
there is no problem with the system
@redman8767able
@redman8767able Жыл бұрын
My experience was the opposite. I did expedite mine. Timeline below: Applied date: April 8th. Application received date: April 14th. Approved: May 10th. Shipped: May 11th Received (in hand): May 15th Edit: I received my evidence back. Sometime in middle of June.
@hurmain38
@hurmain38 Жыл бұрын
They do not pick up the phone, put you on never ending hold and then calls are disconnected after 50-60 minutes hold. Worst public service to date .
@karenhiggins683
@karenhiggins683 Жыл бұрын
I expedited mine and got it in 7 weeks.
@bbrebozo6417
@bbrebozo6417 Жыл бұрын
This is inexcusable. There should be a law that when the government fails to deliver a simple service for a modest fee, like producing a passport, the victim should get the compensation of not having to pay taxes for that year. That would get those slackers to stop screwing around.
@helengracesublino7322
@helengracesublino7322 Жыл бұрын
I have expedited i applied february untill now its almost june i havent receive it yet its already more than 13weeks and it is expedited its so nerve wrecking I cant believe the system is like this at all
@jjtiojohn12
@jjtiojohn12 Жыл бұрын
This is America!~ Always claiming their the greatest country in the world but can't even move around freely!
@raymondcaylor6292
@raymondcaylor6292 Жыл бұрын
Passports are good for 10 years. You CAN get a passport in same day in many major cities but you have to pay through the nose for the service.
@sandralee7862
@sandralee7862 Жыл бұрын
I know....poor country with poor system.
@tripplebrown2132
@tripplebrown2132 Жыл бұрын
@@sandralee7862 Nothing wrong with system
@sparkle3000
@sparkle3000 Жыл бұрын
Plain and simple. POOR MANAGEMENT Can you please interview the CEOs of these agencies who receives $13Million for Christmas bonuses and do nothing but firing people in the forth quarter. Right before Christmas too. This is unacceptable. All these airline cutting flights for the summer. Cancelation and collisions are bad enough. Sleeping on the floor in an airport is horrible.
@Tris-Mimi
@Tris-Mimi Жыл бұрын
It is the US gov, there is no CEO. You heard Sec of State’s response
@Minami0156
@Minami0156 Жыл бұрын
Oh, wow! Here in Malaysia, even a week long is considered late and many would get angry. I got both my child’s and mine on the same day of application phew.. I think Malaysians should be more appreciative after hearing this news.
@endofaneraoutnow3473
@endofaneraoutnow3473 Жыл бұрын
Lucky
@joelglaud
@joelglaud Жыл бұрын
Routine Service Mailed- 7/9/23 Got Passport-8/25/23 Total time -47 days
@jconner85
@jconner85 Жыл бұрын
Applied in February. They recieved it March 15th. Still in process. No updates. They sure had no problem cashing my check 13 weeks ago 🙄 It's nearly July. This is so frustrating!
@SergioBustamante-sc9iy
@SergioBustamante-sc9iy Жыл бұрын
I applied on March 15, they received it on March 21st. Still no Passport and same here they cashed out my check within 2 weeks 😤!
@sheree7870
@sheree7870 Жыл бұрын
I applied March 26th they accepted March 30th I just received mines July 2nd I'm in Louisiana
@niecyuwagboe2255
@niecyuwagboe2255 Жыл бұрын
@@SergioBustamante-sc9iyhave you gotten it yet?
@bolotabr12
@bolotabr12 Жыл бұрын
All over the world are having the same problem
@sparkle3000
@sparkle3000 Жыл бұрын
I feel like we are being set up somehow. I'm not traveling abroad until I find out. I remember them saying they were cutting flights for the summer before this passport debacle.
@acamiln8354
@acamiln8354 Жыл бұрын
Does it mean tha the US is average country?
