A Very British Hotel - Episode 1

After uploading the video with myself in it, I had received a comment asking for the other 2 episodes. So here is the very first episode of 3 showing the goings on at the Mandarin Oriental, Hyde Park, London. In this episode, we get to meet a variety of staff from the front line and behind the scenes, seeing into training, the laundry and the infamous Concierge Desk. We meet some celebrity guests and see what it is that keeps the guests coming back, and also see a tough job for the luggage porters when some middle eastern royalty arrives. This documentary was produced by Oxford Scientific Films and Broadcast Originally on Thursday 2nd March 2017 on Channel 4.

[@nailsdeb]

I never leave a mess. Respect to the staff and good 🇨🇦 manners !!

[@jenniferstewart9012]

Exactly

[@fezmai1282]

I am a housekeeper at a top hotel in Australia and I thank you for that attitude 🙏 😊

[@starlooker6612]

I even straighten the beds!

[@debraperez7171]

I had a sister-in-law who was a slob and told me how good it felt to leave things like wet towels on the bathroom floor etc.. wow.. unbelievable!! I think those of us who work hard and know how tough it is to make ends meet, respect the hard work of others out here doing the same. ♡

[@lindanathan359]

@@debraperez7171 Can you imagine some clients leave soiled towels which is worst how do the house keeping deal with such smells

[@Ladynipchick2]

The Claridge's hotel documentary is absolutely wonderful as well.

[@user-tn1oh3he8c]

Say better than this

[@Ladynipchick2]

@@user-tn1oh3he8c Yes.

[@chich3159]

It brought me here

[@annarozova7292]

Indeed. And high class one.

[@bjornforsgren8155]

Much better than this one. Mandarin looks like very new rich

[@rohp1283]

That Lithuanian lad on minimum wage and brilliant at his job must hope and pray his temporary contract is renewed. That's gratitude for you.

[@Sophie-cw7bf]

I hope he gets to keep his job too he seems to really enjoy it.

[@larrycurley5581]

Scum capitalists who don't appreciate a good worker with their bullshit contracts. This is why capitalism is failing, greed.

[@johnhastings462]

The Staff are the real stars of this Show. Amazing people in every way !

[@chykim1]

Agreed

[@renataostertag6051]

I agree! I could not do what they are doing.

[@joedennehy386]

You have clearly never stayed in a 5 star hotel.

[@ole340]

@@joedennehy386 I have, and I tell you : the downstairs people are the most interesting, with their energy and beautiful ethics!

[@bethturner4070]

Yes, the staff are brilliant, having to put up with the ignorant riff-raff, customers.

[@xposingbullshit2472]

I worked in 5* hotels for 7-8 years and after that, I moved to an office job - technology. I miss the hotel job and this year I will do my best to return to this amazing industry. I worked as a butler, doorman, bellman, room service waiter, concierge, and receptionist. Every day is different and exciting. It is an amazing job. This year I am getting my job back!

[@lindabuck2777]

October 2021, did you go back? Sounds to me like you’re management material. But you HAVE to go for the highest because managers work 60 to 80 hrs getting paid for 40! Statistically, a cocktail server or bartender makes more than you! So… curious l was in this industry for 40 yrs! Good luck! 🙏🏻❤️

[@stephanebelizaire3627]

BRAVO !

[@Tu-wf4sg]

If it's not okay for common people to leave without paying in full, its shouldn't be okay for richer folk to leave without paying in full!

[@fayezentner619]

On top of that they don't pay for months on end

[@nata3467]

Well you have an ex-president who didn't pay his bills and still hasn't paid bills from his presidency and businesses beforehand rich people often times completely shirk responsibility because they can I think we all know that there's a world in which the rich live and the world in which the rest of us live and they have very little in common.

[@vodatube2591]

I hate the whole thing about English tea……and the stuffiness of these people!

[@Weeflowerofscotland]

Manners cost nothing !

[@rmk6693]

The general manager should have been all over that from the beginning. They could even write it up as a new policy that they need to pay half before they leave and the rest after. That is ridiculous.

[@shirleyporter9025]

Throwing over a thousand £'s worth of food into the bin from a customer who just likes the look of an expensive spread is despicable.

[@norma6362]

I agree,you can see how disgusting some new rich are,nobody with education would do that.

[@haute03]

I agree. That much waste (which is totally preventable) is disgusting.

[@maureenmcnaul4427]

Yes its disgusting 😮 so sad they must live life blinkered shame on them

[@keithdsilva]

I have so much respect for the staff here.. they have tough lives but their hearts are in the right place..

[@hyarti7454]

sorry not all of them

[@oliverhorn3983]

You have to love that "A very British hotel" starts with the most fake friendly French accent ever ... congratulations!

[@ParisCouture]

Hahahahahahaha !!! Yes. Very fake friendly, though he's a pure hoot of sardonic entertainment to watch. He's extremely "nice nasty" as my mother used to call it.

