Plastic Cards for Access Control lead to poor User Experience for WNBA Player Sydney Colson

[@sfriday521]

agree this is an issue. We will be testing a mobile lock mechanism by DormaKaba, SwitchTech which uses Bluetooth tech to communicate with the access control system and your phone. Would be great if we could implement bluetooth capability system wide on all door readers. Love to hear more about how to make that happen. I am also ASIS, CPP certified.

[@laosdeo24]

In using digital IDs or mobile credentials, the end-user experience is only as good as the user interface and underlying technologies of the app as well as the end user's device. We leverage HID Mobile Access in our enterprise environment. However, I have not opened up the mobile credential to our entire tenant base, partially due to the app nuances and partially due to needing to support mobile devices. The HID Mobile Access app randomly does not read on the first try, no matter the settings you set in the app. Upon initial approach/presentation of the mobile device to the reader, the "talking" does not initiate or happen all the time as intended. One would then need to do basic troubleshooting (as shown in the video with multiple presentations within the bag, then thinking to open her bag to pull out the reader then presenting the correct card and not the other fobs on her keychain) on their own. I've seen many perform the same repeated access attempts as shown in the video but with their mobile credential. There are many of the same barriers involved in the presentation of a credential (physical or digital), yet the outcome is the same, a disgruntled end user expecting the technology to work every time.