@Michaelcj-m2d
@Michaelcj-m2d Жыл бұрын
Not in Spain 🇪🇸 Got mine same day when I made my appointment 2 weeks before. And its half the price as a USA passport. And more visa free travel.👍🇪🇦👍
@woshiairy
@woshiairy Жыл бұрын
I expedited my passport in March and it's been 10 weeks in June now, and it is still "In Process"?! A congressional inquiry was sent to the agency last week but still no luck. I am gonna miss my trip for sure. Unbelievable 😭
@TraceyLuna
@TraceyLuna Жыл бұрын
I'm so sorry! I'm in the same boat we had to change our overseas plans because we were not going to get it in time and there were no openings in any of the 26 Passport locations! They said I have to randomly keep calling them and hope someone cancels so they could put me in. Really?!
@woshiairy
@woshiairy Жыл бұрын
@@TraceyLuna I got up at 4:50AM today to call the passport agency hotline which opens at 5AM PST. After calling 10+ times and waiting on the phone for over an hour I was told that there are absolutely no appointments available for the upcoming several weeks. They couldn't do anything helping me. So I did all that for nothing --- How proud to be American... 😩
@MarilynCardenas-yj9dj
@MarilynCardenas-yj9dj Жыл бұрын
Hi, i have the same problem, do you have that note in your passport status that indicate wich is gonna be the reciving date? I checked the status a few days ago and it say that i would recive mine in "especific" day and today checking my status again, that date increase to another day.
@minssaalizada5501
@minssaalizada5501 Жыл бұрын
Hi I have some problem I applied for my kids over 10 weeks I didn’t receive yet I keep calling them when they say you have to pay expedite that already paid the expedite and they are such a rude people over the phone and they cut the phone right away. Did you guys have any update?
@TraceyLuna
@TraceyLuna Жыл бұрын
@@minssaalizada5501 STILL no passport!! 😑
@theroyalone7588
@theroyalone7588 Жыл бұрын
It’s literally been 13 weeks still in process smh wtf Is going on
@sheree7870
@sheree7870 Жыл бұрын
I received mines 13 weeks March 30th July 2 it should be coming hopefully
@niecyuwagboe2255
@niecyuwagboe2255 Жыл бұрын
Have you gotten it yet?
@theroyalone7588
@theroyalone7588 Жыл бұрын
@@niecyuwagboe2255 yes I got it now took like 16 weeks
@vidcritic300
@vidcritic300 Жыл бұрын
Obviously emergencies or the need to take an unexpected trip abroad happens, but people really need to be more proactive about this if they think there’s ever a chance they will travel internationally. I renewed my passport while the pandemic was still going strong and it didn’t take more than 6 weeks, even without expediting. This is an important document just to own even if you’re not planning to leave the country.
@raymondcaylor6292
@raymondcaylor6292 Жыл бұрын
Yeah but 10 year's can click away pretty easy. My problem was possible denial of entry in England, France, or Germany because traveling month of June and my passport expires in October. I got mine updated and it took exactly 60 day's from application to receiving it back without expediting. Application sent in March and back to me in May.
@josephcathey1258
@josephcathey1258 Жыл бұрын
How about you stop making excuses for an incompetent government. There’s no way it should take 13 weeks to process a passport, and often it’s longer than that.
@raymondcaylor6292
@raymondcaylor6292 Жыл бұрын
@@josephcathey1258 you're silly. Maybe on purpose but I surmise it's not. You can get a passport same day in many Passport Offices around the Country. All you have to do is have the correct documentation, stand in line, and pay the fees. That's never changed. To mail your application and copies of your documents and get your passport back in the mail before the pandemic was 4-6 weeks however if there were mistakes on application or the documents you submitted were incomplete your application wouldn't proceed until those errors were corrected. During the Pandemic many Citizens didn't apply for new passport because they weren't planning or making trips so delivery of new or updated passports went to 2-4 weeks processing times. When travel became available again those same people who made the Passport Office more efficient by delaying their application submissions made the Office's more inefficient by clogging up the line. Most reporting on long delays is caused by inaccurate applications and failures to supply correct documentation. But yes, because of the number of applications in the system at this time processing time is 8-10 weeks but eventually it'll go back to 4-6 weeks because that's how the system is staffed and designed to work.