[@VeledaG]

I really don´t understand how one can still have such a strong French accent after 17 years in London.

[@izzaard]

@@ParisCouture yes! It was palpable instantly

[@bradtorville5526]

@@VeledaG It tips better.

[@VeledaG]

@@bradtorville5526 Not if it's that exaggerated and artificial - this guy is just repulsive.

[@jonbw12]

the door man from st Lucia was bang on. He isn't jealous and he is happy with what he has, not what he can't have. The car is right, gets you from A to B, no different apart from a ridiculous price tag. Absolutely love this guy

[@kairigby9117]

Cars are not all the same and are also not just to get you from A to B. Having ambition is a wonderful and vital part of life, which Darvin should know given his past as an athlete. I'd take that Merc over a crappy Ford every day of the week and so would anyone else if they are being honest.

[@ninaelsbethgustavsen2131]

​@@kairigby9117 I could not care less about cars, as I don't drive.... A car should be comfortable to be sat in. Like the old Volvo ad ; "They're boxy, but safe". Fine by me. As long as the driver knows his business as well. 😄

[@user-bd4qy5lq2h]

Yeah BUT DARVIN IN PARKING ATTENDANT NEEDS TO STOP PLAYING WITH HIS NOSE WITH HIS FINGERS HANDS 😢😮 IT'S A HABIT OF NASTY NESS DINT SHAKE DARVIN S HANDS FOR SURE 😮 WHO KNOWS WHAT YOU MAY CATCH 😁

[@MayimHastings]

"The lottery is a tax on hope." I love that. I hope he, and everyone else on here are doing amazing.

[@dalalalsubaie5042]

the laundry manager I have HUGE respect for her for understanding other culture when he told her about the request from the middle east group for wanting a female to help instead of male, and she explain it to the camera instead of joking about .

[@Mogamishu]

Just sad and tragic. Take your backwards Stone Age culture and go home.

[@blaze4158]

That's the way it should be. Any person from any country should be treated with respect no matter where on Earth that individual is. The hotel guests requesting help from a female is perfectly reasonable.

[@izzaard]

She also seemed like a deeply kind and hand working person.

[@dustinwatkins7843]

ugh lol

[@mariehaikal3048]

a nice lady from Slovakia, she should get a better position than working down in the laundry.

[@samlaw9972]

I really like that young bloke in the laundry section he's so damn honest and blunt lol just love it what a character, I hope his contract carried on

[@myfavoriteplanet3247]

I hope he got more money. His pay was awful.

[@AlonsoRules]

thousand five hundred pounds just for pressing

[@okbutthenagain.9402]

@@fleurettemvangulden7883 He doesn't need diplomacy in the laundry. And yes he can say what he want there because he has no client contact. Yet did it go un-noticed by you how diplomatic he was delivering the goods to the rooms? Seems it did!

[@okbutthenagain.9402]

@@ageofechochambers9469 Reckless? hmmm Seems the whole premis of his job and actions went right passed your ears.

[@re7416]

@myfavoriteplanet3247 ● He'd be lucky to get ANY job in the Hospitality Industry after this went out. ● B/c all the other London Luxury Hotel Management would have watched this. ● He does seem a little bitter. ● In his 'defence' though...Lithuanians...(& Bulgarians)...tend to be the most blunt of all the former Eastern Bloc Countries. ● My guess = He was planning to leave the Hospitality Industry after this...(anyway.) ● And/or heading back to Lithuanian. ● B/c if his conteact had been renewed or extended...he'd have known this would have gone out while he was still in the Mandarin's employ. ● And of course...once HR /the Hotel Management saw the program...(& his attitude)... he'd have soon been "let go off"...for some convenient reason or another.

[@abdulrafeykhan9309]

The most amazing thing about the documentary is how honest the employees were while giving the interview. The biggest achievement of the makers is to bring the real selves of the employees past any diplomacy. Because after all they are working for somebody any they can't just say anything about anything... But the documentary managed to get under the skin and that's really great. 👍

[@Mogamishu]

You really want to stay in an Arabian hotel like that?

[@skontheroad]

@@Mogamishu It is no different in any other 5 star hotel in London or Paris in the summer. They are all overcome with wives who want to spend their summers shopping, while their husbands come visit. And typically each wife gets a floor, with her staff (it is a circus), and they spend a fortune. This is not even one of the top spots on their list, but I would imagine the owner is a friend or relative.

[@skontheroad]

Terrible PR for the hotel. I am surprised it was allowed to be filmed with the employees commenting the way they did. I prefer other luxury chains anyway (depending on the city), but I would never choose a Mandarin after this!

[@oj7487]

@@skontheroad Well, I guess you prefer a fake smile, and people talking behind your back. They surely do that - such a British standard.

[@rudihenry5298]

@@skontheroad Clown

[@Weeflowerofscotland]

Manners cost nothing . As my mother always told me. Make people feel valued, it’s a wonderful gift to give.

[@maureenmcnaul4427]

Your mother was a very wise lady and a lady she was teaching her children such values 😊

[@TheVaughan5]

"Elite clientele?" That's highly debatable- lol

[@AsWeSpeak154]

Hahahaha! Yea, money can buy illusions too.

[@hanagloriaedelblum5693]

I love the head valet's comment, "cars are made to take you from one place to another." He will be a top manager with real values like that.

[@kikivolauvent1]

I high-five Darvin, he had a few sensible things to say. - As a non English person I also really admire everybody working so diligently and hard to ‘please’ their customers. I saw a few things in my life I’d have blown a casket (is that English enough?) and I can’t abide looking down on anybody. I congratulate everybody who is able to do this kind of work and I understand everybody who isn’t able or willing to do it. Special thanks for this series. VERY interesting, fascinating.

[@blaze4158]

I think you mean blown a gasket. A casket is a box that is sometimes used for burial.

[@dustinwatkins7843]

Its gasket

[@alanwilliams2284]

Looking down on anybody. Come to countries in close proximity to India, e.g. Singapore, Malaysia, Thailand, Cambodia, Vietnam and observe the utter and complete arrogance and rudeness, vivious comments from rich Indian guests, both male and female. Many instances of Inidan women slapping the faces of both female and male staff, telling them how they are low class, a case of an Indian woman who demanded the room staff girl give her the girls cheap simple mobile phone. The Indian woman took the phone to a local phone shop and somehow got the facility to make international calls added, then called her family in India hours every day, all charges going to the hotel, who first accused the room maid of fraud then found evidence of what the very demanding, very directive Indian woman had done. The hotel GM asked the Indian man and woman to please come to his office as soon as convenient and to bring their passports. The police were waiting, arrested the Indians, 3 months jail and compensation to the room maid and full payment for all the calls and a serious fine. One Indian couple at an expensive hotel in Singapore, finished the food on their plates in the hotel dining room then moved the dirty plates to another not close by table (already occupied) then called the restaurant captain to complain that their meals had not yet arrived and demanded the food be delivered quickly and the bill cancelled. After a second such incident hotel called the police. When police arrived hotel GM threw them out threw but demanded they pay their bill in cash and grabbed and held their passports until full payment in cash.

[@MeiinUK]

@@alanwilliams2284: Very strange... but I suppose, the managers in those areas, aren't on the ball at all.... And maybe they need to hire certain individuals as well... This team seems to be very very professional, and quick. It's a very well put together team. 600 staff is a lot. But as you could see, they are also extremely hardworking and extremely knowledgeable as well. The manager has hired very well imho.

[@lisaca76]

What kind of person stays at a 5 star hotel, uses the facilities, has staff looking after them and then tries to get out of not having to pay for their bill?? That is just plain rude.

[@fayezentner619]

People do that all the time especially if Daddies paying the bill and they wait 6months or longer to pay

[@JoshP037]

Rich people. How do you think the rich get richer? The system is set up to accommodate their every whim (and scam).

[@AlonsoRules]

meanwhile some layperson loses their power because they don't put a 1 pound coin in those coin operated fuse boxes

[@thomasneuber2740]

One german hotelier once said they were not working primarily for the money. Money itself was without any purpose. What a f***ing bullshit! That particular hotelier recently recieved the Brillat Savarin Medal. Certainly not for that brainless comment.

[@skontheroad]

The Royal Families in the Middle East. Most other people don't get away with that. Or they atleast give the number of their managers or accountants, as they are the ones who take care of it (so the expense is credited to the right place. Like the Saudi RF does, etc.) It has nothing to do with being rude. It is just how they do business. If the Mandarin cared, they wouldn't allow them to return!

[@keithdsilva]

The guests!!!!. money can buy you material pleasures, but it can never buy you culture nor respect nor the goodwill of the people who work hard to serve you.

[@18Alpine]

They order all the food, but eat very little. What happens to the food? It goes in the bin. I have no words...

[@mikeylorene]

I worked in the entertainment industry back in the 80s. One time, after lunch given to hundreds of people appearing on a popular talent show (the entire week is filmed in one day), I saw an assistant director come in the enormous warehouse room and throw an entire buffet table of great food into the trash bins, angry because he was told to clean it up because the cleanup crew could not be reached. I thought how easy it would have been to just tell the waiting people they could help themselves and take as much food as they wished- it would have all been gone without any effort from the assistant and many less fortunate persons would have had extra food to eat. Many of them had been polite and not taken too much during lunch. I've also seen the food catererers thow away all the food not eaten during the day on movie set locations- including lobster, steak, shrimp, etc.Thet used to let the surrounding neighborhood come and eat all leftovers to show good will, but then someone sued them in order to get money and now the caterers will not do that any more- it all goes into the trash. Every day, so much good, expensive food is wasted.