@therolando608
@therolando608 Жыл бұрын
When we applied for a passport renewal, they quoted us 8-11 weeks which gave us 4 weeks of cushion. But now we are almost on 13 weeks now. You can't properly prepare if the data they are giving us is crap like it obviously was. We would have mailed it in earlier or expedited it if we would have had real estimates.
@raymondcaylor6292
@raymondcaylor6292 Жыл бұрын
@@therolando608 I submitted my application for renewal at my local passport on 3/27/2023 and got it delivered to my mailbox on 5/26/2023 without any expediting charges. My original Passport would have expired 10/23/23. None of my information had changed like name & address so I assume my renewal went through the quickest route of their verification process. Also I turned in my valid Passport with my application and documents so I surmise this withdrew any research of resent use and the decommission of that US owned document that would have added time to issuance of my new passport. I'm sorry you're going through uncertainty and delay and I certainly agree that following all requirements properly your delay is unwarranted. Good Luck.
@kellywilson858
@kellywilson858 Жыл бұрын
I just got mine thank goodness it was before my trip to Canada
@tjaytanna
@tjaytanna Жыл бұрын
I applied in March and still status showing processing
@lovelyaboveness
@lovelyaboveness Жыл бұрын
Man I applied in March and still haven't received anything smh online it says not available like wtw 🙄🤦🏽‍♀️
@sheree7870
@sheree7870 Жыл бұрын
I applied March 26th they accepted March 30th I just received mines July 2nd I'm in Louisiana. 13 weeks exact.
@lovelyaboveness
@lovelyaboveness Жыл бұрын
@@sheree7870 ok that's good mines suppose to be here today FINALLY!!
@niecyuwagboe2255
@niecyuwagboe2255 Жыл бұрын
@@lovelyabovenessYayyy!!! Congratulations! Have you gotten it yet?
@tj3952
@tj3952 Жыл бұрын
I booked the appointment at the USPS the day I delivered my newborn son at the hospital, and took him in person appointment at a local USPS 3 wks later, and his application was received in January 2023. Now it's almost 6 months later, we are still waiting for his passport.
@massinissab6542
@massinissab6542 Жыл бұрын
@tj3952 same situation with me. it has ben 3 months for me. Have received your passport?
@aldenedale4790
@aldenedale4790 Жыл бұрын
14 weeks and still in process
@sheree7870
@sheree7870 Жыл бұрын
I applied March 26th they accepted March 30th I just received mines July 2nd I'm in Louisiana. 13 weeks exact.
@tripplebrown2132
@tripplebrown2132 Жыл бұрын
Stop lying!!
@marshapelo9830
@marshapelo9830 Жыл бұрын
She's very scared of missing her study abroad travels = first world problem.
@TrueVintageRnBFan
@TrueVintageRnBFan Жыл бұрын
😂😂😂 she'll be aiight
@ayocam07
@ayocam07 Жыл бұрын
Wow im happy i got mines in 2021 took me 2 months.
@VVVU2x
@VVVU2x Жыл бұрын
Ngl, the goverment laying off agency workers during the pandemic was a really bad move. And they wonder why the workloaf can't keep up with the demand.
@meloneymoore8856
@meloneymoore8856 Жыл бұрын
I should get me a passport to seek employment in the UK or Italy or France since my kind are not wanted in the America's workforce and higher education institutions.
@raymondcaylor6292
@raymondcaylor6292 Жыл бұрын
I'm going to England from US June 8th 2023. When I realized my passport would expire November 2023 I was concerned about not being admitted to England, France, or Germany I'm visiting because evidently some Countries won't admit entry within 6 months of Passport expiration. When I went to my local Post Office for my appointment on March 27th she said it'd be close and she'd put my application in the mail that day. She said if she sent it the Louisiana office it most likely wouldn't get to me in time but the Utah center was showing 8 weeks processing time and suggested it be back in 9 weeks or less so I didn't get Express Service. It got here today exactly 60 days. So 2 day's in transit each there and back was 8 weeks. I surmise some Passport Offices are more swamped than others. Unfortunately, I have the old passport information on my Visas so I'm going to try and get updated.