[@chrislim7615]

Yeah,imagine those who has no food

[@chrislim7615]

Soo happy 2hear the banquet food was not gone 2waste!Thank god;)*!!!

[@chrislim7615]

I think having soo much money,it would b extremely rude(staying for:1mth)after their effort 2please u*

[@fredahwiwu5219]

It's a pity

[@_year-sb6sy]

" I just love leaving towels on the bathroom floor, someone else will pick them up " completely sums up how money doesn't buy class !!!

[@annapachaclarke2392]

So true. A slob is a slob whatever amount of money! Money cannot buy class and style 😊

[@blaze4158]

Leaving a towel on a bathroom floor in a 5-star hotel does not mean a person has no class. Lighten up.

[@jimmyormerod4075]

if im paying that money im gonna be lazy too

[@regant.cameron8237]

Probably a Mom who's sick of picking up after her entire family and would like to feel what it's like to have someone wait on her for a few days. Otherwise its too petty a detail to be bothered about.

[@Angie.Globetrotter]

Don't be stupid! Most of the Hotels ASK you, to leave the towels on the floor if you want to have fresh ones! If you want to keep them, leave them on the hanger.

[@raychand4776]

11:28 "... closely followed by her luggage truck" !!! An ordinary person would have died in embarrassment.

[@elsiewatts6567]

Bahahahah literally 😂😂

[@alexandriat.9886]

I thought that too but she has a group traveling with her and they need things to wear too.

[@staalmannen2522]

The people in the staff are just too lovely and cool. ❤ The best line was though: Are you in the loo?? 😂Fantastico!

[@liatmarmur4368]

I love that line "you know what suits me, what I can afford."

[@ladymallowyt]

I've been in an office job since I started working. Watching these 5 star hotel documentaries makes me admire how much hard work the staff put in. It does not look easy working in hospitality. Also, some people have too much money for their own good 🙄

[@lizachen5970]

"If there is no obstacle, You haven't achieved anything"' -Darvin Edwards............... (Love it!)

[@2222isabella]

BEST MAN IN THE SHOW ! He'll make it up to the top !

[@FJB_USA_1ST]

@@fleurettemvangulden7883 there's another black guy in the kitchen staff. I just got a glimpse during the lineup.

[@evelynzlon9492]

@@fleurettemvangulden7883 They call this a low-status career yet you have to be an Olympic athlete to get a doorman job. The British have funny ways of labeling things where status is concerned. Like how they call high tuition prep schools "public" schools whereas Americans call them private schools. I guess the British logic is that if you can't afford to pay your children's tuition then you're nobody and therefore you're not a member of the "public". I'm still trying to figure out why a 5 star hotel employee earning 6 figures is "low-status".

[@sanderzen400]

Maxim & Darvin would do fabulous in the US 😂 love their outlook on life

[@tweetybird30]

This staff deserve the world. Nigel is just slick in how he handles everyone, and even the top tier people. I respect the people who take care of the clients clothes sooo much and wish them all the best, those are some capable, clean and tidy people. I love this documentary.

[@Eugeniadella]

I see all the princess suitcases and can imagine 145 out of 150 full of $$ to be laundered 😂😂😂😂

[@Kiinell]

The laundry guy Maxim is too cute. All these Eastern European staff and the guy from St Lucia are a real inspiration.

[@EVALLOYD]

I wonder how much they are paid as opposed to an indigenous Brit. Cheap labour probably. And please let me not hear that Brits are lazy and don't want to work; they refuse to work for a pittance that's the reason. I used to work in a hotel in Elie, Fife on the East Neuk, beautiful, very classy hotels. I worked there during my school holidays and standards were high, sloppiness and you were fired. You must take into consideration the disparity between the minimum wage in Slovakia, for example, which was roughly £516 and the minimum wage in the UK is almost 3 times the minimum wage in Slovakia. What Brits would consider a low salary, Eastern Europeans may find the pay quite attractive if based on what they could earn in their home country. And, very British hotels are not usually run by foreigners for then how can they be called very British? Do you think in very luxury hotels in Poland, they're all staffed by nationalities other than Polish? I doubt it.

[@helenab9973]

@@EVALLOYD . This hotel is a very good representation of an unfair capitalism system where the UK/EU opened the boarders to hire cheaper workforce, ask them to work hard and well yet pay little and put more money into their own pockets. I don't understand why the hotel agreed to make this film because I think there is nothing respectful about showing how they take advantage of people from the more poor countries.

[@EVALLOYD]

@@helenab9973 And here was I thinking that they had to employ people from poorer countries because the Brits were work shy. That's their argument usually.

[@EVALLOYD]

@@alekseiponomarev We Brits didn't fight for better working conditions and better wages to work for peanuts as foreigners will. In Slovakia, the minium wage is roughly £495 per month, in Britain £1,730. In Poland the minimum wage is roughly £669. So that must attract you getting sometimes 3 times what you'd earn in your own countries, even if it's only a minimum wage in Britain. Don't forget either that Brits will have mortgages on their homes and bringing up families whereas foreigners can live in bedsits. Would imagine that our Health Care System would be much better than yours as well. Profiting from the struggles in the past of the Brits, when it's handed to you all on a plate, nothing to be proud of. Another thing I find inadmissible, is that if a Polish worker, for example, whose family, wife and children, live in Poland, would be entitled to child benefits even though his children are not living with him. So they would be receiving child benefits in Poland which may not amount to much and getting child benefits in Britain. No problem with that do you? So all you're doing by accepting to work for lesser wages is that you're making things harder for Brits. Maybe you should fight in your own countries to improve your wages and perhaps your health care system and not flood Britain with workers willing to work for less. I tell you employers will have to up their game if they want Brits to do the jobs

[@patbnj]

Eastern Europeans should be returned to their Eastern European homes.

[@richardoconnor6101]

Really like the French concierge. Don’t be fooled….that guy runs the operation.

[@n2lock]

Love this series! I used to work in a large hotel. It was the best job I've ever had.

[@pervysage4934]

"it's a tax on hope" words of wisdom!

[@revvend]

23:20 Royalty: "I don't wanna pay, why do I have to?" - absolutely nauseating 🤢🤮🤮🤮🤮🤮 The hotel should charge some heavy interest on such people.

[@tutu3909]

Lol, would never happen. They would lose money more.

[@teleportedfunk]

there are millions of homeless people forced to pay for night stay in shelters yet billionaires don't want to pay their hotel bills ???...give me a break, what a nightmare we are living in

[@Sunshine-nq6wv]

Having done cleaning myself, I can honestly say that you see a mix of standards. Some people will leave a place as if they had never stayed there and other's seem to take the attitude that they are paying for it all so they might as well get their money's worth. They leave rubbish behind and towels strewn across the bathroom floors. Sometimes the children have been allowed to draw on walls and on sliding doors. Pots and pans, glasses etc piled up in the sink. Older people seem to have a more tidy approach generally. Younger people often with children seemed to be more the culprits. Not all. It made no difference where they were on the wealth ladder or which nationality.

[@user-ml9qc5hk1p]

It's a cleaner's job to deal with rubbish and pick up towels.

[@Sunshine-nq6wv]

@@user-ml9qc5hk1p In villas they are rental homes and should be left in a reasonable state. The towels don't need to be strewn across the floor. They can put dirty dishes in the Dishwasher. There is no excuse for that !

[@LondonEE16]

I'm one of those people who tries to make it as easy as possible for the cleaner. I imagine their delight in finding the room in good order and maybe they can even have time for a sit-down. It takes me very little time to tidy up and it gives me joy to have made someone else's day better.

[@user-ml9qc5hk1p]

@@LondonEE16 You are taking pride in doing someone else's work for free? When you go to a restaurant do you clean the dishes? When you have your haircut do you sweep up the hair? When you have a builder in your council house do you hold their pain brush? Get off your high horse with your ridiculous working class 'morals.'

[@LondonEE16]

@@user-ml9qc5hk1p You write poorly.

[@prameshdevkota8535]

Addicted to this series……I do work in a five star hotel in Nepal but as a hotel employee we are not being treated what we deserve to….

[@anthonykoller4459]

I used to work there and it was an amazing experience to work there and the staff was great to work with and best of all the staff canteen was one of the best in London.

[@rydactyl]

250 suitcases? You could fit everything I own in that.

[@justinnathaniel6506]

When I book a hotel, I have to do so with a credit card, and they ask me for the card at check in to ensure payments of incidentals. Why do the rich, who can supposedly effortlessly pay these bills have different rules?

[@narvelancoleman3813]

Because they are arrogant and evil! To me it is evil not to pay; especially when you can afford to pay and then some! Even though I am not in agreement with.....I understand a man/woman who is out of work, has no money, and steals to feed his hungry child. But to have millions/billions of dollars...and they just don't WANT to pay their bill....They are EVIL!!

[@nata3467]

Because there's rich there is a world in which the rest of us live in and there's a world in which the rich live in.. just look at former president Trump if any one of us had done half of what this man has done in our life we have been prison and we would not be out. Rich/ celebrity equal different rules.

[@joannamallory2823]

“I LOVE leaving my towels on the floor because I know someone else will pick them up”. Yes, that is horrible to say but worse is it reveals your elitism. Shame. Being aware of how hard people in service work, I never leave a mess in a hotel or a restaurant. Respect is important. Darvin is going places, very driven and wise young man. Now, the Royal family that makes the hotel fight for its money is despicable!