@gallantfox4776
@gallantfox4776 Жыл бұрын
Very good job in some time amazing very short
@jaybrick8973
@jaybrick8973 Жыл бұрын
I wish we could travel without a passport at this point
@angel-ij4xv
@angel-ij4xv Жыл бұрын
from us you can without a passport
@gallantfox4776
@gallantfox4776 Жыл бұрын
It’s sucks never going to be like before
@TraceyLuna
@TraceyLuna Жыл бұрын
9 weeks is a lie! 13 weeks in and my status is still "pending" 🤨
@tripplebrown2132
@tripplebrown2132 Жыл бұрын
Stop Crying like a crybaby. You'll get your passport when it comes.
@Jesse-kw5qq
@Jesse-kw5qq Жыл бұрын
I work for the National Passport Information Center. Please customers APPLY FOR A PASSPORT at least 6 months to A YEAR OR MORE BEFORE your planned date of international travel. There’s only 26 Passport Agencies in the entire US (and they’re not in every state) Which means there’s a very limited amount of appointments available at each passport agency (probably like between 100-400 appointments available each day/per agency). It’s very irritating when customers call us upset because they have international travel in less than 14 days and call us to book an appointment and there’s no appointments available.🙄 It’s not our fault you didn’t plan ahead and waited until last minute to get a passport. We are aware that there are certain situations that come up like a Life or Death emergency where you didn’t plan to travel internationally but your immediate family member abroad has a life or death emergency that requires you to travel abroad or some other urgent travel but still. I’m just saying this to save you guys some headaches. You would save a lot of money if you just planned ahead. 😊
@endofaneraoutnow3473
@endofaneraoutnow3473 Жыл бұрын
I’ve waited the 13 weeks
@ThenativeIraqi
@ThenativeIraqi Жыл бұрын
Ppl should apply early .. I don’t know why do they all remember by Spring !
@danajgloria
@danajgloria Жыл бұрын
I think part of the problem is we have submitted our application MONTHS in advance being told it was 8-11 weeks. Then halfway through the process it gets extended to 10-13 weeks. Then you can't talk with anyone until 2 weeks before your travel date. At that point they take your credit card info and says for $80 they will guarantee delivery. They never charged me and then after being on hold for 3 hours says it's only if the agency accepts. So no passport and missed flight.
@niecyuwagboe2255
@niecyuwagboe2255 Жыл бұрын
@@danajgloriacrazy
@dansharp8042
@dansharp8042 Жыл бұрын
I don't know what people are doing but we got ours back in six weeks. And no fast track.😃😃😃
@daynaal-shammary5141
@daynaal-shammary5141 Жыл бұрын
I guess you have to know that you better apply 6 months or more ahead of your trip. I is not fun worrying if your passport will make it in time for you go on your trip. If you miss your trip a lot of time you can’t get reimbursed or credits going forward.
@Nika989
@Nika989 Жыл бұрын
Fingers crossed for Mine for the end of September.
@roshundajohnson9193
@roshundajohnson9193 Жыл бұрын
When did you apply
@sheree7870
@sheree7870 Жыл бұрын
​@@roshundajohnson9193 I applied March 26th they accepted March 30th I just received mines July 2nd I'm in Louisiana. 13 weeks exact.
@Topher72788
@Topher72788 Жыл бұрын
Bro how is it Mexico you can get your passport the same day , and we are the greatest country yea sure
@raymondcaylor6292
@raymondcaylor6292 Жыл бұрын
Many major cities have same day service Passport offices. The most efficient are Dallas and Washington DC.
@Michaelcj-m2d
@Michaelcj-m2d Жыл бұрын
Same in Spain 🇪🇸 same day.