[@mrmartin2079]

There must be something wrong with me - I clean up before checking out -

[@uioplkhj]

Hotels want you to do that

[@marilynalexander5446]

@@mrmartin2079 so do I

[@renro4435]

I believe that everybody wants to be spoiled sometimes but I just can't imagine leaving my stuff on the floor so that another will pick them up. I get that it my be easier to the staff to do it that way but I would'nt enjoy doing so. I just leave them hanging in the bathroom TuT sorry, guess I am weird.

[@Melanie-Copley]

Hotels want you to throw them on the floor. In a 5 star hotel do you really think they use their towels twice, even their hand towels. Get a grip people you are watching a show on one of the Elite Hotel in London! Oh and get real too, what teenage kid doesn’t throw their towel on the floor, oh my if you say No, then maybe you are the snob! Here comes the lecture, let the kid breathe, believe me, they will learn?

[@babenning]

I'm really enjoying watching this documentary. It reminds me of the time I did get to stay in a five star hotel as a guest of someone who stayed there a lot. It was fabulous. Everyone was so friendly and kind and always smiling. I kept saying sorry for troubling you so much that the woman manager, Lydia, had a gentle word with me about it. So then I said I was sorry for saying sorry and she laughed. But really my experience was so amazing and I really appreciated what they did. I know is their job, but they consistently went above and beyond my expectations. I hope the staff there are appreciated by their managers and by guests. I'd love to have a chat with the people who work at this hotel, they all seem really to have really interesting stories, I think it would be a lot of fun. Thanks for uploading this. It's been really good watching.

[@pauliohulio]

Thank you Brooke for your kind words. It really was a lot of fun working there, I met some incredible people both guests and staff, some times I will never forget! Watch episode 2 and you get to see my first day!!! Thanks for watching!

[@OHMAGNONA]

The woman who said she just likes to leave her towels on the floor for someone else to pick them up.and she thinks she is a lady she is fooling herself.

[@svetlanam9955]

The world is full of morons my darling

[@hammondOT]

She's a mother with a bunch of kids so I think she was talking about how it's nice that she's not the one picking up after people for a while.

[@ageofechochambers9469]

That's a modern day "empowered" feminist women. With the usual sense of entitlement and delusions of grandeur.

[@shellc6743]

@@ageofechochambers9469 Tosh.

[@joegoat811]

and people wonder why "eat the rich" is trending

[@VeledaG]

The only thing British about this hotel is that it is located in London.

[@mariehaikal3048]

I am a Muslim and I feel ashamed for the Middle-eastern guests who made such a huge bill and not willing to pay even half of it while leaving, even though they are most probably billionaires. That is something I just couldn't understand.

[@alcoyne3333333333333]

Respect Marie 👍

[@waltertomashefsky2682]

The breakfast mgr has to bike to work and has to park her bike on the street! Wasn’t there a small space in back of that supercar in the garage? Same thing goes for Darvin - give these people a break!

[@deewilliams928]

I love Darvin's attitude. So many people could learn from him.

[@havelard]

Truly fascinating series, thank you!

[@yahoo.com07]

Poor Max only makes like $8.00 an hour!! That's terrible!! He can't live off that. And to take all that abuse and the hotel with all that money! I feel so bad. As for the family that won't pay, that's vile. I would explain that they are not welcome to return again. I mean if they are not paying the bill, what is there to loose.

[@lizclegg7556]

They pay eventually and they are in their top 10 clients in terms of total revenue they generate.

[@heidirobinson6406]

Thank you for these luxury hotel videos!! I can't wait to stay there soon, for my family vacation!! 🌱🌷💐💄🙏💃💜🏝

[@annsmith7207]

I have travelled on every habitable continent: never ever leave a messy room. NO. And tip housekeeping . If you afford to stay here you can afford to tip - properly. Well mannered and classy! Not difficult and it will improve your self-esteem ! ✨🌞✨

[@krisaaron5771]

Fascinating episode! I'm looking forward to watching the entire series, having never been in England and never stayed at a five-star luxury hotel. There ARE benefits to being one of the super-wealthy... other than owning a McLaren, that is.

[@jauipop]

Oh. And I’ve been staying at 5 star hotels all my life (yea, I’m from a rich family), but I would never leave towels on the floor. Always either in the bathtub or on the side of the bathtub. Or hung up. Just shows quality of character - it doesn’t take anyone a second to just be a bit tidy, even when you know someone is going to tidy up after you.

[@catslove3884]

@@anniecoll9294 depends on the hotel. They may have a notice about what to do with the towels.

[@JulentesDing]

Very interesting - how to work all together, all the challenges they have to make and to see the different amazing people behind the scences

[@pauliohulio]

Well although I agree with your statements, if you watch episode 2, you will see me working there. born in London, so I do add some British-ness to the show....!!

[@akcortin]

how many guests do you have from India?

[@cleoxo2566]

I don't understand why a first rate hotel like this can't demand a sizable deposit when the rooms are booked. They should have this, in addition to a damage deposit. To enjoy all of these emenities and then not pay, is not only extremely rude, it's criminal. It's a slap in the face of all the hard working people who break their backs to insure a guest's pleasure and comfort.

[@joanl4830]

Why do you have to beg for payment!!

[@lunaandstella825]

How those royals leave without settling a bill is just entitlement to its finest. The audacity..

[@AnotherTruth]

The disgusting filth and obscene wealth - they don’t deserve service or care

[@karenanderson6323]

I love that the employees were able to be honest, talking about the customers

[@houseofinri.hoi1959]

A Royal family with so very much luggage, giving all hotel staff lots of extra work, doesn't Pay before they leave, and has to be ASKED for payment, says a lot about Their Characteristics and the reality of their actual 'wealth' If you're Truly Exceptionally Wealthy, then payment for Anything should be a Breeze

[@user-tn1oh3he8c]

They ain’t saudis that’s for sure

[@angelaame6148]

Used to getting everything free!

[@malcolmclements9254]

There are an element of wealthy people who will stretch out considerable bills. They clearly know that the Hotel will wait, it has little choice. They could pay immediately but choose not to. My only conclusion is that they feel an immense power trip in making their creditors wait. And in doing so, know that when they return the hotel will love them even more, and it's true.

[@sadangryasianwoman7382]

Darvin is great. I hope acheives his dream as a manager.

[@balance3201]

Raking in millions in bookings and paying pittance to the workers.Yes a great british way.

[@HJKelley47]

Interesting how many workers are from Eastern Europe

[@boychildnew1]

Well said!

[@ashar1380]

Richer getting richer and poorer getting poorer.

[@jackiemarshall3711]

Oh my goodness I was just thinking the same thing.

[@mrmartin2079]

Indeed

[@mikegehre570]

If you have to chase down this so called "Royalty" for payment, then make firm financial arrangements BEFORE arrival. I have read of these privileged "royalty" simply leaving a 5 star hotel not paying. This is ludicrous. The hotel has bills to pay. Why is this manager trying to find out who is in charge to woo them into paying? Nine months after they left??? Maybe this is the custom in their lofty Middle East world, but it's not anywhere else. Disgusting.

[@tutu3909]

Don't go writing bullshit about the Middle-east just because a few people couldn't pay.

[@jw9939]

what a cool series :D love it! thanks for uploading!

[@linychan85]

The international staff is probably not there anymore with UK's regulations nowadays.

[@dd7521]

What regulations?

[@pennytilghman3003]

Great documentary!

[@amasonis1]

I admire a job well done. I work retail and have worked upscale restaurants. I also have an extensive library about being In Service - it fascinates me to no end why anyone would want to be served like this without a thought about anyone but themselves. And yet they are served. I think it's much more interesting to be on the service side of things. Observing human nature that the rich don't do...

[@christinagiannaros9817]

It's fascinating to watch the effect great wealth has on different people and the behaviours it brings out in them. Well money can certainly buffer us from many of the hardships in life but ultimately we all experience the same things as humans, death is the great leveller in particular.

[@obeedoo]

Darvin and Maxim are the bomb!

[@melanie7781]

I love Darvins attitude!

[@leonorerochlitz]

The French guy is hilarious!

[@Mogamishu]

@@SHINBET666 are you really a prince?

[@shraddashradda]

😂🎉

[@talmadge1926]

Cant get my brain around the name change. Its always "The Hyde Park Hotel" for me.

[@masixolelusasa7992]

Mr Gerrard Sintez was My GM in 2009 at the One & Only Cape Town. Truly a great leader he literally interviewed every staff member at that resort totally un heard of

[@roderickrobertson8770]

I now know, for sure, which half of "the other half" I belong to. Great show!

[@musicfan28]

Hahaha it s funny when he said : thx for asking I am always wonderfyll hahaha with his French arrogant accent.

[@chuki6545]

The Lady that says...I love to leave the towels on the bathroom' s floor! That is disgusting

[@rippingale100]

I used to clean up before housekeeping came in

[@quents]

I thought it was a comedy show based on the thumbnail 🤣🤣🤣

[@Wilbtube]

4:44 "What do you want me to do with that? It is brand new." Yes, but by removing the card and giving it a once-over, the owner will avoid import taxes on high-value fashion. So they want you to help them avoid taxes...

[@spiritbaby5151]

It just goes to show, talent, commitment, respect & hard working comes in great forms 😊

[@joshprado4353]

For such a high class hotel and the French guy to say “ I’m sorry I can’t hear you are you in the Lou” like WTF

[@gwenscott535]

When people come from third world countries as do the majority of the guests. The standards are very different and to them having some one speak to them in a French accent is high class but I agree with Tina who said the only thing British about the place is that it is in London.