@redmaple8564
@redmaple8564 Жыл бұрын
13 weeks.. Well, Now it is 14 weeks and still "In-Processing"
@sheree7870
@sheree7870 Жыл бұрын
I applied March 26th they accepted March 30th I just received mines July 2nd I'm in Louisiana. 13 weeks exact.
@nfljonson
@nfljonson Жыл бұрын
Psycho was the first movie to show a toilet flushing.
@redbunnytail9528
@redbunnytail9528 Жыл бұрын
Glad I saw this clip. I gotta renew in 2025. Kinda surprised that people want to travel abroad. Price of a ticket is like double what it was. I paid 850, non stop, pre-pandemic. I'm paying 2K, nonstop, one month ago. Behavior TO your international destination is always pretty upbeat. You know? FROM the US, everyone has a chance to find and embrace a new destination. Reality is, that when you return home, most people are in a horrible place and most don't even know it. It's like night n day. If you want to save and go one stop, do it on your way there. You don't want to get stuck, with awful behavior coming off of people, like their deodorant. Watch out if you get to your airport at night. If you had the best trip of your life, you have to be doubly aware. I would imagine like 1/2 the people, who need passports to travel abroad or something, should stay domestic. Don't stink up a flight.
@mariafairchild4776
@mariafairchild4776 Жыл бұрын
Humm I was told up to 2 years..
@raymondcaylor6292
@raymondcaylor6292 Жыл бұрын
? ? I just got mine, and from day of appointment for application processing to being in my mailbox it was exactly 60 days. Applied in late March and got late May.
@Karen-nw9jz
@Karen-nw9jz Жыл бұрын
We got our new passport 13 weeks .
@theroyalone7588
@theroyalone7588 Жыл бұрын
They are getting ready for new passports and with that being said , they do t have enough chips to put in these new passports
@OmarGray-fs1yd
@OmarGray-fs1yd Жыл бұрын
#PASSPORTBROS
@joshlidowdie24
@joshlidowdie24 Жыл бұрын
Could be a blessing in disguise for her. Volcano, Fire, Flood is awaiting at her destination
@sphinx11982
@sphinx11982 Жыл бұрын
It's also for people dont leave the fun with CBDC that ia going to happen
@nadeemtajraja2313
@nadeemtajraja2313 Жыл бұрын
I want American 🇺🇸 Passport
@angel-ij4xv
@angel-ij4xv Жыл бұрын
come get it
@philmygroin6601
@philmygroin6601 Жыл бұрын
Meanwhile open borders
@lucycan6363
@lucycan6363 Жыл бұрын
Yeah, those don't need passports. 😮
@FunSome12676
@FunSome12676 Жыл бұрын
That's the problem of this country. They can go inside the country without a passport. But you can't go out of the country without it. Let's go Brandon.
@charlesfranklinhall
@charlesfranklinhall Жыл бұрын
Yeah, YOU tell me why when Dems voted on a border funding bill last year Republicans voted ALL no on it!?!? don’t give me that crap!
@leslieware_photography_imagery
@leslieware_photography_imagery Жыл бұрын
Everyone get together and tell the Government employees to stop working from home and get their butts back to office where they belong.
@MAGAISKLAN
@MAGAISKLAN Жыл бұрын
Going back to the office won’t make a difference.
@leslieware_photography_imagery
@leslieware_photography_imagery Жыл бұрын
@@MAGAISKLAN Your are probably right.
@tripplebrown2132
@tripplebrown2132 Жыл бұрын
No Problem with me getting mines. I got my passport book and passport card in 8wks. No problem with system. Just poor PLANNING by the applicants.
@niecyuwagboe2255
@niecyuwagboe2255 Жыл бұрын
No sir. They received my application on April 7th. It is now July 8th and still no passport.
@FloridaMan69.
@FloridaMan69. Жыл бұрын
ᵉˣᶜᵘˢᵉ ᵐᵉ ᴵ ᶠᵃʳᵗᵉᵈ
@FloridaMan69.
@FloridaMan69. Жыл бұрын
@@jannystar4luv I seriously don't care
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