[@creekboie3277]

They should make people pay some money up front.running up a bill then taking 9 months to pay the people that worked hard to serve you is so rude.

[@HappyTX20]

Just unbelievable! They would allow us todo that and we wouldn’t even dream of doing that! 😊

[@joshprado4353]

Notice that non of the bags of the so-called “princess” are brand name

[@christopherh5672]

Bravo and respect to the hard working foreign staff in these hotels. So hardworking, positive and consistent

[@shaunshaun265]

A French man answer’s the phone really you get an English person answering a phone in France 😂😂😂

[@BadMrFrosty999]

Royalty with no class when you do not settle your bill when you check out.

[@Rose-bi2rg]

God, I loved the Laundry staff

[@mobsyr5232]

I worked for 5* Hotel for 6 years in Dubai and Abudhabi all I can say its was rough experience , they pay minimum salary like 250$ a month in a room with2 -3people while Europian manager takes 5000$ with a big house or villas and they want to smile at the guest and be happy, while the room os 500$_400$ for a day.very greedy people there.

[@davidjenson7773]

mob syr great to hear I’m sorry for you.

[@svetlanam9955]

Yes, unfortunately, bastards all over the planet, gridlines and neglect, what can we do ordinary people, just being exploited and humiliated by morons

[@skazala]

That is why i dislike dubai. Never would go there to visit again. The most two faced and false part of the world.

[@lindanathan359]

The amount of smoking left over in the 7000.00 a night shows being wealthy & no class at the same time

[@rippingale100]

So called royalty are ten a penny in the middle East they were all bedouins with nothing until a few years back

[@Splash-nr8ot]

Simple question, if these Middle Eastern patrons are that rich, how come they never settle their bills? It's a bit shocking how they get away with so much unpaid.

[@fayezentner619]

Because that is their way I think it's stupid and they should have to pay 50 percent on check in day and then at least at check out if they don't settle the bill at least the hotel has some money owed to them

[@Ella7194]

I think they delay payments because they CAN. It's like teasing hungry dogs and then finally feeding them a pittance. The hotel will smile,jump,preform anytime rich people snap their fingers ; begging for another chance to be stiffed by them.

[@tutu3909]

They are royal, they have someone to pay for them/instead of them.

[@rudihenry5298]

Power trip

[@partlycloudy3519]

I think a generous tip should be included with every service . Such as laundry Room Service Butler service Maids . .

[@houseofinri.hoi1959]

Disgusting how some wealthy people leave their rooms after they depart. Wealth clearly doesn't make some people classy, Neat or smart. I think it's just disrespectful

[@SaranneNatalie]

Hmm, not paying your bill in nine months doesn’t seem very royal to me..! 🤔👸🏻👑

[@joshprado4353]

Right that part

[@keithdsilva]

I am not at all surprised. It's the typical attitude of entitlement by the nouveau riche.

[@sushi_4life3128]

@@keithdsilva nonsense - that is but a myth perpetuated by the bourgeoisie

[@Youngblood1934]

Pigs......

[@TheFiown]

BUT it is Royal to not pay bills, the British Royal family never paid bills, they felt that their patronage was 'enough' already ! It seems like a Saudi trait but its not.

[@ggbythesea9231]

Darvin, though.. BeautiFULL personal philosophy 🔥

[@HughOKelly]

It is simply disgraceful and really mean and dishonest that management pay the staff those ridiculous low wages.

[@bobbest1611]

i thought this was a Fawlty Towers comedy. that it's real makes it even funnier. a wonderful insight into human stupidity

[@6ixConfessions]

The arrogance of the rich, (& sometimes the not so rich). Just pay the bill, seriously.

[@SafeSpaceInc]

Indeed. The pomposity and arrogance is absolutely nauseating. (gag)

[@chykim1]

Right!!!

[@Berlinie]

The French guy sounds exactly like Michel from Gilmore Girls lol

[@debrawhited3035]

EXACTLY like him. He has been at the hotel long enough that I really suspect someone from the TV show stayed at this hotel at some point in the past, and he was the inspiration for the Michel character.

[@giovanni5063]

I recently learned that my 16 year old Grandfather was listed in the 1911 British Census as at The Hyde Park Hotel, position Porter. Saved enough money to buy passage to Canada, then War and he signed up only to end the War as a POW in an East Prussian Prison Camp. What a fantastic fairy tale sort of place that can exist in this world.

[@anthill1510]

"The lottery is a tax on hope." Maxim

[@rsm766]

how Claridges handled a middle eastern princess client is so much more better than how this hotel handled it. It was exceptional.

[@lizclegg7556]

How did Claridges handle her?